Related
[email protected] <[email protected]>
Please just send a single reporting the problems and for update.
SE will have to listen to us....fill there mailbox.
im with you man.
I just send an email on SE. here is a copy:
Its a shame. You (SE) were my favorite cell phone company since T68i (and p800 was like something that just came from the future). That is even 3 years before I got myself my first SE phone (T610).
I was waiting for X1 for more then a year (anounced on february 2008, my mobile operator got it on march 2009, I got it on april 2009).
X1 still is my favorite phone of all time (**** the snapdragon, **** the 8MP camera and **** the 8GB internal storage... X1 had a soul. It had personality). But X2 makes me kick same ass.
If only my X1 wouldnt get broken and then when they couldnt get it repaired they should give me a new X1 but instead they gave me new X2.
I just cant believe you made so crappy successor to such an amazing phone as X1. Even afther the 6 months since x2 was released it feels as unfinished product.
The store gave me X2 for free and I still feel robbed. You should just sit down and think about what I just told you. I cant imagine what people must be thinking who had to pay for X2. I simply cant imagine them getting another SE phone ever again.
When my K700i got stolen I used a nokia 1600 for some months. and 1600 is a better phone then X2. Sure it doesnt have a camera it doesnt have a qwerty but with nokia 1600 I knew what i have will work as it should (plus the battery lasted around 12 days).
X2 being advertised as successor to X1, and a high end business phone. Let me tell you something. almost 2 years old X1 is a better phone then X2, X2 is the worst phone I ever had (because of bad software), even philips fisio 820 (not a good phone) was a better phone then X2. Fisio at least worked. If a business man would be satisfied with X2 he is no business, he is dumb ass individual who cant tell a phone from a pile of $h!t.
There is one thing i havent seen better on any phone ever. its the calling program. Its useful as it can get. Its simple and nice looking peace of software. But what its all for if sometimes calls get dropped, sometimes the caller cant hear me or I cant hear him... If at least the calls were perfect so that people wouldnt always ask HEY DUDE WHATS WRONG WITH YOU 500€ PHONE? X2 is not a business phone its a huge embarassmen and that is what it is. An embarrassment that you have to pay a lot of money for.
X1 was the soul of XPERIA brand to me and you killed it with X2 and no X10 or X8 can save it. You shouldnt leave the x2 software as it is. There has to be another update even if there is no new features it should at least address the performance issues, the sd card issue, the call issues... also if you advertise WVGA video recording at 30fps that is what it should be in reality, but its not.
As I sad I was a huge fan of SE. Im SE user since 2003 (t610, k700i, k750i, k630, P1, X1, X2). But if X2 stays as it is in MR2 and there is no new update its the last SE Ill have.
I hear druid 2 is a nice phone. But still if x2 software issues was fixed I wouldnt have a reason to change to other phone.
I know youll think of me just as a number, a decimal number. I am. But I hope that every unhappy user of X2 sends you an email everyday so you guys get sick of it and do something abouth it. I know WM6.5 develop is almost dead. WP7 is on the way. But a phone you made and lunched and put a hefty price tag on should at least work properly.
I know my english is not the best, well its still better then X2.
SE fan Grega Bajželj, Slovenia
Thanks bro...SE will listen to us...pray
no replay from SE yet.
I think that a class action menace cold be a nice addon on the emails.
Unluckily in my country the class actiopn concept is too young ad hard to pursue.
sorry my ignorance but what is class action concept? I had googled a bit but i didnt get an understandable answer what is it.
gbajzelj said:
sorry my ignorance but what is class action concept? I had googled a bit but i didnt get an understandable answer what is it.
Click to expand...
Click to collapse
I mean that in some states, the class action (a collective lawsuit) is a well known way to protect the consumer's rights.
Here in (Italy) this practice was unknown until few years ago, and even now the law is still too biased in favor of the big companies.
In short doing a collective lawsuit here is still (at least) impractical.
My English is poor but I hope, you can understand what I mean.
JAPANESE...they have high pride, they won't do what people tell them to do....so forget it, they won't listen.
I'd send your message again with the vulgar language removed.
You want to come across as a serious person, shomeone they want as a customer rather than just a kid throwing a tantrum? Then email them "professionally".
Once you start swearing, they stop reading and quite possibly blacklist your email account.
you minght be right. ill clean my email of swering.
supertrac said:
JAPANESE...they have high pride, they won't do what people tell them to do....so forget it, they won't listen.
Click to expand...
Click to collapse
I think that stereotypes aren't helping here.
And AFAIK SE is still, technically a Swedish company, it's mainly the good old Ericsson company, with some Sony addition, not the opposite.
I hope every one send massege to SE to solve this rubbish phone ..
Small problem in IPHONE 4 make apple give solution for every phone why this not happen in our case and change this rubbish phone or solve it ..
email SE CEO: [email protected]
Maybe he has time to listen to us.
im also sick and tired
so much unresponsiveness
memory card problem
loading problem
y the hell they arnt updating
fixing the issues
got a reply from SE, just a corporate answer, but at least we know that they do read their e-mails...
Dear Customer,
Thank you for contacting Sony Ericsson Contact Center.
In reference to your e-mail regarding Sony Ericsson handset. We comprehend your sentiments over the delay in contacting you.We apologies for the inconvenience caused to you and would like to inform you that we are taking your suggestion as a valuable feedback and this will help us to enhance the quality of our product and maintain the high standard of our services.
Best Regards,
Sharma Vijay
Sony Ericsson Contact Center
If we can be of further assistance, please email to us at [email protected].
For the latest news and further product information, kindly visit our website at www.sonyericsson.com
For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support
For content downloads, kindly visit our website at www.sonyericsson.com/fun
In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.), 1800-11-1800 (Toll free number from BSNL & MTNL
Contact Us | Legal | Your Privacy
©Copyright 2001-2008. Sony Ericsson Mobile Communications. All rights reserved.
________________________________________
________________________________________
17/Aug/2010 02:54:57 EST
From:
To: , [email protected]
Subject: Xperia X2 update
Dear Support Team,
I would like to know if there is any plan for future update after MR2, It is unfortunate that Xperia X2 has become an abomination with a quasi working Slide View and a new 6.5.3 Windows system. It would be more comforting to know if SE is going try to merge these two systems into a better one
Thank you for your time
William
A Faithful user of Ericsson since T68i
Sign-up for the Service Panel on X2
I just received an email from SE inviting me to take a survey. It was a fairly lengthy survey, including how I use the phone, what features are important to me, and what my impressions were. Toward the end, it offered me a free-form section to "speak directly to the manufacturer" (400 words or less), as well as an opportunity to give them my phone number for any future questions they might have of me.
