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Hi All,
Wonder if this is common or should I return the unit now. Had my Dopod 838 Pro for a week now. Great phone/PDA but since new, it does not always recognise a Micro SD card at first insertion. Tried 1x512 Sandisk and 2x1gb Ultra II cards with same issue. Phone has latest ROM from factory, 1.03.707.4. The insertion seems "clunky" too, that is, it doesn't go in smoothly like regular SD and Mini SD devices I have got.
What I have noticed is that if I only insert just enough to lock the card in it seems okay, but if I push it firmly home, it is more likely to remain unrecognised.
In every case, once recognised, it runs, saves, reads from the card flawlessly so it does seem like this is a hardware issue. But if all the Hermes phones are similar, it may be just one of those characteristics of the phone and nothing too much to worry about. Just like to know so I can relax or act as the case may be.
Thanks for any feedback guys...
John
Yes, I have found a similar issue. If I remove and re-insert the card a few times it eventually gets noticed.
It's the only glitch I have had on the device after 3 flawless months
MarkD said:
Yes, I have found a similar issue. If I remove and re-insert the card a few times it eventually gets noticed.
It's the only glitch I have had on the device after 3 flawless months
Click to expand...
Click to collapse
Quite a few seem to take a few goes before recognised but usually seem to work fine once recognised.
Might be a bit concerned about jpfe8851's clunky slot and if it seems to go past the normal stopping point - Have not seen reports about this and mine does not do this.
Mike
I've noticed that it works everytime for me if I insert the card with the device turned off.
Martin
If you use your camera application to save the pictures on a memorycard, try to run the camera after inserting the card if it doesn't detect it. The camera app. then informs you that there's a new memcard inserted and do you wanna use it to save the files on.
Not so much of an hasle, considering how often you really remove/insert memory cards and the hermes has the camera button just opposite to card slot. And the application doesn't stay on the process list if you close it from the X (cross on upper right corner). The OK button doesn't completely close the application.
Inc said:
I've noticed that it works everytime for me if I insert the card with the device turned off.
Martin
Click to expand...
Click to collapse
Same with me I turn it off to remove and then turn it off to insert and it will pick up the card
y2whisper said:
Same with me I turn it off to remove and then turn it off to insert and it will pick up the card
Click to expand...
Click to collapse
This sounds like good practice and I'm sure for most folks this works. I think though there some people that struggle to get Hermes to recognise the card even when inserting it when off. Generally it does recognise it in the end but there could be a few reasons for these issues (formatting, fragmentation, poor physical contact and so on).
I think your advice is good though and should become routine whenever the card is removed/inserted.
Mike
I've used a 1GB PQI, a 2GB normal Sandisk, and a 2GB Sandisk Ultra, and all have worked fine. Except one of the 2GB doesn't like my card reader
i found formatting the card help. Originally it would only be detected if the phone was turned off.
Unfortunately I didn't have a card reader, so used an adapter to format it in my digital camera and have no idea how it formatted it. But it now works everytime without fail!
Thanks Guys...
Sounds like this is fairly common. I've found even since I posted the original question, that provided I just push the card until it clicks, it starts up every time. With my old Axim x50v and Atom, I had to really push the SD cards as far as possible to engage the lock whereas the Dopod clicks just after the edge of the card is past flush. Gently does it seems the rule.
Mike, I appreciate your concern but the clunkiness I think is more related to the card design, having the bumps along one side, than the slot. Also, these things are all rated as hot swappable, so we should all not have to turn off just to change a card. I don't change cards that often, but when I travel, I swap cards a bit as I take a couple cards with music on to listen to while flying.
For all with the issue, I suggest you do as I said in the first paragraph as that seems to be the clue, just press the card until you feel it engage the lock and see what happens.
Thanks all for your feedback. I'll carry on without a visit to service as the phone is terrific and the keyboard (my reason to replace the Atom) is superb.
Best regards,
John
*Solution*
I've also had the same problem, but I think I've figured it out and it's a hardware issue.
If you don't pay attention to how you put the card in, it will go in "crooked". The problem is that the little notch on the side of the microSD won't activate the switch inside the phone that tells it that "the card is in".
