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I upgraded to the new DCD Beta 2.0 and when I try to connect to the mobile internet I get an error stating it cannot connect for an unknown reason. It also states Error Code: 11 - PPP Connection Error.
I am on Verizon and dialing #777, this still happens when I manually enter my username (ph#@vzw3g.com) and vzw password. I've tried a hard reset, but still the same issue.
Any ideas or does it look like a call to Verizon?
Ok, So I called Verizon and talked to the for a long time. They think it's a bad phone and I should try and get a warranty replacement.
I'm pretty sure there has to be a setting in the rom that I can change from when I originally had the Sprint ROM on there.
Any ideas?
I have Verizon also. I pay as you go so I normally do not connect with the data connection. So I put in your settings and had no problem connecting or surfing the web. I am also running the new rom. Hope this helps.
I think my main problem is that I installed the Sprint 3.16 "unofficial" rom onto my phone. When I went back to the Verizon rom I had to manually load a PRL to get back on the Verizon towers. Now I need to figure out what else to change to get Data Back.
Data/MMS OTA download resolved
Good news I got it fixed. I had to call Verizon. It's a problem on their network, something to do with the way the account is provisioned. This is an issue that shows up for folks that don't have an unlimited data plan and are only setup for pay as you go. I wish I could give you more detail about what to say but as usual with tech support it depends on who you talk to. I would just keep calling back until I got to the right person.
Data Connection Resolved
I also had a similar problem on the VZW network. Tried many setting changes last weekend to no avail, I needed to get a new A-key so I downgraded to 1.6.10 because of the 3.27 radio issues. The Data connection still didn't work, so I called and got a new A-key, then once that was working, chased the Data connection with a different tech support group, they tried the usual resets and programming. Finally, the tech guy exhausted his list and pushed the problem to network support, an hour or so later the data connection was working again. Network support called later to check to see if my problem was resolved, which it was. He said they had to reset the local switch, something about a hung data session.
I've on Sprint, and I've been having problems getting my data working again with the new 3.16 ROM. I called tech support, and after verifying all the settings, they looked for outage reports.. and found a global Sprint vision provisioning issue currently logged. We'll see if things improve in a few hours..
2-3 Days ago the 3G on my HD2 stopped working. Since I've added a fair number of apps and mods I spent a couple days trying to fix the problem and finally did a factory reset. Still no 3G. I upgraded the newly released upgrade, no 3g. I called T-Mobile and a rep told me that this is a problem all across the US that started several days ago that effected only HD2 phones. Further she said that it was not all HD2s, just some of them. Specifically, she said, many HD2s stopped connecting to the internet and that my problem of no 3g is probably related to it.
I came to the forum to read about others having this issue, but I can't find a thread. Is anyone having the issue the T-Mobile rep described?
My HD2 has been having trouble connecting to the t-mo network after it has been on my wifi network overnight. I am prompted for credentials once outside the wifi. I've been able to get past this by using start menu/settings/connections/autodata config on the energy ROM i have running now.
I talked to two different reps about connection problems 5/26 and 5/27. Neither mentioned the outage you are talking about. The second rep told me I had to do a factory reset as my next trouble shooting step. Shortly after that I found the autodata config so I didn't do it.
Huh?
I don't encounter a single internet problem with my HD2 though mine has custom ROM installed.
Where are you located?
I wouldn't say there is a National outage at all
I am located in Little Rock, AR. However, the rep was very clear to me that people all over the US were encountering connection problems, that, it was specific to HD2, that it started 2-4 days ago and that did not affect all HD2s.
If you do not have any connection problems at all, then according the the Tmobile rep, your HD2 is not affected by the outage. As I said in my original post, my HD2 connected fine up to 3 or so days ago, when it abruptly stopped connecting. Honestly, I think the Tmobile rep did not know what she was talking about. The Tmobile rep is suppose to call me back today (5/29) to check if I was still having connection problems, so I am trying to validate whethter anyone else is having that same issue.
So, is there anyone who has these issues:
2-4 Days ago (May 25-27) your connection to edge and 3g abruptly stopped working.
Or, 2-4 days ago (May 25-27) your connection to 3g abruptly stopped working
There were not software changes that could have caused the issue.
