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I've had my Qtek 9000 for a week. I've spent most of that week installing software, and getting it setup (using a lot of useful info from this site).
This afternoon it locked up, and wouldn't respond to any button presses (including the on/off button)
Soft resets result in it powering backon, but stopping at the boot screen, after displaying the ROM versions in red text.
Eventually, I tried a hard-reset. Same thing happens - process goes ok until it displays the ROM version, when it just sits there. I've tried removing the SD card and SIM card and hard-resetting. No Joy.
I had just installed OzVGA, and was testing it when this occurred, but that is probably just a coincidence (surely a hardreset should fix anything bad that happened there?)
I hadn't at any point played with the ROM.
What should I try next?
And, does anyone know if I'm going to be able to get support for this in the US from Qtek? (I bought it in the UK), new
Thanks in advance.
-Steve
RE
Have you try taking out the battery, leave it for a while, put back the battery and do a hard reset?
It may work
Re: RE
FOSA said:
Have you try taking out the battery, leave it for a while, put back the battery and do a hard reset?
It may work
Click to expand...
Click to collapse
Unfortunately, no such luck
I'd tried that before, but the battery was only out for a short time. This time it was been out for at least 15 minutes.
Does anyone know if there's any kind of hardware or diagnostic test mode it can be booted into?
-Steve
How about updating/upgrading thr ROM?
This might work. you'll have to reinstall everything again, though
Jorgee said:
How about updating/upgrading thr ROM?
This might work. you'll have to reinstall everything again, though
Click to expand...
Click to collapse
Thanks - I may try that tomorrow. However, I'm a little concerned that updating it with a new ROM might invalidate the warranty (especially if it's not a QTEK ROM)
I was hoping that there was some kind of hidden 'diagnostic mode' I could try first, before taking that step. I've also been looking everywhere on the web, and I can't find anyone else that this has happened to. This makes me think it may be a hardware problem, though the way it just 'happened' seems more like s/ware.
Anyway, I'm out today so this will have to wait until tomorrow. My biggest concern at the moment is how I'm going to get any warranty support in the US. All I have at the moment is a very expensive brick!
-Steve
Have you tried entering bootloader mode?
BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE
Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:
__ + __ + RESET HOLE
Hope this helps. WHat's your ROM verison/language anyway?
Jorgee said:
Have you tried entering bootloader mode?
BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE
Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:
__ + __ + RESET HOLE
Hope this helps. WHat's your ROM verison/language anyway?
Click to expand...
Click to collapse
Thanks - but no improvement. I do get the 'serial' screen (with v1.00 displayed at the bottom), but when I do _+_+reset from there, it just goes back to the 'normal' Qtek boot screen and sits there.
Unfortunately, not having access to the OS, I don't know exactly the ROM versions etc. However, the info displayed in red text on the Qtek boot screen (where it hangs) is as follows. How do you interpret this?
R 1.03.00
G 42.36.P8
D 1.13.64 WWE
Thanks for your help - I'm hoping I can get this resolved without having to find out how to get support from Qtek!
-Steve
thefixer said:
Jorgee said:
Have you tried entering bootloader mode?
BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE
Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:
__ + __ + RESET HOLE
Hope this helps. WHat's your ROM verison/language anyway?
Click to expand...
Click to collapse
Thanks - but no improvement. I do get the 'serial' screen (with v1.00 displayed at the bottom), but when I do _+_+reset from there, it just goes back to the 'normal' Qtek boot screen and sits there.
Unfortunately, not having access to the OS, I don't know exactly the ROM versions etc. However, the info displayed in red text on the Qtek boot screen (where it hangs) is as follows. How do you interpret this?
R 1.03.00
G 42.36.P8
D 1.13.64 WWE
Thanks for your help - I'm hoping I can get this resolved without having to find out how to get support from Qtek!
-Steve
Click to expand...
Click to collapse
You have a WWE (English QTEK ROM) but since you cannot enter bootloader mode, I don't think you will be able to update. You might have to return your device to where you bought it
Jorgee said:
You have a WWE (English QTEK ROM) but since you cannot enter bootloader mode, I don't think you will be able to update. You might have to return your device to where you bought it
Click to expand...
