Database Users

Hermes SPVM3100 Not Turning On

hi ive tried this:
"Problem 6: Device doesn't turn on, shows red LED only
In this case you can try:
Remove battery
Connect Hermes to charger or USB
Insert the battery while Hermes is connected to charger
Red light should turn Amber
Soft Reset "
but i dnt get any lights coming on it was working last nyt and i took a call after the call finished i put it on standby and i went to use it 20 mins later and it wasnt turning on ive done a soft reset nothing happened, cant do a hard reset and the above witrh the charger or usb didnt work anybody know wat might hav happened i havent done any upgrades its a standard m3100 from orange

mrcopyright said:
hi ive tried this:
"Problem 6: Device doesn't turn on, shows red LED only
In this case you can try:
Remove battery
Connect Hermes to charger or USB
Insert the battery while Hermes is connected to charger
Red light should turn Amber
Soft Reset "
but i dnt get any lights coming on it was working last nyt and i took a call after the call finished i put it on standby and i went to use it 20 mins later and it wasnt turning on ive done a soft reset nothing happened, cant do a hard reset and the above witrh the charger or usb didnt work anybody know wat might hav happened i havent done any upgrades its a standard m3100 from orange
Click to expand...
Click to collapse
The problem appears to be caused when battery has more or less zero charge and perhaps fooling the charging circuitry into not recognising a battery is in place.
So - Force charge the battery without the Charger
If your problems remain you could always try the following to manually charge the battery a little (enough to let the Hermes know the battery is present when you put it back in) credit for this goes to triposte as the following is adapted from his suggestion:
Those with a basic knowledge of circuitry and things technical will fair better with this solution. The electrical contacts are all important, poor contacts will render this a worthless exercise.
I leave it to you to decide how you connect the wires. If you have no other means you could enlist the help of someone to hold the batteries and wires together while you connect to the Hermes battery!
1) Remove the battery from the phone!
2) Take 3 fresh AAA batteries in series (total 3 x 1.5V = 4.5V)
3) Connected the (+) wire to (+) on the battery
4) Connected the (-) wire to (-) on the battery
5) Hold this in place for 60 seconds.(possibly longer you are trying to charge it enough for charging circuitry to recognise there is a battery installed.)
6) Put the battery in your phone
7) Switch on phone and start charging (via USB)
Hopefully you will get the Amber charging light.
It may be worth repeating this a few times if not successful on the first try.
Warning - Do not connect a mains based transformer to the battery with an incorrect charge rate (mAh) and voltage (V). Any attempt to force charge using mains transformers could be extremely hazardous (explosive). Only a qualified/competent person should attempt to charge the battery in this way. Similarly, even if you are using batteries to do this task, do not leave them connected for more than a few minutes and stop immediately if either set of batteries become warm.
If the problem persists it is worth re-trying the solution you mentioned in your post as well as the above, before giving up.
The final resort - a new battery.
Mike

hi ive tried wat you hav asked but still not red light or amber ligh it shws no light at all i dnt understand how its gone from working 1 minute to completely not working in another

mrcopyright said:
hi ive tried wat you hav asked but still not red light or amber ligh it shws no light at all i dnt understand how its gone from working 1 minute to completely not working in another
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Click to collapse
Yes, I know. It has been reported by quite a few and is actually quite a common problem (relatively speaking) across several phone brands and types.
The solutions you have tried have worked for some, not all. One or two found that it randomly (seemingly) just started charging again.
Your problem is whether to return the device as defective (hopefully under warranty) or whether to chance just getting a new battery. A battery will be fine if it is the usual battery problem, but if not then you'd have wasted money. If you have access to a retailer where you could access a battery just to test it that would be ideal.
Mike

I seem to remember having the same (similar?) problem on my old Universal - I think the solution in that case was to take the battery out for 10 minutes, then put it back in and then connect the phone up to the mains charger, rather than to the USB connection on your PC. The phone needed to be left off (not difficult with a completely flat battery ) and then seemed to charge....
Just a thought, not sure if it's been tried in this case?
Mark.

