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Hello, earlier today i felt the device was very warm, i tried to switch it on but it dint respond, even to a reset. when i plugged it into the wall charger all i get is the right hand LED glowing red.
HELP!!!!!!!!!!! how do i hard reset it or get it to work again!!!!!!
i would call in orange care, but im out of the country and i really need the pda functionality!!!!
Unlucky. The 'red' light on most HTC devices indicates a serious power problem, usually it means that the battery is dead (as opposed to simply having run out of charge) or very close to death. You can probably get it working again with a new battery, if the incident hasn't damaged any other components.
i had this with my JJ after I accidently let the battery run down, I plugged it in and led went red and unit would not power on, left it plugged in started scanning the manual and web about a red led, 30 mins later, JJ just switched on and all fine.
It's worth a go and ive not had problem since
i dont think that was the case...
i have a feeling it might have been a short or something, because the unit was SERIOUSLY hot.....
nothing i did worked....until............
final time before giving up, the light was still red etc.
i figured what the heck, either way its dead and im going to get a replacement.
i then gave it fairly hard thump
the red light disappeared. i thought to myself, oh crap, i've really killed it.
then i reset it............. IT BOOTED UP!!!!!!!!!!!!!!!
and all my info still intact......brilliant.....im still going to try and get a replacement when i get back, but thank goodness.
and here i was thinking the last computer to respond to physical violence was the old 486'es hehehehehe
afhstingray said:
and here i was thinking the last computer to respond to physical violence was the old 486'es hehehehehe
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Actually, it's called percussive maintenance, "the fine art of whacking a machine till it works"
hehe, i'm an IT technician and it's the first thing i try, especially with Printers.....
They don't teach you that on MSCA courses.....
I would recommend not using the machine too much until you can get a replacement battery if I were you. Lithium batteries will get very very hot (in some cases expand and ignite) if they are dis-charged too far. Most equipment which uses lithium technologies will have a voltage cut-off on the power input. As each cell is a nominal 3.3V-3.6V, this is often at around 3V in order to not discharge the battery too far. I would have hoped that this was a HARDWARE function rather than software. However with what you have described, if the voltage cutout was somehow disabled, then this could explain the problems.
Of the units that I have seen in the past like this, the red LED would describe the battery voltage being too low to safely power the unit (i.e. battery be dead). Generally a couple of minutes charge will bring it up to a safe working value. However, after 30 minutes this certainly should have been enough. On one of my motorola units, the battery has expanded a couple of millimeters as it starts to dissociate. It may be worth you checking to see whether the battery in your universal has distorted in any way.
Hmm the red light comes on mine all the time.
It just means the battery is low and the unit is charging. .
It should turn green when the battery is at or near optimum charge.
no....thats not the red, charging is orangy when i say red i mean PROPER red. battery is not distorted, and to the best of my knowledge the unit had a good charge, im pretty sure it must have been some kind of hardware short, and am going to call orange as soon as im back in the country.
dosent explain though why when i whacked it it started working again. the whack instantly made the light go out :wink:
i did a battery rundown test as soon as i got the unit, and posted the results on the forum, if the cut off was not working, i would have ended up with a red light then.
i dont have the manual with me now, but is there any documentation on the red light?
Found this site which had an online manual:
http://www.rich-michael.com/pdf/User Manuals/050802_Universal_Generic_Manual_English_CDL.pdf
What does the phone say in the Power Tab?
A really useful extract:
13 Notification LED Bi-color LED on the right side: Green and Orange
for GSM/WCDMA standby, SMS message, GSM/
WCDMA network status, notification, battery charging
status.
Bi-color LED on the left side: Blue andGreen for
Bluetooth system notification of powered-up and
ready to transmit radio frequency signal, and Wi-Fi
status.
Couldn't find anything else on the LEDs
Found this site which had an online manual:
http://www.rich-michael.com/pdf/User Manuals/050802_Universal_Generic_Manual_English_CDL.pdf
What does the phone say in the Power Tab?
A really useful extract:
13 Notification LED Bi-color LED on the right side: Green and Orange
for GSM/WCDMA standby, SMS message, GSM/
WCDMA network status, notification, battery charging
status.
Bi-color LED on the left side: Blue andGreen for
Bluetooth system notification of powered-up and
ready to transmit radio frequency signal, and Wi-Fi
status.
Couldn't find anything else on the LEDs
Sorry to drag up this old post.
