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Hi,
Cingular will not insure this. Anybody can recommend a 3rd party insurance to cover this phone. Any experience in dealing with them as far as fast claims and other info is most welcome.
Thank you.
Damn it doesn't? Cingular 8125 did, I remember mine got damage and they sent me a replacement for it.
ZzFDKzZ said:
Damn it doesn't? Cingular 8125 did, I remember mine got damage and they sent me a replacement for it.
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You're good for one year as far as Cingular warranty is concerned.
The only reason I'm get from phones from a carrier.
I've had three replacement HP6515 and one replacement 8125.
PDA phones just have problems, screen alignment, buttons not working, freezing, stuck headphone tips e.g.
Cingular told me the same thing. I believe this is new. They used to insure smartphones, but now they are not. I better be careful with my full priced 8525!!
cingular has never carried insurance on their smartphone, i remember not being able to get one for my moto mpx220. There is a 1 year warranty period but that only covers defects... HOWEVER there is a website that i know of and they are trustworthy that will sell sperate insurance on mobile devices, phones/laptops, etc..
http://safeware.com/
shogunmark said:
cingular has never carried insurance on their smartphone, i remember not being able to get one for my moto mpx220. There is a 1 year warranty period but that only covers defects... HOWEVER there is a website that i know of and they are trustworthy that will sell sperate insurance on mobile devices, phones/laptops, etc..
http://safeware.com/
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Really? It must of been Sprint and Verizon only then. I know that for sure. They charge ~$6 per month for insurance. I guess Cingular never did that. I have recently switched back.
brmcguire said:
Really? It must of been Sprint and Verizon only then. I know that for sure. They charge ~$6 per month for insurance. I guess Cingular never did that. I have recently switched back.
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i have been with cingular since 2000 (swbell wireless back then) and they have never offered insurance for high end phones.. which i think is lame.. they only offer insurance on your low end phones and its like $4 a month. why in the hell would i want insurance on a $100 phone then pay $50 for a deductable.. doesnt make sense. your only options is a 3rd party, i know some homeowners insurance will cover it, but then you are talking an even higher deductable..
i havent personally used safeware.com but read some really good reviews on them somewhere. And i do plan on using them one of these days..
I had my 8125 insured with Safeware. I just got my check now for it, about 1.5 months after the claim was made. I had insured it for $500, and I got the full $500. They were pokey, and I had to call them constantly to get updates, but they did do what they said they would. So I'll keep my insurance with them..
Pick up my 8525 tomorrow.. I dunno why, but it's like trying to find a needle in a haystack when it comes to the 8525 in the detroit area..
sk0t said:
I had my 8125 insured with Safeware. I just got my check now for it, about 1.5 months after the claim was made. I had insured it for $500, and I got the full $500. They were pokey, and I had to call them constantly to get updates, but they did do what they said they would. So I'll keep my insurance with them..
Pick up my 8525 tomorrow.. I dunno why, but it's like trying to find a needle in a haystack when it comes to the 8525 in the detroit area..
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bout time you come join us over here Skot.. and from what i understand most retail outlets are hard to come by the 8525, i ordered mine online, was the easiest for me
Yeah, I've been without my PDA phone for far too long. Can any of you guys imagine getting stuck with using a bloody Motorola C139 for a month and a half? For a temporary use for phone, it's great, but long term use, no thanks..
I'm not surprised that the retails stores are having a hard time getting them. What I'm wondering is if it's a supply not meeting the demand problem, or online resalers just happened to be first in line in getting them.. I guess I was lucky.. The third store I called had one, and it was their last one. My buddy who bought one spent a Saturday calling like 10 different stores or something, no luck. Then he ended up calling a shop just south of where I live and managed to get one.. He loves it..
So, now, I can't wait to get it. I'm ready to start hacking it to bits the best I can.. And maybe this one I won't drop and break.
yeah
HTC the company gives u a 1 year warrenty on products as long as it is not "ur fault" PDA fones have alot of problems, most can be fixed with help from these forums alot can't be. I've had my 8125 7 months now and i just needed it to get replaced. I had these problems:
Screen alignment : (fixed by a patch of loosening screws on the back of the screen)
Stylus not staying in: (placing a towel ontop of the unit and putting alot of weight but not enuf to break the unit on it for overnight)
Unreponsive keys on the keyboard: ( i just got used to dealing wit em )
Touch screen gives out: (time for replacement)
Called up the number supplied by a cingular representative and they ensured me of HTC's warrently sent me a replacement fone and everything with no questions asked accept about my account and the IMEI number and some confirmation things you need to do on the fone. The only thing I didnt like about the replacement fone is that it didnt come with a battery or new battery case cover.