Click to collapse
Jorgee,
I notice (in the HTC 'confidential' manual I just downloaded) that there is a diagnostic program. Apparently, I put it on an SD card, and do Power+Backlight+reset to invoke it.
Do you know if that diagnostic tool is available anywhere on here, or elsewhere on the web?
Also - I wqas trying to find exactly how to enter 'bootloader' mode (after I have the 'serial' screen). Should it boot differently from here when doing a hware reset (_+_+reset)?
Regards
Steve
Actually, when you see SERIAL, that means you are already in bootloader mode. One question, what ROM do you wanna update to? QTEK, IMATE, MDA, O2?
Do the following once you get the SERIAL ON THE SCREEN:
1. Open active SYNC, then choose FILE>CONNECTION SETTINGS, then remove the check on the USB option.
2. Connect the phone to the computer with the sync cable. This should change the SERIAL on the device to say USB.
3. Run the ROM Upgrade (whichever it is you chose).
This shoulod update your device. If you are able to enter bootloader mode (SERIAL) this means that probably your ROM (OS) is damaged. Just update it even to the same verison then it should work.
If you get Country ID error while trying to update or any other error, just inform me, i'll walk you through the process.
Jorgee said:
Actually, when you see SERIAL, that means you are already in bootloader mode. One question, what ROM do you wanna update to? QTEK, IMATE, MDA, O2?
Do the following once you get the SERIAL ON THE SCREEN:
1. Open active SYNC, then choose FILE>CONNECTION SETTINGS, then remove the check on the USB option.
2. Connect the phone to the computer with the sync cable. This should change the SERIAL on the device to say USB.
3. Run the ROM Upgrade (whichever it is you chose).
This shoulod update your device. If you are able to enter bootloader mode (SERIAL) this means that probably your ROM (OS) is damaged. Just update it even to the same verison then it should work.
If you get Country ID error while trying to update or any other error, just inform me, i'll walk you through the process.
Click to expand...
Click to collapse
Hi Jorgee,
I'd prefer to go for the QTEK Rom (I'm assuming, from the info I posted above that I currently have 1.13.64 WWE). I'd like to go for the same or later version of this, but looking on the ftp site here I can't see ay QTEK ROM upgraders.
I have checked that when I plug in the USB I get 'USB' appearing on the screen, so I'm hoping that a ROM upgrade will at least work, even if it doesn't fix my problem.
One other thing that concerns me. When I plug into USB (with either a PC or the AC charger) the LEDs aren't lighting to indicate it's charging. Obviously, when during the flash upgrade I should make sure I have a reasonably charged battery. However, I don't know if I do (or even if it's currently charging).
-Steve
I guess leave it charged using the AC adapter for an hours, then here's the QTEK ROM.
ftp://xdaupload:[email protected]/Universal
Under Shipped ROM's you should see the QTEK.
If you cannot find it, tell me, ill send it to you. Trying to avoid this because it is almost 60MB in size
Jorgee said:
I guess leave it charged using the AC adapter for an hours, then here's the QTEK ROM.
ftp://xdaupload:[email protected]/Universal
Under Shipped ROM's you should see the QTEK.
If you cannot find it, tell me, ill send it to you. Trying to avoid this because it is almost 60MB in size
Click to expand...
Click to collapse
Thanks - I'd already found it on the devbuzz site, and am currently giving the unit an hour or two's charge before trying this. Wish me luck!!
-Steve
OK, here's what happened when I tried to update with the same Qtek firmware:
Initial dialog (that shows old and new (to be installed) firmware versions had blanks for all three firmware versions currently installed.
Started the upgrade, and left it running (couldn't bear the tension of watching!). Came back, and found the following error message displayed:
"Error 113: Extended ROM Update Error"
The update tool indicated that I should 'try again'. I'm currently re-charging the unit, and hoping (against hope) that this error was caused by insufficent battery charge.
