Data speeds - 8125, K-JAM, P4300, MDA Vario General

Please save me from Cingular support hell!!
Although I think I may be doomed...
I have a Cingular 8125. Have Summitter's 2.25 (with CF2), phone info shows as follows
IPL 2.24
GPL 2.24
GSM 2.25.11
OS 2.24.10.1
ROM 2.24.10.1 WWE
Radio 02.25.11
I am located in Washington DC, I usually have full signal and I am on EDGE, not GPRS, but I get crappy data speeds. When I first got the device it was a little better but now it is horrible. I went to DSLreports to do a speed test but after 1 minute of waiting for their page (which is mobile web) to load, gave up so I am not sure just HOW slow it is.
I called Cingular a few weeks ago and they said everything was fine. I know this is not the case because I was in Hawaii on vacation the last two weeks and I was getting better speed there!!! so I think it may be the network.
However, before I call them does anyone have any tips or tricks to try or perhaps an idead of how to get to someone or a Dept at Cust. Service that actually knows what to do.
THanks!

I have had this a couple of time on T-Mobile in the UK, stupid question but have your tried a soft reset and then opening a page again, if not possibly a hard reset and make sure you try your connection before installing any third party software or tweeks.
In my case it definitely wasn't the network as I had my SIM card in other phones with no problem.

When you say crappy speeds, what exactly are you getting?
Ever since the Edge network issues, I've been getting between 80kbit/s (typical) and 120kbit/s (high end, good day).

GldRush98 said:
When you say crappy speeds, what exactly are you getting?
Ever since the Edge network issues, I've been getting between 80kbit/s (typical) and 120kbit/s (high end, good day).
Click to expand...
Click to collapse
Last speed test I got was 55kbits. I did see this post shortly after I put mine up (http://forum.xda-developers.com/viewtopic.php?t=61990) that talks about changing DNS servers.
I tried it and it seems to have greatly decreased the time it takes for pages to come up. HOwever, this seems to be a function of the DNS lookup, not the time it takes pages to actually load which is a function of the actual speed, which is still pretty low, especially compared to you.

Related

3g Web Browsing

Quick question when using pie to surf the net does it hang for a while on locating the web page or does it work instantly.
I have just got the Tytn and looking at web pages using 3g is really slow and really not very usable
I am using tmobile uk 3g network
after inputting a web address it hangs on locating for up to 60 seconds then loads the page very wuickly after that
Anyone any ideas
Thanks
Chris
Very strange. I dont have this problem. The first time a UMTS connection must be established and it is 5 or 6 seconds. The next request are very fast. May be you have established the DNS servers manually?
I get that, browsing using GPRS is painful on t-mobile
how about using opera 8.6 http://opera.com
I too have this problem with T-Mobile, On connecting to the internet over GPRS or 3G GPRS it will hang for some time, wether its internet explorer or other internet services I have on the device (HTC Universal).
As I have web and walk I just leave it connected, but its not ideal. I wonder wether its the T-Mobile servers working slowly to authenticate the handset for internet use.
Its been fine upto the last month or so.
adam_beasley said:
I too have this problem with T-Mobile, On connecting to the internet over GPRS or 3G GPRS it will hang for some time, wether its internet explorer or other internet services I have on the device (HTC Universal).
As I have web and walk I just leave it connected, but its not ideal. I wonder wether its the T-Mobile servers working slowly to authenticate the handset for internet use.
Its been fine upto the last month or so.
Click to expand...
Click to collapse
Is weird .... Im using unlimited internet T-Mobile NL (UMTS 3G) without any problem ... never freezing and the speed is very stable...
cheers
indra9110
adam_beasley said:
I too have this problem with T-Mobile, On connecting to the internet over GPRS or 3G GPRS it will hang for some time, wether its internet explorer or other internet services I have on the device (HTC Universal).
As I have web and walk I just leave it connected, but its not ideal. I wonder wether its the T-Mobile servers working slowly to authenticate the handset for internet use.
Its been fine upto the last month or so.
Click to expand...
Click to collapse
I have exactly the same problem with an MDA Pro. Fine until a month ago now slow on 3g. GPRS though is fine.
I'm actually quite relieved to find that it isn't just me !
Stu
StuBFrost said:
I have exactly the same problem with an MDA Pro. Fine until a month ago now slow on 3g. GPRS though is fine.
I'm actually quite relieved to find that it isn't just me !
Stu
Click to expand...
Click to collapse
Its also become random now, somtimes it connects and its instant, and actually fast even on normal GPRS, other times it can take over a couple of minutes to locate and open a page.
Doesnt seem to matter whether its a full signal or not, whether its after a reset or anything, totally depends on what T-Mobile feels like.
Maybe it cant cope with the number of web'n'walk use now.
Absolutely agree with you as you have described precisely what my symptoms are.
Hopefully if enough people complain to T-Mobile about it, they might actually admit there is a problem and fix it.
Maybe the delays are because http traffic is proxied
Maybe the delays are because http traffic is proxied....
It looks like Orange are operating a proxy or some other form of protection. A few weeks ago I discovered that they had something in place to restrict access to adult sites, wouldn't have bothered me other than the site I was trying to visit was xda-developers.com.
Even followed their link to get the site unblocked and got a nice little responce stating "Your request has been actioned and the content is confirmed as only suitable for customers over the age of 18." before getting their filtering disabled.
adam_beasley said:
StuBFrost said:
I have exactly the same problem with an MDA Pro. Fine until a month ago now slow on 3g. GPRS though is fine.
I'm actually quite relieved to find that it isn't just me !
Stu
Click to expand...
Click to collapse
Its also become random now, somtimes it connects and its instant, and actually fast even on normal GPRS, other times it can take over a couple of minutes to locate and open a page.
Doesnt seem to matter whether its a full signal or not, whether its after a reset or anything, totally depends on what T-Mobile feels like.
Maybe it cant cope with the number of web'n'walk use now.
Click to expand...
Click to collapse
Exactly how i seem to find it, either it works or doesnt. There seems to be nothing u can do either to make it work, reboot, change from UTMS to 2g ot what ever. Nothing has any bearing and its most annoying, tbh i wish id never got the universal now as its a huge piece of junk, or at least the t- mobile ones are. Ive used a 02 one and its just soooooooooooooo much faster in everything.
im using the latest rom and even after flashing its still sluggish before anything is installed.
adam_beasley said:
StuBFrost said:
I have exactly the same problem with an MDA Pro. Fine until a month ago now slow on 3g. GPRS though is fine.
I'm actually quite relieved to find that it isn't just me !
Stu
Click to expand...
Click to collapse
Its also become random now, somtimes it connects and its instant, and actually fast even on normal GPRS, other times it can take over a couple of minutes to locate and open a page.
Doesnt seem to matter whether its a full signal or not, whether its after a reset or anything, totally depends on what T-Mobile feels like.
Maybe it cant cope with the number of web'n'walk use now.
Click to expand...
Click to collapse
Exactly how i seem to find it, either it works or doesnt. There seems to be nothing u can do either to make it work, reboot, change from UTMS to 2g ot what ever. Nothing has any bearing and its most annoying, tbh i wish id never got the universal now as its a huge piece of junk, or at least the t- mobile ones are. Ive used a 02 one and its just soooooooooooooo much faster in everything.
im using the latest rom and even after flashing its still sluggish before anything is installed.
Having been in a T-Mobile 3G area most of today (Loughborough, Leicestershire) the service itself has been as quick as ive ever used it, getting around 270k on a fairly medium signal.
The times it hasnt worked (long first time loading) it has returned to me with a server or IP error. I just assume that as web'n'walk is unlimited, but has restrictions on use, that the servers are overloaded trying to monitor or prevent certain services working.
Its been picking up a bit lately tho, im suffering the waiting times less and less each time I try. Tho 3G UMTS has really sucked the life out of my battery today, it may be best I keep it on 2G instead.
Haven't noticed any of these problems on T-Mobile in and around London. Have you all removed your "Content Lock"?
As mentioned earlier by Taz69, connection may be slowed down by the T-Mobile servers checking to see if you're 'allowed' to visit various sites?
I disabled my content lock ages ago using 'My T-Mobile' on www.t-mobile.co.uk - give it a go if you haven't already, it may make a difference?
My content is unlocked and always has been so it isn't that umfortunately.
PC_Arcade said:
I get that, browsing using GPRS is painful on t-mobile
Click to expand...
Click to collapse
So, Im not the only one :roll: Do you get the problem where it can take 30+ secs to switch between GRPS and 3G too?
Also, I spoke to T-Mobile about slow speeds and lack of connetivity - I can hardly get a signal in my office, although I am sat across road from a T-Mobile mast!!!
They said that as the mast across road was congested, my device was connecting via a mast further away (I like the idea of it not trying to get on a congested mast, but distance causes problems with connectivity too :roll: )
Other thing they pointed out was, if you call them with the postcode that has the problem, it gets logged...enough logs and they escalate it (I'm up to 6 logs in my postcode now lol)
How can I tell if it's switching? Mine says "Connected (GPRS, 3G)"
Since (re)removing the lock it does seem significantly faster though
If your connected via standard GPRS then the connected logo at the top of the screen will have a G on it, if your connected via 3G GPRS then it changes to a U (for UTMS).
Ive always had a delay swapping between the 2, yesterday my 3G signal kept dropping so it would switch back to 2G, and it kept doing this so much I couldnt get any internet for about 5 mins. I know you can turn the UMTS band off, but this makes buying a 3G phone pointless.
I have content lock off since day one, and its always been fast. Today theres been bo problems with the service at all, fast logon, good speed connections etc.
Seems a random thing lately, but its only been lately. Its been fine for a few months before, so hopefully its somthing there working on and it slowly getting sorted.
The problems could be down to the pay and go users Web and talk, for a max of £1 per day they get unlimited internet, see t-mobile for more info, this could be eating servers bandwith within certain areas, i was able to logon this morning, but after 9am i keep getting page cannot be found errors, The little u and the 2 arrows show me I'm conneted but i cant load any pages, I hope this is the case and t-mobile sort this out asap
I have had the same problem now for around a month. I am using Opera 8.60 and it takes around 1 minute to actually resolve the host name. Sites with adverts on take forever. I contacted T-Mobile and they said that the signal in my area is really good and there shouldn't be a problem. They told me to take the sim card out, wait 30 seconds and then reinsert it, and then try.
I have not yet had any luck, and it seems to be the same throughout the country, as I was in Cornwall over the weekend on holiday and it was just as bad.
P.S. I am in Liverpool, and I have a full 5 bar umts signal.

