Database Users

My Magician freezes

Hello all,
last week I got my new HTC Magician, here in Austria so called "T-Mobile MDA Compact". Unfortunately I have the problem, that my device freezes from time to time (at least 1 time a day). This happens most of the time when using the T-Mobile IntelliDialer, but sometimes it happens even when I do not use the device at all.
When the problem occurs, I am not able to make or receive a call, the upper status LED is gone as well (no signal, no blinking).
When I got the device I had ROM 1.13 installed, but after I heard that maybe this could cause the problems, I installed version 1.12 from T-Mobile site, but still have the same problems.
Now I am really out of ideas, don't know what to do. It seems I am not the only one with this problem, so I am afraid it hase no sense to switch the device with a new one @ a T-Mobile shop. Or do you guys have a "good", normal running Magician w/o this bug?
Thanks in advance for your help!
Greetings, Matthias

Helle again,
As you've got the same problems on rom 1.12 & 1.13 and you got it just for a week I'd say go back and get another one. There are people with simular issues and I guess there are much more users without it, like myself.
So my advice use your warrenty, make a backup of your contacts etc. first with sprite (trial version is available) or AS or whatever, saves you a lot of times. I won't restore the apps just reinstall, maybe it is some combination of a faulty program & with a backup you get that back as well. And it gives you the chance to determine, if possible, what's causing the freeze.
Good luck, M

ok, then thanks again
Today I made a ROM update @ T-Mobile. If that did not the trick (I will look for errors the next days), then I will use my warranty and change the device itself. I hope they don't send it to technical support somewhere, but give me another one instead...
Greetings and thanks for your infos, Matthias

haimat said:
Hello all,
last week I got my new HTC Magician, here in Austria so called "T-Mobile MDA Compact". Unfortunately I have the problem, that my device freezes from time to time (at least 1 time a day). This happens most of the time when using the T-Mobile IntelliDialer, but sometimes it happens even when I do not use the device at all.
When the problem occurs, I am not able to make or receive a call, the upper status LED is gone as well (no signal, no blinking).
When I got the device I had ROM 1.13 installed, but after I heard that maybe this could cause the problems, I installed version 1.12 from T-Mobile site, but still have the same problems.
Now I am really out of ideas, don't know what to do. It seems I am not the only one with this problem, so I am afraid it hase no sense to switch the device with a new one @ a T-Mobile shop. Or do you guys have a "good", normal running Magician w/o this bug?
Thanks in advance for your help!
Greetings, Matthias
Click to expand...
Click to collapse
Hi,
I have been using my Magician for almost 8-9 months .. moving from ROM version 1.11 to 1.13 WWE BigStorage (radio 1.11 to 1.13 as well).Recently (last 1mth or so) I start to notice that I have a strange problem similiar to you, my 'radio' would 'hang' where I cannot receive or make calls, can't even receive or send SMS. However, my signal (the top bar signal strengh) will still work. This is really fustrating .. because the PDA still works, I won't know when my Magician 'hangs' ... (at least until I try to send SMS or make a call).
I've downgraded to Radio 1.11 & ROM 1.11 ... I'm still facing this problem, but not as often (sometime once in 2 days). The strange thing is that my wife who is using a Magician as well, is facing the same problem (symptom arrise almost the same time together). Both our phone used to be fine.
So far, no luck trying to locate the source of the problem, and I don't think both our magician's hardware got screwed at the same time ... I have a feeling, it has something to do with GPRS ... gut feel ... but cannot confirm.
Anyone face this problem and managed to solve it, I would appreciate any pointers ... Many thanks!
Note : I don't install additional ROM software such as CallerID, etc ... I only use intellidialer.

Hello, you could be right with your GPRS feeling, I have it as well...
Is the LED of your device blinking, when you have one of these freezes?

