have received my 3rd 2i from o2 uk this week i test the gprs problem and this 3rd device has it so ive rung o2 and will ring them on monday to see if they have tested there model yet
the problem is this if you plug anything in to the bottom of the 2i be it power lead gps data cable then it breaks the gprs conection to only way to get round this is to either turn on flight mode then turn off flight mode or do a soft reset :?
the data support lady i spoke to is going look at it i have her name and extention number so should get some answers ive mentioned this is a device problom and should be referd back to htc the new device is going back and im keep my current 2i the second one i received ill let you know how it goes next weekend as i work away all week as a trucker in the uk
This happens to me as well. What also happens is that if you're connected to a power source like a car charger and you had the original headphone in the jack, the caller will not hear you...nor can you use the speakerphone option.
Luckily I've now got a BT headset that works with the new BT stack on the 2i, but for a few days I was VERY frustrated with the 2i. Now I'm quite happy.
Another thing. When I go to work I use Total Remote to send the IR signal to open the garage doors and I have to take it out of the car cradle in order to point it within 2cm of the sensor (damn non-commericial IR port). When I put it back in the cradle, I get the "ding" sound of having disconnected from something and the o2 active ui is closed as well.
Worth mentioning when you speak to them again. I think it's an OS problem not a hardware issue.
Cheers
Anthony
This seems like it could be a common problem, I've posted a very similar request;-
http://forum.xda-developers.com/viewtopic.php?t=18890
I do feel that this is a bug in the firmware, hopefully it will be fixed shortly.
I noticed this and it really irritated me. Solution - and it works every time - is a hard reset which you interrupt with a soft reset BEFORE the O2 software is installed. On the soft reset, the XDA2i becomes a unit that connects to GPRS every time which hasn't got the O2 customisation.
I use it with Smartner's push email solution. An excellent piece of software. See www.smartner.com
I don't think its the o2 customisation as I've removed this by disabling the Today screen items and then using the remove software option.
Another item that I find annoying is the screen rotation icon, it randomly disappears, I'm not sure if this is related, soft reset corrects this problem.
Trust me, it is the O2 customisation. I've done three hard resets (just testing various software options) and it works a treat. Beat the O2 crap and it's a perfect phone.
Based on previous suggestions I've carried a a cold reset and then a soft reset prior to the o2 installation, I now have a core XDA IIi without o2 modifications.
Unfortunately this does not solve the GPRS problems when connecting power etc, however it does seem to have improved. The camera is now more buggie...
As this is an intermitent problem I really think it is a firmware bug, abnd have logged it with o2, they are looking into it.
Didn't think it would....there's no reason for o2 to provide that "functionality"...just sounds more like an issue with OS interpreting a charger / car cradle and confusing the hell out of itself.
Ant
spoke to o2 this morning and its something they are looking with htc so a rom update COULD be on the cards for uk customers the problem is on there issue list atleast :lol: :shock:
I've had a response back from o2 regarding this issue, they said they had tried to reproduce the problem but couldn't, which didn't surprise me but they then suggested that I carry out a Corporate installation ie cold reset and then the corporate install.
Firstly you end up with an XDA IIi with all the applications installed but none of the o2 customisation, but you do manually have to configure the GPRS access point and email.
Having tried this configuration for a day now I must admit, things appear to have improved, the connection is still disconnected when attaching devices, but they reconnect without problems. Before I had to either reset the device or switch in and out of flight mode.
Knowing my luck this will all change tomorrow....
please keep us posted as to how it works without all the o2 crap on there
Thanks
Jonh
Here is what I've done so far. Anyone with experience or anyone who has successfully gotten their setup to work, please chime in !
1. Install the JASJAM_WWE_1.20.305.3_1.20.305.104_1.07.03.10_ship.exe rom. Test. Works fine when connected by USB, syncs to any Exchange server with no problem.
However, When I try to sync to any Exchange Server or a different Exchange server through the GPRS connection, it sits on "Synchronizing folders", then "Looking for Changes" and finally after a few minutes of doing nothing, it just gives up and goes back to "Waiting for network".