xSoNiCcRaCkErSx said:
HTC the company gives u a 1 year warrenty on products as long as it is not "ur fault" PDA fones have alot of problems, most can be fixed with help from these forums alot can't be. I've had my 8125 7 months now and i just needed it to get replaced. I had these problems:
Screen alignment : (fixed by a patch of loosening screws on the back of the screen)
Stylus not staying in: (placing a towel ontop of the unit and putting alot of weight but not enuf to break the unit on it for overnight)
Unreponsive keys on the keyboard: ( i just got used to dealing wit em )
Touch screen gives out: (time for replacement)
Called up the number supplied by a cingular representative and they ensured me of HTC's warrently sent me a replacement fone and everything with no questions asked accept about my account and the IMEI number and some confirmation things you need to do on the fone. The only thing I didnt like about the replacement fone is that it didnt come with a battery or new battery case cover.
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that sounds like cingular's warranty by mail (HTC wouldnt have asked about your account, maybe only proof of purchase). Yes the 1yr warranty is great if its not your fault.. but what do you do if it is your fault? That is what we are covering on this thread. Most cell providers offer some kind of insurance on the cheaper "dumb" phones but not the expensive smart phones (this still dont make sense to me). So in order to insure your device you need to seek a 3rd party such as safeware. They will also fix your phone or send you a check in the event your phone is damaged past the 1 year manufacturer warranty..
**edit**
Im not plugging safeware.. they are just the only 3rd party i know that provides insurance on this level for mobile devices
yes
shogunmark said:
that sounds like cingular's warranty by mail (HTC wouldnt have asked about your account, maybe only proof of purchase). Yes the 1yr warranty is great if its not your fault.. but what do you do if it is your fault? That is what we are covering on this thread. Most cell providers offer some kind of insurance on the cheaper "dumb" phones but not the expensive smart phones (this still dont make sense to me). So in order to insure your device you need to seek a 3rd party such as safeware. They will also fix your phone or send you a check in the event your phone is damaged past the 1 year manufacturer warranty..
**edit**
Im not plugging safeware.. they are just the only 3rd party i know that provides insurance on this level for mobile devices
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yes shogun your right, cingular pointed me to www.safeware.com
they have insurance there for the PDA fones but its quite expensive and i frankly think it isnt worth it at all.
im not sure how much it is now but it was like $25 deposit and if your fone is stolen you gatta pay some outrageous fee of like 250-350 dollars depending on the device instead of the norm 50 bucks.
i dunno how much it is now i havent bothered looking. heres a website tho since i kno thats what u lookin for. hope it helps.
I'll tell you what then, tell me where you live, I'll steal your phone, and you tell me if it was worth it or not, especially if you don't have the funds available to replace it right away.
Sorry, but for some poeple, it's worth it. I paid $60 a year for my 8125. Not even six months after taking out the policy, I broke my 8125 beyond repair. They gave me a check for $500 (as that's what I was insured up to when I crated the policy). Okay, sure, it took a little while, but considering I only spend $60 to replace it, it was worth it.
Eventually, when I become rich and can afford to drop $500 to replace my phone without thinking twice, it won't be a problem (hell, even if I were rich, $500 phone, $60 per year, it gets destroyed, I ultimately only end up paying $60 to replace it).. Until then, I like having that kind of protection that Cingular doesn't offer.
One of the claims to fame for Safeware is that there's no deductible, and that they cover your device.
I was thinking that someone had mentioned another site besides safeware.com in this thread, but now i don't see it. Was I seeing things or did someone edit their post?
I too had my 8125 insured with safeware and switched mid-year to my 8525 when I upgraded, but if you go to the safeware.com site now you won't find a selection for a PDA device like they used to have. I wonder if they are no longer offering new policies on equipment like ours? I thought the cost was reasonable for the coverage provided (about $60-70) for a year, but it would be a shame if they aren't offering insurance products any longer on PDA devices.
safeware
I got safeware. $500 insurance with no deductible for $60 / yr.
better than my homeowners could do. better than lockline (cingular) because no deductible. covers memory card too.
good luck.
Don't know if this has been posted before (did a search for battery replacement didn't find any article abt it), just surfing the net trying to find battery for my Tilt and found those information about the Wing, thought to share with all Wing users.
http://www.wmexperts.com/articles/tmobile_replacing_overheatable.html
http://www.phonenews.com/t-mobile-a...faulty-dynapack-t-mobile-wing-batteries-3126/
Cheers
thanks for the info its time to get me a new battery
Funny thing is, just a couple weeks ago out of no where and not prompted by me at all, Tmobile sent me a new battery for my Wing. It has a small bend in the corner but it seems usable. I don't see myself using it for quite some time as my battery now is perfect but i guess I have a backup whenever I need it!
i didn't receive a battery maybe mine isn't a dynapack, too lazy to get up and look.
even though this isn't rom related it is very important information. I would like to know what date and how to tell if your pack is a dynapack though.
mcdavey said:
even though this isn't rom related it is very important information. I would like to know what date and how to tell if your pack is a dynapack though.
