Issues Connecting to Exchange Mail Web Server - 8525, TyTN, MDA Vario II, JasJam General

Hey All,
Long time lurker, first time poster. I'm having a strange problem with my 8525. I can log into my company's Exchange Webmail site (webmail.xxxxx.com/exchange) on both my Imate Jam (WM2003) and my 3125 (WM5 for Smartphone) without any problems, however, when I use my 8525, I keep getting kicked back to the log in screen. It'll allow me to login and see my mailboxes and folders, but when I try to open something I end up back at the login. It won't even remember my pass work when I check the remember password box. All of the settings match those on my other devices. I'm sort of going crazy trying to figure this out. Also, the phone is stock without any 3rd party applications. Any help or ideas would be most appreciated.
V11

Related

XPress Mail failure

I have had my Cingular 8125 for a month. I tried to use the XPress mail program but found it frequently having problems. Either being "unable to connect to the desktop" or "unable to load pushclient" on the device. Of course, Cingular made it hard to find the outgoing mail server name to use, so I had trouble setting up my POP3 address (if I tried to use my desktop outmail server on the GPRS connection all sent mail came back "invalid recipient"). I thought I had to make XPress mail work, and spent many hours tweaking (which was fun), and failing (which wasn't). Now I have my e-mail set up, coming to my 8125, and going out. No problem. But it bugs me that XPress mail: a) exists; b) seems very unstable and buggy. Does anyone use this program for home e-mail or is it only a business application?
I have upgraded to the AKU2 ROM (thanks Summiter!!!!) and the PDA works great. It just seems odd that Cingular put so much effort into bad software when just issuing the Outgoing mail server (cwmx.com) would have been so much easier. :idea:
all i can say is xpressmail is terrible!!!! find and use a different solution.
terrible...
I agree. I just followed a link to the mail2web service, as well. It's confusing for me trying to set these things up and I son't see why they are necessary. my device gets my mail, leaves it on the server, and then I can D/L it to my desktop when I get home.

