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I've had my Qtek 9000 for a week. I've spent most of that week installing software, and getting it setup (using a lot of useful info from this site).
This afternoon it locked up, and wouldn't respond to any button presses (including the on/off button)
Soft resets result in it powering backon, but stopping at the boot screen, after displaying the ROM versions in red text.
Eventually, I tried a hard-reset. Same thing happens - process goes ok until it displays the ROM version, when it just sits there. I've tried removing the SD card and SIM card and hard-resetting. No Joy.
I had just installed OzVGA, and was testing it when this occurred, but that is probably just a coincidence (surely a hardreset should fix anything bad that happened there?)
I hadn't at any point played with the ROM.
What should I try next?
And, does anyone know if I'm going to be able to get support for this in the US from Qtek? (I bought it in the UK), new
Thanks in advance.
-Steve
RE
Have you try taking out the battery, leave it for a while, put back the battery and do a hard reset?
It may work
Re: RE
FOSA said:
Have you try taking out the battery, leave it for a while, put back the battery and do a hard reset?
It may work
Click to expand...
Click to collapse
Unfortunately, no such luck
I'd tried that before, but the battery was only out for a short time. This time it was been out for at least 15 minutes.
Does anyone know if there's any kind of hardware or diagnostic test mode it can be booted into?
-Steve
How about updating/upgrading thr ROM?
This might work. you'll have to reinstall everything again, though
Jorgee said:
How about updating/upgrading thr ROM?
This might work. you'll have to reinstall everything again, though
Click to expand...
Click to collapse
Thanks - I may try that tomorrow. However, I'm a little concerned that updating it with a new ROM might invalidate the warranty (especially if it's not a QTEK ROM)
I was hoping that there was some kind of hidden 'diagnostic mode' I could try first, before taking that step. I've also been looking everywhere on the web, and I can't find anyone else that this has happened to. This makes me think it may be a hardware problem, though the way it just 'happened' seems more like s/ware.
Anyway, I'm out today so this will have to wait until tomorrow. My biggest concern at the moment is how I'm going to get any warranty support in the US. All I have at the moment is a very expensive brick!
-Steve
Have you tried entering bootloader mode?
BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE
Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:
__ + __ + RESET HOLE
Hope this helps. WHat's your ROM verison/language anyway?
Jorgee said:
Have you tried entering bootloader mode?
BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE
Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:
__ + __ + RESET HOLE
Hope this helps. WHat's your ROM verison/language anyway?
Click to expand...
Click to collapse
Thanks - but no improvement. I do get the 'serial' screen (with v1.00 displayed at the bottom), but when I do _+_+reset from there, it just goes back to the 'normal' Qtek boot screen and sits there.
Unfortunately, not having access to the OS, I don't know exactly the ROM versions etc. However, the info displayed in red text on the Qtek boot screen (where it hangs) is as follows. How do you interpret this?
R 1.03.00
G 42.36.P8
D 1.13.64 WWE
Thanks for your help - I'm hoping I can get this resolved without having to find out how to get support from Qtek!
-Steve
thefixer said:
Jorgee said:
Have you tried entering bootloader mode?
BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE
Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:
__ + __ + RESET HOLE
Hope this helps. WHat's your ROM verison/language anyway?
Click to expand...
Click to collapse
Thanks - but no improvement. I do get the 'serial' screen (with v1.00 displayed at the bottom), but when I do _+_+reset from there, it just goes back to the 'normal' Qtek boot screen and sits there.
Unfortunately, not having access to the OS, I don't know exactly the ROM versions etc. However, the info displayed in red text on the Qtek boot screen (where it hangs) is as follows. How do you interpret this?
R 1.03.00
G 42.36.P8
D 1.13.64 WWE
Thanks for your help - I'm hoping I can get this resolved without having to find out how to get support from Qtek!
-Steve
Click to expand...
Click to collapse
You have a WWE (English QTEK ROM) but since you cannot enter bootloader mode, I don't think you will be able to update. You might have to return your device to where you bought it
Jorgee said:
You have a WWE (English QTEK ROM) but since you cannot enter bootloader mode, I don't think you will be able to update. You might have to return your device to where you bought it
Click to expand...
Click to collapse
Jorgee,
I notice (in the HTC 'confidential' manual I just downloaded) that there is a diagnostic program. Apparently, I put it on an SD card, and do Power+Backlight+reset to invoke it.
Do you know if that diagnostic tool is available anywhere on here, or elsewhere on the web?
Also - I wqas trying to find exactly how to enter 'bootloader' mode (after I have the 'serial' screen). Should it boot differently from here when doing a hware reset (_+_+reset)?