My friend dropped my phone (Orange SPV C500) a few days ago on to a tiled floor. The phone didn't appear to be broken or faulty at all at the time. I even managed to use TomTom navigator to go to the airport, but for some reason when I looked at it before I went to sleep, the phone was off. I assumed the battery had gone (even though it should have lasted at least another day). I tried to plug in the mains charger, but the LED showed a red light. I left it plugged in while I slept, but it was the same in the morning. The phone won't power on at all. I've read that this normally happens on a flat battery, but I am pretty sure it still had juice for another day.
I brought a new battery, but to no avail, the phone still shows the red light when plugged into the mains. No light at all when plugged via USB to my computer. The phone won't power on at all.
It must have broke something when it was dropped. But I'm confused as to why it took a few hours to take any effect.
I also notice that even without the battery in the phone, the LED will still light up as red when plugged in to the mains.
I've tried whacking the phone now, but nothing. Anyone have any idea whether it can be fixed?
JOEJOETHEJOEY said:
Sorry to drag up this old post.
My friend dropped my phone (Orange SPV C500) a few days ago on to a tiled floor. The phone didn't appear to be broken or faulty at all at the time. I even managed to use TomTom navigator to go to the airport, but for some reason when I looked at it before I went to sleep, the phone was off. I assumed the battery had gone (even though it should have lasted at least another day). I tried to plug in the mains charger, but the LED showed a red light. I left it plugged in while I slept, but it was the same in the morning. The phone won't power on at all. I've read that this normally happens on a flat battery, but I am pretty sure it still had juice for another day.
I brought a new battery, but to no avail, the phone still shows the red light when plugged into the mains. No light at all when plugged via USB to my computer. The phone won't power on at all.
It must have broke something when it was dropped. But I'm confused as to why it took a few hours to take any effect.
I also notice that even without the battery in the phone, the LED will still light up as red when plugged in to the mains.
I've tried whacking the phone now, but nothing. Anyone have any idea whether it can be fixed?
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Click to collapse
this is damn scary! Every day more people add on to the "my univ's gone dead after a small drop" community :?
When my univ was brand new, a friend of mine dropped it from a coffee bar table 3 feet high, and i still heave a sigh! Cant believe nothing happened...!
But one thing i guess we all know, its a "drop" away to kiss our device good bye :roll:
hope you get it back up and running m8! look around the forums, there are lots of breakdown-solutions threads...
cheers,
San
nice work afhstingray
do you think it was a baterry problem.
i have often used my battery till tit just ran out, from what i read in the post it seems to be a bad practice. anyway to turn off the phone
i doubt it was a battery problem as i've been using it until now without problems. (i didnt get a replacement as soon as i got back cos im waiting for this unit to get a bit scruffy before i get it replaced)
i had this once on my c500 as well, but taking out the battery for an hour did the trick. so i dont think the problem is related.
i've dropped my universal quite a few times already and im happy to say other than a few annoying dings on the metal plate with the orange logo, its working fine. and 2 of the drops were pretty bad ones too, i thought for sure the screen would die or crack. guess i got lucky and it hit the floor at an angle not too critical
total stab in the dark but maybe a broken connection on charging circuit? that could be why phone was ok then battery died and its now unable to charge?
ViaraiX said:
total stab in the dark but maybe a broken connection on charging circuit? that could be why phone was ok then battery died and its now unable to charge?
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wouldnt it have worked if it was plugged into the AC then?
Well my Exec was dropped onto concrete at the petrol station whilst I was trying to sort out TomTom and fill up my Yamaha R6 bike at the same time :roll:
No problems, just a couple of case marks.
I guess multitasking should be left to the ladies and computers :lol:
steverae said:
hehe, i'm an IT technician and it's the first thing i try, especially with Printers.....
They don't teach you that on MSCA courses.....
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Click to collapse
Also explains why Servers are built so solidly.
When you are trying to recover a server at 2am in the morning they need to stand up to all but a sledgehammer :twisted:
Before anyone jumps on me, I've been going through the Wiki and forums extensively, and found just one similar problem. Which wasn't solved...
My HTC TyTN/Hermes 200 won't boot up anymore. It is totally dead. I even can't get it into bootloader mode. Screen stays blank and the LED is off.
Put the (3 months old) battery in another Hermes to test it, and it's at 100% charge.
My Hermes shows a steady red LED when it's plugged into power without the battery in, and no LED at all when the battery is installed. The red LED turns off when the battery is installed while there's power going into the unit.
I've left the battery out for at least an hour, plugged it back in, same results. Like the other guy I tried the "pull power, pull battery, plug in power, plug in battery, reset" trick http://forum.xda-developers.com/show...6469&p=1077622 - to no avail.
