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Has any one taken a universal apart, or could help me with some guidelines.
Read the Wiki or do some searching.. :evil:
We have the whole service manual of the thing! :roll:
Bonzo said:
We have the whole service manual of the thing! :roll:
Click to expand...
Click to collapse
Please post the link of the service manual!!!
Please scan it in if you don't have it in electronic form.
When I say "we", I'm referring to the users of this forum...
It's available for download from the FTP server.. :roll:
And you would know this if you bothered using 20sek on SEARCHING!
A search for UNIVERSAL SERVICE MANUAL gives all the info you need!
quiblet:
You are new to this site; please use the search function before asking. :!:
I find it highly unlikely that your problems are unique and never asked before.
Leek:
I'm at work, so I don't have FTP access.
It should be in the upload folder if I remember corectly.. :wink:
Are you saying I'm not a "user"?
I spent hours searching. I browsed the FTP server.
The Wizard manual is there (Prodigy dah dah dah).
In fact, I helped people find it, by linking to it (see my posts). We're not all clueless, but the site needs improvement as far as linking information. Just a week ago, the Wiki was entirely broken.
I don't see a Universal manual. I browsed around 6 days ago. I haven't seen any recent anouncements of a new one.
The Wiki has no link on the Universal page to any service manual. Lots of technical information and pictures, but no PDF service manual -- nothing like the Wizard's.
I'm a computer scientist and have been programming assembly code since 1985, so it's not like I can't navigate.
leek:
It was there when I downloaded a few weeks ago..
If it has been removed, I shall extend my sincere appologies to you.
I shall allso see if I have a copy on my harddrive when I get home..
Well, it looks like I don't have to appologize at all!
It took me less than a minute when I found a computer with FTP acces..
ftp://xda:[email protected]/Un...C_CONFIDENTIAL_-_UNIVERSAL_SERVICE_MANUAL.pdf
Now, I haven't been programming since 1985, cuz I was born in 1985.
But root\Universal\Manuals etc doesn't seem to be the worst place to look for a manual, is it?
Anyway; I'm glad you took the time to write a constructive reply to my post..
Most people don't bother..
Strange... I did not see that last week when I searched. If it was there, I don't know how I missed it.
I will fix the Wiki (assuming it works again) to point to it.
You have redeemed yourself. And so shall I.
Thanks - I have taken the Universal completely apart.
Thanks - I have taken the Universal completely apart.
I have a headset fault that I have tried to fix by inserting the headset several times. And looks like I need a Motherboard. Does anyone know where I can get one????
Try this. You will have to send it to them I think.
http://www.htceurope.com/uk/
Bonzo said:
Well, it looks like I don't have to appologize at all!
It took me less than a minute when I found a computer with FTP acces..
ftp://xda:[email protected]/Un...C_CONFIDENTIAL_-_UNIVERSAL_SERVICE_MANUAL.pdf
Now, I haven't been programming since 1985, cuz I was born in 1985.
But root\Universal\Manuals etc doesn't seem to be the worst place to look for a manual, is it?
Anyway; I'm glad you took the time to write a constructive reply to my post..
Most people don't bother..
Click to expand...
Click to collapse
Do i need special access to the ftp site?
Been trying to access to the ftp server and look at the service manual. but then it just say permission denied when i key in my user name. Do i need any special rights to enter the ftp site?
You need to right click on this link, select copy shortcut, open your browser and paste into the address bar.
ftp://xda:[email protected]/Universal/Original_German_and_Englsh_Manuals_etc/
Re: Thanks - I have taken the Universal completely apart.
quiblet said:
Thanks - I have taken the Universal completely apart.
I have a headset fault that I have tried to fix by inserting the headset several times. And looks like I need a Motherboard. Does anyone know where I can get one????
Click to expand...
Click to collapse
eh? surely all you need is a 3.5mm 4 point headphone jack? the usual fault is the detection microswitch 'sticks' in place and closes the circuit so the phone always thinks there is a headset attached. What makes you thnk you need a board? And why isn't your unit under warranty being less than a year old? :?: ( exec brand universals have 2 years)
Richard
p.s if you *really* need a board drop me a pm.
