Having spent the past day or so struggling to get my shiny new HTC Wizard syncing correctly with Exchange 2003 I thought I would post the solution...
This only applies to those of you using ActiveSync to communicate from a WM5 (and possibly earlier?) with an Exchange 2003 server with SP2. SP2 looks handy for mobile users as it introduces HTTP direct push (well, it will shortly..) among st other features - this is the reason that I chose to install it.
Once installed, it allows a range of Mobile Access settings that include direct push (only actually available once MSFP devices - or patches - become available... Q2 seems to be the best estimate) as well as some interesting security features that allow a remote wipe of sensitive data, should a WM5 device be stolen/lost.
One of these security settings is to require a password on the handled device - a great idea... DON'T SET IT!! None of these security settings work with non MSFP devices - they throw a general server access error 85010004. So the server setting to check, on your Exchange 2003 SP2 server is:
(DOMAIN) > Global Settings > Mobile Devices
Click the "Device Security..." button
Make sure that the "Enforce password on device" checkbox is cleared - at lest until you have MSFP devices around
After that you can correct any other 85010004 or 85010014 errors using the advice from the Microsoft KnowledgeBase (have fun!). This SP2 problem isn't listed there yet (I got it, eventually, from a MS partner tech support site).
Hi Guy,
Have you been able to get Push to work? I installed the Exchange service Pack and enabled HTTP push. My WM5 wizard does a manual sync fine via GPRS, but when I check off realtime receipt, it keeps asking me for the phone's SMS number...
Have you encoutered this prob? I wonder if it makes a dif if my Phone OS is French while Exchange server is in English
Thanks
footang
Without the MSFP (which should be available VERY soon?) you have to rely on Exchange Server doing a 'fake push' using SMS... it sends an SMS to your device to tell the device to connect (over GPRS) to pick up new mail. This is NOT a proper push solution...
My understanding is that MSFP updates both the WM5 device AND the Exchange Server, enabling the server to implement true push... I'm seriously considering moving my Exchange to a hosted provider (probably Cobweb) as I have plenty of minor issues running Exchange 2003 on a small SBS server... Cobweb tell me they will have MSFP live this month.
I will let you know how I get on...
Guy,
I installed the latest QTEK Rom and push works great. The only prob is that it doesnt vibrate when the phone is in standby mode to let you know an email arrived.
cheers
I apologize for my ignorance regarding Pop3 email as all I use is corporate email. I setup an activesync partnership on a laptop that only has EarthLink email. I kind of expected to be able to configure the 8125 to send / receive EarthLink email from it's Outlook E-Mail but it seems that I need to create an separate Pop3 account for EarthLink on his PDA?? I'm sure I'm missing something extremely simple but my searches have been fruitless.
Feel free to blast me into oblivion ( after pointing me in the right direction of course!)
Fire when ready Gridley!
tia
Steven
Assuming you wish to get your pop3 email on your PDA whilst it is not connected to your laptop (GPRS or WiFi) you wll you need to create a new email profile on the PDA using your existing email settings. If you just want to syncronise your email between the laptop and PDA then just set up this relationship in Activestink. If you want to use your PDA as the medium over which your laptop will connect to your email account then you will need to configue your PDA as a modem.
Let me know if I am way off in uderstanding your problem...
So my understanding is that even though the client has one email account with EarthLink and he'd like to synchronize his contacts, calendar and email with his PC he has to create a new Pop3 account on his PDA that retrieves his email while he's on the golf course or wherever that is completely separate from his Outlook E-Mail? (and this guy wonders why I'm trying to push him into a corporate email account!)
Thanks for the help!
Steven
Yep. Thats how I do it. My POP3 account is duplicated on my PDA and laptop. I use the T-Mobile web push service to shove the emails to the PDA just like text messages. I can't see why a corperate email account would be any better or different. I also have my corperate email on my PDA and corperate laptop. Same process....
Thanks for your help regarding this but now I'm confused. With my corporate I have one and only one account on my PDA which synchronizes with my Exchange server. My question is ... can my client's EarthLink email be downloaded to his PDA's main Outlook E-mail which was configured when I created the AS partnership? Or does he have to have new emails delivered to his EarthLink profile and use his PDA's Outlook profile only to review old emails when his PDA is on the road? This makes absolutely no sense.
There is a major difference between this then and Exchange email.
Sorry to be so boneheaded but I really can't believe that this is supposed to work like this!
Steven
Goodness your starting to confuse me :? AFAIK the Outlook email profile on your PDA is purely there to act as a syncronised copy of the email client that you configure AS to work with. If you look in your PDA email options you do not get the opportunity to configure this profile. In effect this profile only gives the user the ability to store on his PDA those emails that already exist on the partner PC. In addition he will be able to edit these emails (Reply, delete, file and create new) whilst the PDA is disconnected from the PC. Upon the next AS syncronisation any ammendments or new emails created on the PDA will be sent using the PC communication path and any new emails receievd into the main PC (Exchange) account will be updated to the PDA. This functionality is desgined for all PDA's BUT remember most PDA's don't have the phone built in so this is exactly the functionality they need.
