Database Users

8525 Dropping calls

Just got my Cingular 8525 and its dropping calls like crazy,,, Even with a few bars on my phone it will drop calls. Been reading the forum and a bit ovewhelmed and confused since I am new at this and not very computer savy.
I have the following info
ROM Version 2.15.502.3
Rom date 04/09/07
Radio Version 1.40.30.00
Will upgrading my Radio version take care of my issue? If so, what is which version can I use based on my info?
I see the Bandswitch app, will this help me?
appreciate any advise
thanks

amazon68 said:
Just got my Cingular 8525 and its dropping calls like crazy,,, Even with a few bars on my phone it will drop calls. Been reading the forum and a bit ovewhelmed and confused since I am new at this and not very computer savy.
I have the following info
ROM Version 2.15.502.3
Rom date 04/09/07
Radio Version 1.40.30.00
Will upgrading my Radio version take care of my issue? If so, what is which version can I use based on my info?
I see the Bandswitch app, will this help me?
appreciate any advise
thanks
Click to expand...
Click to collapse
I'll leave someone else to answer the radio issue, although it may help to change it - "mrvanx guides" might help there.
Often dropped calls are caused when the device tries to grab the strongest signal band. In swapping band it can drop the call - a known issue. Bandswitch can be used to force to phone to stick to one band - so yes, it is a standard application for dealing with the dropped calls problem.
Mike

SAME DAM PROBLEM................
TRUST ME ITS THE NEW ROM
because i had the old rom...great....
now i got 2 replacement rom and found that was the problem
it would stick to 3g with one bar instead of E with 5 bars

mikechannon said:
I'll leave someone else to answer the radio issue, although it may help to change it - "mrvanx guides" might help there.
Often dropped calls are caused when the device tries to grab the strongest signal band. In swapping band it can drop the call - a known issue. Bandswitch can be used to force to phone to stick to one band - so yes, it is a standard application for dealing with the dropped calls problem.
Mike
Click to expand...
Click to collapse
Excuse my ignorance, but will Bandswitch or any other app allow me to select between, say, 850 or 1900 GSM, not just GSM or UMTS/3G?

baaadandy said:
Excuse my ignorance, but will Bandswitch or any other app allow me to select between, say, 850 or 1900 GSM, not just GSM or UMTS/3G?
Click to expand...
Click to collapse
The best place to ask is Danielherrero's thread:
http://forum.xda-developers.com/showthread.php?t=299070&page=136
He is the author of Bandswitch.
Mike

I have the ROM dated from April on my 8525 (The one that upgraded to AT&T branding).
I had the dropped call problem - big time - beginning the day before thet launched the iThingy. An ATT tech asked if I ever shut off my phone, which I used never to do. i was told that ATT updates are sent to each phone, but only as the phone boots up. She said that if I would shut down the phone each day for a couple of minutes, then start it up, the phone would catch up on ATT sent updates and I would be fine. She was right! It took 2 days and I haven't dropped a call in 3 weeks. I was also having problems calling out. That is remedied as well.
TURN OFF YOUR PHONES!

turn off the phone as in pull the battery out or as in simply hitting the power button on the side?

I had the dropped call problem, also. I changed my radio to 1.43.00.0, And I have not dropped a call since. From what I've read so far, 1.43 and 1.50 are the top rated radio versions, both are on this site.

dgduris said:
I have the ROM dated from April on my 8525 (The one that upgraded to AT&T branding).
I had the dropped call problem - big time - beginning the day before thet launched the iThingy. An ATT tech asked if I ever shut off my phone, which I used never to do. i was told that ATT updates are sent to each phone, but only as the phone boots up. She said that if I would shut down the phone each day for a couple of minutes, then start it up, the phone would catch up on ATT sent updates and I would be fine. She was right! It took 2 days and I haven't dropped a call in 3 weeks. I was also having problems calling out. That is remedied as well.
TURN OFF YOUR PHONES!
Click to expand...
Click to collapse
This ATT rep didn't really know what they were talking about.
However, turning the phone off WILL help the phone get any provisional updates (which are not actually software updates pushed to the phone).
What this means is that turning the phone off will help some people get a better fix for whatever area they happen to be in at that time, so it's still not bad advice.
This goes back to PocketPC 101 -- if the thing isn't acting as it should be, SOFT RESET IT. Really no one should be asking any questions for problems unless they've tried this first. That reset button is the only true way to 'turn off' the device.

