over the past while mine has begun to feel a little lose, is there a safe way to tighten it up ????
thanks
B
Same here plus my phone still has warranty which is why I'm a lil chicken **** when it comes to opening it up. I'm dying to open it up and clean it from the inside out and tighten everything but I'm scared I'll end up voiding the warranty.
Is there any warranty seal on the inside that I need to know about and is there anyway to go around it without actually voiding the warranty.
yes, there is behind the camera/flash/antenna cover...but you can remove the cover only and remove the matt-glass of the flash diod and put crystal one so the flash will light like the k800 for ex.
If it's under warranty, why would you bother? I'm on my 4th phone, thanks to warranty. First had what I thought was a bad radio. Turned out to be that lousy 1st t-mobile rom. 2nd, 3rd and 4th are because of the screen and touchpad losing sync. This one does it too but I don't care anymore, it's not worth the hassle. Couple more months and I'll get a new phone and be rid of the wizard. ANYHOW....I only had to pay shipping on the first one, the rest were free since they sent me a bad unit. I say go with the warranty.
Related
My friend has owned an 8125 for over around a year now and some of his keys are not as responsive as they used to be. He is coming up on the final day to return his phone for a new one and called Cingular and they are shipping a replacement. He was told that if his phone isn't under warranty they will charge him $425.
What is the best way to break the phone and still have it under warranty?
Hey has nothing to worry about. If the keys are not responding its under warranty.
Cingular wont send you a phone replacement without a vaild excuse. Also it would have been better just to take the phone to a corporate store. Most of the time they will replace it on the spot if they have a unit in stock. I order my online and the screen was dead and they gave me a new one right at the store near me. Its got to be corporate thought for them to replace it.
What cingular is talking about is some people will call and make up an excuse to get a new phone because their current one has a scratch. You have nothing to worry about. And also most damage that can be done they can find and that will definatly void the warranty. Just leave the phone alone and send the one he has back when the replacement comes. Dont try to break it it will make things worse.
Also just a FYI normally the phones they send you are not brand new, most are refurbished and seeing how the 8525 is out now its more then likely going to be a refurb unit. it wont look any different but just wanted to make sure u know.
Thanks for the info. The keys work but not like they did when he got the phone. Sometimes they dont respond and then if you push really hard they will. I mean REALLY hard. I guess we wont do any physical damage. Damn, I kind of wanted to take a hammer to it. Haha.
i was wondering if i cut the string that attaches it and got rid of it, do you think tmobile would refuse to take my phone back if there was a problem? would that void a warranty?
chnky18 said:
i was wondering if i cut the string that attaches it and got rid of it, do you think tmobile would refuse to take my phone back if there was a problem? would that void a warranty?
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When I had my T-Mobile Wing, mine actually fell off, when the ringer on my phone stopped working, and they asked me if there was any physical damage to the phone, if I ever dropped it, or if there was water damage. I said no and mentioned that the Memory card plastic flap fell off. The Rep said that the warranty was voided because that could be the cause of the ringing malfunction.........no joke..........I then asked to speak to their supervisor, While I was on the line the rep informed his supervisor about our conversation and the supervisor said to go ahead and send a free new Wing.
But why would you want to do this? For one if you take a close look inside where the memory card sits there are a few holes where dirt and dust can get in and do some damage, granted it is unlikely but why risk it just to get rid of a flap?
i think the mini usb door is so flexible and seems like its gonna break. Mine is not really solid and it stretch pretty far. I wish it was different sometimes because it doesn't let you plug in some chargers since the flash is so close to the access point and the usb flap gets in the way
has anyone's fallen off?
hbguy
First thing I do with all of my phones is rip it off. NEVER have had a problem with returns ever.
If you're an ignoramus and ask if it matters, of course they are going to play you for a fool.
Secondly, I think that Kronos has an issue with reading comprehension as he is talking about your memory card cover while you are asking about the USB port.
I gently pried mine off within 5 minutes of the phones arrival and I have it safely stored "just in case"
well i just pulled a little and the door came off so issue done. i wasnt ever going to tell tmo i took it off, just if someone noticed would they auto deny me. im smart, i was just gonna say it fell off the string.
mine just fell off on its own, but i wish it didnt cause im affraid that water might some how get inside and ruin it, do u think tmob will give me a new phone cause that?
oh and also i wanna get bronze or white g1 but i dont wanna pay $400 just to have a different color. does anyone know if i can get different color with exchange of my black one?