The solution is to watch very closely how the card goes in. If you make sure that the side of the microSD card with the notch, goes in straight and flush with the side of the slot, it will recognize it every time.
i've done all the suggestions given on this topic but i still can't get my JasJam, which is about 13hours old, to recognice my microSD card. I've tried a 512mb and a 1gb and no luck... i'm leaving tomorrow and i'm worried if the service center will want to repair it rather than exchange it.
hi fone_fanatic,
if its a fault with the jasjam, you will receive a replacement if its under 30 days old. but the replacement procedure sucks.
Are you in Australia and a Telstra customer? If so, telstra calls imate support to obtain a service reference number, then they will send your pda to mobile phone solutions (MPS) in QLD, they will inspect it and then return a new jasjam to your retail outlet. once the retail outlet receives it they will give you a call to come and collect it.
the warranty is Imate, not telstra, so once it leaves their stores, imate are the ones who do the replacement through Mobile Phone Solutions.
Turn around time, 1 week for my replacement to be couriered to QLD from Melbourne, 5 days turn around time from MPS, 4 days for the new replacement to be couriered back to melbourne, 1 day for me to pick it up. so around 3 weeks.
Now, MPS is closed from Dec 22 to Jan 3 and they are out of JASJAMS, they are awaiting more from imate for warranty replacements (my friend is wating for his replacement) so turn around time could be longer.
life sucks sometimes......
Thanks for that info Jasjamming. I'm in saudi arabia visiting family and friends for the holidays, and the process you just described soounds very similar to the one that was described to me today. BUT... turns out the device is fine, the cards i tried were both Nokia MicroSD cards that came with nokia phones and for some reason the jasjam won't read them. So i bought a 1gig Sandisk and it works fine!
Im having the same issue with my Hermes and a Sandisk 2gb card. It worked fine for a few weeks, but now wont detect at all. Interestingly the screen comes on when the card is inserted or removed - I'll test the card in a reader to see what shows...
A soft reset always seems to work for me
aprmike said:
Im having the same issue with my Hermes and a Sandisk 2gb card. It worked fine for a few weeks, but now wont detect at all. Interestingly the screen comes on when the card is inserted or removed - I'll test the card in a reader to see what shows...
Click to expand...
Click to collapse
There's a thread here http://forum.xda-developers.com/showthread.php?t=294324 which gives some fixes to this problem. The thread is a bit long so it may be best to read from the end backwards.
Also, I believe this problem has been taken care of in the cooked WM6 roms. My SD card hasn't disappeared since upgrading to WM6, but did all the time when with Vodafones UK rom.
broken microSD card?
I have a Sandisk 2GB microSD card, that after a few days stopped working. Whenever I insert it, the device hangs completely. It doesn't matter whether I had turned off the device before inserting. The device stays unresponsive when I eject the card again, I always have to do a soft reset to bring the device back to live. I tried to insert the card carefully (as someone here mentioned the issue with the little notch), but it doesn't make any difference. The card is never recognized, not even after a soft reset. This is obviously very frustrating, as I had just installed a couple of useful apps on the card.
Do I need a new card or is there anything else I could try? ( I do not have a card reader....)
ROM: 1.23.78.3
ROM date: 08/01/06
Radio: 1.06.00.00
it must be the sandisk 2GB microSD cards as i have one to worked great for a week, then stopped working....i formated using the pc and now it is recognized as a 1 GB card, in both phone and pc..
QuachMD said:
I've also had the same problem, but I think I've figured it out and it's a hardware issue.
If you don't pay attention to how you put the card in, it will go in "crooked". The problem is that the little notch on the side of the microSD won't activate the switch inside the phone that tells it that "the card is in".
The solution is to watch very closely how the card goes in. If you make sure that the side of the microSD card with the notch, goes in straight and flush with the side of the slot, it will recognize it every time.
Click to expand...
Click to collapse
Quoted for truth.
I had recently bought a cingular 8525..... and i bought a scandisk 2gb micro SD card..... but when i try to push the card in it gets stuck and the card doesnt comes out..... i have to remove the battery and pull the card with the clipper...... but the dummy card goes in and comes out perfectly..... wht shall i do.... i have tried this with 2-3 brands micro SD cards
Same here. Althugh with a little fiddeling my Hermes recognised the Card. And as I haven't planned to remove it again any time soon I can live with that.
You have to be carefull when putting the card in. I had the same problem at the start, you have to put it in really straight and make sure you here a click. If you here a scrape, then it get corrupt.