Apparently, this survey was a by-product of having signed-up for the Service Panel on the X2. So, for all those frustrated, I highly recommend signing-up on the Service Panel. I don't know how much they will take my responses to heart, or if I'll ever get called. However, (I think) the good news is that this might indicate that they're not "done" with the phone just yet (or possibly not even with Windows Mobile, in general).
In any case, it's probably a better method of reaching them, then dropping a s-load of f-bombs on them.
Since owning the phone my #1 complaint would be the lack of internal memory space compared to the X1, and that the bluetooth/Voice Command compatibility is not as good as the X1. However, overall I am continually amazed at the hate thrown toward the X2's way. From a hardware perspective, the phone puts HTC to shame. It's significantly lighter, more-pocketable, the keyboard is better, the screen more readable and accessible. ... just better, better, better. For all the complaints about performance, I notice a perceptible improvement in game performance on the X2 vs the X1 (things as simple as PacMan, or as intensive as the PS1 emu).
I agree with everyone that 1 more firmware update would be appreciated (significant improvements to Slideview and bluetooth support in particular; reduction of 'bloat', if possible). There are weird circumstances (particularly with the CNN panel, if left running) where the phone will unexpectedly 'crash'. But, to me, at only the 2nd firmware update, this phone's software far exceeds the capability of the X1 at the same point-in-time of the lifecycle.
The only thing that made the X1 a truly solid & flexible phone were the hacked ROM's (particularly, gtrab's latest which --ironically-- was based off of the 1st-gen X2 firmware).
Hi,
I would like to start discussion, what do you thing, why is the MS still issuing tha activation codes for WP7. Nobody here could think, that in MS are so stupid, that they did not noticed, that there is successful port of WP7 to HD2 and that they are now issuing the activation keys to those phones.
I am thinking about those possible reasons:
they do not want to piss regular customers, who could have this problem with the activation
they want to have higher marketshare, so they are just overlooking the issue
they will shut all those WP7 and live ids in next update, so they do not care right now
What do you think guys?
I think option 1.
would go for option 1.
only marketshare that would go up is web browser marketshare... they do not sell more phones this way.
what could be a fourth option is that microsoft actually uses the XDA community to test every security system in their OS for loopholes and bugs in an early stage so they can fix all that (without having to look for the problems theirselves) and make sure people are unable to hack their OS when the OS goes into a more complete and final form as the OS is now only in 7.0 and not even released globally.
still option 1 is more likely. they possibly do not have a database with all s/n or imei numbers for all (sold) wp7 phones so they are unable to check.
aenedor said:
I think option 1.
Click to expand...
Click to collapse
Its Option 1. I remember reading on their support site that on some cases that the verification fails (the did not mention the possible reasons) on any windows phone out of the box.
homer.web said:
...
they do not want to piss regular customers, who could have this problem with the activation
they want to have higher marketshare, so they are just overlooking the issue
they will shut all those WP7 and live ids in next update, so they do not care right now
What do you think guys?
Click to expand...
Click to collapse
Definitely #1. When I called technical support, it seemed like the woman I talked with had done this before and she knew exactly what I was talking about. She asked if I was using WP7 and when I said yes, she even said "Oh, well that's why you need an activation code." I think I read somewhere that even if you're using a WP7 device, doing a hard reset on the phone would cause you to need a new activation code, so it's not out of the ordinary for them to receive calls about it I suppose.
#3 is something I'm a bit worried about in the back of my mind, but the thing is my phone identifies itself as an HD7, so I'm not sure if MS would be able to tell it wasn't. I also don't think it's worth their time and money to look into the issue since in the bigger picture, the amount of users who haven't bought an "offical" WP7 device is relatively small I would think. Another thing is they're now getting money from me, since while I have absolutely no interest in buying a new WP7 device, I'm now buying apps/games and will probably buy some music through Zune (really digging the software).
I don’t think there is a downside for MS at the moment. From what I understand, the HD2 is one of the few (last gen) phones capable of running WP7 and the more people that use WP7 the sooner that apps that are popular for other OS's will be created for WP. More money for MS but more importantly, quicker adoption by the general public because the marketplace will quickly catch up with Apple and Droid.
From my limited use of WP7, it’s a great addition. Different thinking in its design but a distinct lack of business and productivity tools in the marketplace is going to hold me back from a using this as my daily OS.
Not a bad thought
I say #1 for sure, though i fear #3 to be honest ;-)
I am highly impressed with Windows Phone 7, and Microsoft may have realized that someone like me may make a WP7 device their next phone purchase.
1 and 2, please not 3.
It's obviously 1 as there have been several actual WP7 handsets needing activation also - that said, there is nothing stopping them from killing all the HD2 codes at any given time. The IMEI still identifies the phone as a HD2 rather than an HD7 so whenever they feel the need...
They could also go as far as banning your Live account from any future access to Zune and Xbox Live due to this - both the one used on your phone and the one you [may have] given them during your phonecall.
I was thinking #2, but i'm reading more and more people now not getting codes. therefore i guess it's #1.
will be very interesting to see what happens when the update comes along. ?will you dare to try it? will marketplace and apps stop working even if you don't install it?
Why should MS actually have a problem with 5 to 10 000 enthusiats that are flashing WP7 on their HD2's? I don't think that will affect sales of new WP7 phones as the HD2 is not produced anymore anyway.
ill take number 3 for 500.00 Alex kidding
I truly believe MS is going to lock us out from Live services similar to the same issue the xbox 360 with a custom FW have,they do a massive band of xbox 360 systems from xbox live service a couple of times a year.
Although we are not pirating any games such in the case of xbox 360 flashed with custom firmware (and yes some people are going to say some use their flashed xbox 360 to backup their games I truly don't care, save it for your mama) just modifying our phones but it seems to me as one way for them to screw us over.
1 & 2 & - I fear - even 3
homer.web said:
Hi,
I would like to start discussion, what do you thing, why is the MS still issuing tha activation codes for WP7. Nobody here could think, that in MS are so stupid, that they did not noticed, that there is successful port of WP7 to HD2 and that they are now issuing the activation keys to those phones.
I am thinking about those possible reasons:
they do not want to piss regular customers, who could have this problem with the activation
they want to have higher marketshare, so they are just overlooking the issue
they will shut all those WP7 and live ids in next update, so they do not care right now
What do you think guys?
Click to expand...
Click to collapse
You do know that Microsoft and HTC along with the rest of them actually read everything posted on these XDA forms.
Why did HTC stop giving out sd cards when everybody started saying there cards were faulty!
Think about it!!!!!!
