For no apparent reason on Saturday, my touchscreen decided to stop working. I was running the latest WWE iMate ROM, with the .10 Radio installed over the top.
I tried soft reseting a few times, with no luck - so moved onto a hard reset as well. That failed
Having seen someone post a link to a proper T Mobile download for the original ROM for the phone, I thought it best to try that. Unfortunately it doesn't fix the problem, but at least has put my phone back to a state where I can cheerfully give it to T Mobile and claim on the 12 month warranty.
I'm dropping it into my retail store today... but am disappointed it has only lasted 3 months before dying.
It hasn't been dropped, water damaged or anything like that - just simply gave up the ghost.
my touchscreen sporadically stops working (mda pro), but then will start again, if I rub the wider end of the Stylus across the screen quickly a few times.
I'm contemplating taking it back, let us know how you get on with T-Mobile.
Do t-mobile UK give a replacement unit?
Well mine's gone into the store today. Reckon I'll get something back from them by the end of the week. They reckon 5-7 days turnaround, but the phone won't even be sent offsite until tomorrow. (They have collections 2 or 3 times a week I think...)
Its a far cry from Orange where, with Orange Care, having stopped working Saturday, it would have been replaced on Sunday.
Luckily I still have my Orange C500, so I unlocked it, put an iMate ROM on it, and inserted my T Mobile SIM.
No question that it'll be repaired or replaced - but if you rely on the device, a week (or more!) is a long time to be without it...
Had I had the T Mobile equivalent of Orange Care, it wouldn't be sorted any quicker - so at least I can be happy I didn't waste my money with that.
I did try slightly flexing the screen and repeated tapping to try and get it to work again, but no joy. Perhaps the screen IS the weak link afterall, despite me religiously closing it up clamshell before putting in my pocket etc.
hi everyone today i have noticed screen alignment problem with my t-mob mda vario 2 , it has serial number HT632xxxxxxxxxxx . it has been almost a week since i ve got it and this is the first time i have noticed it. The only difference since last night is 2 app i have installed. one is ae button plus and other one is pocket music. now i have removed them and tsting it again. will post further.
is there any one having smilar issues?
welcome to the club....
I Just hard reset mine, did not load EXT ROMs and I'm on my 3rd day now...
I justr have my pims...
let us know your experience....
since ihave removed aebutton plus it seems fine but you know once you have seen such thing you get bit suspicious about everything.
I have also emiled developer of aeb but not sure if he will reply.
and I have also asked tmobile what would be the solution. they don't recognize screen alignmet issue as a fault yet and advised me not to belive everything on the net :S
they also won't replace device but refer me to htc. I don't know if another support guy would tell different but since I ve still got some time until free to cancel period over, if I get same problem again I will cancel my contract and stick with old wizard some time
change it.
i go back to my seller (before 15 days) dans i change it, now ht630xxx and no probleme
i have cancelled my contract with t-mobile. gprs connection was crap here
nolovelust said:
they also won't replace device but refer me to htc.
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That is illegal under the 2000 amendment to the Sales of Goods and Services Act 1982. Anything that fails within the first six months after sale will be deemed to have failed at the point of sale and you have the choice of repair, replacement or refund.
but problem is, fault is very hard to demostrate. it reminded me my sony digital camera, power button wasn't responding time to time and randomly, i have sent it to sony explained whats happening. after a week i ve got reply. they were explaining how to operate cameras power button!!!
another example is today before i have cancelled my contract i was asking customer care why its almost pain to connect to internet in my area . after sendin trace and ping results via email response i ve got was:
I have received your e-mail as re your issues I have looked in to this as the software is not supported by t-mobile you would need to contact Microsoft for further support
Thanks
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nolovelust said:
but problem is, fault is very hard to demostrate. it reminded me my sony digital camera, power button wasn't responding time to time and randomly, i have sent it to sony explained whats happening. after a week i ve got reply. they were explaining how to operate cameras power button!!!
another example is today before i have cancelled my contract i was asking customer care why its almost pain to connect to internet in my area . after sendin trace and ping results via email response i ve got was:
I have received your e-mail as re your issues I have looked in to this as the software is not supported by t-mobile you would need to contact Microsoft for further support
Thanks
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I think that if you look in the warranty you will find that this is incorrect. If you speak to HTC and give them the IMEI, they will be able to assist you further.
