Database Users

Tmo MDA radio sticks or resets

After I picked up the MDA I noticed that occasionally, while attempting an EDGE connection, the radio would appear to reset. Signal bars would disappear and the dots under the antenna would appear. The data connection would never take place and as far as I could tell the radio reset. This occurred several times in the course of a day. So did a hard reset on the phone which I hadn't done since picking it up. Now the symptom appears to have changed. Instead of it appearing to reset, it appears to "stick". Indicated signal strength never changes, the data connection is never actually made and eventually I turn the radio off and back on again via flight mode. Again, this only seems to happen while attempting a data connection, either EDGE or GPRS.
I've written Tmo support but I'm curious if this has happened to anyone else or if it may be a problem with my specific phone. And never having had a problem like this before, should I take the phone back to the store and ask for a replacement or do I need to hear that from Tmo?
Thanks!

I have a Cingular 8125 on TMO network and have the basically the same problem. GPRS/EDGE would occasionally stop working. Once it begins to "hang", I would notice the radio icon lose the bars and the dots would appear. However, It would reset on its own after a minute or two. This happens a number of times a day. Annoying the crap outta me.

The MDA ships with an older version of the radio rom. Maybe it would help if you updated it.

kamskii said:
I have a Cingular 8125 on TMO network and have the basically the same problem. GPRS/EDGE would occasionally stop working. Once it begins to "hang", I would notice the radio icon lose the bars and the dots would appear. However, It would reset on its own after a minute or two. This happens a number of times a day. Annoying the crap outta me.
Click to expand...
Click to collapse
yeah, that's the one. I'll see what Tmo has to say, I'm sure as hell not flashing a phone that's days old and well within the warranty period. In the off chance it's software, I did another hard reset and prevented it from installing the extrom stuff.
update: Customer support asked me to try another SIM, which I did. When that didn't help, they told me to bring it back and they'd give me another one. Hopefully that'll be the end of it.

hi,
have the same problem. I just "loose" the signal and it searches, searches .... and again. SR or flight mode on/off usually helps. but its really getting annoying. I have feeling it is in places where there is a weak signal (but just opinio, not a proven fact). Sometimes happens, sometimes not at all. Dont know what to do about it.

I've noticed the same with the Cingular 8125 on Cingular's network. The radio version is 1.09.11. I am wondering if the later radio version would make a difference?

exchguy said:
I've noticed the same with the Cingular 8125 on Cingular's network. The radio version is 1.09.11. I am wondering if the later radio version would make a difference?
Click to expand...
Click to collapse
I upgraded the Radio rom on my 8125 to 1.13.10. I *think* it helped, but to be honest, it still happens. I also now, as a habit, turn off GPRS by pressing the red button for 5 seconds. This seems to help a bit too.
It's really a crapshoot. There are times when I can stay connected to GPRS for hours and hours, while other days i would get kicked within minutes. When the 2.8.7.102 rom is officially released, I will load that in hopes of fixing this problem.

I've had this same problem for months no matter device I use. At first I thought it was because I was using non T-mobile branded phones, but since using devices like the T809 as a modem and the MDA I get the same problem, edge/gprs would connect and stop working/hang after while. Most likely its a network issue, and this didn't start happening to me until T-mobile released edge data service. I'm actually a sales rep for tmo and haven't heard anything from tech support.

I've not had it happen with 1.12.10 (I think) - NOT the 1.13 version, but the one before it. Flashed it the other day - perfect since. The stock T-Mo radio ROM did it once in a while, usually in a poor signal area.

Old Problem
This happened on my Treo 600 on T-Mobile. The problem seems to be city-specific, so it happened in Pasadena frequently but not in DC.

hi, i just got the tmobile MDA and everything works perfect, i dont seem to have the problem of the GPRS, the only problem i have is that the sound of the phone is too low. any suggestions?
P.S. whats the website to download updates and softwares for it?
thanks
PETER

Genesis3 said:
I've not had it happen with 1.12.10 (I think) - NOT the 1.13 version, but the one before it. Flashed it the other day - perfect since. The stock T-Mo radio ROM did it once in a while, usually in a poor signal area.
Click to expand...
Click to collapse
Yep, that was my experience exactly, I haven't had a problem even once since flashing 1.12. Thought about trying 1.13 but didn't want to push my luck. The phone seems to be 100% now.

call does not end automatically

sometimes while speaking to someone the sound of the 8525 goes blank and i am unable to end the call and the timer keeps running till eventually it ends by itself usually a min or minute a half after. this occasionally happens also when the person on the other line ends their call.
help me!!

oh yeah, when it ends call, i lose service and i have to wait for the phone to pick up reception before i can call the person again

I am sure that one of the more experienced members may have a better idea, but I had this problem in low signal areas when I was on radio 1.34. It stopped happening when I upgraded to 1.38 and so far hasn't happened on 1.40.
Something to try anyway.

