Database Users

O2 Exec with Singlepoint SIM

Hi,
I've ordered an O2 Exec and have an O2 account but the account is managed by Vodafone since they purchased Singlepoint (or SingleIQpoint, as I preferred to call them).
When I called Vodafone to ask whether I could upgrade my account to a 3G one I was told that my existing SIM card in the Exec would allow me to use 3G data speeds (no indication of exact speed) but that video calling would be impossible unless I shifted my account to a full Vodafone one.
Has anyone got any insights as to whether this is accurate or not?
Many thanks!

Case of SingleIQpoint again I fear! Call O2 and get the real story!

Although this may not be of any use, I had a similar experience with a vodafone reseller (who went t#ts up) a few years ago, I think it was with GPRS, I had to get a new SIM from Voda direct.
And as for singlepoint 4u /cauldwell grp, the least said the better!

I'm now stuck in one of those infernal loops where I call 02 who tell me to call Vodafone who tell me to call O2 who... :shock:
I'm now desperately trying to think up some scheme to sort this out.
I've had my Vodafone/SingleIQpoint/O2 account for about 2 years now. If I get the PAC number from another account, can my Vodafone/SingleIQpoint/O2 number be changed to it?
Please help me before my brain escapes through my ear...

@The Doctor, just use the O2 SIM you have and if you can't make video calls complain to O2 and SingleIQpoint. They will have to give you a new O2 SIM if you complain hard enough.
Also threaten to report Singlepoint to OfCom!

NO SERVICE? - For no reason

Hello..
I last night put my phone onto "flight mode" so that i was not distrubed in the night if a text came through....
this morning i set it back to normal but the network reception reported NO SERVICE
when it had not come back this evening.... i put my sim in a different phone and used a different network's sim card in my pda.... NO SERVICE was reported for this as well but the sim that was placed in the other phone registered on o2 as soon as the phone was switched on
I've only just bought my MDA but off ebay... although it was new i am unable to contact the seller... please can anybody help??
email me to [email protected] or [email protected] if anybody can help
Thanks

MORE info re above
Hi again
In my frustration I have swapped sims again and this time put VODAFONE pay as you go sim in the MDA Magician above.... It found the network and i was able to ring/text from it.....
On putting the O2 Sim Back into the MDA it said NO SERVICE again.....
But using that very same sim in my nokia finds a network.....
The MDA is originally a TMOBILE one that has been unlocked...
ANY help on this would be very appreciated as I'm very annoyed that it's stopped working.
Thank you

Soft reset?
Although, I think taking your batter out and swapping sims may count as a soft reset.

Thanks for the reply - but again that did not solve it... besides to eliminate this i did a HARD RESET as well and re configured it....
I've even RE UNLOCKED it in case this was the problem
(its a T MOBILE PDA) with an O2 SIM IN...... I bought it in November time and unlocked it the same time... My O2 Sim has been working ok in it until the other night when i decided to put it in "flight mode"(so i wasn't disturbed at night)
Im suspecting that it anything to do with IMEI number vs SIM CARD number? Could this have been blocked somehow to that phone?
Its very confusing as it WORKS with VODA sim and DOESNT with O2 yet the SAME O2 sim works in my old nokia 6610.... aaarggghhhh!! LOL

If your MDA works with a Vodafone SIM, it certainly can't be blacklisted for all UK networks since it picks up Vodafone. Secondly, it sounds more like a SIM card issue relating strictly to the MDA. What happens when you try another O2 SIM card in the same MDA?
Make sure the O2 SIM hasn't been damaged in some way, if all fails you might want to take the MDA to T-Mobile to see if they can determine whether its IMEI has been blacklisted for certain networks. Otherwise a ROM upgrade may also help fix the problem.
Good Luck

My guess is that your magician is reported & listed as stolen. Probably not all providers are using the same list with blocked IMEI numbers. Which can explain that one sim works & the other doesn't though works in an other phone.
See if you can find a list for your country on the web. There are some references to such lists in this forum.
Regards, M

check which band your phone is using....
go Phone>Options>band> then select auto

Help needed using Orange Sim in XDA Mini S

I have two XDA Mini S phones, which I believe are fully unlocked. I am able to use a Vodaphone sim in them and everything works perfect. When I put my works Orange sim in them the phone works i.e. I can make and receive calls but the Sim Manager does not work. Which means I cannot access the contacts on the sim card or use the options menu to configure the phone. When I try to access the options menu I get the message " the phone is not ready, please wait 15 seconds and try again"
Has anyone else had this problem and gotten over or around it. I have spoken to both o2 and Orange and they are both an absolute waste of time. I would appreciate all the help I can get. Thanks.

