Database Users

The biggest Universal problem

Microsoft behind the thing! Operating system and applications in one dish and no big boy can eat in it. No competition. No killer apps coming from who knows where. No unskeduled innovations. No hurry to cover, bugs created, market holes.

And now in English? :shock:

S'funny I seem to have quite a few third party apps on my Universal, some of which I use more than any pre-installed ones from MS.
Also if you don't want to use MS products why not buy a nice Symbian based pda phone? The Motorola a1000 is nice and the SE P range.

IMHO
The biggest problem is not any one thing in particular...
Yesterday I used an old, disregarded & completely discarded Sony Ericsson T610 - which is about 3 years old.
So T610 Vs. Universal?
Of course one is a bluetooth mobile phone the other is clearly much more... but when you look at the fact that surely the primary function for a Universal has to be voice communication it made me think...
The T610 paired with my Motorola H500 BT headset immediately, it dialled, redialled and held calls with perfect clarity & reception. For being an old phone.. I was actually amazed at how speedy it responded making calls, accepting calls, switching from BT to phone, etc etc
all this was achieved with absolute effortless stability....
That made me think how 'awkward' my M5000 is in similar operations... the dropped calls, the dropped BT connections & so on... you know, all the issues we simplly just 'put up with'
Sifting through this forum again & reminding myself of these many different issues we've all at one time or another experienced with our Universals such as stability, responsiveness, performance & the like are the biggest problems
Shame really.. as on paper the Universal is indeed a very fine unit - in operation however it leaves a lot to be desired...

philtech44 said:
IMHO
.. but when you look at the fact that surely the primary function for a Universal has to be voice communication it made me think....
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Fact? Get real. No one in their right mind (not even MS or O2) would claim that the primary function of the Universal is voice communication. Even your own sig makes that obvious

Ineedtoys said:
philtech44 said:
IMHO
.. but when you look at the fact that surely the primary function for a Universal has to be voice communication it made me think....
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Fact? Get real. No one in their right mind (not even MS or O2) would claim that the primary function of the Universal is voice communication. Even your own sig makes that obvious
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What? not a phone?
Then why is it provided by mobile phone companies?
... as a flagship model!!!

philtech44 said:
What? not a phone?
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You claimed that voice was the PRIMARY function. If that's the case, why did you pay all that money for the VGA display, large keyboard, 3G, and Pocket PC / Windows Mobile OS, for something that doesn't even have a caller display on the cover? But since you've got the M5000, let's look at Orange's own buy-line:-
"The Orange SPV M5000 is a 3G PDA that can be used to make and receive voice calls"
There you go. 3G PDA first, voice last. No attempt to call it a "phone", like Sony make no attempt to call the T610 a "PDA".
Then why is it provided by mobile phone companies?
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Err... Now you are being silly. Who gets the revenue from 3G and GPRS usage?
... as a flagship model!!!
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It might be flagship model, but it's a DATA centric device for business users, which is why the whole design is geared to using as it as a mini-laptop replacement.
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Indeed. There are plenty of other devices more suited if you need something more "Phone" like. Sounds to me like you just bought it because it was the most expensive, instead of what was right for your needs. That's hardly HTC's fault. :roll:

I kind of agree. I think alot of the phone has been spoiled by ONLY using Windows. (i dont think windows is crap and are not trying to slate it)
There are a few features that other phones have that make them well trick, wee lights that change colour, torches - a bunch of stuff that, lets be hounest you do not need but, makes the phone cool and helps to justify the massive brick in your pocket.
like why was VGA not supported properly? why dont the external buttons light up? why not a torch with the flash?
just my tuppance worth
JAmes

I think one of the major issues here is that the PDA operating system is trying very hard to fit in with its parent, Windows XP. So, just as Outlook, MS Access etc struggle to work with vCard formats, so does the PDA. In this day and age, when even kids tend to have two mobiles (or two cell phone numbers), how can your Contacts database be limited to one mobile number but umpteen fields for landline voice/fax numbers.
Soon, at least in the UK, mobiles are going to overtake landlines (it may already have done so for private/residential users, I don't know).
As a Mac user, I can easily transfer numbers between the Mac, SE P910i and Nokia 9500, and all the mobile numbers for each contact come across (on the N9500 you have to just change the field def, which isn't a prob) but having transferred 600+ vCards to the M5000, I lost all primary mobile numbers and only got the second or third preference mobile across.
At the very least, you should be able to add/redefine fields in the Contacts database -- I've looked and can't find any info or facility for this. That is just one of the deficiencies of WinCE/WM5.
Actually, I'm hoping that now Apple has adopted Intel chips, one of these days they're going to announce a Mobie version of OS X -- now that would be something. I'm sure a lot of users would at least try it, and many of those would even migrate (I can dream, can't I?)

Ineedtoys said:
philtech44 said:
What? not a phone?
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You claimed that voice was the PRIMARY function. If that's the case, why did you pay all that money for the VGA display, large keyboard, 3G, and Pocket PC / Windows Mobile OS, for something that doesn't even have a caller display on the cover? But since you've got the M5000, let's look at Orange's own buy-line:-
"The Orange SPV M5000 is a 3G PDA that can be used to make and receive voice calls"
There you go. 3G PDA first, voice last. No attempt to call it a "phone", like Sony make no attempt to call the T610 a "PDA".
Then why is it provided by mobile phone companies?
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Err... Now you are being silly. Who gets the revenue from 3G and GPRS usage?
... as a flagship model!!!
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It might be flagship model, but it's a DATA centric device for business users, which is why the whole design is geared to using as it as a mini-laptop replacement.
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Indeed. There are plenty of other devices more suited if you need something more "Phone" like. Sounds to me like you just bought it because it was the most expensive, instead of what was right for your needs. That's hardly HTC's fault. :roll:
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ineedtoys - has the cheek to say I bought the most expensive toy with a username like that?!
javascript:emoticon(':?')
I'm not going to argue whether the primary function is a phone or mini-laptop/pda, etc etc
or whether a T610 is PDA or indeed a bacon sandwich or something...
As with any MULTI-FUNCTION device - they are simply different things to different people dont you think?
ineed, the title of this thread is "the biggest problem..."
I believe the fact that the phone function of the Universal is not what it should be makes it the biggest problem for me & I suspect quite a few others...
It's quite clear you don't agree with that.. I never made that statement to p*** you or anyone off... or feel the need to argue my case... it's my opinion... and essentially what I'm saying I suspect many would agree with.. However, you haven't yet joined in with the thread and offered your OWN view on what you believe is the biggest problem...??
So, in your view, what is the biggest problem with the Universal ??