8125 died, now is acting strange. Red light shows charging, but isnt.?

2 days ago i had my cingular 8125 plugged into a charger . when i woke up it was off and dead, still plugged in?
now when i plug it in (to the stock charger) the red light comes on, but if i take the battery out, it stays on. if the battery is in, it is on. but i cant turn it on. ive left it for 15 hours now, and still nothing
even tried another battery.
when i first put the other battery in it turned on, was booting, but then died. probably cuz the battery was dead. but i had it plugged in as soon as i turned it on.
now the same thing happens.
any ideas?
i also thought i smelled something burnt. like if you have ever had a laptop that had a bad a/c connector and would heat up a bit, or even smoke!
dont know if it was my imagination or what?
thanks in advance
dan

T mobile MDA shows RED LED
that is strange that you post this today, because I just received T-mobile MDA unit from 3bay that has a similar problem.
-The phone does not turn on when I press the power button.
-It does not respond to a soft reset or a hard reset.
-With the battery in, I connect the AC charger to the phone and for about 1-3 seconds the charging LED color is RED. THe LED turns off and I can not get the same result if I reconnect the AC charger.
The only visible sign of life this MDA unit has is:
-with the battery out and the AC charger connected, when the USB is removed to the point where it is not connected to the MDA, the charging LED light flashes red for a split second and the screen flashes white for a split second as well. [I hope this is a sign that there's still life in this MDA, but i'm thinking my unit is truly a brick..]
From all the websites I've searched, this does not seem to be an issue, although for me it is a scary one! Anybody that can help would be much appreciated because I want a working MDA not a dead one
EDIT: It turns out my non-booting MDA was due to a faulty vibrator and flashlight MDA part. After removing these two pieces that are connected to the back cover of the MDA housing, the MDA booted up with no problem.

danrw84 said:
2 days ago i had my cingular 8125 plugged into a charger . when i woke up it was off and dead, still plugged in?
Click to expand...
Click to collapse
I'm in exactly the same position - left phone on charge overnight two days ago and in the morning it was completely dead. I have managed to get it to power on for about 2-3 seconds on one or two occasions but now it won't do a thing

Not sure if this will help, but have you tried to push that soft reset button that you have to to push with your stylus when it is plugged in?
Sounds stupid, but my power button is completely dead and I thats how I have to start mine up. I also have to pop out the SD card to get the screen to come out of sleep mode!
I might not work, but hey...worth a try.

Well, I eventually got back up and running. Turns out the battery was completely dead. I used the 9v battery trick and then used my USB charger to get the battery fully charged and all is well.
This leads me to query how do I now charge my phone when I don't have access to a PC? I was using a standard AC wall charger and the phone showed that it was charging but due to the fact that the display stays lit whilst on external power, this eventually killed the battery as the charge indicator appeared to be false.

*as posted verbatim in another thread*
WHAT IS THIS 9 VOLT TRICK YOU SPEAK OF?!?
funny...i'm having the same problem with 2, what were perfectly fine, wizards.
which is what brought me to this forum post.
These two devices were turned off and sat in my desk for months as they were not needed. They were perfectly good, successfully unlocked and upgraded from the advice/steps/tools provided here (thanks!). They were my primary personal and work devices until i was given the option to try a few iPAQs.
Now that I want to go back NEITHER device will boot. On the original chargers (both wall and usb) both devices will display the red light as shown in the pic above, will not boot normally, or via the 2 or 3 button methods common for these devices. The batteries do not get warm, which tells me that they are not getting current...which makes NO sense if i'm using 4 different stock charging options (2 wall and 2 usb) in different locations. One expect some variable would work to eliminate some oddity, but nothing is working.
something odd is going here. how can 2 perfectly good devices and charges suddenly crapout? I could really believe it's the battery, but one is grand spankin new (only used for a month)! Both have the main board die? Both not recognizable on any computer?
Is it possible that the backup battery is causing this? Can it me charged same as the standard if its drained? I know i'm grasping at straws here, but this odd a coincidence.