This happens to me quite frequently in my house!!
Next time this happens notice if the network indicator has dropped from U to G during your call. When it happens on my 8525, the call wont terminate. So many times while im in my house ill band tab switch to GSM just so it does not do this..
I had one go for 63 minutes in my pocket once... so i checked my usage, and it was only shown as the 2 minute call I actually had. So it did hang up from the network, but my phone was blissfully unaware. I'm not so sure however if someone else called it would have rung.
Hope this helps, let us know if it's changing from U to G !

intrglctcrevfnk said:
This happens to me quite frequently in my house!!
Click to expand...
Click to collapse
Seems like you have the same issue I had at work, two low level signals and it hangs trying to switch between continually. Has upgrading the radio helped you at all, or was it just coincidence for me?

im currently on radio 1.38, maybe if i switch over to 1.40 ill see, but i will def keep tabs if the network goes from U to G.

thanks for the help guys i switched my network from "any" to "gsm" only, and so far so good, i guess the problem was when the network would switch over from gsm to wcdma im not totally sure. anyway i chose GSM as the network it should always be on, and the network indicator always has an E on the top. is it fine if i keep it at GSM or will i run into problems/ or not recieve full benefits of something? some1 please educate me thanks

Tired of the Wizard losing calls...

I've been losing many calls with my Wizard. The callers tell me that my phone rings and rings but I do not answer. I have voicemail disabled. I don't know if I'm losing SMS also but I haven't noticed it yet.
Some strange things that happened to me:
1) I was playing Final burn and noticed the classic slow downs that you see when you're about to receive an SMS or when your phone is ringing, but the phone did not ring. I kept playing and when I got home my father told me he called me many times, and I am sure it was during the time I was playing. It seems the phone was receiving the call but for some reason it did not ring.
2) I was near some speakers and heard the classic interference buzzing noise you hear when you're about to receive a call or SMS, it was constant, but the phone did not ring. I then took the phone and placed it up the speakers to make sure it was my phone and sure it was because the noise increased. I then turned the phone on and after two seconds it started ringing. I answered and the caller told me the phone rang many times before I answered.
This seems to be a power saving issue... I'm using IPL 3.08, SPL 3.08, GSM 2.47.11, OS 2.18.7.8 (spanish). Provider is Telecom Personal here in Argentina.
It is very annoying to come somewhere and hear "Hey I called you and you did not answer!!!" or worst yet, "Hey I called you many times during the day and you did not answer!!!"
It is a problem on the phone for sure because the provider does not say my phone isn't available, it just rings and rings.
Does anybody know what can I try to solve this? It is very annoying!!
Many thanks in advance!

Try updating your radio rom. I had the same problem with an older Radio rom like 2.07 or something then changed it to the latest one for my country (UK) and it works fine now. If you still get problems flash back to the orginal rom designed for your device.
here is the latest 2.69 radio:
ftp://xda:[email protected]/Wizard/Radio_Roms/faria 02.69.11.rar

Many thanks for the link. I just updated the ROM and will be testing it from now on... hope it fixes the problem!!

Its common for anyone with a Burned ROM.
there are many threads on it. mainly Cingular having issues, but I guess your provider can have them too.
Check around the Wizard forums here

Hello,
I have also problems with it.
I have T-Mobile NL (The Netherlands).

Still losing calls with 2.69.11...
Today, a friend of mine called me home and said "Hey I'm calling you to your cellphone and you don't answer!". I told him "Hmm please call me right now". He put the speakerphone and I heard through the land line that the phone was calling, but my phone did not ring. I turned it on and voila... it started ringing and I could accept the call. THIS IS VERY VERY VERY VERY VERY ANNOYING!!!!!!!!
Any clues, anyone??????? Should I try WM6? I don't want to reinstall my programs!! And there's no spanish version of WM6!! I'd hate to do that!!
Maybe I can try with a lower version of the radio??
Thanks!!

When you say you "turn it on", what exactly do you mean?

Marton said:
Still losing calls with 2.69.11...
Today, a friend of mine called me home and said "Hey I'm calling you to your cellphone and you don't answer!". I told him "Hmm please call me right now". He put the speakerphone and I heard through the land line that the phone was calling, but my phone did not ring. I turned it on and voila... it started ringing and I could accept the call. THIS IS VERY VERY VERY VERY VERY ANNOYING!!!!!!!!
Any clues, anyone??????? Should I try WM6? I don't want to reinstall my programs!! And there's no spanish version of WM6!! I'd hate to do that!!
Maybe I can try with a lower version of the radio??
Thanks!!
Click to expand...
Click to collapse
Unless I'm missing something here, I think that's generally the way it works -- your phone has to be ON before it will ring.

