Database Users

MDA PRO will not wake up from standby

Hi.
This problem has been posted before, but there was no answer, that worked for me. I was wondering, whether anyone has found a fix in the meantime:
My MDA crashes almost every night when it's in standby and can't be woken up by pressing the POWER-button.
Sometimes, this even happens during the day when it's connected to the computer, goes to standby and then is disconnected.
Only a soft reset will solve the problem.
I don't really have that much software installed, especially no Today-screen plug-ins.
However, I had task switchers such as switch and tswitch installed, which didn't work for me and thus has been removed. I have the impression, that after uninstalling these, my problems started.
One of these - I don't recall which one - has a today plug-in which monitors battery and memory capacity.
However, it seems that programs on my MDA never get completely uninstalled. The unistaller always says that it can't completely uninstall the software and whether I'd like to remove the program from the list of programs installed. So what I did was clear the device manually... maybe that was a mistake...
Any thoughts on this?
sacha

I have exactly the same problem. First I had no battery charge and then after replacing the battery, I have this problem.
Any ideas please?
Is it a hardware fault and I need to return the device?
Cheers,
Joe

I have a same problem too, but until today i don't find any problem solving. Please help.

I've had exactly the same problem with my T-mobile MDA pro. I first returned it to the shop but the tech department could not find anything. Gradually the problem got worse; in the end it would not power-up at all and I had to perform a soft-reset each time. Even with only the factory default software running. Returned it the second time and got a new machine; problem solved. So it definitely is a hardware problem.

Could this be a battery problem?

This may be dumb, but ..........
This may be wildly off but I've had two problems that looked a bit like this with my XDA exec. Sometimes when I go walkabout with the wifi left on, even though I've switched off the pda, it will refuse to wake up afterwards. This has happened a few times, but never if I switched off the wifi before going on the move. I wondered if it was trying to connect and entering some hangup state. I have heard it beeping in my pocket as I walked past wifi points and it wakes up. Obviously it isn't consistent.
The other problem happened when I first got the pda while I was carrying it in trouser pockets with the on/off button exposed (ie not in the closed end of the leather cover. It appeared to be hung up and wouldn't wake up (apparently) but all that had happened was that the backlight had been switched off by an extended press on the on / off button. That may sound really stupid, but without the backlight in some lighting conditions the screen just appears dark. I sorted that one, by ensuring the end of the pda with the on / off switch is always in the pouch and safe from being squeezed in my trouser pocket.

Solution Found!!
its a problem with the voltage control Unit on the Mainboard. My solution for my Jasjar was to install Pocket Hack Master and then disabling the CPU scaling of the Bulverde in the settings. Before turning your unit off or closing the clamshell make sure the speed is underclocked at 312 mhz..you can always set it at 520 while using it. Hope this helps!!

clemsyn said:
Solution Found!!
its a problem with the voltage control Unit on the Mainboard. My solution for my Jasjar was to install Pocket Hack Master and then disabling the CPU scaling of the Bulverde in the settings. Before turning your unit off or closing the clamshell make sure the speed is underclocked at 312 mhz..you can always set it at 520 while using it. Hope this helps!!
Click to expand...
Click to collapse
same problem here. sometimes i just press meny meny times (very fast) the power button and the screen turns on. other times i have to soft reset.
clemsyn i'm not sure i understand your solution. do you say that every time i want to turn of the screen i have to start PHM before, and set the speed to 320?
if this is the solution, wouldn't it be very annoying?

I've got exactly the same Problem. I've already changed the battery, flashed Original Rom, WM6 and so on. The strange behaviour of my Mda Pro still exists. After a while, the Pro switches off (Standby-Mode) and most of the time, i can switch it on with pushing the Power-On-Button. But if the Pro stays in the Stand-By-Mode for a while, i cant't bring "him" back to me. Only a Hardreset works (most of the time, i have to put in the Power-Supply, otherwhise, only the red light flashes one time when i push the reset-button).
The problem first appears, when i flashed the original Rom to WM6 (with all steps i had to do: upgrade bootloader to 1.01 and so on). Downgrading to Bootloader 1.00 didn't solve the probs.
At this point, i'am a little bit confused.....i need help
P.S:
Hopefully, my first post is not the last one
Edit:
http://forum.xda-developers.com/showthread.php?t=267448&page=1
I've just read this Thread. Very good informations. So i'll try it with an original Battery...i will post my experience asap.