PushMail with Exchange

Hi!
I just got PushMail activated on our company Exchange server and sychronising now works great, contacts, email etc. I do however got this annoying problem that mail shows up like 10 minutes after they have been sent and recieved at the server (I checked in Outlook and the mail had arrived) starting synchronizing manually or just hitting "send and recieve" in pocketoutlook immiedetly finds and downloads the new e-mail. If I wat about 10 minutes the mail shows up as well, but is this really how it should work isn't push mail all about the mail coming in the moment it's sent?
Push Mail is activated in my comm manager...
Any ideas?
Best Regards, Olle
Olleman said:
Any ideas?
Click to expand...
Click to collapse
Yes, wait for a new ROM. Hopefully will be fixed then...
I have the same problem. Testet the server with MTeoR and 9100, they get the email direct, without the 10 minutes delay.
Go to ActiveSync --> Menu --> Schedule...
Change the settings in "Peak times" and "Off-peak times" to "As items arrive" instead of "Every 10 minutes".
Olleman said:
Hi!
I just got PushMail activated on our company Exchange server and sychronising now works great, contacts, email etc. I do however got this annoying problem that mail shows up like 10 minutes after they have been sent and recieved at the server (I checked in Outlook and the mail had arrived) starting synchronizing manually or just hitting "send and recieve" in pocketoutlook immiedetly finds and downloads the new e-mail. If I wat about 10 minutes the mail shows up as well, but is this really how it should work isn't push mail all about the mail coming in the moment it's sent?
Push Mail is activated in my comm manager...
Any ideas?
Best Regards, Olle
Click to expand...
Click to collapse
Hi Olle
I also have push e-mail enabled on my TyTN and I normally receive my mails just a bit before they arrive in my Outlook Inbox.
Can you check your ActiveSync schedule? Is it really set to "As Items Arrive" or have you set a frequency (every 5 or 10 minutes)?
Also, what ROM version are you using?
Regards
Andreas
Hi!
Thanks for your answers, I went through all the settings I could find before I posted and I do have active synch and sceduling set to "when items arrive" it was actully my default setting.
My ROM version is: 1.18.263.2
Swedish language.
I do too, as many others have the same problem with bluetooth stereo sound so I'm looking forward to a new ROM release, perhaps that will solve my 10 minutes delay as well - or could it be some setting on the server?
I have also noticed that my device definetley seems to draw more power with pushmail activated than what it did when I used IMAP4 and looked for new mail every 20 minutes. I always have my 3G/GPRS connection active since I've got flatrate on data.
,Olle
Could be your Operator's DHCP lease timeout policy that's getting you. You're describing exactly the push email situation that happens when your phone's IP address changes faster than the 7 minute heartbeat. Your description fits right down to the increased power consumption too btw. Try this: check your IP address every 5 minutes or so using www.myipaddress.com to see if its changing. If it is then there's your problem and you need to see if your operator has a plan that provides a DHCP lease timeout that's greater than 7 minutes.
Also, there's an A2DP solution too but it involves buying more headset hardware.....
hm...not that problem either, I seem to have the same IP number as long as my connection is active..
,Olle
Hi again,
hm....just to add some more information to the subject that perhaps will help someone to see what the problem is...
I tried setting the schedule to every 10 minutes and back again to "when object arrives" (I've got swedish language on the phone so I'm not sure about the exact phrase) to see if the setting somehow had "locked"....same result though. I did however find something peculiar, my phone is synching every 8 minutes the WHOLE time, I've never used push mail before but I assume that it shouldn't behave like that except if I do get an e-mail every 8 minutes - right?
It also says in active synch that it's synching "E-mail 0/1" every time but I seldome have a new mail after this "every 8 minute synch".
Ohh btw, about the A2DP thing, I don't really considder it a fix if one needs to buy new hardware, that's more like going around the problem. I've got the latest Sony Ericsson A2DP Stereo headset and the phone should definetley be able to use it.
Any ideas anyone ?
Best Regards, Olle
hi guys when setting up push mail, will it auto detect if server has latest service pack etc, as i have set mine up and dont have the option for 'as they arrive' under schedule only got manual,5m,10m etc
Hello,
I think you have a problem with the setup of your infra.
You need to :
*Configure your exchnage to enable Direst push
