This morning when I turned on my imate jam, it immediately went into a hard reset. Once I had a chance, I checked the battery levels and the unit claimed my main battery was at 67%, and my backup battery was zero%
I have had my Jam 9 months and have never had this sequence of problems before. The screen was not left on overnight, and there were no applications left running.
Can someone help me understand how the backup battery could be drained and the main battery be OK? Has anyone else seen this behaviour?
It will take me several days now to 'rebuild' my Jam with all its apps and settings......
Had the same problem with my JAM. Happened about a month ago for the first time and then again today.
My battery indicator also showed 0% Backup and 67% Main Battery.
Downloading newest ROM update tonight. Will post again if problem persist.
I was using version 3 software, and have since upgraded to v11. What version of s/w were you using?
jammit said:
This morning when I turned on my imate jam, it immediately went into a hard reset. Once I had a chance, I checked the battery levels and the unit claimed my main battery was at 67%, and my backup battery was zero%
I have had my Jam 9 months and have never had this sequence of problems before. The screen was not left on overnight, and there were no applications left running.
Can someone help me understand how the backup battery could be drained and the main battery be OK? Has anyone else seen this behaviour?
It will take me several days now to 'rebuild' my Jam with all its apps and settings......
Click to expand...
Click to collapse
Oh man, that's the worst Coincedentally I've had a sudden HR myself only yesterday when I restarted my laptop with phone still connected via USB. Luckily I make a full backup every couple of days using Sprite backup. Works like a charm, not a thing lost, everything was put back as it was before the HR
I upgraded to version 1.12.00 WWE.
Everything went well until yesterday
Still the same problem
No response on using the on/off switch only a clicking sound sometimes. LED indicator flashing red.
Soft reset no effect
Had to hard reset.
After booting up - backup battery 0% and main battery 75%.
I phoned the distributers in South Africa and they think it might be a battery problem :wink: . I am loading my new battery for the required 8 hours tonight. Will post again in about a week to report on progress
I also use Sprite Backup and set it to do a backup every night. It works very well a restore my system without any problems
I have an MDA Compact, I am also on ROM Version: 1.12.00 WWE, and have the same problem.
There again, I had the same problem before I upgraded recently too, so I can't say for sure whether it is a ROM problem.
Like the other posts, I am very careful not to leave BT, incoming beams, backlight etc. on. I also shutdown any running programs I am not using.
Yesterday, I had to do a full restore (using the Backup.stg file over ActiveSync) which worked a treat. Still, I am very frustrated over this intermittant backup battery drain problem. Especially when the Main Battery is showing over 90% full.
This "feature" seems to be a common problem.
Any other thoughts?
One week with a new main battery and .....
So far so good. No need for any hard resets this week
Had a message of low backup battery once after installing SysWatch Trial but system power utility showed full backup battery. Hopefully this was only a software problem as i didn't get it again after uninstalling syswatch.
Just a quick update
My problem seem to be something of the past.
Look like the main battery might have been defective after all
I have similiar problem since 3 weeks ago
HI,
My Imate Jam has rom version R 1.12 D 1.13 WWE
and since a month ago it started showing 0% backup battery.
I called PPCTECHS because they upgraded my jam to 128RAM and they told me to force a hard reset.
I did it and it worked for a coupled of days but jumped from 0% to 100%.
Then anytime I do a SOFT reset it shows me the message BACKUP BATTERY VERY LOW and the led is always flashing while the pocket is off or on 24 hrs a day!!.
I will buy another main battery and try your recomendation.
I am very desperated.
The led on my Magician is always flashing as well when the pocket is off or on
24 hours a day, on battery use.
The "backup battery" is the internal battery of the device and as far as I know is not user replaceable. The purpose of the backup battery is to give you 35-40 minutes to change the main battery before you lose everything in RAM. Replacing your main battery will not resolve the backup battery issue.
PPC Techs give 6 months warranty on their workmanship so if the backup battery issue occurred after the upgrade..contact them again and see if they can do something about it.
Thanks
I already ordered a new battery, but will contact PPCTECHS anyway. Thanks
Just an update.
This problem is gone. Looks like it was the main battery. Maybe a problem charging the backup battery?