Russ
Don't be too paranoic. A few years ago Microsoft politely asked XDA not to allow the posting of custom ROM's on it's servers. NOTE: They didn't ask for discontinuation of ROM development, although they could do this legally. They just asked that the ROM's are not hosted on XDA. MS knows this site very well since Day 1.
Same goes for HTC. You look at it in another way: XDA is a perfect testing field for all sorts of things. Here you have a bunch of relatively competent enthusiasts that are ready to do almost everything to theis phones That's a very valuable resource for companies like MS and HTC.
Think about HTC. Their phones are always hackable unlike the phones from other brands. Have asked yourself why this is the case?
TheOnly1 said:
Don't be too paranoic. A few years ago Microsoft politely asked XDA not to allow the posting of custom ROM's on it's servers. NOTE: They didn't ask for discontinuation of ROM development, although they could do this legally. They just asked that the ROM's are not hosted on XDA. MS knows this site very well since Day 1.
Same goes for HTC. You look at it in another way: XDA is a perfect testing field for all sorts of things. Here you have a bunch of relatively competent enthusiasts that are ready to do almost everything to theis phones That's a very valuable resource for companies like MS and HTC.
Think about HTC. Their phones are always hackable unlike the phones from other brands. Have asked yourself why this is the case?
Click to expand...
Click to collapse
That is correct. You have hit the nail on the head. HTC & Microsoft like what the XDA Devs do with these ROMs, as it will enhance them to produce better ones. Just think back a few months, they were going to release the wp7 update for the HD2. And then not? Why.. Probably to see if the Devs could do a hack. Also why would microsoft make some tools available to enhance these ROMs. Yes you are correct, they like what's being accomplished.
Its the same with the activation keys, they now have none stop requests!! But they will issue them. Will have to wait and see if the new update works, or crashes it?? I will give it a try.
Russ
A 'carphone warehouse' insider has informed me that they recieved a bulliten stating that some batches of HTC phones were shipped prior to being activated by MS.
MS apparently have a list of new activation numbers for these handsets but may not have a record of any IMEI numbers etc (he wasn't sure how much they knew about the handsets)
Basically it seems that authentication will also fail on some original HTC WP7 handsets (like the HD7) so MS are prepared to issue those with new activation numbers.
Personally, when I gave my IMEI for my HD2 to get the activation code I changed the last 3 digits and they still said 'ah..yes it's a HTC phone, is that correct?', so might be a good idea to base a made up IMEI on a real one.
The way I see it:
This community and the readers are the one who have spent their time to make their phone compatible with Microsoft so they can use MICROSOFT more. They are saving Microsoft marketing money and expanding its share and generate revenue through apps for them.
Microsoft has always been smart with this. They let the piracy of Windows in ASIA to slit through on basis of expansion of market share. Microsoft should know better than anybody else, why most of the planet use windows,
Microsoft has got the label of M$ but in all fairness, they have been nice considering the power and their dominance. They have special discounts for students, their OS provides the opportunity for people to build any system they want at very very affordable costs.
Their Windows Mobile 7 app development kit virtually has made it simple for app developers to develop apps and make money.
(obviously, they win but at the same time, reduces the production budget for start up folks)
I bought 4 copies of Windows 7 PRO x64 through student discount. Who else would give me so much discount to enable me to buy so many fantastic products?
sorry for the rant and fanboyism. I thought it was justified.
ever thought that maybe they don't know about the hd2 running wp7, my friend had to contact ms for activation for his hd7...
A Microsoft spokesperson issued the following statement:
“We encourage people to use their Windows Phone as supplied by the manufacturer to ensure the best possible user experience. The scenario described is not supported at this time.”
http://www.winrumors.com/microsoft-responds-to-htc-hd2-windows-phone-7-roms/
I read that as open season for the moment....
People lets make some noise on there....
Mouhahahahahahahaha
EDIT: BTW, When I called for the Activation. They gave it to me (but I had already used the one provided here). Then they called me again today just to make sure everything is operating smoothly. I love their Customer service
and this is how the communtiy responded when MS said no!!! the HD2 has too many buttons.
Microsoft would be crazy not to support WP7 on HD2. Of course they encourage it now..!!
Microsoft has always been rather "friendly" with people experimenting with their products. Look at Kinect, HD2, 360, 7, etc. They are not encouraging it but they are not shutting off all doors either...
After all, it's free advertising and more people using their products...
They learn from it as well!!
“We encourage people to use their Windows Phone as supplied by the manufacturer to ensure the best possible user experience. The scenario described is not supported at this time.”
I think the phrase 'at this time' is a bit of a giveaway. In the future maybe???
Whatever people think of Microsoft, they do try to listen to the feedback given by their customers. 'Cracked' software comes with the territory for any OS developer. They could block any unlocks, but that would lead to other methods to bypass this.
No software is crack-proof.
Windows 7 activation was bypassed ages ago, and Microsoft haven't actively tried to stop this.
I'm not a huge MS fan, but hats off to them for trying to improve their software and OS year on year.....
geddeeee said:
“We encourage people to use their Windows Phone as supplied by the manufacturer to ensure the best possible user experience. The scenario described is not supported at this time.”
I think the phrase 'at this time' is a bit of a giveaway. In the future maybe???
Whatever people think of Microsoft, they do try to listen to the feedback given by their customers. 'Cracked' software comes with the territory for any OS developer. They could block any unlocks, but that would lead to other methods to bypass this.
No software is crack-proof.
Windows 7 activation was bypassed ages ago, and Microsoft haven't actively tried to stop this.
I'm not a huge MS fan, but hats off to them for trying to improve their software and OS year on year.....
Click to expand...
Click to collapse
The reason is there is no need to actively fight the activation cracking. It became a battle between the people who want to crack will crack no matter what. So what they did was make it as inconvenient as possible. Even when Windows 7 was cracked, unforseen checks caused the OS to relock itself and etc. More cracks had to be made to bypass the checks that werent seen.
With Windows phone, It's very likely they they don't care as long as people are using it since you can't exactly go out and buy windows phone 7 and install it like you can with the desktop OS. Plus, who knows how much they charge the phone manufacturers if anything.
The chances are, they either don't charge anything or charge very little and expect to make up for it when people buy content from the marketplace.
The phone itself was specifically designed with the pre-release specs for WP7 and with the HD7 was released and was basically the same, it was known then that eventually someone would get WP7 working on the HD2. Microsoft probably realized it and at this point they are going to just not support anyone using the HD2 as a WP7 device which is perfectly reasonable. The HD2 has some bugs to iron out for WP7 and why should Microsoft have to be responsible for supporting it.
This however isn't going to stop idiots who run WP7 on the HD2 from possibly calling Microsoft because of WP7 issues.
Hmmmm, the link at the top has had many HD2 WP7 users reply and left their view. Be careful because to leave your own comment they ask for an email. Make sure it isnt the email you used to activate WP7.
