Related
Need some help here please guys! ActiveSync does not sync all my contacts between Outlook 2003 and my M5000.
I've tried starting the Sync from both the PC and the M5000 but it says there are no changes. I have 130 contacts on my PC and only 114 on my M5000. I've tried the three latest official and unofficial builds of ActiveSync including the new official one that came out yesterday. I've tried:
1. Editing the contacts on the PC to see if the M5000 picks up the changes - NO
2. Deleting the offending contact on the PC and creating them again - Finds it on the first sync but not again after
3. Creating the contact on the M5000 - Same as above, finds it on the first sync but not if I edit it later.
Plus, it doesn't sync notes on contacts - Is there any way around this as it's a function I could really really do with!
Is anyone else having similar problems?? Can anyone else Sync their notes?
Most importantly, anyone know how to fix it or get around it as this is a major problem for me as I simply don't trust it now!?!?
TIA
Have you tried AS 4.1 (you must uninstall AS 4.0 first): http://www.microsoft.com/windowsmobile/downloads/activesync41.mspx
Yes - I'm currently running 4.1.4841 and I have tried the two versions before that (I uninstalled/rebooted each time before trying different versions)
Right... I've removed and reinstalled Outlook 2003 and ActiveSync 4.1.481 and I've sorted it now! The contacts that did not Sync all had either photos or notes so they wouldn't sync - Don't know if this is normal or not but definitely the case here!
I've now deleted the notes and photos where necessary and everythings syncs nicely now.
Note: I've still got my old SPV C500 here and have found the following:
Contacts with no notes = Syncs on C500 AND M5000
Contacts with notes = Syncs on C500 but NOT M5000
Contacts with photos = Syncs on C500 but NOT M5000
If I make a new contact on my M5000 and add notes it syncs fine with the PC the fisrt time but not after I edit it on the PC.
Easy!
I have posted the question on the Microsoft commuities forum:
http://www.microsoft.com/communitie...&pt=&catlist=&dglist=&ptlist=&exp=&sloc=en-us
No-one there seems to have a clue either!!!!!!!!!!
Hi,
Using ActiveSyng 4.1 (Build 4841), XP SP2.
XP Firewall settings look fine.
All contacts and appointments synchronized, no problem, but those with notes are not synchronized.
I can create a contact on my wizard, with notes, which is sync'ed with the laptop, but this sync stops whenever I change the notes on my PC...
I had a similar problem today.
I have my mda vario for a day now. last night I first played with it and synchronized it with my outlook (which is stand alone when I am not at work)
Today at work I started up my outlook and it synced with my server at work.
Then I synced my vario and suddenly all my agenda appointments disapeared on my vario.
Only solution was to sync with my laptop again without it being connected to the server at work
Hi,
I have the same problem, i erased qtek's memory, uninstalled office and activesync, delete all repertory and keys in regedit, but it changes nothing : it won't synchronize but with my work computer it is ok. I have put my pst files from house (data file from outlook) at work and it synchonizes too.
I don't understand :
it is not my QTEK 9100 because it synchronize fine at work
it is not outlook, pst file or activesync (4.0 and 4.1, both are tried)
so what is it ???
I am thinking that there is only one solution : format c: :-(
Please if you have an idea, help us !!!
Michaël
PS : it was ok before, but i don't know what i have done that made that it doesn't work, i have only Kapersky antivirus, no firewall and vnc (to control computer through internet)
Same problem here. Only i was using a Palm E2 and converted everthing to outlook. After synching, everthing but my appointments synched to my wizard. A bit of a catastrophy saving and reimporting the pst file.
Finally someone suggested deleting the profile, then resynching to outlook, providing all data is either on outlook or the wizard, as you have to option to copy everything from either source to the other, and presto seemed to work.
Still having problems with outlook though, after importing either archive or loading a different pst file, i dont seem to have all my info and it seems my calendar is always opening from an archive instead of outlook today.
Will reinstall outlook completely. In any case try recreating the profile.
I have destroyed andrecreate my profile too.
But i changes nothing.
I think that if you have take all data from your wizard, you have certainly lose your note, is it the case ?
I have forgotten to say that only data with note or contact with photo don't synchronize but if you delete all information from outlook and you synchronize your pocket that contains these data, outlook save the contacts, but after, if you add a new contact with note, photo or an appointement with note, activesync doesn't see them. If you change a contact with note/photo that come from the wizard (ie name...) wizard doesn't synchronize it.
The problem is that i don't understand what is the problem source....
Michael
I have destroyed andrecreate my profile too.
But i changes nothing.