@philtech44
I'm wth you - the Universal should do the basic functions of a cell/mobile phone at least as good as the T610 or a K750. A SIM free Universal is between $900 - $1000. For this kind of money you should be getting the best communications device. My daughter's free Moto v3X shows the gap in communication capability of the Universal - you see these are both 3G phones and the extra capacity of 3G improves voice calls, but not on the Universal!

jah said:
@philtech44
I'm wth you - the Universal should do the basic functions of a cell/mobile phone at least as good as the T610 or a K750. A SIM free Universal is between $900 - $1000. For this kind of money you should be getting the best communications device. My daughter's free Moto v3X shows the gap in communication capability of the Universal - you see these are both 3G phones and the extra capacity of 3G improves voice calls, but not on the Universal!
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My point exactly.. my crappy old T610's phone functions including bluetooth worked effortlessy well... my M5000 felt like a Nokia Cityman in comparison and this is wrong...
and yes - for a flagship 3G device.... well... I will say that out of the Universal and two baked bean cans connected via a piece of string... yes, the Universal wins... :lol:

sipat said:
I think one of the major issues here is that the PDA operating system is trying very hard to fit in with its parent, Windows XP. So, just as Outlook, MS Access etc struggle to work with vCard formats, so does the PDA. In this day and age, when even kids tend to have two mobiles (or two cell phone numbers), how can your Contacts database be limited to one mobile number but umpteen fields for landline voice/fax numbers.
Soon, at least in the UK, mobiles are going to overtake landlines (it may already have done so for private/residential users, I don't know).
As a Mac user, I can easily transfer numbers between the Mac, SE P910i and Nokia 9500, and all the mobile numbers for each contact come across (on the N9500 you have to just change the field def, which isn't a prob) but having transferred 600+ vCards to the M5000, I lost all primary mobile numbers and only got the second or third preference mobile across.
At the very least, you should be able to add/redefine fields in the Contacts database -- I've looked and can't find any info or facility for this. That is just one of the deficiencies of WinCE/WM5.
Actually, I'm hoping that now Apple has adopted Intel chips, one of these days they're going to announce a Mobie version of OS X -- now that would be something. I'm sure a lot of users would at least try it, and many of those would even migrate (I can dream, can't I?)
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yes sipat.. that is definitely another big problem
As far as Apple is concerned & being a Mac specialist myself, you could only imagine a OSX Mobile OS... simple, effective, robust and as far as connectivity & compatibility is concerned.. well we live to dream eh?

I'm sorry I don't agree. At the current point that technology stands you will not get an open OS multi-function device operating as well and as effeciently as a closed OS phone. Granted that Symbian may be more stable, but then it is the much older more experienced OS too.
The T610 has basically one job, it operates as a phone, using it's own software, which has all been written to work together at the expense of ignoring other possibilities.
The universal has an open OS which has to allow third parties to add software, that dosn't even exist yet. This open software is bound to be slower, it has to be, it has too many possibilities it has to consider.
Comparing the speed of a T610 and a universal is like comparing the Fuel economy of a Bicycle and a Jeep. They are 2 entirely different things.
I do know what the biggest problem for the universal is. It's the end user, the majority of which are completely outside of the intended trarget audience, and missuse a little knowledge badly.
Funny how my Universal never drops call, bluetooth works perfectly for handsfree and GPS. I can't remember the last time I soft reset, and when I did it was only part of the installation of new software. It dosn't crash, freeze or run any slower then I'd expect. Why is this? Am I just incredibly lucky?
However I have been using PDA's for a long time, and have come at this device as a PDA with a phone built in, rather than the other way round. If people think a T610 is better, (and yes I did have one once). Then you have bought the completely wrong device with a Universal, because while your T610 may be faster, my Universal is providing so many more functions.
(EDIT): lol Wow, that wasn't intended to come out as such a rant.

Gajet said:
I'm sorry I don't agree. At the current point that technology stands you will not get an open OS multi-function device operating as well and as effeciently as a closed OS phone. Granted that Symbian may be more stable, but then it is the much older more experienced OS too.
The T610 has basically one job, it operates as a phone, using it's own software, which has all been written to work together at the expense of ignoring other possibilities.
The universal has an open OS which has to allow third parties to add software, that dosn't even exist yet. This open software is bound to be slower, it has to be, it has too many possibilities it has to consider.
Comparing the speed of a T610 and a universal is like comparing the Fuel economy of a Bicycle and a Jeep. They are 2 entirely different things.
I do know what the biggest problem for the universal is. It's the end user, the majority of which are completely outside of the intended trarget audience, and missuse a little knowledge badly.
Funny how my Universal never drops call, bluetooth works perfectly for handsfree and GPS. I can't remember the last time I soft reset, and when I did it was only part of the installation of new software. It dosn't crash, freeze or run any slower then I'd expect. Why is this? Am I just incredibly lucky?
However I have been using PDA's for a long time, and have come at this device as a PDA with a phone built in, rather than the other way round. If people think a T610 is better, (and yes I did have one once). Then you have bought the completely wrong device with a Universal, because while your T610 may be faster, my Universal is providing so many more functions.
(EDIT): lol Wow, that wasn't intended to come out as such a rant.
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Firstly, nothing to be sorry about... BUT gajet do stop it!
Do yourself a big favour & dont try to turn my simple statement into a silly
HTC Universal Vs. Sony Ericsson T610 contest... that is not what I said!!
you've foolishly twisted my very SIMPLE point into something utterly ridiculous my friend!
Your comparison between bicycles, Jeeps and the like is also junk pal!!
Kindly go back to my original post and take it at FACE VALUE...
A phone is a phone. A PDA is a PDA.
A PDA with a phone is what it is and so is a Phone with a PDA...
the point is anything that calls itself a phone, whether or not integrated with a toaster or a kettle, PDA or surgically inserted somewhere interesting, should therefore function both properly and effectively, and with some degree of quality as a bleedin' phone!!!
Do you agree with that statement or not?
It's quite clear... the Universals performance as a phone is somewhat cr*ppy for todays technology - its a let down, no question about it. Could be & should be better!
I've compared only that function, to a phone that was designed 5 years ago, manufactured 4 years ago and released to the public thereafter.. and that FACT is my only point here in this thread...
Now as for your own personal experience of Universals, well might I suggest searching the forum for threads which cover the FACT that the Universal - for some of us - does drop calls, Bluetooth is temperamental, are forced to soft & hard reset, and so on... I mean why is the Universal forum so huge with 100's of 1000's of views in its history, with issues AND fixes abound?
But again I must stress, my personal view is the Universals phone function is cr*ppy compared to what it really should be... This is 2006... not 2001... if you dont agree lets see what phone performance will be like in HTC's next generation & equivalent of the Universal...
Do you think they will upgrade all the other functions and leave the phone as it is then?!
get me now??

philtech44 said:
IMHO
So T610 Vs. Universal?
...
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Actually it is exactly what you said.
And my points which you completely missed are if you are going to compare the Universal to other devices, it should be compared to it's peers, not to a completely different device. Compare the Universal to the other similar PDA/phone combos by HTC, a HP Ipaq phone edition, it would even be fair to compare against a Moto a1000, SE P910 etc
Of course these devices improve over time, my Universal is considerable better than my Blue Angel, which appears in turn to have been better than the original XDA range. So yes the next device will probably be better still, but then where on earth did you get the impression I ever thought otherwise.

