Database Users

My Hermes does not power on :(

SITUATION
My Cingular 8500 does not power on. I have tried connecting it to wall charger as well as USB cable. The red or the orange light also does not come on. I tried all resets also but nothing worked.
BACKGROUND
a. My phone suddenly went off when I was opening the sliding keyboard. It had a decent (60%) charge at that time. After this it refuses to come on.
b. Only addition to the phone in the last 3 months has been a 2GB MicroSd Card. I inserted this card 4 days back and it was working fine.
c. The device is around 6 months old (but its unlocked, running WM6 and does not have any warranty)
d. I have been using the original wall charger to charge this phone regularly.
HELP REQUIRED
1. Is there a way to check if the problem is with the battery or with the phone? I do not have a spare battery.
2. Should any light come on if I connect the phone to charger without the battery inserted in it?
Thanks!

Try this:
1.) Remove battery
2.) Connect Hermes to charger or USB
3.) Insert the battery while Hermes is connected to charger
4.) Red light should turn Amber
5.) Soft Reset

i have the same situation going on ... except with mine the screen faded out...it came back on once...and faded out again and will not turn back on.. when i put it on the charger it was a red light.. and will not turn on or soft reset, or enter bootloader or hard reset. .. in addition i tried the method above and nothing has worked.... any other suggestions...my phone was working fine when this happened out of nowhere... i dont have insurance either i bought the phone from someone off of craigslist..help is greatly appreciated

I am having the exact same problem, I had about 30% charge, then it just shut off, and now will not come back on under its own power or via USB nor charger. I tried connecting the charger then inserting the battery, but I do not get any indicator lights at all.
I was running WM6, and the most recent thing installed was the pointUI home screen replacement app.
has anyone experienced this before?

theconcon said:
SITUATION
My Cingular 8500 does not power on. I have tried connecting it to wall charger as well as USB cable. The red or the orange light also does not come on. I tried all resets also but nothing worked.
BACKGROUND
a. My phone suddenly went off when I was opening the sliding keyboard. It had a decent (60%) charge at that time. After this it refuses to come on.
b. Only addition to the phone in the last 3 months has been a 2GB MicroSd Card. I inserted this card 4 days back and it was working fine.
c. The device is around 6 months old (but its unlocked, running WM6 and does not have any warranty)
d. I have been using the original wall charger to charge this phone regularly.
HELP REQUIRED
1. Is there a way to check if the problem is with the battery or with the phone? I do not have a spare battery.
2. Should any light come on if I connect the phone to charger without the battery inserted in it?
Thanks!
Click to expand...
Click to collapse
The Power LED should light up "red" other than that your wont get any juice. And read my second reply, try radioshack
Eamonn said:
I am having the exact same problem, I had about 30% charge, then it just shut off, and now will not come back on under its own power or via USB nor charger. I tried connecting the charger then inserting the battery, but I do not get any indicator lights at all.
I was running WM6, and the most recent thing installed was the pointUI home screen replacement app.
has anyone experienced this before?
Click to expand...
Click to collapse
It wont power on threw charger without a "good" battery plugged in.
Sounds like u might have a bad battery. Happend to a friend of mine "different phone" just go to a local Radioshack If they have your type of battery and have one in stock they will most likely let you try one on your phone. If not just go to ATT wireless store and see if they have one you can try and buy.

demo23019 said:
The Power LED should light up "red" other than that your wont get any juice. And read my second reply, try radioshack
Sounds like u might have a bad battery. Happend to a friend of mine "different phone" just go to a local Radioshack If they have your type of battery and have one in stock they will most likely let you try one on your phone.
It wont power on threw charger without a "good" battery plugged in.
Click to expand...
Click to collapse
I really hope thats the problem because it's an easy solution, otherwise I fear it might be toast. thanks for your advise