8525 has some bugs...

I bought an 8525 a couple of days ago and have been playing around with it. The 8525 has replaced my 8125, which I loved dearly...
I have noticed 3 major bugs in the device :
1) The 8525 does not indicate when you are using edge by the "E" icon. It simply has the "G" while producing edge speed.
2) The non-3G internet connection is terrible. It times-out quite often. For instance, when I try to check my email using pocket outlook it sometimes takes forever.. or when i am trying to access a website, it says locating for about 1-2 minutes before actually opening it up. When the internet is working without the those time-outs and lags, it works great (better then the 8125 in non-3G areas).
3) Pressing the power button (when the devices screen is off to save battery life) has a weird 2-3 second delay. This never happened with the 8125...
Here is my Device info:
Rom version : 1.34.502.1
Rom date : 9/21/06
Radio Version : 1.16.00.00
Protocol version : 32.53.7018.01H
The main reason I am posting this is to find out if I am the ONLY one experiencing these problems, if so, I am going to do a warranty exchange swap. If anybody has any suggestions or comments please share it here..
blkwrxwagon04 said:
I bought an 8525 a couple of days ago and have been playing around with it. The 8525 has replaced my 8125, which I loved dearly...
I have noticed 3 major bugs in the device :
1) The 8525 does not indicate when you are using edge by the "E" icon. It simply has the "G" while producing edge speed.
2) The non-3G internet connection is terrible. It times-out quite often. For instance, when I try to check my email using pocket outlook it sometimes takes forever.. or when i am trying to access a website, it says locating for about 1-2 minutes before actually opening it up. When the internet is working without the those time-outs and lags, it works great (better then the 8125 in non-3G areas).
3) Pressing the power button (when the devices screen is off to save battery life) has a weird 2-3 second delay. This never happened with the 8125...
Here is my Device info:
Rom version : 1.34.502.1
Rom date : 9/21/06
Radio Version : 1.16.00.00
Protocol version : 32.53.7018.01H
The main reason I am posting this is to find out if I am the ONLY one experiencing these problems, if so, I am going to do a warranty exchange swap. If anybody has any suggestions or comments please share it here..
Click to expand...
Click to collapse
Yes you're the only one with these problems. I don't know how they had the nerve to sell you it. I have searched the threads and posts here and let me see.... no ... nobody's had anything like this.
I'd take it back!
Edit: OMG look what I just stumbled on! Stop the presses perhaps not MAJOR bugs but still bugs of mass destruction!
http://forum.xda-developers.com/showthread.php?t=280383
Mike
blkwrxwagon04 said:
I bought an 8525 a couple of days ago and have been playing around with it. The 8525 has replaced my 8125, which I loved dearly...
I have noticed 3 major bugs in the device :
1) The 8525 does not indicate when you are using edge by the "E" icon. It simply has the "G" while producing edge speed.
2) The non-3G internet connection is terrible. It times-out quite often. For instance, when I try to check my email using pocket outlook it sometimes takes forever.. or when i am trying to access a website, it says locating for about 1-2 minutes before actually opening it up. When the internet is working without the those time-outs and lags, it works great (better then the 8125 in non-3G areas).
3) Pressing the power button (when the devices screen is off to save battery life) has a weird 2-3 second delay. This never happened with the 8125...
Here is my Device info:
Rom version : 1.34.502.1
Rom date : 9/21/06
Radio Version : 1.16.00.00
Protocol version : 32.53.7018.01H
The main reason I am posting this is to find out if I am the ONLY one experiencing these problems, if so, I am going to do a warranty exchange swap. If anybody has any suggestions or comments please share it here..
Click to expand...
Click to collapse
Here is my experience so far:
1) I have yet to see an E indicator for Edge. I live in LA and we are still waiting for our 3G deployment so edge is all we get. I do want to point out that on page 25 of the 8525 manual it does not indicate that there is an edge indicator/symbol display specifically for edge.
2)The non-3G connection here in LA has always been spotty at best so I can't really comment on that. I do however notice that I cannot connect to a lot of the streaming content at locations where it was possible with my 3125 just a week ago. Also it take longer to get the streaming playing if it does connects.
3) For me the delay for power up from power save is about 1 second.
I have never used a 8125 before so I have no way of comparing the behavior of the two.
blkwrxwagon04 said:
1) The 8525 does not indicate when you are using edge by the "E" icon. It simply has the "G" while producing edge speed.
Click to expand...
Click to collapse
I can't confirm this because I've not left my excellent 3G signal area yet but from what I understand the current rom doesn't differentiate between GPRS and EDGE.
blkwrxwagon04 said:
3) Pressing the power button (when the devices screen is off to save battery life) has a weird 2-3 second delay. This never happened with the 8125...
Click to expand...
Click to collapse
Mine is a 1 second delay. No DSODs though, so it's no big deal for me.
well....i too just upgraded from the 8125...and i find the edge to be a lil suspect. sometimes i take longer than it should to pull up my email.
as far as the power button....it takes longer to turn it on when the screen is locked than the 8125.
The speed of a EDGE or GPRS connection also depends on the serving cell's current capacity. If there is too much traffic, you won't get the maximum of timeslots and so bandwidth will go down. 3G is not very different regarding this issue, but the most likely capacity bottleneck is the basestation's connection to the core network. Here in Germany a lot of 3G basestations have only 2 MBit/s connections, so two HSDPA-clients can use capacity to the full.
inquisitor said:
The speed of a EDGE or GPRS connection also depends on the serving cell's current capacity. If there is too much traffic, you won't get the maximum of timeslots and so bandwidth will go down. 3G is not very different regarding this issue, but the most likely capacity bottleneck is the basestation's connection to the core network. Here in Germany a lot of 3G basestations have only 2 MBit/s connections, so two HSDPA-clients can use capacity to the full.
Click to expand...
Click to collapse
Yes indeed.
For those looking for some general background to these technologies this bit of research provides good background.
HELSINKI UNIVERSITY OF TECHNOLOGY
DEPARTMENT OF COMPUTER SCIENCE
TIK-109.551
Research Seminar on Telecommunications Business II
POSITIONING EDGE IN THE MOBILE NETWORK EVOLUTION
12.3.2003
Vesala Sami 47278H
Koivu Katja 44217E
http://216.239.59.104/search?q=cach...l's+current+capacity&hl=en&gl=uk&ct=clnk&cd=8
Mike
blkwrxwagon04 said:
I bought an 8525 a couple of days ago and have been playing around with it. The 8525 has replaced my 8125, which I loved dearly...
I have noticed 3 major bugs in the device :
1) The 8525 does not indicate when you are using edge by the "E" icon. It simply has the "G" while producing edge speed.
2) The non-3G internet connection is terrible. It times-out quite often. For instance, when I try to check my email using pocket outlook it sometimes takes forever.. or when i am trying to access a website, it says locating for about 1-2 minutes before actually opening it up. When the internet is working without the those time-outs and lags, it works great (better then the 8125 in non-3G areas).
3) Pressing the power button (when the devices screen is off to save battery life) has a weird 2-3 second delay. This never happened with the 8125...
Here is my Device info:
Rom version : 1.34.502.1
Rom date : 9/21/06
Radio Version : 1.16.00.00
Protocol version : 32.53.7018.01H