constantly dropping service

I've had my wizard (cingular 8125) for just a little but over a year, but this past month I've had some abnormal issues with it.
I've dropped this phone a few times, but randomly this past month I have noticed a severe amount of service dropping in different forms.
Sometimes I'll be on the phone and it will randomly drop and start searching for a signal, in a well serviced area. Sometimes I'll be texting, and it will have service(2-6bars, enough for texting) but it will refuse to send the message, and when I try to call, it says invalid sim, and I have to reboot.
Sometimes If I am lucky, when the service drops it will pick it up within 20 seconds, it can take up to 5min, and sometimes I have to restart it.
This phone has been stock up untill this problem started (no rom flashing/anything) I tried unlocking it and trying different roms on it recently as a last ditch effort to fix this annoying problem. If anyone knows of a solution to this problem, I'd be really appreciative of it, otherwise im getting a new phone

While my first instinct is to convince you to sell me your otherwise functioning phone on the cheap, I must resort to being the good guy (or else get spanked by the mods...)
There is a registry fix for the kind of signal dropping you're describing. I'm surprised you went for so long without experiencing the problem. I did almost right away when I got mine last year. You should try it first, if you haven't already...
I think this is the one I used:
http://www.pocketpctweaks.com/pocketpc_tweaks/fix_drop_calls

i don't think its a Rom problem,as signal reception is not depended on the Rom,its an OS,rather its more depended on the Radio Rom (GSM) of the phone.Usually,by upgrading the Radio Rom improves the signal reception quality.Instead of flashing different roms,try to flash different Radio Roms and check if it improves the signal quality.
But,here,I think,perhaps,the problem lies more on the hardware part then the Radio Rom. as you say,it has been dropped a couple of times,it may be the the External Antenna cover has lost proper connection with the Internal antenna connection.Check the fastening clips which snap in to secure the External antenna cover to the internal are properly secured in and have not come off, are not loose or broken,which might be causing it to not having proper connection.
Cheers!

Well i tweaked those settings and tore this baby apart, and honestly the service was dramatically improved for this entire week, untill thursday, when service began dropping and it began to start telling me my sim was invalid. So I'm kinda lost here, it seems no one else has had this type of issue....
And on a sidenote I am unable to connect to gprs or edge to send pictures via mms. I noticed this after I started flashing different roms, so I think its software related. I did however download that .cab package floating around that has all the cingular media net settings. But when I try to send a picture my phone just seems kinda lost lol

bump!
I reflashed the rom to the official htc cingular rom, and that fixed the edge/gprs issue, but service is still bad.... Id like to try some different radio roms before totally giving up hope on this thing, but this site has seem to take down its ftp.... anyone have any wizard radio roms uploaded? preferably ones that work well with cingular/ at&t here in the US.... thanks

bump... guess no one has any ideas=(..... but since the ftp is back up ill try some radio roms

My touch hd keeps dropping calls

Hey,
Has anyone else had problems with their HD suddenly cutting of calls even though there is good network coverage? I can have 5 bars of network on the phone, receive a phonecall, talk for a while, then suddenly have the bars drop to 0 and the call being ended. It's getting really annoying at this point.
Also I think the speed of the surfing through network (gprs/edge/hsdpa) has slowed down; it feels as if it doesn't really establish a great connection with the network.
Please tell me you've had this problem and that it's a software issue that is fixable!

Its your 3g network that is dropping calls. I have same problem.
Go to settings, phone and then choose the band tab. Change network from Auto to GSM.
Solves all problems.
I have poor 3g in my home. At home I use gsm mode and when i go back out i switch to auto - 3g mode.

Or it might be because of an old SIM card. If you had yours for a couple of years for example, it might be time to ask for a new one.

i've actually had my sim card for ages, gonna try to order a new one and see if that solves it, thanks for the tip

Let us know!

got the HD and it droped calls all the time. My SIM-card was 5 years old. after changing it worked a lot better but not 100%. Solved that after disabling 3g (bad 3g rec at home), now it works as it should no more dropped calls.