Gajet said:
philtech44 said:
IMHO
So T610 Vs. Universal?
...
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Actually it is exactly what you said.
And my points which you completely missed are if you are going to compare the Universal to other devices, it should be compared to it's peers, not to a completely different device. Compare the Universal to the other similar PDA/phone combos by HTC, a HP Ipaq phone edition, it would even be fair to compare against a Moto a1000, SE P910 etc
Of course these devices improve over time, my Universal is considerable better than my Blue Angel, which appears in turn to have been better than the original XDA range. So yes the next device will probably be better still, but then where on earth did you get the impression I ever thought otherwise.
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So I did!! errr... whoops!
But still it should still operate as a phone mate & do so well.. it is sold by mobile phone companies isn't it?

No I agree with you 100% there. However when I compare the Universal to other devices of similar functionality on the current market, then it comes out very well.
In fact where I hang out usually at 3g.co.uk, they compare the Universal against other 3g phones, (Which I do realise goes completely against my main point :roll: ), but the Universal still comes out very well.
Yes the universal could be better, (mainly speed wise), but at this current point in time it does very well.
I wish I could clone mine to pass around to all those having troubles, but my suspicion is that most troubles are generated when some tweaking, or installation of third party apps are involved, or more commonly when the damn phone companies insist on using their own versions of HTC's software, (O2 Active and the damn Orange homescreen for example).
Anyway all the above is purely my oppinion, I had no intention of getting into any personal arguements and hopefully we have come to an understanding here

Gajet said:
I do know what the biggest problem for the universal is. It's the end user, the majority of which are completely outside of the intended trarget audience, and missuse a little knowledge badly.
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Hi. I don't want to crank this up to another level, especially after the last post about coming to some understanding. Us Mac guys know that you can get quite emotionally attached to your gadjets, Gajet, but that statement above is so condescending!
I don't think you give people enough credit -- some may have bought their phone because it was the most expensive and is had good "showing-off/one-upmanship" value, but most of have acquired to manage our work and life. When you pay a premium price, you expect a premium product. Using your analogy, you wouldn't expect to have handle-bars instead of a steering wheel in your Jeep, eh?
In my opinion, it is fairer to compare the functionality of a PDA with similar functions on a desktop machine. and, my gripe is still about the Contacts database -- I want editable fields and true vCard compatibility. I don't think I'm expecting too much from what is supposedly a mature product (the Contacts bit is based on Windows for PC tech after all). As this is my first Win based mobile OS I'm still trying to sort out certain issues, but I understand that even moving data from/between supposedly similar or compatible PDAs is not straight forward.
Aaahh! Maybe Mac users are just spoiled silly, hey.

Everybody keeps talking about what the thing is and what should be, but this is not the reason i started this topic for. So i must repeat myself. Who can fix bluetooth problems? Microsoft. Who can fix radio problems? Microsoft. Who can fix performance problems? Microsoft. Who can fix basic applications problems? Microsoft. Who can fix data sync problems? Microsoft. So we totally depend on Microsoft and she can take all the time she wants.

the truth is out there

Here goes, my first ever post on any forum. So please bare with me on the following. I'm laid in bed next to my lovely wife and it hits me, why do we mess with all this tech! More rhetorical, than a question. More to the point my wife asks "if it's not broken why fix it?"
It leads me to add to the already hyped wm5. I believe there is a reason behind the so called 'lack of upgrade' for the mda compact. And I may make a believer out of you all.
If you know anything about computers, you will understand about CPU's. My desktop computer is meant to be an amd duron 1600mhz, but I can clock it at 2100mhz. They call this overclocking (sorry, I'm teaching you how to suck eggs). In reality it's what we call a broken spec CPU. The chip probably started off as an amd athon 2000xp. But failed the tests, so not to waste the capital gain. They remove some cache and a couple of IC controllers and hey presto - they made 50 quid at something they should have thrown away. Or should they? This theory is a long standing myth that dates back to the late 90's with broken server chips being rebaged by Intel as mmx 200mhz. It was even stated in a PC mag that celerons were broken versions of p3's. AGAIN certain features were removed to make it cheap. But this is just a myth! Getting back to the mda issue. I think that htc designed many models that are robust... But they decided to try out a spec with the latest (at the time) software. It has to be cost effective and at least meet a minimum quality. And don't forget deadlines. So times ticking away and you get a cut down version of what should have been created. This would explain the lack of support for wm5 as it would be too flaky to use. If at all.
I've for the past 12 months, tried to use bluetooth, make the camera work, have a decent conversation without having to reset or reinstall the crummy software.
This is my forth mda compact. I have no faith in ms, htc or t-mobile, that brings me back to what my wife said.
My answer is they never worked when we got them. But its fun trying to fix or understand them!
HTC went in at the bottom for this and the early adopters of this tech pay the price - but that's business.
I'm ready to through this away cos this is refusing like the little b'tard child it is, to do as it's told.
Question for you all, no need to reply. Have you reset your mda compact more times than the total amount you have ever reset all the home computers you have had or used in your lifetime?
If so welcome to my world.
P.s this is a fantastic site.

I appreciate your logic,BUT
Mine works fine! i have the TMobile MDA here in the US, it really does a good job. I overclocked it to 252, reg tweaks, bluetooth with my Jabra BT250, wifi on G, and I love it. Best phone ever (did 1.13 radio rom upgrade)
Sorry you are having such troubles that are having you type while you laying next to a beautiful bird!!! Throw that thing out and get busy!!!
Good Luck. :twisted:

cheers mate. i'll try n wake her up.
nah to honest i love the phone. I've been in and out of the computer industry for the past 12 years. i'm getting behind. but i still manage to spot issues or problems.
They replaced it 4 times cos i found the problems.I insisted it was software but t-mobile was just starting out with this breed of smartphones.
my main point is no matter what the product, it never lives up to the dream, but it's good to learn how to fix or purge ideas to make something better than what it was original.
I'm just frustrated...
by the way i find it funny that when you show the phone off and tell the crowd it's got windows they ask does it crash