I'm pretty sure there is a spanish WM6 ROM floating around...in the WM thread

I think what he meant by 'turn it on', is waking-up the phone from suspend/sleep mode. Read his first post, regarding the speaker-thing.
Anyway, I'm not sure about spanish ROM, but isn't it the most stable Radio is 2.19? I have read somewhere, that some of these newer version of radio has this problem.

least troublesome among the radio's is "2.19", so i suggest download it and test it out

Im using 2.25 radio which was included in wizard love. It works perfectly that i know of anyway i used to get calls that would ring for 2 rings then nothing and people said they called but no reply so i upgraded my radio rom and it was fine. Make sure you have a good signal aswell because if you only have one bar sometimes its not good enough to recieve a call.

With "turn it on" yes, I meant pressing the power button to wake up the phone. Of course I did not meant "turn it on" from a total off state. I'd have to wait for it to boot if I do that... and it takes around a minute so the call would be lost anyway
I'll try 2.19 with the hope it will solve it... will post the results after a few days...
Thanks to all!!!

I checked the FTP and noticed that there are two radio versions for 2.19: UK and NL. What's the difference between them? The size difference is big... 2.7mb vs 2.2mb. Telecom Personal works on 850/1900 so which one should I try?
Thanks!!
Marton

Any clues?

I've noticed that i dont get any calls when the gprs connection is alive and transferring data (check email/web etc.)... anyone else confirm this?

I don't use GPRS... I lose calls without using it.
I installed 2.19UK two days ago. I will test it for a few days to see if this version loses calls as well...

Well, after two weeks of testing, I am glad to say that I have had no reports of unanswered calls so I think my phone will live the rest of its life with 2.19UK.
Yieeeeeeeeeeeeee-Haw!!! Now I DO have a phone!!!

missed calls

hello everyone, I just got the Mogul and Im getting a bunch of missing calls, I found out that whenever the device is powered off (external or battery) I dont receive any calls, I know the phone is ON because the led is blinking but no calls as soon I turn power ON with side button I get the ntification of missed call, is there any setup Im missing or this is a defective phone?
I have treo as well, even the power off, when someone calls everything light up and it rings.
Edit: Never mind the soft reset fixed it, sorry you can delete this thread.

Settings>Phone>Services>Roaming>Get Settings, Make sure Sprint Only is selected.
If you hop onto a different network for some reason, your calls will go straight to voicemail. This is a Sprint problem, not a Mogul problem, I had this issue with my Moto Q.

dragon_76 said:
Settings>Phone>Services>Roaming>Get Settings, Make sure Sprint Only is selected.
If you hop onto a different network for some reason, your calls will go straight to voicemail. This is a Sprint problem, not a Mogul problem, I had this issue with my Moto Q.
Click to expand...
Click to collapse
Bad advice. It's a WM problem, not a Sprint problem as evidenced by a soft reset fixing it.

Yes because everyone knows after a soft reset that there's no way your network will change.
I know that in pigfucker land where you live there's only one cell tower, but in real cities there's multiple towers for multiple carriers. Call ************* Sprint and they will tell you the same thing I did. Turn off roaming and your calls won't go straight to voicemail. Sprint has this problem with A LOT of their phones and that's how they solve it.

you dont have to be so angry about it.

HAHA!
He's got a point. Just because a softreset fixed it this time doesn't mean its a device issue. This has happened with other phones (even non-smart devices) as well. A power cycle usually resets your service with the towers.

Couldn't help but post a reply
After reading the posts, I am still not sure if I understand the problem. Is pigfuckerland the only place where this is happening. Since I do not live in pigfuckerland, would I expect that the Sprint tower problem will not occur where I live. Please be more specific in your posts as I would like to avoid pigfuckerland on my travels. I have attempted to look up pigfuckerland in Google Maps, but did not locate it there. Will try using Wikipedia next to see if a post regarding pigfuckerland has made it online. Thanks for any and all information in advance on pigfuckerland that you are able to provide.

Dragon_76 = dicksucking moron for listening to Sprint and repeating what some CS rep told her

I would recommend you change the call ringer pulling setting from the default 5sec or something lower.
If a caller don't call long enough, you might miss a call.