-Steve
Okay, but maybe it just didn't update the extended ROM but the OS rom has been updated properly. After this error, try the __ + __ + reset button and see if it does boot fine.
Jorgee said:
Okay, but maybe it just didn't update the extended ROM but the OS rom has been updated properly. After this error, try the __ + __ + reset button and see if it does boot fine.
Click to expand...
Click to collapse
No luck.
I've also tried re-flashing a second time, but this time I watched it to see what happens
As the radio firmware is flashing, a message to that effect is shown on the Qtek screen. Once that is finished, the upgrade tool starts the extended ROM flash. At that time the Qtek's screen goes completely blank. The, after a minute or two, the upgrade tool reports that the extended ROM failed to upgrade.
I am assuming that normally, while flashing the extended ROM, there's a message on the phone's screen to say what's going on?
I'm also wondering whether to have a go at flashing the ROM in one of the other ways?
-Steve
I heard sometimes just flashing the Radio only might work.... Then after that you can flash the rest. Just extract the contents of the ROM to a directory. Take note of the ff:
Radio : radio_.nbf
OS : nk_.nbf
Ext : ms_.nbf
I just rename/move/delete the MS and NK files then run the update
Jorgee said:
I heard sometimes just flashing the Radio only might work.... Then after that you can flash the rest. Just extract the contents of the ROM to a directory. Take note of the ff:
Radio : radio_.nbf
OS : nk_.nbf
Ext : ms_.nbf
I just rename/move/delete the MS and NK files then run the update
Click to expand...
Click to collapse
Thanks Jorgee. Still no real success, but I think I might be getting closer.
I've tried the above (using both the original romupdate_ut.exe and MaUpgradeUt_noID.exe - same results with both).
I've tried each of the three files individually (using the ones from the shipped ROM, as downloaded above)
radio_.nbf always seems to flash ok
ms_.nbf always fails right at the start, and nothing appears on the phone's screen
nk.nbf almost worked. It started, and got up to 87% (tried this 3 times), with the update showing on both the phone screen and PC. Then it failed with error 112, leaving the '87% complete' message on the phone's screen.
Soft or hard reboots still result in us just ending up 'hung' at the boot screen.
Once again, thanks for your help so far. However, I am beginning to give up hope!
-Steve
I have the same problem with my Dopod 900 at post http://forum.xda-developers.com/viewtopic.php?p=207524#207524
But mine is no problem with EXTRom Upgrade
Waiting for your advise!
Thanks
truongia said:
I have the same problem with my Dopod 900 at post http://forum.xda-developers.com/viewtopic.php?p=207524#207524
But mine is no problem with EXTRom Upgrade
Waiting for your advise!
Thanks
Click to expand...
Click to collapse
I wish I had a solution!!! I've spent about 20 hours trying to get this thing to boot!
One question though - how did you get the 'boot option' menu up (allowing you to clear the registry etc). I might try that on mine (I had assumed that a hard reset ALWAYS cleared the registry.
Given that I was playing around with ozvga before this happened, there's a small chance that might help (though I think not; as I can't see how that would also stop the flash update working)
-Steve
Hi Friends,
My new mobile phone SPV M600 got stuck whil starting showing four lines of messages as shown below.
IPL 2.10.0001
SPL 2.10.0001
GSM 02.07.20
OS 2.10.1.22
Can any one please help me in geting my phone to today's screen.
I also attached the screen shot for reference.
did you try a hard reset ?
Ya I tried both hard as well as soft reset but same screen is stuck again and agian.Can any one please help me in this regard as I am very new to PDA family.
Ok, first things first:
Since you are new to this, are you sure you preformed a hard reset?
It is done by holding power + camera + comm manager buttons (one on the right, two on the left) and pressing with stylus in the reset hole at the same time.
A message should appear asking you to press 'send' (green phone button) to confirm reset.
If this does not help, you may have a serious problem.
Please answer the following:
Is the device fully charged?
Phone will fail to boot if the battery is too low.
Did you install any software right before this happened?
This should have been resolved by hard reset, but just in case I am asking.