The past day or so, I've noticed my trackball is on it's way out. Up/Down barely work anymore, and it takes 3 tries or so to get it to detect a push to wake the phone up using trackball wake.
Do you think it's worth it to risk trying to get a warranty replacement phone? I've read that a bunch of you guys have been RMAing the phone for the power button issue and getting back refurbished phones with bigger issues than the original problem you sent it in for. I'd rather not get stuck in that situation.
I've also read that the only phones HTC has left are the T-mobile ones, is this true? I've got an ATT N1 so that wouldn't do me any good.
Is there any chance of HTC actually repairing my specific phone? Or will they just send a refurb.
Thanks for any information and advice.
well, u can call and they will replace ur phone based off ur IMEI #. As for whether or not they have ATT ones you will have to call. I was rooted unlocked bootloader and did the refurbished route . Recieved a burnt screen, returned that and then finally got a good one on my second try. They were not assholes about it. HTC made it easy actually. They will repair your phone under warranty but you will be N1less for about 2 weeks . So if you can deal with that then do it. I couldnt, i even gave up my precious engraving due to the dust under the screen. They will need a credit card of some sort to put a $530 hold on it just in case u never return the refurbished one.
Try this first, turn off your phone/lock it then using a piece of cloth push the trackball in while rolling it in all directions. Sometimes dust etc will build up on the ball and cause it to become unresponsive.
If this doesn't work you may be able to change the small squarish part which holds the trackball. It's a little fiddly to disassemble your N1 to change this part but from memory it isn't held in place by wires or connectors but rather simply sits in place and should therefore be relatively easy to change.
Get it fixed under the warranty. It's free and requires absolutely no effort on your part. Don't wait, and don't try to fix it yourself.
Whether or not HTC still makes the ATT version of the phone is irrelevant, because all they have to do is replace the trackball assembly, not the radio. The only "risk" you're taking by having HTC repair it is that you'll be without a N1 for a little while. It doesn't matter if there's a chance that they'll send you back a device with more problems, because they are still responsible for getting your device back to 100% working status, and you can hold them to that until they make good on the agreement. If you don't hold them to it, then you're just encouraging bad customer service, which is what leads to those terrible situations you've been hearing about.
Obviously replace it!
If you have your warranty still, then just get your phone back to it's original recovery and firmware, and wait for your Nexus to get shipped to your door, then just ship it back in the box your new phone came in.
I unlocked my phone using the bootloader before any work arounds came about. Now I have a rooted Nexus with a warranty that will remain intact because the bootloader hasn't been unlocked
My experiences with HTC have always been good.
I received a new battery and headset with my replacement because the woman asked if I had any trouble with the accessories or battery. Just for my troubles they also sent me a new back cover. Just bring up "compensation" haha.
But yes, replace it. It's worth it, and the chances of getting an essentially new phone are a lot higher than you getting a piece of **** (which you can replace anyways with a single phone call, so why does it matter?).
Also, on replacing/repairing your phone. You choose which you want. If you want to wait a few weeks for YOUR phone to be fixed, then by all means wait it out. But if you're like me, and can't live without your phone for that long, order a replacement, as they send one to your door without you having to send yours in first.
Edit -
Buck Shot said:
As for whether or not they have ATT ones you will have to call.
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You definitely will get an AT&T one. I did. They are obligated to!
Replace it! I would be lost without it!!
Get the unit repaired so you can keep your custom engraving. (if any) HTC turnaround time is quick and your cell phone provider (I know T-Mobile did) should provide you with a loaner phone if you ask them.
I just dropped my phone and the hinge flew open. On the side near the power button, the joint pulled away and now the phone doesn't slide correctly since the hinge is dislocated. Can I fix it myself? It doesn't seem to have broken anything, just pulled out of socket or something. I'm not really sure how the hinge was connected in the first place so I don't know whether it just needs to be pushed back in or what. I attached some pictures of it too.
Based on that first photo it appears that you sheared a pin off somehow - the one that the main crossbar hooks onto. If that's the case, I don't know how you'd easily repair it.
Ooowwcchh....!
Well I have insurance with t-mobile, but I'm rooted running CM6.1 so I don't want to try to get it replaced and get screwed over. Any advice for that?
mcs6 said:
Well I have insurance with t-mobile, but I'm rooted running CM6.1 so I don't want to try to get it replaced and get screwed over. Any advice for that?