Regards
Steve
Actually, when you see SERIAL, that means you are already in bootloader mode. One question, what ROM do you wanna update to? QTEK, IMATE, MDA, O2?
Do the following once you get the SERIAL ON THE SCREEN:
1. Open active SYNC, then choose FILE>CONNECTION SETTINGS, then remove the check on the USB option.
2. Connect the phone to the computer with the sync cable. This should change the SERIAL on the device to say USB.
3. Run the ROM Upgrade (whichever it is you chose).
This shoulod update your device. If you are able to enter bootloader mode (SERIAL) this means that probably your ROM (OS) is damaged. Just update it even to the same verison then it should work.
If you get Country ID error while trying to update or any other error, just inform me, i'll walk you through the process.
Jorgee said:
Actually, when you see SERIAL, that means you are already in bootloader mode. One question, what ROM do you wanna update to? QTEK, IMATE, MDA, O2?
Do the following once you get the SERIAL ON THE SCREEN:
1. Open active SYNC, then choose FILE>CONNECTION SETTINGS, then remove the check on the USB option.
2. Connect the phone to the computer with the sync cable. This should change the SERIAL on the device to say USB.
3. Run the ROM Upgrade (whichever it is you chose).
This shoulod update your device. If you are able to enter bootloader mode (SERIAL) this means that probably your ROM (OS) is damaged. Just update it even to the same verison then it should work.
If you get Country ID error while trying to update or any other error, just inform me, i'll walk you through the process.
Click to expand...
Click to collapse
Hi Jorgee,
I'd prefer to go for the QTEK Rom (I'm assuming, from the info I posted above that I currently have 1.13.64 WWE). I'd like to go for the same or later version of this, but looking on the ftp site here I can't see ay QTEK ROM upgraders.
I have checked that when I plug in the USB I get 'USB' appearing on the screen, so I'm hoping that a ROM upgrade will at least work, even if it doesn't fix my problem.
One other thing that concerns me. When I plug into USB (with either a PC or the AC charger) the LEDs aren't lighting to indicate it's charging. Obviously, when during the flash upgrade I should make sure I have a reasonably charged battery. However, I don't know if I do (or even if it's currently charging).
-Steve
I guess leave it charged using the AC adapter for an hours, then here's the QTEK ROM.
ftp://xdaupload:[email protected]/Universal
Under Shipped ROM's you should see the QTEK.
If you cannot find it, tell me, ill send it to you. Trying to avoid this because it is almost 60MB in size
Jorgee said:
I guess leave it charged using the AC adapter for an hours, then here's the QTEK ROM.
ftp://xdaupload:[email protected]/Universal
Under Shipped ROM's you should see the QTEK.
If you cannot find it, tell me, ill send it to you. Trying to avoid this because it is almost 60MB in size
Click to expand...
Click to collapse
Thanks - I'd already found it on the devbuzz site, and am currently giving the unit an hour or two's charge before trying this. Wish me luck!!
-Steve
OK, here's what happened when I tried to update with the same Qtek firmware:
Initial dialog (that shows old and new (to be installed) firmware versions had blanks for all three firmware versions currently installed.
Started the upgrade, and left it running (couldn't bear the tension of watching!). Came back, and found the following error message displayed:
"Error 113: Extended ROM Update Error"
The update tool indicated that I should 'try again'. I'm currently re-charging the unit, and hoping (against hope) that this error was caused by insufficent battery charge.
-Steve
Okay, but maybe it just didn't update the extended ROM but the OS rom has been updated properly. After this error, try the __ + __ + reset button and see if it does boot fine.
Jorgee said:
Okay, but maybe it just didn't update the extended ROM but the OS rom has been updated properly. After this error, try the __ + __ + reset button and see if it does boot fine.
Click to expand...
Click to collapse
No luck.
I've also tried re-flashing a second time, but this time I watched it to see what happens
As the radio firmware is flashing, a message to that effect is shown on the Qtek screen. Once that is finished, the upgrade tool starts the extended ROM flash. At that time the Qtek's screen goes completely blank. The, after a minute or two, the upgrade tool reports that the extended ROM failed to upgrade.
I am assuming that normally, while flashing the extended ROM, there's a message on the phone's screen to say what's going on?
I'm also wondering whether to have a go at flashing the ROM in one of the other ways?
-Steve
I heard sometimes just flashing the Radio only might work.... Then after that you can flash the rest. Just extract the contents of the ROM to a directory. Take note of the ff:
Radio : radio_.nbf
OS : nk_.nbf
Ext : ms_.nbf
I just rename/move/delete the MS and NK files then run the update
Jorgee said:
I heard sometimes just flashing the Radio only might work.... Then after that you can flash the rest. Just extract the contents of the ROM to a directory. Take note of the ff:
Radio : radio_.nbf
OS : nk_.nbf
Ext : ms_.nbf
I just rename/move/delete the MS and NK files then run the update
Click to expand...