No light when connected to charger
Thanks all for your responses!
markafreeman said:
Try this:
1.) Remove battery
2.) Connect Hermes to charger or USB
3.) Insert the battery while Hermes is connected to charger
4.) Red light should turn Amber
5.) Soft Reset
Click to expand...
Click to collapse
Dear Markafreeman, I tried the entire routine above but no help.
demo23019 said:
The Power LED should light up "red" other than that your wont get any juice. And read my second reply, try radioshack
It wont power on threw charger without a "good" battery plugged in.
Sounds like u might have a bad battery. Happend to a friend of mine "different phone" just go to a local Radioshack If they have your type of battery and have one in stock they will most likely let you try one on your phone. If not just go to ATT wireless store and see if they have one you can try and buy.
Click to expand...
Click to collapse
Dear demo23019, I am not sure if I understand the above correctly. Should the Power LED light up "red" when battery is not inserted?
Once I connect the phone to charger (wall or USB), without the battery inserted in it, no red light comes on.
Does this mean that there is some problem with the phone hardware?

theconcon said:
Dear demo23019, I am not sure if I understand the above correctly. Should the Power LED light up "red" when battery is not inserted?
Once I connect the phone to charger (wall or USB), without the battery inserted in it, no red light comes on.
Does this mean that there is some problem with the phone hardware?
Click to expand...
Click to collapse
Yea the power LED should light up red with out a battery plugged in. Check the usb plug on the bottom of your phone, make sure the middle piece inside is still there and didnt break off.

demo23019 said:
Yea the power LED should light up red with out a battery plugged in. Check the usb plug on the bottom of your phone, make sure the middle piece inside is still there and didnt break off.
Click to expand...
Click to collapse
Oops. My phone's power LED does not light up when I connect it to the charger without the battery inserted in it.
I have checked the following :
a. usb plug is fine (I checked it by plugging it into the Y cable for the USB charger. The LED on the Y cable lights up when I connect the USB plug into it
b. The middle piece inside the socket at the bottom of the phone is still there and shows no signs of damage.
c. The wall charger is also working fine.
Does this conclude that the phone has a hardware fault and this is not linked to the battery being dead?

Similar Problems
I just had the same problem. I had it happen to my Att Tilt and then to my cingular 8525. You should check out this thread and maybe post your info there too, it would be nice to see everybody post in the same thread so we can figure out what's going on.
http://forum.xda-developers.com/showthread.php?p=1783005&posted=1#post1783005

yh
yh i got the same problem, i touched the power button so it wld go into standby, and it then refused to turn back on, even when i soft resetted it. Plugged it into the wall charger without the battery and there is no red power light coming on.
I've got a MDA Vario II and though im gettin a replacement, it kinda sucks as it seems im gna lose all my data

can we try to determine in more detail what people installed before they experienced this?

I just pulled it apart, and cleaned the inside to no avail, nothing seems to be awry, atleast not to my untrained eye, however it did get me thinking.
I listen to music on my tytn all the time, and over time the usb connector has become quite loose, frequently losing connections over activesync and music comes and goes from both lef and right. if the USB connector is shot, then when I plug it in it won't register that there is power, nor will it have the power to light up the red light indicating there is no battery. also, if the usb link is shot, then the phone wasn't charging so my battery is likely dead.
now to test this out I need to have a verified 100% charged battery.

I currently have the same problem. It will not charge via wall/usb. It flashes red once and that's it. Without the battery and plugged in, I get a solid red light. I tried plugging it into the wall charger without a battery and then putting my battery back in. The red light just turns off. That's it. I can get an active sync connection with a dim white screen, but I do not have enough juice to try flashing a new rom. If anyone has issues like these, are you also able to get an activesync connection?
TIA
EDIT: Is it possible to bypass the low battery protection when flashing a rom? My battery is somewhere around 40% so it would be safe.

Update:
Okay, I purchased a new oem battery and a battery charging dock. This way I can charge the battery without the phone before I attempt to flash a new rom.
I still would appreciate it if anyone who has seen these symptoms (white screen BUT with lots of vibrating / no charging / no bootloader) could give me a few pointers. I've exhausted the Wiki and so far it seems my only option to save the phone is to flash a new rom. Thanks in advance to anyone willing to give me some advice.

