does anyone know what tmobiles returns policy is?
I.E do I have to send this vario ii back to them and when they receive it they send me one back out or is it like orange? One is sent out and they just change it over there and then?
When I had my MDA PRO they exchanged my handset at the front door, but the second time I was sent a replacement and had to send the other one back.
If I didnt return the other one within so many days it would appear on my next bill.
If they have just handsets available the do a doorstep swap, or at least they did for me.
I had my vario ii exchanged yesterday and it was sent by lynx courier and exchanged at the door.
Jason, What's up with it ? Worn it out ;-)
lol my sticky key is driving me insane and the slight alignment problem is begining to annoy me aswell.
trying to get the pop3 issue sorted on my account first then ill be sending back for a replacement. i am entitled to a new replacement now a reconditioned one arent i because it is within the first 6 months
Related
Hi,
My 1st MDA Pro crashed a lot, so T-Mob replaced it as it was reported within the 28 day period.
The 2nd MDA had the big metal cover bit sticking out, so it scratched me when I used it. T-Mob replaced it.
The 3rd MDA had a knackered hinge, and made big creaky-click sound on opening, so T-Mob replaced it.
The 4th MDA has a blown pixel in the camera, otherwise great, and I am sure the cycle will continue.
I am wondering if it is:
1. Quality control is not good enough in HTC
2. MDA Pro's are not QC'd well
3. The couriers use them as footballs
Anyone else had big problems like this?
Joe
My first MDA Pro was faulty as well. In my case the "a" key when depressed didn't always show - faulty hardware issue.
I went back to the shop who replaced it with a brand new one still boxed and sealed and I have had no problems since. Be careful with refurbs that is my advice.
J
they told me specifically that they didn't send out refurbs.
i couldn't see any evidence of previous activity on them, but now i got an xda exec, and have copied my t-mob ext rom over to it.
i did the jan 06 99 pound offer on data 5, making total outlay 210 quid.
i will get a vario from t-mob since they don't want to give me a decent mda pro and perhaps flog one of them.
joebongo said:
they told me specifically that they didn't send out refurbs.
Click to expand...
Click to collapse
:roll: They certainly send out "refurbs" cos I've had some...
External speaker (back of screen earpiece) stopped working. Sent phone back to t-mobile. After 2 weeks I got my phone back apparently repaired and tested... was it hell! Still had same fault!
Send phone back again. Another 2 weeks pass and I get a "new" phone (it had a different IMEI so I presume it was a replacement)... guess what? Same bloody fault!
They then try and tell me that I have to send the phone back for repair again! I politely point out that they've had 2 chances with no effect and in the end they relent and say they'll send out a "new" phone and take my current one away... presumably someone's gonna get landed with it after they "fix" it!
The "new" phone came without any packing and although it worked I was far from impressed by the fact that the hinge was really loose, it was scratched, and it had a 2 inch long crack next to the screen! FFS....
After another few phone calls they swapped the knackered phone for a sealed boxed replacement. So far this one's fine...
in fairness, all my t-mob replacements were fully boxed and sealed.
didn't make them good devices tho; each has been dodgy.
im comparison, the 1st xda exec is fine and i like the blue backlight. i also like the price ;-)
im gonna get a vario from t-mob or something as they are not capable of sending me a decent mda pro. if they insist on the replacement cycle more i will ebay it boxed up and sealed.
Hiya, Does anyone know of anywhere in the UK I can get my screen replaced or where I can get a new screen from? Sadly, theres a crack developed on mine and a load of dead pixels. cheers
Mine too. I haven't a clue how it happened. I sent it away for repair but the supplier said that there are no screens available... anywhere!
If you have any look, please post.
Cheers.
Hi both
If you have the xda exec go to your local o2 store and pay to send it away for a repair (if you have warranty this will be free!) and you might be lucky like me and some others and get a FREE replacement
You need to be the orginal owner of the xda exec though I think as I had to show proof of purchase even to send it away to get an estimate for the repair via o2.
With what oyu say about their not being any screens this might explain o2's stance saying they can't repair it within 7 days so you have been given a replacement instead :?:
Yeah, im with T-mobile. I think I heard that HTC will repair them for any except O2 who do it themselves which seems to tie in with what you are saying. I shall keep you posted.