I just loaded everything on my unit... and it's back to once a day misalignmnet ...!!
It could be the digitizer driver is being allocated to unstable segment of the memory. A dopod HK technician tried to replaced the digitizer and it's no use. He is waiting for the official ROM release for HK dopod 838Pro. It is still on hold here in HK.
He even mentioned that replacing the digitizer with a less responsive one (cheaper as he said) FIXES this issue. But it would be also costly for Dopod to replaced the hundreds released in Singapore. But waiting for a fix from HTC also costing them !!!
Well, it's purely marketing !!!
Hi all,
I just got off the phone with HTC, well actually EuroTwice - a company in Belgium that repairs or replaces htc phones. They helped me before - last month actually when my microphone stopped working as it should. Their service is great, my phone was picked up, repaired under warranty and returned after 14 days.
But today disaster struck again. I was at my grandma, sending a nephew a picture of 'our' granny over MSN and all of a sudden the display of my phone went all garbled and the device soft-resetted itself. It rebooted well, but crashed again trying to reconnect to MSN. For good, this time - it won't switch on anymore. Actually, it won't do anything now; no LEDs blinking, no backlights, no USB connection, no charging - no nothing
So I phoned up HTC and they will be picking up the phone tomorrow (GOOD service!). Only this time I won't have a chance to undo all the HardSPL-and-reflashing tricks I performed over the past two weeks. Itje's ROMs are super and stable, but I wonder what EuroTwice is going to say if they find it on my device. "You installed batterystatus to overclock your device, sir!" Think they will mind?
I'll update this post when I know what they'll do. Please bear with me for -yet another- two heraldless months
Cheers!
I'm aware that some users had this problem in the past due to changing the HSDPA/HSUPA settings or by installing the colored taskbar. In my case that's not the problem.
First of all a little recap of my well... troubled history with the Touch HD.
1. After 5 month of usage I got the infamous black screen error. The display turned black but the mobile responded to my actions. - back to the store - sent in and got it back repaired (changed main platine).
2. About 2 month later were the phone worked well - I got the same error again. Back to the store - sent in and got it back after three weeks with the comment that HTC couldn't find any error.
3. The same day I returned the phone because naturally the error was still there and furthermore the USB didn't work anymore. Got it back yesterday and it seemed to work fine. It was kinda weird that on my first startup the phone was already ready to use - no installation required and I even had the phone numbers htc used to test whether the device works or not in my call list (way to go using the european emergency call for that HTC ).
Did a hard-reset and everything installed without problems. Then when I tried to connect my phone to facebook it rebooted and was stuck in a reebot-loop. Only way to fix it is taking the battery out, wait for a couple of minutes and reinsert it. Tried nearly everything from here on:
- Hard-Reset
- Flashing another Rom
- Using Android
- Flashing back to the orginal HTC Rom
- Updating the orginal HTC Rom
- Cleaning every contact and the battery
- Completely draining the battery and recharging it to 100% before starting up again
- Cursing, swearing, considering throwing it out the window
- Taking out the battery overnight
Well, nothing helped. The only thing I can think of is that the battery is broken. Unfortunately I have no second battery at my disposal and do not know anyone who could lend me one to test it. My provider does not sell the Touch HD anymore because they now sell the HD2 so I can't test it there.