Did you change the ROM, attempted CID / SIM unlock?
This could require more serious measures than I can advise on.
I did exactly the same thing which you mentioned.But even then it is stuck at the same screen.
Ya u r right I unlocked my mobile using a software from eBay.The unlock was successfull and I tried to insert T-Mobile sim, it also captured the signal and I was able to make and recieve calls then after that I wantedly switched off the phone and then tried to start it, there got the problem.
Can any one help me in this regard please.
I am having the same problem, but my phone is not sim-locked.
I've got the same problem after attempting smart1_wm6_pp8mb.exe
I'm having the same problem with my G4 QTEK S200:
Attempted to upgrade to WM6 Rom using smart1_wm6_pp8mb.exe
After reboot the phone got stuck at the QTEK Screen
Tried Hard Reset (Camera+Power+Comm+Reset) followed the steps with the same results (bricked)
I also tried re-flashing the rom back to the factory one using RUU_Prophet_220734_2207114_024721_QtekWWE_Ship and ROMUpdateUtility-NoVendorID.exe in Windows Vista with WMDC (Windows Mobile Device Center v. 6.0.6873) and the phone in boot loader mode (tri color screen) with working USB cable, with windows firewall disabled and symantec AV disabled as well, RUU keeps saying error 260 "the update utilitiy cannot connect to your pda phone..." .
Do you think I should try this process using XP instead? No matter what i try i keep getting the error 260
Any help would be greatly appreciated
Got it fixed!
it was definately a Vista issue. once i tried it in XP with ActiveSync it worked like a charm and i got my phone back up and running. also used spb backup and restored all my settings.
ipl/spl screen
i got the same problem with new rom wm6, and the 260 eror, my problem is that i have xp and the activesync does`t connect ...
... means i cant redo the original rom ????
PLEAAASEEE HELPPPP !!
Again My phone SPV M600 got stuck at IPL/SPL screen
Please Can some one advice me how to get my phone back.
I raised the same issue 7 months back after that my phone got recovered automatically and there were no issues till last month. Last month onwards it is again got the same problem and now it is permenantly stuck at that screen what ever you do.
yekanth said:
Please Can some one advice me how to get my phone back.
I raised the same issue 7 months back after that my phone got recovered automatically and there were no issues till last month. Last month onwards it is again got the same problem and now it is permenantly stuck at that screen what ever you do.
Click to expand...
Click to collapse
A rom reinstall on xp solved my problems on that one. retry a couple of times! It may not work the first time! hard reset as well...
Try an official wm5 rom just in case
good luck
Can you please gimme step by step procedure
HI Phil,
I am new to these kind of installations . CAn you please Gimme step by step procedure for ROM installation.
mine is now also stuck, after trying to install new rom. wont connect to active sync either, have i fooked it? tried hard reset etc.
thanks
(with a turned off phone, press and hold camera button then insert USB cable)
then flash provider ROM
RECOVERING FROM ERROR IN STEP 8 WM5->WM6
1. Don't panic
2. Don't panic
3. Unplug the phone
4. Reset with stylus,and keep the Camera Button pressed.
5. A 3 color screen will appear(Bootloader Screen)
6. Connect your device with your PC,and run the NVID(no vendor) WM5 rom.
7. The device will be resetted after RUU(rom update utility)finishes
8. Repeat the WM6 upgrade,from STEP 5..
Click to expand...
Click to collapse
from here http://forum.xda-developers.com/showthread.php?t=310452
hi jay
i seen your post in n00b guys one, i fixed it!!!!, thank you so much, i couldnt remember how to get it to those 3 colours.
thanks again
Colin
Hi Iam unable to get the NVID ROM
Hi,
I am unable to get the NVID ROM. The Rapidshare link that has been provided in the other thread is not working. Can some one tell where can i get the ROM.
collywog19 said:
i seen your post ...
Click to expand...
Click to collapse
no problem mate.
..and yekanth i see what u mean about the dead links. i have the files on my computer at home but i'm posting from my prophet right now, so i can't upload. Try using the "pdaviet temp" from one of the wm6 threads?