Thanks for the info !
I have the 4 point jack that came with the unit, as for the microswitch is there any way to reset it ?? manually.
I bought my unit from Ebay shortly after the unit developed this fault and the O2 warranty states that the original purchaser only can use the warranty, HTC Europe on reading the website will repair it but for a charge.
So I'm painfully living with the fault currently.
quiblet said:
Thanks for the info !
I have the 4 point jack that came with the unit, as for the microswitch is there any way to reset it ?? manually.
I bought my unit from Ebay shortly after the unit developed this fault and the O2 warranty states that the original purchaser only can use the warranty, HTC Europe on reading the website will repair it but for a charge.
So I'm painfully living with the fault currently.
Click to expand...
Click to collapse
Does the microswitch work? Have you put a metre accross the contacts and checked it? Usually they just stick rather than fail, but they are available as a spare if you look hard enough. ( Farnell's / CPC etc )
HTCeurope will not ( from experience ) repair XDA branded units. As for the warranty not being transferrable according to their terms, threaten to sue as it's against your 'hooman writes' or summat- works for me :wink: ( but never tried with o2 )
Richard
Where is the microswitch ????
Where can I measure on the actual headset jack??
Thanks
quiblet said:
Where is the microswitch ????
Where can I measure on the actual headset jack??
Thanks
Click to expand...
Click to collapse
It's *inside* the socket, when you insert the headphone jack plug, it depresses to detect insertion. You measure across the contacts.
Richard
Richard
I see 4 contacts on the top of the Jack plug, I have measured for open & closed circuit but have come to no conclusion - to fix this If I unsolder the heaset Jack and then turn the unit on again will this cancel the microswitch just to prove the fault?? Then I will buy another jack??
Your thoughts
Thanks
Aldrin
I bought a Qtek S200 while visiting Britain during last April. The phone worked well until recently. Now it is stuck to headphone mode. It rings, but when answered none of the parties can hear each other. Any kind of sound is directed not to the speaker but to the earphone. Unfortunately the IMEI sends me to a service called Teleservice, and I am situated in Turkey, and when called this service wasnt even sure that they were servicing Qtek. Anyway, after 2 days of inspection they tell me that there was a problem with the mainboard and since this unit was bought abroad it was out of warranty. Years ago I had a problem with my Ipaq bought again in London, and Compaq had sent DHL to pick it up at my house sent to Ireland replaced and sent back with no charge. I dont know whether Qtek has a similar worldwide warranty, but at least I should have found a place, a person whom I could communicate, not a third party service.
Should I go on using it with headphones all the time?
WHAT kind of a company is that, you cant even find a way to communicate with them.
I sympathise with you about your situation. Especially the rotten support from Qtek :twisted:
Wanted to register mine on their website but was sent on a round-robin
In any case other people have had similar problem on the Atom and have resolved it by a few repeated insert and remove of the headset jack. Some say it is internal "shorting".
Good luck :wink:
Disaster!!!
I sent them a mail regarding the "jointstereo" default value for the A2DP profile (you can find the details in another thread). I specified all details of the problem.
reply 1: can you please tell which headset you are using (I had already told them)
reply 2: There is no reason why your mobilephone doesn't work with the A2DP headset. It is possible that the headset is faulty. Can you please try with other headsets (I had already written that I had tried more than one and it was a problem with stereo output not with the headset not working)
reply 3: they reply in Italian (because of my name - I had always used English so far) that the SE HBH-DS970 is not compatible and the SE website does not report the HTC P3600 as compatible. I write back in ENGLISH that it is not a matter of compatibility but a matter of a registry setting and I point them to this forum so that they can see there is a solution.
reply 4: "I am sorry but we can only offer email support in English." The only person using Italian in previous messages was someone from HTC support! I write back "I have always written in English. You should really put your act together"
reply 5: the registry modification described in the forum is against warranty terms and will void your warranty. (!!!) I wrote back asking what the supported way is to have stereo output without voiding the warranty.... waiting for reply 6....
This is ridiculous!
Update: maybe this is reply 6....
The following message to <[email protected]> was undeliverable.