FOUND FIX
okay..this was too simple.
for some reason the USB will not provide enough"juice" to pop these out of their sleep.
I have been using this great little charging system made by good old Radio Shack that is a single plug with different adapters for all different devices...i've been using it for my iPAQ's, Blackjacks, BB's, ect. SO as a last resort i went and got the CORRECT adapter (as there are many mini usb adapters available) and SHAZAM!!! they boot right up!
don't ask me why the stock wall chargers will not work, but these RS iGo systems are the trick!
i'm going to link to the other similar issue in hopes any other folks having the same issue can benefit from this.

Wizard 100 died

Love this phone, been using it for more than 2 years, it has become my companion.
Here is the sequence of what happened:
Put it on the charger (was about 70%) and then decided to press the power button to blank the screen. This I have done often so that it does not shine all night.
Also decided to push the reset so I would have a fresh device next time I use it.
Next Morning removed from charger and put on belt clip.
Some time later went to turn the device on only to discover that the power button did not respond. RATS!
I have however had some response: twice it has powered into the boot-up for about 5 seconds and then promptly died.
Charger or PC connection cannot get any life into it.
I tested the battery and found it to be 3.1 Volts.
Tried pressing all the buttons softly, slowly, upside down, SD in, SD out etc.
No Joy, Nothing!
Any advice please. I don't want to replace my trusted friend.

davidvisser said:
Love this phone, been using it for more than 2 years, it has become my companion.
Here is the sequence of what happened:
Put it on the charger (was about 70%) and then decided to press the power button to blank the screen. This I have done often so that it does not shine all night.
Also decided to push the reset so I would have a fresh device next time I use it.
Next Morning removed from charger and put on belt clip.
Some time later went to turn the device on only to discover that the power button did not respond. RATS!
I have however had some response: twice it has powered into the boot-up for about 5 seconds and then promptly died.
Charger or PC connection cannot get any life into it.
I tested the battery and found it to be 3.1 Volts.
Tried pressing all the buttons softly, slowly, upside down, SD in, SD out etc.
No Joy, Nothing!
Any advice please. I don't want to replace my trusted friend.
Click to expand...
Click to collapse
Hi davidvisser,
I had the same problem twice since I have my wizard. Somehow the charging did not charge your phone. It just sucked your battery empty (completely). To get it restarted I had to "jumpstart" my battery. I used a 9V-battery to get my battery up to a certain level. After that I could reload my device.
Just be careful to not "overload" your battery. I connected the battery about 15seconds and then tried to charge it with wall charger. If the orange charge light will not come just try it again.
You can also search for jumpstart/battery here in the forum.
Hope you get your Wizard back to life...
Regards
huibuh_1

I think you may be right.
The threads show that the phone will only charge in a booted-up state, i.e. on state.
I pressed the soft reset while on charge so that means that charging stopped when the phone shut-down.
I suspect that the battery only ran further down while the phone was off (shut-down while connected to the charger) thus when I attemped to turn it on the voltage level (measured 3.1 Volts) was just too low, except for the few times it attempted to boot but the battery could not sustain the boot sequence long eneough.
I will attempt a battery charge, outside of the phone, and report back. Unfortunately I left my baby at home today since it made no sense to carry it around or I would be testing this theory right now.
Hopefull

My Baby's Back
What I did was:
Removed the Wizard battery. The terminals were marked + and -.
Took a 9 Volt battery and a lead that connects to the 2 points of the battery. (can get this from the Radio Shack)
I connected a voltmeter to the Wizard battery and measured 3.098 Volts.
I connected the + (positive) of the 9V to the + of the Wizard battery and did the same with the - (negative). I held it there for about a minute until the voltage reading was about 4.7 Volts with the 9V battery connected. (started at about 3.6 Volts)
When I removed the 9V battery the Wizard battery was reading 3.69 Volts.
Put the battery in the phone and it booted-up.
When I looked at the battery status it was very flat with only the first (red) bar showing. I charged the phone and still have all my data.
Thanks for the pointers.
What was the lesson?:
NEVER, EVER press the soft Reset button while the phone is on charge.

