Hi, I'm pretty new here and I was wondering if I could get some help.
I just got my HTC TyTN (Hermes) in the mail and it's awesome. The only problem I got, which is a big one, is that I can't connect it to my PC with ActiveSync. I've tried different versions of ActiveSync, 4.2 and 4.5. I've reinstalled it and rebooted several times, but no go.
When I connect my phone to the USB cable (tried 3 different USB ports btw) it takes a while and starts charging. But after about 20 secs, i get a message saying "USB Device not recognized".
The first time I installed it it worked fine, kinda... It got to the part where it was checking the settings on the phone or something. Then ActiveSync stopped working/froze, and I searched some on the net for that problem and found that my firewall might be the problem.
So I added all those programs to the allow list, and after that didn't work, I completely disabled my firewall. That didn't work either.
But as I said, now windows won't even detect it when I connect it.
So I was wondering if anyone has any idea on how to get it to work? I'd be very grateful for any help you can give me.
Thanks in advance.
Have you tried ticking the 'Enable Advanced Network Functionality" on Hermes while connected ? Settngs > USB to PC
It have always worked for me when Hermes was not recognized.
Also, make sure "Allow USB connection" is ticked on the ActiveSync main menu.
Yes, I've tried that. Both ticked and unticked, it makes no difference.
"Allow USB connection" is also ticked.
Thanks for the reply.
If it is ticked, then un-tick it while device is connected.
I had the same problems when I first connected the device.
Try this: Full deinstallation of ActiveSync, restart PC, (do not connect Hermes yet) install ActiveSync, restart Hermes and connect it only then.
Then ply with USB to PC - tick it (wait) then untick it...
Hey man, thanks for the help.
That tip with ticking/unticking while it connects somehow worked. It doesn't work all the time, but after some ticking and unticking it works.
I just can't close that Usb to PC window or it will disconnect from ActiveSync. Oh well, at least it works. A bit annoying but usefull workaround.
Thanks again, i owe you one
Related
Hi there - I'm new so please forgive me if I've asked a dumb question.
I had just got my XDA2i working quite nicely, syncing fine with my old computer, then I had to go and get a new laptop (brand new, everything else working fine)
I installed active-sync. It installed OK. When I plugged the XDA2i in it said "found new hardware" and made the bell sound. But the partnership wizzard didn't appear, and active sync says "not connected".
So thinking that something had gone wrong with the installation I uninstalled and reinstalled, with exactly the same result.
The ActiveSync window says "No partnerships, not connected". Most of the menu items are greyed out, including the "Mobile Device" option, which I think you need to use to change partnership settings. the big menu bar that says - Sync - Stop - Details - Explore - Options is all greyed out apart from Details.
When I check in my PC's Device Manager it says (PocketPC SmartPhone) device is working properly.
Any help would be very much appreciated.
if you go File, Connection Settings...
is "Allow USB connection with this desktop computer" ticked?
Hi Omniwolf,
Thanks for your interest -
Yes, allow USB connection with this desktop computer is ticked.
And the status, under that checkbox is "Connected". When I click OK from connection Settings it goes back to the ActiveSync window and says "No partnership, Not Connected"
I am very perplexed!
Cheers
Jon
guess i would check if the firewall is somehow blocking activesync
Active Sync Won't work with McAfee Firewall
Thanks for your help guys- I've got the answer, which is that McAfee Firewall (which came as a bonus with my Dell Laptop) is incompatible with ActiveSync. I just uninstalled it.
We live and learn!
Hi,
I have been suffering with a persistant Activesync connection problem. It usually connects and syncs fine the first time I boot my machine, but after around five minutes it almost always disconnects (though my Vario II continues to charge). Unplugging and replugging the USB cable does not work and the Activesync icon remains grey. Trying to start the connection manually either from the Vario II or from Activesync on the desktop also does not reconnect the device. In fact the only way to get it to connect again is to reboot my PC.
I'm using Activesync 4.2 downloaded from Microsoft this morning. I've tried deleting and recreating the partnerships, which does not help the issue. I've tried several USB cables which also do not resolve the issue, so I am now asking for your help.
If anyone has any insights into whaty might be happening I would appreciate your help...
Thanks,
Chris
I'm having the same problem, but in my case unplugging the cable from the device and plugging it again usually restarts the sync. Sometimes, however, I have to soft-reset to get it working again. Very annoying.
Hi Chris,
Ive had tons of issues with activesync on my works laptop..... I use a VPN and zonealarm... I used to have tno issues but since I got WM5 wich uses IP address's it always does the same thing as yours.. ive made sure the IP address is allowed in zone alarm.... my colleague also had this issue.. he managed to solve it by using a differnet USB port as his laptop has 3 one is on the side of the machine ... try using a different USB or disable zone alarm if you use it this could be causing the problem.