The reason for the problem:
5.4.7 - Delivery expired (message too old) 'timeout'
Talk about BAD support! Feel with you man! But I must admit this is the first time I hear about HTC' support beeing this bad... I know they can be slow, and somewhat "unclear" on the replies(i.e. the GPS questions), but this was just plain old bad support....
Hope HTC reads this and apologizes...
neofix said:
Talk about BAD support! Feel with you man! But I must admit this is the first time I hear about HTC' support beeing this bad... I know they can be slow, and somewhat "unclear" on the replies(i.e. the GPS questions), but this was just plain old bad support....
Hope HTC reads this and apologizes...
Click to expand...
Click to collapse
Well I could also mention that when you send a message you receive the same reply twice from two different addresses (one is the generic customer support address and one is a person - who keeps changing at every reply) and if you reply back to both addresses then your problem becomes two problems and you start getting different answers from different people. Or the fact that every time they forward the problem internally the ProblemID field gets changed so everything becomes a total mess.
I deleted the first few messages but these are the subjects for the last 6 I have received:
Problem ID 061206em09545176
Problem ID 061203EM16144174
Your call ref : 061203EM16144174
Problem ID 061207EM16535631
Problem ID 061207EM16535686
Delivery Status Notification (Failure)
I just hope this device works the way it should otherwise it's going to be big trouble!
No surprise, that happens when HTC outsources support, and does not provide proper training to the callcenters... HTC fans could explain this with their rapid growth, and lots of fires to put out on the way, but since they are also reporting double digit profit increases every year, they should spend on proper support, in house. HTC´s center for Europe is in Britain, and even a customer from there is not serviced right. What can other countries expect, that do not even have a service center?
Until recently it was easy for HTC - "just call your operator", but now it´s their turn...
latest reply without additional comments:
Problem ID 061207EM16535686
>So what is the approved solution to fix this problem?
There's no approved official solution!
If Microsoft creates a protocol with your SonyEricsson stereo BT headset settings then the A2DP fuctunality will stop working on other BT stereo headsets with the standard configuration.
It's sounds a dilema but at least you know that following the instructions on the XDA forum the problem is sorted and probably is what you need to do to overcome this problem.
Another idea is to contact SonyEricsson and check for updates.
I think it's already fixed now.
I had bought a O2 Atom last year, the problems were with the WI-FI ,
Submitted it to the O2 Service Center,
Result :
The told me the Main Board was faulty and did not have a replacement.
They would call me when and as it is available.
TILL date no call or replacement.
1 YEAR AND NO REPLACEMENT MAIN BOARD,
Proof :
Enclosing the Service Report Form.
I am a WM phone user ever since it was launced. and a member here on the forum since 2003 keeping tracks regularly. I seriuosly recommend chosing a manufacturer who would handle customers, 800 $ for a phone is a significant amount, How many would like to see that go down the drain..
Thank You,
Girish Kadel
Why dont u ask them to provide you with a new unit. Or You can take them to consumer court.
And another one gets bitten by the Atom. You probably won't get a new board since O2's no longer supporting a vanilla Atom. Push for a new unit if you can.
(Frankly, I have no idea why nobody tried to take O2 and Quanta to court for knowingly releasing screwed up units out of the box. We ought to set precedents for this sort of thing, especially if its a unit we can't fix ourselves.)
hi,
i have O2 Atom ,, and 2 months ago i had a problem connecting the device to the PC ,,, i went to the service Center ,,they told me there's a problem in the board and they replaced it,, and it only took 2 weeks and they were so helpful,, i think it depends on the place ,, i live in Saudi Arabia ,,, anyway ask for a new unit ,, and they'll help u ,,,
bro gkadel, out of thousand, you are one of the unlucky.
For me, so far so good.
I live in HK. I have just replaced my motherboad 1 month ago. however, I have waited for 2 months.
I had the same problem as well. I didn't leave my atom for them, they haven't called me. I have kept waiting for 2 months. So i went to O2 centre again and leave the phone to them. They replaced my atom motherboard within 3 days.