*Put an HTTP timeout of a least 15 minutes
Take care if you are using Microsoft ISA2000 you need to adapt registry key.
More info please visit www.httpsync.net
Cheers
Hi!
Thanks for your answer, by infra, I assume you mean the exchange server that I'm synching with? I'm leaning more and more towards this as well since all the settings on my phone seems correct and our server admin has just enabled push mail on our server and noone else is using it at our company but me yet.
Best Regards, Olle
Yes in fact enabling the push on the exchange side (or your mobile) is quite simple but some strange behaviour can occur...
ie: the direst push is based on http session that must be keep online during 15 minutes...
also the device receive at it FIRST configuration that the Exchange is able to perform direct push if at the time of the configuration the exchnage was not able to perform direct push you have a risk that you would never be inform of the capability so you need to reconfigure your device ...
ISA2000 is not able to relay (by default, without modifiyng the registry) the fatc that you exchange is Direct push enable...
your sysop will found many information on my website here upper.
André
Olleman said:
Hi!
Thanks for your answer, by infra, I assume you mean the exchange server that I'm synching with? I'm leaning more and more towards this as well since all the settings on my phone seems correct and our server admin has just enabled push mail on our server and noone else is using it at our company but me yet.
Best Regards, Olle
Click to expand...
Click to collapse
Well, my TyTN is sync'ing every 8. minute aswell. But Push is working correctly with MTeoR and 9100 with the same Exchange server.
Guys has anyone got a step by step on setting up push, cause there seem to be options and things that some people leave out, My compnay is trying to test it to see if we should roll it out and microsoft just keep blowing their horn about how great it is and nothing on how to make it work!
Standard Tytn and standard exchange server, starting from scratch.
Also just a note that with the Tytn my boss has handed me and with it in it's current state the schedule option is greyed out, I would ideally like to reset and start again, but it is his one we are testing before we role out XDA mini-s's
EDIT:
OK, problem sorted, looks like the servers I was adding, if i clicked the adanced options it wouldn't save, so now, setting up of a server is done and is syncing.
EDIT; nope, still not syncing up although now I can press the sync button and it actually does something, takes ages , but says 'none' under last sync
Olleman, are you using Office 2007 as well?
I exited Outlook 2007 (beta) and it seems that the typical "syncronize every 8. minute"-thing has stopped.
EDIT: No I'm lying. It had no effect...
8 minute syncs mean the connection is being dropped between your PDA and your Exchange server. Every 7 minutes the PDA side heartbeat wakes up activesync and re-establishes the connection and AUTD syncs your mailbox. Exchange can't send email to you when it arrives because it can't signal your PDA's activesync and tell it to perform an AUTD operation because the existing connection is getting dropped. So it queues the request for the next time the connection gets established.
That being said, there are a number of things that could cause the connection to drop. Since your IP address appears to be stable, that isn't one of them and your next step is firewall timeouts. As has been stated earlier, if your Exchange system has an ISA as its front end then the heartbeat timeout has to be increased from its default value using the indicated links.
I actually implemented mine w/o an ISA by enabling http proxy on the front end server. So, the only device in my way is our Checkpoint firewall which has a 30 minute https timeout (no issues). You might also have to check your own firewall timeout settings for https (or http if, God forbid, that is your connection).
Also: the date and time are correct on your PDA right?
OK, now that I have the server there, thought it might work, but no go, can anyone give more details on what i should do?
Well, I have T-mobile and if I use the default t-mobile ROM. I can sync with all but email. I set up an exchange server without ssl so I can use the $4.99 tzones plan, (HTTP only). :lol:
Works fine if you hard reset and do not allow their ext rom crap to load by soft resetting after the hard reset.
Without their limited, BULL S*&##T, attempt at making more money by charging you extra just to use the Server Activesync functions, ,,, ya, stuff that is in WM5 and works fine by default, bastards.
:twisted:
Anyway, try to softreset after doing to pen alignment stuff, after a hard reset, before it loads the ext rom programs, and ServerActivesync will work, or use another ROM.
Settle down, Beavis :lol:

Outlook and SMTP Authentication

I suspect I know what the answer to this will be but it does hurt to ask right
I have been setting up a number of T-Mobile Vario II's to access my companies
mailservers externally. They do this over SSL using IMAPS and SMTP. Everything
works as expected except....
A user complained he kept getting invalid receipent responses to emails where the receipient was definately correct. Being the trusting sort I checked it out
myself an found that the issue was that pocket outlook does not provide the
authentication details on subsequent 'sends' after the first email. In the logs I
can see it authenticate correctly when I send the first email using SSL exactly
as I expect. Then when I send a second email, no authentication is sent. My
mailserver being secure and not allowing relaying from unauthenticated clients
rejects the message.
I then found that if I stopped the pocket outlook program in 'running programs' and started it again, the authentication was sent again. However no matter how long I wait if I have sent one email it won't authenticate again.
I tried another email client called 'Profimail' and this seems to send multiple emails correctly, authenticating everytime. This indicates that the problem IS with pocket outlook. I would just get everyone 'Profimail' but since its not free and we have a number of users, I would need to convince the company to spend the money.
Does anyone have experience of this problem ? Have any suggestions about how to fix it. I have tried searching endlessly but got nowhere. I also hoped that there might be some registry settings to fix it, but nothing in that direction either.
Maybe WM6 will fix it, if T-Mobile ever provide an updrade :-(
Never heard of that problem. All my Wm devices, when set to authenticate on smtp servers have always done so.
Have you checked some of his colleagues devices? If they aren;t complaining, does that not indicate that its his settings?
Nope its definately not settings but thanks for the reply. I think my next step is a process monitor to see if I can spot anything. I suspect the SSL code maybe causing the problem. I wish I could turn it off, but security dictates I must leave it on The fact it works the first time indicates that its not settings, most probably something not clearing down hence the need to stop the process to get it to work again.
I expected replies about how flakey outlook in WM5 is BTW, that seems to be the genral opinion on the net.
Same problem here on three VX6700s. Only first email goes out, the rest go to the drafts folder due to no authentication. We're using a RapidSSL certificate if that makes a difference. Sure would like to find a fix for this. Only the WM devices fail, Nokia 9300i and Treo 650 work great.