I sometimes get it to work if I have no VPN client running but as soon as I do use it the active sync stops.
Hope this may help you
James
I have exactly the same issue with my Vario II, never happened with my Vario and I have changed nothing other than my phone. Makes me think its summin to do with the harware possibly? Anyone else found a cure for this?
I Had the same problems, so I gave up on USB connection with active sync, I have 4 USB ports on my laptop and tried all, I now use bluetooth and works everytime.
There has always been problems with USB and actgive sync, so 4.2 was suppose to fix, but not for me.
I've got the same probelm on my Tytn. I've solve it to delete the Pocket Mechanic :shock: , I've done a S.R. and from now on the A.S. works correctly.
Ciao, Cesare
Had to use my old vario for a bit today, used activesync and it worked fine for the whole time I had it plugged in, got a new Vario II replacement today, got home and its exactly the same, would appear to be a mismatch between Vario II and activesync 4.2, can I connect by wifi?
Hello hmm the problem is if it uses direct or ip ,try go settings - connections - ( usb to pc ) and disable advance network funtctionality.
Hope that works
thanks
I had this problem too - I disabled advanced network capabilites in the "USB to PC" control panel under the Settings/Connections folder, and then Activsync stayed connected after that.
HTC TyTN 7/22/06 ROM
Just given that ago, Took me 5 attempts for the usb to pc connection settings screen to show up but then I realised it had to be plugged in to do it! Duh! What features do I loose by disabling ADVANCE NETWORK FUNCTIONALITY?
After the activesync working fine with my orange spv3100 for 4 weeks it suddenly refused to connect. I un-checked the "advanced functionality" box as suggested and it works again. Many thanks for the solution peeps.
I too would like to know what functions this deactivates.
Same problem, I've installed ActiveSync 4.5beta and now it stay connected, sometimes it disconnects but after restart of the phone it works again, one friend told me that the problem comes from the Activesync in the phone, so may be we have to look for the problem in the phone not in the PC
Activesync 4.2 problem
Hi all,
I too started having the same problems with Activesync 4.2 hanging my phone if left charging overnight. I decided to disable the advance network connection and that worked for a while. Now the phone wont sync AT ALL. It charges, but I can't do anything else. I reinstalled the Activesync 4.2, did a soft reset, off-on to the mobile, turn off-on my computer and still nothing. I will d/l Activesync 4.5 beta to see if that solves the problem, but it looks to be a problem with the Activesync in the mobile and not the one in the computer. I did the troubleshooting and it is detecting the USB connection but does not sync. I would really like to know if wireless sync can be achieved. Will post any fix if I find one. BTW my mobile is about a month and a half.
activesync always disconnect
fantastic_mr_q said:
Just given that ago, Took me 5 attempts for the usb to pc connection settings screen to show up but then I realised it had to be plugged in to do it! Duh! What features do I loose by disabling ADVANCE NETWORK FUNCTIONALITY?
Click to expand...
Click to collapse
hi,
where can i find ADVANCE NETWORK FUNCTIONALITY
pls help here im tired of this activesync problem
thank you
Sync problems with tytn
I've read through all the messages in this thread and wondered if someone could help me with some problems i've been having with syncing mine with a laptop. Often when I have the device plugged in when i boot up the laptop activesync won't start until i've disconnected the usb cable then reconnected it again-i never had this problem with the imate jam. My second problem arises when sometimes it says on the files section that there are un resolved items???? i then try to resolve the issue and a wizard comes up with add or remove buttons.afraid that i might remove something essential i tried the add button hoping this might resolve the issue-it didn't. i then gave up as nothing worked. after switching the laptop off and then syncing a day later there were no items to resolve so what exactly is happening. how can there be unresolved items one minute and nothing the next.also i hadn't done anything different on the tytn.if i select the add button on the window does it add a copy of the file highlighted and could this affect the operation of the device.Sorry if this seems a little confusing but i never had this problem with an xda exec or an imate jam.
please could someone help a non technical fifty something.
activesync always disconnect
fantastic_mr_q said:
Just given that ago, Took me 5 attempts for the usb to pc connection settings screen to show up but then I realised it had to be plugged in to do it! Duh! What features do I loose by disabling ADVANCE NETWORK FUNCTIONALITY?
Click to expand...
Click to collapse
hi,
where can i find ADVANCE NETWORK FUNCTIONALITY
I agree, where is this option?
I'm running version 4.2 and along the top bar all I'm seeing is:
File - View - Tools - Help
Nothing like "Settings" and/or "Connections" in sight. Under "File" there is the "Connection Settings" option, but nowhere does it mention "Advanced Networking Functionality".......