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Talk to Customer Service (dial 611) and tell them the hinge came apart (I wouldnt mention dropping it unless its obvious that its been dropped) and they'll offer to send you a new one. If they wont send you a new one (which would surprise me, they're pretty good about stuff like that, especially known issues like the hinge) then you'll need to make a claim on your insurance. If they send you a new one without making an insurance claim then you can wait until you get your new one, make a back up, and then return your phone to stock/unroot before you send it back. There are threads here explaining how to do that. I've never made a claim through my insurance with TMobile, so I'm not entirely sure how that works. You might have to unroot/return to stock before you take it to the store. If you can call your insurance and make a claim then it might work the same way and you can wait until they send the new one.
Edit: After looking at the pictures, it doesnt look like there's obvious damage, so you should be home free on not admitting its been dropped.
I just threw up a little.
sent from my V I S I O N.
70% of the dummy g2s in stores look like that, it scared me away at first when I was looking at buying a g2
mcs6 said:
I just dropped my phone and the hinge flew open. On the side near the power button, the joint pulled away and now the phone doesn't slide correctly since the hinge is dislocated. Can I fix it myself? It doesn't seem to have broken anything, just pulled out of socket or something. I'm not really sure how the hinge was connected in the first place so I don't know whether it just needs to be pushed back in or what. I attached some pictures of it too.
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Posting pictures of it won't help you. You need to take it apart and reinstall the hinge. If it broke a pin or something, find something to replace it, then reassemble. Don't listen to anybody who says you can't fix it... EVERYTHING can be fixed. Especially simple/stupid mechanical things.
Looks like you broke it in the spring box, heres a pic of it from the inside, there are guides on tearing apart your G2 but I dont know how that will affect the insurance, if you have to return it under insurance and your worried about being rooted there are guides to unroot the phone.
Yeah, it seems like it's definitely worth it just to unroot and return it like I never rooted it to begin with. Tearing it apart is sketchy and I don't know how successful I'd be in the first place, I'd probably just screw it up more.
So I'm assuming this is the go-to guide for unrooting: http://theunlockr.com/2010/12/01/how-to-unroot-the-t-mobile-g2-htc-vision/
Anyone have any experience with this?
Thanks guys for all the input
mcs6 said:
Yeah, it seems like it's definitely worth it just to unroot and return it like I never rooted it to begin with. Tearing it apart is sketchy and I don't know how successful I'd be in the first place, I'd probably just screw it up more.
So I'm assuming this is the go-to guide for unrooting: http://theunlockr.com/2010/12/01/how-to-unroot-the-t-mobile-g2-htc-vision/
Anyone have any experience with this?
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Note that your warranty doesn't cover this type of damage.
Why wouldn't it? Are you saying that because I dropped it or because it's physical damage regardless?
Also, does anyone know what the deductable is for getting it replaced if I go the insurance route?
mcs6 said:
Why wouldn't it? Are you saying that because I dropped it or because it's physical damage regardless?
Also, does anyone know what the deductable is for getting it replaced if I go the insurance route?
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Warranty only covers DEFECTS. It doesn't cover things that you cause. You dropped it, thereby causing the physical damage, you therefore have no warranty. Its all gone. None left.
insurance deductible is $130. better off calling tmo and just saying you have a loose hinge, since it's a known issue, they'll replace it. Don't say it's popped out.
Woops don't know what happend to the pic I posted but here it is again:
that looks awful to try to fix...I was watching the video that someone made about taking the hinge apart and it looked really intense. How would I got about even finding a new pin/spring or whatever?
I wouldn't mention anything about dropping it and just say it has a loose hinge, worse comes to worse blame it on the shipping and an already loose hinge.
SuperDave81 said:
insurance deductible is $130. better off calling tmo and just saying you have a loose hinge, since it's a known issue, they'll replace it. Don't say it's popped out.
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they wont replace it... at least they did not to me... they went on and on that is the way the hinge was designed and crap like that...
i think you are better off if you just pay the 130 deductible, and just report the phone lost and a new phone will be on its way next business day.
dhkr123 said:
Note that your warranty doesn't cover this type of damage.
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Not necessarily true.
As long as there is no evidence that the device has been dropped/abused/dunked into a bucket of water T-Mobile might try to protest but ultimately this can be deemed as a defective device.
