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I've searched and searched, but I can't seem to find anyone with this problem.
Basically, I'm trying to get my new Treo 750 to sync over wireless with my Exchange server. I run the Exchange server from my own house, on it's own domain. I've upgraded the Treo 750 to WM6. I previously did not try wireless sync on WM5. My Exchange server is 2003 SP2.
At first, I tried connecting via SSL only to get a message about the certificate not being valid. After fighting and fighting with trying to get the cert on the phone, I finally gave up and disabled SSL on the device in an attempt to connect.... via any means possible.
What I first thought was success has turned into another problem. I know I'm communicating with the server, as the policy from the domain controller made me set a device password. It was at that point that I knew I was getting somewhere. Now, when I hit "sync", I see it checking for changes. At the bottom of the screen, it'll run through each step: Contacts, Calendar, Email and Tasks.
Let me see if I can describe this..... It'll briefly pause at say... 0/80 for my Inbox, then count (very quickly, in large increments) till it hits the 80 and move on to the next item in the synchronization list. This cycle restarts after 5-10 seconds.
When I go to look in my Inbox, it's empty. The only thing I see is at the bottom: "Outlook E-mail 0 Items". Same with Contacts, Calendar, etc...
Now here's the kicker. If I send myself a test email from an outside account... say, Gmail, the sync app will then show "Email 0/81", then tick up to 81 and move on to the next item. However, nothing is downloaded. I can pull up a list of all the personalized folders I've created for my mailstore, and they're all there. I can "subscribe" to them, yet they remain empty as well.
I'm completely at a loss. I don't know what else to do at this point, and it's proving to be a difficult thing to search for. Any advice you can give would be very much appreciated....
As I said, this sync thing is happening pretty much non-stop. It'll rotate through the 4 steps (email, contacts, calendar, Tasks), wait a few seconds, then start it all over.
I've noticed that no other net apps work while this is happening. I actually have to go into ActiveSync and hit stop. After that, net applications (IM, PIE, Opera, etc...) work just fine.
Here is a (truncated) log from the device.
That looks pretty similar to the log I get from my device when I ActiveSync to Exchange. Jave you tried doing a backup and then hard resetting? I find that DirectPush is very finnicky with when it does and doesn't work but may just be my server.
Actually, to completely eliminate the device, I setup the MS WM6 emulator from a computer on an outside network. I got exactly the same thing as on the device. That pretty much tells me it's something on the server.
Here's another tidbit that might help. Before getting this phone, I setup BES Express on my Exchange server. I had problems with it working at first, and read through several guides before I had permissions working right. To this end, I made a lot of permissions-based changes on the Exchange server.
Could this be a permissions issue? How can I check if the permissions are correct?
Ok here's your problem, running another MAPI client on an Exchange server is NEVER a good idea. If you shut down the BES services and then reboot the server, what happens? Also, have you tried checking the Exchange Server event viewer for any info on what's happening server side?
Urthwhyte said:
Ok here's your problem, running another MAPI client on an Exchange server is NEVER a good idea. If you shut down the BES services and then reboot the server, what happens? Also, have you tried checking the Exchange Server event viewer for any info on what's happening server side?
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Click to collapse
Very good point. I hadn't even consider that. I don't even need it anymore.
That being said, what is the best way to go about uninstalling BES Express w/o jacking up the rest of the Exchange system? Also, have you ever actually heard of this causing the problem I'm experiencing? You sound pretty darn certain when you say: "Ok here's your problem". Each time I find or come up with a possible solution, it never seems to make a difference. Sure, my Exchange installation is "cleaner" and more standardized with each solution I try, but it never resolved the issue.
If you can provide me a decent guide or recommendation for uninstalling BES, I would appreciate it. Unless you have some better tips, I'm using these two pages as guides:
Perform a clean uninstall of the BlackBerry Enterprise Server
How to uninstall and re-install BlackBerry Enterprise Server on the same computer with minimal disruption
Ok, stopped all the services, uninstalled BES, deleted all related program directories, and removed all associated registry keys. Logged out of BESAdmin account and removed it from Active Directory.
