For no apparent reason on Saturday, my touchscreen decided to stop working. I was running the latest WWE iMate ROM, with the .10 Radio installed over the top.
I tried soft reseting a few times, with no luck - so moved onto a hard reset as well. That failed
Having seen someone post a link to a proper T Mobile download for the original ROM for the phone, I thought it best to try that. Unfortunately it doesn't fix the problem, but at least has put my phone back to a state where I can cheerfully give it to T Mobile and claim on the 12 month warranty.
I'm dropping it into my retail store today... but am disappointed it has only lasted 3 months before dying.
It hasn't been dropped, water damaged or anything like that - just simply gave up the ghost.
my touchscreen sporadically stops working (mda pro), but then will start again, if I rub the wider end of the Stylus across the screen quickly a few times.
I'm contemplating taking it back, let us know how you get on with T-Mobile.
Do t-mobile UK give a replacement unit?
Well mine's gone into the store today. Reckon I'll get something back from them by the end of the week. They reckon 5-7 days turnaround, but the phone won't even be sent offsite until tomorrow. (They have collections 2 or 3 times a week I think...)
Its a far cry from Orange where, with Orange Care, having stopped working Saturday, it would have been replaced on Sunday.
Luckily I still have my Orange C500, so I unlocked it, put an iMate ROM on it, and inserted my T Mobile SIM.
No question that it'll be repaired or replaced - but if you rely on the device, a week (or more!) is a long time to be without it...
Had I had the T Mobile equivalent of Orange Care, it wouldn't be sorted any quicker - so at least I can be happy I didn't waste my money with that.
I did try slightly flexing the screen and repeated tapping to try and get it to work again, but no joy. Perhaps the screen IS the weak link afterall, despite me religiously closing it up clamshell before putting in my pocket etc.
Related
Hi all,
After spending 2 days with my vario my dreams of a half-decent smartphone are shattered.
I've got a C500 which hasnt really caused me any problems in over a year, now 2 days after having a vario i'm almost pulling my hair out.. can this phone possibly have been released in such a bad state or is it just mine?
For starters it crashes, not now and then, but like it's a hobby of the vario's, i dont think i can leave it for an hour, come back and find it hasn't hung in some form.
Sometimes i have to do a soft reset, sometimes, i can press the power button, get the screen to light up but can't do anything. Sometimes I get icons but when I click them i'm told the shortcut doesnt exist.
Ooh another thing it seems to like doing is randomly going into flight mode, and one really good crash was when i called it and the source phone could hear the ringing but the vario was just sitting there doing nothing.
So is it just mine or is this the most unstable phone the UK has ever seen? Is it worth me asking for a replacement, or just flashing the k-jam/qtek rom over the t-mobile one? Is there a way to backup my t-mobile rom and flash it back should i find the qtek/kjam rom does the same?
I've tried hard-resetting then cancelling all the t-mobile gubbins that loads from extended rom, but that didnt make any diference.
Any advice gratefully appreciated
Thanks
Personally, I'd say get T-Mobile to replace it! Unless you've installed a buggy piece of 3rd party software (but if you did, you wouldn't on here complaining about the phone you'd be complaining about the software, right?).
I also have an MDA Vario. I haven't touched the Extended_ROM (was going to, had a look and decided it was running fine so don't mess with it).
It's solid as a rock. As per a thread on howardforums asking how many times per day have I soft-resetted the phone and my answer was an average of zero.
I hard reset it on the day I bought it (after installing GPRS Monitor which knackers the backlight turning back on after sleep) and took the battery out after T-Mobile decided to disconnect me from their network (at their support line's request).
Anyway, it's on 24/7, never needs a reset of any kind, gets mobile emails via ActiveSync and is generally a wonderful piece of kit!
List what apps you've installed (even if they're T-Mobile supplied ones from CD) since buying the phone as there may be something buggy there. If not, definitely get T-mobile to replace it as it's certainly not a crap model (mine is absolutely fantastic).
Thanks Andy,
I've literally not installed anything, i'm just about to install pocketcommander but that will be the first thing i've actually installed. I've hard reset the phone this morning and it's already hung once on me (
I'll give tmob a call and see if they can send me another out today or something
Yeah, then you've definitely got a knackered phone. They should replace it (how long have you had it) without problems.
Hope you enjoy the replacement, they really are a great bit of kit
Well just had my first ever dealings with tmobile supoprt and it's as bad as the phone
They say because my contract/phone is only 3 days old i need to go back to the people i bought the phone off to get a replacement, problem is they'l want me to send the whole boxed thing uip and all the box etc is at home since i work away during the week
That's got to be faulty, like others have said.