MUST SEE, I SEEN wm6iPhone

Ok gentleman. The guy that made the post about the dual OS iPh**e is not lying! I own a Computer Prog. Company in Kingsport TN that doe sub contract work for Sony Inc. The guys actually called and told my assistant to give me a message about it but I blew it off. They came to my office four times and I finally met with them. This things real. Three of my techs here checked it out and its no joke. Everything the kid said holds up. Weve had it three days now and still dont know alot. Not used to PPC's. We specialize in programming for Sony products, Laptops, Playstation etc. The kid told me about this sight and said some gelp may be available. Heres what weve got so far. On startup it brings up a dual bootloader screen. The htc versions is running amazing. Its running overclocked at 623mhz while the radio still runs at normal rate. This is strange because there is no type of over clocking software anywhere on the device. Also accelerometer is inactive on htc rom. Screen/light sensors work on both. iPhone side. Safari is somehow flash and java enabled. itunes is not here anymore. Its actually registered thru apple for warranty which im sure is void. works on gsm network as well as cdma like it says. now internal time. remember my techs are not ppc specialists. It appears ro have two processors tied into each other. one is original one appears to be custom. also there is some extra wiring tied into the screen running off an unknown circuit board which was def placed there aftermarket style. Also the everything seems to be somehow tied into this circuit board & and the board is a phenomenal custom job. Like I said, we do hot specialize in programming for ppc. I am willing and have rights to send this to an experienced and I mean GENIUS, programmer to work with this. Only condition is you must reside in the US OR CANADA, and you must sign a predrawn contract which you may print off, sign, and scan and email or fax back. It just says you will send it back, working or not. By the way, I contacted the creator of this & the reason it wasnt online or advertised is due to apples long arm. If there pulling hair over icons then theyd draw blood for this. Which brings me to this. NO PICS WILL BE PUBLICLY POSTED. I will email detailed video to any senior member only who honestly believes they can help make this widely available and rip off App** short leash. Im sorry to any non senior member but i dont wana email a video to an apple attorney. So post your thoughts but only serious requests for Photos.

can u email them to me

is it me? or does this person write awfully similar to the other person who started this whole wm6 iphone stuff

Email?
Yes. PM your email add to me & Ill do by Monday, possibly tonight. One of my techs is working on a few extremely detailed vids of External & Internal , pics are to easy to fake & I want no misconceptions about how phenomenal this thing is. I also do not want it released to anyone after I send it to you. So please dont redistribute the vids.

Small Minds or Jealousy
WOW man. I think your right! The T's in both posts are identical! Are you just jealous or to small minded to think someones smart enough to do this? Just because your not talented enough to conceive this idea, doesn't mean it's not possible. Email me the videos ASAP and we'll take a look at it over here at TechRev. Try to get it done by tomorrow please.

If this works. I will get my iphone this week!

THis is a hoax. Don't buy it.

TechRev_Admin86 said:
WOW man. I think your right! The T's in both posts are identical! Are you just jealous or to small minded to think someones smart enough to do this? Just because your not talented enough to conceive this idea, doesn't mean it's not possible. Email me the videos ASAP and we'll take a look at it over here at TechRev. Try to get it done by tomorrow please.
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take a look at the posts by "technology" in the smartphone threads somewhere. Seems to be the same spammer.
And do you think your 2 posts are what he was looking for in a "senior member"?

Why should it not be posible with dual boot. Apple did it with their computers and said it could not run Windows then someone figgured out how to and they released theire version. now the iphone maybe can do the same. Apple are prob just waiting for someone to do it for them before releasing their own version. Why they wait... well they might not wan't to be the once making it work as it might seam like an attack on MS. And by doing these dual boot they get costumers that are using MS products to swap to Apple because they can us the MS on Apple iPhone or computers. this way Apple gets a part of a market they would not gotten with only their OS running.
but yes I'd like to see some real prof of it working before I will be convinced... but it's possible that it's true. Because Jobs wants a bigger marked

I just find it strange that the videos aren't open not even on a private server and streamed to others...and the posts seem spammish I will point out some inaccuracies in grammar and spelling
Ok gentleman. The guy that made the post about the dual OS iPh**e is not lying! I own a Computer Prog. Company in Kingsport TN that doe sub contract work for Sony Inc. The guys actually called and told my assistant to give me a message about it but I blew it off. They came to my office four times and I finally met with them. This things real. Three of my techs here checked it out and its no joke. Everything the kid said holds up. Weve had it three days now and still dont know alot. Not used to PPC's. We specialize in programming for Sony products, Laptops, Playstation etc. The kid told me about this sight and said some gelp may be available. Heres what weve got so far. On startup it brings up a dual bootloader screen. The htc versions is running amazing. Its running overclocked at 623mhz while the radio still runs at normal rate. This is strange because there is no type of over clocking software anywhere on the device. Also accelerometer is inactive on htc rom. Screen/light sensors work on both. iPhone side. Safari is somehow flash and java enabled. itunes is not here anymore. Its actually registered thru apple for warranty which im sure is void. works on gsm network as well as cdma like it says. now internal time. remember my techs are not ppc specialists. It appears ro have two processors tied into each other. one is original one appears to be custom. also there is some extra wiring tied into the screen running off an unknown circuit board which was def placed there aftermarket style. Also the everything seems to be somehow tied into this circuit board & and the board is a phenomenal custom job. Like I said, we do hot specialize in programming for ppc. I am willing and have rights to send this to an experienced and I mean GENIUS, programmer to work with this. Only condition is you must reside in the US OR CANADA, and you must sign a predrawn contract which you may print off, sign, and scan and email or fax back. It just says you will send it back, working or not. By the way, I contacted the creator of this & the reason it wasnt online or advertised is due to apples long arm. If there pulling hair over icons then theyd draw blood for this. Which brings me to this. NO PICS WILL BE PUBLICLY POSTED. I will email detailed video to any senior member only who honestly believes they can help make this widely available and rip off App** short leash. Im sorry to any non senior member but i dont wana email a video to an apple attorney. So post your thoughts but only serious requests for Photos.
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Click to collapse
on first glance its almost like the post was written from an iPhone or a touch screen winmo device. That said, the likelihood that it is a possible theme customization for the iphone is pretty high and not a modded htc device. Most developers, even the ones that develop themes for iphones, also display their pictures and such. So um...
This is highly suspicious if it is legit, prove it.

Not used to PPC's ????
Well I need some gelp to understand all this....

How could this be possible? He'd need to have the sources for WM6 to port it to the iPhones Samsung processor which is ARM11 unlike the present gen WM6 based Samsung processors which are ARM9. This seriously sounds like its a scam.

Also, why would an apple product NOT have iTunes which is one of the biggest selling points of the iPhone?
I'd be interested to see some pictures including a view of how thick it is, and how large the screen is/how much of the front of the device the screen takes up...

