Related
I got a serious problem with my mda vario here.
sometimes, 7 out of 10 times, when i get a call the screen gets totally corrupted and jumbled like on the picture in the attachment. i can only see black vertical lines on a white screen. in order to make the screen work properly i have to turn the phone off/on (stand-by mode) then.
does anybody know where the problem is?
i have to confess, that the phone slipped out of my hands and fell on the ground 3 times so far.
thanks
well, you say youve dropped it 3 times already? is it possible that something may be loose inside? is there cosmetic damages from dropping?
yes, there are some scratches on it. i don't really think that something is loose or broken, because the screen gets only on icoming calls corrupted.
so i don't think that it is due to a loose contact or something like that...
I have exactly the same problem. I personally think it is unlikely that dropping the phone has caused it as it corrects when you cycle the power button. Any help on this from other forum member would be much appreciated.
roads said:
I have exactly the same problem. I personally think it is unlikely that dropping the phone has caused it as it corrects when you cycle the power button. Any help on this from other forum member would be much appreciated.
Click to expand...
Click to collapse
Any resoluation this? I have the exact same problem!!
Oh dear ... somethings in the air...
mine's got it also. first time i saw it was a couple of days ago. only happens with the alarm clock in the morning :?
My phone is crap like hell... gotta hard reset and reconfig the damn thing. acting up lately...
(ps... AFAIK i barely dropped the phone... maybe 1 or 2 times. nothing more)
I have the same problem
I have read the service manual of wizard and said:
Unusual Vertical / Horizontal lines or partial display
(1) Check the connection of LCM FPC whether is properly connected. (Is a conector between motherboard and LCD)
(2) Try with another LCM. (LCM=LCD Screen)
(3) Try with another Main Board.
(4) Replace LCM if necessary
(5) Replace Main Board if necessary.
(6) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated
Any sugestion?
Okay..
so far, i have installed Molski 2.26 rom (30meg free version) and upgrade the radio rom form 2.25 to 2.47.
I have not had another occurance of this so far.
Maybe a fluke.
Screen fixes when pressure applied to bottom of the screen
Guys,
I now have to keep my finger pressed hard against the bottom of the lcd unit to get the screen to display to work properly. it is under warranty with Imate but they want me to send it to Abu Dhabi for repair. I'm in Canada and concerned that I may not get it back.
So has anybody else identified this as being a loose connection rather that a real hard fault. Also has anybody fixed their unit by dismantling and reseating the connections.
Finally has anybody used the Imate repair service and was it timely & reliable?
Any advice would be appreciated.
Mick
This is a real hard fault.. had it with my mini s, took it into the shop, it was away 2 weeks... and in the end they gave me a replacement!!
I agree - took it completely apart and cleaned everything ....
And still have the issue.
Serves me right for buying something in Middlesbrough I suppose
It must be a hard fault with the LCD assembly. Will have to see how Dixons handles an overseas repair.
Take care & thx,
Mick
I had the same problem, in the end i took it into my local t-mob shop to have it repaired, they ended up sending me a new one.
Well, I've exactly the same problem since the past two-three weeks, it also occurs only in the morning. I'm living in the Netherlands and this is happening since it's rather cold over here, especially in the morning (3-4 degree Celcius). Since my bedroom window is open during the night, it gets rather cold in my room.
During the rest of the day it is +8 degree Celcius, and the phone works flawless. Maybe this problem has something to do with the Temperature?
Temperature
Bebob - don't thin so as I have had this problem for a number of months and the temp here in the summer is high (30+ degrees C)
It looks to be a bad connection type issue and may be a bad screen cable. It makes sense though that the issue is at the bottom of the screen cos this is where we press the select buttons all of the time.
Pls keep me posted on how you do. mine is going to a local repair shop (on my dime) tomorrow to see if they can fix it.
If not can any of you guys recomend a new unit that could be considered an upgrade to the KJAM ?
Many thanks
Mick
suggestions needed
friends, i have o2 mini s and got the same problem with screen for the last 3 weeks....
can anyone tell me that will the problem aggravate or else will i be able to use my cell properly for few months...
and also what will be the approx cost of repair..
all suggestions will be warmly appreciated...
It's happened to me as well. I have lived with that for one month now. It is happening, when I touch the cursor keys or when touch the lower part of the display. I tried "shaking/hitting" the xda and it looks better, so I assume it is a faulty connection cable.
I have active Cleartype and no more vertical lines for the past 2 days.
I seems to be a problem when background is white and leters are black.
Regards
similar problem
i dropped the phone (T-Mobile MDA Vario) and now when i turn it on the screen is fine for 5-30 seconds but then it scrambles, but works again if i smack the bottom of the phone on my hand!
t-mobile staff told me there are sensors to identify if it has been dropped. I'm suspicious that it could even be programmed to go "faulty" once it is dropped as the screen is fine for a limited time so it obviously works somewhat. do you know if this is the case? or what's happened? also is it a simple thing i could do myself? i didn't take out insurance so that's why i haven't just claimed off that as i'm really broke
Any help is appreciated
Regards,
Steve
whiteish screen / over temperature
hi,
I have a problem smilar at qtek 9100. I had upgade to my ppc wm5 to wm6 around 3 week ago and overclocked to 221 mhz with batery status today plug-in . 2 days ago Screen became whiteish (almost no contrast or over gamma) and working temperature is around 30c. I tried to re-flash with many kind roms but noting chaged.