WHen I bought mine, (T-Mobile shop in Leeds), I was told that if it was faulty within the first 28 days, there'd be a straight replacement issued immediately.
Don't accept anything less.
For what it's worth, I always try to be exceptionally pleasant when returning things rather than going in "all guns blazing"; it gets results a lot more often than the "I know my rights" approach. Of course, when it all comes down to it, the "i know my rights" approach might be necessary, but hopefully it shouldn't be.
The phone is superb, so stick with it even tho it is a bit of hassle for you.
good luck!
hi there no problems with my vario either. seems to work fine. no soft/ hard resets needed so far. have had it for 10 days. only thing is after the xteended rom instals there is a file called canned text in words which opens up in a crazy language. does not go on hard resets. but does not cause a problem either. any ideas on what this file is. have othar vario users noticed this file. please help.
_Belial said:
Thanks Andy,
I've literally not installed anything, i'm just about to install pocketcommander but that will be the first thing i've actually installed. I've hard reset the phone this morning and it's already hung once on me (
I'll give tmob a call and see if they can send me another out today or something
Click to expand...
Click to collapse
may not be relevant to your problem, but if skype is installed on yours from the hard reset install, it may be worth removing, on the k-jam as soon as i removed skype, reseting stopped happening
Hi all,
I just got off the phone with HTC, well actually EuroTwice - a company in Belgium that repairs or replaces htc phones. They helped me before - last month actually when my microphone stopped working as it should. Their service is great, my phone was picked up, repaired under warranty and returned after 14 days.
But today disaster struck again. I was at my grandma, sending a nephew a picture of 'our' granny over MSN and all of a sudden the display of my phone went all garbled and the device soft-resetted itself. It rebooted well, but crashed again trying to reconnect to MSN. For good, this time - it won't switch on anymore. Actually, it won't do anything now; no LEDs blinking, no backlights, no USB connection, no charging - no nothing
So I phoned up HTC and they will be picking up the phone tomorrow (GOOD service!). Only this time I won't have a chance to undo all the HardSPL-and-reflashing tricks I performed over the past two weeks. Itje's ROMs are super and stable, but I wonder what EuroTwice is going to say if they find it on my device. "You installed batterystatus to overclock your device, sir!" Think they will mind?
I'll update this post when I know what they'll do. Please bear with me for -yet another- two heraldless months
Cheers!
I had to send my ameo for warranty repairs. It took ten days before I had it back even though they initially quoted 3 weeks. I had to dig out my old Tornado (backup, backup, backup, as they say ). Fortunately I was in the eleventh month of my contract and so could get a free repair. They actually gave me a new unit but sent my old keyboard back.
Now my questions are
- how many of us have had to send our units back for repair and
- how far into your contract were you or how old was your unit?
- finally, is there a way around the microdrive issue; precautions, tips, etc, perhaps that would help? Or are we to be ready for another breakdown in 11-12 months time?
Please feel free to post your experience. Many thanks,
Abram.
I sent my X7500 Advantage back to HTC a couple of weeks ago when the microdrive went read-only, with some corrupt data, and various different attempts at formating failed. I got it in May last year, so that's about 11 months for me, too. I had already registered it online, and the warranty period stated there started a few days before I purchased it and ended in July, oddly.
Here in the UK HTC aim for a 5 working day turnaround. I flashed the HTC version of WM6 back onto it and sent it on the Thursday, at my own expense, and they acknowledged receipt on the Friday both by email and phone. I got it back last Wednesday, microdrive replaced but the buttons had all failed. I had to send it off again, again at my own expense, and got it back again yesterday microdrive and buttons working - they had replaced the "switch board" this time.
Another strange thing: when I came to reinstall everything my initial attempts to flash failed. I noticed the SPL had gone back to 1.10, so they obviously did something else too. They've not mentioned to me or listed in the job sheet any mention of finding Olipro 1.20 on it and obviously they've not charged me.
I spent many hours last night reflashing and putting all my software back on it (fortunately I have a list of all my registry keys) - only to notice I downloaded AP 3 Touch rather than AP 3 Dual. Oh well.
Ordered mine the day it appeared on the t-mobile website, so 13 months and counting.
Not one single hardware fault with it so far, apart from the dent from when i dropped it and the little rubber bit falling of the joypad.
Despite the warnings at the start of the microdrive issues on the T-Mobile Ameos I've been absolutely fine since day 1.
seems that the microdrives can be pretty hit and miss.....
