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I had people asking me what kind of phone it is, or who made it, and I never heard of it. Some even question who is the provider and so on. A couple of time, I answered that it's not just a phone, it's a Pocket PC. Even then they don't know what Pocket PC is. They ask if it's Palm.
Of course, that's when I told them, it's more powerful, I can watch full 2 hours+ movie in this, browse the internet with IE. One person was so awe about this device, he's willing to pay premium for it and he works in a Cellphone place.
It really tickles me how I have to explain about this device and seeing their face changes as I explain the things I can do by showing them. It doesn't even look like a phone.
I want to hear what people say about the XDA II or similar device that's not available in the U.S. Maybe you guys wants to share? Or even places where XDA II or similar device isn't available in that country.
Yeah, that's been my experience too. It's even worse now with the XDA II and a Bluetooth headset. I guess I'm kinda used to it, since I had an Apple Newton since they were released. Handhelds just didn't exist at all then, so it was a real attention-grabber.
Even helped with dates. If a lady of appropriate specifications asked about how it worked, I'd pop open a "new contact" form and let her have a go. Usually I'd get a knowing smirk and a number.
If you think it's like that in the US, you would have fallen on the floor laughing if you were with me in Mexico when I tried to get a prepaid SIM for it. They were asking what phone it was for, and didn't understand "Pocket PC," so I pulled it out to show them. Well, I may as well have pulled a wiggling baby alien out of my pocket and thrust it at them, judging by their reaction and wide eyes.
Since I use my XDA for just about everything, I get questions from people in all facets of business. I've used it on-the-spot to check car ratings and comparitive prices while standing in front of the salesman. He was rather taken aback, as he lost his ability to bull**** me. I used it while looking for a house for a recent move. Got the agent hooked on the idea, she said she was going to buy one. I keep my shopping list on it and occasionally look up nutritional info while in the store (I'm diabetic, have to watch some things). Speaking of that, I track blood sugar vs. sugar intake, as well as other dietary info to help me understand my needs. Other people with dietary needs are amazed at how it simplifies life. I track the cars and motorcycle with it. TV shows. And on and on. It seems that no matter what I do, I'm using my XDA to do it, so it gets a lot of exposure.
In Washington DC where I'm going to school they sell the Siemens SX56 (xda I) and the MDA I and MDA II at TMobile... but yah generally people look at my phone and go wtf is that
They are obviously common in the UK then as noone seems to take a second look at it when i'm using mine,
I see at least 4 or 5 people every day with XDA2's on the train into london in the mornings and it not the same people either!,
most people seem to just hold it to their head to talk on it, but i think it much easier to use a bluetooth headset with it
tmobile and o2 are not present around here but the 2 mayor cellphone company offer the qtek series but mainly to companies
and orange sell their m1000 even see them in comercials but thats with tomtom and i doubt many people know it's a gsm phone aswell
suppose xda series are less known in us because they are not cma or 550Ghz
but mda3 / qtek9090 comes in both versions
I was looking for XDA II or something similar to it here in T-Mobile shop but come to a disppointed conclusion. There seem to be selling it on the East Coast rather than West Coast. T-Mobile specified they carry it, but when I looked for it, it's not available and the sales person were like, is that a phone? How come there's no antenna.
A couple of times when I took my phone out to make a phone call, people just look at it as a pda. Not until I got a phone call while doodling with it when they realize it's a phone too.
My co-worker was making fun of it saying, phones are getting smaller and here he is carrying a brick. Haha. So it's a multi-function brick, small phones can't do what this thing can do. I love it. Thanks for sharing guys. Great story.
nokias havent had antennas for ages
if they carry it on the other cost cant you just order it online rather then go to a shop where they would not know a pocketpc if it attacked and eate them and everybody they knew ?
recall when the first xda1 version i heard off came out which was the siemens 56 whatever it was only in the us and it took a few of months to reach here of cause maybe tmobile and o2 had them before i dont know
http://www.pcworld.com/article/1867...irst_week_of_sales_were_weak_report_says.html
Thats a ton of complaints coming out for only 20k sales.
Not being available in T-Mo stores really hurt sales. I think being able to see this screen and hold it in person would move a hell of alot more units.
he Nexus One didn't benefit from such a strong marketing push like the Motorola Droid (estimated $100 million), despite Google's phone featuring so-far unique Android features. This has reflected in poor first week sales for the Nexus One, as per the table below. (Click image above to enlarge)
Instead, Google chose a soft launch for the Nexus One, selling it through their website. But the steep $500 Google is asking for the unlocked device and the mixed reviews the Nexus One received didn't help to maximize first week sales.
Flurry's report mentions that the Nexus One lacks the "wow factor" and the general perception that the device is not seen as revolutionary, but rather just evolutionary from other Android phones.
Om Malik, of GigaOm, notes that Flurry's estimated sales numbers for the Nexus One might even be a bit far fetched. He mentions Google has been giving away the Nexus One to its employees and also lent it to many members of the media for reviews, which could have bumped up Flurry's analytics.
Next to the poor first week sales figure, the Nexus One has also seen mounting complaints over the 3G connectivity of the device and the lack of developer tools for the Android 2.1 platform.
In her review of the Nexus One, my colleague Ginny Mies notes that Google's phone "isn't quite the game-changer people hoped it would be, though it certainly trumps other phones in performance, display quality, and speed." Next to pros like a dazzling OLED display, snappy performance and sleep, slim design, she marks the lack of multitouch support and the software keyboard as cons.
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I'm actually glad. I dont want the nexus one to become a fashion icon like the iPhone did.
EDIT: YOU! WHAT THE HELL ARE YOU DOING HERE
melterx12 said:
I'm actually glad. I dont want the nexus one to become a fashion icon like the iPhone did.
EDIT: YOU! WHAT THE HELL ARE YOU DOING HERE
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awww Fuuudgdeeee
Had to be 2 new yorkers didnt it. lol
Agree with this though. Ive been saying I hope a ton of people want it but few get it. That way Google is pressed to resolve there customer service and HW issues and early adopters dont look like bandwagon jumpers for the latest fashion device.
On the flip side... I hope Google doesnt turn around and blame Tmobile. Tmo and Google have been continually bringing out Android sets I hope that relationship doesnt sour because of this.
Actually 20k in sales for a phone that has reportedly had the vast majority of users buy the unlocked version is pretty damn good (Leo Laporte mentioned it on TWiT on Sunday)
melterx12 said:
I'm actually glad. I dont want the nexus one to become a fashion icon like the iPhone did.
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As much as I give credit to Apple for what they've done with the iPhone, the iPhone has become the "razr" of phones.....the "Wal-Mart" of phones....
The bad press on this phone is silly. It takes nothing into consideration, bends around the truth, and just sounds misinformed. This phone had a soft launch, wasn't available in stores, no television ads, and wasn't really advertised by Google until the day of it's launch.