Click to collapse
Thanks Jorgee. Still no real success, but I think I might be getting closer.
I've tried the above (using both the original romupdate_ut.exe and MaUpgradeUt_noID.exe - same results with both).
I've tried each of the three files individually (using the ones from the shipped ROM, as downloaded above)
radio_.nbf always seems to flash ok
ms_.nbf always fails right at the start, and nothing appears on the phone's screen
nk.nbf almost worked. It started, and got up to 87% (tried this 3 times), with the update showing on both the phone screen and PC. Then it failed with error 112, leaving the '87% complete' message on the phone's screen.
Soft or hard reboots still result in us just ending up 'hung' at the boot screen.
Once again, thanks for your help so far. However, I am beginning to give up hope!
-Steve
I have the same problem with my Dopod 900 at post http://forum.xda-developers.com/viewtopic.php?p=207524#207524
But mine is no problem with EXTRom Upgrade
Waiting for your advise!
Thanks
truongia said:
I have the same problem with my Dopod 900 at post http://forum.xda-developers.com/viewtopic.php?p=207524#207524
But mine is no problem with EXTRom Upgrade
Waiting for your advise!
Thanks
Click to expand...
Click to collapse
I wish I had a solution!!! I've spent about 20 hours trying to get this thing to boot!
One question though - how did you get the 'boot option' menu up (allowing you to clear the registry etc). I might try that on mine (I had assumed that a hard reset ALWAYS cleared the registry.
Given that I was playing around with ozvga before this happened, there's a small chance that might help (though I think not; as I can't see how that would also stop the flash update working)
-Steve
please help i have the t-mobile mda compact pm200 and i was removing a cracked version on pocket dos v1.09 from the remove list and it said windows wil need to perform a soft rest yes or cancel i clicked yes and my system restarted but now it just get stuck at the t-mobile screen. i have tried doing the manufatures hard reset but no joy i have take out the battery no joy and i can't even access it through my p.c what can i do to get it up and running again i don't care about the data already on there cuz it is all backed up on my sd cad
When you took out your battery, have you been waiting til the backup battery fully drained out? It takes about 30-60 minutes, better leave a few hours. Try this and post your results...
thank for trying but unfrtunatly it had no effect i tried for two hours then reinserrted it and no joy so i waited a further day but still nothing any other ideas tnx
Is it getting into BootLoader? Then you might try Flashing a new ROM!
how would i go about doing that? my computer won't even recognis3e my phone
I had about the same problem:
I was trying to install the Pocket PC Greek language support (free trial version) from the site http://greek.pocket-pc.penreader.co...der_Greek.html. on my MDA Vario Tmobile when it crashed!! It shows just a white screen and does nothing at all!! I soft and hard reseted the device but after restarting it shows the Tmobile screen and after a few seconds a white screen! Actually I am not so sure that the device is hard reseting because it doesn't ask me for a confirmation of the hard reset. When I startup my device it stops on the same white screen.No windows loading, no other commands accepting, not recognized by my desktop.
Did anybody have the same problem before? Does anybody know how can i get my PPC on working condition again
Thanks dagonist.
I hope somebody can help....
See for ROM upgrades on the forum :wink: if u get some images on the mini then it's not dead! It's just stuck at the bootloader mode, meaning that the OS is somehow damaged.. To solve this prob u must plug the mini into the pc (it will be recognised as an unidentified device, don't worry), then download a ROM upgrade set (u will find these on the net or in the xda-dev ftp). Execute the prog, wait 'till it finished and voila! Ur device will come as new If u encounter problem do a simple search in the forum regards rom - bootloader - upgrade and u willl find a lot of infos :wink:
Hope this helps, MocciJ
Thanks MocciJ.....but my desktop pc doesnot "see" my pocket pc at all!!
:? then it isn't yet in bootloader, is just stuck at the beginning of a broken OS! I mean that it tries to load the OS, but then it gets stopped since he read bad ROM (probably deleted in some way since u encountered this prob removing a prog) try to get it in bootloader mode, by pressing together the camera, power and reset buttons.. U will lose all the things in the RAM memory, but in this case u really can't do anything else.. After entering in bootloader, u can easily upgrade it..
MocciJ
Well, I just tried the camera button+power button+reset button....and nothing happens! It reset and comes back to the same white screen...
Any other suggestions??
well, did u tried to make it correctly? I mean: for entering boot loader u havce to press camera + power, and then reset (with camera and power pressed) if u can't still enter the bootloader, then I'm out of ideas, sorry...