7 months of daily use at this point, and no MD problems for me. I had all of my applications installed on it, and its what I used to store all files except the pictures my camera took (sending new pics to flash memory helps reduce problems of blurred pictures since the write delay is shorter). I'll admit though, that when I re-flashed the ROM a few weeks ago this time I installed everything to flash and I'm using flash for my personal files. I haven't touched the MD since, so it might be bad now and I wouldn't know.
3 months
my md died after 3 whole months. It simply disappeared from the file manager. I've got a 7501. After explaining to the tech support guy what a microdrive was(??!!), I sent it in and it was repaired. When I called to check on the status of the repair, I was told that the drive was ok. The controler was supposedly bad, so the motherboard was replaced. It's been about 6 months now since I've gotten it back. I've transfered all the important stuff to an 8 gb micro-sd and I'm just waiting for it to fail again. Once it does, I haven't decided if I'll get it fixed or just get by with the sd.
I wish pocket pc techs would come out with an upgrade to replace the md with a flash drive.
Thinking about it, i did have one problem. I had been playing about with the HTCmail service, and out of curiosity, wanted to see how well the remote device wipe worked on Exchange 2007.
Bloody thing formatted the microdrive and it disappeared from the OS completely.
Tried formatting three times - nothing. My heart almost stopped!
Had to run the recovery thing in WM6 twice before it came back.
I would recommend that if you have an Athena, DON'T use remote wipe. the Microdrive really doesn't like it.
pkchainsaw said:
my md died after 3 whole months. It simply disappeared from the file manager. I've got a 7501.
Click to expand...
Click to collapse
Seems like the forum has quite a few microdrive issue posts. There was one that claimed that the "format Microdive" tool in the unit MUST NOT BE USED. I did use it on mine prior to my MD getting problematic. Did anyone else use theirs?
Abram said:
Seems like the forum has quite a few microdrive issue posts. There was one that claimed that the "format Microdive" tool in the unit MUST NOT BE USED. I did use it on mine prior to my MD getting problematic. Did anyone else use theirs?
Click to expand...
Click to collapse
I've used it before,and have no said problem. 13 months now and still going well. Twice the content was corrupted and files were missing. Soft reset always fixed the problem.
No Microdrive problems yet (touch wood). I have formatted it a couple of times, but using the hard-reset mechanism rather than the 'in-os' Format microdrive tool. My fault was with the 3g radio failing, and I 'think' I've had a complete replacement unit which has different imei, different case but same serial number.
But yes, here's hoping for someone to come up with a way to replace the MD with Flash
Just sent mine for repair
Just mailed my X7500 to Houston for repair. The Microdrive disappeared after about 9 months and I'd continued to use the device with it broken until I had the downtime to part with it. No amount of soft or hard reset did any good, nor did the format tools in ROM or in the OS. Oddly, I thought I heard the faint whirr of the drive when doing an in OS format.
It sure would be nice if they'd swap out the drives with flash memory whenever someone sent one in. The little things are clearly failure prone, as I remember from having a Hitachi 4GB CF card with intermittent problems. This falls in the realm of manufacturing defect, so I would certainly hope when the newly installed Microdrive also fails, they would warranty its replacement as well.
even though, I dont posses athena, I have used MDs when I'd ipaq 2215. They never worked for more than 4months for me. after that duration, I used to experience data corruption blah blah.
May be they got it right with the x7510
It is already very reliable on the older Athena based on my own experience.
I've had my athena for 7 years now and not had a problem with the microdrive....
Confucious said:
I've had my athena for 7 years now and not had a problem with the microdrive....
Click to expand...
Click to collapse
months..right?
Looks like my microdrive is on the way out, struggling to read or write to it without it filling with junk.
Just checked I bought it 30/04/07 so going to see if I can get it warrantied.
I got mine back from their Houston Service Center on Monday. It looked like I got a different screen as the screen I sent back had a screen protector on it and the one I got back didn't. It also has 2 small scratches on it that I am sure were not on the original screen. Lucky me it was not very noticable. Otherwise, I have to send it back again. The internal components are probably new also (most likely refurbished) as the IMEI has changed. However, the serial number is the same and it looks like they printed another S/N, IMEI label and use a piece of cello tape to stick it to the battery cover door with some of it still sticking out of the battery cover door. How tacky! Oh yeah, and they reused my Athena's casing to house the new/refurbished stuff inside!!!!!!
The only good thing about sending it back is that I got an extra battery. When I sent back, I didn't include a battery. The one I got back has one. So now I have 4 batteries altogether. Oh yeah, and the MicroDrive is fixed. Though, I won't hold my breath that it will last for long.
I bought mine during Thanksgiving 2007.