I think it's a common problem. I bought a O2 XDA mini in German last year. And when it was shipped to China. I flashed GER rom to CHS1.3 Rom. When I got it, this problem still happen. As I checked it, it's backup battery problem. So today my colleague brought it back to German. Because my O2 XDA mini still under warranty. Because there are two years warrranty for O2 XDA mini in German. I hope they can help me solve this disgusting problem.
I had a similar AND slightly different problem. My phone died to a hard reset and then turned off soon afterwards. Instead of a red flashing light, I had a CONSTANT red light, (I think this means hardware problem???)
I removed the battery and re-installed it, did the hard reset keys, everything and the unit would not turn on. I charged it for one day straight, still would not respond. I then charged it for another day. Still nothing, (except for the constant red light). I had plugged it into the USB cradle and the battery charger separately but nothing helped.
I then (2 days later) plugged it into the USB cable at work, and this is where it gets REALLY weird!
The unit turned on, but the LCD has flashing, (like a loose connection), alternating between difference brightness it seemed. Once the hard reset stuff was over, I check the battery and the backup was at 28% and the main battery was at 94%.
As I left the unit to charge, (with the screen still flickering like crazy) it screen got better and better, though it sometimes still flickers a little.
Now, (2 weeks later) the batteries seem fine, I haven't had a battery issue since but this is the STRANGEST part!!! I can not increase the brightness beyond the third tick. If I move the brightness beyond that, it doesn't get ANY brighter! So I'm basically stuck right now at 3 brightness level only!
I tried a friends battery, and it was exactly the same, (brightness level), so I don't think it’s the main battery. Anyone have ANY ideas???
Hello
I had this problem for quite a few months,i did what some of u did and i bought a new main battery, and the backup battery was back to life again from 0% to 100%.
But everytime that i take off the main battery all my data goes in the same way as before even when the meters say that is on 100%.
Can anyone tell me why?is that a hardware problem with the backup battery?
if it is how can i get this battery? i've being searching on the internet and i couldnt find any shop that sells just one unit of this battery (Varta V18hrt).
Hi!
Varta V18hrt: where have you read that Magician use this battery for backup? Do you know how to replace it?
Thanks!
i took the backup battery out,so i could see the battery that uses!!it's quite tricky to put it back again!!
Today my magician took a short fall from ontop of the computer (which is on the floor) onto the carpet - no big deal I thought, but now it gives me the No Backup Battery problem.
I'm backing up all my apps and junk now since it fortunately hasn't done a hard reset or anything.
This seems very common, are the backup batteries in these things considered flakey? Difficult replacement?
Will have a look once I've backed it up.
Hello
As far as i know with the problem that i had, the problem wasnt the backup battery,just some problem with the main battery for some reason didnt charge the backup and make look like that it wasnt any battery there!
hi..
i've also got this problem.. my backup battery show 'none'. i've charging this
unit till its full..but my backup battery never charged up.. maybe its the
main battery problem. unable to charge backup battery.
by reading this threads it seems man battery problem.i'm gonna try to buy new battery(main)...and try charge again..thanks for
ur info...
I folks!!
For about 4 weeks now i´m having a battery drain in my Polaris.
I´m using the same rom and the same programs, didn´t change anything.
For exemple i charge it this morning and by lunch i´m having 80%
The battery have 1 year of lifetime, so i did same tests about the drain
and what i want to know is if the numbers are correct before i run to buy
a new battery!
With network and 3G average -82.000 mA
With network + 3G + WIFI average -307.000 mA
In flight mode average -32.000 mA
So if you could help me, thanks in advance!
Make a hard reset and everything should be back to normal.
Happened to me once.
Hard reset fixed the problem.
Sascha
SaBo said:
Make a hard reset and everything should be back to normal.
Happened to me once.
Hard reset fixed the problem.
Sascha
Click to expand...
Click to collapse
Did 2 hardreset and still the same....
Maybe the battery is dying...
I have similar trouble
My Polaris was doing perfect until my co-worker put them into bad usb slot. It has bad pin polarity. Phone restarts itself and since this accident I am not able to correctly charge up battery.
When I plug the charger, phone starts to charge battery 1 times from 50 tries... I don't know, if this is caused by battery or by phone..