The main reason I am posting this is to find out if I am the ONLY one experiencing these problems, if so, I am going to do a warranty exchange swap. If anybody has any suggestions or comments please share it here..
Click to expand...
Click to collapse
1. I have never got a E but I am not to sure if Telstra even has a Edge network.
2. I have never been out of UMTS coverage since I got it so I don't know.
3. It takes about 1 second for mine to start-up.
Everthing working great, but no E for Edge either!
blkwrxwagon04 said:
I bought an 8525 a couple of days ago and have been playing around with it. The 8525 has replaced my 8125, which I loved dearly...
I have noticed 3 major bugs in the device :
1) The 8525 does not indicate when you are using edge by the "E" icon. It simply has the "G" while producing edge speed.
2) The non-3G internet connection is terrible. It times-out quite often. For instance, when I try to check my email using pocket outlook it sometimes takes forever.. or when i am trying to access a website, it says locating for about 1-2 minutes before actually opening it up. When the internet is working without the those time-outs and lags, it works great (better then the 8125 in non-3G areas).
3) Pressing the power button (when the devices screen is off to save battery life) has a weird 2-3 second delay. This never happened with the 8125...
Here is my Device info:
Rom version : 1.34.502.1
Rom date : 9/21/06
Radio Version : 1.16.00.00
Protocol version : 32.53.7018.01H
The main reason I am posting this is to find out if I am the ONLY one experiencing these problems, if so, I am going to do a warranty exchange swap. If anybody has any suggestions or comments please share it here..
Click to expand...
Click to collapse
Just wanted to advise, my 8525 shipped with the exact specifications as yours. I too am not receiving an "E" for Edge transmissions. However, as one of the previous posts suggests, we may never receive an actual "E" up top in our display. Haven't had any of the timeouts you are experiencing either. My email and browsing via GPRS/Edge(Edge if I truly am receiving it) works fine. No timeouts on either e-mail retrieval or browsing at this time. Over 2 days battery life so far between charges. Woohoo! Also, in terms of actually switching from stand-by mode to power up, takes approx. 1 sec. as well. I have not yet been in a UMTS area, so I cannot advise of battery life,performance issues related to that. I'm still loving my device!
What data plan are you using media net or pda connect?
blkwrxwagon04 said:
What data plan are you using media net or pda connect?
Click to expand...
Click to collapse
PDA Connect. I did read somewhere on the web that there is a client for Blackberry Connect, just can't remember where/which website it was.
mikechannon said:
Yes you're the only one with these problems. I don't know how they had the nerve to sell you it. I have searched the threads and posts here and let me see.... no ... nobody's had anything like this.
Mike
Click to expand...
Click to collapse
#2 is definitely a problem...
http://forums.cingular.com/cng/board/message?board.id=cingular&message.id=22955
TheCritic said:
#2 is definitely a problem...
http://forums.cingular.com/cng/board/message?board.id=cingular&message.id=22955
Click to expand...
Click to collapse
Yes your right of course, I was being petty cos these problems are already posted elsewhere. Sorry for being childish.
I have to say though here in Aberdeen Scotland my GPRS connection is super fast, faster than my wifi connection and it's not on 3G due to my ancient sim card (must get a new one). So more to do with coverage/local GPRS conditions I guess. Weird cos until a few days ago it continually timed out with page not found and now works amazingly well. I changed nothing and I do not pay for a data tarriff!! I do of course get charged for bytes downloaded but still lots of folk on o2 like me don't get this unless they have a data contract. Weird.
Mike
For those of you who have connection problems, try switching to the isp.cingular AP (requires the PDA Connect plan). I had all sorts of difficulties when using the default wap.cingular AP, but the ISP one works fine...
jeffreycentex said:
For those of you who have connection problems, try switching to the isp.cingular AP (requires the PDA Connect plan). I had all sorts of difficulties when using the default wap.cingular AP, but the ISP one works fine...
Click to expand...
Click to collapse
(boohoo)But I don't wanna pay $25 more a month... (/boohoo)
I'm thinking about it, I just want to know for sure it'll fix these problems because I probably can't go back if it doesn't...
Is it possible to test the isp.cingular settings (and get charged) before switching, or do they not work at all without PDA connect on my account?
Just as a headsup to everyone who got the 8525 from Cingular, one of the things I was able to find out is the "G" in this case, also stands for Edge, I also believe it may or may not be in the documentation but have not been able to confirm that yet, so in this case:
"G" - GPRS, GSM and EDGE
"U" - UMTS and HSDPA
Please take this with a grain of salt.
JB
Can anyone explain the difference between the "wap.cingular" and the "isp.cingular" configurations and the step necessary to make the adjustments?
Also, I have been having some weird connectivity issues where my cingular signal become unstable when switching the Wifi radio on and off. The only way to recover is to soft reset the 8525.
I live in metro Philadelphia and have tested this both in the city and the surrounding suburbs.
Thanks!
blueshockey69 said:
Just as a headsup to everyone who got the 8525 from Cingular, one of the things I was able to find out is the "G" in this case, also stands for Edge, I also believe it may or may not be in the documentation but have not been able to confirm that yet, so in this case:
"G" - GPRS, GSM and EDGE
"U" - UMTS and HSDPA
Please take this with a grain of salt.
JB
Click to expand...
Click to collapse
I've got an 8125 and an 8525 side by side in the same room, and the 8125 has an E, and the 8525 says G. Now, the documentation I have clearly distinguishes between the two. "Status Indicators" on the last page of the "Getting Started Guide."
I am using mediaNET on both.
This is a little annoying, but honestly, the speed is the same. Unless someone can confirm that this is causing lower speeds to be rejected, it's just an annoyance that, if I recally from my 2125, can be tweaked in the registry or some other simple tweak.
"Dial up"
Also, I'm having some irregularities using the 8525 as a "modem" for my computer. I have a C2D MacBook Pro, running Mac OS 10.4.8 and Windows XPSP2. With my 8125 I could use "dialup" on the Mac side via BT. On the Windows side, I could use dialup using the USB connection. (And BT in bootcamp)
I also have tested this with a regular plain HP PC laptop.
I have noticed that it doesn't always connect on the first try, whereas the 8125 always did. The connection speed is the same as tested on DSLreports mobile, but I have to say, I find this a little odd that it doesn't always connect.
I am far away from the nearest 3G area, so I won't be able to test it there until my next trip, but, oy....
Anyone else with this problem?
stormj said:
I've got an 8125 and an 8525 side by side in the same room, and the 8125 has an E, and the 8525 says G. Now, the documentation I have clearly distinguishes between the two. "Status Indicators" on the last page of the "Getting Started Guide."
I am using mediaNET on both.
This is a little annoying, but honestly, the speed is the same. Unless someone can confirm that this is causing lower speeds to be rejected, it's just an annoyance that, if I recally from my 2125, can be tweaked in the registry or some other simple tweak.
Click to expand...
Click to collapse
The cingular rom on the 8525 DOES NOT (not yelling) include an E icon, only G and U. When in G you are actually on EDGE, run a speedtest and you will see. Hopefully they will correct this in the future release. And since there is no included E icon there is no reg tweak that will correct this.