I did all this from Remote Desktop, so the only thing left to do is reboot the server. I could do it remotely through command line, but it has a habit of freezing up during shut down (it's been doing it for years, doesn't seem to harm a thing). So I won't be able to reboot until I get back in town tonight.... just in case it freezes.
I have a few questions, though. Do I need to make any changes to MAPI (remove, stop, change, etc...)? I still need IMAP access for remote relatives, but I'm gonna get rid of that soon once I get them setup through the VPN.
Anything else I should remove/change?
Oh yeah, just for ****s and giggles, I tried synching again, both with the actual Treo 750 and also with a WM6 emulator on the remote server. I've also tried running the WM6 emulator from the same network as the Exchange server, just to eliminate the firewall, as Direct Push only seems to use ports 80 or 443, depending on whether you have SSL enabled or not.
Correct me if I'm wrong about the firewall ports.
Those are the same ports I have open, but much like yourself (and correct me if I'm wrong) just a casual Sysadmin. While I'm not entirely certain if BES is your issue, I'm inclined to think it may be a MAPI collision between the two. I haven't used BES myself so I can't really advise on the best method to uninstall, but I had a similar issue where my Outlook clients couldn't connect when I installed Outlook on the Exchange server. On another note, why set up VPN when you could just configure RPC over HTTP if you're running the server on Win2k3, it's probaly cut my support calls with users by aboyt 25%. If you'd like I can give you access to a server to compare it to, just PM me if you think that'd help.
I just saw that you also had IMAP open, that's definetly not going to be causing the issue, as I also have that running on my server and have people using it at this very minute. Also, have you tried checking on your device if you go into ActiveSync>Right Softkey>Options and then checking that the boxes besides Contacts, Calendars, Tasks, etc... are checked? I know it's stupid, but I've had issues like that before where I couldn't figure it out for the life of me.
Urthwhyte said:
Those are the same ports I have open, but much like yourself (and correct me if I'm wrong) just a casual Sysadmin. While I'm not entirely certain if BES is your issue, I'm inclined to think it may be a MAPI collision between the two. I haven't used BES myself so I can't really advise on the best method to uninstall, but I had a similar issue where my Outlook clients couldn't connect when I installed Outlook on the Exchange server. On another note, why set up VPN when you could just configure RPC over HTTP if you're running the server on Win2k3, it's probaly cut my support calls with users by aboyt 25%. If you'd like I can give you access to a server to compare it to, just PM me if you think that'd help.
Click to expand...
Click to collapse
I'm not 100% sure, but I don't think Direct Push uses MAPI at all, so I'm pretty sure it can't be a "MAPI collision", so to speak. I was able to completely remove BES w/o any issues. I rebooted the computer last night, just to be sure, and I'm still showing the same problem. ActiveSync connects and looks like it's synchronizing, but in the end, nothing is actually downloaded from my phone.
I really believe it has something to do with permissions. I say this, because I had a very difficult time getting BES to work. I had to mess with a lot of permissions to get mail flowing to my Blackberry. I can't be sure that I didn't goof something up in the process.
With that being said, everything else works just fine. I can use OMA. I can use OWA either HTTP or SSL (forms-based authentication disabled, of course). I can connect without issue from IMAP, or directly via Exchange over VPN, etc...
Urthwhyte said:
I just saw that you also had IMAP open, that's definetly not going to be causing the issue, as I also have that running on my server and have people using it at this very minute. Also, have you tried checking on your device if you go into ActiveSync>Right Softkey>Options and then checking that the boxes besides Contacts, Calendars, Tasks, etc... are checked? I know it's stupid, but I've had issues like that before where I couldn't figure it out for the life of me.
Click to expand...
Click to collapse
I have tried that. I've also tried changing the settings for email from 3 days, to all the other options. It will change the amount of emails ActiveSync "sees", but they still do not download to the phone.
Oh yeah, as far as RPC over HTTP goes, it's one of those "I've always used..." things.
What are the advantages of RPM over HTTP?
I'm not quite sure it's a permissions issue, because as far as I know ActiveSync only uses the standard exchange accounts/services,+ a few virtual directories. What you can try doing is deleting the ActiveSync virtual directory, and then restarting the IIS and Exchange System Attendant services and see if that helps.
RPC over HTTP alleviates the need to have to login to a VPN to check email, it also makes it much easier to configure the client, as they only have to enter their Username+Password and enter the FQDN of the server.