Is there anybody has these kind of experice. If I can not solve. I am planing to buy new LCD ( I am not sure new LCD will solve the problem)
Thanks
Same problem here. Dropped it ONE time and the screen went crazy. Sent it to my t-mob shop and they got it repaired. They said in the report that they changed the "flex". Dunno if this helps.
I'm really pissed off... being an medical intern I really need my Vario II (allready gave away my Vario I) and now I'm experiencing the screen alignment problems as described in previous versions! I was told these problems were solved and now have to re-align my screen about every time I turn on my phone.
Is anybody else experiencing this problem?
anyone who told that this is solved is a joker....
even the HT635XXX is having problem... you can return it back, and wait or go to another unit.
It's an expensive bet on a gamble
Today I received my repaired tytn back. SN HT627.
According to the serviceburo it should now be repaired according to the instruction of HTC.
parts used:
1x Gasket, Keypad.Apache For.
1x MYLAR,LCM CONN, BREEZE FOR
So, hopefully this really solved the problem.
Regards,
Piet
let us know.... if fixed.. it means it's a HW issue.. but dont know why even the latest batch still suffers on this ... :evil:
Screen alignment problem
Those of us with this pesky problem are just dying to hear how "pietg" is getting along after the mylar film Liquid Crystal Monitor connection has been replaced. Not quite sure why they changed the keyboard gasket.
Not that we want to hassle "pietg" but if this is the cure some of us will be straight in there with the tools for another look!!Best give it a few days as the problem sometimes vanishes for lengthy periods anyway - especially I've noticed after you've done a reassembly. (just as you think it's cured it's back)
Re: Screen alignment problem
mikechannon said:
Those of us with this pesky problem are just dying to hear how "pietg" is getting along after the mylar film Liquid Crystal Monitor connection has been replaced. Not quite sure why they changed the keyboard gasket.
Not that we want to hassle "pietg" but if this is the cure some of us will be straight in there with the tools for another look!!Best give it a few days as the problem sometimes vanishes for lengthy periods anyway - especially I've noticed after you've done a reassembly. (just as you think it's cured it's back)
Click to expand...
Click to collapse
Will give it a week before judging the repair.
Finally I will be able to start using this thing. A lot to learn, also a lot of usage. So if the problem returns it should be back in one week.
(By the way, the first time to problems occured after I started carring hte phone in my pockets. And the phone came under "pressure".
I wonder when other users are getting back there repaired Tytn, the same parts are replaced.
To be continued ......
hereby an update.
Untill totday still no problems anymore.
So for me the problems are solved.
Piet
Alignment
pietg said:
hereby an update.
Untill totday still no problems anymore.
So for me the problems are solved.
Piet
Click to expand...
Click to collapse
Pietg
Good news, partly based on your earlier post on parts replaced, I did my own fix which is also still working well.
Just ocassioally when drawing in "notes" I get spikey lines i.e. when drawing a straight line it actually draws a line with v shaped peaks or sometimes a line like a sinusoidal wave. It always settles down within a minute or so, no need to realign. Once when it happened I noticed the WiFi was reconnecting after a broken connection. This spikey line issue is not a big prblem and I think is unrelated to the usual screen alignment issues. I got the feeling it was caused by power surges or leakage currents when the device was performing power hungry tasks? I saw a LCM manufacturers site that said reistance based LCMs are highly suceptable to both power fluctuations and leakage current interferance.
Anyway your post pretty much confirms the physical cause of most folks general alignment problems.
Mike
Hello from down-under ,
I've come to put forward a problem myself and a few others are having over at the Mtekk forums. I currently just purchased an I-Mate JasJam on Telstras' new NextG network and have been using it for about a week and a half. As this fantastic piece of equipment is a little on the expensive side, I wanted to make sure it was kept safe all the time, so I began to use (no matter how silly it made me look ) the I-Mate supplied Pouch, little did I know it did more damage then not using it...
After investigating over the last few days, It was concluded that the magnetic found in the supplied Pouch had some diverse effect on the switching on Landscape to Portrait mode when removing the JasJam from the Pouch to answer/make a call, play a game or send a text message; often resulting in a 'bugged' or 'glitched' screen, stuck between either Landscape or Portrait etc (I fixed by removing the JasJam and sliding out the Keyboard and back in).
After I few days I thought that this couldn't be right for a brand new machine and took my problem to the Internet in which I found others with the same problem. Since then I have stopped using the supplied Pouch and am now looking at purchasing the Krussel Orbit Pouch as a magnetic-less replacement (any users with one, I'd love your feedback). I am making this thread to see if any users of the XDA-Developers board have faced this issue and ask one further question:
1. Since I stopped using the Pouch I can only find one annoying trait left, whenever I switch the Screen back on from 'Standby' mode I seem to receive a small 'glitch' in the Today Screen if the device has been locked, if the device has been left unlocked the Screen can be switched on/off with no issue - does anyone else have this problem, I'm concerned that the magnetic pouch has caused some internal damage...