2. As a test, I've tried to install a different ROM. This time ME_DT_WWE_1182553_106_10303_Ship.exe. Now when I try to connect to the GPRS connection, it retries the dial twice, then it "Dialed : open.softbank.ne.jp. Cannot connect for an unknown reason. Check your connection settings, etc.". This is after installing the SoftBank extended ROM and doing a hard reset, which worked fine for the previous i-mate ROM.
Anyone have any suggestions or ideas?
logimob
Wireless OK
After doing some more testing, and changing back to the original i-mate ROM, it seems to sync to Exchange just fine using a Wireless connection.
However going back to GPRS, and it's back to doing exactly the same "synchronising folders"/"looking for changes".
To this date, I have never had a successful GPRS sync - has anyone else?
Japan users?
There are no Japan users with SoftBank GPRS ActiveSync working....?
Hi there, Andrew (you sent him an email) point me to this thread, and will try to reply here. Actually I didn't flash my X01HT yet, but I use Exchange daily on my HTC Mteor and HTC Universal with open.softbank.ne.jp, it works flawlessly. I am waiting for HTC Taiwan to send me back my HTC Hermes (Dopod) back from reparation to try.
But ! Even with my X01HT in Japanese I have sometimes difficulties to connect to the internet and I also have the same error as yours. So this is not really only a ROM issue here.
Now I hard reseted my X01HT and soft reset it before installing the Extended ROM, so there, I do not have any Softbank crap installed my my device and once the open.soft... stuff set I have no problem neither.
Finally I know that some ROM are not Japanese network friendly, for example on my HTC Universal, with an iMATE ROM, I cannot place any Video call, nor access to my voice mailbox correctly, I can dial 1416, but when I want to access to my voice mail... it doesn't work.
Now on ALL my device here in Japan I only install a Dopod ROM, they are, as far as I am concerned the best ROM ever made and with them EVERYTHING WORKS, and I will strongly advise you to try to install a Dopod Rom on your Hermes. If you do not have it on the FTP, I have one on my desktop at the office that HTC Taiwan sent me (HER_DopodAsia_1237074_1060010_WWE_SHIP)
Fantastic, I'll try to install the rom at www.dopodasia.com/download/HER_DopodAsia_1237074_1060010_WWE_SHIP.exe
and see how I go. Thanks very much for your help and ideas.
Sorry to hear about your sick HTC Hermes!
logimob
Daimaou said:
Hi there, Andrew (you sent him an email) point me to this thread, and will try to reply here. Actually I didn't flash my X01HT yet, but I use Exchange daily on my HTC Mteor and HTC Universal with open.softbank.ne.jp, it works flawlessly. I am waiting for HTC Taiwan to send me back my HTC Hermes (Dopod) back from reparation to try.
But ! Even with my X01HT in Japanese I have sometimes difficulties to connect to the internet and I also have the same error as yours. So this is not really only a ROM issue here.
Now I hard reseted my X01HT and soft reset it before installing the Extended ROM, so there, I do not have any Softbank crap installed my my device and once the open.soft... stuff set I have no problem neither.
Finally I know that some ROM are not Japanese network friendly, for example on my HTC Universal, with an iMATE ROM, I cannot place any Video call, nor access to my voice mailbox correctly, I can dial 1416, but when I want to access to my voice mail... it doesn't work.
Now on ALL my device here in Japan I only install a Dopod ROM, they are, as far as I am concerned the best ROM ever made and with them EVERYTHING WORKS, and I will strongly advise you to try to install a Dopod Rom on your Hermes. If you do not have it on the FTP, I have one on my desktop at the office that HTC Taiwan sent me (HER_DopodAsia_1237074_1060010_WWE_SHIP)
Click to expand...
Click to collapse
After flashing the Hermes with the new Dopod image, it keeps giving me a
Network Wizard error.
I tried adding the open.softbank.ne.jp settings, but it didn't work.