Urthwhyte said:
I'm not quite sure it's a permissions issue, because as far as I know ActiveSync only uses the standard exchange accounts/services,+ a few virtual directories. What you can try doing is deleting the ActiveSync virtual directory, and then restarting the IIS and Exchange System Attendant services and see if that helps.
RPC over HTTP alleviates the need to have to login to a VPN to check email, it also makes it much easier to configure the client, as they only have to enter their Username+Password and enter the FQDN of the server.
Click to expand...
Click to collapse
I deleted the ActiveSync virtual dir (which actually had a much longer name), as well as the OMA virtual dir.
Now I get this message when I try to connect. I guess I need some help on rebuilding it now... heh.
As for RPC over HTTP... brainfart. I knew what it is, but I wanted access to remote shares.
As far as permissions go, I'm pretty sure it's not the problem as well. I just created a brand new user and had the same thing happen.
Flapjack said:
I deleted the ActiveSync virtual dir (which actually had a much longer name), as well as the OMA virtual dir.
Now I get this message when I try to connect. I guess I need some help on rebuilding it now... heh.
As for RPC over HTTP... brainfart. I knew what it is, but I wanted access to remote shares.
As far as permissions go, I'm pretty sure it's not the problem as well. I just created a brand new user and had the same thing happen.
Click to expand...
Click to collapse
Did you try stopping and then starting the Exchange System Attendant and IIS services, the folders should come back automatically. If all else fails, reboot and see if the folders come back.
Urthwhyte said:
Did you try stopping and then starting the Exchange System Attendant and IIS services, the folders should come back automatically. If all else fails, reboot and see if the folders come back.
Click to expand...
Click to collapse
I know that trick, but if there is anything wrong in the metabase, it will not be overwritten.
I'll be using this guide to completely blast out and rebuild all the owa-related folders:
http://support.microsoft.com/kb/883380/en-us
Ok, I rebuilt everything using Method 2 in the above-linked guide.
Now, I'm getting support code 0x85010014
This pages says the cause is SSL being enabled on the main site, but it's definitely not. There are other vdir pages that have SSL enabled, but none of the default MS dirs... only personal ones I created for other things.
http://www.messagingtalk.org/content/479.html
Is there any chance that you have FBA enabled, if you do theres supposed to be some way that you can trick ActiveSync to use a different folder or something. It wasn't really worth it to me, so I just ended up disabling it.
Urthwhyte said:
Is there any chance that you have FBA enabled, if you do theres supposed to be some way that you can trick ActiveSync to use a different folder or something. It wasn't really worth it to me, so I just ended up disabling it.
Click to expand...
Click to collapse
That's the thing. I don't even have a certificate on the site right now. I got rid of the self-issued one, and now I'm waiting on my GoDaddy one. So I don't have FBA enabled. That's why that messages seems so weird...
Hmm, that's odd. I got the same error when I first configure ActiveSync, but now I forget what I did to resolve it. Also, is there any chance you have some sort of IM application, such as Google Talk or AIM? It's a bit easier to resolve these things if you can have a more back and orth communication then a orum post.
My company runs an exchange server for email, and I was wondering if anyknow knows how to connect to them, using the mogul. I went through the setup on the phone, with no success...Are their any additional steps required to connect to the server when you are not on the same network as the server?
Missing Certificate ?
I think you'll have to install the certificate from your Mailserver on the phone to get it working.
Do you get any active-sync error code when you're trying to sync ?
In general you get an error-code in ActiveSync which is telling you what's wrong...
IMHO the best idea would be: aks your IT-Stuff in your company
you need to add a server in active sync with your companys exchange server addy and your username/password
To be clear you need to enter your companies OWA server address. At most small companies this is your Exchange server and at most large companies it is your ISA server.
Example:
You access OWA using https://exchange.mycompany.com/exchange
You enter: exchange.mycompany.com in the activesync settings and you use your username, password and domain to authenticate
You also need to make sure Outlook Mobile Access is enabled on the Exchange Server and on your Exchange Mailbox. You will need to contact your IT Admin to verify these settings.