got my 8525 today

well i got it today and its a very very nice phone.. looks great.. however i have noticed some quirks that makes me wish i didnt sell my 8125/wizard..
First thing that i can not stand.. is i am in the St. Louis area.. i get a U and data works, but its slow.. it seriously took me 7 minutes to get to the dslreports speed test page (and used both My Isp and MEdia Net connections). The other thing i have noticed is that i put on a screen protector... well it caused my screen to flip out and started doing all kinds of weird things, would open the start menu at random, etc. It also wouldnt allow me to touch/tick on the screen.. They keyboard layout is nice.. but if you are coming from a wizard the keyboard will screw you up, the layout is completely different...
Did you upgrade your previous sim card with 3G one?
Hi, I was just wondering if you did in fact get an upgraded sim card. 3G version. I read somewhere on one of the posts that this makes a heck of a lot of difference in speeds. I requested one when I purchased my 8525 last week, and while I don't live in a UMTS/HSDPA area(at least not yet) I went ahead and updated anyway since I sometimes do travel to 3G areas. BTW, it was totally free? Anyway, as a WinMob 5 newbie, I was just wondering.
Also, as a side note: I have yet to purchase a screen protector, but I did purchase a monaco hard aluminum case. This thing rocks! Good luck with your issues.
shogunmark said:
well i got it today and its a very very nice phone.. looks great.. however i have noticed some quirks that makes me wish i didnt sell my 8125/wizard..
First thing that i can not stand.. is i am in the St. Louis area.. i get a U and data works, but its slow.. it seriously took me 7 minutes to get to the dslreports speed test page (and used both My Isp and MEdia Net connections). The other thing i have noticed is that i put on a screen protector... well it caused my screen to flip out and started doing all kinds of weird things, would open the start menu at random, etc. It also wouldnt allow me to touch/tick on the screen.. They keyboard layout is nice.. but if you are coming from a wizard the keyboard will screw you up, the layout is completely different...
Click to expand...
Click to collapse
Not sure what the problem is with your data connection there. Where I am at present I only have regular GPRS (old old Sim) and page loads within around a second and test takes maybe 5 to 10 seconds with 50kb/s which without UMTS is fine.
Mike
the sim card thing is one thing i was wondering.. i got 2 phones today, my 8525 and a dumb sony ericsson for my wife.. mine came with a blue 3g card, same kind of card they have been giving out all year.. however her non 3G SE came with a white 3G card, its apparently new.. i wonder if i need one of these cards..
shogunmark said:
the sim card thing is one thing i was wondering.. i got 2 phones today, my 8525 and a dumb sony ericsson for my wife.. mine came with a blue 3g card, same kind of card they have been giving out all year.. however her non 3G SE came with a white 3G card, its apparently new.. i wonder if i need one of these cards..
Click to expand...
Click to collapse
Well, my 3g card is primarily white(approx. 75%)with a blue top. Also has a flaming 3g icon on it. Hope that helps. I totally agree with the previous post, I only have GPRS here at home, and my pages load up very quickly. I'm quite impressed actually. Perhaps one of the senior members might have some input for you?
your sim sounds like the one my wife got, mine is still the old school blue one... sounds like i need to get a new sim then..
What AKU version is shipping on the 8525? I have been looking at upgrading my 8125 in for the 8525. Also did they offer any upgrade specials? (ie. what did it cost you to walk out of the store, $$$, contract extension, etc.)
Thanks,
J-Man5
go get a new sim card. my pages come up pretty fast and my speed test show an avgerage of 700k
cjmedina said:
go get a new sim card. my pages come up pretty fast and my speed test show an avgerage of 700k
Click to expand...
Click to collapse
i just went on my lunch/dinner break and got a new sim card.. my pages load faster than with my old sim.. however its still slower than my edge on my 8125.. i was just finally able to run a speedtest.. i got 10k
J-Man5 said:
What AKU version is shipping on the 8525? I have been looking at upgrading my 8125 in for the 8525. Also did they offer any upgrade specials? (ie. what did it cost you to walk out of the store, $$$, contract extension, etc.)
Thanks,
J-Man5
Click to expand...
Click to collapse
it cost me 431.41, i ordered mine through the business number since i am an AT&T employee... also since i am an employee i got free overnight shipping, ordered mine friday around 7pm, got it today before 3pm... and i will give you the aku after i hard reset.. now my phone is locking up, wont even open the start menu.. something funky is going on.. however i tried the softkey combo's to hard reset and they will only bring up the bootloader
*edit* im an idiot.. i was reading L/R softkeys, but wasnt comprehending it.. i was hitting the buttons on the side.. im a freaking moron this evening
and FYI its AKU2.3... i have done a hard reset and still getting crap speeds.. this test was 45k
I'm getting much better speeds even on just GPRS (when the connection works, which is highly variable). Got over 200k on DSL reports in the (northern) Los Angeles area over the weekend. Have the shiny new 'flaming' white SIM.
So I'm not the only one surprised by how old the version of WM5 on the 8525 is? I thought it was supposed to be one of the first devices with AKU3+--with BT PAN instead of DUN and all that...?
so after my hard reset, i tried to get on the net.. wouldnt connect.. so i installed all my software that i normall install, rebooted the phone again (about the 20th time today) then noticed i connected pretty fast.. so i jumped on the net and ran a dslreports speed test and got 949k, i am finally impressed... i guess i will see what happens.. technically they never announced that 3g has been turned up yet... so maybe it was a network thing earlier.. but i will say the sim played a huge part of it cause it was more responsive after the sim
shogunmark said:
so after my hard reset, i tried to get on the net.. wouldnt connect.. so i installed all my software that i normall install, rebooted the phone again (about the 20th time today) then noticed i connected pretty fast.. so i jumped on the net and ran a dslreports speed test and got 949k, i am finally impressed... i guess i will see what happens.. technically they never announced that 3g has been turned up yet... so maybe it was a network thing earlier.. but i will say the sim played a huge part of it cause it was more responsive after the sim
Click to expand...
Click to collapse
Well, I'm glad everything worked out for you. Now if you could just make a donation to my paypal account, all will be well! J/K
Seriously though, I was kind of surprised by your low/slow speeds prior to your resetting your device/software. So much so, that I decided to run my own tests. And what I found out was interesting to say the least. It appears that with the larger files that I download/test, my speed seems to increase. Is anyone else experiencing this with GPRS. While I ran out of time, my (I think it's the 1M) last test clocked in at 214K. So I am very happy for now, and look forward to visiting my parents in Texas where alot of the major metropolitan areas have UMTS. ie Dallas, Austin, Houston.
Speed on 8525
I am in the DC area and was having major issues with the speed. I called customer support and they told me to change the settings to use the MediaNet connections and reboot. After that the thing flys---
i found a registry setting last night that will add the band's tab in the phone settings.. in the bands tab you can choose between UMTS and Edge... im glad i found this cause when my speeds are crap on UMTS i can fix it to edge and still use the net reliably... i will just have to deal with the ups and downs till the network here in st. louis is "officially" turned up.. if anyone is interested in this file i made a cab for it so you can just install it on your phone, here is a link to the thread:
http://forum.xda-developers.com/showthread.php?t=283797
pugnut said:
I am in the DC area and was having major issues with the speed. I called customer support and they told me to change the settings to use the MediaNet connections and reboot. After that the thing flys---
Click to expand...
Click to collapse
What were you using earlier?
i have tried both media net and my isp.. sometimes my connection works, sometimes it dont.. but i think its just my market area
Can anyone post the complete settings for using isp.cingular instead of wap.cingular?
I have the unlimited PDA Connect Plan, but I am using wap.cingular right now. I tried to switch to isp.cingular but then the 8525 will not connect.
My thought the settings are (CASE SENSITIVE):
Username: [email protected]
Password: CINGULAR1
APN: isp.cingular

