Database Users

Weird things about my replacement Imagio

I brought my Imagio in to get a new one under the 30 day worryfree.
The new imagio has a much less sensitive screen and oddly enough, it displays the battery up in the taskbar.
I figured it was worth sharing.
Also, does anyone have any tips on how to improve screen sensitivity? My last one was amazing.

I would do a hard reset. I got a replacement and the screen would not automatically turn off. After a hard reset all was great. Little quirks sometimes happen.

thanks, ill give that a try. i dont believe the phone to be defective because im noticing small improvements in the new one. a crisper sound, less light leak from around the screen and just a sturdier feel. while i have your attention what is your calibration data? im trying to figure out the ideal values.

I am just using the defaults, I have not made any adjustments.

I did a hard reset and changed my PressureThreshold to 900. I changed my PanGestureDistanceThreshold to 80. Everything is working to my liking now.

davidstre said:
I did a hard reset and changed my PressureThreshold to 900. I changed my PanGestureDistanceThreshold to 80. Everything is working to my liking now.
Click to expand...
Click to collapse
where do you get to these settings? somewhere in the registry i guess, sorry for my ignorance

I really think the first set of phones that were available had problems, I had mine replaced and the battery is so much better. There was slight light leakage at the buttom ofthe screen on the first phone, none on the second.
Weird

i agree, i think the first wave had some issues. it'd make sense. this second one is working so much better.
to find these setting youll want to go to...
HKLM>DRIVERS>TOUCHPANEL and youll see Pressurethreshhold
as for the the other...
HKLM>HARDWARE>DEVICEMAP>TOUCH and youll see PanGestureDistanceThreshold
The second path i listed is also where you will find calibration data.
I use PHM RegEdit.
If anyone knows some more about reg tweaks that affect the screen please share!

davidstre said:
I brought my Imagio in to get a new one under the 30 day worryfree.
The new imagio has a much less sensitive screen and oddly enough, it displays the battery up in the taskbar.
I figured it was worth sharing.
Also, does anyone have any tips on how to improve screen sensitivity? My last one was amazing.
Click to expand...
Click to collapse
When I got my original and my recent warranty replacement I noticed the screen was almost "sticky" and hard to swipe and it went away after a day of use.
Someone else I know just got one and their didn't work right out of the box and needed a hard reset and then it was OK. That of course makes no sense to me.

I ordered mine the day they became available. I don't know if I can explain it but it ran pretty poorly (sluggish performance) but after a hard reset it seemed to clear up any problems. What prompted you to replace it?
There is a slight gap between the screen and the buttons that some light does leak out of. Is this cause for concern or just cosmetic? (Seeing as how I'm more or less locked into this phone for the next 2 years.)

I also am wondering the same thing.
I posted a thread on the other forum wondering what everyone's thoughts were on the screen gap.
I love the phone and noticed all of the stores demos are perfect without the gap.
Wondering if I should replace, deal with with the cosmetic annoyance or worry about the long term effects?????

dlombardi said:
I also am wondering the same thing.
I posted a thread on the other forum wondering what everyone's thoughts were on the screen gap.
I love the phone and noticed all of the stores demos are perfect without the gap.
Wondering if I should replace, deal with with the cosmetic annoyance or worry about the long term effects?????
Click to expand...
Click to collapse
I'm calling for a warrantee replacement today, I just can't take it any more. I really like this phone, but boy does the build quality suck.

its purely cosmetic no worries. i have the same gap and have heard lots of people report the same light leak in the location. its completely normal. unless you notice the the light leak becomes more severe or your screen gets a little bit of rippling (both of which i HIGHLY doubt will ever happen) you have nothing to worry about.
also, i noticed the same thing with the screen almost being "sticky". im not sure what it is, but i either adjusted to it or it went away
its not possible for them to seal in all light. the chief concern is making sure dust and moisture cant seep in. the screen is sort of like a big button in this respect. around every button there is light leak.

davidstre said:
its not possible for them to seal in all light. the chief concern is making sure dust and moisture cant seep in. the screen is sort of like a big button in this respect. around every button there is light leak.
Click to expand...
Click to collapse
My first Imagio did not have any light leaking/bleeding around the edge, my replacement does. So I do have to disagree with you that there is no way around it. It may be purely cosmetic, but cosmetics is a factor in purchasing a phone. Otherwise we would all buy ugly Moto phones. So while I know for some people they will deal with it, I am calling V to get an exchange.