MocciJ
I amdoing it write but nothing happens....
In the screen what can u read? If u read serial (it is barely visible) then see if it turn to usb when u connect the cable: if yes, we 're at a very good point...
When it starts up it shows the Tmobile logo and then for a few seconds :
ipl 1.08
spl 1.08
gsm 01.09.10
(something else...)
after a few seconds a white screen without any letters or anything else.
But I cannot see it anywhere on my desktop pc...
:? I can't figure out how you can get it back.. If it displays images and text, then the bootloader is still alive.. It even tells u the correct version of the complete ROM.. but I wonder why it can't access to the bootloader.. u must search in the forum how to reach the bootloader, but I'm sure of the power camera reset combination; when u can read SERIAL or even better USB on the device, u probably have solved most of ur problems, but chances are that u have even bad clusters of ROM, and cannot be restored with an upgrade (it happened to the External Rom of my mini after a bad upgrade)
I suggest to send it to repairs, before doing somewhat wrong, because if there is an original ROM inside they will repair it for sure, free :wink:
MocciJ
Thanks. The problem is that I got the phone from ebay, from a UK seller, and it was locked to Tmobile. So I don't think that I can ask for a factory/guaranty repair....
Thanks. The problem is that I got the phone from ebay, from a UK seller, and it was locked to Tmobile. So I don't think that I can ask for a factory/warranty repair....
seee i tried all of thoose things but i found the main problem was getting the computer to recoginise the thing and the program i put on was a cracked version ( i know i am a naughty boy) so if i send it off they could cause legal problems couldn't it
it depends on what u are meaning by "not recognised" but I assume that windows dosesn't even try to recognise the device (I mean that there aren't bubbles, notifications, or any other changes on the system) for the cracked software, well if u have installed it right into any RAM folder (not in the storage memory) then u can tell the repairing center that ur unit simply doesn't power on correctly.. :wink:
MocciJ
anymore. :--(
Yesterday i^ve make a setup for the ext_rom but with a wrong update. It was been not for the Artemis..my fault.
Now i see only th et-mobile start screen and no more.
What can i do? Thanks in advance..
hmm, please flash your p3300 whith the original software with hope that it will be alive again. otherwise you can take an hardreset on your phone but i'm sure that there will not happened.
is your PDA an original fom HTC or from any other Provider?
it`s from t-mobile
and a hardreset doesn`t work and it`s not successful.
How can i flash it again...how i get usb connection to do it?
dr.moppi said:
and a hardreset doesn`t work and it`s not successful.
How can i flash it again...how i get usb connection to do it?
Click to expand...
Click to collapse
hello there!. i have the same problem, did you manage to get a usb connection? i can't flash it...
Try to get it into bootloader ( Read the Artemis wiki as to how to get into bootloader) and if you are successful then try flashing it with the t-mobile stock rom.
arvind09 said:
Try to get it into bootloader ( Read the Artemis wiki as to how to get into bootloader) and if you are successful then try flashing it with the t-mobile stock rom.
Click to expand...
Click to collapse
Please tell me how can i get the t-mobile stock rom or can you give me the link, thanks
Shipped ROM's in English - http://wiki.xda-developers.com/index.php?pagename=Artemis_Upgrades
To get into bootloader - hold down the record/voice command button (top left along the side of the phone) and use the stylus to press the recessed reset button on the lower left side of the phone (same side as the other boutton you hold down) Keep holding the record button as you hit and release the reset button, you will eventually see a screen with color bars on it. At this point you will be able to get a USB connection, but not an active sync. Try to start the ROM file when the phone is in this state and connected to your computer.
What is the original language/carrier for your phone?
MDA Compact III stops in T-mobile logo screen
I manage to enter bootloader and start flashing a ROM but I allways get a error: image file corrupted.
I think I need the original Dutch T-mobile ROM.
Anyone know where to find it?
Hi I have the same problem. I have the B&B3.7 and get stuck in the splash screen. I could enter to the bootloader mode and use some commands of the mtty.
I have my old rom, how may i load it to the pda? I have a SD and a tytn to load something in it.
Thanks!
Hernan
ftsv said:
I manage to enter bootloader and start flashing a ROM but I allways get a error: image file corrupted.
I think I need the original Dutch T-mobile ROM.
Anyone know where to find it?
Click to expand...
Click to collapse
run uspl first!!! you can then run installation from any provider of your choice.
http://forum.xda-developers.com/showthread.php?t=311403
USPL cannot be run if your phone is stuck into bootloader?