Vario II (T-Mobile) problem re-connecting to the Internet

I have a problem reconnecting to the Internet using GPRS/3G on my T-Mobile Vario II.
It (usually) connects to the Internet first time without problems (although recently even this has been so-so) but I can never (rarely) connect a second time after I have disconnected.
I've posted about this before and been advised to: (1) don't disconnect (but this runs down my battery and the phone gets hot); and (2) stop all running programs since one my be interfering with the connect (this sometimes works - but usually not).
I have discovered a full-proof way of reconnecting is to use Communication Manager to manually disable my phone and then re-enable it - but this is a pain.
So, I have a few questions.
1. Does any other T-Mobile/Vario user have this problem?
2. Is there any way to cure my problem?
3. Is there a better workaround?
Cheers.
Bobby
bobbyelliott said:
I have a problem reconnecting to the Internet using GPRS/3G on my T-Mobile Vario II.
It (usually) connects to the Internet first time without problems (although recently even this has been so-so) but I can never (rarely) connect a second time after I have disconnected.
I've posted about this before and been advised to: (1) don't disconnect (but this runs down my battery and the phone gets hot); and (2) stop all running programs since one my be interfering with the connect (this sometimes works - but usually not).
I have discovered a full-proof way of reconnecting is to use Communication Manager to manually disable my phone and then re-enable it - but this is a pain.
So, I have a few questions.
1. Does any other T-Mobile/Vario user have this problem?
2. Is there any way to cure my problem?
3. Is there a better workaround?
Cheers.
Bobby
Click to expand...
Click to collapse
Hi Bobby, I had exactly the same problem with mine, I even phoned T-Mobile up a few times and they went though re-entering settings which worked once but then wouldn't connect again, after searching I came across a thread that mentioned a setting which needs to be turned on which is HSPDA, I phoned up T-Mobile and they put this on my account (it dosen't cost anything) and it now works perfectly every time plus it is a lot faster, I am getting between 750 to 1300 kbps where I was getting about 250-300 (before the connection problems), hope this helps
Thanks for the advice. I'll give it a try.
I am amazed to discover that HSPDA is not enabled by default by T-Mobile. What's that about?
I phoned T-Mobile and the support person confirmed that HSPDA is not enabled by default and has to be requested and takes "up to 24 hours to become enabled".
So I'll check tomorrow if this cures my problem.
The T-Mobile person claimed that this would not effect my problem and suggested I disable 3G and connect via GPRS.
bobbyelliott said:
The T-Mobile person claimed that this would not effect my problem and suggested I disable 3G and connect via GPRS.
Click to expand...
Click to collapse
It won't, the two are unrelated. I had the same problem a few months back and it miraculously cleared up. I wish I could tell you I knew why, but I do remember that I uninstalled some applications and removed a few things on the today page. All I can suggest is giving it a try and see what happens. Maybe post a list of your apps and I'll see if I recognise any?
Lee.
bobbyelliott said:
Thanks for the advice. I'll give it a try.
I am amazed to discover that HSPDA is not enabled by default by T-Mobile. What's that about?
I phoned T-Mobile and the support person confirmed that HSPDA is not enabled by default and has to be requested and takes "up to 24 hours to become enabled".
So I'll check tomorrow if this cures my problem.
The T-Mobile person claimed that this would not effect my problem and suggested I disable 3G and connect via GPRS.
Click to expand...
Click to collapse
Don't know why they do not set up HSPDA as a default, maybe they are trying to restrict the usage? I did read on another forum that T-Mobile can be reluctant to turn HSPDA on and it may take a few calls to them to actually getting it switched on properly
When they turned HSPDA on my problem with not connecting was solved instantly while I was on the phone to the tech guy, he had rung me back on my landline and got me to do a soft reset while speaking to him and it has been fine ever since, he did go on to say that this had nothing to do with my problem and that it is not any faster than normal 3G in most cases but it has solved it and it is much faster, obviously just a coinident then
Before hand I did wonder if it was due to any apps I had loaded but I did a hard reset at one point to bring it back to the T-Mobile default settings and the problem was still there
LeeJS said:
It won't, the two are unrelated. I had the same problem a few months back and it miraculously cleared up. I wish I could tell you I knew why, but I do remember that I uninstalled some applications and removed a few things on the today page. All I can suggest is giving it a try and see what happens. Maybe post a list of your apps and I'll see if I recognise any?
Lee.
Click to expand...
Click to collapse
It hasn't. :-(
Here is a list of all the (extra) programs installed on my Vario.
Yahoo Go
Office Onenote Mobile
GooSync
VITO Audio Notes
pRSSreader
eWallet
Skype for PPC
MS Live Search
ListPro
Fizz Traveller
Thanks for trying to help.
variotwo said:
When they turned HSPDA on my problem with not connecting was solved instantly while I was on the phone to the tech guy, he had rung me back on my landline and got me to do a soft reset while speaking to him and it has been fine ever since, he did go on to say that this had nothing to do with my problem and that it is not any faster than normal 3G in most cases but it has solved it and it is much faster, obviously just a coinident then
Click to expand...
Click to collapse
How do I check if HSPDA is actually turned on?
Hi Bobbyelliot
How's Glasgow?
Best way to check HSDPA is to run a speed test by running DSL Reports in your browser:
http://www.dslreports.com/mspeed?jisok=1
Works on a PC as well as a speed check if you pick higher file sizes.
On your Hermes:
speed
300-400 kbps = UTMS
500+ = HSDPA
Cheers
Mike
bobbyelliott said:
It hasn't. :-(
Here is a list of all the (extra) programs installed on my Vario.
Yahoo Go
Office Onenote Mobile
GooSync
VITO Audio Notes
pRSSreader
eWallet
Skype for PPC
MS Live Search
ListPro
Fizz Traveller
Thanks for trying to help.
Click to expand...
Click to collapse
OK, of those, the only ones I've used are eWallet and MS Live Search, which are still installed and running fine. I think I may have had a trial of pRSSReader which is no longer on the device so it might be worth uninstalling that just in case. I'm not convinced it will make a difference but it's worth a try.
What today plugins are you using?
Lee.
One suggestion...
I had only one application disabling any re-connect: evenbyte.com PHone Security System (v1.1.2.2) - after deinstalling everything worked fine again.
Now I am using UTA3 - works.
Might help me then as well. As when im in a 3g area my net access is painfully slow yet in a gprs area i get around 51kb but hsdpa speeds would be better of course!
Do i have to be the account holder to ask them to?
tmobile dns failure on 3g
I have had a t-mobile vario 2 for the last 5 months. when I first got the phone I was excited to get the hsdpa activated and quickly phoned up tmobile and got through to a tech guy who activated it. I didnt really notice much speed improvement and tmobile only shows the 3g and not the h for hsdpa, but I was pretty happy with my speeds of around 70kbit/sec (tested through http://www.dslreports.com/mspeed?jisok=1. I downloaded fieldtest_157 which showed that I was connected to hsdpa but the values showed through hsdpa cqi status were very low.
About 1 month ago I was suddenly unable to go online whenever my phone went into 3g mode, my phone would show it connected but wouldn’t find any addresses. I was only able to when it switched to gsm. I phoned tmobile to get the problem fixed. they said it was a known issue with the phone and made me permenantly switch my phone to the gsm network. I was basically told that my phone does not support 3g and hangs on switching from gsm to 3g for no apparent reason and that they were working on the problem. they must have done something on their side because when I switched to phone back on to auto network switching, I got gsm and 3g connectivity and downloads but not hsdpa (checked with fieldtest_157)