Does anyone have any last resort ideas on how to get it to at least come back up to a boot loader screen ?
check the battery contact points on the phone. the hermes shows a red led when its plugged in but without a battery
... have you ever dismantled your hermes? your screen ribbon cable may have dead tracks or not be connected properly
just a test on the opposite side of the battery connectors with battery removed press firmly without putting pressure on the LCD, this worked for me when i had a white screen on power up.
if this fixes the problem you may need to actually dismantle the back and put some flame retardant electrical tape on the back over the existing tape to add an extra layer of pressure and retension
XtreMe_G said:
check the battery contact points on the phone. the hermes shows a red led when its plugged in but without a battery
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Click to collapse
Yes, I have cleaned the contact too, nothing. And the battery is OK for sure, my colleague's TyTN runs on it without any problem.
Mattnokis said:
... have you ever dismantled your hermes? your screen ribbon cable may have dead tracks or not be connected
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Click to collapse
In fact I have, I have totally dismantled and reassembled my TyTN yesterday afternoon, nothing.
the only other problem may be that when being dismantled you may have damaged some sensitive components, Electro Static Discharge will fry sensitive CMOS components, they do not like it at all, whenever dismantling you should wear an earth strap, any time i dismantled mine it was on a workbench with a static mat and i was earthed through the mat.
but this is one possibility, the only other idea is to swap main board and displays with another that works, finding someone willing to allow you to do this with a working hemes is the tough part.
thats as much all i can think of for now
R.I.P. my trustful Hermes 200
Thanks all for your assistance. I have come to the conclusion that my sweetheart is no longer among us. May she rest in peace.
I have obtained a (2d hand) replacement yesterday. May this one last longer.
I'll keep the old TyTN for replacement parts.
Oh well...
For the last few weeks, my herm has been randomly displaying the charging icon both in the tray area and s2u2, when it's actually running on battery. i've noticed the battery life has started shrinking a lot, going down to one day and a half tops, on 3g with a new battery. has anyone had this problem? could you please help? i've searched the forums and haven't found anything
Don't think I've seen this problem before. Typically folk will suggest a hard reset. You can try that although I'm not so sure it's a software issue.
I would check that all the battery connector contacts are clean and contacting the battery well. I would also ensure that the USB connector has no bent contacts or any contaminants in it. I suggest these things because it's almost as if the device is detecting falsely that a usb cable is inserted.
Mike
I'm pretty sure it's hardware related, because i've done hard-resets and rom changes, and the same thing happens. but usually it happens when the phone is in stand-by. when i turn it on, it says it's charging for a few seconds, then shows the battery as it should
hostedrage said:
I'm pretty sure it's hardware related, because i've done hard-resets and rom changes, and the same thing happens. but usually it happens when the phone is in stand-by. when i turn it on, it says it's charging for a few seconds, then shows the battery as it should
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Click to collapse
Mmm that though just sounds like a bit of lag.
Mike
so that means it's not actually discharging my battery faster? thank you for your answers, Mike
mine does it too, its just a bug with the hardware i think. usually mine shows charging after i turn the screen back on then after 5 secs or so changes to normal battery indicator.
Hey all,
Having served me faithfully for 18 months now, my TyTN has finally given up the ghost. It refuses outright to boot.
Not a splash screen, not a backlight, no response at all no matter how long I hold that power button down.
When I plug it into the mains it displays reddish on the right hand LED, having left it plugged in for a while it stops displaying even that until I unplug it and re-plug it.
I've tested the battery with a voltmeter and the power on the phone with a circuit checker, there's not broken circuitry and the battery certainly generates a current.
Though it's not TOO urgent, as I have a backup phone (Nokia 3220, ugh) unlocked and in use, and it's not TOO horrible as I was about to order a Touch Pro anyway, I'd like to keep it strictly unbricked either for sale or for backup.
Any thoughts on either:
1. What the problem is, I'm absolutely baffled.
2. How I might go about fixing it.
Thanks, Forlornity
If its only displaying a red LED when you plug it in that generally means that the power sensor has been confused or the battery isn't touching the contacts properly.
Are you using the supplied charger or a 3rd party one/usb connection. The usb and most 3rd party chargers don't deliver the right charge. If its underpowered it may not trip the charging sensor.
Try pushing the battery tightly against the contacts, I had a problem whereby the contacts had been pushed in so the battery didn't connect properly.
Clean the contacts with a cotton bud and isopropyl alcohol (surgical spirits) to remove any corrosion. DON'T USE METHYLATED SPIRITS!!! It leaves a residue.
Thats all I can think of now.
Cheers...
Isopropyl you say?
It's a pity, I've actually got meths handy.
I'm using the stock charger, I suspect I might be suffering a RLOD, but none of the usual methods are working...