Hi,
I'm new here and my English is not too good, please do not laugh
I have a small problem recently, the battery was holding well, when I was playing, talking, sometimes use WiFi and normal use it was 3 days (from 65 to 80 hours, sometimes even 121 hours ... I have a screenshot). I recently pull off it from the charger about 23:00, in the morning the phone battery was dead - completely exhausted. I charged it, the battery went down more than 1% per minute (tested in BatTest). Next I did HR and updating the Radio from 3.49.xxxxx to 3.53.xxxxx - a significant improvement of range. After this already I thought it will be good, because battery was working 67 h. However, the last charge - barely 20 h. What could be causing this strange behavior of the phone?
Definitely Rom issue. Try Hard Reset or flash a new one.
Next HR? The phone has a warranty, can I upload new, another ROM?
Yes. Did you tried Hard Reset first?
konrad_gom said:
Next I did HR and updating the Radio from 3.49.xxxxx to 3.53.xxxxx - a significant improvement of range. After this already I thought it will be good, because battery was working 67 h. However, the last charge - barely 20 h. What could be causing this strange behavior of the phone?
Click to expand...
Click to collapse
Yes, I tried and the result I written. Now, since the last charge, I think battery is good, phone work 17h and battery level dropped by 20%.
Glad all worked out.
how to tried Hard Reset ?thanks
avala said:
how to tried Hard Reset ?thanks
Click to expand...
Click to collapse
1. Power off the phone.
2. Turn on the phone with both volume up and down pressed.
3. You will see a grey screen with blue letters.
4. Follow those instructions.
5. you succelfully hard resetted your device.
I hope I helped you!
Hey guys, I've had my G2 for about a month and a half now. The battery was absolutely fantastic for the first month. I could go 20-25 hours without needing a charge. Now a days I can barely get 15 hours on the phone. I did a complete factory reset on the phone and that did not fix the issue. I did not install any other apps since the reset, kept the screen at 40%, switched off all bluetooth and NFC options, yet I still lose 5-8% in my pocket every hour. My question is, could it be a physical problem with the battery itself? What are my options?
I've been having strange fluctuations in the battery which I noticed and I was assuming it was some of wake locks or alarms causing this drain.
I also noticed the battery getting heated during charging.
The weirdest issue I faced is that every first boot after full barge reduces to -10%later reboots meet them intact I noticed this on stock rom and custom rom also, Also while charging I saw that from 93%to 100 %jump was just in few min which is totally ubnormal.
Tough my fast charging was turned off.
Hopefully it's just a battery issue I can't live without this device after giving it for service.
Is anybody else having these issue ??
I think its a software issue did you try doing a factory reset ? Disable all the useless apps? Remove the battery once in awhile? Jumps from 93-94%to 100 is not uncommon
em_ said:
I think its a software issue did you try doing a factory reset ? Disable all the useless apps? Remove the battery once in awhile? Jumps from 93-94%to 100 is not uncommon
Click to expand...
Click to collapse
I guess this has been fixed by resetting the battery gauge after full charge to 100% I had to pull the battery wait for about 3mins and put it back after this reset procedure looks like the last 2 charge cycles dint have those random drops after reboots, but I've the battery drains I need to figure out what problem is I get a maz of 4hsot.
aukhan said:
I guess this has been fixed by resetting the battery gauge after full charge to 100% I had to pull the battery wait for about 3mins and put it back after this reset procedure looks like the last 2 charge cycles dint have those random drops after reboots, but I've the battery drains I need to figure out what problem is I get a maz of 4hsot.
Click to expand...
Click to collapse
Hey bro, flash stock rom via odin, perform factory reset with stock kernel(this will wipe internal sd card too) , remove the extsdcard & use it for a couple hours
i had the same issue & above did the trick
pratik_193 said:
Hey bro, flash stock rom via odin, perform factory reset with stock kernel(this will wipe internal sd card too) , remove the extsdcard & use it for a couple hours
i had the same issue & above did the trick
Click to expand...
Click to collapse
@Pratik Thanks your suggestion, I already Did this, Flashed Stock was on Stock for some time approx1day could not bear it flashed our Rom all is good so far needs a bit or battery tweaking.my app usage always is 60%> so it may take a while for me to understand on how this can be fixed.