Putting that aside it is nice to see that Microsoft are not trying to slam the doors shut. Lets see what the updates bring and then see if they mean what they say.
Hilarity ensues!
ChrisTran206 said:
This however isn't going to stop idiots who run WP7 on the HD2 from possibly calling Microsoft because of WP7 issues.
Click to expand...
Click to collapse
Nope, the clueless will call regardless...
Honestly though, I didn't know what to think regarding MS's response. I guess I assumed they would shut it down asap. Stunning revelation for me actually and I have new found respect for them in embracing insteading of shunning the enevitable.
maybe MS did add the HD2 to the compatability list a long time ago, but forgot that it was still there, so the customer service just did the right thing.
DannyBiker said:
Microsoft has always been rather "friendly" with people experimenting with their products. Look at Kinect, HD2, 360, 7, etc. They are not encouraging it but they are not shutting off all doors either...
After all, it's free advertising and more people using their products...
Click to expand...
Click to collapse
Not quiet sure how "friendly" they are with people flashing their 360 with a custom firmware unless u call "friendly" getting your ass ban from xbox live and ur account cancel
DannyBiker said:
Microsoft has always been rather "friendly" with people experimenting with their products. Look at Kinect, HD2, 360, 7, etc. They are not encouraging it but they are not shutting off all doors either
Click to expand...
Click to collapse
DennisCSUF said:
Not quiet sure how "friendly" they are with people flashing their 360 with a custom firmware unless u call "friendly" getting your ass ban from xbox live and ur account cancel
Click to expand...
Click to collapse
Yeah, no #%$
I thought his comparison with the 360 was a little off. And M$'s response on the Kinect hack was don't mess with it, until they backtracked and said they made it that way all along.
I guess we will see what happens after the next WP 7 release...
they ONLY reason they are not supplying wp7 for HD 2 is becuz of too many button on our HD 2.. they are stupid.. omg =.=
sooner or later they will put an end to this, and sooner or later hackers will find a way to get pass it.
It comes down to this. its all business. MS wanted a new phone to release its new OS so they got the HD7. who in their right mind in the business world would want to spend millions on a new OS and make it work on past devices before any new devices would come out? and if they make it compatible with hd2, then why not some other windows 6.5 phones? see the chain they'd have to deal with here?
Now as far as their kindness towards the crackers of wp7, that's the only way they could react. if they sound like arse's, ppl would rebel and look down at ms like they do at apple. They aren't going to release some form of fix for the crack right away, so no point in getting mad about it. in my eyes they are behind the scenes saying, have your fun..we'll block it again eventually so you have to crack it again. Meanwhile, they are saving their face, time and money to try to develop a quick fix, and letting people all get drawn into the new OS. Its brilliant. just like our developers here at XDA!
cx1 said:
A Microsoft spokesperson issued the following statement:
“We encourage people to use their Windows Phone as supplied by the manufacturer to ensure the best possible user experience. The scenario described is not supported at this time.”
http://www.winrumors.com/microsoft-responds-to-htc-hd2-windows-phone-7-roms/
I read that as open season for the moment....
Click to expand...
Click to collapse
I think Tom Warren(winrumors) has got his story wrong!
"Some users have contacted Microsoft’s official support lines requesting codes after falsely claiming their device is a HTC HD7. Microsoft has been issuing codes to allow the devices to access Windows Live services."
I never claimed to microsoft that I had a HD7, I was asked why I needed a code. I told them it was for Windows Phone 7, not a HD7. They gave me the code for my WP7 what I told them, so i have not given them false info.
So Tony get your facts right.
Russ
Whither the Upgrade
nzxtneo said:
I guess we will see what happens after the next WP 7 release...
Click to expand...
Click to collapse
I agree. We shall all see what our efforts and desires bring us when the next release of WP7 comes out.
We'll all get the upgrade cleanly, OTA and we'll be smiling.
The upgrade will lock (or maybe even brick) our phones at which point all the small-minded people will scream at M$ for ruining their phones, which they had already ruined by running WP7 on a non-supported phone.
Or the upgrade won't work on our phones; we'll all be on the current version. Still functional but now it's an old OS (like 6.5). And we'll be asking for new ROMs.
And hey, if it's the first item we'll get copy/paste.
LOL. If it's all about copy/paste then we should "upgrade" back to WM 6.5...It has this functionality, as well as multitasking
I'm personally staying for a while with WP7...I like "The Harvest" too much
I just happened to read an article over at pocket now:
http://pocketnow.com/windows-phone/microsoft-on-hacked-windows-phone-7-and-live-services
titled: Microsoft On Hacked Windows Phone 7 And Live Services
in their vain search for headline news it seems pocketnow made it a part of their duty to have Microsoft look into us getting Live ID keys for our HD2s running Windows Phone 7. Now Microsoft is saying their going to take a hard look into this pratice. who knows what is going to happen if Microsoft is going to ban the issued keys
by the amount of mad faces you can tell i'm pissed.
wether Microsoft new about what was going on or not, pocketnow just amplified the issue.
It was strange that Pocketnow chose to push Microsoft on the issue. Microsoft seemed to be (deliberately?) ignoring the HD2-WP7 key issue. Pocketnow is just forcing them to take a position - which helps noone (except Pocketnow).
I imagine that Microsoft wont be too active in pursuing our phones. They will probably just put in place a policy to restrict new keys.
Perhaps everyone is just jealous of us & our HD2....
coolfire said:
Perhaps everyone is just jealous of us & our HD2....
Click to expand...
Click to collapse
Sounds like thats the case.
link is dead anyways >.<
Ive been following pocketnow.com for years, very disappointed in them for forcing this and publishing this article.
F*CK you Anton D Nagy!!!!!
jcsy said:
link is dead anyways >.<
Click to expand...
Click to collapse
http://pocketnow.com/windows-phone/microsoft-on-hacked-windows-phone-7-and-live-services
Everybody should leave a comment on the article to show how let down you feel with them/author.
TheATHEiST said:
Ive been following pocketnow.com for years, very disappointed in them for forcing this and publishing this article.
F*CK you Anton D Nagy!!!!!
http://pocketnow.com/windows-phone/microsoft-on-hacked-windows-phone-7-and-live-services
Everybody should leave a comment on the article to show how let down you feel with them/author.
Click to expand...
Click to collapse
I'm with you on this one.
As long as everyone is buying from the marketplace and not bloomin well ripping apps and side loading them, Microsoft will be happy, but alas with all things people feel the need to steal from others, Android is rife with piracy...
So I would imagine Microsoft would be very pleased with HD running WP7 and activating the Live services as they can get more revenue from the marketplace without having to support our devices in anyway.