I think that if you have take all data from your wizard, you have certainly lose your note, is it the case ?
I have forgotten to say that only data with note or contact with photo don't synchronize but if you delete all information from outlook and you synchronize your pocket that contains these data, outlook save the contacts, but after, if you add a new contact with note, photo or an appointement with note, activesync doesn't see them. If you change a contact with note/photo that come from the wizard (ie name...) wizard doesn't synchronize it.
The problem is that i don't understand what is the problem source....
Michael
What version outlook are you using? did you make sure that notes was checked in the list of programs to synchronise? Also be sure that wizard overwrites the pc data.
Other than that, if you want to try reinstalling outlook. Be sure to save an archive or backup first (I didnt really know how to reload the pst, ie from archive or backup because it shows on outlook as archived folder instead of outlook today! ?????) Thats my next step as well. I'm also going to try to install outlook 2003.
When I speak about notes it is notes contains in other data like note in contact or note in calendar.
The Note section synchrinize... but contact that have a photo or a note, note !
I have destroy all sort of data and it doesn't work, i am sure that it is not link with oulook.
Fixed for me, since I got a new computer. Problems seems to come from the version of ActiveSync. Funny enough, if I first get an error message when syncing, reinstall ActiveSync, then it works, if I do not get this message on first sync, then it does not work...
I think that it could be a good idea that everybody who had the same problem says what running programm is installed on his computer.
For me it is Kaspersky antivirus personna, vnc, nokia toolkit, nero 7, bluetooth driver, vnc.
I have others but i don't think that they could be linked with this problem
Nobody wants to reply ????
Hi Shoopy33,
I took me days to install my desktop properly. Microsoft is cleaning things now with the newest version. What you might want to make sure is that you have Genuine versions of both Windows XP, and Microsoft Outlook. That means that both Windows XP and Outlook need to have SP.
Many things could go wrong if you have a non Genuine version installed in Windows XP. For instance, if you have a Genuine Windows XP but with a non-Genuine Office XP with Outlook, you cannot just desinstall the non-Genuine Office XP, delete all registry files, and install a Genuine Microsoft Outlook version. You'll be stuck!!! It's a nice way from Microsoft to say FU.
Simply put, you'll need to reformat your hard-drive, reinstall everything fresh with Genuine Microsoft softwares that Microsoft will check online, and clone your HD for backup when you have a chance so that you don't have to reinstall everything again from A to Z. That'll take you time, of course.
Microsoft will not check which version of Microsft Outlook you have online, but the ActiveSync from Microsoft will check which version you have offline.
I had the same problems with my MDA Vario.
My solution:
1. export all contacts to separate vcard files.
2. in outlook click Help -> detect and repair
3. scanned my outlook pst file with c:\Program Files\Common Files\System\Mapi\1033\scanpst.exe
4. deleted all notes from my vcards
5. reinserted my vcards in my contacts in Outlook.
(6. i added my contacts notes as Notes in outlook)
now all synchronisation goes well: appointments, notes and contacts
Happens after new firmware
I have some contacts and appointments on my MDA Pro. They also synched well (MDA Pro ->PC). However, after I put the new T-Mobile firmware on my MDA Pro, "normal" contacts synchronize just fine, but those with photos or contacts do not. I suspect a bug in ActiveSync, but there is also nothing in the MS Knowledgebase about that :-/
I had this problem, and my solution was to erase pocket and format computer, but now, there is no problem.
I know that there is certainly a better solution, but I have not !
I can only say that it is a problem from the computer, because at work, it had ever well synchronised...
M.B.
Hi All,
I just got a MDA Vario (HTC Wizard) from T-mobile (UK) and installed Activesync 4.1 OK (well it caused my Windows XP machine to crash before I updated the Nforce2 Motherboard drivers!).
Now, I can install & remove programs OK.
But I can't get my emails and contacts etc from Windows Outlook 2003 (Office Pro 2003 SP2) to my Vario - even though activesync does a synchronisation??
Also contacts generated on the Vario don't end up on the PC outlook 2003 either??
Any ideas ? Before I have to manually enter all my contacts & addresses??
Cheers
John
for me active sync works first time out of the box.
you chould have a look at all the options and make sure they look sensible. Under options-->sync options. make sure contacts is ticked and settings look correct to you.