These soft launches make an impact. Word will spread and then it will pop up and explode on Verizon. I'm not even trying to defend the device, it just makes me angry seeing so much misinformed crap popping up on the web.
"But the steep $500 Google is asking for the unlocked device and the mixed reviews the Nexus One received didn't help to maximize first week sales."
Mixed reviews meaning angry fanboys? I don't get it. The thing runs Android really well, is fast as hell, looks great, has a good camera, etc. I have no idea what people were expecting. Android has been out, and this was stated to be an Android device.
mark925 said:
As much as I give credit to Apple for what they've done with the iPhone, the iPhone has become the "razr" of phones.....the "Wal-Mart" of phones....
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+1
everybody and their dog has an iphone. i'd rather have something few others do
To be honest, and trying to be unbiased, I think these numbers are ok for Google. Here's why I say that... given the marketing channel used here (online only sales and advertising), I suspect that Google is banking on a moderate rate of sales early on, with an increase a little later. Most people like to see and touch something prior to dropping hundreds of dollars on it. I think Google is counting on the early adopters to buy the phones, and then once we have them and others start seeing and playing with them, they will start buying. In theory, this should work the same as if the N1 would have been sold in stores, except the initial sales would be lighter and the rate of sales would be steeper after the first few weeks.
My proverbial 2 cents...
#1. It's hard for someone to drop that much cash on a phone unseen. Like others have pointed out, it's hard to sell a mobile phone without being able to "touch" it and play with it at a retail store.
#2. The N1 is one of the first handsets relatively available for purchase which has the Qualcomm Snapdragon processor. I honestly think the "hacking" community for the N1 will be similar of what the G1 (HTC Dream) has seen... In other words, the HTC Passion is basically the next great hacking platform as the HTC Dream experienced.
Cheers,
Kermee
So essentially 1 in 150,000 Americans (ROUGHLY, only considering domestic sales) are packin the N1 - Sounds like a pretty elite/exclusive group if you ask me
booloobunny said:
..."But the steep $500 Google is asking for the unlocked device and the mixed reviews the Nexus One received didn't help to maximize first week sales."
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Also, to add onto this...I don't think the price is steep at all. In fact it is cheaper than many other unlocked devices with lesser hardware. Also, it has been pointed out in many places that getting the unlocked version is cheaper than going with the subsidized version and mandatory plan.
When a phone can be purchased only from one location and one URL only gadget freaks like us know about it's existence. Some of my friends who think they are gadget freaks were shocked to see my phone over the weekend. They didn't even know about it yet. Forget the common man. Unless, the phone is sold in T-mobile, and B&M stores, it will be hard to sell like Driod.
Except for lousy T-mobile 3G inside buildings, I love this phone. But I am seriously thinking about returning just to go back to AT&T as I would like to stay with the best GSM carrier who gets most unlocked 3G phones so I can keep changing my phones every few months.
uansari1 said:
To be honest, and trying to be unbiased, I think these numbers are ok for Google. Here's why I say that... given the marketing channel used here (online only sales and advertising), I suspect that Google is banking on a moderate rate of sales early on, with an increase a little later. Most people like to see and touch something prior to dropping hundreds of dollars on it. I think Google is counting on the early adopters to buy the phones, and then once we have them and others start seeing and playing with them, they will start buying. In theory, this should work the same as if the N1 would have been sold in stores, except the initial sales would be lighter and the rate of sales would be steeper after the first few weeks.
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I agree. This seems similar to Gmail when it was in Beta....and Gvoice. Only certain people had it and it was invite only. This seems to make a launch more manageable (less volume) and the inital adopters are the ones who typically want it the most and spread the word to others for free.
I want one... I just don't want to pay $530 to be a beta tester. I think once the 3g issues are solved we'll see alot more people pay for the phone
once Verizon and vodaphone get this phone. Sales will SKY rocket.
Instore sales
The only way for a big change in sales would be to sell the Nexus One in stores, mainstream buyers are not going to spend premium money on a handset that they can not handle first.
There are not enough early adopters and tech heads like most of us on this site to make a major impact on sales. Plus many of us are holding off to see how the 3G issue gets handled before buying.
since they didnt really air commercial for the phone and it is only available online. the numbers are pretty good.
melterx12 said:
The HARDWARE to produce the Nexus One costs $175$. This price does NOT include licensing, manufacturing, advertising, shipping, Government Taxes, etc.
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Yeah... Putting the parts together... probably costs more than the parts themselves, including labor.
Sure, I could get the "parts" for my car too for less than a quarter of what it sells for... I wouldn't want to try to assemble it though!
Cheers,
Kermee
melterx12 said:
The HARDWARE to produce the Nexus One costs $175$. This price does NOT include licensing, manufacturing, advertising, shipping, Government Taxes, etc.
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...not to mention R&D
I still have people ask me when its coming out when I show them mine, this phone is still very "underground"
melterx12 said:
The HARDWARE to produce the Nexus One costs $175$. This price does NOT include licensing, manufacturing, advertising, shipping, Government Taxes, etc.
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Can you send me a link to where you found out the hardware only cost $175 for the nexus one. I would like to see how much the snapdragon proc costs, and the 512mb of ram, and all the other components in the phone, and just the cost of putting it together.
And I am not referring to licensing, manufacturing, advertising, shipping, Government Taxes, etc.
Just the hardware and the costs to put the phone together. I call bull**** on the $175 dollars.
That is how much it might cost to put together the iphone 3gs with much cheaper hardware. But the Nexus One hardware is another story.
I just have to ask, why do apple feel the need to charge $130 just to add a 3G chipset?!
And another $100 to double the capacity to a tiny 32GB?!?!
They have plenty of room for larger drives, an SSD may merit that kind of expense, but when you can buy an 16GB sd card for £20, it should mean apple could buy the flash memory for a pittance.
Seriously, a tablet should not be capped at that measly amount of space, when I have films that big on my PC.
It cost $12 for the camera on the iPhone.. Apple is just a pretty name for thief.
FAIL?
Why do they do it?
The weird part to me is that they are not subsidizing the 3g model. So now I have to pay more to have a monthly fee...riiigghhhtttt.
I've asked around to iphone owners and non-owners and cannot find a single person interested in the ipad. Thank god!
That's actually a pretty standar price for inclusion of 3g. Check out any netbook that has optional 3g and you'll see similar add on prices of $130.
They charge that because people are willing to pay that much for it. Simple business I suppose.
Take muncheese for example, if more people like him refused to pay so much for 3G add-ons the price would inevitably come down ... unless they just stopped making them due to lack of interest :-/
Not hating on apple my following response is strictly based on principle.
But I hope the ipad turns out to be another appletv. I hope it fails.
Apple's business strategy is the worst for consumers.