It starts counting, askts to copy the same information again several times, and get stuck at 50... how is this possible, anyone has the original HTC Dutch rom ? May be the WM5 also! Thanks!
same problem but with no display
i have done the same mistake
have tried to upgrade my T-MOBILE MDA COMPACT III(aka htc p3300) with the HTC TOUCH ROM
it started to upgrade and an error occured
then i have lost the display and all
when i connect it to my laptop using USB i hear a beep in my computer but active syn didnt find any device
i dont know what to do now..please help me it has to be recovered
there must be some way pls pls anyone help me to get my working phone back
will appreciate your concern
thanks
Regards
Faraz Feroz
well you have to get the original ROM for your device.. see their website.. it should be there for free. or try to get it from anyplace.. (the original rom)
and then flash it using SD Card flashing
info for flashing it by that are here:
http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
hope it will work
y_bother said:
well you have to get the original ROM for your device.. see their website.. it should be there for free. or try to get it from anyplace.. (the original rom)
and then flash it using SD Card flashing
info for flashing it by that are here:
http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
hope it will work
Click to expand...
Click to collapse
thanks Y_Brother
i have downloaded the new rom but it doesnt seem to work too
I have a Cingular 8525 running WM5 that is stuck in bootloader screen. I have tried to soft and hard reset ... just boots back to the same screen, I can't turn it off once in the screen and when i sync via usb to the pc i get the message that the "usb device that is connected is malfunctioning" I have not done any upgrading at all and the phone worked perfectly right up till the time i powered it down and restarted into the bootloader screen.
Please can someone out there help me with this issue?
Zulu137 said:
I have a Cingular 8525 running WM5 that is stuck in bootloader screen. I have tried to soft and hard reset ... just boots back to the same screen, I can't turn it off once in the screen and when i sync via usb to the pc i get the message that the "usb device that is connected is malfunctioning" I have not done any upgrading at all and the phone worked perfectly right up till the time i powered it down and restarted into the bootloader screen.
Please can someone out there help me with this issue?
Click to expand...
Click to collapse
same problems, run perfect before with schaps wm6 rom then flash to faria wm6.1... not feel good with faria. try to flash with other rom then the problem start ..
how to recover ....... please help
Asfarizal said:
same problems, run perfect before with schaps wm6 rom then flash to faria wm6.1... not feel good with faria. try to flash with other rom then the problem start ..
how to recover ....... please help
Click to expand...
Click to collapse
Manage to solve the problem ...thanks WIKI !!
Go to Bootloader mode: Hold side OK and POWER buttons together and reset with stylus
Then Flash to any ROM you want !!
Thanks .... But
Thanks for the reply ... but i have no idea how to do what you tell me, I am new to all this phone "stuff" as a matter of fact this is the first time that i am ever using one of these forums. I have read till i am cross eyed but dont actually understand what you are talking about ... now don't let that scare you away as i am willing to learn and i am not braindead ... you all had to start sometime in this, not so. I get that i need to try and reflash my rom...
so is there some type of rom update software that i need? ... what is a hard SPL?? ... and who is Schaps?? .. sorry guys to do this to you but i would like to get into this game and i need some ( well maybe a lot ) of pointers.
Thanks for your time.
1. Search for "mr vanxs guide" so you have an idea on what you're doing.
2. OK, as Asfarizal said "Go to Bootloader mode: Hold side OK and POWER buttons together and reset with stylus". If you cant work out what the buttons are, go to the manual. it will tell you.
3. type in "hard SPL" in search on the forum & download the .zip or .rar file. this should have 2 files inside when opened,
a). RUUWrapper.exe and
b). RUU_signed.nbh
sync Hermes and double click .exe file. follow prompts.
4. find a rom that you want (would suggest TNT SE as a fairly good rom for noobs... good and stable, no problems...) Again download, then (and this is personel preference) format an sd card fat 32 and copy RUU_signed.nbh into root directory. Rename it Hermimg.nbh. Put into Phone and put into bootloader(make sure the battery is more than 50%) follow prompts. This should get you out of trouble. You can also sync your Phone and double click on the RUUWrapper.exe HOWEVER, if you should reset your computer, pull out the usb cable or have anything else happen to the computer that interrupts the flashm, you could end up with a worse brick than you have now. try to read up on flashing (search for "mr vanxs guide") and this should help you a lot if you have other questions. Good luck and happy flashing......
Thank You
I will follow the instructions you gave and try to get it going this weekend.