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If you just open your case it says at the top of the battery. So, how do you go about getting a replacement battery? Call Tmobile and complain about my battery overheating?
Here is my battery and I still haven't received a replacement. My phone has never even been left in the heat or anything. It expanded to more than double its original size and broke the back cover to where I had to purchase a new cover. Should I be able to contact them about a new one cuz I've heard of ppl trying that and T-Mobile plays dumb about it.
EDIT: I also only use the supplied charger and usb cable.
mcdavey said:
even though this isn't rom related it is very important information. I would like to know what date and how to tell if your pack is a dynapack though.
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If you just open your case it says at the top of the battery.
armyboi4id said:
Here is my battery and I still haven't received a replacement. My phone has never even been left in the heat or anything. It expanded to more than double its original size and broke the back cover to where I had to purchase a new cover. Should I be able to contact them about a new one cuz I've heard of ppl trying that and T-Mobile plays dumb about it.
EDIT: I also only use the supplied charger and usb cable.
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That looks awful and it's dangerous to use battery in that state... Call Tmobile tech support and ask I guess...
armyboi4id said:
Here is my battery and I still haven't received a replacement. My phone has never even been left in the heat or anything. It expanded to more than double its original size and broke the back cover to where I had to purchase a new cover. Should I be able to contact them about a new one cuz I've heard of ppl trying that and T-Mobile plays dumb about it.
EDIT: I also only use the supplied charger and usb cable.
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I called tmobile last night, and said my battery was overheating, and that I saw online there was a recall on the dynapack batteries. After being transferred to about 6 different people, I was finally transferred to HTC's support number. Unfortunately, it was closed, so I plan on calling today and seeing what they say. From what I understand, they know about this issue, so they should just end out a new one. I'll report back after I call.
dougstoner said:
I called tmobile last night, and said my battery was overheating, and that I saw online there was a recall on the dynapack batteries. After being transferred to about 6 different people, I was finally transferred to HTC's support number. Unfortunately, it was closed, so I plan on calling today and seeing what they say. From what I understand, they know about this issue, so they should just end out a new one. I'll report back after I call.
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Good deal man hopefully they actually have customer service unlike t mobile. I dont use that battery anymore once it expanded and broke the back cover and the actual phone where it holds the back cover. So I had to use the warranty and im on my second one now. After taking it out it kept expanding more and more and is now about 3/4 of an inch thick. The cell inside is like a huge bubble!
armyboi4id said:
Good deal man hopefully they actually have customer service unlike t mobile. I dont use that battery anymore once it expanded and broke the back cover and the actual phone where it holds the back cover. So I had to use the warranty and im on my second one now. After taking it out it kept expanding more and more and is now about 3/4 of an inch thick. The cell inside is like a huge bubble!
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Well, just got off the phone with tmobile, and they sent me to HTC's support. They checked the serial number and it was outside the warranty so they said they couldn't do anything for me. They suggested to purchase a new battery. I'm at work, so I really didn't have time to get into it with them, and I would think if I spoke with a supervisor and told them they didn't want a lawsuit, they should replace it. Either way, no luck so far, but I might call back later after work.
dougstoner said:
Well, just got off the phone with tmobile, and they sent me to HTC's support. They checked the serial number and it was outside the warranty so they said they couldn't do anything for me. They suggested to purchase a new battery. I'm at work, so I really didn't have time to get into it with them, and I would think if I spoke with a supervisor and told them they didn't want a lawsuit, they should replace it. Either way, no luck so far, but I might call back later after work.
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I dont see what warranty has to do with it if it was RECALLED!!!
armyboi4id said:
I dont see what warranty has to do with it if it was RECALLED!!!
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Yeah I don't get it either....I guess I'm going to have to call and speak with a manager and let em have it. It's just a hassle though.
