Database Users

Screen Alignment

Oh dear.
After thinking that software was causing an alignment problem (pretty sure MultiIE DID make it worse), I reset the device to factory settings and it still happened. Each day I needed to recalibrate the machine several times, making it unusable.
So it is in the post to HTC Europe for repair and I am without my MDA Compact!
Let's hope they fix it and send it back soon.

I am having the same problem with my O2 mini on which I have to realign the screen every hour or so. I have done many hard resets but there was no improvement. I have tried many ROMs as well. So I suspect its a hardware problem. Any suggestions apart from sending it to the service centre?

I'm having the same problem, I think our only solution is to take our JAMs to a service center

me too... but already pass my warranty period~!!!! da*n :!: some1 can tell me how much to fix this problem?? oh, again,

I think it's better
Maybe a little to early to say but I just got my Magician back from the HTC Europe centre.
They have simply re-flashed the Rom back to 1.12 (May 2005). When I first unpacked it I thught the screen was out of alignment again and rang to complain.
The thing is, I have since set it, played around with it for a few hours and it seems absolutely fine.
Since all my testing previously was with the November ROM (1.13), and the problem started around December time, I wonder if it's a problem with the new November Rom?
I'll keep you posted on what happens over the next few days.

Yes it was too early
Seems to be a problem still. What happens is it loses alignment after being switched off for more than a couple of minutes.
HTC are ringing me back soon.

It's going back again!!
HTC are taking it back for another look.

Observations
I have been living with the problem, and over the period have noticed that sometimes problem is not at all there, and sometimes its pretty bad.
Interestingly, when the problem crops up, if I press the screen a little harder with my finger, the screen just returns to normal alignment. So now I just press the screen instead of doing a screen alignment - takes only 1 second.

yeah~! same exacly here... just pressed it hard then it will back to normal but sometimes not, and still, im not happy with the quality of xda mini... for such an expensive toy, this \things should not happen to too many ppl.
thx,... waiting for your update... and pls let us know the cost...

Yippeee - it's fixed
Just got it back again from HTC Europe.
They have replaced the LCD and I now have perfect screen alignment again. I can even turn it off and the problem doesn't come back!
Very, very happy.
Repair was under warranty so it didn't cost me anything.
HTC have provided very good service to me on this. I am very impressed that they continued to listen and fixed the problem for me.

mini screen misalign
just started experiencing this about a week now, very iritating, and a bright dot appeared on my mini at the lower left edge, its especially obvious wen playing a video with dark or black scenes coz the dot is really bright
i still have warranty til may16 i hope i dnt have to bring it to the service cnter

screen corrupted / faulty

I got a serious problem with my mda vario here.
sometimes, 7 out of 10 times, when i get a call the screen gets totally corrupted and jumbled like on the picture in the attachment. i can only see black vertical lines on a white screen. in order to make the screen work properly i have to turn the phone off/on (stand-by mode) then.
does anybody know where the problem is?
i have to confess, that the phone slipped out of my hands and fell on the ground 3 times so far.
thanks

well, you say youve dropped it 3 times already? is it possible that something may be loose inside? is there cosmetic damages from dropping?

yes, there are some scratches on it. i don't really think that something is loose or broken, because the screen gets only on icoming calls corrupted.
so i don't think that it is due to a loose contact or something like that...

I have exactly the same problem. I personally think it is unlikely that dropping the phone has caused it as it corrects when you cycle the power button. Any help on this from other forum member would be much appreciated.

roads said:
I have exactly the same problem. I personally think it is unlikely that dropping the phone has caused it as it corrects when you cycle the power button. Any help on this from other forum member would be much appreciated.
Click to expand...
Click to collapse
Any resoluation this? I have the exact same problem!!

Oh dear ... somethings in the air...
mine's got it also. first time i saw it was a couple of days ago. only happens with the alarm clock in the morning :?
My phone is crap like hell... gotta hard reset and reconfig the damn thing. acting up lately...
(ps... AFAIK i barely dropped the phone... maybe 1 or 2 times. nothing more)

I have the same problem
I have read the service manual of wizard and said:
Unusual Vertical / Horizontal lines or partial display
(1) Check the connection of LCM FPC whether is properly connected. (Is a conector between motherboard and LCD)
(2) Try with another LCM. (LCM=LCD Screen)
(3) Try with another Main Board.
(4) Replace LCM if necessary
(5) Replace Main Board if necessary.
(6) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated
Any sugestion?

Okay..
so far, i have installed Molski 2.26 rom (30meg free version) and upgrade the radio rom form 2.25 to 2.47.
I have not had another occurance of this so far.
Maybe a fluke.

Screen fixes when pressure applied to bottom of the screen
Guys,
I now have to keep my finger pressed hard against the bottom of the lcd unit to get the screen to display to work properly. it is under warranty with Imate but they want me to send it to Abu Dhabi for repair. I'm in Canada and concerned that I may not get it back.
So has anybody else identified this as being a loose connection rather that a real hard fault. Also has anybody fixed their unit by dismantling and reseating the connections.
Finally has anybody used the Imate repair service and was it timely & reliable?
Any advice would be appreciated.
Mick

This is a real hard fault.. had it with my mini s, took it into the shop, it was away 2 weeks... and in the end they gave me a replacement!!

