I dropped my phone today. It broke off the back cover and a few scratches but more importantly I have a sound issue. I can make and recieve calls and hear people during call. My vibrate works also. My problem is the speakerphone, system sound (alerts, WMP, and all other noise on phone), and ringer does not work. I have done a hard reset with no luck. I am in the US and purchased this phone on ebay. So I have a few questions.
1. Does anyone have some suggestions? (please dont flame on case it was on order when this happened)
2. How do I get service?
Thanks for the help.
HTC QTEK_001
1.18.255.3
07/22/06
1.18.255.106
1.03.03.10
32.34.7010.01H
14955.2.3.0
2.3
1.04
bump bump!
Great question. I'm contemplating buying off of Ebay myself and would like to know how this turns out.
Good luck to you.
Related
I have an 02 atom and it is having problems with sound.... It makes no sound at all when I select and click on things or make a call. It rings if i call it but i can here anything on the other end. I have worked out that if I turn on the radio function it then makes sounds when I click on things and tap the screen but as soon as i turn the radio off it makes no sound. With the radio on I still cant hear anything in calls as it turns the radio off when I dial. Any ideas?? Warranty isnt an option as i purchased it 2nd hand over ebay. If i need to reload roms can you p-lease give me a link as im completely new to this PDA phone business...
I had same problem....but solved it!
Sent mine away for Warranty repair, came back fixed... then it happened again in like 2 weeks.
BUT I found a solution
You need to use ur headphones and plug in about 2/3 then wriggle towards the front, i think it just a connection issue, and you can hear all things when the radio is on because the radio can play via the phones and speakers at the same time unlike all other sounds.
M4tR1X
Fight Crime. Shoot Back!
No noise
Hi I have same problem my phones sound has gone. I cant use phonespeaker and Microphone during a phone conversation. There is no sound from speakers when media playing and notifications, warnings. The interesting thing is its ringing when an incoming call comes. I can use the headset without a problem. Also bluetooth headset is working. I wrote to O2 support and they suggested me to do hard reset. But I had allready done it seveeral times and I upgraded my rom. Finally they told me to send it to Honk Kong. I am living in Turkey and its not a good idea. Can anyone help me?
Kind Regards.
I solved the problem
kidafa said:
I have an 02 atom and it is having problems with sound.... It makes no sound at all when I select and click on things or make a call. It rings if i call it but i can here anything on the other end. I have worked out that if I turn on the radio function it then makes sounds when I click on things and tap the screen but as soon as i turn the radio off it makes no sound. With the radio on I still cant hear anything in calls as it turns the radio off when I dial. Any ideas?? Warranty isnt an option as i purchased it 2nd hand over ebay. If i need to reload roms can you p-lease give me a link as im completely new to this PDA phone business...
Click to expand...
Click to collapse
Please visit this link do the what "e-rgular" wrote. I did the sama and its now working.
http://www.expansys.se/ft.aspx?i=139074&thread=9
First of all Hi to the whole community by a new noob member.
I upgraded to WM6 thanx to you 2 weeks ago.
Now the problem :
My Tytn is mute.
No sound at all.
No ringing, no playing, no sound at all.
Can someone help me?
It worked fine till yesterday.
It has not been hitted.
I tried Soft and Hard reset, same problem.
It seems an hardware problem (I thought it was a SW problem before hard reset)
Olipro and WM6 Htc version (Italian) on board.
devilman said:
First of all Hi to the whole community by a new noob member.
I upgraded to WM6 thanx to you 2 weeks ago.
Now the problem :
My Tytn is mute.
No sound at all.
No ringing, no playing, no sound at all.
Can someone help me?
It worked fine till yesterday.
It has not been hitted.
I tried Soft and Hard reset, same problem.
It seems an hardware problem (I thought it was a SW problem before hard reset)
Olipro and WM6 Htc version (Italian) on board.
Click to expand...
Click to collapse
Do you get in-call sound?
Mike
no, no sound at all.
No ringing when i receive a call, no sound when playing back videos or songs, no music on games, no system sounds... MUTE
It seems something connected with the speakers, but the really strange thing is it worked till yesterday...
devilman said:
no, no sound at all.
No ringing when i receive a call, no sound when playing back videos or songs, no music on games, no system sounds... MUTE
It seems something connected with the speakers, but the really strange thing is it worked till yesterday...
Click to expand...
Click to collapse
What I'm trying to get at is, is it just the rear speaker or the front earpiece as well? The things you mention use the rear speaker. If you dial your Hermes from another phone and pick up can you hear sound through the earpiece speaker?