Thanks,
Elite_Gamer04
Hi, there is a bit more about this problem in the accessories thread, I noticed the magnet causing issues and wondered about internal damage as you did, even possibly causing the align issues, but a few people reported back they had been using the case from day 1 and while it affected the landscape/portrait, they had no align issues or any other problems, so I don't suspect that there is any internal damage occurring..I do wonder about your screen glitch but without actually seein it..I haven't a clue, also do you have a lot of today plugins?..could possibly be one of them is buggy..I'm not sure, but the case does certainly suck, I was immediately concerned with the magnet strength, off topic..but on my device if my thumb is a bit damp or any metal touches the aluminum bezel around the ear piece of the phone..the screen will flicker.
Thanks for your reply Chaotic, My device is in the same state as when it come out of the box, so this isn't a 3rd party issue. I have tried removing/adding the default Today Screen icons to see if it makes an issue to the 'glitching' of my screen when it on/off and it makes no difference, only thing I can see that makes it not happen *sometimes* is when the device is not locked.
Well thats one user without my issue, hoping someone will report it, or I'm going to get a replacement.
*If your testing to see if you have the same issue as me, simply hold your device in your hand (try both with it Locked and Unlocked) and push the top right-hand side button which should switch your screen off, press it again for it to come on. If you see a sort of 'glitch' of white on your Today Screen and then it fixes itself (I'm talkin 1-2 seconds) you have the same as me.*
Hi chaps,
I've used the magnetic pouch from day one with my UK T-Mobile Vario II and am still yet to see the landscape/portrait switching issue when removing the Vario II to answer a call.
I had a theory about this, and it's probably going to get shot down in flames for it's obviousness, but I'll mention it anyway... Could the problem be down to the machine being powered down (manually or automatically) while in Landscape mode... then when switching on automatically when a phone call is received, the phone tries to switch back to portrait mode but gets stuck?
I have road tested this theory on my own Vario II and have not seen the problem at all, but my ROM may handle things differently to yours? Apologies again if this suggestion is obvious.
elite_gamer04 said:
Thanks for your reply Chaotic, My device is in the same state as when it come out of the box, so this isn't a 3rd party issue. I have tried removing/adding the default Today Screen icons to see if it makes an issue to the 'glitching' of my screen when it on/off and it makes no difference, only thing I can see that makes it not happen *sometimes* is when the device is not locked.
Well thats one user without my issue, hoping someone will report it, or I'm going to get a replacement.
*If your testing to see if you have the same issue as me, simply hold your device in your hand (try both with it Locked and Unlocked) and push the top right-hand side button which should switch your screen off, press it again for it to come on. If you see a sort of 'glitch' of white on your Today Screen and then it fixes itself (I'm talkin 1-2 seconds) you have the same as me.*
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Click to collapse
I assume you are referring to the lock/unlock option found on the Today screen? I also see a short white screen delay when using this Today screen option.
I also see an even longer delay when using the password/pin lock option. Probably something to do with the locking program checking to see if the preset time delay for locking and requesting the password/pin has passed.
Disabling both options makes starting up a lot faster, although you may of course need these options enabled. I'm sure it's something that will be resolved by the manufacturer in time.
elite_gamer04, I hadn't ever used the lock on my device, so I enabled it just to test, and there wasn't any differences, I also wasn't sure of what the actual glitch was, but since you mentioned it I did some further investigating, I do notice a white screen when coming back from standby, but it lasts no longer than half a second..definitely not 2 seconds.
g00nerz, its all good, all info around here is appreciated, but there is definitely an issue with the case magnet, I don't have a single landscape/portrait issue unless I put it in the bundle case..I use a modded aluminum case at the moment..but if I switch back it happens, I'm pretty sure the words "bundle case" are in the title of the post with others with this issue if you want to check it out.
I have read where some people were discussing that they thought some had different screens..that could be why you haven't had this issue or maybe it is ROM related, but from what I understand its been a variety of brands with this issue...now that I think about it..I wonder if all the brands bundle cases are the same?
I think its Mike(I hope I got that right) that has tore one of these apart..few posts about it with pics on the forum he might know, but anyhow I wonder if theres actually a hardware switch that triggers the switch from portrait/landscape when the slide out kb is opened, and the magnet is affecting that..could also be it was revised on some models.
I'm just speculating/guessin on what might be causing it, I really haven't any solid info other than some people definitely have an issue with the case, including me.
I also see a short white screen delay when using this Today screen option
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Click to collapse
I <3 you hehe. Thank god its not just me . Yes I was referring to the 'Device Lock' and 'Device Unlock' function on the Today Screen. When it is Unlocked and I switch on/off the screen I see no 'lag' or 'white glitch' but with it on I see a small 1-2 sec lag. Anyways as you have confirmed it also I don't have to worry about returning mine and will get on with my new Krussel case I'm about to order.
Thanks
P.S If others are having this issue, or know of how to fix, don't hesitate to post.
Please consider that the use of wifi may drasticely slow down the device's power up. I do use the default case with the strong magnet, and when I power up my device with the wifi enabled it takes a while until he completely awake; the wifi plus the switch landscape => portrait (thanks HTC case) slow it down.
I am also experiencing the "auto answer" issue; from time to time when I put my device off its case it answer to the incoming phone call, but till now I was not sure that the case could be involved; are you sure about this? I tried to give some testing but I was not able to reproduce it; it only happen when it is not expected to happen
elite_gamer04 said:
Hello from down-under ,
As this fantastic piece of equipment ......the I-Mate supplied Pouch, little did I know it did more damage then not using it.........I switch the Screen back on from 'Standby' mode I seem to receive a small 'glitch' in the Today Screen if the device has been locked, ....