JUST BUY SOME APPS people and we will be OK.
People always seems to immediately think just because you have cracked or hacked a device it means you are a pirate, this is not true
Tards at pocketnow grrr haters! Thats what they are!
Hmm they always been apple fanboyz, but this is it!
A little sidenote, if microsoft locks us out, I'll never ever buy a phone from them again. Customers will drop like flies, let's sit this one out.
One of the only results of the article is that more people will know about being able to flash the WP7 ROM on their HD2s. Microsoft was of course aware of the ROM and why the number of people asking for keys for WP7s increased. Microsoft surely had formulated their responses and policies on the situation long before pocketnow.com contacted them.
The only other result is more people can see what kind of outfit that site is.
Most likely this will have little effect on using the ROM or obtaining keys.
Yeah, I saw that article earlier. Was surprised they would press the issue, but you know journalists, they generally have no conscience, all they want is a story. Won't be supporting or recommending pocketnow from now on.
Think as a Microfoft guy. Some retards come and ask you if you are OK that your services are being hacked. Of course you will not say that you are OK with this. It's a completely different question if you will do something about it.
Although the term "hacking" is completely wrong here. We all have legitimate WP7 keys issued by MS. He have hacked NOTHING to get Live access. Some ppl even said honestly they have a HD2. The MS representative that gave me the key never asked me about my device btw.
Just see the matter from MS point of view: YOu have 10 000 or so Windows Mobile customers that have found a way to flash WP7 to their devices. Unfortunately for you these folks can also flash Android to their devices. What would you do? Shut them down and send them to Google?
rlydiard said:
One of the only results of the article is that more people will know about being able to flash the WP7 ROM on their HD2s. Microsoft was of course aware of the ROM and why the number of people asking for keys for WP7s increased. Microsoft surely had formulated their responses and policies on the situation long before pocketnow.com contacted them.
The only other result is more people can see what kind of outfit that site is.
Most likely this will have little effect on using the ROM or obtaining keys.
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Pocketnow already has tons of articles telling people that HD2 has got WP7 now.
What they did by this article was just to get Microsoft to look into a matter which they were most likely deliberately ignoring!
Am totally disappointed by Pocketnow!
Tanmay® said:
Pocketnow already has tons of articles telling people that HD2 has got WP7 now.
What they did by this article was just to get Microsoft to look into a matter which they were most likely deliberately ignoring!
Am totally disappointed by Pocketnow!
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Yes, I am quite aware of the articles that pocketnow.com has put online about HD2s running WP7. Partly because of those articles, and because Microsoft does indeed monitor XDA-Developer posts, they were indeed aware of the port since the beginning, and they certainly were aware of why so many people have been trying to obtain keys.
I doubt that Microsoft was deliberately ignoring the situation, but had already formulated their policies. And, as another poster pointed out, how do you expect Microsoft to respond when asked by a publication about the situation?
Microsoft could have come out with a much tougher statement, but they did not, so I still maintain that the situation for those who use WP7 ROMS on the HD2s will not drastically change, and that Microsoft will not make a sudden change of course here.
MS were already looking into this. You don't get to be the biggest software company by not knowing what is going on with your business.
Everyone should just relax. I've had a few friends who have told MS that they are running WP7 on HD2 and they need an activation code. MS gave them one, no questions asked.
If MS wanted to stop us using WP7 then they would have blocked ALL services by now. The HD2 is such a small share of their market, do you think they care? Not really. More exposure for them and their OS.
Personally, I don't really care either way. It would cost MS a few bucks to actively exclude certain phones. It isn't worth their time or effort. WP7 is a new OS. Why would they want to limit exposure?
Pocketnow are in it for the money. Any news is GOOD news.....
For all the people saying that they are disappointed by PN.COM,
Here is the response from the writer:
Anton D. Nagy said:
"@Adam Bentley, @luke Flex
Thanks for the kind words!
I get it you're neither a developer with software in the Marketplace nor songwriter/artist/or part of a band with its Music up on Zune. I understand you're not even part of an OEM or carrier that builds or sells smartphones or communication services and I think you’re not part of the team that made Windows Phone 7 possible. Simply put, I don't think you're someone who earns anything from the activities above. Should I wish you that your work, whatever it is that you do, would end up hacked/plagiarized the same way someday? No, I will not!
If you think that Anton, or even pocketnow.com for that matter, can do anything to influence a company like Microsoft, you're a fool! If you think that Anton, or even pocketnow.com for that matter, brought Microsoft the terrible news that its platform and services got hacked, you're a fool again!
What I'm saying here -- and this will be in no way considered pocketnow.com’s position -- is that I don't really care about the opinions of readers like you! Not because of the "screw you" part because we're professionals, but because the words that express your inappropriate thoughts, because of the mentality. You think you deserve to have something just because it simply can be achieved or because you own an HTC HD2? You disrespect the thousands who’ve worked hard for software that runs on hardware designed and manufactured by other thousands. You disrespect your fellow community members who have legitimately bought Windows Phone 7 software running on Windows Phone 7 hardware. Last but not least, you disrespect other pocketnow.com readers that might agree with the things I said above."
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To my mind, this answer is just a kind of hypocrisy, bc I don't think Microsoft would be angry if some thousands of users would buy applications from the market, or even if some HD2 users would develop some apps (Microsoft claims that developers are needed and welcome).
In addition, remember that a lot of us (and me in particular) have bought HD2 only because it was the first phone that would have an update to WP7...
To my mind, it's just fair for us to have a port, even hacked, to WP7 !
kawazaki said:
For all the people saying that they are disappointed by PN.COM,
Here is the response from the writer:
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The tool obviously doesn't realise the 'hack' does not allow carte blanch access to any Marketplace software, but only to free apps.
Poor journalism. But I'm sure Anton/PN is going to get a few extra hits out of this.
the only ones who will benefit from it are pocketnow.com, obviously.
I suggest we don't give them the attention they so loudely cry for, because they will bring XDA down. They disrespect developers, not vice versa.
Whatever goes on, I don´t care at all.
Yes, I indeed was hoping that WP7 would be ported for our HD2. Unfortunately, MS and HTC both missed the chance to offer this upgrade officially. Just try to imagine if they would have done this: There is a big chance that some longtime WinMo users would move over to the new platform - just thanks to a trial possibility.
The thing is: I think 80% of all HD2 owners don´t flash their devices. Imagine the possible boost for WP7 if all those were offered to upgrade officially. Great customer satisfaction generates positive mouth-to-mouth advertising.