Then I replaced the Extended ROM with the Softbank Extended ROM. Then the settings for SoftBank were automatically configured - but don't work. It says "the current connection cannot be used for your request". Also, the network wizard comes up every soft reset and says "Your current operator (44020) is not supported. You should obtain an update from your device vendor".
This is kind of confusing - do you have any advice? Did you use the Extended ROM as it was?
Thanks very much for your help
"Your current operator (44020) is not supported. You should obtain an update from your device vendor".
Do not worry for that I have the same problem.
Now you are telling me that you cannot login at all, cannot surf at least the internet?
Just a quick thought... my SBS do not have a real SSL, this is a SBS SSL, so when I quote the box SSL connection in my Mteor or Hermes... it won7t work... try to unquote this box...
Hi there,
Thanks for your reply. I've been messing around on this all night/all day again, and I've made some slow painful progress!
Firstly, I'm glad you had the same problem. Now I'm reassured that the problems are not related.
Next up, I've been trying to get the internet working. I managed to get it to connect before, but whenever I tried to access any site through IE, I got the error "エラーが発生しました。リクエストが不正です。 wj46000e".
I have since done a few hard-resets, and now it doesn't connect, despite me putting in the connection details 10's of times. I now get the error "Dialed : open.softbank.ne.jp. Cannot connect for an unknown reason"
Did you ever have these kinds of problems?
What kind of extended rom are you using? I just copied and pasted the whole Softbank Extended ROM, which worked perfectly on the JASJAM ROM.
If you have any ideas, I'd be really grateful.
Thanks very much
Daimaou said:
"Your current operator (44020) is not supported. You should obtain an update from your device vendor".
Do not worry for that I have the same problem.
Now you are telling me that you cannot login at all, cannot surf at least the internet?
Just a quick thought... my SBS do not have a real SSL, this is a SBS SSL, so when I quote the box SSL connection in my Mteor or Hermes... it won7t work... try to unquote this box...
Click to expand...
Click to collapse
Ok so this stuff
エラーが発生しました。リクエストが不正です。 wj46000e
I also get this error while ago... actually the first time I had my X01HT and with the Japanese ROM.
I really do not know what is going on with your device, I just hardreset my HTC Universal and put ALL the setting by hands, NO cab from crap Softbank, and it WORKS !
We should maybe meet one day, and try to let me see your device...
Fantastic - you're really giving me hope that one day soon I'll have a fully functioning device!!
I'll try restoring the original Extended ROM and inputting all the settings manually again. Hopefully it'll work this time.
I'd love to meet up for a chat and a show and tell session! I'd like to see your fully functioning device. Send me a private msg and I'll reply with my Skype/Email address.
logimob said:
Fantastic - you're really giving me hope that one day soon I'll have a fully functioning device!!
I'll try restoring the original Extended ROM and inputting all the settings manually again. Hopefully it'll work this time.
I'd love to meet up for a chat and a show and tell session! I'd like to see your fully functioning device. Send me a private msg and I'll reply with my Skype/Email address.
Click to expand...
Click to collapse
Ok Will PM U, but just for reference I flash back my Universal to its orginal ROM and not the 1.90 that we can found here, and straight after the flashing, I put manually the Softbank setting and... WORKS ! I am sure you made a mistake somewhere this is not possible otherwise
Ah ok I see... so you installed your original ROM. Is that available for download anywhere? I'd like to replicate your setup as closely as possible.
Daimaou said:
Ok Will PM U, but just for reference I flash back my Universal to its orginal ROM and not the 1.90 that we can found here, and straight after the flashing, I put manually the Softbank setting and... WORKS ! I am sure you made a mistake somewhere this is not possible otherwise
Click to expand...
Click to collapse
I just tried installing the other Dopod ROM - with exactly the same results. "cannot connect for an unknown reason". This same stuff worked perfectly on the JASJAM ROM, so I am starting to think these problems are somehow ROM related.
Where did you get your ROM from again?
logimob said:
Ah ok I see... so you installed your original ROM. Is that available for download anywhere? I'd like to replicate your setup as closely as possible.
Click to expand...