Hi guys,
Don't know if this gets you on the right track, but a few months ago I had major memory problems with my magician. Thought it was a virus, probably was one or two today plug-ins that consumed all of my memory very rapidly. Think of plug-ins like OO journalbar. Didn't look at the led blinking I just soft-reseted to solved the prob. for a few minutes. Very inconvenience when you're navigating in a car.
Since I ditched these plug-ins eveything is fine, tried them afterwards of course & noticed the memory leaks.
When you're not using anything like those apps. it must be something else. Maybe there's something on the forum.
Cheers, M

I thought about some apps or plugins as problem source too, so I refreshed my device without installing any additional app to it -- no success. So I still have these hangups, even if I have no tool installed...

Sounds like really s..tty problem.
Does the use of gprs or phone functionalities make any difference? what happens when you skip the ext-rom installation (hard-reset & soft-reset just before the customization kicks in) & go for basic WM2003, without all the TMO apps&branding?
M

... tried this allready, but without any difference, device freezes serveral times a day. I would say it's a hardware fault, can't think of another problem source.
Yesterday I spoke with a T-Mobile tech @ T-Mobile support. He told me, he is not aware of this problem and he always had "good" devices. And he updated my ROM to latest version...
Since I still have the problem, I will change my device now and see if this makes any difference!

haimat,
I think exchanging your magician is the best option, the techi might be right in saying he only encountered good ones. Haven't found much error reports like yours, so the rest must be good (look at the bright side). Hope you can trade it directly without any hassle & enjoy your magician for the rest of it's lifetime.
Found some people with a universal with simular probs. didn't read all posts though there were so many. So can't tell you how it ended, it's about a JasJas that hangs and hangs and ...
In the meantime good luck with the change of your device.
Cheers, M

K-Jam restarts itself...

Hey Guys, is this only my issue or it happens to you as well?
I noticed that my K-Jam (Qtec or whatever) restarts itself from time to time. I have almost fresh (yesterday formatted) WM5, no today plugins, no additional appz installed. Sometimes when I look at my phone it shows Password Keypad which is set to lock the device after 24h of being idle (that's the way I realized it must have been restarted).
I didn't have enough time to play with it and check how often it does so, thought I will ask experts here first...
Right now I have 1.6.7.1 WWE ROM, I will update to newest today and check if it solves the problem (by the way ... which one do you recommend I-Mate or Qtec?).
Thanks!

TroLoo said:
I noticed that my K-Jam (Qtec or whatever) restarts itself from time to time. I have almost fresh (yesterday formatted) WM5, no today plugins, no additional appz installed. Sometimes when I look at my phone it shows Password Keypad which is set to lock the device after 24h of being idle (that's the way I realized it must have been restarted).
Click to expand...
Click to collapse
this is quite well known issue. wizard sometimes resets itself without any particular reason and it was discussed here many times. i used to have this problem with my wizard, however after updating to AKU2 ROM, it got much much more stable than before. try to update ROM to newest AKU2 version and then check if problem persist.

eva_d said:
this is quite well known issue. wizard sometimes resets itself without any particular reason and it was discussed here many times. i used to have this problem with my wizard, however after updating to AKU2 ROM, it got much much more stable than before. try to update ROM to newest AKU2 version and then check if problem persist.
Click to expand...
Click to collapse
Right... sorry for mentioning well known topic again then...
Thx for the reply!
TroLoo

I certainly had a major issues with this on the old rom.
However int eh past week I have lost 2 important phone calls when the damn thing has rebooted int eh middle of a telephone call.
Robin

Random Restarts

Has anyone had this???
My MDA Vario restarts on it self on a regular basis...then it asks for my password n den pin....
is this due to the fact that its been dropped twice??
or is it because i play mp3s on a regular basis?