Not for me it worked
clemsyn said:
Solution Found!!
its a problem with the voltage control Unit on the Mainboard. My solution for my Jasjar was to install Pocket Hack Master and then disabling the CPU scaling of the Bulverde in the settings. Before turning your unit off or closing the clamshell make sure the speed is underclocked at 312 mhz..you can always set it at 520 while using it. Hope this helps!!
Click to expand...
Click to collapse
Hello Clemsyn,
I tried this with Pocket Hack master. First it worked and i started walking, and singing throough my house again.
And now, after a few days, it gives me the problems back. No difference if it is automatically set to standby or with the power button. sometimes I still need to reset.
Hack master gives an error when restarting, so I am sure it was switched on to this 312 speed and blocking the scaling of my Qtek.
I am tring to find a railway to put my head on!
Huib

I think we all have the same problem and no one has found the solution to it ? what a shame i-mate couldnt come up with a patch or upgraded ROM which will work hazzle free..
I have to soft reset everytime when my phone goes to standy mode and doesnt wake up.
I am sick of this **** , planning to sell my jasjar ....any takers ?not really here tho.

I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM + AUTO) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2 where the resolution was to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.

Having big problem with SPV M3100 freeze/sleep of death

It seems that a lot of people with the Hermes has the phone crashing/freezing/sleep of death to varying degrees of seriousness. But most of you have solved the issue by offloading programs, etc.
My device from day one has crashed/frozen regularly & still doing so right now.
Upon reading about users with the same problem I assumed it was a piece of software but no matter what apps I had loaded or unloaded the phone would freeze, usually after waking up from sleep mode. Sometimes it wouldn't wake up at all & other times it wakes up only to freeze again.
Right now I've nothing loaded onto the phone just plain hard reset & set up 3G & wifi & even removed the sd card but guess what it still freezes up.
I've noted that 99% of the crashes occur under these circumstances. When wifi is activated & the phone goes into to sleep mode without deactivating wifi, when I try to wake it up it'll freeze & not wake up at all or sometimes it will wake up but then freeze up again.
Maybe you guys can try it. Just activate wifi & let the phone go to sleep. Wake it up & see if it hangs. Please bear in mind though that it doesn't do it everytime.
Another thing I noticed is that when the phone freezes up it also gets very very hot which is a bit worrying.
This one single problem has spoilt what is actually a great device. I'm not sure what to do with it as I got it off ebay sim free. I've tried all the available different rom but no change. I'm beginning to think I might a defective wifi module or some other hardware issue.

This is a ROM problem, wait until newer ROMs come out and they will fix the sleep freeze issue.

This is happening to me too with my Cingular 8525 on the Black Majic Rom with WM6. Very, very frustrating! Maybe there's a program that can automatically turn off the wifi when I accidentally forget to turn it off?

I have Dopod Lite and I have option in Wifi Setting/Powersafe mode, where I can set Auto turn off after few minutes

I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM + AUTO) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2where the resolution was to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.

wm6 - phone wakeing up

Everyone,
I have a strange problem with my prophet, I have tried about 3 diff wm6 roms so far from this site.
And once flashed my phone randomly seems to wake up.
The screen will flash and turn on for now apparent reason.
Any thoughts?
My mate who has a wizard has the same problem.
cheers,
Mike.

Could it simply be the active sync error (it keeps automatically starting up)?
If so, just do this:
Open Activesync on your device and tap on Menu>Add Server Source. Add any info to create a fake server sync. After that is complete go to Menu>Schedule and change the two dropdowns to "Manual" and tap "ok" at the top right. You can now go to Menu>Options and delete the Exchange Server setting you just added.