next day because I was unhappy with the download speed I phoned tmobile and asked for hsdpa reactivation. the first level who answered made me hang on and reactivated hsdpa. same problem cant download except on gsm switch. rephoned tmobile and got through to another 2nd level tech guy and explained all my connection problems.he said that my phone had never been hsdpa connected and connected it for me. what do you know Im suddenly getting 950kbit/sec speeds and hsdpa cqi status shows all high teens or 20's. for some reason my battery is lasting allot longer and 5 months after getting the phone Im happy. moral of the story is to download fieldtest_157 from:
http://wiki.xda-developers.com/index...e=Hermes_Utils
and check hsdpa status because either lots of bull is being told to tmobile customers or there are some pretty stupid people working there.
I was getting lots of dns failures (except in gsm) and getting really fraustrated. I was going to ask for deactivation of hsdpa. Luckily the technician I spoke to (about the tenth person in 3 days) that eventually got me connected, new his stuff. He tried to trick me into admitting that I was using my phone as a modem for my computer and only connected me after I denied it. after he changed something on his side, he made me pull out my battery and do a soft reset. Everythings now how I expected when I bought the phone. It might sound like conspiracy theory but I got the feeling that he only connected me when it sounded like I knew slightly more than the average Joe. My hsdpa connection has been faultless ever since. Getting consistently high speeds even with 1 bar. On 3g!!
I had low fieldtest numbers before my proper activation. now all much higher teens or twentys
keep phoning tmobile until the problem is fixed!! and speak to someone who doesnt have to read a set of respone instructions and has some real knowledge.
Hope this helps
Cheers craig
Moderator edit: Links fixed - now working.
This story is worryingly familiar to me. I can relate to every part to it, up yto (but not including) the last part about getting HSDPA activated. I suspect I am in the same position.
I'll download the utility and check my connection - although right now I can't even get 3G on my handset (I have also been told to use GPRS instead of 3G).
Thanks for the info.
BTW can you post a full URL to the Hermes utility to check if I have HSDPA activated? The link above does not work.
bobbyelliott said:
BTW can you post a full URL to the Hermes utility to check if I have HSDPA activated? The link above does not work.
Click to expand...
Click to collapse
http://wiki.xda-developers.com/index.php?pagename=Hermes_Utils
just checked this and it is working
cheers
craig
Update on my Vario/T-Mobile Internet re-connection woes
I've tried a few things since last posting.
I removed pRSSReader (no change) then removed Skype (no change).
I had previously phoned T-Mobile to enable HSDPA (which they claimed they did but people on this forum have indicated they might not do at the first request).
My phone (Vario II on T-Mobile in the UK) will still not reconnect to the Internet once I've connected and manually disconnected.
Oddly, I recently downloaded a small program to change my radio from GPRS to 3G (and vice versa) and if I do this then I can reconnect. Also, if I switch off my phone (inside Comm Manager) and then switch it back on I can reconnect. Obviously, resetting the radio clears my problem.
So I'm sort of stuck.
Finally, 3G is still not working in the Glasgow area.
craigsad77 said:
I have had a t-mobile vario 2 for the last 5 months. when I first got the phone I was excited to get the hsdpa activated and quickly phoned up tmobile and got through to a tech guy who activated it. I didnt really notice much speed improvement and tmobile only shows the 3g and not the h for hsdpa, but I was pretty happy with my speeds of around 70kbit/sec (tested through http://www.dslreports.com/mspeed?jisok=1. I downloaded fieldtest_157 which showed that I was connected to hsdpa but the values showed through hsdpa cqi status were very low.
About 1 month ago I was suddenly unable to go online whenever my phone went into 3g mode, my phone would show it connected but wouldn’t find any addresses. I was only able to when it switched to gsm. I phoned tmobile to get the problem fixed. they said it was a known issue with the phone and made me permenantly switch my phone to the gsm network. I was basically told that my phone does not support 3g and hangs on switching from gsm to 3g for no apparent reason and that they were working on the problem. they must have done something on their side because when I switched to phone back on to auto network switching, I got gsm and 3g connectivity and downloads but not hsdpa (checked with fieldtest_157)
next day because I was unhappy with the download speed I phoned tmobile and asked for hsdpa reactivation. the first level who answered made me hang on and reactivated hsdpa. same problem cant download except on gsm switch. rephoned tmobile and got through to another 2nd level tech guy and explained all my connection problems.he said that my phone had never been hsdpa connected and connected it for me. what do you know Im suddenly getting 950kbit/sec speeds and hsdpa cqi status shows all high teens or 20's. for some reason my battery is lasting allot longer and 5 months after getting the phone Im happy. moral of the story is to download fieldtest_157 from:
http://wiki.xda-developers.com/index...e=Hermes_Utils
and check hsdpa status because either lots of bull is being told to tmobile customers or there are some pretty stupid people working there.
I was getting lots of dns failures (except in gsm) and getting really fraustrated. I was going to ask for deactivation of hsdpa. Luckily the technician I spoke to (about the tenth person in 3 days) that eventually got me connected, new his stuff. He tried to trick me into admitting that I was using my phone as a modem for my computer and only connected me after I denied it. after he changed something on his side, he made me pull out my battery and do a soft reset. Everythings now how I expected when I bought the phone. It might sound like conspiracy theory but I got the feeling that he only connected me when it sounded like I knew slightly more than the average Joe. My hsdpa connection has been faultless ever since. Getting consistently high speeds even with 1 bar. On 3g!!
I had low fieldtest numbers before my proper activation. now all much higher teens or twentys
keep phoning tmobile until the problem is fixed!! and speak to someone who doesnt have to read a set of respone instructions and has some real knowledge.
Hope this helps
Cheers craig
Moderator edit: Links fixed - now working.
Click to expand...
Click to collapse
I just got back from my T-Mobile shop. They have sorted the HSDPA connection and every thing works very well now. It had not been enabled despite two or three previous reassurances by T-Mobile staff that it had. This guy really knows what he was talking about!
3G now working in Glasgow area. Slow to connect but then OK.
But I still can't disconnect and reconnect to the Internet without resetting my radio.
bobbyelliott said:
But I still can't disconnect and reconnect to the Internet without resetting my radio.
Click to expand...
Click to collapse
I've just swapped my phone (the camera didn't work on the original so t-mobile swapped it) and I had this problem last night as I was reconfiguring the new replacement phone.
In desperation I thought that something can't have been set up right during the install so after unlocking the extended rom and reruning the AutoRun file the problems seems (fingers crossed) to have gone away and I can reconnect without problems. However I am have had a couple of unexplained lockups.
Now I can't be sure that this has definately cured it and it wasn't a problem with the 3G network where I was (Stevenage) at the time (11:30pm). Also I first noticed it after I used the phone as a modem a couple of times (have you ever done that?) but it may have been doing it before (I did a lot of soft resets last night as I was installing software)
Of the programs you mention I have eWallet and OneNote but I had exactly the same ones on my old phone with no problems. The only difference I can see between the two setups was the First Boot was interupted on the replacement device and I installed many applications at once and changed the DNS settings immediately (n.b. the DNS settings remained at 4.2.2.1 and 4.2.2.2 following the 2nd Extended ROM install).
If I have any more problems lockups or reconnection issues in the next 2 days I'll do a hardreset.