Didn't want to make new thread, so I bumped...
I am having same problem. I tried to put the card in (2 gb sandisk micro SD) and now its stuck and not seen by the Phone. How did the first poster get his out? I looked under the battery, but I don't see an easy way to get to the card. Any help is much appreciated, since I cannot use my card yet...TIA!
ive experienced the same problem. seems like its a "breaking in" issue.
as you get used to putting it in and pulling it out it will ultimately just sink in. meaning, youd be able to click it in and click it out..
never had one problem with the 3 sandisk cards i use..
I did struggle the first time after taking the new Hermes out of the box but no problems since - since the first go I just do it really carefully, making sure it's absolutely straight.
SD cards are a nice, even shape but MicroSD have a funny shape to them - a degree out in insertion angle (oo-er, missus) and it seems you're stumped. Took me ages to get the thing out first time.
Thanks for the help, I was able to get it out with a very small flat screwdriver. It is very sensitive, and I make sure that I get the "click" before I push it all the way in. Thx.
tried taking out my sdhc earlier and seems like i have no problems anymore..
Guys,
Try using forum search. I posted a working solution to this issue here.
http://forum.xda-developers.com/showthread.php?t=284672
Dave
Micro SD card issues
I too had the same problem for 2 or 3 times, getting it in is the trick, very delicate.
The first time I inserted it, it didn't register and it wouldn't come out with a click, sort of had to pry it out delicately out of there, the second time, the device recognized it, taking it out it clicked but hesitated a bit, by the third time, no problem. Now it works exactly like it should.
The question is, is it the slot that gets broken-in or the card itself? I have another card on order, I'll know the answer to that soon, allthough I think it's the actual slot inside that assumes the shape it should or something, probably the pins-connectors inside that have to flex a couple of times.
Scary at first but it seems to fix itself.
God I love my phone, is it wrong to be so obsessed with it?
Hi, Today after a couple of hours trying the phone, when i rebooted the phone, a message showed up saying that the memory was not recognized. After a couple of more reboots, the message changed showing that the memory needed a format, but i could not format it from the phone. After it, i took the battery off to look at the memory, trying to take it off and put it on again, but i could not take the memory off! The memory was below the slot. It looks normal, but i cannot take it off since it is being blocked by a black plastic. I was told that the memory was supposed to go off by pushing the microsd, but i cannot even push it since it is below the slot and not in the slot. I dont know if it is normal, but when i just got the phone, i thought the phone did not have any memory in there, and inserted a microsd of 16gb in this slot. I realized that the memory was still 8gb and not 16gb, so i took the 16gb away. I couldnt see any memory in the slot and after a while i looked that below the slot was a number 8, realizing that that was the memory. At that time, the memory was working properly until i played some music in my car and the application was forced to close. I turned the phone OFF and sine that time, the memory could not be recognized. Please, someone help me!
Thank you guys in advance!
By the way, when i was in the car after the application crashed, after rebooting a couple of times due the memory error, the phone didn't want to turn on. After waiting a couple of minutes, it worked. Now, after a couple of hours with the same memory problem, i turned off the device and now it doesn't turn on, even with the USB connected.
You stuffed two cards in the slot when you first got it?!
i'm confused by ur post. so you are saying you attempted to jam a 16gb into the memory slot because you thought there was no microsd in the memory card slot? only to realize there was a 8gb microsd in there already? if that's the case you probably did some damage to the memory card slot by forcing a 16gb mem card on top of a 8gb mem card. if u purchased it from a retail store, i try taking it back and say the mem card doesn't work without mentioning you jammed another mem card into it.
I tried to since the slot was empty and the empty size was the exact size of a micro sd. When i just got the phone, i could not even take the microsd off since it was below the slot, not in the slot. There was a big empty space in the slot.
??? Did you try shoving it into the SIM card slot??
What do you mean? The micro SD? no. I inserted my SIM card as normal to the SIM Slot. The only thing missing was the memory from the microsd slot. The memory could not be seen and the slot looked empty.
i'm confused did you or did you not jam another 16gb sd slot but you found out there already was a 8gb in it already?
