Database Users

Data's working. Calls and texts aren't.

I've just bought myself a second-hand O2 XDA Exec. I've unlocked it (thanks Buzz!), and everything was looking ok. In fact I'm typing this via my 3G connection. WiFi works well and the signal strength is great.
Unfortunately I can't make or receive phone calls. And I can't send or receive text messages either. All data services work perfectly, ActiveSync connects with my exchange server for Push mail etc, and the internet works perfectly with all 'connected' programs and pIE, etc.
When I do try to make a phone call, the dialler app just says "Dialling..." for a few seconds and then "Call Ended" There's never a dial/ring tone and when attempting to send a text message, I just get the notification: "Your message could not be sent". If I try to make a Video Call, I get a message to say that "Call Bars are active" despite the fact that my SIM works for video calls on other phones.
Have I bought a dodgy phone? Is this how a nicked phone behaves, or is there something else wrong with it? What baffles me is that I can use the net and use e-mail as much as I want, but phone calls are impossible. My T-Mobile SIM works in my other 3G phones, so I'm confused....I've tried various ROM's but they all behave the same way. Oh, and every time I turn the phone on, the STK server throws up a "Message Sent" dialogue. (Which I'm sure my old JasJar never did)
Help! Have I failed to sim-unlock this exec properly, is it nicked, or is it just knackered? I'll be off to the shop for a replacement soon, if I can't get this sorted out...

The first thing I'd try would be a hard reset. Don't know if there's another solution. Hopefully someone else will have another solution!

Tried that, and I've re-flashed with the latest Qtek and i-mate ROM's.
I think I'll have another go at "unlocking" the SIM cad, just to be sure, and I'll try another different ROM. But I think this'll end up being taken back for a refund unless anyone can give me some inspirational advice!

The first thing I'd try would be a hard reset.
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Click to collapse
Since you say you've tried various ROMS, advising you to hard reset is pretty pointless.
The call and text behaviour you are getting is typical of a phone which is lost/stolen and barred. I always assumed that a barred phone would also not be able to use gprs & 3G. The wifi would still work though.
Are you able to use T-Mobiles data connection? What happens if you call the phone?

I always assumed that a barred phone would also not be able to use gprs & 3G. The wifi would still work though.
Are you able to use T-Mobiles data connection? What happens if you call the phone?
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Nope, 3g networks defo don't check the imei register when you log on. ( Shhhh, the operators don't want you to know)
Dunno about a GPRS connection but it sounds like the handset is barred.
Richard

If I call the phone, a lady tells me that "calls are not being connected to this number at present". If I put the SIM into another phone, it instantly starts working again.
Tried a Vodafone SIM, same story. Also tried a Tesco mobile SIM (which piggybacks on the O2 network) and that's even worse, there's no recognition of any network at all when I put that one in.
I think this thing is going back to the shop at lunchtime...

Well, CheckMEND says that my IMEI has NOT been reported as lost or stolen, but I assume that's just for people who register and use www.immobilise.com rather than the network operator themselves?
I may give O2 a call to see what they say before I go shouting at the store that sold it to me, but I think that the only answer is that it's been blocked somehow. Hmmm. You'd think there would be an obvious way of finding out for sure...
EDIT: OK, O2 wouldn't tell me anything, it's confidential you see...
Took the phone back to the shop and they reckon the previous owner probably didn't pay is phone bill, so O2 barred the phone, therefore it wouldn't have been reported as lost/stolen. Which makes sense.
At least I now have my money back, and now I know that barred phones are only barred for voice calls, not Data connections too...never knew that!
Off to find another Universal to buy now...

HTC P3600, T-Mobile USA, bad SMS delivery

I've had this phone for over 10 days, the problem has been evident for at least the last 6 (maybe longer). I am having horrible SMS delivery problems -- the phone will lose network connectivity a few times a day, usually after I have sent 2 or 3 SMS messages in a row. When this happens, SMS outbound messages stay in the Outbox for about 3 minutes, then error out as unsendable and end up in drafts. The phone will drop the network totally for 30 seconds, then come back up and I can't physically resend the SMS for another 30 seconds. Eventually it will send fine, but 1 or 2 SMSes later, failure again.
I am using an ancient T-Mobile "Voicestream" branded SIM that I've had forever. SMS messages send fine from any other T-Mobile phone in the same location. Phone works fine otherwise, although it is a bit sluggish many times so I cold-reset a few times a day.
This is my 6th PDA phone, so I'm aware of Microsoft's shortcomings -- but for a $600 phone I am expecting better SMS performance. I send 100-150 SMS messages a day so this is really a killer.