Make No Mistake
Phillips_technology said:
Ok gentleman. The guy that made the post about the dual OS iPh**e is not lying! I own a Computer Prog. Company in Kingsport TN that doe sub contract work for Sony Inc. The guys actually called and told my assistant to give me a message about it but I blew it off. They came to my office four times and I finally met with them. This things real. Three of my techs here checked it out and its no joke. Everything the kid said holds up. Weve had it three days now and still dont know alot. Not used to PPC's. We specialize in programming for Sony products, Laptops, Playstation etc. The kid told me about this sight and said some gelp may be available. Heres what weve got so far. On startup it brings up a dual bootloader screen. The htc versions is running amazing. Its running overclocked at 623mhz while the radio still runs at normal rate. This is strange because there is no type of over clocking software anywhere on the device. Also accelerometer is inactive on htc rom. Screen/light sensors work on both. iPhone side. Safari is somehow flash and java enabled. itunes is not here anymore. Its actually registered thru apple for warranty which im sure is void. works on gsm network as well as cdma like it says. now internal time. remember my techs are not ppc specialists. It appears ro have two processors tied into each other. one is original one appears to be custom. also there is some extra wiring tied into the screen running off an unknown circuit board which was def placed there aftermarket style. Also the everything seems to be somehow tied into this circuit board & and the board is a phenomenal custom job. Like I said, we do hot specialize in programming for ppc. I am willing and have rights to send this to an experienced and I mean GENIUS, programmer to work with this. Only condition is you must reside in the US OR CANADA, and you must sign a predrawn contract which you may print off, sign, and scan and email or fax back. It just says you will send it back, working or not. By the way, I contacted the creator of this & the reason it wasnt online or advertised is due to apples long arm. If there pulling hair over icons then theyd draw blood for this. Which brings me to this. NO PICS WILL BE PUBLICLY POSTED. I will email detailed video to any senior member only who honestly believes they can help make this widely available and rip off App** short leash. Im sorry to any non senior member but i dont wana email a video to an apple attorney. So post your thoughts but only serious requests for Photos.
Click to expand...
Click to collapse
i do not know nor have i ever met this poster, and if he thinks my idea is plausible then i thanks him. now on to other matters; as for the guy who spoke of porting the WM6 ARM9 processor to the iphones ARM11 there has never been a time when a OS complained of having too much resources as i dont think that would be a problem. if you search the threads and read my original post you would see that i threw out a hypothetical and asked if it was possible and then asked if (and gave praises to the intelligence) anyone could do it. then i spoke of dual booting the iphone and provided links where the iphone has been partitioned, jailbreaked and running 2firmware, heck i even threw in a firmware builder link so if anyone just wanted to modify a iphone firmware to be WM6 then they could do that; again all i see you doing is swapping the system files, Mac HD for windows folder etc.
REMEMBER IT WAS A HYPOTHETICAL

Make No Mistake
Phillips_technology said:
Ok gentleman. The guy that made the post about the dual OS iPh**e is not lying! I own a Computer Prog. Company in Kingsport TN that doe sub contract work for Sony Inc. The guys actually called and told my assistant to give me a message about it but I blew it off. They came to my office four times and I finally met with them. This things real. Three of my techs here checked it out and its no joke. Everything the kid said holds up. Weve had it three days now and still dont know alot. Not used to PPC's. We specialize in programming for Sony products, Laptops, Playstation etc. The kid told me about this sight and said some gelp may be available. Heres what weve got so far. On startup it brings up a dual bootloader screen. The htc versions is running amazing. Its running overclocked at 623mhz while the radio still runs at normal rate. This is strange because there is no type of over clocking software anywhere on the device. Also accelerometer is inactive on htc rom. Screen/light sensors work on both. iPhone side. Safari is somehow flash and java enabled. itunes is not here anymore. Its actually registered thru apple for warranty which im sure is void. works on gsm network as well as cdma like it says. now internal time. remember my techs are not ppc specialists. It appears ro have two processors tied into each other. one is original one appears to be custom. also there is some extra wiring tied into the screen running off an unknown circuit board which was def placed there aftermarket style. Also the everything seems to be somehow tied into this circuit board & and the board is a phenomenal custom job. Like I said, we do hot specialize in programming for ppc. I am willing and have rights to send this to an experienced and I mean GENIUS, programmer to work with this. Only condition is you must reside in the US OR CANADA, and you must sign a predrawn contract which you may print off, sign, and scan and email or fax back. It just says you will send it back, working or not. By the way, I contacted the creator of this & the reason it wasnt online or advertised is due to apples long arm. If there pulling hair over icons then theyd draw blood for this. Which brings me to this. NO PICS WILL BE PUBLICLY POSTED. I will email detailed video to any senior member only who honestly believes they can help make this widely available and rip off App** short leash. Im sorry to any non senior member but i dont wana email a video to an apple attorney. So post your thoughts but only serious requests for Photos.
Click to expand...
Click to collapse
i do not know nor have i ever met this poster, and if he thinks my idea is plausible then i thank him. now on to other matters; as for the guy who spoke of porting the WM6 ARM9 processor to the iphones ARM11 there has never been a time when a OS complained of having too much resources as i dont think that would be a problem. if you search the threads and read my original post you would see that i threw out a hypothetical and asked if it was possible and then asked if (and gave praises to the intelligence) anyone could do it. then i spoke of dual booting the iphone and provided links where the iphone has been partitioned, jailbreaked and running 2firmware, heck i even threw in a firmware builder link so if anyone just wanted to modify a iphone firmware to be WM6 then they could do that; again all i see you doing is swapping the system files, Mac HD for windows folder etc.
REMEMBER IT WAS A HYPOTHETICAL

i have to join the BS camp. the least this guy could do would be to put a vid on a private tracker then link to it via tinyurl or something like that. and we could pm him for the torrent info

frasbyte said:
as for the guy who spoke of porting the WM6 ARM9 processor to the iphones ARM11 there has never been a time when a OS complained of having too much resources as i dont think that would be a problem.
Click to expand...
Click to collapse
I'm not going to comment either way on the plausibility of the topic of this thread, but I would like to point out that I can think of several legacy MS OS's that would not run on newer hardware without a patch or just would not run right at all.

i posted this a few days ago...
y'all just bastardizing my idea...
http://forum.xda-developers.com/showthread.php?p=2149033

Read The Original
HostileJava said:
I'm not going to comment either way on the plausibility of the topic of this thread, but I would like to point out that I can think of several legacy MS OS's that would not run on newer hardware without a patch or just would not run right at all.
Click to expand...
Click to collapse
as i said i was taking a shot in the dark when i proposed the idea, but i did provide research and said nothing of the validity of the subject in question

Cynical
Perhaps I am just getting old and cynical, but in my experience most individuals who have risen to any kind of high office or have been successful in business to the degree that our friend suggests have actually mastered the basics of spelling and punctuation.
I have to remind my 11 year old son to remember paragraphs, capital letters and apostrophes - I would expect better from the owner of a 'Computer Prog. Company in Kingsport TN that doe sub contract work for Sony Inc.'

HTCs own customer survey, send them your opinion

HTC has opened worldwide customer survey for satisfaction with their customer service. I think people (you) should send them your opinion about their services.
Mostly what came to my mind is that they still havent released proper 3D drivers. So what people (you) should do is to send them some opinions about that.
Probably this doesnt suddenly make them release or make drivers but should make them know that people wants those drivers.
Direct URL to survey: http://survey.htc.com/WorldWide/
Use 5min and fill that, ofcourse if you are satisfied then put it there, i dont want to people put only negative, although I cannot think much positive about Touch HD customer service.
HD is/was their flagship, and it doesnt even get winmo 6.5 update or have proper drivers.

This is only for customer service, this would only apply if you'd had a specific problem, they're not interested in our overall opinion of them as a manufacturer etc.