Thank you so much for your time
Zulu137 said:
Thanks for the reply ... but i have no idea how to do what you tell me, I am new to all this phone "stuff" as a matter of fact this is the first time that i am ever using one of these forums. I have read till i am cross eyed but dont actually understand what you are talking about ... now don't let that scare you away as i am willing to learn and i am not braindead ... you all had to start sometime in this, not so. I get that i need to try and reflash my rom...
so is there some type of rom update software that i need? ... what is a hard SPL?? ... and who is Schaps?? .. sorry guys to do this to you but i would like to get into this game and i need some ( well maybe a lot ) of pointers.
Thanks for your time.
Click to expand...
Click to collapse
Looks like you've got a lot of reading to do, and a problem to sort out. Firstly a couple of answers...
Schaps is a Rom Cooking guru (makes custom versions of WM5, WM6 etc). When you get your phone sorted out I'd recommend trying one of his roms.
Hard SPL. The SPL is part of the bootloader which effectively dictates how a rom is flashed and what roms can be flashed. HardSPL is a custom version of this which allows you to flash any rom from any carrier. It also protects against a bad flash in many cases. It is recommended before you try flashing any new roms or radio roms. Use Hard-SPL-V7 at the bottom of the first post here.
The Rom upgrading software is contained in any of the cooked or carrier supplied roms. It is normally a .zip file which cotains 2 files: xxxxxRUU.exe and RUU_signed.nbh. You run the .exe file from your PC when connected to your phone via USB. More details of how to do this are in MrVanx's guides. Also other resources here.
Now to try to sort your phone out...
What is displayed on your screen when in bootloader mode? It should be something like this:
HERM200
IPL-1.04
HERM200
SPL-2.10.Olipro (This is HardSPL V7)
If you don't have an Olipro SPL then you need to get HardSPL onto your phone. If you haven't done any upgrading and have had the phone from new then I guess you don't have hardSPL.
Now you need to fix your USB Malfunctioning problem. I can't help too much here except to suggest trying a different cable, different USB port or different PC. Also, if you are running Vista try an XP maxhine. When you connect to the PC does your phone show Serial or USB on the screen? If you can't get a USB connection, all is not lost - you can re-flash your rom using an SD card, method here.
There is a thread about un-bricking phones which may help.
There are various diagnostic tools (which can also screw your phone if used incorrectly). The favourite of these is MTTY but you need a USB connection to use this.
If your phone is in warranty I'd recommend getting your supplier to sort it out, but if not I'd try to re-flash an ORIGINAL supplier rom (Cingular I guess). You can get links to the official supplier roms here.
I think (might be wrong) that sometimes when stuck in bootloader you need to flash an official rom, not a cooked one to recover your phone - then you can run HardSPL and then flash cooked roms again.
Cingular 8525 stuck in bootloader
Thanks for the reply ... lots of great input.
Now to answer some of your questions.
1) When I power up the phone (only pushing the power button ) it goes straight into the bootloader screen without pushing any other buttons, and it displays
HERM100
IPL-1.01
HERM100
SPL-1.06
Then at the bottom in the white bar it says "Serial"
The only way that i have found to power it down again is to remove the battery, there is no response from any single buttons after it is in bootloader
the soft reset and hard reset work but it just goes right back to the bootloader screen after.
2) The USB malfunction. This only started after the phone "crashed" and before that it worked great ... well i only used it to sync up to my work pc for the contacts and to get pictures onto my hard drive.
all the PC's that i use are running XP. I have tried my home PC and my Laptop
and the work PC and all of them have their own cables and they all say the same thing ... "the USB device is malfunctioning"
I am sure that when i get the phone going again the USB will start to function again.
3) Phone warranty ... I bought the phone off e-bay from a store in new york about 10 months ago as a "new unlocked cingular 8525" it was new and unlocked, but i have no idea how they unlocked it. I would assume that there would be no warranty now and in any case i live in Canada and would have to ship it down to the states to an AT&T repair center and that sounds like a nightmare to me with the customs and so on.
I will give you a little more background on the problem. the phone worked like a charm without any problems at all for the 10 months that i had it, then the morning of the crash the phones alarm did not go off in the morning and i was almost late for work ... i did not pay it any further attention untill at 3:26pm
that afternoon the alarm went off ??????? (it was set for 6:05am) so i checked the main clock time, it was right. I then checked the alarm time, it was right ??? So i figured that something must have just got confused, so i powered down the phone with the power button to just restart it and while it was powered down i removed the battery to take the oportunity to to clean all those fuzzies and dust that collect in the battery compartment out and put it all together and powered it up again (just by pushing the power button) and this wierd red, green, blue and white screen appeared and that is all that i have seen since ???