Dude i've never called T-Mobile without it being a hassle. Of course I never WANTED to stay on the phone for an hour, but I think i've been on the phone AT LEAST 40 minutes the 3-4 times i've had to call them. You would think they get paid to transfer. It's all they do, lol. I read somewhere on here (and other places) that you could get the wing for like $100 with a "Windows Mobile" promotional code. I called and spoke to a customer service rep. about it and she said the code was accepted. It worked. I said what plan I wanted and that I wanted unlimited text/data. She made it happen and I got my phone a few days later. I waited a few days and then called back to make sure I got the deal I said I was going to get. Basically every person I spoke to said they are "sorry" that it happened and whatever else. So instead of me paying between $150-200 to get the phone + activate it, I had to pay like $400-450 regular price. A big difference, especially when you're trying to save for a down payment on a new car. So I had to send it back and cancel the service. And I was forced to pay like a $50-55 bill when I wanted to re-open my account this time around a month or so ago. And I only used the phone for like 2 days at that time too! It was a big hassle.
itslinx said:
Dude i've never called T-Mobile without it being a hassle. Of course I never WANTED to stay on the phone for an hour, but I think i've been on the phone AT LEAST 40 minutes the 3-4 times i've had to call them. You would think they get paid to transfer. It's all they do, lol. I read somewhere on here (and other places) that you could get the wing for like $100 with a "Windows Mobile" promotional code. I called and spoke to a customer service rep. about it and she said the code was accepted. It worked. I said what plan I wanted and that I wanted unlimited text/data. She made it happen and I got my phone a few days later. I waited a few days and then called back to make sure I got the deal I said I was going to get. Basically every person I spoke to said they are "sorry" that it happened and whatever else. So instead of me paying between $150-200 to get the phone + activate it, I had to pay like $400-450 regular price. A big difference, especially when you're trying to save for a down payment on a new car. So I had to send it back and cancel the service. And I was forced to pay like a $50-55 bill when I wanted to re-open my account this time around a month or so ago. And I only used the phone for like 2 days at that time too! It was a big hassle.
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WOW thats garbage man, yeah T-Mobile sucks anyway... No 3G, horrible coverage area, hell I really miss my Verizon!!!
well at least it's cheap.....
are they still doing this? I have a dynapack, purchased in aug 2007.
wrong number mabey?
itslinx said:
Dude i've never called T-Mobile without it being a hassle. Of course I never WANTED to stay on the phone for an hour, but I think i've been on the phone AT LEAST 40 minutes the 3-4 times i've had to call them. You would think they get paid to transfer. It's all they do, lol. I read somewhere on here (and other places) that you could get the wing for like $100 with a "Windows Mobile" promotional code. I called and spoke to a customer service rep. about it and she said the code was accepted. It worked. I said what plan I wanted and that I wanted unlimited text/data. She made it happen and I got my phone a few days later. I waited a few days and then called back to make sure I got the deal I said I was going to get. Basically every person I spoke to said they are "sorry" that it happened and whatever else. So instead of me paying between $150-200 to get the phone + activate it, I had to pay like $400-450 regular price. A big difference, especially when you're trying to save for a down payment on a new car. So I had to send it back and cancel the service. And I was forced to pay like a $50-55 bill when I wanted to re-open my account this time around a month or so ago. And I only used the phone for like 2 days at that time too! It was a big hassle.
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Dude, that sucks. I used the windows mobile promo and I got the wing for 50 dollars, with a 1 year contract and a free blue-tooth.
Mabey it did not work for you because you called a custormer rep and not the promotion hotline. I forgot the number but the first time I called I got some B**** who was telling me this 90 day crap. Then I kept on calling till I got this cool guy who told me what i needed to do. A few days later my wing arrived! ps i brought the code on ebay for $5.
fzzyrn said:
well at least it's cheap.....
are they still doing this? I have a dynapack, purchased in aug 2007.
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I havent really seen where they are cheap. When I had verizon with the unlimited (fast)internet it costed less than my t mobile with no internet. Its a family plan w/ 2 lines. I dunno.... as soon as my contract is up I'm a goner, hell by then i'll be deployed anyway so its cool....
fzzyrn said:
well at least it's cheap.....
are they still doing this? I have a dynapack, purchased in aug 2007.
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Yeah, they are still doing it. I would call immediately. Eventually, they will transfer you to HTC's service. THey have a way of checking the purchase date from the serial number on your phone. BTW, you will have to call from another phone....but I would do it now before it's out of warranty.
I am an AT&T customer that uses-- used a rooted G1 from eBay. I called HTC, and they told me the manufacturer warranties on the G1 ended last month.
How likely is it that I could convince someone at the local T-mobile store to help me with a replacement?
I'm assuming not at all likely, but I've read stranger things here on xda. I'm imagining they have the phone's IMEI tied to some grand customer database to show that I'm just some bum with a G1. I do have a friend with T-mobile (and a G1), but if it is tied to the IMEI, they wouldn't just take my phone from her if I paid her?
I'm really not looking forward to buying a whole new phone, but I have accepted that this is probably my only option, so please don't flame too thoroughly.
(I did several searches, but almost none were relevant to AT&T/eBay return combo. Unless I just suck at searching.)