If you want your clients coperate email to be updated "live" to his PDA (Phone Edition) there are three ways to do it:
1 Configure a POP3 or IMAP4 account on his corperate network with suitable dial-up access - This will be dog slow as the PDA will have to use the GSM (NOT GPRS) network to access.
2 Configure his MS exchange server to handle the new "push" email service available with Exchange 2003 SP2. A relationship is set up between the PDA and the Exchange server and the connection is made over the internet which will allow his GPRS/EDGE connection to be utilised which will be miles quicker than GSM dial-up. This method allows emails to be "pushed" to the PDA in a similar way to text messages rather than the client having to make a connection every 30 mins or whatever. The PDA software will need to be WM5 AKU2.
3 Use a 3rd party relay system such as Goodlink from Good technologies. The PDA can be WM2K3 and does not require AKU2 functionality as a client app will be installed on the phone. This works by having a secure connection between his corperate network and the Good Technlogy service centre which will then link to the PDA in a very similar way to option 2.
Any other email accounts will have their own profile configured on the PDA.
I sure hope this is of some help to cause my fingers are sore typing this out on my Wizard :wink:
Thanks for the info but I'm quite aware of and have been utilizing the corporate methods of PDA email for a number of years. Unfortunately all my clients have Exchange servers so I haven't had to deal with Pop email in quite a number of years. This particular client is a friend that insists on living with his Earthlink email. I'm just so used to having my email synced without having to work so hard!
I appreciate your effort !
Steven Putnam
MCSE / CCNA
(not that letters mean anything)
chow
No probs Steven, the only thing I would add is POP3 accounts on a mobile device will normally fall foul of useable SMTP gateways. I'm not sure what earthlink use but if you run into difficulties trying to send emails you'll know where to look. An SMTP relay server that accomodates user validation is required when your "off the ISP network"
Hi!
I just got PushMail activated on our company Exchange server and sychronising now works great, contacts, email etc. I do however got this annoying problem that mail shows up like 10 minutes after they have been sent and recieved at the server (I checked in Outlook and the mail had arrived) starting synchronizing manually or just hitting "send and recieve" in pocketoutlook immiedetly finds and downloads the new e-mail. If I wat about 10 minutes the mail shows up as well, but is this really how it should work isn't push mail all about the mail coming in the moment it's sent?
Push Mail is activated in my comm manager...
Any ideas?
Best Regards, Olle
Olleman said:
Any ideas?
Click to expand...
Click to collapse
Yes, wait for a new ROM. Hopefully will be fixed then...
I have the same problem. Testet the server with MTeoR and 9100, they get the email direct, without the 10 minutes delay.
Go to ActiveSync --> Menu --> Schedule...
Change the settings in "Peak times" and "Off-peak times" to "As items arrive" instead of "Every 10 minutes".
Olleman said:
Hi!
I just got PushMail activated on our company Exchange server and sychronising now works great, contacts, email etc. I do however got this annoying problem that mail shows up like 10 minutes after they have been sent and recieved at the server (I checked in Outlook and the mail had arrived) starting synchronizing manually or just hitting "send and recieve" in pocketoutlook immiedetly finds and downloads the new e-mail. If I wat about 10 minutes the mail shows up as well, but is this really how it should work isn't push mail all about the mail coming in the moment it's sent?
Push Mail is activated in my comm manager...
Any ideas?
Best Regards, Olle
Click to expand...
Click to collapse
Hi Olle
I also have push e-mail enabled on my TyTN and I normally receive my mails just a bit before they arrive in my Outlook Inbox.
Can you check your ActiveSync schedule? Is it really set to "As Items Arrive" or have you set a frequency (every 5 or 10 minutes)?
Also, what ROM version are you using?
Regards
Andreas
Hi!
Thanks for your answers, I went through all the settings I could find before I posted and I do have active synch and sceduling set to "when items arrive" it was actully my default setting.
My ROM version is: 1.18.263.2
Swedish language.
I do too, as many others have the same problem with bluetooth stereo sound so I'm looking forward to a new ROM release, perhaps that will solve my 10 minutes delay as well - or could it be some setting on the server?
I have also noticed that my device definetley seems to draw more power with pushmail activated than what it did when I used IMAP4 and looked for new mail every 20 minutes. I always have my 3G/GPRS connection active since I've got flatrate on data.