Click to expand...
Click to collapse
Hi elite_gamer04, As you had rightly mentioned this is really a fantastic device and no doubt about it.....like you I had the same problem when I bought it around 2 months back.
I was breaking my head as to why its happening, it looked for me as if the device hangs on and off...but did not notice keenly the instances when it happened as removing it out of the pouch was too normal a thing that did not hint me that it has something to do with the issue...But I was totally broken and disturbed and decided somehow I am going to get a replacement. I took it to the service centre and the guy there (very smart) as soon as I mentioned about the problem ( I went there thinking that it has something to do with the sliding mechanism) responded spontaneously taking the pouch opened the flap and took the magnet side over the screen and showed it to me....wow yes...its the pouch which was the culprit as we noticed the screen going crazy....Anyway I was relaxed but from that instance I kept aside the pouch that came with the pack and I am currently using a different one from the stores. Till now I have noticed no glitches and am happy I own a real amazing fast device.
About the other glitch you mentioned when the phone is locked yes I tried and it is there even for me but I dont think its a major issue for you to replace the device as its something to do with the screen refresh rate and memory which am sure would be fixed by new ROM upgrades in the days to come...but relax rest assured you own a fantastic device.
All the best
Thanks for posting this about the screen - I thought I was going nuts. I bought a replacement pouch that has a belt loop - so slightly more secure than the clip. But when i started using it - it always switches to landscape mode.
I'll have to find one without a magnet i guess!
Ok so my Cingular 8525 is basically unusable due to the touchscreen thinking it's getting taps in the upper right corner (upper left in landscape mode). This has the nice effect of closing programs down to the today screen in portrait mode or constantly popping up the start menu in landscape mode (about three times a second). Any ideas?
I tried soft resetting and also removing the battery for several minutes. Haven't tried a hard reset as I don't want to go through that except for a last resort. Tried wiping the screen with a soft cloth. There are no weird programs on the device except what everyone here uses.
I still have 5 days before the end of my 30 days return period with Cingular. If I bring it back will they just give me another one?
aroundlsu said:
Ok so my Cingular 8525 is basically unusable due to the touchscreen thinking it's getting taps in the upper right corner (upper left in landscape mode). This has the nice effect of closing programs down to the today screen in portrait mode or constantly popping up the start menu in landscape mode (about three times a second). Any ideas?
I tried soft resetting and also removing the battery for several minutes. Haven't tried a hard reset as I don't want to go through that except for a last resort. Tried wiping the screen with a soft cloth. There are no weird programs on the device except what everyone here uses.
I still have 5 days before the end of my 30 days return period with Cingular. If I bring it back will they just give me another one?
Click to expand...
Click to collapse
on your touchscreen problem.. i have seen this occur by someone improperly putting on a screen protector or maybe there is some dirt up there.. and if you take it back to the store they may give you a new one or make you call the warranty by mail line and get a replacement that way
..... or your OK button could be stuck down
I took a bottle of lens cleaner from my camera bag and thoroughly cleaned the screen. I ran my fingernails under the edge of the screen and really made sure no dirt was under there. Lo and behold, it seems to be working fine now. I browsed some RSS headlines for about 10 minutes with no problems.
Weird though, I have used an Ipaq 4705 WM5 pocket pc for two years now and really ran it through the ringer. It looks like it's been to war and back (which it has in a since) and never experienced errant screen taps. Oh well, still enjoying the 8525 (last phone was 2125).
Thanks so much!
kevino said:
..... or your OK button could be stuck down
Click to expand...
Click to collapse
good point, i had that problem once also, forgot all about it
aroundlsu said:
I took a bottle of lens cleaner from my camera bag and thoroughly cleaned the screen. I ran my fingernails under the edge of the screen and really made sure no dirt was under there. Lo and behold, it seems to be working fine now. I browsed some RSS headlines for about 10 minutes with no problems.
Weird though, I have used an Ipaq 4705 WM5 pocket pc for two years now and really ran it through the ringer. It looks like it's been to war and back (which it has in a since) and never experienced errant screen taps. Oh well, still enjoying the 8525 (last phone was 2125).
Thanks so much!
Click to expand...
Click to collapse
Just a note of caution!!! This is related to the screen alignment issue i.e. the touch sensitive area of the screen continuing beneath the bezel and causing unwanted touches whether through dust or the sticky gasket in there.
May not return, or will be cured again by the "business card" fix / or as you did a firm clean to release the screen from touching the bezel.
But, it's a question for you, if you only have 5 days left under warranty. Most people with the SA problem find the first signs appear in the first couple of weeks. I would certainly put it through it's paces, open up a few applications leave wifi on so it heats up, surf web over wifi etc etc as the added bit of heat generated internally was a known factor in exacerbating the problem. If all stays well over next couple of days maybe it'll be OK.
Would be good to get urgent feedback from anyone with a newer Hermes who's had this issue and what happened.
Mike
Argh, it's back. OK, I'm certain it's a touchscreen problem and not a button sticking as holding down OK will not cause the start menu to pop up while an application is up and holding the windows key will not close an app. Also the problem is delayed if I hold the stylus down on the screen. It's just the upper right (portrait mode) of the screen that is getting the errant screen tap (about three or four times a second).