I seriously dont think apple is a company without future plans. What I mean by it is that they dont have a roadmap laid out.
They know this ipad release is to make money they know this ipad eventually will drop to 299 or 399. If this is succesful apple will continue to rape their customers and doing so other companies will follow.
We are in so much power to either brake or make a company but 90% of us are uneducated so they look for a goverment to guide them in this case is apple.
Apple could have easily included a camera bigger storage. With todays technology with chips being as small as RFID apple really have no excuse.
But their business model always lets them get a way with it. They are always the first to implment new technology that is readily available to all companies but the difference is other companies really do think about whats best for the buck or the consumer. Apple jumps in on thsi technology knowing that no matter the price people will buy an iphone/ipad maybe 2-3 times a year etc.
I bet my nexus one by December a new ipad is out at a cheaper price.
And people did not like microsoft because?
My mom is a huge Apple fangirl and she is dead set on getting the 3G model. I asked her if she really planned on using anywhere that didnt have wifi and she was like "no." She has an iphone to use when she is not near wifi but she still wants the 3g version....Steve has brainwashed her lol.
I've just had a thought, could you tether the iPhone to the iPad instead of paying an extra $130 and and internet bundle?
In fact, could any phone tether, or would apple try and block it?
I don't think they could block it, the iPad would just recognise it as a router.
Atleast my iMac thinks my phone is a router when i tested it ;-)
cymru said:
I don't think they could block it, the iPad would just recognise it as a router.
Atleast my iMac thinks my phone is a router when i tested it ;-)
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Actually, Steve Jobs has pretty much confirmed that this wont be possible:
http://mashable.com/2010/03/06/iphone-ipad-tethering/
Dai323 said:
Actually, Steve Jobs has pretty much confirmed that this wont be possible:
http://mashable.com/2010/03/06/iphone-ipad-tethering/
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Just like "the people" don't want flash 10 on their iPhones, "the people" don't want tethering on their iPads. Wasn't that the reasoning
He also said, at some point, that people "don't read anymore", no? Heh.
Oh, awesome, an Apple thread concerning the iPad. This is exactly what I come onto a Nexus One forum for. Thanks for making this topic since there are no other outlets to discuss this subject.
A lot (not all) people buy iPhone beacuse they are "the thing", quality, functionality is not important. Its the apple symbol on the back that is important. Had anyone else brought out this same device in this time period, it would not be anywhere near a big deal.
Just noticed this too:
"The Linksys iPhone is a line of internet appliances from Cisco Systems. The first iPhone model, released by Infogear in 1998, combined the features of a regular phone and a web terminal. The company was later purchased by Cisco and no new products were marketed under the name between 2001 and 2006. At the end of 2006, Cisco rebranded its Linksys VoIP-based phones under the name, shortly before Apple released an iPhone of its own. This led to a trademark dispute between the two companies, which has since been resolved."
LOL
So, let me get this straight. You're complaining about a standardized pricing scheme that most netbook/tablet retailers use, but for some reason find more objectionable because you're ignorant and have a bone to pick?
Actually the 3G model is the model most tech sites are recommending to get because you can cancel at any time and restart at any time...there is no contract.
http://gizmodo.com/5491994/how-ipad-3g-service-works-or-why-you-should-buy-the-3g-ipad
First of all I am not what I would call a fan boy even though every major appliance in my house is a Samsung, even the dishwasher. I have an S3 phone and the Note 10.1 is my constant companion. Lately I have been wondering as we wait for JB update (both phone and tablet) if the Apple ruling in the USA is hampering the speed that we are getting Samsung updates or software. Hell, you can barely get any accessories for the Note 10.1 in the US much less an update. There are even issues with some software available on the the Samsung app store that due to licensing issues Samsung can't sell in the US but the rest of the world has full access.
I love my tablet and would not trade it for any other. Works great as it is and if JB never came I would be fine. However, I think that it is possible we will see a much different user experience here in the states over the next few years when it comes to Samsung Tablets and Phones than the rest of the world. Until Apple gets off the crack pipe and stops litigating every electronic item that comes out we may have an issue.
Thoughts?
rap6388 said:
...if the Apple ruling in the USA is hampering the speed that we are getting Samsung updates or software.
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It's just Samsung's priorities or lack thereof. HTC's just as bad. And both typically launch updates internationally first so our friends overseas aren't getting something we're not since other than the one German carrier ROM no Note has JB. The JB roll-out on the SGS3's not going particularly well and the One X JB update went back to the drawing board after problems were encountered when it was rolled out to the first region to receive it (Taiwan). So it’s the update process that sucks and the U.S. is just along for the ride.
Hell, you can barely get any accessories for the Note 10.1 in the US
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Or Europe. The car dock for the GN was released nine months after it was shown. Same thing for the wireless charging station for the SGS3. The U.S. actually got the book cover for the Note before Europe. The accessory line is just mismanaged; I don't think the U.S. fares better or worse than the rest of the world. And again, HTC's the same. Kind of makes you wonder why they offer accessories at all if they don't want to sell them.
I think that it is possible we will see a much different user experience here in the states over the next few years when it comes to Samsung Tablets and Phones than the rest of the world.
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You need to separate tablets and phones. Phones are always going to be a cluster here in the U.S because Samsung doesn't sell unlocked phones directly and the carriers here are notorious for their lack of urgency for getting updates out. The U.S. Wi-Fi Note is a Samsung direct device and so far hasn't been treated better or worse than its international relatives when it comes to updates. Samsung customizes the s/w by region for each device they sell. The U.S. is just another region and a big one at that. Certain Android features are blocked in the U.S. by both Samsung and HTC but so far that hasn’t appeared to affect the update schedule one way or the other.
Don't you guys never heard abaut ebay (de or gb). And considering on updates, sammobile page is available on whole earth.
No, its the same everywhere else. I'm in the uk and have received 0 updates.
im in egypt and no update
i wish the give the update to world wide very soon
I don't think I was clear. This is not about the JB update but just Samungs' position in the market right now with Apple hanging over their head based on the over the top billion dollar ruling.
For example, there is an app in Samsung market called DirectOffice Print. It is a great print app but the US owner can't buy the app on the app store because of contract issues Samsung has in the US. It is items like this and features that the US seem to miss that I am speaking of.
rap6388 said:
I don't think I was clear. This is not about the JB update but just Samungs' position in the market right now with Apple hanging over their head based on the over the top billion dollar ruling.
For example, there is an app in Samsung market called DirectOffice Print. It is a great print app but the US owner can't buy the app on the app store because of contract issues Samsung has in the US. It is items like this and features that the US seem to miss that I am speaking of.