Try upgrading your SIM. I was having network problem as well till I upgraded to the newer SIM and It work much better now.

>>Try upgrading your SIM. I was having network problem as well till I upgraded to the newer SIM and It work much better now.
Your on T-mobile USA? How did you get the new-er SIM? Any noticeable physical difference between the old ones? Did it cost you anything?

I am on the Cingular netwrok but both are similar. I had the 32k sim and was having network connection issues. Cingular upgraded to the 64k sim and all is well now. Something to do with the 3g network if I am remembering corectly.

johnstevens said:
>>Try upgrading your SIM. I was having network problem as well till I upgraded to the newer SIM and It work much better now.
Your on T-mobile USA? How did you get the new-er SIM? Any noticeable physical difference between the old ones? Did it cost you anything?
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Just read the rest of your message. Cingular upgraded for free because I was having issues. I think replacement sims are $24 or $26. Both look basicly the same sept one says 32k and is blue and the new is 64k and is orange.

I went to my local T-Mobile corporate store and received a new SIM (free of charge). Everything is perfect now on the T-Mobile network! My SMS messages send fine, and I have even better reception. Crazy that a new SIM would make a difference.

Unable to make or receive calls

I wonder if anyone can help with a fault on my M3100. So far I've searched this website for answers with no luck. I have Hard Reset the phone, upgraded the Radio, all without any luck.
About 6 days ago my M3100 suddenly stopped being able to make or receive calls. Whenever I try to dial out the call drops out before being established, and if I try to call in to the phone the caller receives a series of beeps.
At first it seems to be a SIM problem, but the Vodaphone SIM is fine in any other phone. If I put my Orange SIM in the phone it just comes up as "No Service".
I'm at the end of the line in what to do and it doesn't seems to make any sense.
Any comments, suggestions, advice or help very much appreciated.
..... Further symptom details:
I can send and receive text message with my Vodaphone SIM installed and access WiFi and GPRS networks. Orange SIM won't connect at all! Both SIMS work fine in a standard phone ! Only clue I can think of here is that the Vodaphone SIM is UMPTS and GSM where the Orange is GSM only. The spare phone I tested them in was GSM only.
Could the GSM part of the M3100 be stuffed ?
I'm stumped for the time being!! It doesn't seem to make any logical sense. Maybe any of you who know the in's and out's of how the device communicates might find some clues in that...
Heeeeelp !

More details..
I've just added a few more details on the symtoms.. maybe the few extra clues might yeild some thoughts from someone !

Have you checked the band selection in Settings > Phone?
Is it possible that the phone could have become blacklisted? How long have you had it? How did you buy it? (This is probably NOT it, since the text still works.)
Have you tried a tweaker to enable HSPDA?

Had the phone for over 12 months so Blacklisted shouldn't be the issue. I've tried all the band selections including Auto but no luck.
Haven't tried the Tweaker... do you have any details on that...
Up until it suddenly stopped working it worked on all networks..
Another possible clue is that I was "Roaming" in France for a month and it was there that I made my last successful call. I have UK SIMS... I have an Australian SIM which I'll try now to see if that makes any difference..

Tried an Australian SIM roaming in the UK ! The service connects on two available networks,Vodaphone and TMobile but not on Orange and O2 (like with the Orange UK SIM). Same fault as the before with the networks it will connect to.
This seems to eliminate the SIM or Network being the fault and isolate the fault to the Device...

probably not the issues, but worth a try?
I live in a very strong 3G + HSPDA ares, but cant make or recieve anycalls tho texts work on T-mobile, i need to have my phone in 2G mode, and calls work fine???
If i leave my house and go a few miles 3G works as it should able to call and recieve etc!

Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!