I'm gonna see if I can get hold of a charging dock for the battery from expansys or suchlike (unless anyone knows anywhere better?), see if that does the trick, if not, new battery, then if THAT fails I'll have no idea
Thanks for the tip on the isopropyl!
forlornity said:
Isopropyl you say?
It's a pity, I've actually got meths handy.
I'm using the stock charger, I suspect I might be suffering a RLOD, but none of the usual methods are working...
I'm gonna see if I can get hold of a charging dock for the battery from expansys or suchlike (unless anyone knows anywhere better?), see if that does the trick, if not, new battery, then if THAT fails I'll have no idea
Thanks for the tip on the isopropyl!
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I have the same problem, and new battery didnt help! anyone got solution for this problem? I menage to charge battery with 2 wires, and phone starts, but it wont charge! i mean orange led is on, and it says CHARGING, but battery % is going down down until it reaches 0%!
Okay so I got my phone about a month ago, I had kept it stock for a week, went to a custom rom, and put it back to stock today.
Reasoning I went back to stock:
So I had been having an issue of not charging when I plug in the charger, the phone would recongized that it had been plugged in by bumping the battery meter to 100% instead of a charging icon. The LED light was blinking orange & green so I knew something wasn't right. I then proceeded to unplug the charger and saw that the 100% knocked down to 6% which it was at 8% when I plugged it in. After I saw that I removed the battery and tried a different battery ( brother has the same phone) and his was at 70% and I plugged in the charger and still the same thing happened.
So after this I have found out that it was the phone that had the issue as it was not charging the battery at all so I then returned to stock rom using my brothers battery and it still had the same issue.
I then saw the middle contact of the three golden contact on the back of the phone was sticking between the phone and the battery so I pulled out the battery and pushed the contact toward the phone and then I insert the battery back into the phone and then place the charger on it and then it started charging.
So now I need to confirm that this was the actual fix. Can anyone confirm that the middle contact is the actual one that charges the phone or was this just luck of the draw?
sorry for the long post but I thought this would be a big deal based on the design of the contacts aren't the best.
rlacsamana1989 said:
Okay so I got my phone about a month ago, I had kept it stock for a week, went to a custom rom, and put it back to stock today.
Reasoning I went back to stock:
So I had been having an issue of not charging when I plug in the charger, the phone would recongized that it had been plugged in by bumping the battery meter to 100% instead of a charging icon. The LED light was blinking orange & green so I knew something wasn't right. I then proceeded to unplug the charger and saw that the 100% knocked down to 6% which it was at 8% when I plugged it in. After I saw that I removed the battery and tried a different battery ( brother has the same phone) and his was at 70% and I plugged in the charger and still the same thing happened.
So after this I have found out that it was the phone that had the issue as it was not charging the battery at all so I then returned to stock rom using my brothers battery and it still had the same issue.
I then saw the middle contact of the three golden contact on the back of the phone was sticking between the phone and the battery so I pulled out the battery and pushed the contact toward the phone and then I insert the battery back into the phone and then place the charger on it and then it started charging.
So now I need to confirm that this was the actual fix. Can anyone confirm that the middle contact is the actual one that charges the phone or was this just luck of the draw?
sorry for the long post but I thought this would be a big deal based on the design of the contacts aren't the best.
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On most cell phone battery packs the center contact(s) are a data or temp sensor connection, the power is input during charging and drawn during use from the outer contacts.
It depends on how "smart" the battery pack is that determines exactly what those center contact(s) do. In sophisticated packs there is actually circuity inside the battery back that monitors voltage, current draw and temp on the battery to determine the battery's charge status and communicates this back to the phone over a serial data bus with those contacts. on simple battery packs the center contacts are simply connections to a thermistor to monitor the battery's temp during the charging cycle, so the phone can cut off charging power if the battery starts to overheat.
In the end, yes, if the phone cant get a connection to those center contacts, it likely will not initiate a charge cycle. Attempting to charge a lithium ion with no way to monitor it is just asking for fire or explosion
d0ug's point above is backed up by the fact that several users have had issues with charging and/or booting the HD2 when that one middle pin gets bent (which seems like a fairly common occurance in this phone).
Ok, so i have been having the same issue and couldnt find any information till now.
Custom rom or not, if the middle term gets bent it will not charge right, also if the battery gets warm to a certain point it will shut off on you. I have also noticed, if your battery is below 50% and your using it intensively it will also stop charging the battery. When the status gets bumped up to 100% the led's will flash between red and green, this usually means there is an issue between the battery being over save charging temp, or a malfunction of the data sensor circuit in the battery. This is built into the hardware of the phone and is a safety measure.