While the service may not be relevant to the graphics driver thing - there is one very important issue EVERYONE should complain about:
Various repair facilities for HTC devices in various countries now refuse to repair device with HARD-SPL installed. They claim changing the software has damaged the motherboard and it needs to be replaced, and they will try charging you for it. Yes, they will tell you this even if it is your screen that is split in half. In other words - complete nonsense. After some lengthy conversations with various people at one of these facilities I learned that HTC sent out a memo to their repairers that devices that are not running stock ROMs software are no longer eligable for fixes of hardware.
Now, of course, it is their good right not to repair issues that were caused by yourself, however, HardSPL does not cause my screen to break in two. They are completely non-related. Also, if their terms said software changes would void hardware warranty (how absurd that may be), that would maybe go somewhere - BUT, they do not state this, at least not the ones that came with my devices (and I have quite a bunch of them).
Is there no end to how low and crappy HTC can go?
(I am seriously considering taking them to court over this)

^yeh, don't think they can get much lower! I'll be serously concidering the switch to Toshiba with Snapdragon...

Even though this was customer service survey, I've still complained about my biggest gripe - Graphics Drivers! It's been a couple of years and they've not released any drivers. That's criminal! I think everyone at XDA-developers should get their voices heard (again!). For me this issue started with Kaiser and now with Blackstone. Sooo Annoyed!!

Yes - it's crazy esp. if the chipsets on the Touch HD etc support it. CorePlayer cannot support the device properly because of it. And don't get me started on the Audio Stutters debacle. Whilst their customer service do reply, their are probably poorly paid back office staff. The problem is with product implementation, product testing - and evidently, repair!
I am hoping that HP release a new phone with a great screen, decent graphics etc. I miss my Ipaq PDA and it not giving me any grief!

Really unprofessional support and a dodgy vibe

I was pretty hyped every since this device got announced. Saving up my money and arranging for shipping beforehand so I could snatch it ASAP but actually no, I won't be getting this device at all.
I'll tell you the experience I went through when I tried asking their support if they'll release 16gb version of the device so I don't end up regretting jumping the gun on the 12gb one.
Whole experience was dodgy af from support not being able to speaking proper English at all to constantly being asked for personal data that I'd later realise wasn't being user to better answer my questions at all.
For example I asked if there's a trade in program and they reply asking what device I'm using. I take that as OK there is but maybe not every device is elegible so I reply with my current device only to be then told that there's no program at all??? ( Why did they ask what device I'm using then idk and they haven't bothered answering when I questioned them... )
I was also asked where I currently live when I asked if there's a 16gb version on the way and what it would cost. That was before I asked for trade in program, so I thought they might be asking in order to tell me the price for my region but no. Once again, they have no idea if 16gb version is in production and they just inquired for my info again for no reason.
Mind you, the English is completely broken and the reply turnaround is few days to a week per response at best, so I really didn't feel like dragging the conversation around asking why they want to know all of that beforehand.
After all of that I don't feel like I can trust a company like this not to be looking into my personal data during my use of the device. Paying 700$ or maybe upwards of 800$ if 16gb version ever gets released is way too much for not having an ease of mind of what might be going on in the background.
I understand that their reasoning for where I live might be justified but never in the conversation did they inform me ahead of time on what the purpose is for all the data collection is. They haven't answered why they want to know what device I'm using if there's no program in the first place so I'll assume that previous reasoning was also an excuse thought up to justify their inquiry.
I'm pretty bummed to see that as a company they haven't changed much from their early days. They might have improved the OS, introduced better hardware and all but the core of the company is still both shady af and completely non organised.
This all plays a major factor in why I won't be getting this device, just thought I'd let others know too if they are thinking of going for it.
Picture is below, you will have to read from the bottom to the top to follow the conversation.

I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
They tell you to look at the site for information on the sale of the devices in question.
After your question of If a device with 16gb of ram would be available. if the site says no, there is no plan.
so you had your answer to your original Question. they asked what region so they could confirm what devices where available to you. because some parts of the world cannot receive their devices.
your question on the 12gb to 16gb upgrade must have been a mis-understanding.
you can read that in their response. they said there would be no way to upgrade a 12gb to 16gb. to them thats a technical impossibility.
they didn't understand that you meant trade back your 12gb RM5S for a 16GB version.
they though that you were asking if you could upgrade the hardware of your 12gb model.
at least thats how I understood their answer of your question.
they may have asked you what device you where using because they honestly though you were contacting support for a Nubia device. when you said you had a different phone altogether, they were trying to tell you that they did not support your device. as in Nubia don't do customer support for Huawei.
after that you blew up at them for general question to find out what market you were in to see if you would be able to even buy any model.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
even putting some some of your messages into google translate. going to Chinese simplified then translating it back to English what do you get? because that's only half of about what they will understand from your questions.
I think they did a professional job of explaining to you that you needed to look at the information on the market site of your location. and that they couldn't give you support with your Huawei because its not a supported model of their Nubia support team.
Also you should Hide your personal Email address when posting things online.

Patrick Morgan said:
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
They tell you to look at the site for information on the sale of the devices in question.
After your question of If a device with 16gb of ram would be available. if the site says no, there is no plan.
so you had your answer to your original Question. they asked what region so they could confirm what devices where available to you. because some parts of the world cannot receive their devices.
your question on the 12gb to 16gb upgrade must have been a mis-understanding.
you can read that in their response. they said there would be no way to upgrade a 12gb to 16gb. to them thats a technical impossibility.
they didn't understand that you meant trade back your 12gb RM5S for a 16GB version.
they though that you were asking if you could upgrade the hardware of your 12gb model.
at least thats how I understood their answer of your question.
they may have asked you what device you where using because they honestly though you were contacting support for a Nubia device. when you said you had a different phone altogether, they were trying to tell you that they did not support your device. as in Nubia don't do customer support for Huawei.
after that you blew up at them for general question to find out what market you were in to see if you would be able to even buy any model.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
even putting some some of your messages into google translate. going to Chinese simplified then translating it back to English what do you get? because that's only half of about what they will understand from your questions.
I think they did a professional job of explaining to you that you needed to look at the information on the market site of your location. and that they couldn't give you support with your Huawei because its not a supported model of their Nubia support team.
Also you should Hide your personal Email address when posting things online.
Click to expand...
Click to collapse
I wish I could give you a hundred likes for this.
As a matter of fact, I was equally thinking along the same lines as your response when I was reading his post.