If they start to fight the "hack", I believe the opposite will happen: More former "core" WinMo "power users" than before will move on to Android and iOS, the first is more "open" and the second is nicely jailbroken, both offering a massive number of apps. The result for MS is not only negative mouth-to-mouth advertising (the worst scenario a company can suffer), but also loss of ROI since less potential users buy stuff from marketplace, less potential users decide to use paid "Live" services (such as XBox Gold membership, let alone maybe even new potential buyers of that gaming platform), etc.
MS could simply decide to stop giving codes for "unsupported" hardware. Then again, HD2 is so close to HD7 that they might consider this device as "compatible". If they are even more clever, they could offer a trial, just as many app providers do in the marketplace. I would actually be willing to pay a couple of bucks if I would decide to keep WP7 - which is not the fact as of today, mainly because the OS isn´t ready yet imho.
I was pretty hyped every since this device got announced. Saving up my money and arranging for shipping beforehand so I could snatch it ASAP but actually no, I won't be getting this device at all.
I'll tell you the experience I went through when I tried asking their support if they'll release 16gb version of the device so I don't end up regretting jumping the gun on the 12gb one.
Whole experience was dodgy af from support not being able to speaking proper English at all to constantly being asked for personal data that I'd later realise wasn't being user to better answer my questions at all.
For example I asked if there's a trade in program and they reply asking what device I'm using. I take that as OK there is but maybe not every device is elegible so I reply with my current device only to be then told that there's no program at all??? ( Why did they ask what device I'm using then idk and they haven't bothered answering when I questioned them... )
I was also asked where I currently live when I asked if there's a 16gb version on the way and what it would cost. That was before I asked for trade in program, so I thought they might be asking in order to tell me the price for my region but no. Once again, they have no idea if 16gb version is in production and they just inquired for my info again for no reason.
Mind you, the English is completely broken and the reply turnaround is few days to a week per response at best, so I really didn't feel like dragging the conversation around asking why they want to know all of that beforehand.
After all of that I don't feel like I can trust a company like this not to be looking into my personal data during my use of the device. Paying 700$ or maybe upwards of 800$ if 16gb version ever gets released is way too much for not having an ease of mind of what might be going on in the background.
I understand that their reasoning for where I live might be justified but never in the conversation did they inform me ahead of time on what the purpose is for all the data collection is. They haven't answered why they want to know what device I'm using if there's no program in the first place so I'll assume that previous reasoning was also an excuse thought up to justify their inquiry.
I'm pretty bummed to see that as a company they haven't changed much from their early days. They might have improved the OS, introduced better hardware and all but the core of the company is still both shady af and completely non organised.
This all plays a major factor in why I won't be getting this device, just thought I'd let others know too if they are thinking of going for it.
Picture is below, you will have to read from the bottom to the top to follow the conversation.
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
They tell you to look at the site for information on the sale of the devices in question.
After your question of If a device with 16gb of ram would be available. if the site says no, there is no plan.
so you had your answer to your original Question. they asked what region so they could confirm what devices where available to you. because some parts of the world cannot receive their devices.
your question on the 12gb to 16gb upgrade must have been a mis-understanding.
you can read that in their response. they said there would be no way to upgrade a 12gb to 16gb. to them thats a technical impossibility.
they didn't understand that you meant trade back your 12gb RM5S for a 16GB version.
they though that you were asking if you could upgrade the hardware of your 12gb model.
at least thats how I understood their answer of your question.
they may have asked you what device you where using because they honestly though you were contacting support for a Nubia device. when you said you had a different phone altogether, they were trying to tell you that they did not support your device. as in Nubia don't do customer support for Huawei.
after that you blew up at them for general question to find out what market you were in to see if you would be able to even buy any model.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
even putting some some of your messages into google translate. going to Chinese simplified then translating it back to English what do you get? because that's only half of about what they will understand from your questions.
I think they did a professional job of explaining to you that you needed to look at the information on the market site of your location. and that they couldn't give you support with your Huawei because its not a supported model of their Nubia support team.
Also you should Hide your personal Email address when posting things online.
Patrick Morgan said:
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
They tell you to look at the site for information on the sale of the devices in question.
After your question of If a device with 16gb of ram would be available. if the site says no, there is no plan.
so you had your answer to your original Question. they asked what region so they could confirm what devices where available to you. because some parts of the world cannot receive their devices.
your question on the 12gb to 16gb upgrade must have been a mis-understanding.
you can read that in their response. they said there would be no way to upgrade a 12gb to 16gb. to them thats a technical impossibility.
they didn't understand that you meant trade back your 12gb RM5S for a 16GB version.
they though that you were asking if you could upgrade the hardware of your 12gb model.
at least thats how I understood their answer of your question.
they may have asked you what device you where using because they honestly though you were contacting support for a Nubia device. when you said you had a different phone altogether, they were trying to tell you that they did not support your device. as in Nubia don't do customer support for Huawei.
after that you blew up at them for general question to find out what market you were in to see if you would be able to even buy any model.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
even putting some some of your messages into google translate. going to Chinese simplified then translating it back to English what do you get? because that's only half of about what they will understand from your questions.
I think they did a professional job of explaining to you that you needed to look at the information on the market site of your location. and that they couldn't give you support with your Huawei because its not a supported model of their Nubia support team.
Also you should Hide your personal Email address when posting things online.
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I wish I could give you a hundred likes for this.
As a matter of fact, I was equally thinking along the same lines as your response when I was reading his post.
To OP: I think it's time for you to do a little research on your own first rather than immediately looking for ways to point a finger.
Just my 2 cents
I gotta agree with Patrick, but at the same time I got hosed by Nubia with my RM5G and had a completely different yet still terrible experience. My phone arrived uncalibrated, I talked with Nubia Admin's and they agreed my phone was not calibrated correctly because the camera will switch from 16mp to 64mp, but the image quality is exactly the same, so the camera app is showing it's 64mp, but it can't produce it because it was never calibrated before it left the factory. Which means there's a whole batch of RM5G's out there that don't actually take 64mp photo's. I contacted Nubia countless times, they only actually responded twice, the first time they were really nice, apologized for the phone not working and gladly offered to take it back for an exchange. and after giving them all of my info, just like stated above where they're data hungry. They ghosted me. I tried again about a month later because the finger print sensor also stopped working and again, same process, ,they were nice, offered to take it back and exchange for a new unit, gave them all of my info again for the return label, and just like clock work, ghosted me.. fast forward 8 MONTHS LATER, I got an email (this was only a few weeks ago now) where they actually followed up asking if I still needed a return request for my phone. I said yes, they then asked for all of my info.. again.. even though it was literally in the previous email they responded to.. but sure, play by their game, gave it all again.. and ghosted.. it's been a few weeks now, probably going on about a month actually and I still haven't heard back from them lol.