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The Samsung App store not being able to manage payments in the U.S. is an infrastructure issue that has nothing to do with Apple. They've said U.S. payments will be in enable in Q1 2013. And the "billion dollar ruling" is a drop in the bucket; they made $7.4B in profit in Q3 of this year alone. By raising Apple's chip prices 20% they probably covered it if they indeed ever have to pay it. The Note V will be out by the time appeals are exhausted. If Samsung's not doing something or not doing it right it's because their Samsung. They get a lot right but they get a lot wrong too.
rap6388 said:
I don't think I was clear. This is not about the JB update but just Samungs' position in the market right now with Apple hanging over their head based on the over the top billion dollar ruling.
For example, there is an app in Samsung market called DirectOffice Print. It is a great print app but the US owner can't buy the app on the app store because of contract issues Samsung has in the US. It is items like this and features that the US seem to miss that I am speaking of.
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Well, as much as I hate to say it, this is how Sammy does business.
It's worse if you're in Canada.
Samsung Canada has a reciprocal agreement with Samsung USA not to sell to each other's market. But Samsung Canada doesn't feel there's much demand in Canada for computer products - just phones... (although it is getting better - we now have netbooks... Yes, that was sarcasm...) so we either get Samsung products late or not at all. And even though we're right on the border - we can cross border shop - we can't buy the products in the US online and have it shipped.
Ironically, Samsung opened their first North American full time store in Metrotown Mall in Burnaby British Columbia Canada (a suburb of Vancouver).but they can't show most of their products because they're not available in Canada and you can't buy them from the US.
And even though Canada uses the same cell and WiFi frequencies as the US, we get 'special' verisons of their products that block us from getting updates at the same time as the US. (That's why there's a GN 8010 AND a GN 8013 that are essentially identical). I had the same problem with my Galaxy Nexus phone - the Canadian version is a yakjuux which is supported (barely) by Samsung rather than the yakju version that's supported by Google directly,.
Like you - most of my hardware is Samsung - simply because they build exactly what I want. No one else does. But it means I have to drive to the US and buy these over the counter and drive them back, or have a friend in the US ship it to me.
I may like Samsung's products - but the company sucks...
Side note: Also, they're lousy at getting accessories in big box stores like Best Buy and Future Shop up here... I was trying to get a Note 10.1 Book case and the Samsung Store was out. They recommended going to BB or FS and I had to point out that neither of them actually carry any Samsung accessories - hell, it's hard enough finding the Note 10.1 in some of them...
I should have learned my lesson when I had my Tab 10.1, took them a year to update it to ICS. By the time they did that, I had been using unofficial ROM for about 4 months (give or take). Not acceptable. This is definitely my last Samsung tablet, even though I love it dearly. Samsung don't deserve one single dime for their awful commitment to customer's satisfaction.
Gotta get Nexus
if you want the latest ROMS
mrdaco said:
Don't you guys never heard abaut ebay (de or gb). And considering on updates, sammobile page is available on whole earth.
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That's not a solution. If I wanted to buy from unreliable and potentially shady resellers - I'd buy at Best Buy.
At least they have a return policy...
The point is that if you're going to make products, you should support them well. Or at all. Samsung is the leader in sales for smartphones and are rapidly growing in market share for tablets... yet they still can't get Best Buy to carry cases for their phones or tablets. All you get is the usual wall after wall of iDevice crap.
Best Buy isn't a charity - they carry what they think will sell - or what the manufacturer will pay them to carry (yes, surprise - manufacturers pay for special displays and 'endcaps' as well as for preferred positioning - higher on a shelf for example). Samsung has to spend a bit more to get the visibility Apple gets. They have to realise that customer support is more than just having a lousy website that's more about selling more product than about supporting the customers they already have...
But 'return customer' and 'customer loyalty' seems very low on Asian hardware maker's minds, it would seem.
TheWerewolf said:
But 'return customer' and 'customer loyalty' seems very low on Asian hardware maker's minds, it would seem.
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The h/w business is almost entirely Asian with the exception of Apple, Nokia, and Motorola. We've discussed update priorities, accessory availability, and general attention to existing customer's needs. Only Motorola sells Android devices so it's them vs. the Asians if you want to draw a comparison. I've owned devices from Motorola and most of the Asian manufacturers. Here's my conclusion: they all suck in the three categories we're discussing. Let's add a fourth category; product quality. Here's my quick assessment:
Samsung - Means well but gets caught up in their enormity. Their priority is clearly future sales but they generally tend to treat the existing customer base well. There are exceptions and the OG G-Tab update to ICS is a good one. By offering dozens of different s/w types on a single device they make their own life more difficult. Rolling out updates across regions is a cluster because of it. They have terrific warranty service and will pay roundtrip shipping for repairs and replace a device with a new one if parts aren't available. They suck at the number of accessories offered and making them available in a timely manner. Their products are generally well put together using premium components.
HTC - Has really been trying to get updates out more quickly and with better quality. The One X has been updated to three new Android versions and has gotten three new versions of Sense since March. In spite of that it still takes too long to get updates out and they've had some pretty bad s/w that's been deployed without being thoroughly tested. Their warranty service is hit or miss depending on region. The U.S. isn't too bad and they do seem to try to get things right. They have a really nice variety of accessories; good luck trying to find them in stock anywhere. Their products are made from premium components but they've had a lot of QC issues with their latest devices. Good examples are extremely well made. They don't provide warranty support for devices that have had their bootloaders unlocked.
LG - Their support in the U.S. is atrocious and the rest of the world is a mixed bag. An alarming number of their products over the past two years have had design and h/w issues. Examples are overheating, spontaneous rebooting, boot loops, and sporadic wireless performance. Both the new Optimus G and N4 have thermal throttling issues so it doesn't seem like much has changed. The HTC Droid DNA has the same chip set and isn't experiencing similar issues. They are absolutely atrocious at updates. They offer few accessories and what's offered is impossible to find. Their devices are built well but it doesn't matter if they have fatal design flaws. The customer has to pay to ship a device to LG for repair.
Asus - They put more effort in to serving their existing customers than any other Android manufacturer. They are quick to update their devices, have representatives commenting on XDA, and try to address issues they're made aware of. Their warranty service is atrocious with frequent claims of "customer induced damage" for known issues. It can take weeks to get a device repaired and it's difficult to get an accurate status. Customers pay shipping to get the device to Asus. Their products are made from inferior and in some cases outdated components. They also have an abnormally high number of QC issues. The latter two elements along with crappy repair service sort of negate their customer service efforts. They offer a few basic accessories that seem to be generally more available compared to other manufacturers. When they introduce a new device its a cluster trying to find it and, because they're offered in multiple colors, finding the matching keyboard. They don't provide warranty support for devices that have had their bootloaders unlocked.
Sony - There are tied with LG for being worst at keeping their devices updated. I'm not familiar with their mobile device service but I've used them for PC service and they've been very responsive. Their products are generally well made but always seem to be a cycle behind everyone else design, feature and s/w wise. They tend to do well with offering accessories and making them readily available but they are very expensive.