Having a lot of problems
I'm also having the same problem with my Mogul, but I don't think soft reseting the phone fixes anything, it might fix it but only for a day or so. There has to be an explanation for this issue but I need a solution because it's driving me crazy. In average, I'm missing 2 calls per day and that's frustrating. This problem didn't start happening when I first got the phone, it was after a month or so that it began to happen. I'm not sure if there's an application that I installed that's causing this. First I blamed it on psShutXp, then on WMP because I started using it when I bought a bluetooth headphone, or my 8gb sdhc memory card that I recently bought. Whatever the problem is I need to know please!!!!!!!!!

What Radio ROM are you running? I had such problems with the Telus P4000 which is the HTC PPC-6800 or Sprint Mogul. I am currently running 2.06D and it's great the unit came with 1.32 originally, tried 1.40 and 1.47.01. 1.47.01 wasn't bad but not great, had some luck with 2.13 but found 2.06D to work best. I am interested in the latest rom which here which enables REV A, this may help too.

Hey Duck,
try doing this. I think that was happening to me too when i first got my phone. it is going into like a hibernation mode and like a computer's hard drive it is suspending itself til you wake it up. try going into settings/system/ power management or the battery icon. In there go to advanced and make sure that you unmark the two check boxes cuz you obviously dont want the unit to turn off. I hope this works for you.

A friend of mine had this same problem on his P4000. He changed the settings on his phone so that the screen never turns off. When I found out I told him that was a rediculous solution...he told me a CSR told him it was a fix. I convinced him to do a hard reset and it has fixed the problem. If it didn't, I was going to get him to DOA his phone. Try hard resetting...see what happens.

LOL at you people replying to a post from MAY 2007, 4 rom upgrades later toooooo funny

I'm Having the Same Problem
I live in Puerto Rico a US Island 100X35 and hare we have worlds largest collections of antennas per square mile... I is no a problem antennas....
I have the new Sprint ROM I hard reset the Phone and it works for a Day or so without having any app installed on it... and the problem persist... lot of misscalls and some times no voicemail notifications or miss calls notifications
I read a lot and have a lot of hard times with ****ING MORONS in sprint and the have this strange ****ING useless database with most common problems that the only problems reported are with Java and with Bluetooth so after a lot of reading I found some articles about people saying that they ware trying to make some changes to the Bluetooth and they start having problems with calls notifications... Ummmm Java and Bluetooth may be part of the problems when my phone works better is when I have no Headset and when have no Java appz but Hey is a ****ING PDA Phone I want to use Bluetooth... and Java...
What ever it is the problem I don't Know but is someone really know let me know and please **** Sprint and **** Microsoft jejejeje sorry But I think sprint programmers are a bunch of incompetents in a partnership with the Morons of microsoft... and HTC making thinks without thinks about a simple thing (BUG FREE, LOTS OF TESTING, and SOFTWARE and HARDWARE INTEGRATION)
That is what makes Linux what Linux is GPL good Hardware, Testing and Good Integration....

Bluetooth Problems
I've noticed that the problem with missed calls starts happens a lot when I start using my Bluetooth devices. I have the Motorokr S9 headphones and the motorola bluetooth speaker for my car. If I reset my phone then I'll work fine as long as I'm not using bluetooth devices. I'm not saying there's problems with the bluetooth devices but rather the firmware installed on the phone. Hopefully htc/sprint can fix this bug in the next ROM release which is supposed to come out early this year Please let me know if you are having the same problems when using your bluetooth devices!!!!!! We need to find out what's causing this.

Testing and More [email protected]#*ing Testing
jrobertiko said:
I've noticed that the problem with missed calls starts happens a lot when I start using my Bluetooth devices. I have the Motorokr S9 headphones and the motorola bluetooth speaker for my car. If I reset my phone then I'll work fine as long as I'm not using bluetooth devices. I'm not saying there's problems with the bluetooth devices but rather the firmware installed on the phone. Hopefully htc/sprint can fix this bug in the next ROM release which is supposed to come out early this year Please let me know if you are having the same problems when using your bluetooth devices!!!!!! We need to find out what's causing this.
Click to expand...
Click to collapse
Ok I'm Testing for obligation the New (not even Alpha ROM 3.16.651.0) becuse I cant go back to my old ROM I don't Know why but That is not the thing The thing is that I have stop using My Bluetooth because I left it in a friends house and I have seen that I'm having very less problems with The lost Calls... I don't Know Some say it is Sprint Problems, Some Say Windows Problems some say Active Sync Problems.... I personally thinks a little bit of everything....
For now I'm having less problems now that I'm not using the headset...