Their may be short intermittent periods since the problem started where the connection to edge or 3d works (emphasis on the short and intermittent part).
Uprading to the newest ROM update from the Tmobile web site does not help.
Thanks,
John
I'm in Socal and have had not issues with data.
No problems here in Phoenix, AZ
No problems here in Salt Lake City - actually I've been having some decent speed today...
I'm in Utah and I had problems with the data connection on the 25th. It wouldn't turn on. I went through a long process with the tmobile rep, but when he told me I needed to factory reset my phone, I decided to wait until I had more time. The next day it was working again. Since then, my data has shut off several times, but I a able to turn it back on through the settings.
I haven't changed anything on my phone other then to add a couple of programs. No changes or additions within a few days of when the problem started.
I'm in NorCal with a 100% factory stock HD2 (with the newest updates.. or whatever).. my 3G is working fine (spotty as usual).
I am in Salt Lake City as well, and I always have problems connecting to the internet. What is really strange is when I woke up this morning, I was having troubles logging into windows mobile facebook. Half of my contacts had lost their pictures that are linked to the facebook account. Could this be the same thing?
Edit, I was connecting to the internet through my wifi at home. I turned it off and turned on the data connection and got 3G just fine. But it was weird because I was signed out of facebook and windows marketplace. I had to log back into those. I don't know what else might be affected. I also have 3G connection problems mainly at work. I went to a baseball game last night and couldn't connect to 3G while sitting on the grass behind the outfield. The whole baseball field is sits down in a little valley.
markerichanson said:
My HD2 has been having trouble connecting to the t-mo network after it has been on my wifi network overnight. I am prompted for credentials once outside the wifi. I've been able to get past this by using start menu/settings/connections/autodata config on the energy ROM i have running now.
I talked to two different reps about connection problems 5/26 and 5/27. Neither mentioned the outage you are talking about. The second rep told me I had to do a factory reset as my next trouble shooting step. Shortly after that I found the autodata config so I didn't do it.
Click to expand...
Click to collapse
Where did you find the autodata config?
jwperez1 said:
I am located in Little Rock, AR. However, the rep was very clear to me that people all over the US were encountering connection problems, that, it was specific to HD2, that it started 2-4 days ago and that did not affect all HD2s.
If you do not have any connection problems at all, then according the the Tmobile rep, your HD2 is not affected by the outage. As I said in my original post, my HD2 connected fine up to 3 or so days ago, when it abruptly stopped connecting. Honestly, I think the Tmobile rep did not know what she was talking about. The Tmobile rep is suppose to call me back today (5/29) to check if I was still having connection problems, so I am trying to validate whethter anyone else is having that same issue.
So, is there anyone who has these issues:
2-4 Days ago (May 25-27) your connection to edge and 3g abruptly stopped working.
Or, 2-4 days ago (May 25-27) your connection to 3g abruptly stopped working
There were not software changes that could have caused the issue.
Their may be short intermittent periods since the problem started where the connection to edge or 3d works (emphasis on the short and intermittent part).
Uprading to the newest ROM update from the Tmobile web site does not help.
Thanks,
John
Click to expand...
Click to collapse
Try going into Settings and wireless control. Click on the Data Connection on the let to set it up....
Then just ok through all of the prompts and see if that brings it back. Happened to me more than once. That Rep has no clue. How could it only effect certain HD2's? Or any specific phone? It's just a glitch. You are using the 2.10 ROM right?
Yes, thankfully I'm not the only with the same problem, another coworker of mine has the same issue as well. I reside on Miami Beach, FL and for the last two days my phone has been unable to connect to the internet at all. My icon constantly stays on 3g and never switches to H. All my apps display the error message that they were unable to connect to the internet.
At first I thought it was my radio malfunctioning, but my coworker spoke to a TMOUS rep and he told him to update his phone to the latest version, but he is still unable to connect. I decided to update mine to the latest touch-extreme version and still nothing. My phone still brinks maybe for a second or two to H but then it comes back down to 3g.
crisisinthecity said:
Try going into Settings and wireless control. Click on the Data Connection on the let to set it up....
Then just ok through all of the prompts and see if that brings it back. Happened to me more than once. That Rep has no clue. How could it only effect certain HD2's? Or any specific phone? It's just a glitch. You are using the 2.10 ROM right?