Motorola - Their support of existing customers is tragic compared to the Asians. Even after Google acquired them they announced that late-2011 high-end devices that they promised upgrades to ICS for wouldn't be receiving them. They offered affected customers $100 off a future Motorola phone instead. They are also worse than the Asians at updates they do roll out. Their warranty and repair service is generally good. Their products are well made but MotoBlur is considered the worst of the overlays. It has been toned down on newer phones but is still far less complete than Sense or TW. They offer quite a few accessories but they are quite expensive. They are fairly easy to find. But in comparing Motorola to the Asians their complete lack of regard for existing customers makes them the worst of a bad lot. They don't provide warranty support for devices that have had their bootloaders unlocked.
So, at the end of the day, there aren't really any stand-out winners. Toshiba, Acer, and Lenovo are bit players based on the low volume of devices they sell so I haven't included them. From general observation they aren't typically known to be any better or worse than the companies I've described. So balancing all four criteria Samsung and HTC, IMHO, are the best of a bad lot (at least in the Android world). Since Samsung seems to be taking over the Android world any way we might not have to worry about comparisons for very much longer.
Thoughts? Personal experiences?
BarryH_GEG said:
The h/w business is almost entirely Asian with the exception of Apple, Nokia, and Motorola. We've discussed update priorities, accessory availability, and general attention to existing customer's needs. Only Motorola sells Android devices so it's them vs. the Asians if you want to draw a comparison. I've owned devices from Motorola and most of the Asian manufacturers. Here's my conclusion: they all suck in the three categories we're discussing. Let's add a fourth category; product quality. Here's my quick assessment:
...
So, at the end of the day, there aren't really any stand-out winners. Toshiba, Acer, and Lenovo are bit players based on the low volume of devices they sell so I haven't included them. From general observation they aren't typically known to be any better or worse than the companies I've described. So balancing all four criteria Samsung and HTC, IMHO, are the best of a bad lot (at least in the Android world). Since Samsung seems to be taking over the Android world any way we might not have to worry about comparisons for very much longer.
Thoughts? Personal experiences?
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Sounds like Samsung should hire Asus to support their products and Asus should get Samsung build their products.
Vincent9756 said:
Sounds like Samsung should hire Asus to support their products and Asus should get Samsung build their products.
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Here's the difference between Asus and Samsung/HTC when it comes to updates. Asus is the hands-down winner for getting updates out the door the fastest. But in doing so, it takes at least three subsequent updates to make the initial update complete. Samsung and HTC are painfully slow but (usually) the updates they get out are pretty solid. By that time, because Asus had to update the update multiple times, they arrive at the same place at the same time. Kind of a "tortoise vs. the hare" thing.
BarryH_GEG said:
The h/w business is almost entirely Asian with the exception of Apple, Nokia, and Motorola. We've discussed update priorities, accessory availability, and general attention to existing customer's needs. Only Motorola sells Android devices so it's them vs. the Asians if you want to draw a comparison. I've owned devices from Motorola and most of the Asian manufacturers. Here's my conclusion: they all suck in the three categories we're discussing. Let's add a fourth category; product quality. Here's my quick assessment:
...
So, at the end of the day, there aren't really any stand-out winners. Toshiba, Acer, and Lenovo are bit players based on the low volume of devices they sell so I haven't included them. From general observation they aren't typically known to be any better or worse than the companies I've described. So balancing all four criteria Samsung and HTC, IMHO, are the best of a bad lot (at least in the Android world). Since Samsung seems to be taking over the Android world any way we might not have to worry about comparisons for very much longer.
Thoughts? Personal experiences?
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Click to collapse
I agree. I wasn't actually making a 'Western vs Asian' comparison - although rereading what I wrote, it does come across that way. Unfortunately, Apple is kind of the bar for support, quality and attention to detail, even with their recent decline in all three areas.
But my experiences with HP, for example - with their Slate 500 was odd - they had delivery problems, but they really went the extra mile to make up for it. In fact, in my own case, they ended up giving me almost a 30% discount for being late. I didn't even ask for it. They did screw up by choosing n-Trig for the digitiser - but at the time, it seemed a logical choice.
I only have one major experience with Dell - I bought an Axion Windows Mobile PDA that failed. They sent me a box in which to return it at no cost... and a new unit along with the box - also at no cost.
Of course, I have a Transformer Prime - and it's such a mixed bag of hurt and happy. As you note - the device feels right - and they got a lot right about it. It has the best USB driver support of any tablet out there. It provides enough USB power to run a hard drive. The dock is brilliant. And then they mess up something as basic as the GPS, WiFi and Bluetooth. And I think most of us could have dealt with that - if Asus hadn't utterly botched their response to the problem by essentially admitting the problem, then failing to fix it, then claiming the GPS wasn't meant for serious use (commerical GPS? What?) then trying to erase history by removing the feature from the box, then sending everyone a free GPS dongle that was just horribly thought out... and didn't fix the WiFi or BT issues. To add insult to injury - they announce a replacement pair of Transformers with the problem fixed... just two weeks after finally shipping the Prime - which was late. But the Infinity was supposed to be $100 more (which kind of took some of the pain away) - only to finally ship at the exact same price as the Prime.
Oh.. and then just after getting the dongle, the Prime's back camera died and that took a month to get repaired...
That's a lot of bad PR and bad customer support in one ball of hurt.
I bought an HTC Surround - the design made it impossible to remove the back without holding the screen which is on a slider. I sent it back after just two months of ownership because after upgrading to WP7.5 the screen started to act oddly.They claimed that the strain on the screen damaged it and refused to repair or replace it under warranty - demanding $250.
Which brings us back to Apple for a moment - I bought an iPhone 3G and two weeks afters the warranty expired, the 3G radio fried. When I took it back, they refused service - but offered refurb replacement.. also for $250. I asked if I could pay extra and upgrade to the 3Gs, but they refused claiming that their agreement with the cellco prohibited that. You'll pardon me when I get annoyed at people who go on about how great Apple's customer support is and how 'they'll replace or repair broken devices, even if they're a little over warranty...' Riiiight.
So, yes, as much as I hate to say it - at the moment, Samsung is the least evil current choice....
But it's definitely not what I would call a great choice...
TheWerewolf said:
Apple is kind of the bar for support, quality and attention to detail, even with their recent decline in all three areas.
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I totally agree. Part of it is because Apple's a marketing culture. They have always believed that pulling customers in with an excellent experience (h/w, s/w, content, support) and not relegating the control of the experience to others would lead them to loyalty, advocacy, scale, and profit. Looking at their market cap you can't argue with their approach. But their stock's dropped 20% since September while Samsung's been selling record numbers of devices and reeling in record profits. Samsung is no Apple and I don't think they'd ever be able to adapt that culture. But Apple's begun to bore people by sticking to their formula while everyone else is offering bolder more individualized experiences. The aging of Apple's demographic and adoption of Android by younger market segments doesn't bode well for Apple's future. At some point they are going to have to do something interesting and it isn't making the iPhone's display taller. Remember their famous "1984" commercial and the "think different" campaign? They've become what they used to parody.