,Olle
Could be your Operator's DHCP lease timeout policy that's getting you. You're describing exactly the push email situation that happens when your phone's IP address changes faster than the 7 minute heartbeat. Your description fits right down to the increased power consumption too btw. Try this: check your IP address every 5 minutes or so using www.myipaddress.com to see if its changing. If it is then there's your problem and you need to see if your operator has a plan that provides a DHCP lease timeout that's greater than 7 minutes.
Also, there's an A2DP solution too but it involves buying more headset hardware.....
hm...not that problem either, I seem to have the same IP number as long as my connection is active..
,Olle
Hi again,
hm....just to add some more information to the subject that perhaps will help someone to see what the problem is...
I tried setting the schedule to every 10 minutes and back again to "when object arrives" (I've got swedish language on the phone so I'm not sure about the exact phrase) to see if the setting somehow had "locked"....same result though. I did however find something peculiar, my phone is synching every 8 minutes the WHOLE time, I've never used push mail before but I assume that it shouldn't behave like that except if I do get an e-mail every 8 minutes - right?
It also says in active synch that it's synching "E-mail 0/1" every time but I seldome have a new mail after this "every 8 minute synch".
Ohh btw, about the A2DP thing, I don't really considder it a fix if one needs to buy new hardware, that's more like going around the problem. I've got the latest Sony Ericsson A2DP Stereo headset and the phone should definetley be able to use it.
Any ideas anyone ?
Best Regards, Olle
hi guys when setting up push mail, will it auto detect if server has latest service pack etc, as i have set mine up and dont have the option for 'as they arrive' under schedule only got manual,5m,10m etc
Hello,
I think you have a problem with the setup of your infra.
You need to :
*Configure your exchnage to enable Direst push
*Put an HTTP timeout of a least 15 minutes
Take care if you are using Microsoft ISA2000 you need to adapt registry key.
More info please visit www.httpsync.net
Cheers
Hi!
Thanks for your answer, by infra, I assume you mean the exchange server that I'm synching with? I'm leaning more and more towards this as well since all the settings on my phone seems correct and our server admin has just enabled push mail on our server and noone else is using it at our company but me yet.
Best Regards, Olle
Yes in fact enabling the push on the exchange side (or your mobile) is quite simple but some strange behaviour can occur...
ie: the direst push is based on http session that must be keep online during 15 minutes...
also the device receive at it FIRST configuration that the Exchange is able to perform direct push if at the time of the configuration the exchnage was not able to perform direct push you have a risk that you would never be inform of the capability so you need to reconfigure your device ...
ISA2000 is not able to relay (by default, without modifiyng the registry) the fatc that you exchange is Direct push enable...
your sysop will found many information on my website here upper.
André
Olleman said:
Hi!
Thanks for your answer, by infra, I assume you mean the exchange server that I'm synching with? I'm leaning more and more towards this as well since all the settings on my phone seems correct and our server admin has just enabled push mail on our server and noone else is using it at our company but me yet.
Best Regards, Olle
Click to expand...
Click to collapse
Well, my TyTN is sync'ing every 8. minute aswell. But Push is working correctly with MTeoR and 9100 with the same Exchange server.
Guys has anyone got a step by step on setting up push, cause there seem to be options and things that some people leave out, My compnay is trying to test it to see if we should roll it out and microsoft just keep blowing their horn about how great it is and nothing on how to make it work!
Standard Tytn and standard exchange server, starting from scratch.
Also just a note that with the Tytn my boss has handed me and with it in it's current state the schedule option is greyed out, I would ideally like to reset and start again, but it is his one we are testing before we role out XDA mini-s's
EDIT:
OK, problem sorted, looks like the servers I was adding, if i clicked the adanced options it wouldn't save, so now, setting up of a server is done and is syncing.
EDIT; nope, still not syncing up although now I can press the sync button and it actually does something, takes ages , but says 'none' under last sync
Olleman, are you using Office 2007 as well?
I exited Outlook 2007 (beta) and it seems that the typical "syncronize every 8. minute"-thing has stopped.
EDIT: No I'm lying. It had no effect...
8 minute syncs mean the connection is being dropped between your PDA and your Exchange server. Every 7 minutes the PDA side heartbeat wakes up activesync and re-establishes the connection and AUTD syncs your mailbox. Exchange can't send email to you when it arrives because it can't signal your PDA's activesync and tell it to perform an AUTD operation because the existing connection is getting dropped. So it queues the request for the next time the connection gets established.
That being said, there are a number of things that could cause the connection to drop. Since your IP address appears to be stable, that isn't one of them and your next step is firewall timeouts. As has been stated earlier, if your Exchange system has an ISA as its front end then the heartbeat timeout has to be increased from its default value using the indicated links.
I actually implemented mine w/o an ISA by enabling http proxy on the front end server. So, the only device in my way is our Checkpoint firewall which has a 30 minute https timeout (no issues). You might also have to check your own firewall timeout settings for https (or http if, God forbid, that is your connection).