You pay for insurance. Its a disaster clause too. Not a warrentee. You could brick your phone and tell them about it and they will replace it. Its the point of insurance. Warrentee is different. Keep in mind, you pay 130 deductable to replace a phone. Don't worry about cm6. They are also not allowed to assume you will root your new phone either. So even if they boot to a cm6 logo they still have to replace your phone since you pay for insurance and the deductible.
Sent from my HTC Vision using XDA App
Edit: I was damn tired when I wrote this. Dunno how much sense it makes..
H'okay. So. I recently pretty much shattered my Evo's screen, though everything still works and the phone is still fully functional. Therefore I've been a little lazy with going and getting it repaired.
Now that I have the day off tomorrow, I'm wanting to go to go into my local Sprint repair center and having them switch out the screen for me.
I just had a couple questions:
1. I do pay $7/month for insurance on the phone, will they charge me for the screen? If so, would it be worth it to just pay my $50 deductible for a new phone? (This is what I've paid in the past for a blackberry through insurance, I want to assume its more for a smart phone, but I have no clue). I've read mixed things on this, where screen repair costs $35, free, etc.
2. Should I unroot and factory reset my phone before I take the phone in? Again, I've read mixed things on here/google. I've heard that they no longer care, especially for a simple screen repair. I've read people have had their warranty revoked. I'd just like some insight on the issue?
Sorry if these have been answered several times, like I said, I did some research before posting and never really got a straight forward answer.
Thanks.
bosswick said:
H'okay. So. I recently pretty much shattered my Evo's screen, though everything still works and the phone is still fully functional. Therefore I've been a little lazy with going and getting it repaired.
Now that I have the day off tomorrow, I'm wanting to go to go into my local Sprint repair center and having them switch out the screen for me.
I just had a couple questions:
1. I do pay $7/month for insurance on the phone, will they charge me for the screen? If so, would it be worth it to just pay my $50 deductible for a new phone? (This is what I've paid in the past for a blackberry through insurance, I want to assume its more for a smart phone, but I have no clue). I've read mixed things on this, where screen repair costs $35, free, etc.
2. Should I unroot and factory reset my phone before I take the phone in? Again, I've read mixed things on here/google. I've heard that they no longer care, especially for a simple screen repair. I've read people have had their warranty revoked. I'd just like some insight on the issue?
Sorry if these have been answered several times, like I said, I did some research before posting and never really got a straight forward answer.
Thanks.
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First... The deductible on an Evo is $100. and Insurance no longers covers screens as far as I know. They did for a little while but when my wife broke her screen we found out they no longer did... Because they felt bad for her not knowing they replaced hers for free and she didnt have to pay the deduct. She also did not unroot prior to taking it in... some people say you should... some will say not so... I personally wouldnt...
They changed the policy. Now any physical damage will cost you $100 for a new phone, they wont just replace the screen for 35 anymore. I would unroot it or snap it in half. Just don't want to take the chance of telling you no because its rooted. Either way your looking at $100 or eBay and replace it yourself. Good luck.
Edit: just checked eBay and you can snag a screen and all the tools for $17. I would go that route lol
Damn. Looks like I was late on the good repair service. ><
Hmph. I've been looking into repairing the screen myself. The only problem I could see me having is getting the current, shattered screen off. I don't have any type of tool to apply heat to break the adhesive down, and I'd see it as being VERY tedious getting all the glass shards of screen totally off. Literally the only thing keeping my screen together and probably on my phone is my screen protector, haha.
Well, I guess it's time to look into ordering some tools and a LCD display, cause I'm not gonna fork over $100 for a refurb'd Evo when mine works perfectly and has done so for the past year. :/
I don't know when they changed that policy... but I brought mine in on monday, guy thought it was a cracked screen, so he was just going to replace it... but he broke something when taking it apart, so he ordered me a brand new one...
But the point is... he was in the process of taking it apart and replacing it... he asked beforehand if I had insurance... so I'm pretty sure they still cover that... Try a different store maybe?
Ask for a one-time courtesy replacement, we're allowed to do that. Otherwise, it's $100 to Asurion unless you want to attempt it yourself.
It may be a little bit more expensive but spring for the complete front panel kit instead of just the digitizer. The LCD may be damaged underneath without showing it, so you could run into problems if you replace the digitizer. Plus, it's a lot easier.
I've only done one digitizer replace and it's not the best thing in the world. Front panel is way easier. Just remember to move the earpiece speaker and front camera.