I'm in the same boat as the OP. I had been trying to hit the mail server directly or via VPN, with no luck, probably due to no certificate. Never thought about OWA. I set this up as indicated in the prior post, and checked 'Tasks' only (just to run a quick test), and it sync'ed fine. I then checked email and calendar, and now it takes me to a company sign-in web page (same page I encounter when using web access to OWA). Weird thing is the page is in the ActiveSync window and does not appear to be rendering correctly or completely (e.g. no 'submit' button). Nonetheless, I sign in and click where the submit button "should be" and the page goes away and it appears to start syncing, only to take me back to the sign-in page again after 15-20 seconds. Any suggestions on how to get past this point? I've tried logging in to OWA from IE, but ActiveSync still brings up this sign-in page. And yes, I've got my userID, pswd, and domain properly set up as well. Thanks.
BTW, my company IT won't help because they only support handheld access for specific company-issued devices.
try using mail.yourcompanymailserver.com/oma
its a lightweight version that handles easy in mobile browsers (only if your IT guys have enabled it)
as for the OP your exchange settings could vary depending on how your admin set it up, ssl (requiring a certificate) or not. to get the certificate from your company you can dl it from the server mail.yourcompanymailserver.com/cersrv
you log in using your mail credentials and you select download certificate chain and select a der 64.
save it to your phone and just install.
chances are though if your company is using a lot of treo's they dont require ssl because you can't install self issued certificates on them (good work palm). so if you want to ask your IT guys their setup and post it here i can try to walk through it with you.
this is my situation and how i got it to work.
Although i tried to internal address of 1x01po2s.domain.name, that didn't work.
I thought about it for a while, and reasoned if i can access my companies exchange server outside the network through a http://mail.domain.name address, then maybe that'll work hahaha
BAM! it did and now it works perfectly fine. Conincidentally, since i started trying to get this going last week, i emailed a few guys i know and the last one who got my email (it was forwarded to try to solve the problem) said that because of security policies, i am not allowed to do this. Ooops!
Here is a quick run down of my settings:
server address: mail.domain.name
ssl is selected (checked)
username: exchange/nt workstation login name
password: user password
domain: network domain (we have different domains)
save password is selected
under advanced you can select whatever options you like
next select e-mail, and any other options you want
and you're done!
I also enabled the push email icon and get my email regularly on my phone throughout the day.
Well, i hope that this helps some of you out.
server address: mail.domain.name
Click to expand...
Click to collapse
just so folks know there is no standard for this, its whatever subdomain your company decided to put OWA on, for my company its webmail.companywebsite.com
best thing to do would be to ask someone in your company how to access email from outside the office using internet explorer, thats the address your lookign for
Sprint mogul (Titan) WM6.1 Rom update killed exchange server activesync
(Sorry in advance for the long Email) I purchased a Mogul from RS about three weeks ago. For the first week, it worked great! I logged into my company exchange server down loaded and synced email, cal,contacts,tasks ... was very excited. I also got very excited when I started t read threads in this blog .... it seems like there are some pretty smart members maybe someone can help!!
Noticed that there was a new Rom (Sprint TV and improved connection) installed the ROM.
Have spent endless hours with HTC technical support, sprint technical support (not an appropriate name). At times managed to get the email to load but never again Cal, Tasks, contacts. Always able to get sent emails to load (by checking option) . I'm left with a couple of alternatives (any others would be greatly appreciated (actually I really like this phone but I need my email,schedule,etc to work) The error is 0x8503001C there is no exact description about this from MSmobile it seesm to be an awh**** code. Searching on the web provides 1000s of hits unfortunately not just my issue.
o Go to an early Rom WM6.0. So far it seems like to do this I need to unlock the phone then flash the earlier rom?? Since no SIM card I need to hack the registry?? There are several products out there which is best (I do not mind paying for somethng that works well). I down loaded several "Oficial ROm versions ... unfortunately did not write down the number of the one the phone came with.
o Find some way of getting this thing to work well to keep the extra features
o My grace period ends in a week ... cancel with Sprint go to Att but there is not a 3G phone I like ... only Iphone ... it has issues for exchange server??
o I got my wife a Touch at the same time (it runs WM6.1) same issue. Downloaded once my corp email no cal, etc.
o I was told that this Rom was cooked up by MS & Sprint what a disaster
Please, please help ... Thanks in advance
Scurfer
Exchange email and Skype not working after Upgrading Sprint Touch to Wm6.1
The Exchange activesync died at connection and never can sync my company emails after I upgraded Touch to 6.1 Sprint/HTC ROM. Skype also does not work, no sound after first ring, even with 2.2.0.45. I like the GPS and Rev.A speed, and do not want to risk downgrading the ROM. Anybody encounter ssimilar situation?