To put it simply, they do not care about customers, Nubia is about making money, they just want their product in your hand, once it is, peace, later, seeya, goodbye.
So I gave up on them. I have all of it documented, made a few youtube videos, people hated me for bad mouthing Nubia but in all reality they're a terrible company. The RM5G is actually a deadly phone now that everything is fixed, but you gotta remember this is a phone that on launch showed up to my door unable to make a phone call because the software was so broken the microphone would turn off if you made a call, it only worked on speaker phone lol. It couldn't send MMS messages, and mine specifically doesn't even have a calibrated 64mp camera. It's complete junk. It looks cool, ,the idea is there, the platform is there, the software is trash, and the company should probably be stripped of rights to sell uncompleted products.
It was as later confirmed that the launch software was Beta because they didn't have it done for their launch day, so like I said earlier, clearly shows that rather than delaying launch to fix bugs, they cared more about getting their phones in our hands rather than actually having a good product.
I mean, it's great now, basically everything is fixed but the soiled taste in my mouth from this company makes this phone look good on my desk, I don't daily it, and if anyone asks about it I tell them it was almost cool but the company ruined it and I don't recommend people buy them because of Nubia's practices.
Kinda like what they did here with the 5S lol, lets just change the logo on the glass.. add a little piece of metal to the centre.. .boom, new phone, new software that actually works.. no we won't fix the 5G yet.. we'll make a new phone for $10 more instead of fixing the actually identical phone already in the wild that's riddled with issues.
Nubia cares more about making money, than they do making a good product. It's been working for them this long, why would they change? Sure it's shady but it's business, it sucks but that's the world we live in, if we don't like it, then we just won't buy their products again. I'm one of those. I still play with the 5G from time to time but I wouldn't daily this thing if my life depended on it.. Which not as life threatening as suggested, but I soft bricked my S20 ultra while playing around with One UI 3.0 flashes, and instead of putting my SIM into the RM5G, I just decided it was better to go without a phone for 3 days until I fixed my S20 Ultra than it was to deal with the bugs and headaches that follow with the RM5G.
Which is why I'm back, 8.11 came out and it's suppose to be good so I'm giving it another shot, maybe I could use it as an Android game console to toss in my bag or something if it's stable enough.
Anyway, kind of went off on a rant there. Nubia is trash, the phones are cool, but if you buy one, just pretend you're buying something without warranty, no customer support, and you're entirely on your own once you get it. You buy these phones AS-IS because Nubia doesn't give an F about you after the sale is completed lol
bencozzy said:
This is the redmagic 5s forum I think you posted on the wrong place.
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It's still the same phone, they both even officially use the same firmware now. 5G and 5S are the same phone, they just have a different piece of glass on the back.
However, I was just responding in coordinate to the OP having a bad experience with the company Nubia, as I also had a bad experience with the company, it's still relevant as the device doesn't matter when we're addressing the customer support we received.
Guys I need some help. If I am posting in the wrong place I apologize and please redirect me. My less than a month old 5S pulse (Christmas present we got both his and hers) literally just died while I was scrolling through my WeChat! I really loved the phone though up to that point. No the phone was not abused....I baby it! It had more than 90% charge at the time, was not running any apps so no stress, laying on the table beside me so not in my pocket or being charged. Literally just watching a photo on the screen and it suddenly dimmed black and died. No sign, no drama. Power button and volume buttons dont do anything....any ideas as to what to do are welcome :-(
I don't see a support thread for 5S here ...only 5G hence my above post
Phew thank God I saw this thread. Was really interested in the redmagic 6 pro, at £600 but stories like these freak me right out, I guess I'll be staying away.
Patrick Morgan said:
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
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Hi, I'll jump into the conversation as it's similarly relevant to my case.
I agree with the rest of your arguments, but including the part where you, yourself mentioned possible nitpicking & in a limited context, will side with the OP.
I have a feeling you try to see the best in people & also in this case, focus on the "human being".
That's noble of you, but let's keep in mind that at the end of a day, we're (as client) making a financial transaction & expecting/owed reliable support. It's not the client's worry how the supplier (in this case, Nubia) sorts out his support structures, but the supplier, needs to manage client expectations & deliver a service of relevant quality.
1: I'd agree with the OP, that Nubia has terrible support.
- being fully aware that they are providing a global service (assuming OP reached out via the global or EU portal), should provide adequate support - meaning service desk agents or support staff with adequate command of the English language.
- responsiveness - my particular case has echoed OP's experience - terrible response times. To the extent of "some benefit", they did follow up on some questions with a week's/week & a half, delay.
- knowledge & eagerness to provide client satisfaction - they will never tell you that they don't know something but will consult internally & come back to the client with a satisfactory response (I was asking about the reason behind the differences in power adapters in the different regions - global/china).
- misc - not following their legal obligations & releasing adequate GPL code within required timelines (example: kernel).
- the device is crippled on unlocking the bootloader (fingerprint scanner stops working). Understandably, any activity AFTER unlocking a bootloader (example: messing with system files) is not RedMagic's worry, but the sole fact of just unlocking the bootloader should not cripple functionality. Relevant behaviour in other OEMs (Sony Xperia - the camera stopped working after unlocking the BL, but they fixed their approach in time).
2: they will not take ownership for blunders & do their best endeavours to make it up to the client.
Case: I ordered my phone on the 10th of April, it was stuck in processing for 2 weeks (their shipment policy mentions a maximum of 4 days for processing). It's still not here (major city in the EU). Even in the most pessimistic variant, the device should have been at my doorstep, yesterday at the latest & I'm looking at a delivery near the end of the week.
They cancelled the first FedEx shipment, were not forthcoming/(fully) transparent regarding the cause.
Mistakes happen, but if I were a supplier who's keen on building brand loyalty & focused on the quality of my service, I'd go miles to try to make it up to the client - in this case, I would have at least expected the fastest shipping & maybe a gesture of reparation (some accessories, or at the very least discounts for purchases in the future).
The only thing which kept me from going for the Black Shark 4 Pro was the absence of an under-display fingerprint scanner. I admit that RedMagic seems to be the current leader of the gaming phone niche, but other OEMs have caught onto this segment & in a year or two, should RM keep their current approach/practices, will start losing relevancy, as at the end of the day, client satisfaction is all that matters & this should be the foremost priority of any business owner.
adwinp said:
Hi, I'll jump into the conversation as it's similarly relevant to my case.
I agree with the rest of your arguments, but including the part where you, yourself mentioned possible nitpicking & in a limited context, will side with the OP.
I have a feeling you try to see the best in people & also in this case, focus on the "human being".