I'm aware that some users had this problem in the past due to changing the HSDPA/HSUPA settings or by installing the colored taskbar. In my case that's not the problem.
First of all a little recap of my well... troubled history with the Touch HD.
1. After 5 month of usage I got the infamous black screen error. The display turned black but the mobile responded to my actions. - back to the store - sent in and got it back repaired (changed main platine).
2. About 2 month later were the phone worked well - I got the same error again. Back to the store - sent in and got it back after three weeks with the comment that HTC couldn't find any error.
3. The same day I returned the phone because naturally the error was still there and furthermore the USB didn't work anymore. Got it back yesterday and it seemed to work fine. It was kinda weird that on my first startup the phone was already ready to use - no installation required and I even had the phone numbers htc used to test whether the device works or not in my call list (way to go using the european emergency call for that HTC ).
Did a hard-reset and everything installed without problems. Then when I tried to connect my phone to facebook it rebooted and was stuck in a reebot-loop. Only way to fix it is taking the battery out, wait for a couple of minutes and reinsert it. Tried nearly everything from here on:
- Hard-Reset
- Flashing another Rom
- Using Android
- Flashing back to the orginal HTC Rom
- Updating the orginal HTC Rom
- Cleaning every contact and the battery
- Completely draining the battery and recharging it to 100% before starting up again
- Cursing, swearing, considering throwing it out the window
- Taking out the battery overnight
Well, nothing helped. The only thing I can think of is that the battery is broken. Unfortunately I have no second battery at my disposal and do not know anyone who could lend me one to test it. My provider does not sell the Touch HD anymore because they now sell the HD2 so I can't test it there.
Well, maybe someone can shed some light onto this problem because I'm sick and tired of all the issues I had with my HD. Any trick, any thought about what could cause the problem would help. I'm returning the phone to the store on monday and they promised to give me a new mobile if I had issues after my mobile was sent to repair three times. Still, it will take a couple of weeks before their customer support is able to send me the offer and living a couple of weeks with that faulty phone is going to be tough since I never know when the error occurs.
Any help would be appreciated.
sincerely
Eisfeld
Hope any of you guys can help me on this. Last night my Leo's screen went totally unresponsive.
Could not get past the screen lock. Removed the battery, rebboted ... could not get the PIN code in.
I had seen this already two nights ago, but it got away once I moved in an area where I could get a reasonable signal (ultra-crappy where I am now on vacation).
Now Im'm beginning to think the signal thing was just a coincidence and that the problem is way more serious.
In total despair, I even tried a hard reset. To no avail.
Phone boots up fine. I can even sync to it (so yes, I can get to the registry). But since the only control is the screen ... not really a lot I can do with it.
I need to be in touch for work and I badly need the voice and internet connectivity (right now I'm using the wife's phone ...).
Any ideas besides getting an RMA from HTC?
Thanks a lot in advance.
Update: spoke with HTC support.
It looks like the issue is somehow triggered by the lock screen.
As suggested by HTC, I flashed again the 1.66 ROM upgrade and everything ran smoothly until the phone went in standby the first time.
Then, I was (and still am) unable to unlock the screen. And if I soft reset screen is unresposnsive again.
Right now I can just receive calls (I removed the PIN code from the SIM temporarily).
HTC told me to send it in for repair, but everything in Italy is closed until Aug 23rd and the only option I have is to ship it at my own expense to the UK and back (HTC will collect and deliver free of charge only within the same country).
Total bill some 100+ Euro plus driving 100 KM or so to the nearest courier collection point. A nightmare.
What really troubles me is that the problem surfaces only once the screen locks.
On one hand I follow HTC's support that if flashing 1.66 did not cure the issue, it cannot be software.
On the other hand, if it is indeed hardware, how come it freezes only after the first lock screen? Lock/unlock is a software thing. Screen should behave exactly the same way before or after the lock - shouldn't it?
Anyone here seen/heard of anything like this?
wow, gotta love those "closed for the summer" euro vacations.
If you reinstall the ROM, then why not disable the lockscreen until you can get it fixed?
You can install BSB tweaks and that has an option to disable autolock.
i had the same exact problem; it started freezing only on the lock screen then got worse and started freezing at random times while in use. I finally broke down and sent it in to HTC to check it out. I'm waiting to hear back with there diagnosis and I will pass along whatever they tell me.
Good to know the problem has come up somewhere else (if you're the only one you are most likely to hear it's your fault before they replace the most expensive component in the phone). Where are you located slimster?
How long have you been waiting for? HTC policy should be 7-10 working days from when they receive the phone at the lab (so they told me and I remember reading it somewehere here in xda too).