Well, maybe someone can shed some light onto this problem because I'm sick and tired of all the issues I had with my HD. Any trick, any thought about what could cause the problem would help. I'm returning the phone to the store on monday and they promised to give me a new mobile if I had issues after my mobile was sent to repair three times. Still, it will take a couple of weeks before their customer support is able to send me the offer and living a couple of weeks with that faulty phone is going to be tough since I never know when the error occurs.
Any help would be appreciated.
sincerely
Eisfeld
Hello guys,
I have a very strange but really bad problem: my omnia7 can't stay in standby.
When I press the power button, to turn off the screen and go in standby (so not the full turn off), my Omni7 wakes up alone, going on the unlock screen. In the same time, the phone rings with the ring that is played when you connect the phone for charging.
I've tried reboot, reset, hardreset, removing the sim-card, turning on/off "battery saver options" ... still that issue :crying:
Anyone has an idea?
I've flashed with a cooked rom (xda-devs Omnia7 Tango V4.0)
my current config :
OS version : 7.10.8779.8
hard version : 3.1.0.4
soft radio version : 2424.11.7.2
hard radio version : 0.0.0.800
loader version : 4.10.1.9
SOC version : 0.36.2.0
Thanks to any ideas, because that problem is killing me
my phone started doing this late last night too! i thorght it was because rain had gone into the power socket but if others are having same problem at the same time maybe not?
has your phone been exposed to water at all recently? is your phone jailbroken? cant realy think of other reasons
the problem stops when the phone is plugged in. is there anything that can trick the phone to thinking it is on charge? I have wphtweaks installed but the options there are not able to stop it
Hi,
I can't remember if my phone has been wet :/ I take care, so my phone never received water. But when I'm outside, under the rain, it's possible.
Today it was better, just a few times my phone wakes up alone.
I'll give you feedback in the next days. Let me know about yours
I managed to trick my phone into silence a few times earlier but it was difficult and then only lasted 5-10 minutes.
if yours didnt get wet it seems unlikely to do with water but I left mine ontop of the aga after removing the battery and over a relativly cool part. A few hours later and it seems to be working fine now.
I will report back if the issue arises again.
EDIT: Ahhhh!! STOP THE RINGING!!! started again this morning
Mine too !
This morning ... the ringing awakening problem !!!!!
But it was better this afternoon.
Really I don't know what happens.
Are we only two persons in the xda world with this problem????
this is realy weird now! mine was doing it in the morning but since about 12pm - 1pm it has been fine! I feel like its something to do with an installed homebrew app maybe.
I also have a custom rom but mine was flashed a long time ago and much older than yours. not sure which version
EDIT (1:10pm GMT): no problems since yesterday
EDIT2 (1:30pm GMT): again i spoke too soon!
Did you guys get this problem sorted out? Had the same problem recently and tried all the suggestions in other threads (bend USB pin, Reset/Restore Device etc) but nothing fixed it, so after being woken at 3am by constant charging tone, took to T-Mobile shop. They said it was a software problem. I said I'd tried all that and the most likely cause I'd seen on the internet was a duff USB port.
Anyway, T-Mobile sent it off for repair and 7 days later - returned and fixed. The repair sheet said software upgrade, but the phone had been reset to bog standard Phone 7, so unlikely. The T-Mobile repair tracking site (excellent) which shows blow-by-blow trace of what and where, showed initial software upgrade/no fix but I used their "contact us" facility to suggest a USB problem and by magic the repair tracking log showed a replacement USB port.
BTW - had to resort to an iphone and HTC android while Omnia was off for repair. Now I know why I like Phone 7 and can't wait for 8. The iphone GUI is so last decade and Android GUI is really just a copy of Windows 6.5 with XDA developers' tweaks isn't it.
Hi Wuzzok,
what do you mean by "bend USB pin" ?
Anyway, it seems like it's finished for me. I didn't get tht strange bug (soft/hard bug???) for a very long time. I just hope it's really over !
Same problem
Hi Folks,
I have the same problem, too. Yesterday afternoon on my way home the phone started ringing with the USB plug sound and always started up itself from standby mode.