Digitizer Non Responsive

Hey guys.
Owned the phone for a few months now and have started to notice a really odd problem. For a while the screen was being fairly unresponsive to touches and I couldn't figure out why. Taking the screen protector off fixed it temporarily but now the issue is back.
I finally realised that the issue was a black smudge that would appear whenever I pushed too hard on the screen. I'm assuming this registers as a touch on the screen and prevents it from working. Rubbing the stylus over the area usually makes it dissipate and the screen becomes responsive again, but it would come back not long later after general use.
Also there's some fairly odd rainbowing underneath the digitizer that moves around when you press on the screen. It circles around the smudges when they appear.
I know that all sounds fairly vague, but any help on the issue would be great. Is a new digitizer in order or could it be fixed by just dissassembling it? I've tried using a suction cap to make the problem go away, the rainbowing disappears but slowly comes back again. Also I haven't dropped the phone, left it near anything etc, besides the digitizer problem the phone works fine.
Thanks in advance!
(On a side note, I bought the phone off eBay and had to use a serial number locater to determine the region of the phone. Found out it was destined for India when I'm in Australia. Fairly odd, but what are the warranty implications? Is it still covered?)

Same problem here!
I've sent it to HTC for repair, since my Diamond2 has 1 year warranty and I only bought it in May/09. HTC said that screen issues are excluded of the warranty and that I have to pay about €70 for the screen repair, because, they say, the problem is due to misuse - wich I don't think is true.

Daisjun said:
Hey guys.
Owned the phone for a few months now and have started to notice a really odd problem. For a while the screen was being fairly unresponsive to touches and I couldn't figure out why. Taking the screen protector off fixed it temporarily but now the issue is back.
I finally realised that the issue was a black smudge that would appear whenever I pushed too hard on the screen. I'm assuming this registers as a touch on the screen and prevents it from working. Rubbing the stylus over the area usually makes it dissipate and the screen becomes responsive again, but it would come back not long later after general use.
Also there's some fairly odd rainbowing underneath the digitizer that moves around when you press on the screen. It circles around the smudges when they appear.
I know that all sounds fairly vague, but any help on the issue would be great. Is a new digitizer in order or could it be fixed by just dissassembling it? I've tried using a suction cap to make the problem go away, the rainbowing disappears but slowly comes back again. Also I haven't dropped the phone, left it near anything etc, besides the digitizer problem the phone works fine.
Thanks in advance!
(On a side note, I bought the phone off eBay and had to use a serial number locater to determine the region of the phone. Found out it was destined for India when I'm in Australia. Fairly odd, but what are the warranty implications? Is it still covered?)
Click to expand...
Click to collapse
You have collapsed your layers between lcd and digitizer.
Some folks here use duct tape to repeatedly pull the layers apart and it fixes their issue for a while.

Thought it'd be something along those lines. I'll give the duct tape trick a try, can you point me to some other threads? I tried searching but was probably using the wrong terms.
Also vasco that's complete bollocks. I've kept my phone in its case the whole time I've had it, never put any pressure on it or had it in a rough environment. I'd throw a few customer complaints their way, especially if other people have had the same issue. Nice to know I'm not alone at least.