Andy....did you meant warranty or insurance.... in the UK I have been quoted £115 plus vat i believe for a oem lcd.... problem is placing the actual order as you can see from my attatchment :evil: ...I have dealt with this chap ages ago and see that his atitude twards buisness has not changed :?
BR
I tried looking on ebay / web for replacement LCD screens etc and it was going to be about £160 with a 3rd party repairer and that would have invalidated the 2 year warranty you get with the o2 exec so I went into the o2 shop and admitted that I dropped the xda and paid them £17.50 to send it away for an estimate.
They wrote on the form cusotmer dropped it and screen broke and as I say they sent me a replacement wihtin 14 days of me taking the exec in.
Putting what I experienced and PinkySlayer's comemnts together I think this is because they have no screens to replace them with so if you have an exec bite the bullet pay the £17.50 to send it away and you might get lucky too :lol:
Note I didn;t have their insurance or anything other than my receipt to say I purchased it form o2 6 months earlier.
Thanks for all the comments.
O2 suggested either an O2 shop or the XDA Repair Centre and as the shops as a PITA to get to, I decided on the Repair Centre. My mistake. I'll take the advice here and get to a shop and see what occurs.
Cheers,
Ged.
here in austria you will be charged about €300 for rapair...
spend another €200 and you´ll get an new universal :roll:
cheers!
Replacement LCD
Give this very helpful gent a call His number is in the auction his name is Joe and he is honest.
http://cgi.ebay.co.uk/O2-XDA-EXECUT...936600QQcategoryZ3312QQtcZphotoQQcmdZViewItem
UPDATE
I eventually took my Exec to an O2 shop and they agreed to send it away for repair but explained that I would probably have to pay at least a couple of hundred. I then happened to speak to our O2 account manager and she said that if I had called her, she would have sent me a new replacement without question! Obviously, I rang the O2 shop and asked if I could have the unit back but no, I would have to wait 28 days before I could request it's return.
Earlier today, 27 days after dropping it off, I received a text to say it was ready for collection and guess what? It was a brand spanking new unit, replaced under warranty - no charges!
Cheers,
Ged.
replacement screen
This thread seems a little old but I think it's still relevant and in need of an update. I broke the screen on my vodafone v1640 for the second time, and found it difficult to locate anyone who sells screens. Here are my findings:
There seem to be two ebay sellers that have them - this one and this one.
Both seem to be priced right around $160US shipped.
Beware of ebay sellers that keyword-spam and try to sell you other kinds of LCDs. If you find it for less than $100, it's probably not the right one. A seller that seems to do this a lot is called easyworldwidetrading.
Once you actually find one, it's actually not that hard to replace the screen yourself. It took me 10 minutes - you just need the soft pry tools that ipod hackers use, and the "confidential service manual" from HTC. It can be found elsewhere on this board(but you can PM me if you can't find it).
http://www.pocketpctechs.com seems like a reputable joint, but they don't say they sell the screen by itself, only installed - if anyone's gonna break my stuff, it's gonna be me. I'm going to give them a call and see if I can pick one up from them, as they are "stumbling distance" from me.
About Qtek 9000 LCD screen, I found this on Ebay.fr
http://cgi.ebay.fr/LCD-For-MDA-Pro-...ZWD1VQQ_trksidZp1638.m118.l1247QQcmdZViewItem
http://cgi.ebay.fr/ACX526AKM-7-Ecra...ZWD1VQQ_trksidZp1638.m118.l1247QQcmdZViewItem
Comes from China...
Hi,
has anyone had any dealings with this joke of a company?
i send my phone back to them the other day since their site said it was still under warranty (when it was 10 days over a year old, so presumed that they had some kind of leyway for slightly over a year old stuff)
after being on hold to them this morning for 45 mins i was told that it had been booked in as "out of warranty". now i've not had any contact about this. i was told to email some manager guy there but have had no response about it.
i've now been on hold for nearly an hour and dont seem to be getting anywhere. i just feel rather concerned that i've sent 500quids worth of phone to them to have them ignore my calls/emails and not even tell me about the findings of looking at my phone.
anyone? someone must have
Hi,
I actually had a problem with my Jasjar as well. I actually rotated the flip on the wrong side .