As your device is new, I believe you are entitled to free support from microsoft for 60 days and for tmobile for the life of your contract. I don't know about tmobile support but I have always found the microsoft technical helpline extremely good, and surprisingly few consumers use it!
rgds
Thanks for that - it must be something to do with mt desktop PC as I loaded Activesync 4.1 on my centrino laptop and got my contacts onto my MDA without any problems? Both are using the same Windows XP Corp so I don't think it's a windows issue and the only real difference between the laptop and the Desktop is that there is a ADSL/Router with Firewall connected to the Desktop, which may be upsetting the transfer of data from Outlook?
I did try a Bluetooth connection but that didn't work either??
Strange that I can load/unload programs, browse my PDA through Activesync but I cannot exchange data from Outlook 2003 to the PDA??
this could also be a problem with your outlook profiles. i.e. it could be that it is syncing, but with a new profile that does not include your old data. Have a look at the outlook options.
The extreme way to deal with it, is to export or backup all your outlook contacts and diary and other data. Uninstall outlook, rebnoot and make sure you delete the folder under program files. Then reinstall fresh. Setup to sync with PDA and then reimport all your old settings. Although this is a last resort.
Well do to a corruption of my root hard drive MBR I had to reformat and re-install windows (A nice long job!) - and would you believe it, that the newly installed activesync is now working properly - ie emails and contacts are synchronised on both the Desktop PC and my Vario???
Oh well I'll know next time !
Cheers
John
I dropped my HTC wizard and it broke. How can I access the calendar that I have activesynced on my PC? It powers on so I could probably connect it to my PC via activesync but I have no idea how I could get the calendar app running on my PC.
I used to own a Sonyericsson p800 once and it had a great utility which let you manage calendar and phonebook items via pc, is there one for windows mobile?
So basically all I want is to view the calendar items via my pc because I have every appointment and important reminder in my phone's calendar
-John
ActiveSync to Outlook
ActiveSync will sync calendar entries, notes and tasks to Outlook.
I had a similar problem with my JAMin. I bricked it while trying to flash with a customized ROM. I installed the WM5 emulator from Microsoft and managed to restore my last backup (SPB Backup) on the emulator and then sync this to Outlook.
(The local phone dealer is unbricking the phone under warranty!)
Where can I find the backups on my PC? I looked in Program Files/Activesync/ but couldn't see anything resembling a database file... Note that I'm not very technical with these things...
EDIT: I have the WM5 emulator and Outlook installed so I just need to find where the activesync backups are located.
UPDATE: Just got activesync working, so although the phone screen is busted, I can activesync it.
So please, anyone, let me know how I can get the phonebook and calendar info into my pc. I can view all the files on the phone via activesync -> Explore.
have you made any prior backups in your pocketpc?
whether you did or did not, here's an alternative method...
with activesync open, choose tools>options, then place a tick mark on contacts and calendars. press ok.
when you click on "sync", the contacts and calendar items will be placed in microsoft outlook. when you open outlook, you can view them, along with inbox, etc.
Ok, tried that and it synced them all... so they should be in my pc now, but where? Which directory??
start > programs > microsoft outlook
Can't see anything, I have Outlook 2002, maybe it does not support WM5? I did get an error when syncing:
"Cannot synchronize with the Outlook profile you are using, because a different profile was previously set up or the profile is password-protected. Please open Outlook using the appropriate profile.
Support code:8503001f"
I have never used Outlook on my PC before...
EDIT: Just to clarify: Outlook opens fine, but all the calendar entries and notes etc. are blank.
-John
i also have outlook 2002... i'm sorry, i cannot help you past this point (i understand zilch about "profiles"). i'm sure there are others who know what to do next.
There has to be a simple way to just yank out the calendar data from my phone just by using Explorer on my desktop pc, right? Please say it's so because now I uninstalled Outlook and I'm getting more errors than before, now I really don't even know where to start.
This is really driving me nuts... I know I have at least four job appointments for tomorrow, and it's now 11pm and I can't get them out of my phone, and I can't sleep because I know that I'm going to be really royally screwed tomorrow if I have to go to work and don't know where I'm supposed to go during the day.
I think I'll revert back to using a pen and paper calendar in the future...
I have to bump this up... I really need help in getting the calendar entries out of my phone.
If this was the first time you synchronised calendar data then ActiveSync should've taken you through the configuration of a new Outlook profile. If not, then you may already have a profile configured. Outlook's mail profiles can be managed from the Mail icon in the Control Panel on your PC.
I can't give you the details, but this is what I can vaguely recall.
There are a few files in the root directory of your phone that can be copied via activesynced-explorer (e.g. the mobile device on your My Computer). The file is something like PIM.xxx. If you have a spare phone to use, you may want to try copying these files into the other phone and see if the calendar stuff is in there or not.