That's noble of you, but let's keep in mind that at the end of a day, we're (as client) making a financial transaction & expecting/owed reliable support. It's not the client's worry how the supplier (in this case, Nubia) sorts out his support structures, but the supplier, needs to manage client expectations & deliver a service of relevant quality.
1: I'd agree with the OP, that Nubia has terrible support.
- being fully aware that they are providing a global service (assuming OP reached out via the global or EU portal), should provide adequate support - meaning service desk agents or support staff with adequate command of the English language.
- responsiveness - my particular case has echoed OP's experience - terrible response times. To the extent of "some benefit", they did follow up on some questions with a week's/week & a half, delay.
- knowledge & eagerness to provide client satisfaction - they will never tell you that they don't know something but will consult internally & come back to the client with a satisfactory response (I was asking about the reason behind the differences in power adapters in the different regions - global/china).
- misc - not following their legal obligations & releasing adequate GPL code within required timelines (example: kernel).
- the device is crippled on unlocking the bootloader (fingerprint scanner stops working). Understandably, any activity AFTER unlocking a bootloader (example: messing with system files) is not RedMagic's worry, but the sole fact of just unlocking the bootloader should not cripple functionality. Relevant behaviour in other OEMs (Sony Xperia - the camera stopped working after unlocking the BL, but they fixed their approach in time).
2: they will not take ownership for blunders & do their best endeavours to make it up to the client.
Case: I ordered my phone on the 10th of April, it was stuck in processing for 2 weeks (their shipment policy mentions a maximum of 4 days for processing). It's still not here (major city in the EU). Even in the most pessimistic variant, the device should have been at my doorstep, yesterday at the latest & I'm looking at a delivery near the end of the week.
They cancelled the first FedEx shipment, were not forthcoming/(fully) transparent regarding the cause.
Mistakes happen, but if I were a supplier who's keen on building brand loyalty & focused on the quality of my service, I'd go miles to try to make it up to the client - in this case, I would have at least expected the fastest shipping & maybe a gesture of reparation (some accessories, or at the very least discounts for purchases in the future).
The only thing which kept me from going for the Black Shark 4 Pro was the absence of an under-display fingerprint scanner. I admit that RedMagic seems to be the current leader of the gaming phone niche, but other OEMs have caught onto this segment & in a year or two, should RM keep their current approach/practices, will start losing relevancy, as at the end of the day, client satisfaction is all that matters & this should be the foremost priority of any business owner.
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- Nit picking, in terms of what device to buy, its a personal call. if you prefer to side with another that is totally OK and is not my problem.
- For seeing the best in people, you've not read my posts on Nubia support and their lack of actual support I've written a few times here on XDA.
in a basic manner, if the phone turns on, and the basic features advertised and (mentioned in the small print) is working as described, all other features and options are of a personal preference.
Features like - what do you mean I can't enable and disable the fan from the dropdown notification menu? or why is NFC not a togglable tile in the drop down menu either? ( both options have been added by custom app developer on our Telegram group) but Nubia have stated it was not intended and wont be added. (but they added those options in the 6 series devices {oh did they now?}) - strange how those that have already paid them money have been left behind on features that would be very easy to add) ( the code is freely available on github)
- Global service to sell devices. support its a toss up based on warranty ownership. (its why they only support devices that are bought directly from them) all stock is shipped from Hong Kong. its a Chinese business selling stuff from china. they use a translation app / program to communicate with most customers. there is a few people like Jerry here, that have decent enough command of the english language, but still fails to understand some things. their staff are all ... ALL Chinese. English is not the only Language in the world so they have to adapt to all other languages too. (redmagic Phones are actually sold more in the Indian / Arab regions of the world outside of the Asian / Chinese markets. so English customer services is actually a few steps below any kind of priority before their other more paying customer regions. which covers their response time. I usually get a 3-5 day time line. (maybe I'm more polite about my messages to redmagic.gg ?? ) maybeI dont know.
- My last message to them was about the current bug-list for the 8.59/7.60 roms all I got was. thanks we will forward to the department responsible. .. some 5 or so weeks ago. Go team red for that awesomely fast R&D department - Not.
- GPL source codes. ? what GPL source? were does it say they need to provide adequate sources? does this mean Nubia as well as almost every other OEM have broken the law?? OMgosh we need to bring all the peoples to court.
almost all OEM release old broken non up to date sources. even Nubia, Sony, Samsung, Xiaomi, IQOO, POCO phone, Mediatek, Qualcomm, Etc you will always find a few devcies that quite literally have no source at all published anywhere, and then you'll find sources that are so broken, with base drivers and other stuff that even making hardly boots on the required hardware. needin additional work to get booting, then bug fixed to get stable. nothing like the stock kernels that the oems release with up to date roms. for Nubia for example - the current A11 kernel they released is a almost direct copy of the base Android 11 kernel. just without some needed things to actually compile and boot. (even the triggers) you gotta make those yourself. - kernel source is provided as required by law. take Nubia to court if you need any more sources I'm sure google will help with that eventually in about 40 years.
fingerprint sensor being corrupted when unlocking bootloader is not a bug. Its actually a feature added to the device by Qualcomm. According to Jerry it was done on purpose and is not a bug.
Shipping and processing, sometimes can literally be out of their hands. with covid now some companies are required by law to close for 2 weeks. at their own loss, instead of advertising that their shipping processing center was closed or limited, its possible it was on hold for 2 weeks due to something they couldn't deal with.
but as customer processes like these are common, writing to them to find out what's going on with a 3 days delay before writing once again with the order number and a request for a refund usually gets them to contact you pretty fast.
client satisfaction at point of sale is all that matters. once they have your money, you don't get it back.
to be honest though. Jerry has, every time I've put someone in his direction for a genuine warranty service he has been on point and helped everyone he could. his estimates are rubbish though and he should stop telling people update will be out on X day because it nearly never true and never his fault (his fault he got the date wrong, but not his fault its delayed)
he's not in charge of software development but he can give suggestions and push requests that are demanded ALOT.
So if 3 people (in my current experience here on XDA and the some 700+ people on the telegram group) there is 3 people I have personally seen report the hz refresh rate issue on youtube and instagram and other common apps like this on the new Android 11. so unless there is a big. like a few thousand people getting in Nubia's faces about this on their twitter, facebook, and other social media sites and talking about the lack of support for updates etc like myself and few other members did back in January this year to get Android 11 for the global customers Nubia will sweep most of these things under the rug until its a big pile of crap they need to clean by dealing with it.
thats the only option for companies that don't respond or help. hurt their marketing image and they'll jump to help you.
privately request, or even publicly post here on XDA where most Chinese people wouldn't even know what this site is at a first glance and you're not getting the message to the right people.
contact support. when that does not work, go social and go big. its the only way to get the message through.