[Q] HD2 dead Battery?

I woke up this morning and my phone was off. As you probably already know, the HD2 does not stay off if it is plugged in (with WP7 on it). I checked the charger and outlet; everything was plugged in. I also used a different charger, and different outlet which I know works, and got the same result. When the phone was plugged in it would turn on and start booting then I would see the flashing light - indicating that the battery was dying- and the phone would shut off. This happened like ten times.
I took out the battery and put it back in, with no results. Then I switched batteries and it finally worked. I'm still learning about technology in general; is it possible that my other battery is dead?
Has anyone else had this issue?

your other battery is probably just flat, and cant charge because it needs a running OS, and since the OS cant get far enough into the boot sequence to start charging, the several times it bootlooped will have drained the last of the charge.
Options - external charger, loan of a hd2 running winmo, or my personal fave, (used it three times now) usb cable with end cut off, red wire to + black wire to - on battery, hold for a minute or two, should have enough juice to boot far enough to begin charging. Best to use wall charger rather than pc usb, since the pc may connect and disconnect time or two whilst booting, preventing continual charge.

I forgot to mention that the first time that the I booted with the battery that doesn't seem to work I actually got to the wp7 home screen and it was about 20 seconds before the phone died.
Even so, I'll try that cut off cord thing when I reach home. Thanks for the advice.

I guess my phone just felt like being retarded the "flat" battery is working now.

[Q] Hoping for some assistance... HD2 not charging/powering on properly

Ok, I'll try to make this short and sweet and we'll see what happens. I spent the last 2 hours scouring this forum (pretty much the Bible for the HD2) and some other places and I'm still kinda dead in the water.
Here's the situation:
I just grabbed a used HD2 in excellent cosmetic shape. It was from a pawn shop, for $100 cash, and the device would power up at the pawn shop into Windows Mobile 6.5 just long enough to see Sense starting to load, then the battery would complain (probably hadn't had a proper charge in a long time I'm suspecting), then it would go into the "Goodbye!" routine.
Fair enough. So I get it home, and they included the HD2 USB adapter/charger, and I have my own 100% working microUSB cable. I verified the charger works by attaching it to my microUSB cable and then plugging it into my current phone (a cheapy LG 900g on NET10) and it works fine, no issues for power or data connectivity.
So I unplug the cable from the LG, plug it into the HD2, and attach it to my Belkin USB hub (powered, with nothing else attached to it, no other USB devices) and after a few seconds I get the orange charging light on the HD2. Note, it's still off, I didn't turn it back on after it shut itself off. So I let it charge for a few minutes, then I realize I should probably be better off using the actual dedicated HD2 charger, so I unplug the USB end from the USB hub, the orange light obviously goes out since it's now without that source of juice, then plug it into the HTC USB charger and...
Nothing. Absolutely nothing. No orange charging light, no response when trying to power the HD2 up, absolutely nada. So now I'm frustrated. I disconnect the USB cable from the HD2, take off the back cover, remove the battery, wait about 1 minute, reinsert the battery (leaving the back cover off), attempt to power it up, no luck.
Plug the charger back in, and I can feel]/i] the tiny vibration motor just kinda "tick" ever few seconds; there's something going on in there, I'm certain. Repeat the unplug/remove battery/wait a minute/put it back together/plug it back in a few times, and then I get something:
The HD2 will vibrate and the screen will light up with the "Stick Together" graphic, for about 1/2 second. Then it's off again. Then it's on again, and off, and on, and off. It's a loop of some kind, but it's random. Sometimes the on/off happens every few seconds, sometimes it's 10, 15, 30, sometimes a full minute goes by before it'll "flash" then nothing again.
Now, the whole time this occurs, the orange charging light never ever comes back on again - it has not come on again regardless of whether I'm plugged into the USB hub or the HTC charger, it just doesn't light up anymore, so my current suspicion is that the battery itself is simply so "dead" it won't accept a charge of any kind - at least that's my current hope, as odd as that sounds. I can get a new battery, of course, it'll just take a few days to get one (ain't paying full price here in Vegas, will order something online).
I'm stumped. I check the contacts, they're fine, they were very very slightly bent but they're ok now. I don't know what else to do since it does seem like the battery could be the culprit. It'll sit here and just flash every so often - it's been plugged into the HTC charger for the past 30 minutes straight but, I'm not even seeing the flashes anymore (the past few minutes I've been typing this post).
Maybe the battery is to blame, I don't know, but I'm hoping that someone can say "Yes, that sounds like a completely toasted battery to me, get a new one" or whatever.
Any opinions? Anyone seen this particular behavior before? I do a search for "reboot loop" and what I find are people with HD2's that get stuck at the "Stick Together" screen and, well, that's not what's happening here - it shows that, for a 1/2 to 1 second on occasion, then nothing. The vibration motor kicks in when the flashes occur, as well.
It's like it wants to fire up but just doesn't have the power to do it - and since the charging circuit isn't kicking in (no orange light), well... that's my guess.
That's about it. If anyone has any advice, I'm reading.
Thanks, and have fun, always...