My touch hd keeps dropping calls

Hey,
Has anyone else had problems with their HD suddenly cutting of calls even though there is good network coverage? I can have 5 bars of network on the phone, receive a phonecall, talk for a while, then suddenly have the bars drop to 0 and the call being ended. It's getting really annoying at this point.
Also I think the speed of the surfing through network (gprs/edge/hsdpa) has slowed down; it feels as if it doesn't really establish a great connection with the network.
Please tell me you've had this problem and that it's a software issue that is fixable!

Its your 3g network that is dropping calls. I have same problem.
Go to settings, phone and then choose the band tab. Change network from Auto to GSM.
Solves all problems.
I have poor 3g in my home. At home I use gsm mode and when i go back out i switch to auto - 3g mode.

Or it might be because of an old SIM card. If you had yours for a couple of years for example, it might be time to ask for a new one.

i've actually had my sim card for ages, gonna try to order a new one and see if that solves it, thanks for the tip

Let us know!

got the HD and it droped calls all the time. My SIM-card was 5 years old. after changing it worked a lot better but not 100%. Solved that after disabling 3g (bad 3g rec at home), now it works as it should no more dropped calls.

You know.. it would be ideal to have an app that could be assigned to a button press that switches the 3g on and off without needing to go into settings all the time.
I don't use the 3g stuff all that often (mostly wifi) and gsm is fine for sending texts and making calls. Not so sire about mms though.
To be alle to switch it on and off would be ideal and could be used in conjunction with other software to schedule locations or times that would auto switch.
Anyone know of any thing?

i have got the same problem. I have sent my hd to manufacture on warranty. I still waiting on my phone, i let you know what is going on when it will be back to me.
P.S.
sorry about my english

Desperate
Hello to all,
I am having completly same issue with my touch hd.
Expierincing line drops, other side hear me badly or not at all. I tried to update radio roms to 1.09.25.35 and 1.10.25.25 , but ittis the same. Also tried updating ROM to DUTTY HD 1.7.,but it was the same. My network is MTS in Serbia.
Than, I changed finding netwotk to manual, and type of band to GSM (900+1800) UMTS (2100), same result . It looks that this helps a litlle, since I expierence less drops, but I am still unavliable sometimes. Also since my gsm card is 7 years old, I was adviced to change it what I did as well.
This brought even more results, but today, after 5 days of good work in one place (with good reception of 3G) I travell to another city, and you may guess, It started happen again.
All the way phone was loosing signal, calls were droping or even I was unable to make any calls as well.
I am so desperate, and will have to return it to a dealer, although it was my last option...

My was the same problem but it was fix
After I installed couples of upgrade my HD from HTC website and I recieved too many drop call so I uninstalled all the Hot fix . Now every work back to the normal way

Tried that as well, made 2 times hard reset, but no help.
Anyway I had only ine hotfix installed the one for keyboard lag.
I had imprssion in the begining that my problems started with new connection manager database (hotfix that was automaticly installed), but after hard reset everything repeated, so that was not the case....

Same problem here! Total nightmare, is there any possible fix for this or is it just poor quality gsm bits in the phone? Mine picks up such lower signal than any other phone ive had

Ryanmt said:
Same problem here! Total nightmare, is there any possible fix for this or is it just poor quality gsm bits in the phone? Mine picks up such lower signal than any other phone ive had
Click to expand...
Click to collapse
Ryanmt, It looks that GSM module sucks...Everything else is superb, but, after all this is a phone, isn't it?
I reversed to original ROM (403 WWE), and RADIO ROM (1.09.25.14), removed HardSPL, and now waiting for asome bright idea to try...
I give myself 7 days before waranty claim...
CORRECTION: I left mine HD for warantty today (11.02.), will report on...

Mine went back for warrenty also. Mine went back due to a faulty screen but i noted down it had major signal issues too.
Have you had any update?

I am still waiting for mine. Don't know how long usually takes. Any expiriences?

djurkash said:
I am still waiting for mine. Don't know how long usually takes. Any expiriences?
Click to expand...
Click to collapse
Im still waiting now is 24th day, but i had sent by carphonewarehouse next time i will send straitgh to htc because cpw is not good.

24 days !? OMG, I hope I won't be that luck. I gave mysef my HD directly to official distributor (same place wher I have bought it) here in Serbia, this is 5th day since I have left it...

HTC told me 5 days from when they receive it.

Sent mine away also
I was experiencing the same problems, even when I had signal it was impossible to call someone(not always but it happends sometimes) and for some reason my FM Radio wasn't working.. I'll try to keep you all informed, if it helped to sent it back to htc..

sounds like htc might be collecting a nice pile of phones with the same symptoms. I wonder if that will prompt them to release a fix of some sort