I agree - took it completely apart and cleaned everything ....
And still have the issue.
Serves me right for buying something in Middlesbrough I suppose
It must be a hard fault with the LCD assembly. Will have to see how Dixons handles an overseas repair.
Take care & thx,
Mick

I had the same problem, in the end i took it into my local t-mob shop to have it repaired, they ended up sending me a new one.

Well, I've exactly the same problem since the past two-three weeks, it also occurs only in the morning. I'm living in the Netherlands and this is happening since it's rather cold over here, especially in the morning (3-4 degree Celcius). Since my bedroom window is open during the night, it gets rather cold in my room.
During the rest of the day it is +8 degree Celcius, and the phone works flawless. Maybe this problem has something to do with the Temperature?

Temperature
Bebob - don't thin so as I have had this problem for a number of months and the temp here in the summer is high (30+ degrees C)
It looks to be a bad connection type issue and may be a bad screen cable. It makes sense though that the issue is at the bottom of the screen cos this is where we press the select buttons all of the time.
Pls keep me posted on how you do. mine is going to a local repair shop (on my dime) tomorrow to see if they can fix it.
If not can any of you guys recomend a new unit that could be considered an upgrade to the KJAM ?
Many thanks
Mick

suggestions needed
friends, i have o2 mini s and got the same problem with screen for the last 3 weeks....
can anyone tell me that will the problem aggravate or else will i be able to use my cell properly for few months...
and also what will be the approx cost of repair..
all suggestions will be warmly appreciated...

It's happened to me as well. I have lived with that for one month now. It is happening, when I touch the cursor keys or when touch the lower part of the display. I tried "shaking/hitting" the xda and it looks better, so I assume it is a faulty connection cable.

I have active Cleartype and no more vertical lines for the past 2 days.
I seems to be a problem when background is white and leters are black.
Regards

similar problem
i dropped the phone (T-Mobile MDA Vario) and now when i turn it on the screen is fine for 5-30 seconds but then it scrambles, but works again if i smack the bottom of the phone on my hand!
t-mobile staff told me there are sensors to identify if it has been dropped. I'm suspicious that it could even be programmed to go "faulty" once it is dropped as the screen is fine for a limited time so it obviously works somewhat. do you know if this is the case? or what's happened? also is it a simple thing i could do myself? i didn't take out insurance so that's why i haven't just claimed off that as i'm really broke
Any help is appreciated
Regards,
Steve

whiteish screen / over temperature
hi,
I have a problem smilar at qtek 9100. I had upgade to my ppc wm5 to wm6 around 3 week ago and overclocked to 221 mhz with batery status today plug-in . 2 days ago Screen became whiteish (almost no contrast or over gamma) and working temperature is around 30c. I tried to re-flash with many kind roms but noting chaged.
Is there anybody has these kind of experice. If I can not solve. I am planing to buy new LCD ( I am not sure new LCD will solve the problem)
Thanks

Same problem here. Dropped it ONE time and the screen went crazy. Sent it to my t-mob shop and they got it repaired. They said in the report that they changed the "flex". Dunno if this helps.

cracked screen

Hi all,
Wondered if anyone has had a similar issue.
I have bought an orange spv m700, and had 2 issues with the screen.
Bought the phone on Friday morning, by Friday evening the screen had a bubble under the surface. I took the phone back and got an immediate replacement.
I have had the replacement phone for 6 days now, and the bubble came back. and without me noticing it the screen has cracked.
First question: is the top layer just a sheet of clear plastic that can be replaced?
Second: has anyone else seen the bubbles appear?
Third: why has the screen cracked so easy, I was really taking care of it (my xda2 was fine for 3 years)
Sorry for such a long post, other than the screen this device is a brilliant piece of kit !

I have only had my trinity for two weeks and tonight the exact same thing has happened. My touchscreen no longer functions properly.
I'm taking it back tomorrow, I hope they replace it. This has occured while the phone was in my pocket (wrapped in a cloth).

I have had mine for about a month now and nothing has gone wrong with it at all.
I am pretty sure the trinity has the same screen as the hermes and i havent had any probs with that either.

I took it back to the the three store and they replaced it. I am happy now.
Going to use the leather case at all times from now on...

Dead Touch Screen

For a while now, my Wizard's touch screen would only work when the slider was closed. It would be completely unresponsive when it was opened. Now the touch screen has stopped working all together.
Is there any way to fix this? Does anyone know what would cause this?

touch screen unresponsive
works just fine in vertical
works for a couple of seconds in horizontal to.
fix?
(had original 2.26 TMOB NL ROM and now using 1.05 Button- dosnt seem to be that)

issues seems solved
ok... been doing a lot of reading in the last 2 days
and found a solution that said:
clean the border between the screen and the plastic housing with a business card or such, get the dirt out.
didnt think it was the problem i had, but i found no other solutions- tried it- and it works... screen seems oki-dok again....
so, good luck to who ever else runs into this....
and keep u posted if it comes back.