Can someone explain this please?!
The "Advanced Networking Functionality" is on your phone, not on desktop's activesync.
On WM5, go to Settings -> Connections -> USB to PC and you will find the "Enable Advanced network functionality" option.
pof said:
The "Advanced Networking Functionality" is on your phone, not on desktop's activesync.
On WM5, go to Settings -> Connections -> USB to PC and you will find the "Enable Advanced network functionality" option.
Click to expand...
Click to collapse
Every time I try that, I just get an error message saying: "Failed to disable RNDIS to use Serial".
Has anyone else seen this message? Happens regardless of whether the Vario II is connected by USB or not...
Thanks,
Chris
I'm still getting the RNDIS error, has anyone else come across this? Is there a solution?
Cheers,
Chris
Hi Friends and Gurus,
I'm stumped . I cannot get any connection to my PC via USB. I don't get the "du-duh" connect sound. The connection is not present in my network connections.
Here are the steps to reproduce:
Unlocked Cingular 8525, WM5 official update
ActiveSync 4.5 uninstalled and reinstalled on PC
Attach phone to computer via USB cable (in any of 3 USB PC ports)
Phone gets power via USB cable (light on Hermes turns amber), but..
Problem:
No connection sound (du-duh)
No connection visible in network connections
A bit more info:
In messing around, I could have set something incorrectly on the phone. But I'm afraid (and embarassed to admit) I don't know where to start.
I've searched this site and have not found the magic cure.
If you have any tips, suggestions, settings to try, etc., i'd really appreciate it.
Thanks,
Chris
as silly as this sounds... mine wont connect to activesync or mymobiler if I have WiFi enabled on the 8525.
Just pointing that out in case you hadnt tried it
Thanks densmore,
Mine used to work even with WiFi on (so for a while I was in better shape than you ) , but now, it doesn't matter either way (so now I'm much worse off than you ).
I'll keep hoping for other suggestions here, but appreciate your tip.
Chris
try this...
go to device manager and uninstall usb hub and then search for new devices and it will reinstall itself. reboot and try again.
I suppose you have 'enable advanced network functionality' unticked?
If not:
start/settings/connections/usb to pc/ untick
If you have, try ticking it, soft reset, try to connect again.
I suppose you have rebooted your pc/laptop?
deleted the partnership and reformed it?
tried another usb port?
also, this is a useful source of info:
http://www.pocketpcfaq.com/faqs/activesync/syncerrors.htm
If I think of more, I'll come back.
See http://forum.xda-developers.com/showthread.php?t=318425 for a complete review of MyMobiler
Just another thing to confirm. You have not used the likes of memmaid to remove notifications and accidentally removed repllog entries?
You can use the likes of sktools to confirm that the repllog entries to start Active Sync are present.
Mike
Hi,
after upgrading my unbranded HTC Tytn to more recent WM5 version through official ROM upgrade from HTC (italian version QTEK_405), the activesync connection only works if I connect via Bluetooth or IR.
The USB connection doesn't seem to work anymore.
Activesync seems to try to connect, but after a while I get the "cannot establish a connection..." message.
Checking the Network Connections on the PC, it looks like there is in/out traffic packets on the device, but nothing else happens.
Also tried on another PC and same behaviour.
Activesync version is 4.5 build 5096.
Any idea also how to test that USB connector is working properly, to narrow down the problems ?
Thanks in advance
Did you try disabling the "Enable Advanced Network Functionality" checkbox in START-SETTINGS-CONNECTIONS-USBtoPC?
Also if your are running WinXP or Vista... with your phone connected with the USB cable. Check in the Device Manger, for any "unknown devices". Select them and remove.
Now disconnect your phone from your computer. Then do a "Soft" reset on your phone. Now reconnect through the USB and does it recognize it as a ppc device?? now try to ActiveSync again!!
Stuart
dgaud007 said:
Did you try disabling the "Enable Advanced Network Functionality" checkbox in START-SETTINGS-CONNECTIONS-USBtoPC?
Click to expand...
Click to collapse
Yes, no success.
I can see in the Device manager that the network card is replaced by a USB device, but nothing happens on Activesync side.
scl_electronics said:
Also if your are running WinXP or Vista... with your phone connected with the USB cable. Check in the Device Manger, for any "unknown devices". Select them and remove.
Now disconnect your phone from your computer. Then do a "Soft" reset on your phone. Now reconnect through the USB and does it recognize it as a ppc device?? now try to ActiveSync again!!
Stuart
Click to expand...
Click to collapse
Tried that.No unknown devices.
I've uninstalled the newtork card corresponding to the Tytn, disconnected and soft reset the device.
It seems to reinstall it properly, but still same behaviour.