Dell Streak won't start

Yesterday, before going to sleep I checked my mail and layed my phone next to me. This morning I grab my phone but it doesn't respond. I just charged it for an hour but still no response... Any suggestions

Remove & install battery, then boot up again?

I allready did that twice without result but after reading your reply I tried again. Now I replaced the SIM and SD card too and now it's working again! Thanks.

Don't want to bring you down but It sort of happened the same for me, I went to sleep with 85% batt, plugged the charger went to bet, next moring tried to tur on, nothing, charger was still on, tried pulling te batt out, turn on no luck. Still haven't been able to figure it out but I know my streak won't charge the battery so I'm charging the batt outside the streak ordered a second batt so no way to test cable/battery ATM, so far can't say if it's the battery but it don't look like the battery is the problem. forgot to mention, a couple of times I saw the empty battery icon, so i used a BB Bold battery to jump start the phone (just making sure the streak was ok heh), only thing I can think off is that there was a power surge of some sort and took the charging IC with it. The cable works fine for sync and x-fer files but charging is a NO go. it goes as far as telling where the power source is coming (USB/AC) but thats about it. no charge.
so before reaching my conclution i say make sure the metal contacts are touching the battery, make sure the battery has charge if you are an avid electronics guy I say check voltage on the battery and see how is that doing. I've read a lot lately to see what can be my problem and there is one tiny hope that the battery might have triggered it's security gimmick and it won't take charge the "smart" way and that is why I have to use a Li-ION "desk" charger. But I don't know that much of batteries.
I hope it guides you towards what might be happening. Not a solution but you're not alone.
***UPDATE
LOL, I realized you fixed the problem. nice one!

when you have a lot of applications running which consume a lot of battery you will notice the streak is going to tell you the charger is invalid. infact there is more powerdrainage then charging capacity. this shouldnt happen with the dell adapter which delivers 1 ampere at 5v instead of the pc which gives 500mA.
if this happens to you one time that the device wont turn on or do anything anymore unplug it from AC and detach the usb cable . then attach the usb cable to the pc and stick the other side in the device and wait for it to show desktop, should be no longer then 30 secs for it to show. (you need the dell sync software and drivers being installed)

Dell Streak 7 won't power on or off
Had my 7 for a few days now, the screen was intermittently not responding so I checked out a few forums - decided to calibrate the screen - so powered it off and then powered it back on holding the power button and the + and - volume simultaneously. Now it won't power back on properly - I just the the soft buttons lighting up. It also won't power off. I have plugged into the ac power charger and the power light does not go on at all (orange or green). It had pretty much a full battery when all this happend about 10 minutes ago.
Fixed it - buy pressing the hard reset button adjacent to the SD card slot. Now working well.

Sign of bad battery?

Have a TMOUS purchased in May. Latest stock rom/radio. When the battery is super low it goes through the process of shutting down - but when I plug it into the charger the phone will boot instead of staying shut down and charge. Will attempt to boot then go into Sense then shut down again and do the same process all over again. The only way to stop it is to quickly power down and it will stay down and charge. In any of the situations the phone appears to be charging.
Is this a problem with the ROM/Hardware or is something going on with the battery? Have an 8GB SD card with Android (no boot loader) and thats pretty much it.
Any advice would be appreciated.

I doubt that your battery is gone bad, but there are chances, try to condition your battery

Its just a little strange that the when the supposedly dead phone is plugged into a charger it boots up without pressing the power button. Don't think thats normal. Also when plugged into a charger when the battery is "dead" or near dead it should boot up and charge. This one doesn't - it boots - shows an LED charge light and then powers down and reboots. For some reason the battery with such a low charge can't power the phone and charge at the same time.
Will attempt to do a hard reset - maybe HD2 Tweak or something else did something to the registry and try it again. Since its under warranty will request another battery and take it from there. Don't think anything is wrong with the phone's hardware because it functions flawlessly.