Modders please keep this thread. I sold the X10 to the thread starter and will need this as proof that he damaged the phone himself and requesting refund.
thank you
i don't even know what he is trying to say.. the area below the microsd slot is solid.. so how do you even jam a microsd underneath it? and there's no way in hell you can fit 2 microsd in that tiny microsd slot..the slot itself is almost an exact fit with not much wiggle room.. and beside.. u said you THOUGHT there was no memory card in the phone so you INSERTED a 16gb in only to realize there was an 8gb in there already.. that sentence alone will prevent you from getting any refund out of it..
Ok.. I think I know what he's saying... He's saying that the SD card SLOT was empty so he put a 16Gb card in.. however.. what he didn't realise at the time was that the factory which packaged that phone had attempted to pre-install a Micro SD card already.. but had pushed it underneath the slot instead of pushing it into the slot... Therefore "polostarz" I think that you might need to see the handset before you assume incompetence on the part of this customer... sounds to me like the factory have done the damage.
yes i asked him what he meant so i asked him to send me picture but as you will see the 8gb sd card is where its suppose to be. But looked how he damaged it while forcing it in and out. It was perfect before nothing below or on top of the sd slot.
if it was like that when he first got it he would have told me. but the very first thing he said to me was that he could not find the sd card.
you got a bigger picture? it's awfully tiny to see anything
yes. I assure you that it was in perfect condition when I sold it except the battery cover was a bit squeaky. I sold this on Ebay by the way.
polostarz said:
yes. I assure you that it was in perfect condition when I sold it except the battery cover was a bit squeaky. I sold this on Ebay by the way.
Click to expand...
Click to collapse
i'm guessing those are the "after" pictures?
It looks like the plastic at the end is broken, don't think this is a production problem.
polostarz said:
yes. I assure you that it was in perfect condition when I sold it except the battery cover was a bit squeaky. I sold this on Ebay by the way.
Click to expand...
Click to collapse
my battery cover was was also a little bit squeaky.
I just used pincil to draw around the edge of battery cover and I've never heard that sound since then.
I think he couldn't push it because he pushed it downward rather than pushing it as in sliding motion.
The memory is still 8gb because the new 16gb card that he somehow inserted it was on top.
That pretty much damaged the memory slot
I think that is an user error, that is what User Manual for.
yup, I was try to help him with his problem so i asked him to send me pictures. At first, I thought he was trying to put the sd card into the piece of plastic right next to the camera. He sent me pictures and i saw the damage and asked him why is it like that, he said it was like that when he got it. heh
anyone knows how the damaged microSd might have affected the phone and left it unable to be turned on? Try to repair by updating?
This is the second time and a different card that this has happened with me. I've tried ruu and that doesn't help. I thought maybe there was a file on it that the phone didn't like so I backed up the card and let the phone format it. Problem went away for awhile. I got a faster card and now its doing it again. I had a similar but more destructive times of this happening with the evo. It would corrupt the card and I lost everything on it. What I ended up doing was put a piece of paper the size of the card on top of the card. This was to make the battery hold down the card more firmly. I suspected the crappy mechanism htc used on both phones is at fault. The card would wiggle around when it was seated in the slot and the lock bar down. I don't know if this is the case again with the shift but I did it again with this card. Hopefully that does the trick. I would hate to take the phone back.
herbthehammer said:
This is the second time and a different card that this has happened with me. I've tried ruu and that doesn't help. I thought maybe there was a file on it that the phone didn't like so I backed up the card and let the phone format it. Problem went away for awhile. I got a faster card and now its doing it again. I had a similar but more destructive times of this happening with the evo. It would corrupt the card and I lost everything on it. What I ended up doing was put a piece of paper the size of the card on top of the card. This was to make the battery hold down the card more firmly. I suspected the crappy mechanism htc used on both phones is at fault. The card would wiggle around when it was seated in the slot and the lock bar down. I don't know if this is the case again with the shift but I did it again with this card. Hopefully that does the trick. I would hate to take the phone back.
Click to expand...
Click to collapse
no problems here (yet), but I hope this doesn't happen.
This has happened to me on all my android phones. My hero, optimus s, epic and now the shift. Usually just messing with it will fix the issue no problem. Pull the card reboot etc. Worse come to worse back your card up and reformat. That fixed it for me before.
fifedogg said:
This has happened to me on all my android phones. My hero, optimus s, epic and now the shift. Usually just messing with it will fix the issue no problem. Pull the card reboot etc. Worse come to worse back your card up and reformat. That fixed it for me before.
Click to expand...
Click to collapse
Have any theories on why this happens?