One thing that makes me wonder is why the device shows as Windows Mobile-based device #3.
Anything I can do to celanup this ? It looks like it's got some old device hanging.
What about ActiveSync on the ppc? Do you have the "Synchronize all PC's using this connection" checkbox checked? Does it point to "USB" below the checkbox? What do you have in that MENU-CONNECTIONS... screen on the PPC?
Damn it Ive been having one problem after another with my 8525 just when I think things are going good there is another set back.
My phone wont sync to my computer anymore. I have Schaps 4.20 installed and I installed the cube earlier today just to see what it was like because I was going to upgrade to shaps 4.3. Now its time to upgrade and when I connect my phone to my pc i get a message that says "usb device not recognized"
What the heck is going on?
I uninstalled the cube from my ppc did 2 soft resets, restarted my computer and it still wont recognize my pcc
Im getting a message that says "one of the devices attached to this computer has malfunctioned, and windows does not recognize it"
It goes on to say "Try reconnecting the device. If windows still does not recognize it, replace the device."
None of this sounds good. Im stressing out!
After two hard resets I finally got it to accept Shaps 4.3 rom. It still wouldnt do it after the 1st and 2nd hard reset but for some reason, the last time I connected it via usb, it worked.
THANK GOD! I dont know what happened and why it wouldnt connect but Im happy I fixed.
Activesync 4.5 Stuck saying "Synchronizing"
The post above saying:-
Did you try disabling the "Enable Advanced Network Functionality" checkbox in START-SETTINGS-CONNECTIONS-USBtoPC?
was the solution to a major headache I was having with Activesync 4.5 on a new HTC TYTN II connecting via USB. It would sit stuck with the sync indicator turning / swirling and a message saying synchronizing, but would not be doing any synchronisation!
I disabled the "Enable Advanced Network Functionality" in START-SETTINGS-CONNECTIONS-USBtoPC it it immediately began synchronising. Thought I would enable it again and it went back to just hanging there, definately needed to be disabled to rectify the problem.
Thanks.
ianb-uk said:
The post above saying:-
Did you try disabling the "Enable Advanced Network Functionality" checkbox in START-SETTINGS-CONNECTIONS-USBtoPC?
was the solution to a major headache I was having with Activesync 4.5 on a new HTC TYTN II connecting via USB. It would sit stuck with the sync indicator turning / swirling and a message saying synchronizing, but would not be doing any synchronisation!
I disabled the "Enable Advanced Network Functionality" in START-SETTINGS-CONNECTIONS-USBtoPC it it immediately began synchronising. Thought I would enable it again and it went back to just hanging there, definately needed to be disabled to rectify the problem.
Thanks.
Click to expand...
Click to collapse
I have to disable that on both my wizard and my trinity when syncing with either my XP computer with active sync 4.5 or my Vista computer which comes with WM Device Centre. The problem is since putting an otherwise rather excellent 6.1 rom on the trinity, nothing happens at all with that option disabled. With it enabled it connects but has the problem described above. On my wizard a message pops up when it establishes a connection, nothing happens on the trinity though. It was fine before with the original ROM. I am using [WWE][20-10-08]NiAx Trinity 6.1.70 BlueAngel - OS & SYS 20748 [ONLINE] any thoughts on what could be going wrong here?
I have been having this same problem for weeks. When I first startted using the Internet Sharing App on my kaiser, it worked great. But one day it just stopped. The status just always saud "Check Usb Cable Connection" even though it synced up fine with active sync. Well after weeks of lookinf for a solution, I found it!!!!!!
I am running windows XP pro SP2 and WM 6.1 HTC official. After you have active sync turned off and you connect the cable, make sure you are using USB and Media Net and hit connect and it still keeps saying "Check USB....".
With it still plugged in, on your PC RIGHT CLICK on my computer >> properties >> Hardware Tab >> Device Manager. Expand Network Adapters. You should see Windows Mobile-based Device with a red X on it. Double click it. The device usage box at the bottom was set to "Do not use this device (disable)". Change it to "Use this device (enable) and click ok.
And your status on your phone should change from "Check usb cable connection" to "Connected" and ALL SYSTEMS ARE GO!!!
I did not disable this option I do not know how it got disabled since this is on my pc at work, but it work as it did before.
same problem
I have the same problem, but the only thing I can think of is that it's because I am on a mac?? DO you think that could be the problem?
Thank you!
I've been chasing my tail with this for an hour. Should have checked here first!
You are the man
I have been plagued by this problem for weeks. I just moved, have no internet set up yet, and needed to get online tonight to look some things up. I thought I was doomed... until I found your solution.
Thank you and good job!
This has happened to me only a few times and I use IS all the time. I will try u'r solution next time it pops up...