I hope that answers your questions and i will start going through the links that you sent and get to reading ... will there be a pop quiz ... lol
Thanks again for your time and i very much appreciate all the time that all of you have spent on me and my phone ..... I know that you all just feel bad for me because i now have to use a Motorolla V551 ... lol
Great Work
ultramag69 said:
1. Search for "mr vanxs guide" so you have an idea on what you're doing.
2. OK, as Asfarizal said "Go to Bootloader mode: Hold side OK and POWER buttons together and reset with stylus". If you cant work out what the buttons are, go to the manual. it will tell you.
3. type in "hard SPL" in search on the forum & download the .zip or .rar file. this should have 2 files inside when opened,
a). RUUWrapper.exe and
b). RUU_signed.nbh
sync Hermes and double click .exe file. follow prompts.
4. find a rom that you want (would suggest TNT SE as a fairly good rom for noobs... good and stable, no problems...) Again download, then (and this is personel preference) format an sd card fat 32 and copy RUU_signed.nbh into root directory. Rename it Hermimg.nbh. Put into Phone and put into bootloader(make sure the battery is more than 50%) follow prompts. This should get you out of trouble. You can also sync your Phone and double click on the RUUWrapper.exe HOWEVER, if you should reset your computer, pull out the usb cable or have anything else happen to the computer that interrupts the flashm, you could end up with a worse brick than you have now. try to read up on flashing (search for "mr vanxs guide") and this should help you a lot if you have other questions. Good luck and happy flashing......
Click to expand...
Click to collapse
Thanks a lot man & great work i unbricked my Herm100 with method u mention above thanks a lot & great job keep it up
I also have this problem.
I d/l Hard-SPL-V7
and when i run RUUWrapper.exe
I get an error saying the application failed to initialize properly (0xc0000135)
What's going on?
How do i fix this?
this happened when i was trying to unlock the phone.
Thanks
need help
when i switch on my orange herm100 it shows On the bootloader screen is displayed:
HERM100
I PL-1.01
HERM100
SPL-1.40.01ipro
history : i buy unlocked orange phone
fewdays back i found no imei ,
yesterday i try to flash by micro sd but in gsm stage its gets hang no progress after extrom stage
IPL - OK
BOOTLOADER - OK
SPLASH1 - OK
SPLASH2 - OK
EXTROM - OK
GSM - (NO ACTION)
OS -
i tryed several time no action, i cant connect by mini usb.
PLEASE help me
tell me which it the right rom to chose? step by step procedure..
how to rectify imei?
thanks and regards
kirtibas
kirtibas, sorry it took so long to reply, 1st thing I'd do is upgrade to SPL 2.10 olipro. This is safer to use than others. then I'd suggest reflashing a stock rom to see if that works. After stock rom works then use a cooked rom as your heart desires... Cheers...
does anyone know of a company or repair service that will unbrick my hermes?
thanks
Whats wrong, maybe we can help...
Give us a brief rundown on whats wrong, and what you did to fix...
Well first of all,
the phone was bricked through unable to flash a rom
i didn't get a chance to check the SPL and IPL before the phone was bricked
the phone is only showing bootloader and the ok+power+soft reset doesn't work
ive tried the micro sd method and didn't work
i had just barely got the phone and was a noob at it so like every other person who doesn't take the time to read, didn't put the Hard SPL on the device.
i don't know what else to do now.
thanks for replying
Download the original SHIPPED rom.
Untick "allow usb connection" in activesync on your PC.
Reset into bootloader - hold power, OK button above flywheel and rset with stylus. This should bring you to thr tri-colour screen wher your IPL and SPL are shown. This is true bootloader, not a screwed up version. DO THIS...
Connect Hermes to pc.
Run RUU-Wrapper.exe of original rom.
This may or may not woirk, Good luck...
IF this works, go here - http://forum.xda-developers.com/showthread.php?t=296722
Download Hard SPL V7 & install it. Then you can use sd card method to flash roms, I find it safer...
Cheers...
ultramag69 said:
Download the original SHIPPED rom.
Untick "allow usb connection" in activesync on your PC.
Reset into bootloader - hold power, OK button above flywheel and rset with stylus. This should bring you to thr tri-colour screen wher your IPL and SPL are shown. This is true bootloader, not a screwed up version. DO THIS...
Connect Hermes to pc.
Run RUU-Wrapper.exe of original rom.
This may or may not woirk, Good luck...
IF this works, go here - http://forum.xda-developers.com/showthread.php?t=296722
Download Hard SPL V7 & install it. Then you can use sd card method to flash roms, I find it safer...
Cheers...
Click to expand...
Click to collapse
dude, thanks a lot!
last time my PPC was stuck at bootloading ( I guess my Hermes 100 can't support M2d due to lack of RAM ). Then I do the step as u mention, n it work!