Else, try to do activesync on another computer and transfer all calendar stuff into Outlook. when you have your new phone, just plug the phone in and have everything synced into the new phone.
using activesyn 4.2 i still cannot get my outlook contacts to sync with my 838pro. some files sync, some do not; email YES; contacts, favorites NO.
what's my next move?
could i have problem with the computer, a tablet pc running outlook 2003?
very frustrated
thanks
using activesyn 4.2 i still cannot get my outlook contacts to sync with my 838pro.
CONTACTS NAMES HAVE TO BE COMPLETED CORRECTLY. COPY ALL OF YOUR CONTACTS, TO A SUB FOLDER OR ALTERNATIVE FOLDER. DELETE FROM YOUR OUTLOOK ENTIRELY ALLOW THE SYNC TO DELETE FROM YOUR PPC.
THEN COPY, ONE BY ONE BACK, ALLOW EACH TO SYNC, AND CHECK. THEN YOU WILL FIND THOSE THAT SYNC, THOSE THAT DONT, AND START TO IDENTIFY THE ERRORS.
ONCE CONTACTS HAVE SYNC'D, YOU CAN THEN CHOOSE WHICH YOU DONT WANT SYNC'D BY CATEGORIES, PERHAPS YOU HAVE INADVERTANTELY DESELECTED SOME CATEGORIES.
some files sync, some do not;
FILES, IE USING YOUR DESKTOP SHORT CUT, OR DO YOU MEAN DATABASE ENTRIES?
email YES; contacts, favorites NO.
SOME FAVOURITES ARE JUST A PAIN. RELOCATE ALL THE ITEMS ON YOUR DEVICE TO AN ALTERNATIVE LOCATION \WINDOWS\FAVORITES.
DE SELECT THE SYNC FAVORITES. ONCE YOUR PPC FOLDER IS EMPTY, ALSO WIND BACK, OR REDUCE THE AMOUNT YOUR SYNCING FROM YOUR PC.
THEN SELECTIVELY, WHILST CONNECTED COPY 1 BY 1 ACROSS. I FOUND THAT SOME LINKS, OR SOME SYNC'S JUST DIDNT WORK. WHICH STOPPED ALL FROM SYNC'ING.
IT IS GENERALLY RECOMMENDED THAT FAVORITES ARE CONTROLLED BY ONE DEVICE OR THE OTHER, NOT USING COMBINATIONS.... THIS WAS AN OLD 2003 ISSUE, NO SURE IF RESOLVED.
what's my next move?
SYSTEMATIC AND METHODICAL TESTING... IF ALL ELSE FAILS,
1. REMOVE THE PARTNERSHIP, AND RE-PAIR
2. HARD RESET THE DEVICE....
could i have problem with the computer, a tablet pc running outlook 2003?
HIGHLY UNLIKELY TO RELATE TO THE TABLET PC STYLE.
Sorry for the shouting... I was just trying to delineate my comments from yours.
Thanks - I am going to start my trial and error now; will report back after 875 contacts are organized properly! Cheers...
i cant check the checkbox for contacts in syncing using activesync 4.2
what are the possible reasons?
Contacts do not sync - with activsync
Hi
I also have the same problem. I have a t-mobile MDA vario II and normal windows xp computer. I had no problems synching contacts with my orange spv c500 - easy as pie. Now with my vario ii it just refuses I have tried:
1. deleting the partnership a few times
2. hard resetting the device
Neither work.
In fact after the first time the partnership is set up, I found that the tick box to select to synch the contacts was greyed out. This is really frustrating. I take the point above that some contacts work and others might not, but why should this work perfectly well with the SPV and not the MDA?
Many thanks for any suggestions
Having just got an O2 XDA Orbit I had exactly the same problem with my Outlook Contacts not being synched.
I discovered that if I edited the contacts in Outlook in anyway (eg. adding and deleting a space) then the contact was then synched to my phone.
I have never had any problems on my XDAII, Jasjar, nor Jasjam... So not sure where your problems are coming from.
I have multiple sync systems working left right and centre and all appear to be working as I would expect. All I can think of is that you are using incorrect activesync, or incorrect outlook versions, or as above, just edit a couple. Alternatively, follow my previous post, ie create a sub folder, move all of your contacts to the subfolder. Delete all the ones on your device that didnt sync inthe move, copy one across, did it sync, yes ok, move on, if not, investigate, and so on and so forth.
Figured it out
For some reason it was not clear at the and now I don't know what changed, but it works so who cares.
All I did was go into activesync,
Tools > Options and check the contacts box.
For some reason before this was greyed out. At least I can now use this expensive device. Yay!!