I've ran a business card through the edges and it doesn't help. I'm not going to take this thing apart. I did that several times with the 2125 to fix unresponsive keys and joystick but the problems always reappear. My one year old 2125 is barely functional now. My g/f would rather keep her crap LG flip phone then inhieret the 2125 after watching me battle it. That's pretty sad.
I'm going to try a hard reset (second one in three weeks) and if that doesn't help I'm returning it to Cingular and getting my money back. Then I'll either buy another one or a blackjack. I like the 3g and love this device. It's my third Windows Mobile 5.0 product. I don't like the sub-par build quality on my second HTC product now. I paid $599 plus tax for this phone at a local Cingular store (despite the web store saying $550).
My advice for what it's worth is take it back. This screen business has a habit of coming and going and it's entirely possible you hard reset and everything is fine and two weeks later it's back. Also would be better to return with the issue present (not that they wouldn't believe you -would they?)
On the whole though this problem is much more rare than it was, so if you do get the same device again hopefully you will be luckier. If you get directly from shop though check the firmness of the key board clicking into place that seems to still be fairly common problem.
Not the best start to the new year!!
Mike
Well I got desperate and hard reset... I could barely get past the screen alignment startup so needless to say that didn't fix things. Having gone this far and thoroughly pissed at having to reinstall everything I decided to loosen those screws on the back and run a card around the edges.
So far, it's working! I'm not content settling on this hack though so I'm bringing it back Tuesday and will update on my experience at the retail store (not looking forward to that).
Happy new year and thanks for all the super fast responses guys!
Alignment
I was browsing the www the other day and saw a korean/ japanese site showing the inside of these precious devices, and (as pointed out above) how the seal/ gasket underneath the bezel is the root cause of our anguish.
There were some detailed pics of how you can DIY, and remove the gasket, but it's no where near me basic level of competency.
Why would they design a touch-screen to big for the device I wonder???
there is also the business card trick about sliding it underneath the edges to loosen the gasket... there is a whole thread on this screen alignment issue
what site shows how to fix the gasket?
There is a post about someone seeing a site showing how to fix the gasket proplem on the touch screen. Could I please get the URL??
johniz1967 said:
There is a post about someone seeing a site showing how to fix the gasket proplem on the touch screen. Could I please get the URL??
Click to expand...
Click to collapse
Look down this page. Keep in mind non of the theoretical solutions is guaranteed/
http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems
Mike
Just got back in from my local Cingular store and actually had a pleasant, hassle-free experience exchanging my 8525 for a brand new one. I explained to the CSR the issue and she immediately understood the problem (must not be the first guy walking in there about this).
Unfortunately, she didn't have any in stock but merrily called around and found six others in stock at nearby stores. So off I went to the next store and had the old 8525 exchanged for a new one in less then ten minutes. The CSR didn't even bother to look at the old phone or check the accessories I returned with it.
The new 8525 is syncing up as I write this and immediately I notice some things are different. First of all, written on the side of the box is 12/26. So we know this phone is probably brand new. The keyboard does indeed click in and out more firmly then my old one. The USB cable plugs in tighter (a good thing, I was always getting USB connection problems), and lo and behold Windows Vista installed HTC sync drivers then Media Player automatically recognized the device (never did any of that on the old one).
I'm using the Windows Mobile Device Center Beta on Vista RTM and it just finished syncing without any problems. Moral of this story is if your 8525 is experiencing any problems at all and you are within 30 days, return it for a hassle free refund.
Good news and you're absolutely right about getting it back within warranty if there's a fault.
Great stuff!
Mike
aroundlsu said:
Just got back in from my local Cingular store and actually had a pleasant, hassle-free experience exchanging my 8525 for a brand new one. I explained to the CSR the issue and she immediately understood the problem (must not be the first guy walking in there about this).
Unfortunately, she didn't have any in stock but merrily called around and found six others in stock at nearby stores. So off I went to the next store and had the old 8525 exchanged for a new one in less then ten minutes. The CSR didn't even bother to look at the old phone or check the accessories I returned with it.
The new 8525 is syncing up as I write this and immediately I notice some things are different. First of all, written on the side of the box is 12/26. So we know this phone is probably brand new. The keyboard does indeed click in and out more firmly then my old one. The USB cable plugs in tighter (a good thing, I was always getting USB connection problems), and lo and behold Windows Vista installed HTC sync drivers then Media Player automatically recognized the device (never did any of that on the old one).
I'm using the Windows Mobile Device Center Beta on Vista RTM and it just finished syncing without any problems. Moral of this story is if your 8525 is experiencing any problems at all and you are within 30 days, return it for a hassle free refund.
Click to expand...
Click to collapse
since your appears to be new from 12/26.. i am curious what firmware is on that phone.. details please
Cingular 8525 touch screen no working
I am having a problem with the touch screen on my 8525. My phone was working fine then the then the screen stopped responding. I was able to navigate via keyboard but that was it. I did a soft reset and it did not help. I then did a hard reset and the screen went to the setup and wants to align the screen which obviously I cannot do.