I am not sure how they work internally. But i suggest you dicusss with them face to face. Since they always forgot cases, they never call customer back.
same thing happened to me, location: O2 Service Center Singapore.
the device cannot connect to any telco provider, changing the SIM card didn't change anything. it just won't register to the network, keeps searching...
so I leave it in the service center and they promised to call back which they never did. I have to repeatedly call them for status update. Then after almost a month they quote me S$400 plus for a mainboard replacement, which I refuse to pay, it's too much.. so I claimed back the device and still have to pay S$47 for a service charge.
furthermore.., the void sticker which covers the little screws in the back casing still intact. which means, during that time when my O2 is at the service center, they didn't even bother to check the inside component at all. and there's no sign of a hard-reset attempt too. so they just propose to change the mainboard without doing any physical checking at all.
d1eter said:
same thing happened to me, location: O2 Service Center Singapore.
the device cannot connect to any telco provider, changing the SIM card didn't change anything. it just won't register to the network, keeps searching...
so I leave it in the service center and they promised to call back which they never did. I have to repeatedly call them for status update. Then after almost a month they quote me S$400 plus for a mainboard replacement, which I refuse to pay, it's too much.. so I claimed back the device and still have to pay S$47 for a service charge.
furthermore.., the void sticker which covers the little screws in the back casing still intact. which means, during that time when my O2 is at the service center, they didn't even bother to check the inside component at all. and there's no sign of a hard-reset attempt too. so they just propose to change the mainboard without doing any physical checking at all.
Click to expand...
Click to collapse
I used the Xphone II in early days, then O2 change their repair service provider to some guy in Bugis Junction and I really don't like it. From then no O2 for me. I am actually contemplating of trading in my 818Pro for the atom exec cos the price is cheap now at M1. but seeing so much negative comments, i changed my mind.
I want an 818Pro but I found an Atom Exec before I found the Dopod. I think the Exec is an awesome phone. I've set mine up properly now and it is very good. Very fast and responsive, the O2 software is great -- O2 Plus works so well I don't have to install other musthaves I used to have like spb pocketplus, vBar, etc -- call reception is great and speaker volume is loud enough.
My only problems with it are the battery life -- but that's a problem with any PocketPC -- and the 2.5mm jack which outputs such poor quality sound, so if I want to use the phone as an MP3 player I have to use a bluetooth stereo headset (which in turn drains the battery life even faster).
The Atom Exec is an awesome phone, don't let all these negative comments deceive you.
PS -- the original Atom may be bad but the Exec is very good out of the box as far as I can tell.
Mochan said:
I want an 818Pro but I found an Atom Exec before I found the Dopod. I think the Exec is an awesome phone. I've set mine up properly now and it is very good. Very fast and responsive, the O2 software is great -- O2 Plus works so well I don't have to install other musthaves I used to have like spb pocketplus, vBar, etc -- call reception is great and speaker volume is loud enough.
My only problems with it are the battery life -- but that's a problem with any PocketPC -- and the 2.5mm jack which outputs such poor quality sound, so if I want to use the phone as an MP3 player I have to use a bluetooth stereo headset (which in turn drains the battery life even faster).
The Atom Exec is an awesome phone, don't let all these negative comments deceive you.
PS -- the original Atom may be bad but the Exec is very good out of the box as far as I can tell.
Click to expand...
Click to collapse
Thkx Mochan. a bit of a confidence booster there. my 818Pro is only slow, and doesn't have A2DP or radio. I like to have radio, and it has macro camera mode, good for close up shots. Only if they have a more complete 818Pro.
I purchased a Cingular 8525 like a year ago, and its been working fine, but recently i had a problem where there is no sound coming out of the speaker. I heard is a software mulfunction. Is there a patch i can download to fix this problem. If the phone rings there is no sound but the inner speaker works when i talk with someone i am able to hear them and they can hear me. I cant play any music or put any alarms because there is no sound coming out of the speaker.
Can Someone help with this issue? I would hate to send it to the factory for repairs and pay lots of money.
if this is about software malfunction, you can install another player to check whether your hipothesis is correct or not.
Cingular 8525 is hermes
this part of the forum is for himalaya
a different device
so you are likely to get more replys from
people who own the same device as you if you
post it in the hermes forum
http://forum.xda-developers.com/forumdisplay.php?f=305