I have the same problem since I installed WM6 Underground yesterday.
I've tried your solution but it doesnt work (it still occurs after a soft reset).
Anyone else has a solution? This is so annoying

Try locking the device
I have noticed the same thing but it's going away if I'm locking the phone (only the power button remaining enabled).

yes this is happening for me using the ASERG 3.12 WM5 ROM.
It's really irritating as it seriously drains the battery. Went down about 30% last night.
Also waking up means running all sorts when the phone is in my pocket.
Short battery life causes me big problems as I travel a lot......
I'm thinking of going back to one of the less troublesome WM5 ROMS. I gave up with WM6 due to the loss of BT, GPRS and Wifi settings after a soft reset.
I'm sure one of the geniuses will fix all these issues soon.
cheers!

this has been fixed - http://forum.xda-developers.com/showthread.php?t=299069
Your waking up problem could be an faulty radio side-effect, it thinks it is receiving a call or sms and wakes up.
The most reliable radio rom right now is 2.61.21. You can upgrade to that without losing any data, and it fixes all call and sms, BT and Wifi issues. I applied that to a Jester's WM5 and solved all my problems plus got a better battery life.

Polaris reboots and/or hangs randomly

Hello,
I have three Polaris (O2 XDA Orbit 2) here that crash randomly.
a) Sometimes they just refuse to wake up pressing power. Screen stays black, right green network LED blinks normally (as if phone is registered correctly) but the phone is NOT reachable, the mailbox answers the call
b) the device resets and reboots without any obvious reason...
the mentioned problems occur once in 1 or 2 days, not really reproducible...
Does anybody have the same behaviour? Is it a problem of installed Software?
Additional Software installed:
AvantGo
GoogleMaps
TrendMicro Office Scan
PocketCM Contacts 0.19b
Memmaid
Sprite Backup
Resco Explorer 2007, FTP, Registry
WakeUp Tweak
Calendar+
Advanced Config 2.1
TomTom 6
Battery Status Plugin + Clock

What kind of configuration you did with the Advanced Config 2.1?? the others applications are on my phone too, except Battery Status Plugin + Clock and WakeUp Tweak

is there any option to export the config? Its hard to type everything...
WakeUp Tweak is necessary for Alarm Bug prevention (IMHO) and does only set 2 reg keys AFAIK

nobody who has the same issue?
Can DirectPush can be the reason? I am connected with an SBS 2003 Exchange almost all the time...
Thx for an help,

Hmm... I have the same issues and im am using direct push as well. I am going to disable direct push for a few days to see if that will solve the problems...
One more thing. Apart from direct push we are both using resco explorer 2007 but I don´t think that this has something to do with the problems.

I would try to uninstall batterystatus had the issue too had to do hardreset.

The Bleedin' Obvious...
Apologies if this is just too damn obvious to be of any use, but on earlier XDA models I have had problems with poor connections on batteries, so I would check:
1. That your SIM is clean and properly seated - reseat if necessary
2. That your battery terminals are making good contact with no potential obstructions and that it latches properly when closed
3. Try removing, cleaning and reinserting any SD card you may have inserted
That should eliminate any hardware-based causes. The only other thing that I recall having caused problems in the past (on the Artemis) was battery status - especially it's behaviour on boot (and wake??). Might be worth removing it for a bit to see if it makes any difference.
Good luck...there's always return to manufacturer - you might just have a dodgy unit?

Hi, I have the same problem as you (the first one only).

Do you use push mail palmbluetooth? I am trying to test if it has something to do with direct push. I turned it off right after yesterdays post and had no black screen or reboot since. But well... It will take some more days to figure if direct push and these problems are related.

exactly the same problem.
Hi,
I have exactly the same problem of hazardous reboot.
I have a Cruise with the SFR (Vodaphone French) ROM.
I have see it live twice while my phone was on my table without having touch it.
I'll test this like you without 3G a few days and let you know.

hardware is not be the reason, although its worth to check. But it happens also if the unit is laying on the table without touching it at all...
batterystatus is NOT the reason, had reboots without it installed, can someone verify?
Resco Explorer 2007 is NOT the reason, had reboots without it installed, can someone verify?
Direct Push is the open issue to check. Without this enabled, I have a stable unit for 32 days but I'll try many more since this was not so often...
Any comments are appreciated but its definitely NOT a faulty unit since all three of mine have the same issue. Faulty firmware? Faulty OS ;-)
CU

do you have bandswitch installed?

your is a software installed problem mate!
Report here all software installed, bye

Still no reboot or hang since disabling direct push... I did not change something else and had reboots or hangs nearly every day. Would be great to know if it is really direct push/active sync...

same with my device, I think DirectPush is the reason. Can somebody else confirm?