stim141 said:
Its just a little strange that the when the supposedly dead phone is plugged into a charger it boots up without pressing the power button. Don't think thats normal. Also when plugged into a charger when the battery is "dead" or near dead it should boot up and charge. This one doesn't - it boots - shows an LED charge light and then powers down and reboots. For some reason the battery with such a low charge can't power the phone and charge at the same time.
Will attempt to do a hard reset - maybe HD2 Tweak or something else did something to the registry and try it again. Since its under warranty will request another battery and take it from there. Don't think anything is wrong with the phone's hardware because it functions flawlessly.
Click to expand...
Click to collapse
If the battery drains and shuts off because it's out of juice, it WILL turn back on as soon as you plug it in, but it shouldn't keep rebooting after that...
Also if it's just shutting down on you in Android without warning when it's low, you need to condition your battery in Android so that it has the correct batterystats info.

No something is wrong. Ran it out of juice in WM this afternoon. Got the error message let it go. Went down and shut off. Plugged it into a car charger USB/cig adapter. Powered up go to tmobile screen/radio code then animation - rebooted did the same thing without touching it a few times then shut off - light led for charging did not appear.
Pulled battery - when charger disconnected - plugged charger - red light no reboot. Tried it again - same results with a hitch - it froze when it was charging - accessed internet explorer then it did a hard freeze - had to press reset button.
Don't know whats going on at this point - it shouldn't have done the freeze. So I'm going to experiement - pull the SD card (has Android on it) and try it again without the card. Try another card, try another charger and see - if I get the same results its either the phone or battery. When I have a charge greater than 5% there are never any problems. Only when battery level 0-1%.

stim141 said:
No something is wrong. Ran it out of juice in WM this afternoon. Got the error message let it go. Went down and shut off. Plugged it into a car charger USB/cig adapter. Powered up go to tmobile screen/radio code then animation - rebooted did the same thing without touching it a few times then shut off - light led for charging did not appear.
Pulled battery - when charger disconnected - plugged charger - red light no reboot. Tried it again - same results with a hitch - it froze when it was charging - accessed internet explorer then it did a hard freeze - had to press reset button.
Don't know whats going on at this point - it shouldn't have done the freeze. So I'm going to experiement - pull the SD card (has Android on it) and try it again without the card. Try another card, try another charger and see - if I get the same results its either the phone or battery. When I have a charge greater than 5% there are never any problems. Only when battery level 0-1%.
Click to expand...
Click to collapse
Your battery pins aren't bent are they? (The little guys on the phone side that smash down when you insert the battery)

No, they are fine. I did call T-Mobile this afternoon and spoke to a level 2 tech - they think the battery is bad. Under warranty and have to call HTC tomorrow morning.
The phone does charge and does get to 100%. Drain in Windows seems fine and uniform but it does drop quickly once I get to about 20%.
Because of the reboot issue I think one of the cells is bad. Doesn't seem to want to trickle charge when the battery is that low. Tries to reboot - but can't get enough juice to sustain itself. Should just bypass through the battery as its charging. Either its the battery or somehow the charging circuitry is bad - who knows - with a new battery if it still does it then is the phone's hardware.
Will stop using Android for a while until this gets worked out - although I prefer the browser over WM 6.5.

stim141 said:
No, they are fine. I did call T-Mobile this afternoon and spoke to a level 2 tech - they think the battery is bad. Under warranty and have to call HTC tomorrow morning.
The phone does charge and does get to 100%. Drain in Windows seems fine and uniform but it does drop quickly once I get to about 20%.
Because of the reboot issue I think one of the cells is bad. Doesn't seem to want to trickle charge when the battery is that low. Tries to reboot - but can't get enough juice to sustain itself. Should just bypass through the battery as its charging. Either its the battery or somehow the charging circuitry is bad - who knows - with a new battery if it still does it then is the phone's hardware.
Will stop using Android for a while until this gets worked out - although I prefer the browser over WM 6.5.
Click to expand...
Click to collapse
Def sounds like a battery issue then, if the pins aren't bent because that is the biggest symptom of bent pins.