I'm from Australia and thought much the same particularly with accessory availability. Then I moved to kenya of all places. Here Samsung is the undisputed champion. Nobody has an Iphone. Everyone has Samsung. Accessories are everywhere. All the major Supermarkets have a phone shop inside them and nearly all carry accessories en masse.
It makes an enormous difference to the functionality and usefulness of the product when you can do things like plug a flash drive into it or plug it into your TV. There are also many dedicated Samsung shops around the place. Although for some reason they seem to get the products later than the other retailers.
Samsung can definitely get it right in certain regions. I'm not sure why it struggles in others
Sent from my GT-N8000 using xda app-developers app
Simple, its what the public wants... Or thinks it wants...
Samsung have started to push out adverts here in Oz, especially S3 and SGNote 10.1, now when you rarely ever used to see their phones advertised. Apple was everywhere...
The shops are simply responding to what the customers want... Everyone was buying apple products, so naturally you stock Apple accessories with a few other brand accessories too. But if the lions share of customers want Apple products, why would you stock with only a few Apple accessories and have a whole heap of stuff you can't sell because the perceived market isn't there? That would be, from a sellers point of view, madness...
Until public opinion and buying habits shift noticeably then we are stuck with shops full of Crapple merchandise. When Android becomes a major seller, this is where standardisation is good, then we'll see the stock move to that area instead as profit drops for Apple stock... Unfortunately there's still a perception among retailers that Apple is an easy sell... That and the fact that there are a million different types of android tablet and phones out in the world, and there's only so many things they are prepared to stock while generally all Apple stuff fit or was useable by all apple customers... Until Iphone 5 that is...
The issue as I have always understood it has many sides. First Apple builds their OS for their devices, no one else gets it no other hardware can run it so they only have to optimize and remove features based on the generation of the device (3GS, 4, 4S, etc) and what will and won't work.
Now for Android OEM's they have a couple of challenges. First Google makes the OS and unless you are chosen for a Nexus launch you won't get the new OS in its finished state until after that (don't recall when JB 4.1.1 came out) so they have to wait.
Then the OEM's have to decide which devices can and cannot run the software based on the crippled (carrier specified hardware in the USA) so devices that are less than a year old get screwed over (HTC 2012 and 2011). Then they have to make sure their drivers work since not ever one of their phones (and tablets) uses the same processor or family of processors so we have Texas Instruments, Qualcomm, Samsung, Intel, etc. Then the priority is always given to the latest hardware going out the door since you want your newest hardware to (hopefully) be running the most current OS you had in the pipeline, or in our case JB 4.1.1. Then they start to update for devices they can support.
Now what I see as a huge issue and is the heart of fragmentation is Google's failure to set standards and timelines from both the OEM's and Carriers (USA are the offenders here) to deliver the OS updates. Google should be collaborating with the OEM's to enforce software rollouts. They could also put forth some type of awareness campaign to insure users are in the know and can have an expectation from their carrier and OEM that they will get that update. Oh wait that was the Android Alliance crap announced last year that did ABSOLUTELY NOTHING.
For me I would be fine with my GN 10.1 and soon GN 2 running some iteration of JellyBean hopefully 4.2 so it has the enhanced security features etc.
BarryH_GEG said:
I totally agree. Part of it is because Apple's a marketing culture. They have always believed that pulling customers in with an excellent experience (h/w, s/w, content, support) and not relegating the control of the experience to others would lead them to loyalty, advocacy, scale, and profit. Looking at their market cap you can't argue with their approach. But their stock's dropped 20% since September while Samsung's been selling record numbers of devices and reeling in record profits. Samsung is no Apple and I don't think they'd ever be able to adapt that culture. But Apple's begun to bore people by sticking to their formula while everyone else is offering bolder more individualized experiences. The aging of Apple's demographic and adoption of Android by younger market segments doesn't bode well for Apple's future. At some point they are going to have to do something interesting and it isn't making the iPhone's display taller. Remember their famous "1984" commercial and the "think different" campaign? They've become what they used to parody.
Click to expand...
Click to collapse
Just gotta say: iCustomers are snobby, horribly wretched, self-absorbed "high designer" wanna-be's. Apple's hw is far from impeccable, the sw is strangling. They're good at glamour (making something appear far better than it actually is). Samsung is unfortunately trying to cut into that crowd, and I think they'd do better to provide a strong counter position: a tablet that lasts for years instead of 6 months. A phone that makes it to the next upgrade cycle (like the gNex).
Early 20th century design principles (built to last decades-- ie heirloom quality) should be a global standard....yes I know I'm pipe dreaming here....
Apple IMO has made it difficult for Samsung to really get behind its own products in the US, but it's jot just apple, mobile device carriers have lobbied our government, fcc, and individual manufacturers to NOT release things like the p6800 or the n8000 because carriers want you to buy a phone AND a tablet with a data plan, not just a tabletnwith telephony hardware... so f***ing sick of our markets being manipulated by the big players, people don't even know that there ARE tablets available with telephony hw... blah...
Sent from my GT-N8013 using XDA Premium HD app
Hello everyone.
First of all would like to apologize for my English, but I'll do my best to try describe what I think and feel about recent news of OnePlus break up with cyanogen, as commenting about what their practices are.
To tell you guys a bit about me, I'm a student of finance and marketing strategy, love programing and I love android as most of you cyanogen mod project.
I've been very disappointed with OnePlus customer service, where I have identified that this company is moved by something else than merit and honesty, and feel is only right to share with you what I think.
I have been around here for a while and I have seen many people complaining about the costumer services and RMA service. I've made an exercise to understand how it works out, since I got also problems with my phone.
If you are inside PayPal 45 days dispute date, OnePlus will reply to you until two weeks if your question is commercial.
If your question is more technical, and require RMA, they'll reply to you only if you open a dispute on PayPal. If not, you'll be waiting... A while... And waiting...
I've requested an RMA because I think I got unlucky with my phone. I was with my girlfriend, she woke up and stop breathing, she was white and I jumped to get the OnePlus phone to call 112 (911 in Portugal ), but the phone didn't reply, had a sod with stock 44s ROM. I was lucky to have another phone nearby which led me to call an ambulance. Since this night, I told this story to cyanogen and they have been very supportive and are now making all the efforts to try discover what's causing this.
From OnePlus I've been waiting, and waiting...
This information about RMA awful service, you can see around you, just by searching xda.
But why I say is all about marketing?