Daisjun said:
Thought it'd be something along those lines. I'll give the duct tape trick a try, can you point me to some other threads? I tried searching but was probably using the wrong terms.
Also vasco that's complete bollocks. I've kept my phone in its case the whole time I've had it, never put any pressure on it or had it in a rough environment. I'd throw a few customer complaints their way, especially if other people have had the same issue. Nice to know I'm not alone at least.
Click to expand...
Click to collapse
search for "newton rings"

Daisjun said:
Thought it'd be something along those lines. I'll give the duct tape trick a try, can you point me to some other threads? I tried searching but was probably using the wrong terms.
Also vasco that's complete bollocks. I've kept my phone in its case the whole time I've had it, never put any pressure on it or had it in a rough environment. I'd throw a few customer complaints their way, especially if other people have had the same issue. Nice to know I'm not alone at least.
Click to expand...
Click to collapse
The issue is being discussed here:
http://forum.xda-developers...522813
I've already filed a complaint to the comm's regulation office. I'me presently waiting for their response.

had the same issue.. I just replaced the digitizer, it's a bit tricky but certainly possible.. yours is not that old so it should be repaired under warranty if you can have that done (have no clue about your situation there..)
digitizers are cheap on ebay
disassembly:
http://www.pdacenter.ru/razborka/htc-touch-diamond2/

Daisjun said:
Thought it'd be something along those lines. I'll give the duct tape trick a try, can you point me to some other threads? I tried searching but was probably using the wrong terms.
Also vasco that's complete bollocks. I've kept my phone in its case the whole time I've had it, never put any pressure on it or had it in a rough environment. I'd throw a few customer complaints their way, especially if other people have had the same issue. Nice to know I'm not alone at least.
Click to expand...
Click to collapse
Here is my thread about this.
I am in the same boat as you - phone was destined for somewhere in Asia, and I am in Australia. I contacted HTC, and they also told me that the problem could be caused by misuse, even though I KNOW it wasn't, as my phone is always in it's case unless being used, never dropped etc. It sucks, but I think I will just replace the digitizer myself.

CDMA Hero Bugs and Manufacturer Defects

I'm starting this thread as a central database for CDMA Hero owners to share defects and bugs in Hardware and Software.
My apologies if this has been addressed else-where.
Found with my Girlfriend's and my "with Google" Heros that we both have a noticeable amount of dust under the screen (glass). I thought this was addressed with rev. 2 of the phone?
Anyone one else with the same issue?

paint on case is VERY easy to chip...

I agree the finish seems a little delicate. I've been using a cheap hard plastic case since I got mine in dec. Helps alot with wear and tear, and isn't too bulky or hard to get out of my pocket.

i agree with the paint issue.
my end button is totally red not silver and red

I had a dust issue with my first (unbranded).
The first thing I did with my replacement (with google) hero was to apply an invisible shield to it. I have not noticed any dust under the screen whatsoever.
Also, although it isn't exactly pretty, I found while applying the invisible shield that it did not cover the gap between screen and button pad. As a quick fix to this I cut a thin piece of invisible shield material that was left over and applied it over the crack/screen protector/button pad protector. Just for some extra protection.
For shocks, I have the phone in the HTC silicone case. My phone has taken a number of falls/skids across the ground and stuff and this combo has protected it completely.
Edit:
Almost forgot, my original also seemed to develop a wear mark on the metal button pad finish. It was as if a part of the layer had rubbed off and tarnished in a circular pattern.

about the dust under the screen...
i contacted htc about before. the person who i emailed replied to me saying that htc has a permanent fix for the problem, so you can send it in and they'll replace/clean the screen and apply some fix to it. catch is, you have to pay for S&H and you'll go without a phone for a bit

justinisyoung said:
about the dust under the screen...
i contacted htc about before. the person who i emailed replied to me saying that htc has a permanent fix for the problem, so you can send it in and they'll replace/clean the screen and apply some fix to it. catch is, you have to pay for S&H and you'll go without a phone for a bit
Click to expand...
Click to collapse
I have a ridiculous amount of dust in the lower left hand corner of my screen... so much so that part of the screen isn't visible anymore. Do you think Sprint would just let me exchange it for a new one? Or would I still have to go through HTC?