To OP: I think it's time for you to do a little research on your own first rather than immediately looking for ways to point a finger.
Just my 2 cents

I gotta agree with Patrick, but at the same time I got hosed by Nubia with my RM5G and had a completely different yet still terrible experience. My phone arrived uncalibrated, I talked with Nubia Admin's and they agreed my phone was not calibrated correctly because the camera will switch from 16mp to 64mp, but the image quality is exactly the same, so the camera app is showing it's 64mp, but it can't produce it because it was never calibrated before it left the factory. Which means there's a whole batch of RM5G's out there that don't actually take 64mp photo's. I contacted Nubia countless times, they only actually responded twice, the first time they were really nice, apologized for the phone not working and gladly offered to take it back for an exchange. and after giving them all of my info, just like stated above where they're data hungry. They ghosted me. I tried again about a month later because the finger print sensor also stopped working and again, same process, ,they were nice, offered to take it back and exchange for a new unit, gave them all of my info again for the return label, and just like clock work, ghosted me.. fast forward 8 MONTHS LATER, I got an email (this was only a few weeks ago now) where they actually followed up asking if I still needed a return request for my phone. I said yes, they then asked for all of my info.. again.. even though it was literally in the previous email they responded to.. but sure, play by their game, gave it all again.. and ghosted.. it's been a few weeks now, probably going on about a month actually and I still haven't heard back from them lol.
To put it simply, they do not care about customers, Nubia is about making money, they just want their product in your hand, once it is, peace, later, seeya, goodbye.
So I gave up on them. I have all of it documented, made a few youtube videos, people hated me for bad mouthing Nubia but in all reality they're a terrible company. The RM5G is actually a deadly phone now that everything is fixed, but you gotta remember this is a phone that on launch showed up to my door unable to make a phone call because the software was so broken the microphone would turn off if you made a call, it only worked on speaker phone lol. It couldn't send MMS messages, and mine specifically doesn't even have a calibrated 64mp camera. It's complete junk. It looks cool, ,the idea is there, the platform is there, the software is trash, and the company should probably be stripped of rights to sell uncompleted products.
It was as later confirmed that the launch software was Beta because they didn't have it done for their launch day, so like I said earlier, clearly shows that rather than delaying launch to fix bugs, they cared more about getting their phones in our hands rather than actually having a good product.
I mean, it's great now, basically everything is fixed but the soiled taste in my mouth from this company makes this phone look good on my desk, I don't daily it, and if anyone asks about it I tell them it was almost cool but the company ruined it and I don't recommend people buy them because of Nubia's practices.
Kinda like what they did here with the 5S lol, lets just change the logo on the glass.. add a little piece of metal to the centre.. .boom, new phone, new software that actually works.. no we won't fix the 5G yet.. we'll make a new phone for $10 more instead of fixing the actually identical phone already in the wild that's riddled with issues.
Nubia cares more about making money, than they do making a good product. It's been working for them this long, why would they change? Sure it's shady but it's business, it sucks but that's the world we live in, if we don't like it, then we just won't buy their products again. I'm one of those. I still play with the 5G from time to time but I wouldn't daily this thing if my life depended on it.. Which not as life threatening as suggested, but I soft bricked my S20 ultra while playing around with One UI 3.0 flashes, and instead of putting my SIM into the RM5G, I just decided it was better to go without a phone for 3 days until I fixed my S20 Ultra than it was to deal with the bugs and headaches that follow with the RM5G.
Which is why I'm back, 8.11 came out and it's suppose to be good so I'm giving it another shot, maybe I could use it as an Android game console to toss in my bag or something if it's stable enough.
Anyway, kind of went off on a rant there. Nubia is trash, the phones are cool, but if you buy one, just pretend you're buying something without warranty, no customer support, and you're entirely on your own once you get it. You buy these phones AS-IS because Nubia doesn't give an F about you after the sale is completed lol

bencozzy said:
This is the redmagic 5s forum I think you posted on the wrong place.
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Click to collapse
It's still the same phone, they both even officially use the same firmware now. 5G and 5S are the same phone, they just have a different piece of glass on the back.
However, I was just responding in coordinate to the OP having a bad experience with the company Nubia, as I also had a bad experience with the company, it's still relevant as the device doesn't matter when we're addressing the customer support we received.

Guys I need some help. If I am posting in the wrong place I apologize and please redirect me. My less than a month old 5S pulse (Christmas present we got both his and hers) literally just died while I was scrolling through my WeChat! I really loved the phone though up to that point. No the phone was not abused....I baby it! It had more than 90% charge at the time, was not running any apps so no stress, laying on the table beside me so not in my pocket or being charged. Literally just watching a photo on the screen and it suddenly dimmed black and died. No sign, no drama. Power button and volume buttons dont do anything....any ideas as to what to do are welcome :-(

I don't see a support thread for 5S here ...only 5G hence my above post

Phew thank God I saw this thread. Was really interested in the redmagic 6 pro, at £600 but stories like these freak me right out, I guess I'll be staying away.

Patrick Morgan said:
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
Click to expand...
Click to collapse
Hi, I'll jump into the conversation as it's similarly relevant to my case.
I agree with the rest of your arguments, but including the part where you, yourself mentioned possible nitpicking & in a limited context, will side with the OP.
I have a feeling you try to see the best in people & also in this case, focus on the "human being".
That's noble of you, but let's keep in mind that at the end of a day, we're (as client) making a financial transaction & expecting/owed reliable support. It's not the client's worry how the supplier (in this case, Nubia) sorts out his support structures, but the supplier, needs to manage client expectations & deliver a service of relevant quality.
1: I'd agree with the OP, that Nubia has terrible support.
- being fully aware that they are providing a global service (assuming OP reached out via the global or EU portal), should provide adequate support - meaning service desk agents or support staff with adequate command of the English language.
- responsiveness - my particular case has echoed OP's experience - terrible response times. To the extent of "some benefit", they did follow up on some questions with a week's/week & a half, delay.
- knowledge & eagerness to provide client satisfaction - they will never tell you that they don't know something but will consult internally & come back to the client with a satisfactory response (I was asking about the reason behind the differences in power adapters in the different regions - global/china).
- misc - not following their legal obligations & releasing adequate GPL code within required timelines (example: kernel).
- the device is crippled on unlocking the bootloader (fingerprint scanner stops working). Understandably, any activity AFTER unlocking a bootloader (example: messing with system files) is not RedMagic's worry, but the sole fact of just unlocking the bootloader should not cripple functionality. Relevant behaviour in other OEMs (Sony Xperia - the camera stopped working after unlocking the BL, but they fixed their approach in time).
2: they will not take ownership for blunders & do their best endeavours to make it up to the client.
Case: I ordered my phone on the 10th of April, it was stuck in processing for 2 weeks (their shipment policy mentions a maximum of 4 days for processing). It's still not here (major city in the EU). Even in the most pessimistic variant, the device should have been at my doorstep, yesterday at the latest & I'm looking at a delivery near the end of the week.
They cancelled the first FedEx shipment, were not forthcoming/(fully) transparent regarding the cause.
Mistakes happen, but if I were a supplier who's keen on building brand loyalty & focused on the quality of my service, I'd go miles to try to make it up to the client - in this case, I would have at least expected the fastest shipping & maybe a gesture of reparation (some accessories, or at the very least discounts for purchases in the future).
The only thing which kept me from going for the Black Shark 4 Pro was the absence of an under-display fingerprint scanner. I admit that RedMagic seems to be the current leader of the gaming phone niche, but other OEMs have caught onto this segment & in a year or two, should RM keep their current approach/practices, will start losing relevancy, as at the end of the day, client satisfaction is all that matters & this should be the foremost priority of any business owner.