You know.. it would be ideal to have an app that could be assigned to a button press that switches the 3g on and off without needing to go into settings all the time.
I don't use the 3g stuff all that often (mostly wifi) and gsm is fine for sending texts and making calls. Not so sire about mms though.
To be alle to switch it on and off would be ideal and could be used in conjunction with other software to schedule locations or times that would auto switch.
Anyone know of any thing?

i have got the same problem. I have sent my hd to manufacture on warranty. I still waiting on my phone, i let you know what is going on when it will be back to me.
P.S.
sorry about my english

Desperate
Hello to all,
I am having completly same issue with my touch hd.
Expierincing line drops, other side hear me badly or not at all. I tried to update radio roms to 1.09.25.35 and 1.10.25.25 , but ittis the same. Also tried updating ROM to DUTTY HD 1.7.,but it was the same. My network is MTS in Serbia.
Than, I changed finding netwotk to manual, and type of band to GSM (900+1800) UMTS (2100), same result . It looks that this helps a litlle, since I expierence less drops, but I am still unavliable sometimes. Also since my gsm card is 7 years old, I was adviced to change it what I did as well.
This brought even more results, but today, after 5 days of good work in one place (with good reception of 3G) I travell to another city, and you may guess, It started happen again.
All the way phone was loosing signal, calls were droping or even I was unable to make any calls as well.
I am so desperate, and will have to return it to a dealer, although it was my last option...

My was the same problem but it was fix
After I installed couples of upgrade my HD from HTC website and I recieved too many drop call so I uninstalled all the Hot fix . Now every work back to the normal way

Tried that as well, made 2 times hard reset, but no help.
Anyway I had only ine hotfix installed the one for keyboard lag.
I had imprssion in the begining that my problems started with new connection manager database (hotfix that was automaticly installed), but after hard reset everything repeated, so that was not the case....

Same problem here! Total nightmare, is there any possible fix for this or is it just poor quality gsm bits in the phone? Mine picks up such lower signal than any other phone ive had

Ryanmt said:
Same problem here! Total nightmare, is there any possible fix for this or is it just poor quality gsm bits in the phone? Mine picks up such lower signal than any other phone ive had
Click to expand...
Click to collapse
Ryanmt, It looks that GSM module sucks...Everything else is superb, but, after all this is a phone, isn't it?
I reversed to original ROM (403 WWE), and RADIO ROM (1.09.25.14), removed HardSPL, and now waiting for asome bright idea to try...
I give myself 7 days before waranty claim...
CORRECTION: I left mine HD for warantty today (11.02.), will report on...

Mine went back for warrenty also. Mine went back due to a faulty screen but i noted down it had major signal issues too.
Have you had any update?

I am still waiting for mine. Don't know how long usually takes. Any expiriences?

djurkash said:
I am still waiting for mine. Don't know how long usually takes. Any expiriences?
Click to expand...
Click to collapse
Im still waiting now is 24th day, but i had sent by carphonewarehouse next time i will send straitgh to htc because cpw is not good.

24 days !? OMG, I hope I won't be that luck. I gave mysef my HD directly to official distributor (same place wher I have bought it) here in Serbia, this is 5th day since I have left it...

HTC told me 5 days from when they receive it.

Sent mine away also
I was experiencing the same problems, even when I had signal it was impossible to call someone(not always but it happends sometimes) and for some reason my FM Radio wasn't working.. I'll try to keep you all informed, if it helped to sent it back to htc..

sounds like htc might be collecting a nice pile of phones with the same symptoms. I wonder if that will prompt them to release a fix of some sort

HD2 Signal Problem

Ok my phone just recently started having signal issues no matter what rom i flash or where i am it will have signal for a little bit then it will say no signal. I cant figure out what the problem is. I googled it but most people have this problem with their phone brand new where as mine just started and i have had the phone for 6 months

most likely its your radio, radio is what determines your signal strength and quality, try using another radio version and see if that improves it.

thats what i thought it was to but i have tried all the radios and the problem just doesnt go away. I have tried soft resets hard resets but no luck im guessing the phones just messed up now though i have never even dropped the darn thing.

ruffrider5956 said:
thats what i thought it was to but i have tried all the radios and the problem just doesnt go away. I have tried soft resets hard resets but no luck im guessing the phones just messed up now though i have never even dropped the darn thing.
Click to expand...
Click to collapse
What rom, and other information are you using?

What about other factors? Like your environment. Did you recently get a new case or change anything physically about the phone? Maybe opened it up or something. Maybe your phone has a case of iPhone disease or something...just grasping at straws here.

Does it occur in the same location or every location? Does it seem like its attempting to "hunt" for a signal or do you just have something like 1 bar then it drops out and eventually comes back. Or does it drop out never to reappear only when you do a hard reset (turn off and on)?
I had a radio issue with my older TYTN (I) and it drops in a really strong area starts hunting then finds the signal and its very strong. Eventually it stops finding the signal unless you turn it on multiple times. Even this would not work and it wouldn't get the radio version when the phone was turned on. Had to replace the motherboard and it was fine since. Also trying to reflash a rom/radio with a bad radio in the phone can be pretty difficult - like it won't flash. Remember mine would freeze at 15% and never go any further.
If its the radio you probably wouldn't see the radio ver code when the phone first turns on. This is if the radio chip is really dying. Try the legimate original stock radio (use TMOBILE's ROM if you are in the US) for a while otherwise the phone should still be under warranty.