mrinehart93 said:
I have a ridiculous amount of dust in the lower left hand corner of my screen... so much so that part of the screen isn't visible anymore. Do you think Sprint would just let me exchange it for a new one? Or would I still have to go through HTC?
Click to expand...
Click to collapse
well i e-mailed htc about this twice. the first time they said that if the dust got bad enough, i could send it to HTC and they'd repair it. they also said this:
I understand how frustrating it can be for dust to collect under the screen of your device. We have recently learned that Sprint has a process in place to resolve this issue. Please contact Sprint for the location of your nearest Sprint Service and Repair facility. They are equipped to clean your device, and in doing so will be able to keep the issue from recurring in the future. I apologize for any inconvenience you may have experienced.
Click to expand...
Click to collapse
which pretty much means that the sprint store should be able to repair it for free.

justinisyoung said:
well i e-mailed htc about this twice. the first time they said that if the dust got bad enough, i could send it to HTC and they'd repair it. they also said this:
which pretty much means that the sprint store should be able to repair it for free.
Click to expand...
Click to collapse
That's great to hear! Nice to know it's not like my Mogul was. They just kept giving me broken phones until I bought my hero....

I had heard about the dust problem before, and was glad that I didn't have that problem yet... After reading this thread, I decided to look again.... Now I do have dust in the bottom right
It seems to me that the problem is dust entering between the keypad and the screen, and then getting up underneath of the digitizer which doesn't seem to be against the LCD, which is strange, I think. Most handhelds I've taken apart have the digitizer glued around the edges directly to the LCD. Thank god that HTC and Sprint are actually addressing this problem. If someone does know how and where this seal is applied, I'd love to know. I might be taking mine back before too long, and I always would like to know what they're going to do beforehand.

beyondinferno said:
That's great to hear! Nice to know it's not like my Mogul was. They just kept giving me broken phones until I bought my hero....
Click to expand...
Click to collapse
OMG i loved the mogul till I realized the CPU was slow the whole thing was slow and in my 2 years i went through 8 of them. That was the best money ever spent on TEP
Seriously you guys should have no problem exchanging that phone in warranty without TEP IF you take it to the shop and they cant resolve your dust issue they will ship you a remanufactured phone.

justinisyoung said:
well i e-mailed htc about this twice. the first time they said that if the dust got bad enough, i could send it to HTC and they'd repair it. they also said this:
which pretty much means that the sprint store should be able to repair it for free.
Click to expand...
Click to collapse
This is 100% inaccurate. I'm a Sprint tech and there is no process in place for repairing Hero's with dust in the screen. Sure I can take your phone apart and blow the dust out, but it will come back.

clamknuckle said:
This is 100% inaccurate. I'm a Sprint tech and there is no process in place for repairing Hero's with dust in the screen. Sure I can take your phone apart and blow the dust out, but it will come back.
Click to expand...
Click to collapse
ffffffffffffuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu-------------
So is HTC actually 'fixing' the problem?

brian2220 said:
i agree with the paint issue.
my end button is totally red not silver and red
Click to expand...
Click to collapse
Same here. Otherwise no issues.

The stock roms sucks.
But seriously, same as everyone else
-Dust under screen
-Button paint chipping off

At least it isn't near as bad as the Touch Pro. My buddy and I both had one; he still has his... His volume buttons literally fell off, and all of the chrome stripping is held on with scotch tape. The sliding screen has a slight swivel to it. And, thanks to Microsoft, all of his texts are from 1016.
Actually, I'm considering taking my Hero apart and trying to figure out a fix on my own. I think I'll wait just a little longer... just to make sure nothing fails and I can't take it back. Or, is there anywhere I can buy those black stickers for the screw-heads?