This is from HTC Tech support this morning.
If any one elst can find out anything, im sure there would be people glad to hear.
Too bad the terminal being bent is from having to pull out the battery all the time
acessford101 said:
Ok, so i have been having the same issue and couldnt find any information till now.
Custom rom or not, if the middle term gets bent it will not charge right, also if the battery gets warm to a certain point it will shut off on you. I have also noticed, if your battery is below 50% and your using it intensively it will also stop charging the battery. When the status gets bumped up to 100% the led's will flash between red and green, this usually means there is an issue between the battery being over save charging temp, or a malfunction of the data sensor circuit in the battery. This is built into the hardware of the phone and is a safety measure.
This is from HTC Tech support this morning.
If any one elst can find out anything, im sure there would be people glad to hear.
Too bad the terminal being bent is from having to pull out the battery all the time
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I've never had to pull the battery when it freezes. I just hit the red reset button. Is that not working for people?
crisisinthecity said:
I've never had to pull the battery when it freezes. I just hit the red reset button. Is that not working for people?
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In my case, I just never have anything pointy enough to press the reset button, at least not as handy as just sliding the batt up and out by an inch or so. I think out of all the soft-resets I've done on my HD2, maybe 2 were by pushing the little button (yellow in my case)
hmm, i just checked my center pin, its still good. Like someone said above, i also reset my phone by just poping the battery out.
Also in the same situation that i usually don't have anything around to poke the reset button. I don't think ive ever actually used the reset button yet. All my previous WinMo phones had a stylus and the reset button was on the outside of the device, no battery cover removal, so the reset button was convenient to use. Battery removal seems like the simplest thing to do, if you're already removing the battery cover, just pop out the battery
How often are you guys having to reset your phones that way that you are damaging the pin, are you rocking the battery into it, or kind of just pushing it in? i noticed that the contacts seem to only fold down, they don't fold up or push in.
Ill definitely keep in mind now to put the battery in with a slightly downward motion to make sure the pins fold down, and don't get mashed in, which is where im guessing the bending is happening for you guys
My left pin got bent from all the battery pulls I've been doing. I think it happens when you don't slide it in at the right angle as d0ug has suggested. Now every time I do it, I make sure that all the pins are contacting correctly. If my left pin gets bent outward, the phone does not power up at all. (which made me freak out thinkin I broke it) Both stock and cooked ROMs have required battery pulls occasionally. Overall, I think I have to do battery pulls WAY WAY WAY more than I did with my previous MT3G. So far I have tried Kumars and Elegancia ROMs. I wish I could find a stable ROM that requires zero battery pulls. =T
yupp had the same problem with the connectors under the battery
I went in for a refurb and used it for a day and that pin was already bent so i went back in and this one seems to be in good working condition.
I think they should have done better job with the pins as I have never had these issues with any other phone.
WOW!! that fixed my problem.
*sniff* I love you guys! Thnx for the fix!
I'm trying out a couple of HD2s that an acquaintance had no business getting and is now looking to unload. The one is practically right out the box, the other looks like it has been around the DC loop a few times. I'm testing the well travelled one out when it looked like it needed charging, so I plug it in and start looking at the nice one. After 2hrs, I hear the tramp vibrate. When I go to see why it vibrated, it won't turn on again! It's after midnight, I haven't purchased it yet, haven't loaded a cooked ROM, haven't even run a stock update and it's already screwing up!?!? Since I had two I did some battery swaping then both went into boot loops. Many hours and a few gray hairs later, I got them both working again. I left them essentially alone until today. When the spouse went to sync the well-used of the HD2s, he noticed it needed charging. After almost an hour, he noticed that it had less charge than when he plugged it in. I noticed the charge light wasn't steady, it's flipping between red, green and nuttin'. My spouse, who had already laid claim to this HD2, did as he always does and jumped to the worst conclusion. I said make no inferences until we get home and check this forum. I knew you'd have the answer and you did not fail me! Best yet, it cost me nuttin' to fix!! Now do I point this out as a flaw for potentially lowering the sale price?
Thanks again!!
My take on this is that the flaw is in the way the battery wants to come out. When you lift using the tab on the left side, it tries to come out at an angle, angling from top left to bottom right, which means the connectors come away unevenly, and since the connector plates on the battery are inset, the plastic of the battery casing catches the pins as the battery rotates on its way up.
I keep my thumb on the battery just above the sim card until the battery is out about 45 degrees both top left and top right, and then pull it towards the top of the phone so the connectors all come away evenly, rather than being dragged up and over the pins.