br0adband said:
Ok, I'll try to make this short and sweet and we'll see what happens. I spent the last 2 hours scouring this forum (pretty much the Bible for the HD2) and some other places and I'm still kinda dead in the water.
Click to expand...
Click to collapse
Do you know what short means? p joking, just next time don't make it too long)
You won't get replies if your question is too long, because they won't bother reading it .
Anyway, back to topic.
Your battery has no juice, and for some reason the HD2 automatically boots when (no juice in battery and plugged into charger) .. you need to unplug cable, remove battery, plug in cable, wait for a minute or so, insert battery .

Firstly try the above which should stop the phone trying to start,, but two other things, firstly the battery pins bend real easily, so since you've been doing a few battery pulls, keep checking them. Second, a really REALLY discharged battery may have so little juice it wont start charging , in which case you can try the 'bare wire USB Lead charging method, where you get an old mini /micro USB lead, cut end off, bare red and black ,red to + black to - on the battery, into wall charger for around a minute, back into phone, real USB lead in, and hopefully it now has enough chrge to start booting and charging properly.

Turned out to be the battery itself - went back to the pawn shop, took the battery from the one I purchased and placed it into a known working HD2 still on the shelf (another as-is item) and attached the microUSB cable and charger, no dice: same exact issue.
Took the battery from the second HD2, put it into my HD2 that I purchased, attached the microUSB cable and charger, wham bam we're cookin' with fire now.
So I paid the guy $10 to let me swap the batteries and keep it hush-hush (I'm in there all the time buying used busted stuff anyway), came home, gave it a full night's charge and so far so good. Got NexusHD2-Gingerbread V3.0 NAND by tytung on it in about 10 minutes, and it's smooth as silk so far.
I appreciate the responses, thanks.

[Q] n4 is completely unresponsive (dead)

So this is what happened:
the phone discharged fully and i connected it to charge. then i got a flashing red led. seeing this as a bad omen i tried to turn my device on - no luck - it wasn't responding.
i unplugged the charger and plugged it back in and again the same result, then again..... and i got a solid red light. so after a few times of messing about with it , trying out a few sources of power and such i got it charging (the battery logo appeared). The charging lasted for ~30 sec and it went black.
So after that the n4 is completely unresponsive. No flashing leds no backlight on screen, NOTHING.i tried out a few chargers and cables and beside those i used a genuine n4 charger (it's 100% working - i tried to charge another device). i left it there for the whole day to charge thinking that maaaaaby the battery ran to a complete 0 and i just need to give it time, as you probably guessed it, that did nothing.
In fact, i think the phone is not charging at all. The reason i think so is because the wall charger is emitting a faint high-pitch squeal regardless of the fact that the phone is connected (it should be squealing only when it's plugged into socket and the phone is not plugged in it)
so TL DR:
n4 is completely dead, no signs of life. The things that were tried:
a handful of chargers and cables that are 100% working on other devices
trying to boot with a combination of volume buttons pressed
holding the power button for 60 sec. while plugged in
prolonged charging (~7 hours)
verbal threatening to sell the damned thing if it's a serious problem
so that's that. i should get my tools back from a friend on monday. i'll try to take it apart, maby there's a loose connector here or there or something. Any ideas what i could try before that?