Direct Push - Connects & Syncs, but Inbox remains empty

I've searched and searched, but I can't seem to find anyone with this problem.
Basically, I'm trying to get my new Treo 750 to sync over wireless with my Exchange server. I run the Exchange server from my own house, on it's own domain. I've upgraded the Treo 750 to WM6. I previously did not try wireless sync on WM5. My Exchange server is 2003 SP2.
At first, I tried connecting via SSL only to get a message about the certificate not being valid. After fighting and fighting with trying to get the cert on the phone, I finally gave up and disabled SSL on the device in an attempt to connect.... via any means possible.
What I first thought was success has turned into another problem. I know I'm communicating with the server, as the policy from the domain controller made me set a device password. It was at that point that I knew I was getting somewhere. Now, when I hit "sync", I see it checking for changes. At the bottom of the screen, it'll run through each step: Contacts, Calendar, Email and Tasks.
Let me see if I can describe this..... It'll briefly pause at say... 0/80 for my Inbox, then count (very quickly, in large increments) till it hits the 80 and move on to the next item in the synchronization list. This cycle restarts after 5-10 seconds.
When I go to look in my Inbox, it's empty. The only thing I see is at the bottom: "Outlook E-mail 0 Items". Same with Contacts, Calendar, etc...
Now here's the kicker. If I send myself a test email from an outside account... say, Gmail, the sync app will then show "Email 0/81", then tick up to 81 and move on to the next item. However, nothing is downloaded. I can pull up a list of all the personalized folders I've created for my mailstore, and they're all there. I can "subscribe" to them, yet they remain empty as well.
I'm completely at a loss. I don't know what else to do at this point, and it's proving to be a difficult thing to search for. Any advice you can give would be very much appreciated....
As I said, this sync thing is happening pretty much non-stop. It'll rotate through the 4 steps (email, contacts, calendar, Tasks), wait a few seconds, then start it all over.
I've noticed that no other net apps work while this is happening. I actually have to go into ActiveSync and hit stop. After that, net applications (IM, PIE, Opera, etc...) work just fine.
Here is a (truncated) log from the device.
That looks pretty similar to the log I get from my device when I ActiveSync to Exchange. Jave you tried doing a backup and then hard resetting? I find that DirectPush is very finnicky with when it does and doesn't work but may just be my server.
Actually, to completely eliminate the device, I setup the MS WM6 emulator from a computer on an outside network. I got exactly the same thing as on the device. That pretty much tells me it's something on the server.
Here's another tidbit that might help. Before getting this phone, I setup BES Express on my Exchange server. I had problems with it working at first, and read through several guides before I had permissions working right. To this end, I made a lot of permissions-based changes on the Exchange server.
Could this be a permissions issue? How can I check if the permissions are correct?
Ok here's your problem, running another MAPI client on an Exchange server is NEVER a good idea. If you shut down the BES services and then reboot the server, what happens? Also, have you tried checking the Exchange Server event viewer for any info on what's happening server side?
Urthwhyte said:
Ok here's your problem, running another MAPI client on an Exchange server is NEVER a good idea. If you shut down the BES services and then reboot the server, what happens? Also, have you tried checking the Exchange Server event viewer for any info on what's happening server side?
Click to expand...
Click to collapse
Very good point. I hadn't even consider that. I don't even need it anymore.
That being said, what is the best way to go about uninstalling BES Express w/o jacking up the rest of the Exchange system? Also, have you ever actually heard of this causing the problem I'm experiencing? You sound pretty darn certain when you say: "Ok here's your problem". Each time I find or come up with a possible solution, it never seems to make a difference. Sure, my Exchange installation is "cleaner" and more standardized with each solution I try, but it never resolved the issue.
If you can provide me a decent guide or recommendation for uninstalling BES, I would appreciate it. Unless you have some better tips, I'm using these two pages as guides:
Perform a clean uninstall of the BlackBerry Enterprise Server
How to uninstall and re-install BlackBerry Enterprise Server on the same computer with minimal disruption
Ok, stopped all the services, uninstalled BES, deleted all related program directories, and removed all associated registry keys. Logged out of BESAdmin account and removed it from Active Directory.
I did all this from Remote Desktop, so the only thing left to do is reboot the server. I could do it remotely through command line, but it has a habit of freezing up during shut down (it's been doing it for years, doesn't seem to harm a thing). So I won't be able to reboot until I get back in town tonight.... just in case it freezes.
I have a few questions, though. Do I need to make any changes to MAPI (remove, stop, change, etc...)? I still need IMAP access for remote relatives, but I'm gonna get rid of that soon once I get them setup through the VPN.
Anything else I should remove/change?
Oh yeah, just for ****s and giggles, I tried synching again, both with the actual Treo 750 and also with a WM6 emulator on the remote server. I've also tried running the WM6 emulator from the same network as the Exchange server, just to eliminate the firewall, as Direct Push only seems to use ports 80 or 443, depending on whether you have SSL enabled or not.
Correct me if I'm wrong about the firewall ports.
Those are the same ports I have open, but much like yourself (and correct me if I'm wrong) just a casual Sysadmin. While I'm not entirely certain if BES is your issue, I'm inclined to think it may be a MAPI collision between the two. I haven't used BES myself so I can't really advise on the best method to uninstall, but I had a similar issue where my Outlook clients couldn't connect when I installed Outlook on the Exchange server. On another note, why set up VPN when you could just configure RPC over HTTP if you're running the server on Win2k3, it's probaly cut my support calls with users by aboyt 25%. If you'd like I can give you access to a server to compare it to, just PM me if you think that'd help.