adwinp said:
Hi, I'll jump into the conversation as it's similarly relevant to my case.
I agree with the rest of your arguments, but including the part where you, yourself mentioned possible nitpicking & in a limited context, will side with the OP.
I have a feeling you try to see the best in people & also in this case, focus on the "human being".
That's noble of you, but let's keep in mind that at the end of a day, we're (as client) making a financial transaction & expecting/owed reliable support. It's not the client's worry how the supplier (in this case, Nubia) sorts out his support structures, but the supplier, needs to manage client expectations & deliver a service of relevant quality.
1: I'd agree with the OP, that Nubia has terrible support.
- being fully aware that they are providing a global service (assuming OP reached out via the global or EU portal), should provide adequate support - meaning service desk agents or support staff with adequate command of the English language.
- responsiveness - my particular case has echoed OP's experience - terrible response times. To the extent of "some benefit", they did follow up on some questions with a week's/week & a half, delay.
- knowledge & eagerness to provide client satisfaction - they will never tell you that they don't know something but will consult internally & come back to the client with a satisfactory response (I was asking about the reason behind the differences in power adapters in the different regions - global/china).
- misc - not following their legal obligations & releasing adequate GPL code within required timelines (example: kernel).
- the device is crippled on unlocking the bootloader (fingerprint scanner stops working). Understandably, any activity AFTER unlocking a bootloader (example: messing with system files) is not RedMagic's worry, but the sole fact of just unlocking the bootloader should not cripple functionality. Relevant behaviour in other OEMs (Sony Xperia - the camera stopped working after unlocking the BL, but they fixed their approach in time).
2: they will not take ownership for blunders & do their best endeavours to make it up to the client.
Case: I ordered my phone on the 10th of April, it was stuck in processing for 2 weeks (their shipment policy mentions a maximum of 4 days for processing). It's still not here (major city in the EU). Even in the most pessimistic variant, the device should have been at my doorstep, yesterday at the latest & I'm looking at a delivery near the end of the week.
They cancelled the first FedEx shipment, were not forthcoming/(fully) transparent regarding the cause.
Mistakes happen, but if I were a supplier who's keen on building brand loyalty & focused on the quality of my service, I'd go miles to try to make it up to the client - in this case, I would have at least expected the fastest shipping & maybe a gesture of reparation (some accessories, or at the very least discounts for purchases in the future).
The only thing which kept me from going for the Black Shark 4 Pro was the absence of an under-display fingerprint scanner. I admit that RedMagic seems to be the current leader of the gaming phone niche, but other OEMs have caught onto this segment & in a year or two, should RM keep their current approach/practices, will start losing relevancy, as at the end of the day, client satisfaction is all that matters & this should be the foremost priority of any business owner.
Click to expand...
Click to collapse
- Nit picking, in terms of what device to buy, its a personal call. if you prefer to side with another that is totally OK and is not my problem.
- For seeing the best in people, you've not read my posts on Nubia support and their lack of actual support I've written a few times here on XDA.
in a basic manner, if the phone turns on, and the basic features advertised and (mentioned in the small print) is working as described, all other features and options are of a personal preference.
Features like - what do you mean I can't enable and disable the fan from the dropdown notification menu? or why is NFC not a togglable tile in the drop down menu either? ( both options have been added by custom app developer on our Telegram group) but Nubia have stated it was not intended and wont be added. (but they added those options in the 6 series devices {oh did they now?}) - strange how those that have already paid them money have been left behind on features that would be very easy to add) ( the code is freely available on github)
- Global service to sell devices. support its a toss up based on warranty ownership. (its why they only support devices that are bought directly from them) all stock is shipped from Hong Kong. its a Chinese business selling stuff from china. they use a translation app / program to communicate with most customers. there is a few people like Jerry here, that have decent enough command of the english language, but still fails to understand some things. their staff are all ... ALL Chinese. English is not the only Language in the world so they have to adapt to all other languages too. (redmagic Phones are actually sold more in the Indian / Arab regions of the world outside of the Asian / Chinese markets. so English customer services is actually a few steps below any kind of priority before their other more paying customer regions. which covers their response time. I usually get a 3-5 day time line. (maybe I'm more polite about my messages to redmagic.gg ?? ) maybeI dont know.
- My last message to them was about the current bug-list for the 8.59/7.60 roms all I got was. thanks we will forward to the department responsible. .. some 5 or so weeks ago. Go team red for that awesomely fast R&D department - Not.
- GPL source codes. ? what GPL source? were does it say they need to provide adequate sources? does this mean Nubia as well as almost every other OEM have broken the law?? OMgosh we need to bring all the peoples to court.
almost all OEM release old broken non up to date sources. even Nubia, Sony, Samsung, Xiaomi, IQOO, POCO phone, Mediatek, Qualcomm, Etc you will always find a few devcies that quite literally have no source at all published anywhere, and then you'll find sources that are so broken, with base drivers and other stuff that even making hardly boots on the required hardware. needin additional work to get booting, then bug fixed to get stable. nothing like the stock kernels that the oems release with up to date roms. for Nubia for example - the current A11 kernel they released is a almost direct copy of the base Android 11 kernel. just without some needed things to actually compile and boot. (even the triggers) you gotta make those yourself. - kernel source is provided as required by law. take Nubia to court if you need any more sources I'm sure google will help with that eventually in about 40 years.
fingerprint sensor being corrupted when unlocking bootloader is not a bug. Its actually a feature added to the device by Qualcomm. According to Jerry it was done on purpose and is not a bug.
Shipping and processing, sometimes can literally be out of their hands. with covid now some companies are required by law to close for 2 weeks. at their own loss, instead of advertising that their shipping processing center was closed or limited, its possible it was on hold for 2 weeks due to something they couldn't deal with.
but as customer processes like these are common, writing to them to find out what's going on with a 3 days delay before writing once again with the order number and a request for a refund usually gets them to contact you pretty fast.
client satisfaction at point of sale is all that matters. once they have your money, you don't get it back.
to be honest though. Jerry has, every time I've put someone in his direction for a genuine warranty service he has been on point and helped everyone he could. his estimates are rubbish though and he should stop telling people update will be out on X day because it nearly never true and never his fault (his fault he got the date wrong, but not his fault its delayed)
he's not in charge of software development but he can give suggestions and push requests that are demanded ALOT.
So if 3 people (in my current experience here on XDA and the some 700+ people on the telegram group) there is 3 people I have personally seen report the hz refresh rate issue on youtube and instagram and other common apps like this on the new Android 11. so unless there is a big. like a few thousand people getting in Nubia's faces about this on their twitter, facebook, and other social media sites and talking about the lack of support for updates etc like myself and few other members did back in January this year to get Android 11 for the global customers Nubia will sweep most of these things under the rug until its a big pile of crap they need to clean by dealing with it.
thats the only option for companies that don't respond or help. hurt their marketing image and they'll jump to help you.
privately request, or even publicly post here on XDA where most Chinese people wouldn't even know what this site is at a first glance and you're not getting the message to the right people.
contact support. when that does not work, go social and go big. its the only way to get the message through.