You guys mean to tell me that direct push, which is built into the OS and is a major component of AS on the device for years doesn't work? Come on now. I refuse to believe it. If it truly caused instability like you guys say, that would be an even BIGGER issue than the lack of video drivers!
If anything, there must a software conflict going on that is causing the instability. As a true test, try hard resetting and without installing anything, turn on AS push. Wait a day and let us know what happens.
I'll be getting my TC tomorrow and loading it up to the hilt, including setting it up for my 4smartphone account.

Well... It may sound strange but I really start to belive that this is a direct push issue. I did not have these reboots and hangs right from the start and thought about what I have done before getting the problems. I uninstalled a lot of software and nothing changed. After reading the post of avoigt about direct push I remembered that I did enable this right before the issues started. On the other hand I would not bet all my money that it is really direct push causing the problems but it is the No.1 candidate now.
I am not willing to do a hard reset right now and test just direct push course I need some of the installed components for my working days. I hope someone else is able to test that. I would even offer my exchange server for testing...

Exactly the same problem (Polaris hangs or reboots) several times a day. Removed Direct Push and have not had a problem in three days. I set the schedule in ActiveSync to every five minutes. Also changed the GPRS connection to "Always on".

Same problem!!
My Polaris just cuts completely off a few times a day or screen goes black and can't awaken it. It was working fine for weeks and just started doing this.
I do have bandswitch installed and I do not use direct push.
EDIT: When I push on the battery it turns off. I hope its the battery and not the contacts.

Hi, same problem here.
The original version was the french ROM, and it worked for a week without any problem. (I have the phone for only one week). Last night I flashed it with a english version, and installed only 2 programs, skype and core player.
Facts:
1. if the phone is usb connected with the computer, it doesn't turn off.
2. if the phone is going in power save mode automatically refuses to turn back on by pressing the power button. It's like the display is disabled. If I call my number when is down like this, from the phone that I am calling from I can here the call, but the HTC doesn't ring.
3. it goes off after about 2 minutes if is innactive, and I can turn it back on only by reset. If I am using the phone (playing, browsing, etc.) it doesn't turn off.
I guess it's a soft problem. (but then again, I'm just a beginner user with this phone)
Does anyone has a solution for this?
Thanks

xperia will not wakeup

in last 4-5 days it happened at least 3 times, when my phone was kept idle in my pocket ,the phone went to sleep mode and power button could not wake it up only resetting after removing battery cover could do so. this is making x1 very unreliable as one doesn't know when the phone has gone to sleep mode in pocket. otherwise i was very satisfied with the phone and thought it was best wm i used ever. as a precaution i re checked power option and un marked the switching off device options. i have read that this was common occurance in many wm phones. any solution?
thanks

Ive had that happen too. I noticed it was only when I had the TF3D panel installed and active.
Do you have TF3D too?

no i have not installed TF3d.

What did you install then?
In my experience it happened with TF3D installed as well.

it seems that i have found temp. solution. i have change my email setting to download mails every 5 min. now in last 5 -6 hrs there was no problem.

I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM + AUTO) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2where the resolution was to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.

I have this prob too, using energy rom and hard resetted, but the prob still there

Try my solution it might work for you if its to do with the sim/radio/network rather then a particular installed app. If you never had it on the original ROM then the ROM you flashed with might have introduced the problem and I'd advise flashing back to the original if possible. If not its worth trying my solution it worked for me on HTC Tytn II with HTC ROM and HTC Touch Diamond 2 with HTC ROM.