I'm surprised none of you guys have seen this yet.
http://androidforums.com/sprint-htc-hero/22036-sprint-htc-hero-disassembly-diy.html

chococrazy said:
I'm surprised none of you guys have seen this yet.
http://androidforums.com/sprint-htc-hero/22036-sprint-htc-hero-disassembly-diy.html
Click to expand...
Click to collapse
OMG they murdered a Heroc!!!

thematrixkid17 said:
At least it isn't near as bad as the Touch Pro. My buddy and I both had one; he still has his... His volume buttons literally fell off, and all of the chrome stripping is held on with scotch tape. The sliding screen has a slight swivel to it. And, thanks to Microsoft, all of his texts are from 1016.
Click to expand...
Click to collapse
Interesting, I loved my Touch Pro, the only flaking or issues with the aesthetics I had were from where it met pavement once...there's also a .cab file your friend can download that will fix the date issue...I'd post a link but I'm not sure of XDA's linking policies to other sites, just google ".cab fix for touch pro sms date," it's one of the first results.
As far as bugs and manufacturer defects with my Hero go, I've had the phone for a little over a month now and haven't anything to report...it does lag a little at times but I've yet to find a rooting process that works for my Hero for whatever reason, it's the newest version with the "with Google" branding. The "one touch root" or whatever it was titled from unlockr didn't work, nor did the one I found on android forums.
I didn't get stuck in a bootloader or anything for either process, it's simply that neither one had any affect; I did follow both process to a "T." I'll get around to trying the tutorial I found on here (XDA) one day when I have time, although I must say, I kind of prefer the hacks and tricks of WinMo at this point.

Aridon said:
Same here. Otherwise no issues.
Click to expand...
Click to collapse
same, i just removed the foil completely. just have a red button now.

Anyone else's rear bottom plastic ill fitting?

This is literally the only thing I don't like about the phone. On my ~3 day old ATT Nexus One, the right side (When looking at the screen), on the side, the plastic is just loose enough that your fingernail can catch it. It seems insanely minor, but it's a huge annoyance because that's where your fingers rest, so it's constant sharp plastic edge.
Is there any way to remove and refit it, or maybe order a replacement cover? It's the plastic part with "HTC" on it. I really don't want to fight with HTC over a return for such a niggling issue

Mine was, sent it to HTC and they sorted it. Looking at the tear down pics, it wouldn't be hard to DIY it.

Rusty! said:
Mine was, sent it to HTC and they sorted it. Looking at the tear down pics, it wouldn't be hard to DIY it.
Click to expand...
Click to collapse
Exactly. I'm torn as to rather I want to screw with it myself or go through the hassle of sending it in. Did they just send you a new phone and a box to return your old one, or did you have to actually send it in for repair?

I sent it to them (well, they collected it), had it for a few days and returned it. Not a replacement, which I was happy with as my unit appears to be a goodun.

Rusty! said:
I sent it to them (well, they collected it), had it for a few days and returned it. Not a replacement, which I was happy with as my unit appears to be a goodun.
Click to expand...
Click to collapse
Yeah, but I sold my iPhone already and can't really be phoneless for a few days

You might be able to get an advance replacement if you ask. Or Google for the tear down, it pops off.

Rusty! said:
You might be able to get an advance replacement if you ask. Or Google for the tear down, it pops off.
Click to expand...
Click to collapse
Yeah, I saw the teardown vid, seems to just pull off with enough force, I'm just unsure if I can make it any better. I'll wait and see if anyone has DIY'ed it

Same problem here, I thought I was the only one. =) I agree that it's really minor, but if it's something that could be fixed that would be nice.

Mine sticks out on the right side, too. NBD for me, but that's odd.

Yeah, I'm glad I'm not the only one too. In the teardown vid on youtube they just pull it off with a plastic iphone tool. I'm kinda tempted to try, and see if I can tell what's making it do that.

i have this issue too. to me, it's a minor cosmetic issue. and how will you know that the one they send you doesn't also have that issue?

My beef is the glass on the screen sits just below the sides of the metal.. leaving a sharp ledge on both sides of the screen where it should be flush

vexingv said:
i have this issue too. to me, it's a minor cosmetic issue. and how will you know that the one they send you doesn't also have that issue?
Click to expand...
Click to collapse
Exactly, hence my hesitation to try to warranty it.