I am trying to configure Microsoft exchange server to get my work emails on my universal.however even though i have my setting all ok,and pda is connecting to internet,no emails are being downloading.
I am getting message that folders have been synchronized but email are neither being sent and received.
tried to speak to my works IT guys who are insisting all settings are OK.
funnily enough i configured my pals pda ,who happens to have a universal like me but using a different phone company ,and all worked beautifully.
when i contacted my phone company they said that all is ok from their side,but I still am not succeeding.
any idea guys?
I think they should enable a certain service. With me all worked fine untill a partly HD crash, now I can still get e-mail into Outlook, but not to my PDA any more. I believe it has to to with Public Directories. At least that's the part what's wrecked in my server.
Good luck!
Bas
OP, I'm assuming you are referring to DirectPush, I would double check with IT that you have your account enabled for User Initated Sync, and that you have all options configured identically to what IT gave you. Specifically, it could be that your company is using SSL and you have yet to export the certificates that are needed to your phone, rendering it unable to sync.
Urthwhyte is right about the ssl, installing it is a simple as accessing the certificate file though your file manager. You might also be experiencing the same problem I am, where your service provider doesn't accept your businesses certificates (doesn't apply to wifi connects).
If you really want it to work and you don't care if ppl pull the data off the air, you could disable ssl if it's not required.
I have searched and searched for an answer to this problem and have not been able to find anything. Hopefully someone here has run into this before and might have an idea or solutuion. Her is my problem.
I have two exchange servers (2003 SP2) on of which is a front end server handling OWA and OMA. We sync about 18 Windows Mobile 6.1 devices over the air using OMA. We are using SSL. All of our devices have random problems connecting to the server. They will sync fine most of the time but will randomly for no particular reason ask the user for their exchange password. We are not enforcing any password policies on the server and we are always checking the box to save the password. In order to get the device synching again the user has to re-enter their password multiple times and often has to kill and restart activesync on their device.
Any ideas as to what might be causing this?
Any help would be much appreciated.
You could try unchecking the box in Activesync on the phone that requires SSL. We use SSL as well, but we have to uncheck that box on the phone. Although our problem is that the phone never syncs when its checked as opposed to your problem of randomly not syncing and asking for a password.
Unfortunately that is not an option. Our SSL is required for authentication. It will not connect without it. It seems like what is happening is that the device is not always passing the credentials to the server. Usually when it asks me for the password I enter the password once making sure I check the Save Password box then when it asks me the second time I hit cancel. ActiveSync then gives me a could not authenticate error. Now if I just hit Sync again it goes through and works just fine without asking for the password. So my guess is that it is not passing the credentials until after the connection is reinitialized.
From what I understand, Push Email relies on the OMA functionality which uses IIS. The problem my lie there. Although I've never tried, you may have to uninstall/reinstall (or confirm) that the OMA part of Exchange is functioning correctly. Sorry I can't be of more help.
Do the log files on the server show anything when a phone can't log in?
No, the exchange logs don't show much. I almost think it might be something with the device configuration. At this point I just don't know. We will be migrating to Exchange 2007 sometime in the next few months. Hopefully that will resolve the problem permanently. I was just hoping maybe by some chance someone here had seen this problem before. Thanks a bunch for your help.
Is the FE server doing the authentication (NTLM) or is there an ISA server in the way configured with Forms Based Authentication? You should make sure the IIS virtual directory for OMA is set only for Basic Auth - and the following article might be worth a read.... http://searchexchange.techtarget.com/tip/0,289483,sid43_gci1188440,00.html
Hope that helps - good luck!!
Mark.
^^^What he said. Took the words right out of my mouth. You'll still be secured through the SSL certificate, even though you're doing "basic auth" you aren't exactly sending your password as clear text. Requiring SSL on the OMA site will automatically encrypt the connection so you have no need to worry.