Thank God. I'm feel relief now, knowing my PPC is revive.
ultramag69 said:
Download the original SHIPPED rom.
Untick "allow usb connection" in activesync on your PC.
Reset into bootloader - hold power, OK button above flywheel and rset with stylus. This should bring you to thr tri-colour screen wher your IPL and SPL are shown. This is true bootloader, not a screwed up version. DO THIS...
Connect Hermes to pc.
Run RUU-Wrapper.exe of original rom.
This may or may not woirk, Good luck...
IF this works, go here - http://forum.xda-developers.com/showthread.php?t=296722
Download Hard SPL V7 & install it. Then you can use sd card method to flash roms, I find it safer...
Cheers...
Click to expand...
Click to collapse
See the problem that i have with that is the fact that i don't know what my original rom was, all i know was that it was an htc windows mobile 5 rom, but i don't know what version..
could it help if i told you that it is a qtek 9600 (herm100)?
Owh, forgot to mention.
I already applied hardSPL. I guess thats why the process of recovering it quite simple. N I directly flash the ROM to WM6.1 v13.3 Cooked Rom. It works like a charm.
Bo0mcxh402 : sorry mate. I didn't know the original version of ur ROM. Maybe u can try to ask around. I'm sure there've lot of users out there also using the same phone as yours,
Try the HTC stock WM06 rom which you should be able to find somewhere on here... May work...
Cheers...
Bo0mcxh402 said:
See the problem that i have with that is the fact that i don't know what my original rom was, all i know was that it was an htc windows mobile 5 rom, but i don't know what version..
could it help if i told you that it is a qtek 9600 (herm100)?
Click to expand...
Click to collapse
It's irrelevant what your original ROM was/is. Follow these directions and use the T-Mobile ROM.
The T-Mobile ROM won't install. It will go thru a couple of steps (one of which is "Erasing" which is critical to get through) and then it will "Error" out. After the T-Mobile ROM "erases", your Hermes should be back to a state where you can flash any ROM you prefer.
Timtown said:
It's irrelevant what your original ROM was/is. Follow these directions and use the T-Mobile ROM.
The T-Mobile ROM won't install. It will go thru a couple of steps (one of which is "Erasing" which is critical to get through) and then it will "Error" out. After the T-Mobile ROM "erases", your Hermes should be back to a state where you can flash any ROM you prefer.
Click to expand...
Click to collapse
Well i Tried the method, but i can't even get the phone to sync even after i unticked the "Allowed USB connections," the phone is recognized as "HTC usb connection" but when i run the t-mobile rom, it says error 264, (USB Connection)
The reason I said to use the shipped rom is because Bo0mcxh402's device ISN'T supercid... If it was it could take ANY rom you want to throw at it BUT because its not you HAVE to have the STOCK CARRIER ROM it was shipped with (later update may work too as the cid should be recognised)...
Cheers...
Bo0mcxh402 said:
Well i Tried the method, but i can't even get the phone to sync even after i unticked the "Allowed USB connections," the phone is recognized as "HTC usb connection" but when i run the t-mobile rom, it says error 264, (USB Connection)
Click to expand...
Click to collapse
Did the T-Mobile ROM do *anything* or just immediately error out?
Timtown said:
Did the T-Mobile ROM do *anything* or just immediately error out?
Click to expand...
Click to collapse
I couldn't do anything because the t-mobile rom didn't recognize my hermes even though my computer did
That pesky CID again as stated so many times before. You need to find your stock carrier rom. The upgrade to WM06 will work as well as it has the same CID as the shipped rom.
ultramag69 said:
That pesky CID again as stated so many times before. You need to find your stock carrier rom. The upgrade to WM06 will work as well as it has the same CID as the shipped rom.
Click to expand...
Click to collapse
well i ended up trying that and nothing happened... the usb connection didn't work for the hermes, i know that there is nothing wrong with the usb connection because i used it on my t-mobile dash.
IVE GIVEN UP.. IS THERE A COMPANY FOR A REASONABLE PRICE THAT WILL UNBRICK THE PHONE?
On the PC - Untick "Allow usb connections" in activesync settings.
On Hermes - Hold OK button, power button and reset with stylus. This will bring you back to bootloader BUT it won't be the screwy bad flash bootloader.
Connect the Hermes to the PC via usb. Run the RUU_Wrapper.exe of the stock rom.
This should work, if it doesn't then there may be no help available. You don't want activesync trying to connect to the Hermes so its better to disable the usb connection settings, You might be able to get a successful flash this way without activesync screwing it up.
Can't say about any unbrick service. Don't think they could help, only thing they might do is replace the mainboard (if they can find) and that would be expensive.
Cheers...