You are right, you have 0 chance of T-Mobile swapping or doing anything at all.
how did it break?
TMobile won't support you unless you bought the phone from them.
I called HTC last week to check on my G1 warranty since TMobile wouldn't support me. I was told (by HTC) that warranty is 15 months. Mine expires next month. Did you give them your S/N to check your warranty?
Though, if it was rooted then your warranty is void. Unless you want to pay for them to fix it for you, don't send it in. I don't know how they know if you rooted or modified anything, but if they find out you will be charged a minimum (triage) fee even if you decide you don't want to pay for actual repairs.
I sent them one that was previously rooted and obviously had been torn apart- no moisture sticker even. Told them I got it that way on Craigslist. Didnt cost me a dime besides shipping (Priority Mail $5) and time. HTC direct rules IMO.
The Triage fee is for them to diagnose it, and is only charged if you are out of warranty, or if it is your fault. The fee also includes return shipping.
I spoke to a rep, and when I gave her the S/N she said it expired on 12.25.9. I'm not sure where she was getting the date considering I bought the phone in May, but it definitely wasn't 15 months. I can't imagine the phone was already 6 months old when I bought it unless it was just sitting in a warehouse somewhere.
I had another idea though. Possibly stupid, but possibly genius, too?
What if I went to T-mo, and bought a phone without a plan. Then switched the motherboards and got a replacement for the broken one. Then I could returned the new one? Is this mad?
Not only is it mad, it would be really obvious what you did since all those void stickers would be removed in the process, as well when found out there would be hell to pay on your end for trying to fraudulantly switch devices like that. As well, the mother board has the serial # on it both physically and electronically, and this can't be changed.
Ah. I guess the good old G1 is going into a drawer somewhere until one day (hopefully) it can be un-bricked.
Since I have to buy a new phone anyway now, would anyone care to throw in their two cents for the Cliq or the X1a as a replacement Android phone under 300 without contract?
You could also get a used G1 off eBay in great condition for about $200. I got mine in perfect like new condition for $200 back in Septemeber, when I was looking they were going typically for about $225-$250 in that condition, but I waited for the best deal(took about a week of watching to get the deal I did). I would assume with the Nexus One coming out and being post X-Mas season, prices are down a bit, but will likely go back up a little come February when tax season starts.
Keep an eye out for a cracked g1 or one with other problems, then re-use the board. I see them on CL for $40-60 regularly (although none right now).
I would talk to HTC and tell them where you bought it and when, it helps if you have the transaction recorded! You should be able to convince them to cover it if you have enough proof. Nothing wrong with using the truth to your advantage.
Depending on where you live, you can find a good number of people selling their G1 on craigslist. I got bored and just did a search now.
$70 w/o battery or cover (sounds sketchy).. $100 in good condition.. $200 unlocked. Seems like the average is $150 around here.
I got mine for 100 brand new shipped from tmobile! The person didn't want it as they got a new phone so you may get lucky and get a brand new one for a real cheap price
I bought a cracked G1 on ebay for ~90USD. I found 2 within 100mi on craigslist, but both were scooped up by someone else within the first hour of being on the list.
I followed the step-by-step guide here to swap the phones' guts and now I have a locked (but not bricked) phone, and a dud.
Maybe I can still fetch a few bucks for the bricked, cracked (screen) phone.
With the Nexus out now I bet quite a few early adopters like me are switching. I got a msg from my buddy today saying once his Nexus arrives the G1 is for sale. He wants $100 for it, pretty average price around here for a working, but not mint, G1
aceo07 said:
TMobile won't support you unless you bought the phone from them.
I called HTC last week to check on my G1 warranty since TMobile wouldn't support me. I was told (by HTC) that warranty is 15 months. Mine expires next month. Did you give them your S/N to check your warranty?
Though, if it was rooted then your warranty is void. Unless you want to pay for them to fix it for you, don't send it in. I don't know how they know if you rooted or modified anything, but if they find out you will be charged a minimum (triage) fee even if you decide you don't want to pay for actual repairs.