The changes I have made the same day prior to it not working are as follows:
-Unlocked with Hermes SIM Unlock
-Installed latest Cingular ROM
-Installed fit4cat Hermes Tweaker v1.1a
The phone worked fine for about 12 hrs before the touch screen stopped working.
Any suggestions?
Hey there, I have had the problem before (about 3.5 weeks ago). I had to send it in for service (since I am not a Cingular customer anymore but use the 8525 with T-mobile).Good luck.
wedgesurfer said:
I am having a problem with the touch screen on my 8525. My phone was working fine then the then the screen stopped responding. I was able to navigate via keyboard but that was it. I did a soft reset and it did not help. I then did a hard reset and the screen went to the setup and wants to align the screen which obviously I cannot do.
The changes I have made the same day prior to it not working are as follows:
-Unlocked with Hermes SIM Unlock
-Installed latest Cingular ROM
-Installed fit4cat Hermes Tweaker v1.1a
The phone worked fine for about 12 hrs before the touch screen stopped working.
Any suggestions?
Click to expand...
Click to collapse
Hi all,
I need help,suggestions,anything with an issue I've had for a while. Since the time I started loading WM6 the screen has been randomly fading to white. I have LSVW latest rom 22/4 SE and 1.40.10 radio and 1.40oli although it doesn't matter what rom you load. I tried going back to WM5 and its better but now still fades to white as well.
on advise from oli and legolas I purchased a new battery but still have the same issue.
I have dropped my phone once which resulted in a crack to the right of the DEL/CR keys so could it be a HW issue and if you think so is it one I could open up the phone and fix?
Any and all help appreciated
IN FACT IF SOMEONE CAN RESOLVE THE ISSUE I WILL DONATE SOME CASH TO THEM!
test
Im updating to
LVSW 4-23 Full, Radio 1.40.30.00, SPL 2.10.Oli, IPL 1.04
seeing if any difference comes out.
This is not the first time this issue has been reported:
http://forum.xda-developers.com/archive/index.php/t-301003.html
The conclusion is that it's hardware related. It may be as simple as one of the internal ribbon connectors having a less than firm connection. It may be brought on my anything from physical movement or pressure to internal pressure if the device gats warm. However, it is possible that there is a failing component. IMHO, a case of take it for replacement/repair or first check connectors if your brave and not worried about a warranty.
Mike
mikechannon said:
This is not the first time this issue has been reported:
http://forum.xda-developers.com/archive/index.php/t-301003.html
The conclusion is that it's hardware related. It may be as simple as one of the internal ribbon connectors having a less than firm connection. It may be brought on my anything from physical movement or pressure to internal pressure if the device gats warm. However, it is possible that there is a failing component. IMHO, a case of take it for replacement/repair or first check connectors if your brave and not worried about a warranty.
Mike
Click to expand...
Click to collapse
HHmmm interesting thread .. the only issue i have out of that is the fade to white one.
Maybe Hardware .. i got the phone off ebay and now it has a crack in it .. so i dare say it isnt under warranty any more. (even though its a max of 6 months old).
It may also be software. I experienced the WSOD on my JASJAM when playing with the GPS-related DLL's. Once this problem appeared when switching on the camera. The screen would turn white and soft reset would not fix this, only power off/on would sort it out. Seems that the drivers do not reset (some of) the hardware to a known state on boot.
Had EXACTLY the same problem. Hoped it would be a software problem. Hard-reset a few times to no avail. Upgraded to a couple of the WM6 ROMs. No change. I did notice that when it was cool it tended not to happen, but after being on the phone a couple minutes or using the PDA for a while, it would do it AGAIN.
One weird thing I noticed was that if I did a Soft-reset and held down the Left Soft-key, I could "force" it to fade to white on start-up! VERY WEIRD.
I finally bit the bullet, and sent it back to Telstra to get it sorted. Didn't want to void warranty myself.
It has been just over 2 weeks since I sent it off, and They have sent this reply...
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Hi
This phone is currently waiting on a part which was ordered yesterday. Some parts have already been issued but needs further repair.
Regards
Nadine
--------------------------------------------------------------------------------
From: LJ Boyd [mailto:[email protected]]
Sent: Friday, 20 April 2007 2:18 PM
To: ! TMS Customer Service
Subject: RE: Imate JASJAM Problem
Hello, I am emailing about an I-Mate JASJAM phone I sent for repairs early last week (tel # xxx ).
Can you please update me as to status of this repair, as the Telstra shop did not provide me with a second phone while I await return/repair/replacement of the phone.
Thanks,
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So, I guess it IS a hardware problem. But then again, that kind of reply, sounds a bit "dodgy" as it doesn't seem to "technical" does it?
Hope this helps.
jyetara said:
So, I guess it IS a hardware problem. But then again, that kind of reply, sounds a bit "dodgy" as it doesn't seem to "technical" does it?
Hope this helps.
Click to expand...
Click to collapse
Their reply was not very technical - does not surprise me however. The people who repair these devices are usually faced with some component/connection/screen or a m/board that needs replaced. They often fail to take account of something as basic as the case pressing on the screen or other components - particularly when device is warm. So they replace the component they think is faulty and then discover the problem is still there. With this issue in particular I think that there are no faulty components just the case is a fraction of a millimetre too tight for the internal components and hence swapping out parts can have no effect. With this fault I advise people to go for a replacement not a repair if possible.