(http://rapidshare.com/files/54265407/Prophet_PV_Temp.zip)
Hi Iam able to update the Rom but no use
Hi,
To mention my phone is from orange-UK. I got the orange rom from our FTP site and did the flashing/update what ever you say.But still it is getting stuck at the same IPL/SPL screen. Iam very much worried that I will not get a proper solution for my problem.It will be very grate full if some one resolve my problem.
just seems strange...how did you fix it last time? did it just start working again? A random guess would be that the camera button got liquid spilled on it or is stuck in.
If the camera button is pressed in the phone will go to 3 colour screen every time it is turned on.
It won't do any harm if you try to press/move that button to see if u can "unstick" it, not likely I think but u never know...
I have read and read and read. I have "bricked" my phone in the past and fixed it. I have used, tested, and flashed many roms from this site (Thanks to all cooks for their work!) but I still consider myself somewhat 'new' to troubleshooting.
I woke up this morning to make some important phone calls today and as luck would have it, my phone was stalled again. It's been doing that for a few weeks now. My last flash was Open Touch 5.0 UL I believe (either that or 5.2 biggy) and it has been working great except for the occasional freeze.
EDIT: Forgot to add, the actual problem is now it won't boot up after it froze this morning. Just sits at the boot screen
So I've tried my other methods of fixing it... /edit
Except this morning nothing is working. I have tried flashing with Orig. T-mobile ruu, tried SD flashing with the RUU_signed.nbh, tried restarting the computer, phone, removing battery and sim... NOTHING! When trying the sd flash (which I've never done before today, it reads and tells me to push the down button but then goes to bootloader screen and just sits there. With the RUU I'm getting err 300 but I'm using the SAME RUU (4.10...) that I've used in the past to reflash my phone AND tried the new one (4.26...)
Possible problem: Does it matter what kind of usb cable you use? I don't have the normal one I use as I am not home but I figured usb is usb...
I've read about it being a motherboard issue, how common is this?
I've read somethings about MTTY, would this apply to me??
Please help, anyone who has any suggestion, I'll try it!!
Stats:
IPL 4.10.0002
SPL 4.10.0000
NOT hard-spl'd
Wing w/ Open Touch Project 5.0 or 5.2
actualy the sd method needs hard spl thats all i can really provide
I appretiate it, that I did not know... I could barely find anything on how to do it even.
im having the same problem bt instead of freezing da screen jus goes different colors or jus goes gray and stays der
Thats basically what mine did. The colors would get messed up and no matter what button i pressed it would not do anything. My advice to you edrift, is BACK UP YOUR STUFF NOW and reflash it asap if you can still reboot. I can get into my phone at all now.
yea i tink i might jus throw my phone away.dis is jus gettin rediculous
Symptoms:
I turn the power on.
Grey screen with searching for SD card comes on for half a second
Tri-color screen comes up with ONBL 1.27.0000 SPL 2.00.cmon F256
I cannot activesync but I can HardSPL and Rom update. I have tried several Roms with no success. I ran mtty and no success.
The odd part is if I take the battery out of the phone for a while sometimes it comes on but the volume settings freak out.
Any chance I have a damaged volume button so it is taking it to bootloader mode as if I have power and volume held down?
starge problem but i dont think that ur volume button is damaged cause u say that it boots if u wait
it might be some damaged data in ur flash in that part that controls what buttons do
just a thought
What does your SD card contain? Are there any softwares or programs can cause problem as a conflict wih your device? Maybe you got a problem similar to me.Take your SD card out, install your device back to the original WM6.1, then up the HardSPL_v2(by Cmonex), then you can up the Rom you want.
Try it.
I actually do not have any SD (microSD) card in it. I have two Touch Vivas and the broken one just does not behave like the working one. If I hold the red + green + power on the working one I get the factory reset screen. On the broken one it does not stop it from going tri-color. I have tried the reset button under the cover a hundred times.
The fact that it sometimes tries to boot into Windows (gos into the smart mobility screen) gives me hope but I am ready to dump the phone.
nicksti said:
Symptoms:
I turn the power on.