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Correction, TMobile will not support you, even if you bought a phone from them.
coming from a palm pro-....this new phone is my dream device.
but first of all this has been a total headache for me. i purchased the phone on june 4th on the sprint website. i received the phone couple days later. i noticed the back light was shining under the "home" screen and decided i would get a replacement one. i did the 100 dollar MIR thing(which is still being processed) so i had to go trough orders support and they said i had to take the phone to a sprint corporate location so they can verify that it was defective and make a note on my account. they noted the fact that it was a cosmetic issue and a replacement would be granted. when i called orders support so that the exchange process can be made they gave me a curve ball. they said that for them to ship out a new phone they would have to charge me another 299 which i would get back once i send out the defective one and they receive the defective one. if i do not send the old one or they do not receive it i would be charged 200. the worst part is that since my MIR is still being processed it would be denied and and i would loose the first 100 from the MIR she did say that the "new" device would come with a new updated MIR so that i could get the second MIR from the 299 i would have to pay upfront for the replacement(which is supposedly going to be credited).....i think this is too troublesome for me as much as i want to keep this phone. i want to return it. but i want to keep it if i can live with the backlight shining trough. she noted that i would call back within my 30 day for an exchange.(indecisive if i will)
have any of you guys who purchased the phone trough sprint dot com have to go trough this? or is this something new. they also told me i could walk into a corporate location and ask for a replacement if they have it in stock-and could possibly and most likely be a refurbished one. (i might go this route)
sorry for the super long post...but any feed back would be appreciated.
Personally that seems like complete BS on Sprint's part. I've never had to put a "deposit" down on a replacement. They should send you a replacement and then you have something like 10 days to return the other one or they charge your account.
If this really is how "orders support" works then I would recommend that you either wait until the MIR has processed and then do the switch, or walk into a local Sprint store and play dumb and see it they will order the replacement for you.
It really depends on how much credit you have with them.
Sent from my EVO using Tapatalk
thanks for the reply ramiss,
i dont think the playing dumb part will work. i dont look at part. also im sure when they pull up my account they will see all the notes posted up on their screen.
as much as i want to wait on that mail in rebate to process.....the rep said it will most likely process past the 30 day limit and i will not be able to claim a-replacement.(what i dont understand is how they can process a claim by charging me ahead of receiving the phone if its not even instock) i would have to play the waiting game untill they get a shipment wich she said would be in 2weeks (past the 30 day)
which to that she replied with-
"but sir because your processing your claim now, you can be sure that you will receive your replacement and then your 299 will be returned to you as soon as you send back the defective device"
then i gave her my rebuttal of " so you want me to send you out the defective device before i even receive my "on back order" device?" -then she stayed quiet and i changed the conversation letting her get herself back into the "lets play a game of who can sell more BS to who"
donatom3 said:
It really depends on how much credit you have with them.
Sent from my EVO using Tapatalk
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i dont owe them anything if that your reffering too. actually i have a credit of 60 dollars that they still owe me(they will use it for my first months bill cycle under this new plan) that credit is for paying the ten dollar premium web access when i had my prior device and never logging on to the web for 6 months
I am pretty sure the 30 Day limit is only for returning the phone or swapping it for a different phone. The manufacturers warranty on every electronic device in the US is 1 year and Sprint should honor replacing defective units way past 30 days.
ramiss said:
I am pretty sure the 30 Day limit is only for returning the phone or swapping it for a different phone. The manufacturers warranty on every electronic device in the US is 1 year and Sprint should honor replacing defective units way past 30 days.
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im way ahead of you. thanks for pointing that out. because i didnt tell the reps that even if i do have TEP im not going to claim the defect under my insurance....id definatly claim under the one year manufacturers warranty.
hey ramiss, lets say i decide to keep the phone as is, and in lets say 6 to 8 months down the road my screen begins to separate from the base. would u say i could claim it under the manufacturers warranty-but is there a deductible for claiming that instead of TEP?
donatom3 said:
It really depends on how much credit you have with them.
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If you are a brand new customer then this may be an understandable policy, but I still don't see how Sprint couldn't send the unit to a store and have you swap them without worrying about who has too many phones at one time.
evoxsin said:
lets say i decide to keep the phone as is, and in lets say 6 to 8 months down the road my screen begins to separate from the base. would u say i could claim it under the manufacturers warranty-but is there a deductible for claiming that instead of TEP?
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There is always grey area as to what caused the issue but if it is a known manufacturing flaw, like the screen separation issue, then it is covered under the manufacterers warranty and you do not need, and should not use, your TEP.
Edit: There is no deductible for manufacturers warranty.
I should point out that my information comes from my experiences with Verizon. I have been a customer of Sprint for only 9 months now but their policies should not be different.
ramiss said:
There is always grey area as to what caused the issue but if it is a known manufacturing flaw, like the screen separation issue, then it is covered under the manufacterers warranty and you do not need, and should not use, your TEP.
Edit: There is no deductible for manufacturers warranty.
I should point out that my information comes from my experiences with Verizon. I have been a customer of Sprint for only 9 months now but their policies should not be different.