I just saw that you also had IMAP open, that's definetly not going to be causing the issue, as I also have that running on my server and have people using it at this very minute. Also, have you tried checking on your device if you go into ActiveSync>Right Softkey>Options and then checking that the boxes besides Contacts, Calendars, Tasks, etc... are checked? I know it's stupid, but I've had issues like that before where I couldn't figure it out for the life of me.
Urthwhyte said:
Those are the same ports I have open, but much like yourself (and correct me if I'm wrong) just a casual Sysadmin. While I'm not entirely certain if BES is your issue, I'm inclined to think it may be a MAPI collision between the two. I haven't used BES myself so I can't really advise on the best method to uninstall, but I had a similar issue where my Outlook clients couldn't connect when I installed Outlook on the Exchange server. On another note, why set up VPN when you could just configure RPC over HTTP if you're running the server on Win2k3, it's probaly cut my support calls with users by aboyt 25%. If you'd like I can give you access to a server to compare it to, just PM me if you think that'd help.
Click to expand...
Click to collapse
I'm not 100% sure, but I don't think Direct Push uses MAPI at all, so I'm pretty sure it can't be a "MAPI collision", so to speak. I was able to completely remove BES w/o any issues. I rebooted the computer last night, just to be sure, and I'm still showing the same problem. ActiveSync connects and looks like it's synchronizing, but in the end, nothing is actually downloaded from my phone.
I really believe it has something to do with permissions. I say this, because I had a very difficult time getting BES to work. I had to mess with a lot of permissions to get mail flowing to my Blackberry. I can't be sure that I didn't goof something up in the process.
With that being said, everything else works just fine. I can use OMA. I can use OWA either HTTP or SSL (forms-based authentication disabled, of course). I can connect without issue from IMAP, or directly via Exchange over VPN, etc...
Urthwhyte said:
I just saw that you also had IMAP open, that's definetly not going to be causing the issue, as I also have that running on my server and have people using it at this very minute. Also, have you tried checking on your device if you go into ActiveSync>Right Softkey>Options and then checking that the boxes besides Contacts, Calendars, Tasks, etc... are checked? I know it's stupid, but I've had issues like that before where I couldn't figure it out for the life of me.
Click to expand...
Click to collapse
I have tried that. I've also tried changing the settings for email from 3 days, to all the other options. It will change the amount of emails ActiveSync "sees", but they still do not download to the phone.
Oh yeah, as far as RPC over HTTP goes, it's one of those "I've always used..." things.
What are the advantages of RPM over HTTP?
I'm not quite sure it's a permissions issue, because as far as I know ActiveSync only uses the standard exchange accounts/services,+ a few virtual directories. What you can try doing is deleting the ActiveSync virtual directory, and then restarting the IIS and Exchange System Attendant services and see if that helps.
RPC over HTTP alleviates the need to have to login to a VPN to check email, it also makes it much easier to configure the client, as they only have to enter their Username+Password and enter the FQDN of the server.
Urthwhyte said:
I'm not quite sure it's a permissions issue, because as far as I know ActiveSync only uses the standard exchange accounts/services,+ a few virtual directories. What you can try doing is deleting the ActiveSync virtual directory, and then restarting the IIS and Exchange System Attendant services and see if that helps.
RPC over HTTP alleviates the need to have to login to a VPN to check email, it also makes it much easier to configure the client, as they only have to enter their Username+Password and enter the FQDN of the server.
Click to expand...
Click to collapse
I deleted the ActiveSync virtual dir (which actually had a much longer name), as well as the OMA virtual dir.
Now I get this message when I try to connect. I guess I need some help on rebuilding it now... heh.
As for RPC over HTTP... brainfart. I knew what it is, but I wanted access to remote shares.
As far as permissions go, I'm pretty sure it's not the problem as well. I just created a brand new user and had the same thing happen.
Flapjack said:
I deleted the ActiveSync virtual dir (which actually had a much longer name), as well as the OMA virtual dir.
Now I get this message when I try to connect. I guess I need some help on rebuilding it now... heh.
As for RPC over HTTP... brainfart. I knew what it is, but I wanted access to remote shares.
As far as permissions go, I'm pretty sure it's not the problem as well. I just created a brand new user and had the same thing happen.
Click to expand...
Click to collapse
Did you try stopping and then starting the Exchange System Attendant and IIS services, the folders should come back automatically. If all else fails, reboot and see if the folders come back.
Urthwhyte said:
Did you try stopping and then starting the Exchange System Attendant and IIS services, the folders should come back automatically. If all else fails, reboot and see if the folders come back.
Click to expand...
Click to collapse
I know that trick, but if there is anything wrong in the metabase, it will not be overwritten.
I'll be using this guide to completely blast out and rebuild all the owa-related folders:
http://support.microsoft.com/kb/883380/en-us
Ok, I rebuilt everything using Method 2 in the above-linked guide.
Now, I'm getting support code 0x85010014
This pages says the cause is SSL being enabled on the main site, but it's definitely not. There are other vdir pages that have SSL enabled, but none of the default MS dirs... only personal ones I created for other things.
http://www.messagingtalk.org/content/479.html
Is there any chance that you have FBA enabled, if you do theres supposed to be some way that you can trick ActiveSync to use a different folder or something. It wasn't really worth it to me, so I just ended up disabling it.
Urthwhyte said:
Is there any chance that you have FBA enabled, if you do theres supposed to be some way that you can trick ActiveSync to use a different folder or something. It wasn't really worth it to me, so I just ended up disabling it.
Click to expand...
Click to collapse
That's the thing. I don't even have a certificate on the site right now. I got rid of the self-issued one, and now I'm waiting on my GoDaddy one. So I don't have FBA enabled. That's why that messages seems so weird...
Hmm, that's odd. I got the same error when I first configure ActiveSync, but now I forget what I did to resolve it. Also, is there any chance you have some sort of IM application, such as Google Talk or AIM? It's a bit easier to resolve these things if you can have a more back and orth communication then a orum post.