Click to collapse
This is a Rom for my universal, not my Hermes, My Hermes with a Dopod rom will be sent back to me today. And since my wife want to use the Japanese X01HT I didn't flash it to US... anyway let's meet and check this out.
Guys, are you using the standard Softbank PC Site Direct connection?
If so, you'll never get Exchange Activesync working unless you uncheck the box for "This server requires SSL" AND the Exchange administrator has configured the system to allow non-SSL connections.
Softbank's "open.softbank.ne.jp" connection is anything BUT open. They are doing port blocking and currently appear to only allow port 80, 25, 110 unless you use Pocket IE. This means that ActiveSync and most IM applications fail.
Softbank is reported to say that they plan to begin supporting Exchange ActiveSync "sometime in December" - until then, the port is closed and there is nothing you can do to make it work.
The workaround is to use [email protected] (but this can get very expensive). [email protected] does not have any port blocking.
Anybody heard any updates as to when Softbank will stop blocking the ssl port for Exchange ActiveSync? Still scheduled for sometime in December? This is killing me . . . so stupid that they would do something like this but so typical.
I will die and rot away before these bastards open up SSL...
hguabmur said:
Anybody heard any updates as to when Softbank will stop blocking the ssl port for Exchange ActiveSync? Still scheduled for sometime in December? This is killing me . . . so stupid that they would do something like this but so typical.
Click to expand...
Click to collapse
I have been looking through the Japanese sites as well but haven't seen anything. I just keep testing every day. Frigging bastards... I told my Exchange and networking team in the US about it and they had never heard of a Windows Mobile device that was blocked from syncing with Exchange SSL over the wireless.
I have a friend in Korea though with a Samsung WM5 device - his works with Exchange but other ports are blocked so he can't use IM apps. So Japan mobile providers are even more backwards than in Korea.
Hi, hope this issue has been solved already but just in case:
Softbank open APN open.softbank.ne.jp *did not* allow SSL port to go through, so you needed to turn off SSL mode of ActiveSync.
It seems, though, since a few days ago, Softbank opend almost all ports for APN open.softbank.ne.jp thus you should be able to use SSL ActiveSync without problems.
hiroshiy said:
Hi, hope this issue has been solved already but just in case:
Softbank open APN open.softbank.ne.jp *did not* allow SSL port to go through, so you needed to turn off SSL mode of ActiveSync.
It seems, though, since a few days ago, Softbank opend almost all ports for APN open.softbank.ne.jp thus you should be able to use SSL ActiveSync without problems.
Click to expand...
Click to collapse
It works!!
I tried just like Tuesday and it didn't work.
OK, now this device is finally useful!!
khammo01 said:
It works!!
I tried just like Tuesday and it didn't work.
OK, now this device is finally useful!!
Click to expand...
Click to collapse
Glad to hear it worked. Now my interest is how Softbank is going to treat PC users trying to use X01HT as a wireless modem. I personally hope they provide unlimited usage for $80-$90 per month... (after April)
hi!
at the moment i have my third herald from o2 germany,also known as xda terra. all three have the same problem:
i use activesync and an exchange server to use push-email via gprs. but my herald decides to not let me communicate with the rest of the world. after the subway and switching the operator (o2/t-mobile d) (too) often it refuses to establish a gprs connection.
it tries, but fails... but best thing to come: it shows me full network coverage, but i can't call anybody, and anybody can call me. after a softrest, everything works again. gprs instantly, and even a normal phone call is possible.... (wohooo ) and that really annoys me, especially having a mobile phone, and nobody can call you even everything seems okay to you.
i already tried it with, and without installing the extended rom. - no change. first i thought it's probably some software i installed, but after the last hard reset i did not install anything. same problem. last idea of the o2 support was a new sim-card. but no change.
in my eyes it's a radio-rom problem, but o2 does not offer any updates, therefore there is no official way to test that. i would love to try out a custom rom and radio update, but because of warranty reasons i won't do that.
my radio-rom version is 02.85.90, does anybody know whether there are such problems with this version? OR, does anybody have any idea how to solve my problem? at the moment im really ******...
thanks in advance!