Click to expand...
Click to collapse
Yes I have already tried that. Yes I'm using the 2.10.50.26 ROM version.
jwperez1 said:
Yes I have already tried that. Yes I'm using the 2.10.50.26 ROM version.
Click to expand...
Click to collapse
I meant I'm using the 2.10.50.26 radio version
Intermittent Data Outage on HD2
I and another friend are also experiencing the same issue here in Michigan constant up and down data connection on the HD2 I'm at the current ROM version that was released on their website actually the unit already had this version installed my unit is on only a week old during the second day of usage I contacted Tmobile a few times because of the data connection issue I finally got a rep who has an HD2 and was told it was affecting only the HD2 and some Android units I'm hoping it's not a bad chipset the only fix seems to power off then back on at some point I get my data connect back this issue does not affect my HTC PRO 2 another issue is the custom app Tmobile placed on the unit when calling 611 it pops up and displays info about your account etc.. the only problem is that it shuts down your speakerphone feature to fix this you have to soft reset the unit the Rep was aware of this issue also It seems the recent firmware upgrade does not address many issue yet. Seem like Tmobile is being to quiet with these problems. I have a few days left under the buyer’s remorse to return.
im in philadelphia pa this is the testing grounds for the hspa system and my hd2 devices jusmps between hspa and 3g depending on my enviroment havnt had any issuses with 3g but also i live a few blocks away from a tower ...
Tampa, FL - Me Too!
Problems with signal drops constantly on 2 brand new HD2's bought 1 week ago. Latest T-mobile rom and radio. I have not tried other roms/radio's yet, but will. It is very upsetting. I've tried a couple of setting configs found on some posts, but to no avail. Will be flashing roms & radios this week and see how things go from there.
New to T-mobile in my area so dunno if just coverage issue or HD2/T-mobile network connection issues. However, I live smack in downtown area where coverage is usually strong for any carrier and still have signal drops and fluctiations. Had no problems connecting to 3G in same areas with at&t. Also consistent drops around town as well on both my HD2's.
What radio are you all of you that are having good results using?
Maybe we should take a poll of what radio # people are having the most luck with?
I have had no issues here in Colorado Springs. I am still on stock firmware (2.13).
I turned off all connections before walking into a building on my college campus today since I know I receive no service there. When I walked out I tried turning on my connections and now am getting ZERO SERVICE. When I try to connect it says: "The answering modem has disconnected. To check your connection settings and change them if needed, tap Settings."
I've tried resetting but it keeps giving me the same message. I performed several soft resets and even removed the battery a couple of times. The phone works fine, I am just not receiving any connection service.
Does anybody have an ideas on how to fix this?
Thanks!
slbha159 said:
I turned off all connections before walking into a building on my college campus today since I know I receive no service there. When I walked out I tried turning on my connections and now am getting ZERO SERVICE. When I try to connect it says: "The answering modem has disconnected. To check your connection settings and change them if needed, tap Settings."
I've tried resetting but it keeps giving me the same message. I performed several soft resets and even removed the battery a couple of times. The phone works fine, I am just not receiving any connection service.
Does anybody have an ideas on how to fix this?
Thanks!
Click to expand...
Click to collapse
What about bettery? I met same problem once, since my battery is low. After recharging battery, everything back to normal.
still not working
no, i removed the battery several times as well. Its not the phone apparently. I took it to two T-Mo stores and both couldn't figure out what was wrong with it. They gave me new sim cards, and it still would not connect. Tried sim cards in different phones and it wouldnt connect on those phones either. So now i have to wait because it can take up to 2 hours for a new sim card to work :/
First, what ROM are you running? Second, have you tried a hard reset?
If all else fails, then warranty exchange it.
~Jasecloud4.
Havent done a hard reset yet since they told me it could take up to 2 hours for the network to pick up my new sim card. And I am running ROM Version 2.13.531.1
Since your sim wouldn't work in the other phones, it's either the sim or some issue with account-level settings.
Thats what I'm thinking. I just did a hard reset and took my phone back to default settings hoping that it would fix the issue, but it didn't help at all. I'm going to go back to T-Mobile this afternoon and try to see what is up with my sim card. Being phoneless for 2 days is horrible
slbha159 said:
Thats what I'm thinking. I just did a hard reset and took my phone back to default settings hoping that it would fix the issue, but it didn't help at all. I'm going to go back to T-Mobile this afternoon and try to see what is up with my sim card. Being phoneless for 2 days is horrible
Click to expand...