I haven't had this problem but my Moment would occasionally tell me the SD card was damaged when I knew it wasn't. Figured out that just plugging it into the PC and having Windows scan the drive for errors would fix the problem. Maybe it might work for this too...?
I'm guessing that the SD card doesn't sit in the card slot and recessed area very well. Sometimes, over time, the card might be jostled by handling of the phone like if it gets bumped. The contacts lose a solid connection with the other half of the contacts inside the phone and an error happens. In some cases with some phones, I speculate when a card shift happens during a write cycle to it, the file allocation table doesn't get updated correctly, thus temporarily corrupting the card. Seems as if a format fixes it sometimes. That's my guess. When I put a piece of thick paper, less than a millimeter in thickness, on top of the card, and the paper is the same shape of the card, and the weight of the battery on it helps keep the card from having the tendency to move around in the card socket. The errors don't seem to happen again for me.
Why does this crap happen to me? The spring loaded card sockets on phones, I've never had this problem. They seem to hold the card in place very well. It's probably a cost issue because a plastic bar to hold the card down is cheaper than the metal spring loaded locking card mechanism.
It happened again. It seemed to happen when I tried to open a file. It seems like it only happened when I messed with the file. I deleted it and so far so good. It seems weird that a file would make the card go into read only mode.
I had it happen once. It was when I was disconnecting from the computer.
I always eject from computer, then select charge only before disconnecting. I read that on an EVO forum
Sent from my PG06100 using XDA App
I managed to have this happen on my Hero with an 8GB class 2 card. I returned it and upgraded to a class 6. Also I made sure to always properly eject the USB in Windows after that. Not a problem since. Knock on wood.
Sent from my HTC Evo Shift 4G
it happened rarely on my Moment but not on the Evo Shift . usually a reboot cleared this problem for my phone
jesusice said:
I haven't had this problem but my Moment would occasionally tell me the SD card was damaged when I knew it wasn't. Figured out that just plugging it into the PC and having Windows scan the drive for errors would fix the problem. Maybe it might work for this too...?
Click to expand...
Click to collapse
Yup, this works great
It's happened to me before, but on my Hero. Haven't had it happen on my Evo Shift yet.
Only thing that's happened is one time I had my phone set as a disk drive when connected to my PC. A friend of mine called me and it couldn't read the ringtone from the SD card, and I got an error regarding DRM not being installed. Once I disconnected the phone from the PC, everything worked just fine.
V20 H918 10j (still on Nougat)
Here's when it happened:
We were going on a road trip so I shut the phone off, took out the SD card (64 gig Sandisk), then the sim card, put the SD card back in and closed up the phone. I did not turn the phone back on. Then put the sim card in my tablet so it would have data. That worked fine.
The next day, I want the sim card back in my phone, so I do the reverse. Boot up the phone and it does not see the SD card at all. I put the SD card in the tablet and the tablet sees it just fine. Back in the phone - no go. I try a couple reboots and nothing. Boot to TWRP, it doesn't see it.
I get home and dirty flash the rom (Ovrdrive). Still doesn't see the card. I try a couple other cards (32 and 64 gig sandisk) which work just fine in other devices and the computer and the phone either doesn't see the cards or it says they are corrupt. So I format a 32 gig card (I did it a couple times in both xfat and fat32), put it in the phone and the phone says it is corrupt and needs to be formatted. So I select format. The format box is immediately at 20% and then it crashes.
I tried using ES File Explorer on the phone to format it but still a no go. I re-flashed the kernel that I have been using for the last year, that didn't help either. I used contact cleaner spray and then even used a soft small paint brush to try and clean the contacts. Nothing.
I had not put any new apps or made any changes to the phone in over a month before this happened. So.... I think somehow the pins for the card somehow got damaged or just old and something just got bent or broken or tweeked. I have another V20 that got water damaged and I looked closely at the SD card pins and compared to the current phone. I can't see any difference.
I'm posting this in case anyone else has had this problem and 1. was able to resolve it or 2. replaced the sim reader and that fixed it. Sim readers on ebay are cheap, but they have to be soldered in. Something that small is beyond my skill level.
There is a thread for the G6 that talks about this same problem. No solution. Speculation about having the card reader replaced. One person did a complete factory reset twice and that didn't work. So I'm left to believe this is a hardware issue.
Cheers.