Mike
yes, it's only the rear speker.
The earspeaker works fine.
devilman said:
yes, it's only the rear speker.
The earspeaker works fine.
Click to expand...
Click to collapse
Ok. With luck it's just the push on connector for the speaker that's come loose. Not uncommon. If you are not worried about the warranty then see here:
http://forum.xda-developers.com/showpost.php?p=1376254&postcount=2
Mike
first of all thanx a lot for tour help.
2 more questions :
1) the phone is 3 weeks old : do tou think the problem could be the one you mention with a new cell like mine?
2) The phone is under warranty (i dont have problems opening things ) Do you think it is better to bring it to an assistance centre or not?
devilman said:
first of all thanx a lot for tour help.
2 more questions :
1) the phone is 3 weeks old : do tou think the problem could be the one you mention with a new cell like mine?
2) The phone is under warranty (i dont have problems opening things ) Do you think it is better to bring it to an assistance centre or not?
Click to expand...
Click to collapse
If it's only 3 weeks old then I would certainly get it checked under warranty. IF it's the connector then it might not have been firmly pushed on from the start. If the speaker is blown then definitely go for warranty as the speaker is not easy to get a hold of.
So although it's an easy fix just remove the back and you see the connector, it is too much to risk your warranty if it turns out to be more serious! Only problem may be returning the ROM to an acceptable one before getting a repair.
Mike
yes, this could be a problem.
I hope they will not make objection for WM6 (it's the HTC official relaease) but i think i shiul reinstalla the old bootloader, am i wrong?
is it possible ? where do i find it here ?
I'd really like to make it by myself, the problem, i think, is that the little label "void" has to broken and with it the warranty, hasn't it?
Where can i find an How TO disassemble the Tytn?
Again, thank you very much.
Basically when people ring or i ring them they hear an awful scratching noise on their side of the conversation. I cant hear it but I ring another phoned and listened in, the more i talk, the more the crackles happen. Movement of the phone (i.e me walking) causes the crackles to happen.
This is only fixed if i plug the headset in far enough for both earpieces to work, but not as far as it can actually be plugged in. Would the Radio version have anything to do with it or do I need to buy another headset after just 18 days of use
OS:5.2.21869 (21869.5.0.82)
ROM:1.61.468.1 (74237) WWE (the turkish one)
Radio:2.06.51.07
PROTOCOL:15.30.51.07U
DramatikBeats said:
Basically when people ring or i ring them they hear an awful scratching noise on their side of the conversation. I cant hear it but I ring another phoned and listened in, the more i talk, the more the crackles happen. Movement of the phone (i.e me walking) causes the crackles to happen.
This is only fixed if i plug the headset in far enough for both earpieces to work, but not as far as it can actually be plugged in. Would the Radio version have anything to do with it or do I need to buy another headset after just 18 days of use
OS:5.2.21869 (21869.5.0.82)
ROM:1.61.468.1 (74237) WWE (the turkish one)
Radio:2.06.51.07
PROTOCOL:15.30.51.07U
Click to expand...
Click to collapse
First off all try switching the headset. The headset has 6 months of waranty so just bring it back to the shop and ask for a new one. (ps: they can switch with one in a new box, just don't give up at the first try).
If that isn't working then flash a new radio but I'll doubt it.
It can also be the connector in your HD2 but for that the only solution is sending your device in repair
ok thanks for the advice mate. Hope i don't have to send it back but we'll see. I'm going to go to my t mobile shop tomorrow. would you recommend me flashing back to an old rom and radio incase they check it or should there be no need for them to do that.
DramatikBeats said:
ok thanks for the advice mate. Hope i don't have to send it back but we'll see. I'm going to go to my t mobile shop tomorrow. would you recommend me flashing back to an old rom and radio incase they check it or should there be no need for them to do that.
Click to expand...
Click to collapse
no mostly the members of an electronic shop or mobile shop don't have that knowledge or don't get paid to check that
If you send them back to repair then you'll probaly be best to flash back a stock one, just in case...
I get crackling sound on all HD2 devices I got...
crackling sound on all HD2 devices
Xeon said:
I get crackling sound on all HD2 devices I got...
Click to expand...
Click to collapse
Me too but no one seem to find these issue important, cause HTC hasent done nothing about it, I guess is the privilege that comes with a 500 euros devise
i got this too.
seems if it happens at start, then the whole call is crap
if it's clear, then all clear...