HSDPA, will donate for help!!

Hi guys, i know this is a common problem amongst some of us, there are several threads discussing the connection drops but please there must be someone out there who knows something about it.
Basically with HSDPA enabled, the connection will last a random period of time before disconnecting by itself and displaying: cannot connect for an unknown reason.
When HSDPA is turned off, only 3G is used, although this works fine, it is fairly slower.
I am on T-Mobile UK, I have phoned their technical support, we have established it is not the sim card but the phone itself and have tried a variety of steps to solve this, for example receiving band settings for WCDMA, this has not fixed the problem.
I have tried changing the username and password combinations and have tried every combination of every advanced network option. I have used the T-Mobile stock rom 1.43, official HTC ROM 1.66, duttys hg, energyROM, artemis 5.0 and artemis 5.5 (would recommend btw) using MTTY before every flash, and every single different radio combination.
Myself, and many people here would be very grateful for any help posted.
Thanks in advance
Why don't you try Settings > Connections > Advanced network > GPRS tab > change from PAP to CHAP.. and reset... or viceversa.. that helped for me..
Thanks for the post, i've tried all that i've tried all advanced settings, at most they last for a day or so but after a while the connection dropouts seem to worsen
Ok ive just gotten off the phone for the third time with the technical support
basically what they've said is that the hsdpa WILL disconnect because the mobile towers simply can't handle the traffic.
He said in his honest opinion I should disable it because it simply won't work well and there is no fix.
Taking the piss juuuuust a little bit
Mine on t-mobile uk will show H, but usually drop down to 3G. It won't give me an error when it drops down though.
It sounds like its not transferring from H to 3G.
To be honest, i was unaware t-mobile ran HSDPA till I got my HD2 (never showed on my BB).
mine switches between 3G and H too, this happens when the connection is being used (for example loading a web page) when the job is finished (page has finished loading) it turns back to 3G right?
are you saying that your connection never disconnects?
may i ask which radio and rom you are using?
thanks!
For my personal experience, I have for over a month, on versions 1.48, 1.66 by HTC, artemis versions, versions of other French chefs. had no problems,
Login Exchange push 24/24 without any cuts, I solicited the network with opera I passed automatically 3g H, and since February it to completely fall with the problems that everyone encounters (lost connection for several minutes , unable to connect to 3G without hard reset)
to remove the sim chip, I try with another chip of the same operator, another chip from another operator, the problem is still there.
For several days I have also continued a Touch HD, it faces no problems, no problems in connection 24/24.
In short, impossible to challenge any operator, any base station, any sim card.
It is then that the problem come from HD2:
-Software: We all try every combination of rom and radio rom possible.
It is the hardware, maybe the chip integrated into a concern for design, manufacturing concerns on some series, may be dysfunctional due to incompatibilitée between several chips of the phone, short, HTC should look into the problem.
cgrec92 said:
mine switches between 3G and H too, this happens when the connection is being used (for example loading a web page) when the job is finished (page has finished loading) it turns back to 3G right?
are you saying that your connection never disconnects?
may i ask which radio and rom you are using?
thanks!
Click to expand...
Click to collapse
correct, it never disconnects.
It will switch seemlessly between them, when using or not using.
same one it came with. O2 HD2.
ROM 1.43.206.4 (70315) WWE
RADIO 2.04.50.22_2
I've also been struggling with this problem ever since I got my HD2 three weeks ago. However it seems like only a few people experience this.
My case is exactly like cgrec92 described. I'm on a 3.5G network in Denmark (3 Mobile), the phone shows the 3G connection at all times. When things do work and I use Opera/weather/Twitter/email etc, the symbol changes to H and I know the data connection is functioning. I can be using this for a whole hour without any problems.
However, if I put the phone down for a while and then pick it up again to use one of its data services, very often it does not connect to 3.5G (or H) anymore. It will still show the 3G icon on the screen, but there's no data connection. Then I go to Connection Manager and I can see that data connection shows as Off - and after a few seconds it goes back to On by itself That does not mean the problem is solved, as the phone still fails to establish any data connection. What I need to do then is manually turn off data connection and re-enable it again, which makes the 3G symbol immediately change to H. Then everything starts working again - until the next time it stops working...
I contacted the HTC customer service and they said it might be a driver-related issue, recommended a hard reset. I did that and for a few hours I thought it solved the problem, but no, data connection still disconnects by itself.
I spoke to 3 Mobile's technical service and they told me to update my software, which I had already done previously (I'm running stock 1.66 ROM Danish). They also said they never received any such complains about the HD2.
Like cgrec92 I've also played with all kinds of network/band settings, but it did not make any difference.
***
One question: isn't the phone supposed to automatically connect via EDGE when it cannot connect via HSDPA? Because in my case it will only establish data connection via H, never EDGE.
Any advice is greatly appreciated!
My take on this FWIW
It's not the phone!
It's the radio ROM installed.
I live in an an area where T-mobile say I can't get HSDPA.
However, I know that I can. How? Because 3 network uses the same local cell and transmitter as T-mobile and their signal will rip your eyes out!!!!!!!!!
All information obtained from a good friend of mine who works for BT, who, service manage the cells for the networks.
Plus, in this location, the cell traffic is then handled by BTs digiatal backbone which takes it who knows where after that.
So I have a very isolated situation in which I know there is a decent HSDPA signal, but I have had trouble with drop outs on my two previous phones (Nokis 5800 and HTC Touch Diamond 2) and originally on my two T-mobile mobile broadband feeds using Huawei E220 cell network modems.
All fixed when I finally found the right Radio and flashed it on the phones and unlocked and flashed the latest modem firmware.
My broadband connections are always on and never drop out and my HSDPA signal on my HD2 is through the roof!
To further emphasise the point all the equipment is used (when home based) behind solar glass which is notorious for blocking mobile phone signals.
Land on the best one and you will get incresed battery life as well.
Bottom line is try the latest radios (2.08.50.08_02 in my case) and I think you may be surprised at the results.
Current result of speed test 09.31 hours
ADSLSPEED.COM | Speed Test
3 minutes later
ADSLSPEED.COM | Speed Test
I have the same problem with the connection dropping. What I did to make it work was to disable HDSPA and putting GPRS to CHAP instead of PAP, and so far I have no problems at all
Thanks for the reply and tips. I also did the same earlier today, except that I did not change PAP to CHAP :O. I was waiting until tomorrow before I posted any results, but I gotta say so far the connection has been stable just like yours.