I have had very similar problems to this.
Please see my post:
http://forum.xda-developers.com/showthread.php?t=325149
I do think this is some sort of network problem as after I posted the issues in the thread above, I left home and travelled about 6 miles and the signal came back and the phone worked fine.
Today, I have been able to make and receice calls but all of a sudden I got cut off from a call then could not make or receive calls (incoming goes straight to voicemail).
I can however use my Orange SIM without problem and both Vodafone and Orange SIMs work fine in other phones.

stevegardner said:
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
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im running schaps 3.57a rom and in my Comm Manager, its at the bottom on his 12 button one, where you can turn on/off, wlan, bt, flightmode, direct push etc

stevegardner said:
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
Click to expand...
Click to collapse
You can also go into Settings > Phone > Band.
If the band tab does not appear (to the right of the network tab), then you may need to do a registry tweak.
From the very helpful wiki:
Enable/Disable GSM/UMTS Band Selection
Cingular kindly disables anything useful about the network on the 8525. To enable the Band Selection Tab on your Phone settings page, set the following:
[\HKLM\Software\OEM\PhoneSetting\]
"ShowUMTSBandPage"=dword:00000001
To disable, simply clear the value to 0:
[\HKLM\Software\OEM\PhoneSetting\]
"ShowUMTSBandPage"=dword:00000000
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Click to collapse

Have travelled outside England again this week and... well the phone works fine roaming on my UK Vodaphone SIM. Seems very ODD.. only thing I can put any logic to is a problem with the GSM part of the phone. It's working here in Stockholm on the 3G network no problem.
Anyone advise how I force the phone to be on GSM and 3G so I can test this theory. The BAND settings under SETTINGS>PHONE don't seem to give you this control over how it connects..

Hey i got the same problem anyone solved it yet!

Hi Sunnyb1
Since my last post I returned to England where the phone was useless. No SIM cards would work, some would not register at all but my Vodaphone SIM seemed to register but as before it would not receive calls, nor could I make calls out.
Now I'm in Australia with an Australian SIM card. NO PROBLEMS AT ALL !!
The phone works just fine !!
It's a mystery indeed...
Without any knowledge of the ins & Outs of how a SIM card / Network / and the phone work together it's impossible for me to arrive at any conclusive logic.
Hopefully someone might stand up to the plate and offer some explanation !
Anyone from HTC out there ??????
Steve

stevegardner said:
Hi Sunnyb1
Since my last post I returned to England where the phone was useless. No SIM cards would work, some would not register at all but my Vodaphone SIM seemed to register but as before it would not receive calls, nor could I make calls out.
Now I'm in Australia with an Australian SIM card. NO PROBLEMS AT ALL !!
The phone works just fine !!
It's a mystery indeed...
Without any knowledge of the ins & Outs of how a SIM card / Network / and the phone work together it's impossible for me to arrive at any conclusive logic.
Hopefully someone might stand up to the plate and offer some explanation !
Anyone from HTC out there ??????
Steve
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Click to collapse
I got the phone and it was working perfectly on Orange then i tried unlocking it and ever since it has come up with "NO Service" like you everytime i put a Orange Sim in the phone it does not show up.. but when i put a Vodafone sim it works perfectly i tried reflashing the radio's many times

I unlocked this particular phone 6months before this problem showed up so I don't think the Unlock on it's own is the cause. What's particularly baffling is that a SIM may not work with the phone in one country.. but in another it works fine.

..... another country that is !

Hey Steve i have found out what the problem is after hours of research
I found this of another website
Orange & O2:
If you place an active orange or
O2 sim into a blacklisted handset you
phone will not show any signal strength
at all! If the handset is a Nokia then a
"SIM card registration failed" message
will also be displayed. If your handset is an
Ericsson then an "Invalid Mobile" message
will be displayed. For most other manufacturers
the handset will simply show no signal!
Vodafone & T-Mobile
If you place an active Vodafone or T-Mobile sim into a blacklisted handset, the phone will appear to function perfectly UNTIL you try to make an outgoing call. When you try to call out from the handset you will hear a sequence of beeps and then the call will be dropped!!
........
This means the handset you got is stolen or someone has blacklisted it ... i got mine of EBAY! and reading that i figured that it is stolen
It wont work in the UK but it will work everywhere else in the world

Mmmm... that's interesting Sunnyb1. If my phone is blacklisted then happened in JULY this year which was 8 months after I bought the phone. I bought the phone legit .
Can anyone advise what the "Blacklisting" process is.. I assume its done by using the IMEI number.
Who is the rightful owner of a handset and can any phone be blacklisted by anyone, and possibly by mistake ?
Would unlocking the phone from Orange cause a phone to be blacklisted ??
How can you "Un-blacklist" a phone.