Hello, I am not sure I should ask this question here, but please help.I buy a HD2 in singapore, I check the s/n and P/n to prove it is offical. But now I got a problem is the phone will call the last number of the call history out automatically when I use the earphone to listen Mp3 with Manila Mp3 Player. This happen when the screen is locked and turned off, and only when I use the earphone. I am using the offical rom with radio 1.66 which I download from www.HTC.com. It also happens to my frends who also use HD2. Is there any why to fix it? Thanks a lot.
No, this is hardware related and happens with an .. amount of devices. Another headset may solve the problem.
dsdsdsf said:
Hello, I am not sure I should ask this question here, but please help.I buy a HD2 in singapore, I check the s/n and P/n to prove it is offical. But now I got a problem is the phone will call the last number of the call history out automatically when I use the earphone to listen Mp3 with Manila Mp3 Player. This happen when the screen is locked and turned off, and only when I use the earphone. I am using the offical rom with radio 1.66 which I download from www.HTC.com. It also happens to my frends who also use HD2. Is there any why to fix it? Thanks a lot.
Click to expand...
Click to collapse
HTC Kovsky aka Sony Ericsson Xperia X1i
Ford Focus aka Honda Civic?
I have the same problem, just got mine changed..
I figured it was just me getting to some key or something, had the phone in my pocket, the screen should get turned off, but it does mysterious things in my pocket!...and when I use the handsfree it calls the last nr on the calls list, even last incomming call...
So HTC knows about this problem?
i have this same sh.t too..when i plug my 3,5mm speaker jack and start music tab then it goes crazy and calls the last incoming or outgoing call but when i unplug the jack it stops..any idea, any solution?
Ok, firstly, are you using the official headphones that it came with it? If so get it swapped. If not use the official ones.
After doing quite a bit of testing with this issue, as it has been bugging me since i got the phone, i have found 2 noticeable things.
1. As above using non official headphones can cause this issue but it's not just any clone headphones that it does this with. You will find more often than not this happens with cheap headphones. The gold plated ones stop this.
2. I use mine in the car to play my mp3s through the aux socket on my stereo and found that if i have the heater on to clear the windscreen this heats up my phone (as this is where it is mounted) it happens then.
You may also find that the songs start skipping through very quickly.
Also I found this started to happen less and less with the 2.xx base cooked roms as well. Whether this is coincidence or not I just dont have the patience to test.
Hope this helps in some way.
Hi All.. I posted this in Energy thread in deveopment but I think it is more suited to be answered here... anyone please help before my friend defects back to Apple!
adamelphick said:
OK Strange one here - hope someone can help!
I flashed older cookie on to HD2 for a friend and took phone to her in Malaysia - all seemed well but phone was freezing apparently so her brother went to HTC asia site and downloaded a ROM for it! GRRRR
Anyway it was a T-Mobile rom or something with a '51' radio. Since then when she makes a call she can not hear the other person through the earpiece (but can through the headset!) , but CAN hear a busy tone if the person is already on a call when she calls!
So I flashed latest Cookie Dinik style back on and replaced the Radio with 2.07.50.** and still the same!
I don't understand how the earpiece can make the busy sound but not hear the voice, yet headphone works?! I have connected remotely and used MyMobiler to see screen of HD2 and looked for anything that may be causing it but all seems fine.
If anyone has any ideas please help as she is about to go back to an iPhone after just moving to this HD2 on my say so!
Click to expand...
Click to collapse
hmm thats an odd issue and I would be suprised if anyone else has encountered it :S
are you positive its the ear piece speaker thats making the busy sound and not the loudspeaker on the back of the device?
also have you tried swapping between loudspeaker and normal handset mode? does the call work in loudspeaker mode but not normal speaker mode?
Xp3RiM3nT said:
hmm thats an odd issue and I would be suprised if anyone else has encountered it :S
are you positive its the ear piece speaker thats making the busy sound and not the loudspeaker on the back of the device?
also have you tried swapping between loudspeaker and normal handset mode? does the call work in loudspeaker mode but not normal speaker mode?
Click to expand...
Click to collapse
Good idea with the loudspeaker mode - will ask her to check that. Can't see how a rom flash could cause it - hope it's not faulty hardware!
I had a similar problem with my HD2: I wasn't able to hear my counterpart. I have tried several radio/ROM combinations with no luck. Looking at the test results I guessed it was a sporadic hardware issue of the earpiece. Sent the phone off to service, they confirmed the problem, replaced the earpiece and shipped it back, all free. Great service!
Of course, I had to restore to factory settings beforehand, including the original SPL, radio and ROM. If the phone is still under warranty I would suggest you try a hardware repair.