NB: This issue should not be confused with white screen that may appear after installing particular software or when an application crashes, or when the flashing of a new ROM goes wrong! The hardware issue arises most commonly when the device gets warm or put another way goes white after maybe 10 minutes of use and will continue to go white even after hard reset.
Mike
I have this same problem! =(
My phone screen recently (4-5 days ago) started to go white. I never saw this happen with my own eyes but when i picked up my phone and its sleeping i push the power button to get to an all white screen. I can hear noises when i touch the screen but no image other than white. I can solve this by removing the battery and putting it back in, then my scren works fine....its not verry often just like 1-3 times a day.
I want to try a hard reset but have a question first: My phone is unlocked by the ebay guy i got it from, will a hard reset lock my phone back to Cingular?
Next i want to try upgrading my ROM and Radio and anything else...im looking in the wiki for instructions on how to do this. Any help? What else shouls i upgrade?
Ive only had my Hermes for around 2 months so im new to much of this.
THanks!
I recently purchased a Used Imate Jasjam (Ex Telstra Australia) with this issue.
I pulled the unit apart, and reseated and pressed the Power and LCD Display Data Cables... attempting to ensure they were firmly fastened.
I then upgraded to LVSW's Latest WM6 Release.
I have had the Phone go to White once in that timeframe since. I brought it back by pressing the power button of, then one again.
I don't feel that it's really a "100%" Faulty Part... Because it works fine othertimes. It almost seems as if connections or a Data Cable has an Issue.
I'm intending tonight and using the Phone over the weekend to see if the issue continues to occur.
BAD NEWS!!
Well, got my phone back after a bit over 3 weeks I think? I kept ringing the repair center and emailing. Finally they said it was ready, and was sent back to the shop I bought it from. Rang the shop "no it's not here yet, we will ring you"... now the repair centre to the shop is a 20 min drive... on the 3rd, I rang again at 1pm and "no it's not here yet, we will ring you when it arrives." At this point I was really getting p*ed off. So I went to the shop, and demanded, and guess what was AT the Shop?!?!?!
Anyway, after 1 friggin day, I have lost the Red & Green phone buttons! As of tonight the whole bottom section no longer work, and the screen has gone white again.
The repair report listed 3 things replaced...one was a "bezel" another was a "poly" something. I will get the report a list the replaced bits if anyone likes, but their descriptions are kind of strange if ya ask me.
Anyway, I have to send the phone back for repairs again, which could take another 3 weeks +, which I think is completely PATHETIC OF TELSTRA, especially for the fact they dont give the same phone or even similar to "loan" while I wait for my defective $1300 phone to get "repaired"... (more like 'fiddled with' & "yeah, she'll be right mate"...
GRRRRR!!!!
My girlfriends phone was having the same problem. Try popping out your SD card and putting the phone into/out of sleep and see if that brings back a visible screen. Thats how we determined her situation was a hardware problem and not a problem with the rom.
jyetara said:
Well, got my phone back after a bit over 3 weeks I think? I kept ringing the repair center and emailing. Finally they said it was ready, and was sent back to the shop I bought it from. Rang the shop "no it's not here yet, we will ring you"... now the repair centre to the shop is a 20 min drive... on the 3rd, I rang again at 1pm and "no it's not here yet, we will ring you when it arrives." At this point I was really getting p*ed off. So I went to the shop, and demanded, and guess what was AT the Shop?!?!?!
Anyway, after 1 friggin day, I have lost the Red & Green phone buttons! As of tonight the whole bottom section no longer work, and the screen has gone white again.
The repair report listed 3 things replaced...one was a "bezel" another was a "poly" something. I will get the report a list the replaced bits if anyone likes, but their descriptions are kind of strange if ya ask me.
Anyway, I have to send the phone back for repairs again, which could take another 3 weeks +, which I think is completely PATHETIC OF TELSTRA, especially for the fact they dont give the same phone or even similar to "loan" while I wait for my defective $1300 phone to get "repaired"... (more like 'fiddled with' & "yeah, she'll be right mate"...
GRRRRR!!!!
Click to expand...
Click to collapse
Yes, sadly this is kind of predictable as I said in an earlier post in this thread:
http://forum.xda-developers.com/showpost.php?p=1233420&postcount=7
This is why, as I said, get a replacement not a repair if possible. My view is that the individual components are fine but connectors come loose or the heat generated causes pressure to be put on the screen etc So it's a problem with some cases and how the innards in some cases get squeezed. So off course changing the top poly board, connectors, bezel gasket, may by pot luck make a difference but is just as likely to make no difference at all.
Mike
Status Report:
After having my phone playing Video's Through the Night (My Way of a "Stress Test" to Generate Heat) I woke up the find the screen to be "almost completely" White.
Usually its gone completely, however in this instance I was able to see the icons through the whitewash.
I put the phone into sleep and back out and the Display is fine again.
Being that these phones are much easier to pull apart and put back together than my old JasJar I might to do some further experimentation.
I think the issue will have something to do with either one of the following
- Heat
- Pressure on the LCD from Parts Around it
- Faulty Ribbon or Power Leads to the LCD
My suggestions
- In the Case of Heat... I'll run the Same Test, with the Phone Directly in front of a small airconditioning unit I have.