Answered my own question here......
This website seems to have the answers
http://www.unlockme.co.uk/blacklist.html

OK... still on this thread. Can anyone advise how you find out which network in the UK has blocked your an IMEI number. I gather any of the UK networks can block any IMEI and it's not unknown for errors to be made. But only the network that blocks the IMEI can Unblock it.
Thought I'd post this before waiting forever for some call centre dimwit to give me the runaround.
Thanks...

Interesting Universal problem

Heh, I'm hoping someone on here will have some idea of what has gone wrong with my XDA Exec.
Just dragged it out of storage, unlocked it, upgraded the radio to 1.15 and the phone to WM6, but for some reason, it won't make or receive phone calls.
Now the phone picks up a signal (GSM & 3G) just fine with all the card's I've tried in it, and it will send a text message as well, but whenever you try to make a phone call, it disconnects the call.
Anyone got any idea's on what might be the problem here, and how I'd go about fixing it? Your help is much appreciated.

Are you on vodafone?

Personally I'm on t-mobile, but it shows the same behaviour with o2, Orange, T-Mobile and vodafone sim cards. I've tried em all, they all send text messages, but no phone calls can be made.
As I said - bizarre

kavinsky said:
Heh, I'm hoping someone on here will have some idea of what has gone wrong with my XDA Exec.
Just dragged it out of storage, unlocked it, upgraded the radio to 1.15 and the phone to WM6, but for some reason, it won't make or receive phone calls.
Now the phone picks up a signal (GSM & 3G) just fine with all the card's I've tried in it, and it will send a text message as well, but whenever you try to make a phone call, it disconnects the call.
Anyone got any idea's on what might be the problem here, and how I'd go about fixing it? Your help is much appreciated.
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Click to collapse
i have the MDA pro and had this problem a while ago. i went to settings>phone> select the Band tab then changed the "select your network type " option from auto to GSM and has worked ever since. lets know how it goes.

william-johnson said:
i have the MDA pro and had this problem a while ago. i went to settings>phone> select the Band tab then changed the "select your network type " option from auto to GSM and has worked ever since. lets know how it goes.
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Click to collapse
No dice, normal calls and emergency calls remain impossible to make

kavinsky said:
Heh, I'm hoping someone on here will have some idea of what has gone wrong with my XDA Exec.
Just dragged it out of storage, unlocked it, upgraded the radio to 1.15 and the phone to WM6, but for some reason, it won't make or receive phone calls.
Now the phone picks up a signal (GSM & 3G) just fine with all the card's I've tried in it, and it will send a text message as well, but whenever you try to make a phone call, it disconnects the call.
Anyone got any idea's on what might be the problem here, and how I'd go about fixing it? Your help is much appreciated.
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Click to collapse
have you confirmed that the text messages are actually being sent, i have seen a case similar and it turned out the IMEI numer was blocked

You know I never thought of that, but yeah I sent my other phone a text message and it went through. Sold it now, so not my problem, but an intersting problem.

kavinsky said:
Sold it now, so not my problem, but an intersting problem.
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well done, mate

[Omnia] Not sending/receiving sms/calls

Hello,
I have Samsung Omnia and it's not sending/receiving sms/calls, but i have Internet access and full signal.
Why? Hot to fix?
I have the last ORIGINAL update OS and firmware.
I have try to reset my phone, but nothing...
Thanks

Try with a different sim first.

Calls and SMS use different ''line'' of data than GPRS. It seems your problem is something like sim card or operator related. Another nice thing to check is wheather you use your own operator or you accidentaly switched to some other operator and now you have roaming. It CAN sometimes make problems with calling and sending SMS, though I have never heard about such case as you have.
Try to exclude operator or sim card problems first.