Hi,
I am on orange too, also had the same trouble. I could make and receive calls, but could not access sim card to add contacts or send / receive texts. The XDA mini is a 2G phone, my orange sim is was a 3G. When I changed it for my wifes 2G orange sim, all worked perfectly, so we just swapped sims and phone numbers. Tried to get a 2G sim out of orange on my contratc, they were having none of it, said I would have to go PAYG. So I did the swap with the wife and extended the contract.
Hope that helps.

Thanks for your advice Mlkey.
Following your response I contacted Orange and changed my works contract 3G sim for a 2G sim on contract. This still does not work and as usual I am getting no real help from Orange.
Looks like the only solution will be to change my mobile / pda, that is, unless anyone else has any other possible fix.
Are PAYG sim's different than contract sim's ??, if they are does anyone know if I were to get a PAYG sim that worked in my XDA would I be able to get my company number transfered to that sim and convert the sim from PAYG on to my works contract account ???.
I would appreciate all the help / advice I can get, before this drives me mad !!!

XDa wizard and Orange sim only
Hi,
I'm having exactly the same problem! O2 to Orange sim only and completely no SMS. Orange support is argueably the worst. Interseting to here that it's version. ie G4/G4..Have read somwhere that VOip SMS maybe the solution? ...If i can find the thread again I'll post a link.
Cheers
Eamonn

Fixed this problem by using the t-mobile 2.26 rom as described in "Definitive Guide to unblocking and rom upgrading g3 wizards

I am having exactly the same problem. My phone is a G4 and I believe it to be fully unlocked from o2. According to orange my sim is a G2 sim because the 7th number of the sim card begins with a 2 and not a 3. I cant even try a different rom because I can't connect to my computer with active sync through usb or bluetooth this has been for about a year now.I usually transfer files through a card reader. Can anybody help me because the deal with orange is really good but the phone is useless without sms or mms and I really dont want to change the phone.
My IPL 2.21.001
SPL 2.21.001
GSM 02.07.10
OS 2.21.4.1
Cheers Gord

Hi,
I am new to this forum. I have exactly the same problem . Has anyone found any solution to this/ Please help!

The solution is to upgrade the radio rom

SIM Access ORBIT 2 lock

Hello, i have a big problem regarding a ORBIT2 from O2. The guys at O2 dont understand my problem , so i hope as the last hope you can help me. As you know the Orbit2 is the same as HTC cruise, o2 has no sim-lock here in germany. I use a sim-card from another telephone company and all works fine. I have problems with the sim-access profile. In my car i have a Nokia 616 Bluetooth hands free unit built in which supports sim- access profile. If i try to establish a connection between the orbit2 and my in car unit it works to the point as they handle out the password. After i confirm the given password from the handsfree device it tells me that the simcard i not valid. Is in the orbit 2 a lock on the bluetooth sim access profile which means that only o2 Simcards are allowed for the Sim access ? Can you please help me, because here is no one which understands my problem. Maybe i can have another firmware to solve the problem,the phone itself is simlock-free.
I dont understand why it is only possible with o2-sim cards to have the sim access functionality.
Can anybody help me?
Greetings Wolfman-Jack

Sorry I don't have an answer to your problem; I understand car kits using SAP are quite new.
Could you tell me how well it works with other phones in general, and how much you paid?
I understand the SAP system means the car kit has it's own "phone" but accesses your SIM card to connect to the network?

Hi there,
it works great!
You turn on your ignition key and the car kit start opening the connection to your cellular phone in your pocket without any touch of a button ect...
After your drive, you switch of the motor and the car unit disconnects the connection and give the cellular phone its function back.
A great thing, but believe me iam so disappointed that my new Orbit from O2 rejects my simcard but only in combination to my car hands free unit....
Greetings to UK!
Wolf

Wolfman-Jack said:
Hello, i have a big problem regarding a ORBIT2 from O2. The guys at O2 dont understand my problem , so i hope as the last hope you can help me. As you know the Orbit2 is the same as HTC cruise, o2 has no sim-lock here in germany. I use a sim-card from another telephone company and all works fine. I have problems with the sim-access profile. In my car i have a Nokia 616 Bluetooth hands free unit built in which supports sim- access profile. If i try to establish a connection between the orbit2 and my in car unit it works to the point as they handle out the password. After i confirm the given password from the handsfree device it tells me that the simcard i not valid. Is in the orbit 2 a lock on the bluetooth sim access profile which means that only o2 Simcards are allowed for the Sim access ? Can you please help me, because here is no one which understands my problem. Maybe i can have another firmware to solve the problem,the phone itself is simlock-free.
I dont understand why it is only possible with o2-sim cards to have the sim access functionality.
Can anybody help me?
Greetings Wolfman-Jack
Click to expand...
Click to collapse
Hi,
interesting. So just to be clear you tried
1) o2 sim in orbit II - sim access works fine
2) other net sim in orbit II- sim access not work?
if that's the case you could try flashing a new rom, but I would suggest u wait a bit. Maybe check in the kaiser (o2 stellar) forum, for same prob and how to resolve it.