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ya im pretty sure your right though. im with sprint for 4years and have their premier plans "sero" and also have discounts added to my account and credits from years ago. and i still take advantage of any possible way i can. as i said before after finding out that on sprint dot com they advertised the same plan i had for ten dollars less, i called them and they credited my account with 6 months credit. but after i got the evo the price went back up to what i was originally paying with the extra ten dollars a month fee. which in reality didnt matter to me since i was already paying that and got credited some months back and i browse the internet like an addict on the device.
back to topic-i plan to walk into the corporate store and see if they can swap my phone there. "with the possibility of it being a refurb being above 80 percent" or just wait till the MIR is accepted and sent out to me. then wait half a year and claim under manufactures warranty. (this sounds like the most logical way to do this) but im still considering calling member services and asking them if they could ship out the replacement to a store that i could pick up from.
So I have had my vibrant for about a month or so and for that past couple
weeks it has been nothing but headaches.
Issues I'm having:
Freezing up: freezes up no matter what im doing.whether I'm playing a game, surfing the net or on a phone call.
GPS: so I have tried all GPS walkthriugh to make it work and nothing helps. I can't even get a satellite to lock in. So I have never been able to use it.
Shuts Its self off: device shuts Its self off almost on a daily basis. I tried removing the battery but doesent help the issue. Allthough I do have to remove the battery reguardless as my phone freezes up so bad that the only way to make it work or "unfreeze" is to remove battery.
Reception: what reception? LOL. Phone is constantly loosing signal therefore calls end abruptly. Happens on a daily basis.
So with all these issues I have contacted T-Mobile and I will be receiving a replacement. Man! I really hope not to have these issues with replacement.
I figure I'll just keep replacing phones untilled I end up with a good one.
The replacement should be good...
did you mess with anything or has it been messing up with stock settings?
sounds like a bad phone
Also how often do you reboot your phone? did you ever take ou the battery and then press the power? This completley drains juice out of the phone, let it sit for a spell then plug it back in.
Go for the replacement, my GPS and phone itself works just fine. GPS works better than my G1, my Vibrant locks in 15 seconds barring no serious obstructions. My phone is always at 2 or less bars but Never and i mean Never have problems calling or texting. Go for the replacement and try it.
I had a few hiccups before but mine works perfectly fine now. Just get yours replaced. Simple fix
Sent from my awesome Vibrant using XDA App
Mine had some lag issues but after rooting and performing "one click lag fix" (app in market) I have been nothing but overjoyed with my phone. I also use setcpu to extend my battery life and up my performance. Hope the new handset works better for you.
Sent from my Vibrant using XDA App
I had some reception issues I called Tmo and they reset the IMEI on their network no more problems after rooting and lag fix it's almost too fast sometimes I turn it on just to see how fast it is then put down in awe.
My phone is completely stock. I have no idea how to overclock and other things mentioned on this site. So I pretty much just stick with stock .
I would think that the replacement would be rush delivery maybe over night or something but they gave me an option for either mailing it "ground" that would take 5 to 7 business days at no charge or over night it, that would take 1 to 2 days for $19.99.
That is F**uCk*d up. It is not my fault that the device is crap. It is absolutely ridicules that I am given an option for a device that might be returned as well.
I went with ground since I obviously did not want or would not pay for shipping fee's.
As I'm typing this I am getting more and more angry at the shipping fee's and I am definitely calling tmobile back to argue this .
they will waive the shipping if you MAKE THEM
They waived my 3 days shipping on my cliq. But it was the second one so i bet that is why..
My phones flawless. GPS even works pretty good. Must be the phone or something your doing wrong. Cause mines awesome never freezes or lags
If I turn my gps on, it's just a matter of time before mine also locks up and a battery removal is required.
Where the HECK is froyo? It's the 9th already and I've also had enough I use gps all the time, but now I dare to turn it on.
Ive installed the ext2 lag fix and my phone is 2x faster and my battery is also 2x longer, so hopefully froyo will fix the GPS
Call and talk to the customer loyalty dept and explain your situation. I had my replacement sent express for free and they took another 100 off the phone oh and they dropped my bill 15 bucks a month lol. So far my 2nd one is performing really well... GPS and all. Only reason I needed a replacement was cause I pattern locked myself out of my 1st one. Root and 1 click lag fix your new one... It works wonders! I scored 2315 in quandrant compared to stock @ 8XX... And I can see the difference!
Apexsilverevo said:
Call and talk to the customer loyalty dept and explain your situation. I had my replacement sent express for free and they took another 100 off the phone oh and they dropped my bill 15 bucks a month lol. So far my 2nd one is performing really well... GPS and all. Only reason I needed a replacement was cause I pattern locked myself out of my 1st one. Root and 1 click lag fix your new one... It works wonders! I scored 2315 in quandrant compared to stock @ 8XX... And I can see the difference!