Connecting to Exchange Server

My company runs an exchange server for email, and I was wondering if anyknow knows how to connect to them, using the mogul. I went through the setup on the phone, with no success...Are their any additional steps required to connect to the server when you are not on the same network as the server?
Missing Certificate ?
I think you'll have to install the certificate from your Mailserver on the phone to get it working.
Do you get any active-sync error code when you're trying to sync ?
In general you get an error-code in ActiveSync which is telling you what's wrong...
IMHO the best idea would be: aks your IT-Stuff in your company
you need to add a server in active sync with your companys exchange server addy and your username/password
To be clear you need to enter your companies OWA server address. At most small companies this is your Exchange server and at most large companies it is your ISA server.
Example:
You access OWA using https://exchange.mycompany.com/exchange
You enter: exchange.mycompany.com in the activesync settings and you use your username, password and domain to authenticate
You also need to make sure Outlook Mobile Access is enabled on the Exchange Server and on your Exchange Mailbox. You will need to contact your IT Admin to verify these settings.
I'm in the same boat as the OP. I had been trying to hit the mail server directly or via VPN, with no luck, probably due to no certificate. Never thought about OWA. I set this up as indicated in the prior post, and checked 'Tasks' only (just to run a quick test), and it sync'ed fine. I then checked email and calendar, and now it takes me to a company sign-in web page (same page I encounter when using web access to OWA). Weird thing is the page is in the ActiveSync window and does not appear to be rendering correctly or completely (e.g. no 'submit' button). Nonetheless, I sign in and click where the submit button "should be" and the page goes away and it appears to start syncing, only to take me back to the sign-in page again after 15-20 seconds. Any suggestions on how to get past this point? I've tried logging in to OWA from IE, but ActiveSync still brings up this sign-in page. And yes, I've got my userID, pswd, and domain properly set up as well. Thanks.
BTW, my company IT won't help because they only support handheld access for specific company-issued devices.
try using mail.yourcompanymailserver.com/oma
its a lightweight version that handles easy in mobile browsers (only if your IT guys have enabled it)
as for the OP your exchange settings could vary depending on how your admin set it up, ssl (requiring a certificate) or not. to get the certificate from your company you can dl it from the server mail.yourcompanymailserver.com/cersrv
you log in using your mail credentials and you select download certificate chain and select a der 64.
save it to your phone and just install.
chances are though if your company is using a lot of treo's they dont require ssl because you can't install self issued certificates on them (good work palm). so if you want to ask your IT guys their setup and post it here i can try to walk through it with you.
this is my situation and how i got it to work.
Although i tried to internal address of 1x01po2s.domain.name, that didn't work.
I thought about it for a while, and reasoned if i can access my companies exchange server outside the network through a http://mail.domain.name address, then maybe that'll work hahaha
BAM! it did and now it works perfectly fine. Conincidentally, since i started trying to get this going last week, i emailed a few guys i know and the last one who got my email (it was forwarded to try to solve the problem) said that because of security policies, i am not allowed to do this. Ooops!
Here is a quick run down of my settings:
server address: mail.domain.name
ssl is selected (checked)
username: exchange/nt workstation login name
password: user password
domain: network domain (we have different domains)
save password is selected
under advanced you can select whatever options you like
next select e-mail, and any other options you want
and you're done!
I also enabled the push email icon and get my email regularly on my phone throughout the day.
Well, i hope that this helps some of you out.
server address: mail.domain.name
Click to expand...
Click to collapse
just so folks know there is no standard for this, its whatever subdomain your company decided to put OWA on, for my company its webmail.companywebsite.com
best thing to do would be to ask someone in your company how to access email from outside the office using internet explorer, thats the address your lookign for
Sprint mogul (Titan) WM6.1 Rom update killed exchange server activesync
(Sorry in advance for the long Email) I purchased a Mogul from RS about three weeks ago. For the first week, it worked great! I logged into my company exchange server down loaded and synced email, cal,contacts,tasks ... was very excited. I also got very excited when I started t read threads in this blog .... it seems like there are some pretty smart members maybe someone can help!!
Noticed that there was a new Rom (Sprint TV and improved connection) installed the ROM.
Have spent endless hours with HTC technical support, sprint technical support (not an appropriate name). At times managed to get the email to load but never again Cal, Tasks, contacts. Always able to get sent emails to load (by checking option) . I'm left with a couple of alternatives (any others would be greatly appreciated (actually I really like this phone but I need my email,schedule,etc to work) The error is 0x8503001C there is no exact description about this from MSmobile it seesm to be an awh**** code. Searching on the web provides 1000s of hits unfortunately not just my issue.
o Go to an early Rom WM6.0. So far it seems like to do this I need to unlock the phone then flash the earlier rom?? Since no SIM card I need to hack the registry?? There are several products out there which is best (I do not mind paying for somethng that works well). I down loaded several "Oficial ROm versions ... unfortunately did not write down the number of the one the phone came with.
o Find some way of getting this thing to work well to keep the extra features
o My grace period ends in a week ... cancel with Sprint go to Att but there is not a 3G phone I like ... only Iphone ... it has issues for exchange server??
o I got my wife a Touch at the same time (it runs WM6.1) same issue. Downloaded once my corp email no cal, etc.
o I was told that this Rom was cooked up by MS & Sprint what a disaster
Please, please help ... Thanks in advance
Scurfer
Exchange email and Skype not working after Upgrading Sprint Touch to Wm6.1
The Exchange activesync died at connection and never can sync my company emails after I upgraded Touch to 6.1 Sprint/HTC ROM. Skype also does not work, no sound after first ring, even with 2.2.0.45. I like the GPS and Rev.A speed, and do not want to risk downgrading the ROM. Anybody encounter ssimilar situation?

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