Remember this : https://oneplus.net/blog/2014/11/a-letter-to-our-indian-users/
If you read carefully, you don't have even once, the question about "why cyanogen mod is dumping OnePlus?"from the people which are commenting the blog. Most of them are criticising Cyanogen Inc move. If we compare to this forum, the thread of opinions about this matter, we'll see that many of us "defended" Cyanogen Inc.
This was a first move marketing strategy. But left a mistake when they leave a comment such us : "
We can’t explain Cyanogen’s decision because we don’t fully understand it ourselves. But we can explain exactly how we’ll continue offering our fans in India an amazing user experience and support for this device."
Why? Simple, if was cyanogen Inc giving the first news about the partnership in India, would leave the idea OnePlus were a weak partner to work with. So to contradict this, they make this statement of accusing the other side with an open question, to "instruct" to think... Because is so awkward for them not being exclusive.
They even add the detail, they've arranged a team of people which will develop android for us! That to give a feeling of being secure and continuing to buy OnePlus phones in the future. Perhaps that was their deal after all, getting liberated from cyanogen and stop paying them.
Cyanogen Inc, is a company which is working with different partners, it's only normal they have been making new business along the way. OnePlus probably didn't like to be shared, and that was a kids move. I've bought OnePlus because of having cyanogen os inside. How about you?
They do the same thing as their emails of client support. You insert a ticket and after one week, they send a reply saying they'll get back to you... And after another week that they are training people to get to help us quicker.
What kind of training is needed? 6month training? Do they receive that much of emails? To train someone for replying to emails, they need only 1 week at max, to know the company procedures. Is just an excuse to make use believe well be helped.
On this link I posted the following statement, as I was angry at them for not replying to my RMA request since 24november : https://oneplus.net/blog/2014/11/a-letter-to-our-indian-users/
"OnePlus should improve client support instead of backstabbing their partners... I don't even understand how you guys get feeded on such a novel. "
And here they've made a new mistake.
If you check the link, they've deleted. Now coming back to thought.
After this I thought the possibility of this blog edit being moderated by someone so that it can pass on the feeling that cyanogen is bad, and OnePlus is good. (good Enterprises do leave costumers at their own free will to speak about the company, but this one, doesn't like you to speak about it...)
Basically, as I hoped to share with you in this post, they've create this marketing gimmick to give the idea they are working at their best, but in fact they just want the money on the table in the future.
I'm sad to not have seen this earlier... But I won't be buying again a OnePlus phone. Not only because of the lack of honesty, but also because of lack of interest to give support to the user's.
Cyanogen Inc has been covering many of their phones defects which some of us encountered with better updates (those defects are reboots, sods and other bugs).
I told them by email, about what happened to me to request an RMA. They didn't even reply, or care.
I'm. Now analysing a legal way of making a legal action in Europe against this company as I feel we are being fulled by them.
I hope I was able to share my thought with you.
Have a pleasant day guys.
Thank you from Spain, Portuguese brother. It is really necessary to hear different news about Opo. Many people have bought this phone and we need really good support for a 325€ phone
And 112 call problem....I can't believe....This situation is when a phone have to response, not only with internet and so on...
That's the problem. They are a Chinese based new start up with no previous Backend let's not talk about OPPO and such. They offer a top spec phone at mid range price, no one knew what support would be like. It appears to be non existant. In some regards I'm inclined to remain with a known manufacturer for my next device which has service centres is your own country. From many posts customer supports seems awful thankfully I've no need for the time being to contact support but anything could happen in the future. If they want to be successful they need to stop buying fancy chairs for themselves and provide an efficient customer service to their customers. Avoid the official oneplus forums it's even worse there.
At the end of the day we all knowingly purchased this device not knowing what customer services would be like and now users are paying the price with a lack of support.
More to add... Dam this is really bad. http://www.gsmarena.com/oneplus_denies_rumors_of_shipping_refurbished_phones_-news-10412.php
As someone who owned an OPO for just under two weeks, and who followed the forums on the OPO site, I have no doubt that the OPO has a much higher percentage of issues with their phones over the competition (say up to 5-10% if not more?). There are simply way too many people raising technical issues.
And for as many people raising technical issues, there are probably an equal number of those raising issues with support (if not higher). So these are some definite red flags to keep in mind when considering buying the phone.
I can say from personal experience that I had a new device (built Nov 4th) that had two technical issues (the yellow band at the bottom and some issues with the touchscreen). So in this regard, I'm definitely in the group with those who had hardware issues.
I can also say from personal experience that I submitted a ticket and got a response within 3 days to return my phone for an exchange. So, in this regard, I guess I got a better experience than most. I have to say I was surprised at the quick response but as I was still in my two week window, maybe that got flagged somehow and they decide to respond to those requests first to stop customers from submitting a full return (within the two week window).
In the end, I sold the phone so never had to follow through with support to see how it would have turned out.
Again, the wide array of peoples experiences is definitely a red flag and if OnePlus wants to succeed in the long run, they have a lot of work to do. Buying a phone and hoping for one that has no issues shouldn't be a lottery experience. It's a shame really since there is a lot of things to like about the phone.
I really hope they improve.. But I already lost hope.
Best advise to keep in mind is "you get what you pay for"
I honestly believe that we all knew the risk we were taking when buying this phone.
Transmitted via Bacon
timmaaa said:
I honestly believe that we all knew the risk we were taking when buying this phone.
Transmitted via Bacon
Click to expand...
Click to collapse
Yeah but one thing is selling other is near stealing...
jgcaap said:
Yeah but one thing is selling other is near stealing...
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Click to collapse
It's nowhere near stealing, that's just sensationalism, we paid money and we got a product.
I thought i read cm will still support the oneplus moving forward? Id assume at least give us lollipop offcially. I bought this device 2nd hand about 3 weeks ago. Ill admit its no where as spectacular as they make it. My next purchase in march will be the htc m8 successor. I wont buy another oneplus product.
On the flip side, most of the people that bought this phone are enthusiasts and phone junkies who tend to be more critical and nitpicky about every single detail.
If this was a carrier subsidized phone, I bet there would be less complains and regular users would not even notice the yellow banding.
Btw I still feel the phone is junk quality and feel like Fisher Price if you ask me even though mine has no issues!
What is this breakup nonsense? There's no breaking up.
As for the customer support, you have to learn to manage your expectations. I bought myself a Chinese 64gb opo for
350euros including shipping, knowing full well what I'm buying and who in buying from. First of all this device can only be purchased online so less than stellar customer support is to be e expected. Second, it's a new company, and a small one at that so missteps are to be expected.
At the end of the day we bought this phone for the insane price. Don't expect to get the same quality of life services you'd get from a more established device maker like sony or HTC or even Samsung. You can't have it both ways. You can't have something insanely cheap and insanely good. The world is built on compromise and I for one am happy with the compromises I've made to own this device. If you're not, simply move along to a better device. Because for every 10 disgruntled, unhappy opo customers, there are 100 quiet happy ones that live in perpetual satisfied bliss with their cheap but powerful device.