Try it out and get back in here. I manage a site with about 50 WM 6.1 Black Jack II's that sync with Exchange 2007 with no issues whatsoever. Also verify that you have all your hotfixes related to OMA installed on your Exchange 2003 server.
I picked up the focus yesterday and have run into an issue syncing with Outlook/Exchange Server 2003. I receive the error code below after the email account setup runs for a bit, I get contacts and calendar entries, then a few emails before the error is returned (everytime I try to sync later as the msg suggests). I tried finding the error code referenced on MS Support/Forums, AT&T Samsung forums, and even xda developers with no luck.
I did try a hard reset (from settings) and then recreate the account and I tried removing the hub on the start screen and then deleted the account and recreate same error every time.
Samsung Tech Support suggested that I add the same Certificate on my Server to the phone, Did so - still, no luck.
Anyone see this error/issue?
Outlook Error
Not Updated
We're having a problem syncing your
information. Try again later.
Last tried about a minute ago
Erro code: 8500201C--------------------------------------------------------------------------------
Mine has worked flawlessly. Sounds like you did everything I would have suggested except return and get a replacement phone.
I had that problem. the cause of mine was to have the SSL turned on. After I created the account, I went to setting>email and choose the outlook account, clicked on advanced, then scrolled down and uncheck the SSL checkbox. All worked perfect after that. although I guess I am not super secure.. but anyone that wants to hack and read my email.. feel free pretty boring.
It is obviously a software issue. How can a replacement phone solve any problem.
If your exchange server does not use public certificates (the ones that your company has to pay for), or the certificate comes from some publisher that WP7 doesn't know about, it will be touch to set it up. For one, import the server certificates directly does not work. In the past with WM phones, MS suggests you need to import the root certificate instead. So, see if you can find the root certificate for it.
agreed - was able to get Corporate Store to allow me to try settings on another Focus, with same results.
can see the Folders on my Outlook (some are unique to my Exchange Server), so we know that we are nearly there. little more tweaking, and also, update to a new Server,
but, that might not be for week or so, so if anyone has solutions, would be much appreciated.
I had problems with mine and worked with our Exchange admin. We found it was the encryption part of our policies. Both Device and Storage card encryption parts of the policy have to be turned off. After some research this is correct and expected to be fixed in Early 2011 when Microsoft starts pushing this for business.
Oh it also does not support alphanumeric passwords at the moment:
http://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/ee2ecd48-89bf-4e8c-b48e-553967517a4d
Here is the one about encryption:
http://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/7c4329c9-9f51-4184-8f48-5d4bc5c6269e
cwiley2566 said:
Oh it also does not support alphanumeric passwords at the moment:
http://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/ee2ecd48-89bf-4e8c-b48e-553967517a4d
Click to expand...
Click to collapse
That is really strange because my HTC Surround took my alpha numeric password just fine for my exchange email. Haven't had any issues with it at all.
Do you mean a password for the domain or the screen lock password? They are talking about the policy that requires a alpha numeric password (or not allowing simple passwords) for unlocking your screen. Our company allows simple passwords (just numbers) so I didn't see the problem.
We don't have a certificate,and all I had to do was go to advanced and turn off encrypted SSL connection ( I also have alphanumeric and symbol password for exchange)
I am referring to the screen lock policy in Exchange. Of course alphanumeric and symbol passwords for exchange/domain authentication will work.
Installing SSL Cert (quick and dirty)
Email your server's SSL cert to a GMail account. Hotmail blocks the attachment as an unsafe filetype.
Open the attachment and Phone7 should ask you if you want to install. Go back and set up your Outlook account.
Got mine working on Exchange 2003 even after the error messages
This happened to me as well. We have an Exchange 2003 server and what I did was go to "email and accounts" on the phone and went through the proccess and setup everything correctly but still got the error messages.
Now this is what fixed my issue (strange). I got out of the "email and accounts" and went into all programs list and opened "Outlook" , from there I put the settings in again for my account and presto, it just started working and syncing.
I did 2 phones likes this already and it works. Dont ask me how, but it does.
Hope this helps OP and anyone else using Exchange 2003.