Some searching around the forums wouldn't hurt. Try this for example.

kalopop said:
Some searching around the forums wouldn't hurt. Try this for example.
Click to expand...
Click to collapse
thanks for the link, that seems to be worth a shot.... i'll be able to take the phone apart on monday, that's the earliest i will be able to try it. i was wondering if there is anything i can do until then to remedy the situation. I mean i'm really getting a kick out of my old sony erricson k300 but i kinda prefer the nexus and would prefer to fix it asap.

ok i fixed it
i used a 3v source and held the contacts manually for 5 min. that returned it to the red blinking led state and after leaving it to charge for 5 min it returned to the battery icon on screen. thanks for the info again.

[Q] Red Light - Charging without back?

So, I plugged my Nexus 4 into a generic car charger and it went black instantly. The battery was at about 92%. With the hope that a proper AC or computer USB charge connection would bring up the white battery icon and fix things, I stopped by an out of town T-mobile. The manager tried the button battery-reset (up volume + power for 60sec) and I googled alternatives and tried the - enter recovery by pressing those buttons for 15sec off the charger and connecting while still holding down the buttons - trick. Neither worked.
The manger seemed familiar with that and the other button pressing tricks, and said that really, my only real hope would be to reset/replace the battery, but that would void my warranty. However, although the T-mobile site claims my Google bought phone is under warranty (and I've been paying for it each month), technically, it isn't. Under them or Google (any more). So, I purchased the tools to open the phone, as well as a replacement battery. In the interim, I tried to use all the button combos and various charging connections to get it to come back to life. I *did* manage to get it charging the old battery. I know because the blinking red light turned constant for an hour or two, and the battery got warm. I can only guess that the battery was too damaged to keep the charge however, because I could never get it to turn on during or after. My best guess is that the software battery reset allowed the phone to send a charge to the battery - at least once.
After getting my tools and replacement battery, I managed to get the phone open (with great effort - I think there must be a difference between batches there). I removed the old battery connection and looked to see if I could get the charge icon with it unattached and on the charger. I couldn't. Reconnecting the old battery didn't seem to make any difference.
I was about to go through the process of prying up the old battery when I realized that you can actually connect the new battery to the board connector without getting the old one out. So I did that. Leaving it charging like that for awhile didn't do anything, so I decided to do another software battery reset and I'm letting it sit on the charger overnight. All of this has been without reattaching the back.
So my major question is - does anyone know for sure if the phone actually charges the battery with the back off? I know there are important circuits there - which seem to shut down the phone after the battery or google image when not detected (at least that's my deducement after reading posts). But are those connections also used in charging? The Qi goes though the back to the charger function, so perhaps that connection has to be there? I would like to try and find out though beforehand. It took 2 hours and two mangled guitar picks to get it open the first time, and the second may be just as trying. (And believe me, towards the end, I was not concerned with being gentle.)
I am also curious about the four prong battery connection. I've seen the post about charging the battery using external sources by connecting to the two outer pins. Does that mean the two inner pins constitute a second circuit between the charged battery and the phone? And if I find another 3.8v battery fully charged, I could perhaps connect that to the phone instead by wires and get it booted into recovery? As to why I'd want to do that, I don't recall the last dated CM version I had installed, so finding that in their folder plus pulling off everything from /data... assuming I replaced this with another Nexus 4, I might be able to save myself a lot of setup hassle.
In terms of the red light... it actually seems to be an error code. When triggered, it blinks 7 times, and on the eighth stays lit for a bit before repeating.