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What exactly did you say on the anitial phone call about not paying for express shipping and how did you get $100 off the device?
I called up last night after my post on here and I talked to some rude ass chick that would not express it for free.
I'm not really good with words. If you could help me out on what to tell hem about he shipping issue I would definitely appreciate it.
I'm paying monthly for my phone since I got it retail price.Not sure if that makes a difference.
Also I have been with T-Mobile for more than 10years.
Thanks.
I got my replacement. Make sure u factory reset right away.
Ps. I only have compass issue with mine. GPS, I am not sure....when I tested with default setting it worked fine, when I switched them I ran in to a problem, but maybe I messed something up, or maybe it was just the timing. I don't use gps often enough to comment on its reliability.
leechdweler said:
What exactly did you say on the anitial phone call about not paying for express shipping and how did you get $100 off the device?
I called up last night after my post on here and I talked to some rude ass chick that would not express it for free.
I'm not really good with words. If you could help me out on what to tell hem about he shipping issue I would definitely appreciate it.
I'm paying monthly for my phone since I got it retail price.Not sure if that makes a difference.
Also I have been with T-Mobile for more than 10years.
Thanks.
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As soon as the automated system asks you "What are you calling about?" Just say "cancel". That will get you to customer loyalty and they will immediately pick up the phone, you should not get put on hold. (I do this every time I call just to avoid the wait.)
Then explain that you are being sent a replacement and you currently cannot use your phone. You don't feel like you should have to wait for ground shipping because the phone is malfunctioning. If they have already shipped it then ask for a credit to your bill for the amount of time you can't use your phone. If they haven't shipped it they should offer two day shipping at no cost. If they don't offer, then ask them of they could give you some form of express shipping or some sort of compensation. Either a credit for the time you can't use the phone or a discount on your texting/data plan. They love doing discounts on plans because it keeps you in a contract and I think they get a sort of commission on evey call that wants to cancel that they prevent from canceling.
Through customer loyalty, I've received free two day shipping, $10 off each of my two data plans, and $5 off my family texting plan. In a little while I'm going to call and ask for $5 off my minutes. With all that plus a corporate discount from my school, I pay less for my contract plan than a non-contract and I still get subsidized phone.
If you don't get what you want from the first person then tell them thank you, hang up, and call again. Eventually you will get someone to give you what you want. Of course, you'll need to have been a customer of a few years to really get this to work. I've been with t-mobile for over seven years and never had a late or missed payment.
Typos and other gibberish courtesy of Swype
Upgrade it
In all honesty, I was getting the same way. While the hardware of this phone is second to none so far, the software was really bugging me. Email was flakey, battery was short, GPS was broken, frequernt 'freezes', and camera is 'eh'.
I ended up flashing to Hybrid2, and it's a totally different phone. quick and nimble, GPS works, battery now lasts about 48 hours with moderate use, and email is really nimble now!
I still am waiting for FroYo with baited breath, but Hybrid2 is at least holding me over, and preventing me from switching back to my Blackberry
leechdweler said:
Also I have been with T-Mobile for more than 10years.
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Hahaha man this made me laugh. How could you possibly be with T-mobile for more than 10 years? Please tell me you didn't call up demanding a new free phone overnighted because you've been with T-mobile for more than 10 years? No wonder the rep didn't want to help you.
leechdweler said:
My phone is completely stock. I have no idea how to overclock and other things mentioned on this site. So I pretty much just stick with stock .
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Surveys says?!!! This is your problem. There's nothing particularly difficult with rooting, lag fixing, etc. Odd that you're even on XDA at all.
I had a Nexus before I had this Vibrant. I like the big screen, but really that is about all that is better with this thing. Sure we have the humming bird and we have a dedicated gpu but we have samsung's awful rfs and modified os. The Nexus was really better with froyo. I bought my Vibrant and paid full price. I have already had a warranty exchange. The GPS sucks. Even OC'd and running RyANZA's fix it is still not as glitch free as my nexus was.
So I called T-Mo today. I said cancel. I got a rep named Michael. I told him about my issues. I also explained that I lost my Nexus and due to the fact that my sim was in my Vibrant at the time, the Nexus wasn't covered under warranty. If I hadn't lost the Nexus, I would have sent the Vibrant back and just kept the Nexus. He said if I you have 2 warranty exchanges within 90 days you can switch phones for free. I haven't had that. I got my Nexus with a new 2 year contract in January when it came out. I am about 7 months into my new two year contract. Michael said he would give me a full discount on a new phone if I extend my contract. So now I have a full discount on my account waiting for G2 pre-orders.
I really need a working GPS. Also I think Cyanogen said he was getting a G2 so it should be awesome!