Are you overclocking it? I was getting that as well but I reduced the speed to 240MHz from 264MHz and it hasn't happened since.

nope

Could also be the ROM Version you are using. I had constant reboots ( 3-5 times a day ) with the original T-Mobile ROM - now that I am using the QTEK 2.18 all is fine - no more reboots.

hmmm im using the original t mobile rom.....i seriously didnt want to blank my rom and flash a new version cos i aint done it before

Well known issue with the TMO Ship ROM I'm afraid. I'm stuck with it (and the reboots) as I need BB Connect but if you don't need BB then I'd recommend the latest QTEK, it's excellent and stable

JoninLA, thanks for that info mate, but whats BB?
also can you direct me to the latest rom, and a few simple instructions...
if the process is long then i wont do it. ive got a ton of coursework to get done...so messing about with fone makes me life a bit more stressful

BB (Blackberry).
Latest QTEK ROM is at ftp://ftp.xda-developers.com/Wizard/Roms/Qtek/ and I was using the 186504-ruu_9100_2170702_21707102_20710_qtek_wwe_ship.exe which was very stable

Guys... I have the same problem with resets. However, this only happens when i have the bluetooth on. Anyone heard of any glitch with the bluetooth patch?

Well I haven't tried having the bluetooth off so you may be right - kind of sucks to say you can't use the SD in all the time or you have to turn the bluetooth off. Basically, this is an issue with the AKU1 and never had any problems with the AKU2 QTEK ROM so if anyone in this post chain doesn't need Blackberry connect I'd just recommend upgrading to a decent ROM

We're wondering if this problem, along with the MDA Vario ROM, might be SD-card related? See thread at http://forum.xda-developers.com/viewtopic.php?t=33537
Andre

andrewilley, hi mate....now that you mention it...restarts only kicked off when i got my 1GB mini sd!! never happend before :shock:

SBouri said:
andrewilley, hi mate....now that you mention it...restarts only kicked off when i got my 1GB mini sd!! never happend before :shock:
Click to expand...
Click to collapse
What's on your SD card at the moment, is there anything that would prevent you from doing what I'm doing and taking it out for a few days for testing purposes?
It would also be worthwhile downloading B_Uptime, a neat little utility that logs all reboots so you'll know how long your device has been running and when any unexpected reboots have occured. See the thread at: http://forum.xda-developers.com/viewtopic.php?t=45168
Andre

Well that's a full week with not a single unexpected reboot. When I had the SD card in place I was getting several reboots a day. I've got to put the card back in now as I need TomTom, so I guess the reboots will come back and really prove the point if there's any doubt left.
Has anyone else tried this test to see if their reboots go away without an SD card in place?
Hopefully it'll be fully cured with a newer ROM, anyway. I'm waiting to see what the new T-Mobile UK one is like before venturing into that area though.
Andre

andrewilley, mate ive done a hard reset..and also deleted a film of my mini SD card..since then there has not been any random reboots

First post so be gentle.
New to my MDA Vario with a 2 Gig card.
Random reboots have caused me to search for answers.
This link may have some answers.... http://www.aximsite.com/boards/showthread.php?t=112638
I have tried the fix and will see what happens.

thanks for the info-i tried that activesync fix but still had 2 futher reboots today :x
Have called tmob, im waiting for them to call me back now :arrow:

a bit of googling and i found it seems the problem is quite common-
http://www.modaco.com/index.php?showtopic=235270&st=0
i noticed, today the rebooting has been really frequent and its the first time in ages i actually got sined into msn messenger-(albeit for 15 minutes before "unexpected error":roll: ) just wondering if maybe the 2 things are connected in any way?
also havent activesynced for a couple of days
seems theres a new tmob uk rom out very soon-hope tis fixes this very annoying problem

dmonik, Good find mate, I noticed that mine restarts when ive put a large film on the Mini SD Card

dmonik said:
a bit of googling and i found it seems the problem is quite common-
http://www.modaco.com/index.php?showtopic=235270&st=0
i noticed, today the rebooting has been really frequent and its the first time in ages i actually got sined into msn messenger-(albeit for 15 minutes before "unexpected error":roll: ) just wondering if maybe the 2 things are connected in any way?
also havent activesynced for a couple of days
seems theres a new tmob uk rom out very soon-hope tis fixes this very annoying problem
Click to expand...
Click to collapse
I've tried the Activesync fake server trick from that thread, seems to help in some ways. But, I've found that if you cold boot or soft-reset, then the AS schedule returns to how it was before the change, so you have to do it again.