Also: the date and time are correct on your PDA right?
OK, now that I have the server there, thought it might work, but no go, can anyone give more details on what i should do?
Well, I have T-mobile and if I use the default t-mobile ROM. I can sync with all but email. I set up an exchange server without ssl so I can use the $4.99 tzones plan, (HTTP only). :lol:
Works fine if you hard reset and do not allow their ext rom crap to load by soft resetting after the hard reset.
Without their limited, BULL S*&##T, attempt at making more money by charging you extra just to use the Server Activesync functions, ,,, ya, stuff that is in WM5 and works fine by default, bastards.
:twisted:
Anyway, try to softreset after doing to pen alignment stuff, after a hard reset, before it loads the ext rom programs, and ServerActivesync will work, or use another ROM.
Settle down, Beavis :lol:
I recently got this email from att yahoo:
Dear AT&T Yahoo! Member,
We're making some security improvements to your AT&T Yahoo! service. These changes will affect members who send or receive email from a desktop or mobile client program, such as Microsoft Outlook, Microsoft Outlook Express, Eudora, Apple Mail, or Thunderbird.
To help us ensure the security of your email, you will need to change the settings on your desktop or mobile email client program.
you may take the following steps to change the settings on your desktop or mobile email client program:
Open your email client program.
Locate the email account settings for your particular client.
Change the POP server to pop.att.yahoo.com.
Change the SMTP server to smtp.att.yahoo.com.
Check the option labeled Use an encrypted connection (SSL) and change the SMTP port to 465.
Check the option labeled Use an encrypted connection (SSL) and change the POP3 port to 995.
Confirm the above settings then click OK.
I already tried my first comandment "Thou shalt not ask before search!" but alas I can't seem to find how to change ports on e-mail set up. I'm running wm6 but I don't know if wm5 had this abbilty as I didn't need it then. Any help would be great!
So, mabey I should have posted under wm6 & titled the post photon question. At the very least somebody would reply to flame me or something. lol
I had the same problem. Turned out to be the operator. They do not offer full Internet services, only WAP and unencrypted e-mail (i.e. no SSL). The problem sorted itself out after switching to another operator . . .
Add a colon then (port #, no spaces) after each in/Out server. That is how I have it set up with my 8525/ wm5
Thanks, I'll give that a shot. If not I guess I can open a hot mail account and forward email till att fixes the auto set up in August (per the "help" desk)
I'm experiencing a serious Exchange ActiveSync problem. Sometime in the past day or two, my Exchange ActiveSync (I currently sync to a hosted Exchange account with 1&1) starting synchronizing every minute, regardless of whether there was any changes or anything new to sync. It does this no matter whether I tell it to sync as new items arrive, manually, or on some schedule. I have definitely customized my device (3rd party programs, etc.), but the only things I changed over the past day or two was:
- added an IMAP account and set it to check for new mail every 30 mins (it seems this is the only way to enable IMAP IDLE - i.e. it downloads new mail as soon as it comes in) (this is my work email account, so the IMAP server is from my work but because our firewall doesn't allow connections for SMTP, I'm using yahoo's smtp server that I pay for to send outgoing email)
- changed the DNS servers for Sprint Power Vision since one of them was down and therefore Pocket IE requests and other network-related requests that required DNS were taking a long time to complete (see http://pdaphonehome.com/forums/htc-...7-web-access-problems-ie-stalls-locating.html)
However, I wasn't paying that close of attention so I'm not sure if the issue started when I made either of the above changes or not. I've since tried removing the IMAP account and it didn't help. Then I completely removed the Exchange ActiveSync profile, sync'ed up to another Exchange server so I could remove all my data (so that when I rejoined Exchange ActiveSync with 1&1 again there wouldn't be duplicates), set-up the IMAP account, and then set up Exchange ActiveSync on 1&1 again and let it download all my data (by the way, this took a loooong time and numerous syncs). However, when I was all done, it was once again attempting to synchronize every minute. I also tried changing the DNS entries back to "use server-assigned addresses" but this had no effect either. I'm at a loss for why its doing this, unless 1&1 has screwed something up somehow. Any help or advice is greatly appreciated, as I can't let it stay like this since the continuous sync'ing will kill my battery within a few hours. Thanks.
- Marc
P.S. I'm using a Sprint Treo 700wx running WM5 with the newest 1.15 update from Palm. 1&1 is running Exchange 2003 SP2 as far as I know.
Same problem here,
old situation:
using wm6 (hermes) with exchange server which would sync directly on change.
new situation:
using wm6.1 (hermes) with exchange server syncs once every minute regardless of settings.
hopes someone knows any registrytweaks of changes (wm6 > wm6.1) for this.
greets,
Jeroen