I have been advised by Clubimate to send it to SBE in the UK. I contacted them via their websystem, had my phone collected the next day by TNT.
After a couple of days, I received an email confirming they received it and another one with the price I had to pay to get it fixed.
I called them, paid by credit card and I finally received my phone back 3 days after.
I am quite disguted with the amount I had to pay, but, hey, that was my mistake...
My experience was obvisouly not happy but not as much as you described....
Did you get it fixed now?
Did you ever get your phone back and how much did they charge?
Hi!
After a lotta searching on the internet,I found that it can be returned for another Mobile in the first 30 days, but what I am wondering is,can I exchange it for another Brand new Cingy 8525 cos' myWiFi and Loud Speaker seems crappy?
Do they do the investigative work to replace it or will they gimme anothe rused Cingy 8525?
Pl reply,my 30 days will be over on a coupl a days.
Thank You
picked a new one up today
i was having trouble with dead spots. it was weird my wife has the Cingular Razr phone and she would have full bars and i would have none, while we were right next to each other. So i went to cingular and exchange for new one within my 30 days. where did u buy the phone from? (cingular corporate store or retailer?) I got mine from Cingular Corporate store and they exchange with no problems or questions ASAP. they even offered me a discounted bluetooth headset
flacogp23 said:
i was having trouble with dead spots. it was weird my wife has the Cingular Razr phone and she would have full bars and i would have none, while we were right next to each other. So i went to cingular and exchange for new one within my 30 days. where did u buy the phone from? (cingular corporate store or retailer?) I got mine from Cingular Corporate store and they exchange with no problems or questions ASAP. they even offered me a discounted bluetooth headset
Click to expand...
Click to collapse
I bought it from Cingular store (not really sure if its retail or corporate) but I price matched my cingy 8525 for $299
I am facing with WiFi and Loud Speaker issues.
Are these reasons enough for an exchange?Did u get a brand new device in return??
Under 30 days, they should give you a replacement, new, unit.
I was having stability issues (before I found this forum) and asked for a new one. One was in the mail when I found the forums and applied the great patches/fixes. I ended up refusing delivery and have been happy with the original.
i sent of my phone with a keyboard that was sticking
due to me dropping marmalade onto it
anyway i told them, that the keyboard din't work, i was having problems with call quality, and there was cosmetic damage
t-mobile agreed to fix the keyboard for me, and that only
so i sent it off
an 2weeks later
it came back,
with a new screen, new mainboard, new case, new stylus, new batter, new battery cover
everything on it is new
so much so, then have sent me a certificate to confirm that my IMEI number has changed due to the ammount of work done on the phone
at the time of sending it off, it had a hungarian windows mobile 5 rom on it, as i couldnt find a english version at the time of downgrading
so t-mobile, reflashed it for me
so if anyone is with them, i would recommend if you have any problems
phone up
and tell them you want it fixing, and don't lie to them, just bend the truth a little, and maybe you will get as lucky as me
plus i was also told, all MDA vario's from t-mobile have a 24month warranty with t-mobile
=D
aye they did a similar thing with me. before i got into xda-devs i had some righ5t probs with me hermes.
well i took the first one back and then they replased that. cant remember the fault mind. that one went wrong so they replaced that and then this next one went wrong again! called them up complaining and apparently if they repair a phone 3 times you can ask for a totally different phone to replace it. asked how much the kaiser would be and they said 30 quid and could be with you tomorrow. i was a very happy man and now i got a hermes and a kaiser!
they never asked for the hermes back either so always a bonus eh.
so any you guys got any probs out there even if its tiny get on the phone to t-mobile. could soon have a kaiser for 30 quid!
I work for T-Mobile and it's HTC policy to replace rather than repair a faulty unit under warranty.
As long as the engineer who looks at it doesn't determine it as damaged they always send out a refurbished unit.
sweet
so new fone
an hmm, yh i think the screen is going a bit unsensative on this one
*wink*
lol kasier for £30 ull be my new years gift
haha