As I have a custom ROM (mi7ROM) I first thought it could be a problem with the ROM - although I could not really believe it since it was running stable for months now. I flashed it again and nothing changed - still ringing and starting up itself
I managed to get rid of the sound by deleting the entry in the registry key "Local Machine\Current User\ControlPanel\Sounds\BatteryCharging\Sound" but that does not solve the real problem.
After reading here and in some other WP7 blogs I am sure that this is a hardware problem with the USB plug unit. As my phone is just 11 months old I opened an online ticket at "SAMSUNG online repair service" who promise to answer in the next 24 hours. So I just have to wait and see...
actual state
neutom said:
Hi Folks,
I have the same problem, too. Yesterday afternoon on my way home the phone started ringing with the USB plug sound and always started up itself from standby mode.
As I have a custom ROM (mi7ROM) I first thought it could be a problem with the ROM - although I could not really believe it since it was running stable for months now. I flashed it again and nothing changed - still ringing and starting up itself
I managed to get rid of the sound by deleting the entry in the registry key "Local Machine\Current User\ControlPanel\Sounds\BatteryCharging\Sound" but that does not solve the real problem.
After reading here and in some other WP7 blogs I am sure that this is a hardware problem with the USB plug unit. As my phone is just 11 months old I opened an online ticket at "SAMSUNG online repair service" who promise to answer in the next 24 hours. So I just have to wait and see...
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Click to collapse
Samsung sent me an offer to send the phone in for repair - but what should I say, the problem solved itself. For two days now the phone works normal again. So I had to cancel the service call .
mine hasnt done it in a long time either. looks like its just a temporary thing. I wonder what caused it! For me it started after I was using my phone in the rain and the usb slide was open so thats my suspect.
You may be right. Mine is "quiet" now, since a long time. Water may be the cause.
Update
Hi folks,
mine is mostly quiet again, too. Only few incidents "happen" but they do not last very long - only a few minutes. It's somehow spooky but I do not want to send it in to Samsung now when the error it not constantly reproducible.
I agree with you that there might be a correlation with humidity although I am sure that it did never get wet and I almost always keep the USB-shutter closed. Who knows ...
Sent it in
Finally I sent it in for repair today. It started ringing permananently two days ago...
Now I have to wait and see.
Final state
Okay, I received it back... and it works.
First they did nod find and could not reproduce the failure and wanted to send it back - only with a new flashed image - but fortunately the technician called me and I could describe the problem again. After waiting a few hours, the fault appeared again and they decided to change the mainboard.
I hope, that's all :laugh:
Hello,
Me too it makes me after my omnia 7 is dropped in water, but problem solved.
Me too
WuzzoUK said:
Did you guys get this problem sorted out? Had the same problem recently and tried all the suggestions in other threads (bend USB pin, Reset/Restore Device etc) but nothing fixed it, so after being woken at 3am by constant charging tone, took to T-Mobile shop. They said it was a software problem. I said I'd tried all that and the most likely cause I'd seen on the internet was a duff USB port.
Anyway, T-Mobile sent it off for repair and 7 days later - returned and fixed. The repair sheet said software upgrade, but the phone had been reset to bog standard Phone 7, so unlikely. The T-Mobile repair tracking site (excellent) which shows blow-by-blow trace of what and where, showed initial software upgrade/no fix but I used their "contact us" facility to suggest a USB problem and by magic the repair tracking log showed a replacement USB port.
BTW - had to resort to an iphone and HTC android while Omnia was off for repair. Now I know why I like Phone 7 and can't wait for 8. The iphone GUI is so last decade and Android GUI is really just a copy of Windows 6.5 with XDA developers' tweaks isn't it.
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Are you really sure that the problem is USB port.. Mine too behave like this. I've tried to remove battery, factory reseting, reflashing ROM. But nothing works. Mine is Samsung focus
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