Click to collapse
Try this before you return it because mine has done this a few times. I never tried hard resetting it to fix it.
Go into start setting wireless controls. then click on the left side of the data connection box, not on the switch. That will bring up the connections screen. click Manage existing connections then it will show Tmobile data. click edit, then just ok or next through all of the screens. on the last screen it will be blank for username and password or whatever, but that's ok. just click ok or next.
Now try to enable your data connection..
I know this sounds dumb, but humor me because it works for me every time.
Tried doing that, but now when I try to connect it states: "Cannot Connect: The answering modem has disconnected."
slbha159 said:
Tried doing that, but now when I try to connect it states: "Cannot Connect: The answering modem has disconnected."
Click to expand...
Click to collapse
The fact that it changed something makes me think that Tmobile needs to go in and update the information...
The message you are getting now is exactly what I get. Try to do it one more time for kicks and see if it connects. If not, take it into Tmobile and see if they know the credentials needed to set that up manually.
Yeah, T-Mobile couldn't figure out what the issue was with my account/simcards/phone. So they are going to ship me a brand new HD2
So I'm traveling in Europe and have been using a mifi 2352 with a rented sim on my trip. Had no problems connecting my g2 via wifi and making calls back to the states but for some reason it has stopped working and I can't figure out what a solution is. I'm running cyanogen's 7.0 RC2
The tmobile wifi app is stuck "enabling" wifi calling and I've gotten errors like W009.2 "Unable to connect failed location update" and W005.5 "tmobile network error retry."
I didn't change any settings or my setup so not sure what caused this. Any help? I've seen this problem referenced on other forums but have not seen anyone with a definitive solution.
BBOOZE said:
So I'm traveling in Europe and have been using a mifi 2352 with a rented sim on my trip. Had no problems connecting my g2 via wifi and making calls back to the states but for some reason it has stopped working and I can't figure out what a solution is. I'm running cyanogen's 7.0 RC2
The tmobile wifi app is stuck "enabling" wifi calling and I've gotten errors like W009.2 "Unable to connect failed location update" and W005.5 "tmobile network error retry."
I didn't change any settings or my setup so not sure what caused this. Any help? I've seen this problem referenced on other forums but have not seen anyone with a definitive solution.
Click to expand...
Click to collapse
+1 any solutions?? Used to work normally and now its doing the same thing as the user above. Any help?
did either of you all happen to change the stock LCD density away from 240?
wifi calling requires the stock screen density in order to get the initial turn-on screen with the little ON-OFF switch thingie
Did you recently upgrade to a new rom? Maybe going back will fix any problems. If you haven't, maybe installing a new rom that includes wifi calling wll fix any errors. You could always make a backup.
fix loacation
I had this problem (at my home in Minneapolis) after visiting Oaxaca Mexico. The gps on Google maps still sensed I was in Mexico. I opened up Maps and then my location was reset. I also rebooted. Problem solved. Also, try fixing permissions.
I connect fine and can surf the net and connect to the market, connect and send and recieve e-mails.
BUT when I go to try and look for software update I get this message "Network coverage is currently poor. Please move to a location with better coverage to continue." Also when I try to see my apps in the market I get this message "A network error has occured. Retry, or cancel and return to previous screen."
I am sitting like 2 feet from the router with a perfect signal.
Any thoughts?
Non rooted on 3.2
+1
my friend just bought an iconia and is experiencing this issue as well. and asking me what the problem is???
Billyvnilly said:
+1
my friend just bought an iconia and is experiencing this issue as well. and asking me what the problem is???
Click to expand...
Click to collapse
I did a complete factory reset and everything is back to normal.....well after I set the tablet back to my custom settings.
I have the same issue :-(
google pushed this update to too many people all at once, problem is not with the tablets but at the server end, just wait
it's normal, simply check for update during late night should get yours update fine. acer's server is overwhelmed with everybody tried to get into acer..
same problem here, only happens when trying for update every thing else accessing wifi ok, been happening now for 3 days, s/w and hardware reset with no results, anybody have an answer yet.