I had a chance to look at several at&t N1s and I noticed this too. The bottom part on about half of them had a larger gap than there should have been. Hopefully it's easy to DIY fix.

How can AT&T N1s be different from T-Mobile one's exactly? There all being made by HTC, just of course with different radios.. why would there be cosmetic differences..? I didn't know carriers had an input in how [HTC] made their phones.. if you know what I mean.

Eclair~ said:
How can AT&T N1s be different from T-Mobile one's exactly? There all being made by HTC, just of course with different radios.. why would there be cosmetic differences..? I didn't know carriers had an input in how [HTC] made their phones.. if you know what I mean.
Click to expand...
Click to collapse
It's possible that the t-mobile ones had the same problem. Luckily my phone hasn't had any problems really. But it's also possible for the manufacturer to make small adjustments on their lines to increase efficiency, that's why different batches/serial numbers come out screwy sometimes.

[Q] Screen flicker - suspected hardware problem

Greetings,
I tried to search for this problem on this forum but I couldn't find anything specific to this device.
The tablet works fine in all aspects, except the screen flickers when the aluminum back is stressed, i.e. when its being held. The tablet screen will flicker in brightness as the back is pressed.
Usually the most reliable way to reproduce the problem is to flex the tablet, as if you were trying to split a piece of plastic into two by gradually flexing it until it breaks.
Therefore, I have concluded it is a hardware problem, but I don't know exactly what.
I apologize if I'm difficult to understand, and if you need any clarification, let me know.
Thank you everyone for your time.
-Kevin

ktong747 said:
Greetings,
I tried to search for this problem on this forum but I couldn't find anything specific to this device.
The tablet works fine in all aspects, except the screen flickers when the aluminum back is stressed, i.e. when its being held. The tablet screen will flicker in brightness as the back is pressed.
Usually the most reliable way to reproduce the problem is to flex the tablet, as if you were trying to split a piece of plastic into two by gradually flexing it until it breaks.
Therefore, I have concluded it is a hardware problem, but I don't know exactly what.
I apologize if I'm difficult to understand, and if you need any clarification, let me know.
Thank you everyone for your time.
-Kevin
Click to expand...
Click to collapse
Hey Kevin,
Yeah, seems like a hardware issue. But I advise not to "flex" the back too much
Probably could be 2 things.
1. Loose connector for the digitizer
2. Bad digitizer
3. Something grounding out against the case.
So my guess would be to spit the case apart. You can find videos on Google Search showing the procedure at You Tube. Then a good inspection of components, paying attention to connectors and the boards (for cracking).
I saw the other day that there are plenty of parts available for the 500, like digitizers, display glass and several other items. Check E-bay.
MD

Moscow Desire said:
Hey Kevin,
Yeah, seems like a hardware issue. But I advise not to "flex" the back too much
Probably could be 2 things.
1. Loose connector for the digitizer
2. Bad digitizer
3. Something grounding out against the case.
So my guess would be to spit the case apart. You can find videos on Google Search showing the procedure at You Tube. Then a good inspection of components, paying attention to connectors and the boards (for cracking).
I saw the other day that there are plenty of parts available for the 500, like digitizers, display glass and several other items. Check E-bay.
MD
Click to expand...
Click to collapse
Thanks for your advice Moscow Desire. I've taken the back off before but noticed nothing unusual. Should I just take every component that can be separated out and inspect it? Sounds like a recipe for disaster for an inexperienced person like me.

ktong747 said:
Thanks for your advice Moscow Desire. I've taken the back off before but noticed nothing unusual. Should I just take every component that can be separated out and inspect it? Sounds like a recipe for disaster for an inexperienced person like me.
Click to expand...
Click to collapse
Hi Moscow Desire,
I have taken my tablet apart with the instruction from the videos but I didn't see anything that is loosen so far. Do you think I will need to unscrew everything until I take out the screen to know what's wrong? My screen keeps flickering with white lines at the edge of the screen and it's really annoying. :crying:
Thanks!