- In the Case of Pressure, I'm going to look and see if I can place some extra Insulation Tape or Similar on the Phone to relieve this
- I wish I could find somewhere to buy the Replacement Ribbon Cables but I don't know where I can get them in Australia... any ideas?
VolarisPtyLtd said:
Status Report:
After having my phone playing Video's Through the Night (My Way of a "Stress Test" to Generate Heat) I woke up the find the screen to be "almost completely" White.
Usually its gone completely, however in this instance I was able to see the icons through the whitewash.
I put the phone into sleep and back out and the Display is fine again.
Being that these phones are much easier to pull apart and put back together than my old JasJar I might to do some further experimentation.
I think the issue will have something to do with either one of the following
- Heat
- Pressure on the LCD from Parts Around it
- Faulty Ribbon or Power Leads to the LCD
My suggestions
- In the Case of Heat... I'll run the Same Test, with the Phone Directly in front of a small airconditioning unit I have.
- In the Case of Pressure, I'm going to look and see if I can place some extra Insulation Tape or Similar on the Phone to relieve this
- I wish I could find somewhere to buy the Replacement Ribbon Cables but I don't know where I can get them in Australia... any ideas?
Click to expand...
Click to collapse
We wait to see. Mind you one guy on these boards found he could get half an hour from his device if he put it in the freezer for a while - so I'm not sure that air-con will be strong enough!!!
Mike
Well Results.....
After pulling apart the unit and reconnected, I think I found my cause to simply be excess pressure.
I've removed the "Black Plastic" Micro SD Card from its Blanking Plate.
Since I've done this... not one White Screen Whatsoever.
I don't use an SD Card, so the issue is resolved for me, however it is very interesting.
Could be Pressure or Heat (Small Hole Might Increase Airflow/Allow for Greater Dissapation or something)
Hi folks,
i've also small experience with this "white screen" issue and just wanted to inform you about it.
I got the device from my former boss who did already complain about this "white screen" issue on his O² XDA trion with original ROM. (honestly i did not really believe him due to my experience with couple of other devices so after i got the device i was just wondering - ok back to the facts).
I installed on Friday the Windows Mobile VI Pro - BLACK 2.5 Release and until today it was running (as far as i remember expect one time) nearly perfect w/o white screens. About 45min ago, i flashed the device with BLACK 3.0 Release and got until now about 5-10 times a white screen.
I assume this is not a hardware ONLY issue but indeed very strange.
I'll go back to 2.5 and will look forward if i get again the white screen or it'll be ok.
Cheers so far
FaCeOff said:
Hi folks,
i've also small experience with this "white screen" issue and just wanted to inform you about it.
I got the device from my former boss who did already complain about this "white screen" issue on his O² XDA trion with original ROM. (honestly i did not really believe him due to my experience with couple of other devices so after i got the device i was just wondering - ok back to the facts).
I installed on Friday the Windows Mobile VI Pro - BLACK 2.5 Release and until today it was running (as far as i remember expect one time) nearly perfect w/o white screens. About 45min ago, i flashed the device with BLACK 3.0 Release and got until now about 5-10 times a white screen.
I assume this is not a hardware ONLY issue but indeed very strange.
I'll go back to 2.5 and will look forward if i get again the white screen or it'll be ok.
Cheers so far
Click to expand...
Click to collapse
You are right to ask the question "is it hardware or software".
1
We know a white screens can arise if folk duff up flashing a new ROM.
2
We know there is a hardware caused white screen that comes and goes often when device gets warm.
3
But there maybe white screens caused by some kinds of crashing software or a buggy ROM etc
Crucially in terms of finding a cure will be distiguishing between these.
2 for most people is easy - take it back and get a replacement.
1 is a matter for the ROM upgrading and fixing boards
3 is a case of trying different ROMs testing 3 party software by selective installation until the problem starts or stops.
In your case I am worried that this is a number 2 device as it did sometimes get the problem before you flashed the ROM and now it's worse. It may only be worse because this particular ROM is generating more heat and consequently more white screens. (see explanations elsewhere).
I suppose if it's an occasional problem you might live with it but otherwise it's replacement at best and repair as a rather dodgy alternative.
Mike
Hey Mike,
well, before flashing the device with a custom ROM, in my opinion it was really difficult to use it.
By flashing it with V 2.5, it was very good usable and with V 3.0 it returned to become more unusable. Nevertheless, i upgraded 10min ago with HARD-SPL-V7 and it's running fine now (i've been wating with downgrading to V 2.5. If it returns to become unstable, i will downgrade to V 2.5 again.
I'll keep you informed.
yes for this particular "white screen" issue it will be useful to hear how things go - thanks
Mike
White screen - in my case definitely a hardware issue
Hi folks,
i was testing and playing around with my Hermes and today i found the problem (very funny because now i can't reproduce it anymore but just read ahead).
Today i was playing around and after pressing by accident on the case of the Hermes, the screen appeared disappeared and changed into white.
Please download the video i recorded from the attached link - you'll see that it was able to reproduce it by tapping on the case:
http://asuka.descipe.de/dphome/test/HTC_Hermes_White_Screen_issue.mp4
Please use VLC or MPC (additional codecs required) to watch the movie.
Honestly i'm not sure if this can be reproduced by anyone but this makes the whole situation much more clear.
Any feedback is welcome.
Cheers