check compatibility of your bluetooth car kit with Polaris seems to be ok
http://www.mobilefun.co.uk/product/6084.htm
"This product is compatible with:
. . . .
HTC: Advantage, MTeoR, P3300, P3400, P3600, P4350, P6300, P6500, S310, S620, S710, S730, Touch, Touch Cruise, Touch Dual, TyTN, TyTN II"
so that's out of the way

older thread
http://forum.xda-developers.com/showthread.php?t=272235
maybe u could send a pm to mahmood,

ORBIT2 O2 Lock on SIM ACCESS
Hi Jackster,
i have meanwhile a little more what i have checked out.
Yesterday i took all sim-cards which have been in nearby range and what a big surprise all worked fine.
I tried prepaid cards of Vodafone, T-Mobile, and E-PLus and a contract card of E-Plus.
The only simcard which was rejected during the try of connect to the bluetooth devise is my own BASE-SIM-CARD .
BASE is by the why part of EPLUS company thats the FLATRATE PART of EPLUS.
After i tested all, i called my friend which has also an BASE contract and what another big surprise his card also didn`t work.
After all brainstorming it seems that only that BASE-cards were declined.
Next step is to find out what the differences are between all cards and the BASE sim card is. Maybe UMTS and normal GSM????
Maybe a protocol problem, because in my E51 from Nokia all cards also the BASE-CARDS works fine.
Greetings
Wolf

Wolf, I would suggest trying BASE related forums, as the same issue might happen with other handsets.
You might also try phoning BASE, tell them your problem, and asking if they have another type of SIM card you can try, even if you have to pay €10.
Good luck, and please let us know if you find the solution.

good luck

Update and News
Hi there,
i wanna update my investigations.
It works with normal GSM cards (like my old prepaid) but not with the new UMTS cards.
And my provider only has that new UMTS cards.
Maybe i can remove the program in my Phone which is in charge for the SIM-ACCESS Profile and replace it to another version ??????
Greetings
Wolf

Wolfman-Jack said:
Hi there,
i wanna update my investigations.
It works with normal GSM cards (like my old prepaid) but not with the new UMTS cards.
And my provider only has that new UMTS cards.
Maybe i can remove the program in my Phone which is in charge for the SIM-ACCESS Profile and replace it to another version ??????
Greetings
Wolf
Click to expand...
Click to collapse
it would be difficult to get an old simcard, cause all provider deliver as new card so called USIM Card, most times with 72k Size. Try to get a blank E-Plus Simcard in an phoneshop and call the hotline, ask them for a sim card change and tell them you have a blank simcard you can use (dont tell its an eplus sim card) the cant check it, they will reaktivate your simcard with your base number without questions only minor change... in the phone your provider will be stated as E-Plus cause its programmed in your simcard.

Wolfman-Jack said:
Hi there,
i wanna update my investigations.
It works with normal GSM cards (like my old prepaid) but not with the new UMTS cards.
And my provider only has that new UMTS cards.
Maybe i can remove the program in my Phone which is in charge for the SIM-ACCESS Profile and replace it to another version ??????
Greetings
Wolf
Click to expand...
Click to collapse
Hello Wolf,
i have the same problem with my new Touch Cruise and my Nokia 616. I tried several Sims´s the last 2 days. One Vodafone (UMTS), one normal O2 (UMTS), one O2-Multicard (UMTS) and one old E-Plus (GSM).
The E-Plus Sim was the only one wich operated normally in SAP-Mode. The other Sim-Cards hanged by connecting after pairing. After turning the igniton off and on, this cards asked for the PIN but they didn´t find a network.
Have you tried another Firmware likes Bepes???

Hello LM76,
no i havent heard about that.
Can you tell me more.
Wolf

Hero on O2 pay and go?

Hi all, im thinking about getting either the Hero or the touch Diamond 2 sim free which i have seen going for about £400 (Hero that is) and would like to use an O2 pay and go sim with it.
Question is can anybody using an O2 pay and go sim give me any feedback as regards compatability, call quality and access to the internet etc?
I have read that the settings are pulled to the phone from the sim when you first power up, but would help if an actual user could confirm this for me as its a lot of money to spend as you can appreciate.
A friend of mine recently bought a sim free Diamond 2 used from E Bay and tried several sims in it only to find that it could not connect to any network, however it later turned out that the phone had been reported lost/stolen and some sort of block put on it. Luckily he got his money back but it throws up the question for me wether there may be an O2/ HTC sim incompatability as O2 dont officialy support this manufacturers devices.
Any feedback would be appreciated, im a new member and this would be my first smartphone so please be gentle lol.
Many thanks.

I had my O2 sim in my Sim free Hero for a week with no problems what so ever.

I'm using an O2 pay-monthly SIM with no problems, all the settings were done automatically. Haven't tried a pay and go but I reckon you'll be okay.

Great new guys many thanks for the replies