How many soft resets/day do I have to accept?

I'm using a t-mobile MDA Vario II for two weeks now.
- Serial HT640...
- ROM Version 3.60.111.4
- Radio Version 1.50.00.00
(official German t-mobile WM6 update, no individual software so far)
I had to soft reset 3-5 times a day. Frozen display in different situations, during a call, when working with WM6 apps and even if the MDA was in standby. Therefore I had t-mobile replace the unit. They sent me an already updated replacement (serial HT638...) with the same ROM. I'm using this one two days now but the situation hasn't improved at all.
I just can't imagine that this is the way it should be. Are there any similar experiences? Will a cooked ROM improve the reliability? Do I have to use another Radio version?
Thanks for your help and greetings from Germany,
Andre

I soft reset roughly once every four or five days maybe? Usually cos I have installed something or uninstalled it.

My Vario 2 locks up when using TomTom6. Initially I did a soft reset to get it going again but I then found that pressing the OK button (on the side) took me back to the Today screen, I could then tap the TomTom symbol and hey-presto it's back working again. Have you tried this?
Dave

I used to have to reset my Vario 2 about 4 times a day with the original T-Mobile WM5 ROM on it as it kept freezing. That was one of the main reasons why I tried the WM6 ROMs when they came out on here. Since I started installing the ROMS from here, I'm down to maybe one every couple of months. I haven't tried the official WM6 ROMs, as I'm perfectly happy with the custom ones.
My advice, spend a couple of days playing with Matt_K's Pandora kitchen. It's ridiculously stable, and you can set it up exactly as you like it without any of the stuff you never use!

Thanks, gonna try this. Andre

Andre_K said:
I'm using a t-mobile MDA Vario II for two weeks now.
- Serial HT640...
- ROM Version 3.60.111.4
- Radio Version 1.50.00.00
(official German t-mobile WM6 update, no individual software so far)
I had to soft reset 3-5 times a day. Frozen display in different situations, during a call, when working with WM6 apps and even if the MDA was in standby. Therefore I had t-mobile replace the unit. They sent me an already updated replacement (serial HT638...) with the same ROM. I'm using this one two days now but the situation hasn't improved at all.
I just can't imagine that this is the way it should be. Are there any similar experiences? Will a cooked ROM improve the reliability? Do I have to use another Radio version?
Thanks for your help and greetings from Germany,
Andre
Click to expand...
Click to collapse
Also if you are running WM5 and in some WM6 situations see here:
http://forum.xda-developers.com/showpost.php?p=1078848&postcount=2
Mike

[Q] Start Screen gone (only time, batt and GSM viewable)

Hi
I flashed my HD2 with yuki's WP7 ROM (thanks to him and all of you who made this possible!). I updated my phone to the latest build (incl. ISV beta cleanup). This was some time ago, but yesterday, the phone once crashed, rebooted, and now i don't see the start screen anymore. After the phone is booted, i do see the time and the batterystatus, as well as the GSM-Indicator. But i don't see any tiles! I can receive phone calls, i can shut down the phone and start it again, but the start (home) screen is just empty.
Anyone has an idea, about how to fix this? I tried installing some tile-cabs from the yuki-thread, but no success.
Need help please.
Thanks.
Martin

I've suffered the exact same problem - same ROM too.
I got tired of it after the third re-flash in as many weeks that I decided to change the SD card (was using the 2Gb card that came with the HD2).
I put in an 8Gb card (also from a HD2) and haven't had a problem since - fast, stable and really happy with how it's behaving (although bluetooth still sucks the battery like it's going out of fashion, but that's another story...).

Hmm, too bad. Thanks for your reply.
I did a few reflashes the last few weeks also, sometimes i was totally stucked with locked sd-card, etc.
I'm using a seperatly bought 8GB sd card,on which WP7 ran fine for 3 Month...
If i don't find a solution to this issue, i will go back to WM6.5, and buy a new HTC in about 1 month...
bye
martin