Well im using elegencia rom the newest one and i have tried all the radios and the problem doesnt seem to go away. The problem happens no matter where i am even in the towns were i would never lose reception i get no bars there once in awhile every 5 mins i get no bars then it comes back then it goes away. The phone is still under warranty im going to keep searching for another fix for the next week if not im going to send back i wish they would just give me a different phone.

if you have not done so try another sim card. when the sim card gets corrupted, they have a tendency to act just like you are describing.

anhyeuemmaimai said:
if you have not done so try another sim card. when the sim card gets corrupted, they have a tendency to act just like you are describing.
Click to expand...
Click to collapse
thats the one thing i havent tried im going to try that i hope thats the problem.

My Omnia 7 keeps loosing it's 3G connection

My Omnia 7 keeps loosing it's 3G connection. To restore it I have to restart the phone. T-Mobile say that this happens from time to time, but it's happening every day now. It's annoying as it stops my push email from being up to date, and of course prevents the use of any internet based services until the phone is restarted.
Has anyone else noticed their phone has switching to GSM?

Had mine for 6 days.Been fine up until today,then I had the same problem.Only the once so far.

Confirm loosing 3G
Confirm loosing 3G connection, and also have phone call failures.
Factory reset did not solve the problem.
Bring it back to shop
Blackstone is back now!

At first this was occasional with my phone, then more frequent, and it's all the time. If I want to use the Internet I have to restart the phone. My house is covered by full HSPA, but the only way to get it is to take the battery out while the phone is switched on. I can sometimes get 3G by a simple restart, which I lasts about 40 minutes.
I like the phone, so I'm going to hold out for a software update. All it needs to do is check available networks and I think that, if this is a wide spread issue, Samsung/Microsoft will fix it. Hope so.
Please post here if you have this issue too.

I have also been having this issue... sometimes it doesnt come back straight away when i restart it but after about 10mins its back.
When I activated it with orange I was told to expect a few txt msg's that would need deleting and the phone restarting... I only got 1 msg, maybe this has something to do with it, maybe the phone hasnt been sent enough updates.

I also have this issue and have done for weeks. Orange couldn't solve it either.
It only happens overnight at home. I either need to reset the phone / rescan available networks or turn flight mode off and on again for the connection to restore.
I was thinking it may be an issue with t-mobile since it only happens at my home where orange signal is poor and i roam over to t-mobile.
If i stay in an area with good Orange signal i don't get the problem.
Good to know i'm not the only one with this problem. It's very annoying!

Hi y'all.
I had the same problem: 3G was lost every time. I was fed up restarting the phone every time, so I looked for another way to get 3G back. I found out that disabling and enabling SIM security (phone > setttings) got me 3G again... for a short while.
But: after disabling SIM security permanently, 3G kept on going (in fact for over a week now).
I think that changing the PIN to some other number, might cause this. I haven't yet tried changing it to the default PIN again, to see if using that for SIM security solves it. For the moment I'm too happy it works again.

I have suffered from poor reception issues ever since I got my Omnia 7.
It seems like the reception comes and goes. I will receive e-mails, which proves that the phone has been connected, but as soon as I try to use data myself, by visiting a web page or refreshing an app like facebook, the reception disappears and the "no reception" symbol drops down from the status bar.
Also, often when I try to send an SMS, it will appear to have been sent, yet 10 minutes later I will receive a "Can't send...try again" message. Once I have received this, the SMS will never successfully send. However, in the meantime I can receive SMS messages, which shows that the phone has been getting a signal.
This is SO frustrating and is ruining my experience with the phone.
I have posted requests on the Microsoft Answers forum and the only suggestions have been to reset the phone or turn WiFi off. Neither of these have had any effect. I have never enabled SIM lock.
I have heard that there is a firmware update due soon which includes a new radio stack. I am desperately hoping that this will improve the situation, as at the moment I cannot rely on my Omnia 7 as my only phone.
Alex.