I also called HTC's customer service in Denmark and the fellow I spoke to was very helpful but he said he has never heard about such problems. He sent me updated network settings via sms, but it did not fix the problem.
I mean, only some users around the world suffer from this problem, right? So what is it that's wrong with our devices? Is it a production fault? If I exchange my phone for a brand new one maybe I won't be unlucky again? When 3 DK finally told you the problem was unfixable, did they mention other users with the same issue? Did they ever offer to replace your phone?
DORMIU said:
Thanks for the reply and tips. I also did the same earlier today, except that I did not change PAP to CHAP :O. I was waiting until tomorrow before I posted any results, but I gotta say so far the connection has been stable just like yours.
I also called HTC's customer service in Denmark and the fellow I spoke to was very helpful but he said he has never heard about such problems. He sent me updated network settings via sms, but it did not fix the problem.
I mean, only some users around the world suffer from this problem, right? So what is it that's wrong with our devices? Is it a production fault? If I exchange my phone for a brand new one maybe I won't be unlucky again? When 3 DK finally told you the problem was unfixable, did they mention other users with the same issue? Did they ever offer to replace your phone?
Click to expand...
Click to collapse
Erm!
It's your radio!
But, I think I did say that in a previous post.
You had a helpful fellow who sent you updated settings?
And he thought that was going to fix your problem?
That was helpful!
It's your radio!
The technicalities are beyond a customer assistant at the end of a phone. They work from a script.
I'll send you the settings.
Have you done this?
Have you done that ?
Never heard of anyone else with your problem!
It's your radio!
T-mobile uses PAP protocol (at least they do here in the UK) and it's a handshake protocol so changing that won't really do anything to the signal definition.
You have it or you don't.
It's your radio!
There is no "production fault".
You are not "lucky" or "unlucky".
You are in an area where you will suffer from this because of the ???????
THE RADIO!
I think I have made my point.
If it turns out that you don't have a radio issue then please feel free to admonish me.
Until then----------
It's your radio!
well I don't mean to sound rude but do you SERIOUSLY think we haven't tried that? ive tried every possible radio available here and every different rom, so excuse us for trying new things.im glad your not having any troubles yourself because it is really annoying
perhaps you could post us your rom and radio?
I don't suppose you could post us your settings in advanced network?
did you use the connection setup?
thanks for your help
Yes, I was about to mention something similar. I haven't tried combining different ROMS & Radios myself, but I know people like cgrec92 who have with no good results.
And if it is the radio, then every 3 Denmark user like me would be experiencing the same problem, correct? I don't think that's the case. Actually when you read the forums you will find users from different countries with this problem, and they/we are not the only ones with a certain combination of ROM/Radio.
So yes, by disabling HDSPA I finally managed to have a stable data connection (but no 3.5G, obviously). At this point no one seems to know the cause of this issue, but I suppose it's naive to expect a future ROM to solve it, after all it's not a widespread problem. Is HTC even working on it? Are we sure it's not our devices that are faulty?
I honestly have no idea, but I cannot just accept this problem and live with it after all the money I put into this phone. That's why I brought up the possibility of having it exchanged for a brand new one in hopes that it will not have this problem.
Any ideas?
cgrec92 said:
well I don't mean to sound rude but do you SERIOUSLY think we haven't tried that? ive tried every possible radio available here and every different rom, so excuse us for trying new things.im glad your not having any troubles yourself because it is really annoying
perhaps you could post us your rom and radio?
I don't suppose you could post us your settings in advanced network?
did you use the connection setup?
thanks for your help
Click to expand...
Click to collapse
The post by pa49 was to DORMIU.
I'll pm you my t-mobile settings.
And I cant use the connection setup, being an O2 HD2, it only allows selection of O2.
cgrec92 said:
well I don't mean to sound rude but do you SERIOUSLY think we haven't tried that? ive tried every possible radio available here and every different rom, so excuse us for trying new things.im glad your not having any troubles yourself because it is really annoying
perhaps you could post us your rom and radio?
I don't suppose you could post us your settings in advanced network?
did you use the connection setup?
thanks for your help
Click to expand...
Click to collapse
I referred to my radio in my previous post -20.08.50.08_02.
My OS ROM is Leo Lite 3.
Connection setup used and no further settings.
My explanation for this is the fringe nature of the received signal.
The radio its constantly 'hunting' for a signal and the radio software has difficulty in locking on.
BTW OS ROM and settings ready don't affect the efficiency of the radio signal.
MidnightDraven said:
The post by pa49 was to DORMIU.
I'll pm you my t-mobile settings.
And I cant use the connection setup, being an O2 HD2, it only allows selection of O2.
Click to expand...
Click to collapse
I appreciate the help, but he doesn't seem to understand the issue here. It's not that we have low connection, or that we cannot connect to the 3.5G network. The problem is that the phone's data connection will automatically disconnect even when we are in an area with full 3.5G signal. The phone will connect for a while and then, moments later, in the same spot and with full signal, data connection is terminated. So I just can't see how the radio has anything to do with that, especially when there are hundreds of other users out there with the same ROM & Radio as us and in the same network. And yet they do not experience this problem.
Ive have similar issues but it depends where i am it appears that some towers its ok where others its not!
mo
DORMIU said:
I appreciate the help, but he doesn't seem to understand the issue here. It's not that we have low connection, or that we cannot connect to the 3.5G network. The problem is that the phone's data connection will automatically disconnect even when we are in an area with full 3.5G signal. The phone will connect for a while and then, moments later, in the same spot and with full signal, data connection is terminated. So I just can't see how the radio has anything to do with that, especially when there are hundreds of other users out there with the
same ROM & Radio as us and in the same
network. And yet they do not experience this problem.
Click to expand...
Click to collapse
The radio differentiates between all the different levels and types of signal and it depends on how exact it interprets the signal. They are supposedly optimized before release and then re optimized with each newly released version. Network operators then have their own network parameters and again the radio has to accommodate this as well. One radio will never satisfy all these criteria and some of you will be in the wrong place at the wrong time on the wrong network with the least effective radio.
I can assure you that I most certainly do understand the problem and that is why, in my own case, I have resolved it.

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