Sent from my OnePlus One
devilsshadow said:
What is this breakup nonsense? There's no breaking up.
As for the customer support, you have to learn to manage your expectations. I bought myself a Chinese 64gb opo for
350euros including shipping, knowing full well what I'm buying and who in buying from. First of all this device can only be purchased online so less than stellar customer support is to be e expected. Second, it's a new company, and a small one at that so missteps are to be expected.
At the end of the day we bought this phone for the insane price. Don't expect to get the same quality of life services you'd get from a more established device maker like sony or HTC or even Samsung. You can't have it both ways. You can't have something insanely cheap and insanely good. The world is built on compromise and I for one am happy with the compromises I've made to own this device. If you're not, simply move along to a better device. Because for every 10 disgruntled, unhappy opo customers, there are 100 quiet happy ones that live in perpetual satisfied bliss with their cheap but powerful device.
Sent from my OnePlus One
Click to expand...
Click to collapse
This. This is 100% correct.
Transmitted via Bacon
devilsshadow said:
What is this breakup nonsense? There's no breaking up.
As for the customer support, you have to learn to manage your expectations. I bought myself a Chinese 64gb opo for
350euros including shipping, knowing full well what I'm buying and who in buying from. First of all this device can only be purchased online so less than stellar customer support is to be e expected. Second, it's a new company, and a small one at that so missteps are to be expected.
At the end of the day we bought this phone for the insane price. Don't expect to get the same quality of life services you'd get from a more established device maker like sony or HTC or even Samsung. You can't have it both ways. You can't have something insanely cheap and insanely good. The world is built on compromise and I for one am happy with the compromises I've made to own this device. If you're not, simply move along to a better device. Because for every 10 disgruntled, unhappy opo customers, there are 100 quiet happy ones that live in perpetual satisfied bliss with their cheap but powerful device.
Sent from my OnePlus One
Click to expand...
Click to collapse
Devil. I can understand you have a different opinion from me. But this is way over none sense.
When a company States on the site of the possibility of getting RMA support for two years, that means you will buy a product which includes on the price RMA support for two years. Doing anything else beside that is stealing, as you are tricking the customer to buy something which he won't have. Without RMA support I wouldn't have bought. They should be honest company and not have this type of bad practices which completely destroys their credibility.
Beside that, between European bothers is law to have 2 years RMA support. The product came from Ireland company so I have the right to get that RMA support no matter during that time.
You assuming that you buy a Chinese product with this price I should not expect support. Sorry but is thanks to people like you that probably Chinese manufacturers do not respect laws in others people's country's, which not only I complete reject as is a matter of time to find a effective way of making them comply to this. As last resort I can always go by to request a ban on the product sales in Europe using European supreme Court. Wouldn't be the first time a Chinese manufacturer would have their product banned because of this practices. And in the end, if they want to make money, they have to comply.
I shared this because I decided to denounce the bad practices of marketing made by this company to people which believe what is on their site.
Thank you for taking your time reading.
BTW, every for-profit company is all about marketing. Any company that's not is bankrupt. This problem is no less the consumer's fault than the company's.
CafeKampuchia said:
BTW, every for-profit company is all about marketing. Any company that's not is bankrupt. This problem is no less the consumer's fault than the company's.
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Click to collapse
There are rules in this world... Which should be sacred and respected, not only to keep the trust between two economical agents, but also to not affect the commercial lines and expectations of the product which we are buying or investing. Believing in those words, which you just wrote that is a consumer fault, but you have to add lines. Is a consumer fault only, and only if you accept that as an outcome.
I don't accept, so I'll do whatever I can to have my rights.
When is published on the site my rights, the company has two doors, respect the regulation or get banned from the market. That's how it works on Europe. And I won't expect less than seeing my issue solved.
Alright i found a effective way of solving this: http://ec.europa.eu/consumers/ecc/contact_en.htm
Anyone who needs can use this. According to a friend of mine, everything is sorted within 2 weeks most of the time.
Will keep giving you guys news about this.
jgcaap said:
Believing in those words, which you just wrote that is a consumer fault, but you have to add lines. Is a consumer fault only, and only if you accept that as an outcome.
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Click to collapse
That's not what I'm talking about. The consumer sets the tone in the market by placing demands on it--ie, the best product at the lowest price with no compromises. (Doesn't that sound like OnePlus's marketing strategy?), but ultimately that's not possible. There will be compromises. TANSTAAFL.
Example: The American consumer blames corporations and the government for the loss of jobs overseas, then goes to Walmart and buys electronics from China and clothes from SE Asia, later on a car from Korea. Who's to blame? The customer is placing the demands on the market, companies are trying to oblige, and the compromise is that it will cost American jobs. Then we point the finger at government and evil corporations for trying to meet our demands while remaining profitable. Want to keep jobs in the US, be willing to pay more for stuff made in the US.
This situation is similar. The consumer demands a low-price, no compromises phone, OnePlus One tries, fails (compromises in quality and customer service), the consumer complains. No compromise means being willing to pay full price and then getting a top-tier product with excellent customer service. Pay less, and you should expect less. TANSTAAFL.
With the OnePlus One, I knew I was paying half price for a phone with great specs from a Chinese upstart willing to open their doors for business at little-to-no profit and a mere months-long history. I anticipated problems (kept my Nexus 5 just in case), took the risk, and I won. I do genuinely feel bad for those of you who've had bad experiences. You are missing out on what should have been a great product.
CafeKampuchia said:
That's not what I'm talking about. The consumer sets the tone in the market by placing demands on it--ie, the best product at the lowest price with no compromises. (Doesn't that sound like OnePlus's marketing strategy?), but ultimately that's not possible. There will be compromises. TANSTAAFL.
Example: The American consumer blames corporations and the government for the loss of jobs overseas, then goes to Walmart and buys electronics from China and clothes from SE Asia, later on a car from Korea. Who's to blame? The customer is placing the demands on the market, companies are trying to oblige, and the compromise is that it will cost American jobs. Then we point the finger at government and evil corporations for trying to meet our demands while remaining profitable. Want to keep jobs in the US, be willing to pay more for stuff made in the US.
This situation is similar. The consumer demands a low-price, no compromises phone, OnePlus One tries, fails (compromises in quality and customer service), the consumer complains. No compromise means being willing to pay full price and then getting a top-tier product with excellent customer service. Pay less, and you should expect less. TANSTAAFL.
With the OnePlus One, I knew I was paying half price for a phone with great specs from a Chinese upstart willing to open their doors for business at little-to-no profit and a mere months-long history. I anticipated problems (kept my Nexus 5 just in case), took the risk, and I won. I do genuinely feel bad for those of you who've had bad experiences. You are missing out on what should have been a great product.
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Sorry I agree with you here...