Hi Loco,
You are right in saying that social answers doesn't really help much .
Luckily there IS a new firmware from a couple of days ago! Check out the Omnia 7 Dev section. There are only a few posts.
And here is also a good link for you. You are right to assume that it comes with a new radio stack which improves on performance.
http://wmpoweruser.com/new-samsung-omnia-7-firmware-and-news-of-a-keyboarded-omnia-8-leaks/

Finally found a thread on this... I have been having a similar problem since I got my phone from Optus here in Australia. I took it back and they replaced it for me but the new phone is exactly the same. I don't lose the 3G icon but anything data related just ceases from loading. Right now I'm trying to refresh the Facebook app and it just comes up with 'Unable to connect', even though I have full 3G reception.
I flashed it to the newer leaked firmware and it hasn't changed anything, problem still persists unfortunately. This is a major problem that isn't getting enough attention! It seems quite widespread and Omnia 7 specific.

Had similar problems, but after I changed my provider ( O2-Germany), 3G is stable.

For the people having this problem, have you tried setting the phone to prefer 3g? Details of how to do this are here http://forum.xda-developers.com/showthread.php?t=915813

johnnymatrix said:
Finally found a thread on this... I have been having a similar problem since I got my phone from Optus here in Australia. I took it back and they replaced it for me but the new phone is exactly the same. I don't lose the 3G icon but anything data related just ceases from loading. Right now I'm trying to refresh the Facebook app and it just comes up with 'Unable to connect', even though I have full 3G reception.
I flashed it to the newer leaked firmware and it hasn't changed anything, problem still persists unfortunately. This is a major problem that isn't getting enough attention! It seems quite widespread and Omnia 7 specific.
Click to expand...
Click to collapse
Same here man. On Optus and my reception sucks with this device. What the hell is samsung doing? FIX IT!

I have been having this problem with my Omnia 7. The frustrating thing is this is a replacement phone I had for an LG which I had replaced THREE TIMES due to random resets. So now I have a phone that I have to turn off and on EVERY MORNING in order for the data connection to start working again. Needless to say I am very frustrated. I am on Orange in the UK. I suspect it could be related to when being an a poor reception area and it tries to switch to tmobile. I am going to try turning roaming off. Please, if anyone finds a solution to this let me know.
Thanks

m4tthall said:
I have been having this problem with my Omnia 7. The frustrating thing is this is a replacement phone I had for an LG which I had replaced THREE TIMES due to random resets. So now I have a phone that I have to turn off and on EVERY MORNING in order for the data connection to start working again. Needless to say I am very frustrated. I am on Orange in the UK. I suspect it could be related to when being an a poor reception area and it tries to switch to tmobile. I am going to try turning roaming off. Please, if anyone finds a solution to this let me know.
Thanks
Click to expand...
Click to collapse
My problem got worse with the Mango update. I'm now on my 2nd handset after having a replacement from Orange warranty. This one still loses it's connection but much less frequently.
TBH i don't think it will ever get fixed. I started an MS Answers thread months ago and lots of people had the same problem but we never got a response from MS.
Conisdering the age of the model now I doubt Samsung care, well they didn't seem to care a year ago so they won't now... For this reason I will not buy another Samsung phone. It's infuriating.

Looks like I am stuck with it until December then when I can upgrade to a Nokia lumia. A long wait :-(

i have this issue, too.. but for me i only have to set airplane mode on and off. sometimes i deactivate data connection, go to a random website, get the 'no connection' error, then activate data connection back and it works.
however, after installing the latest drivers & firmware, i get this issue A LOT less frequent. like once in 2-3 days.
i hope ms or samsung will fix this because it can get really annoying. especially when you need eg. a quick google-search..

Just flicking the flight mode wouldn't be so bad but that doesn't work for me, I have to restart the phone each time. I love WP7 but this and the other problems with the LG is driving me nuts. Almost wondering whether I should have just followed the crowd and gone for an iPhone.

m4tthall said:
Just flicking the flight mode wouldn't be so bad but that doesn't work for me, I have to restart the phone each time. I love WP7 but this and the other problems with the LG is driving me nuts. Almost wondering whether I should have just followed the crowd and gone for an iPhone.
Click to expand...
Click to collapse
Same as me - Flicking flight mode on-off doesn't solve it, needs a soft-reset.
Like I say, there are quite a few with Omnias on Orange with this problem.
I'm in the same boat, I've had this for months now so I guess I'll just deal with it until I can upgrade the start of April and get a Lumia (hopefully the EU 900/910 will be here by then!). There is no way on this earth Samsung are getting any more of my money. Nokia seem fully commited so they can take my cash next time!

I have the same problem with the data stopping working on o2 in the UK. But I also sometimes cant receive calls even though the phone has service, then there are the times where it site there going GPRS/3G/3G+/No Service and you cant do anything with it apart from pull the battery.