cetkat said:
So, I plugged my Nexus 4 into a generic car charger and it went black instantly. The battery was at about 92%. With the hope that a proper AC or computer USB charge connection would bring up the white battery icon and fix things, I stopped by an out of town T-mobile. The manager tried the button battery-reset (up volume + power for 60sec) and I googled alternatives and tried the - enter recovery by pressing those buttons for 15sec off the charger and connecting while still holding down the buttons - trick. Neither worked.
The manger seemed familiar with that and the other button pressing tricks, and said that really, my only real hope would be to reset/replace the battery, but that would void my warranty. However, although the T-mobile site claims my Google bought phone is under warranty (and I've been paying for it each month), technically, it isn't. Under them or Google (any more). So, I purchased the tools to open the phone, as well as a replacement battery. In the interim, I tried to use all the button combos and various charging connections to get it to come back to life. I *did* manage to get it charging the old battery. I know because the blinking red light turned constant for an hour or two, and the battery got warm. I can only guess that the battery was too damaged to keep the charge however, because I could never get it to turn on during or after. My best guess is that the software battery reset allowed the phone to send a charge to the battery - at least once.
After getting my tools and replacement battery, I managed to get the phone open (with great effort - I think there must be a difference between batches there). I removed the old battery connection and looked to see if I could get the charge icon with it unattached and on the charger. I couldn't. Reconnecting the old battery didn't seem to make any difference.
I was about to go through the process of prying up the old battery when I realized that you can actually connect the new battery to the board connector without getting the old one out. So I did that. Leaving it charging like that for awhile didn't do anything, so I decided to do another software battery reset and I'm letting it sit on the charger overnight. All of this has been without reattaching the back.
So my major question is - does anyone know for sure if the phone actually charges the battery with the back off? I know there are important circuits there - which seem to shut down the phone after the battery or google image when not detected (at least that's my deducement after reading posts). But are those connections also used in charging? The Qi goes though the back to the charger function, so perhaps that connection has to be there? I would like to try and find out though beforehand. It took 2 hours and two mangled guitar picks to get it open the first time, and the second may be just as trying. (And believe me, towards the end, I was not concerned with being gentle.)
I am also curious about the four prong battery connection. I've seen the post about charging the battery using external sources by connecting to the two outer pins. Does that mean the two inner pins constitute a second circuit between the charged battery and the phone? And if I find another 3.8v battery fully charged, I could perhaps connect that to the phone instead by wires and get it booted into recovery? As to why I'd want to do that, I don't recall the last dated CM version I had installed, so finding that in their folder plus pulling off everything from /data... assuming I replaced this with another Nexus 4, I might be able to save myself a lot of setup hassle.
In terms of the red light... it actually seems to be an error code. When triggered, it blinks 7 times, and on the eighth stays lit for a bit before repeating.
Click to expand...
Click to collapse
I RAN INTO A SIMILAR PROBLEM
I found that holding the power button for a while allowed my nexus 4 running stock Lollipop 5.1 to boot back up.
Have considered that you may have a faulty USB port ?
Just pop the old battery out install the new one plug in the charger and it will charge. You can boot up without the back on. The back contains the antennia.... and the NFC circuit board.
Good luck

Blacksmith5 said:
I RAN INTO A SIMILAR PROBLEM
I found that holding the power button for a while allowed my nexus 4 running stock Lollipop 5.1 to boot back up.
Have considered that you may have a faulty USB port ?
Just pop the old battery out install the new one plug in the charger and it will charge. You can boot up without the back on. The back contains the antennia.... and the NFC circuit board.
Good luck
Click to expand...
Click to collapse
Well, still no luck. I ended up putting the new battery in and closing it up to try the Qi charger, but all I can get is either 7 or 10 red blinks followed by a short solid light. No white battery charging symbol or anything else.
When you say a faulty USB port, what are you referring to? The cable works (though I've also tried my Nexus 7 one too) and even though it won't boot, my computer does recognize that something is there when I plug my phone into it (it just can't figure out what's plugged in - which is normal). I want to say that it's trying and failing to charge the new battery. At this point, I think the charger messed up more than just the battery.