Grey screen with searching for SD card comes on for half a second
Tri-color screen comes up with ONBL 1.27.0000 SPL 2.00.cmon F256
I cannot activesync but I can HardSPL and Rom update. I have tried several Roms with no success. I ran mtty and no success.
The odd part is if I take the battery out of the phone for a while sometimes it comes on but the volume settings freak out.
Any chance I have a damaged volume button so it is taking it to bootloader mode as if I have power and volume held down?
Click to expand...
Click to collapse
Pal,
Try to get back to the old spl, if the same problem presists, then flash stock spl and flash the official rom from htc. I guess, and just i guess ur viva model number is deffer.
Hmm, i have the same problemen with my pharos, and the rom and SPL are the original, never flashed ones. When I hard reset, normal procedure happens, formatting, then winmo 6.0 is reinstalled, you get the screen calibration, customization, then it resets, and I'm back to the threecolor screen.. what should I do?
thebst said:
Hmm, i have the same problemen with my pharos, and the rom and SPL are the original, never flashed ones. When I hard reset, normal procedure happens, formatting, then winmo 6.0 is reinstalled, you get the screen calibration, customization, then it resets, and I'm back to the threecolor screen.. what should I do?
Click to expand...
Click to collapse
hmm.. then u should try switching to other official version or custom rom to fix that.
MTTY
try mtty method..
jagan2 said:
hmm.. then u should try switching to other official version or custom rom to fix that.
Click to expand...
Click to collapse
Thank you for your advice, from you say I guess you think the ROM i have now is 'broken' ? I've tried resetting it and reinstalling it several times, after the forth time I had a working phone again, but that was only until I turned it off. When I turn it back on: woosh, three color screen again. Somehow i have the feeling this might be more related to the physical memory being broken than the rom on the memory, or am I mistaken? Wouldn't the phone be unable to work if the Rom was really 'broken' ? I am just guessing here, I am going to try fixing it with a new rom this weekend, I am just trying to figure out if that is going to help or probably not
ravichandrabr said:
try mtty method..
Click to expand...
Click to collapse
Thanx! Will look into that!
Hi, i am sure someone will have an answer(even if it is to say...there is nothing that can be done) to the problem with my phone.
I am not a technical person...use the phone with still its original settings...rom etc..
today the internet stopped working (maybe connection issue). so I tried to switch off and switch on again. the phone is not starting again...i have tried soft reset, removing the battery, sim card, memory card etc.. no luck
when i press the power on button..i hear the buzz...then the screen lights up with the HTC logo and some numbers at the bottom..which are
R2.04.50.22__2
G15.26.50.07U
D1.43.70124
And then nothing happens...
i have not yet tried the hard reset option..as would not like to loose the details on the phone...if possible. But if it is the only option, i am willing to try.
I will be grateful for your help, and please explain in plain terms if possible..kindly be patient if i do not understand the technical terms..
thanks in anticipation
Hi,
If read your post correctly you have not made any attempt to alter your phone's ROM and it is still as supplied.
Looking at the radio and ROM installed this is probably outside warranty, which is why you are asking rather than returning to your vendor.
This being the case it does not sound like your phone is booting and a hard reset will make any difference.
Will the phone start in the bootloader mode (achieved by turning the power off completely and holding the vol down button while powering up).
This is a tri-colour screen and is restarted by removing the battery.
It sounds like the ROM is corrupt or damaged.
You could try loading the stock rom from your provider or loading one of the very good cooked rom's from this site if it just corrupt.
This process is a bit long winded and will need extra direction if you have not spent any time on this site.
thanks
thanks for the reply waspsl
u r right, i have not changed the rom
and it is out of warranty
it starts in the bootloader mode..i.e i can see the 4colours(includind white) and the bottom says "serial" and then when connected to computer says "usb"
nothing further happens
when i open windows mobile device center, the phone is not connected
what next do i do?
how do i load the rom?
thanks again
amar
hard reset sorted the problem for now(although i lost the data)
thanks