You are life saver (actually my Wizard should say that). I have done many things in the last week or so... massaged the screen, reflashed few times, checked for loose connections and nothing seems to be working. Until this idea to clean the dirt. I was skeptical at first, but now:
THANK YOU, THANK YOU, THANK YOU!!!!
Works perfect.

hi there. i have the same problem with the touch screen. i tried to clean the dust with the plastic card but it's not working. what should i do?? i need help
p.s. i also had a problem when my wizard was opened, my touch screen didnt work. Now the touch screen has stopped working all together.

I have also ran into the same problem, except that my touch screen works only about 10% of the time. I have tried to clean the border without any luck.

Lol, this needs stickied in every topic here. I have the excuse of having no internet access till today, but my wing touchscreen died on me. I called t-mobile multiple times, including their direct buisness support line. Assurion wanted $110 for a replacement phone. My account is only 40 days old. So I got transfered to retentions and have a replacement wing in the mail already. Gave the retentions rep a kudos for resolving my issue without me having to take the 110 bucks to sprint to get a mogul and faster interwebs. Thanks guys!

Lower part of screen stopped responding

After 4 months of flawless work, the lower part of the screen (a strip several millimeters from the edge) suddenly stopped responding properly!
E.g., all buttons in this area (including launcher/phone/+ on home screen) either don't work at all, or sometimes activate after a while when strongly pressed with the thumb (orientation doesn't matter).
Just two hours before they responded fine to the index finger.
Also, I've noticed that when I "multi-touch" the lower line in a file browser with two fingers, it works nice! Buttons are too small for that, however
I first tried to restore backup, but it didn't help, of course.
Has anybody had the same problem?? I guess it's a warranty case ...

I would agree, it's probably a hardware problem that you'll have to bring your phone in for service to get fixed.

I'm having that same problem my self, but just now and then. What helped with me is that I press the upper left corner of the phone with my other hand and then the lower part works fine, so i think i should get a new digitizer or its just loose connector.

im having the same problem , i have put up with it for the past few weeks and its driving me nuts now. today i did a factory reset which made no difference , i called htc who didnt sound a bit suprised by my phone call it gets picked up tomorrow morning to go for repair so the question is ... is this a common fault? and how the hell am i gonna cope without my hero in my pocket ?

Yeah happened to mine last week, a few have had the same issue where it's just the launcher bit not responding. Although the good news is that I'm getting it back tomorrow though so it's good times!

I had the same problem with my touchscreen (after a month or so!)
Mine got picked up thursday by HTC and I just checked the tracking site and they just recieved it.
I wonder how long it's going to take

Visited their service center last week.
They've immediately replaced my screen with a new one without any ado. Now everything works as before!
BUT a friend of mine who bought his Hero in January is having similar problems now...

It is a common problem according to HTC.
Mine was repaired in just 10 days.

Same problem here, did htc said anything about this problem? is it a common fault?
thank you

I said it in the post above yours.

ah yes, right, thank you

mach2005 said:
It is a common problem according to HTC.
Click to expand...
Click to collapse
If they acknowledge it officially, couldn't you provide a link please?

i gave mine last week to repair, they returned to me unfixed. on the paper stated that they only updated the software, what a dumb this htc guys. need to go back and tell them again the same story. im wasting my time only for this. wtf

I recently had this problem. The 3 buttons at the bottom of the screen wouldn't respond, took it into T-Mobile who said I'd have it back within about 7 to 10 days... 3 weeks later I got a text saying I could collect my phone...
On the paper sheet it says they've replaced the lens.. Which I can see they have as before I had a miniscule hairline scratch near the top.
They also mention a software update (1.0.0.A6288)
Either way it works nicely now.

I've recently experienced the same issue - the lower part of the screen, the one where the LauncherPro icons usually are stopped responding to touch. If I press really hard it works sometimes, but it's pretty annoying. I didn't sit on the phone or drop it recently, it just stopped working all of a sudden.
Is there anything I can do, as the phone is out of warranty ?

HTC South Africa gave me a new hero after I took mine in for the 3rd time. Hardware problem. Very happy with their service.

i have this exact same problem, is the only solution to send to htc? >_> Cuz my warranty's out already unfortunately... i flashed my hero to CyanogenMod 7 and it seems to have helped, but still not completely responsive... I also have a problem where at times i completely lose control of my touch screen where the spots i touch seem to respond to opposite sides of the screen... anyone else?

Remove battery, Remove sim card. put a dryer on the htc logo for about 40 mins. put the phone under a heavy object. Let it dry for about 15 mins and your fixed.

^ wtf do u mean?... are u just being a gimp...

VillainRocks said:
Remove battery, Remove sim card. put a dryer on the htc logo for about 40 mins. put the phone under a heavy object. Let it dry for about 15 mins and your fixed.
Click to expand...
Click to collapse
i am having the same problem and i badly need to solve it please could u tell me that what do you exactly mean by put a dryer on the htc logo
thanks