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A horrible thing just happened today...my god damned friend dropped my universal down from 3 feet height...nothing really has happened, but the edges are bruised...a little paint chipped off at a couple places....small deformations in the contours :-(
he says....."duh....sorry"
i'm all freaked out here :-(
now.... the question
is the body/ outer shell of the universal replacable?
if yes, how much does it cost and where can I order it from?
arghhh :-(
thanks,
San
PS: if you don't have an answer, or nothing to say at all, atleast sympathize for me!!
Presumably, you mean "ex-friend" ;-)
Cheers,
Steve
StevePritchard said:
Presumably, you mean "ex-friend" ;-)
Cheers,
Steve
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Click to collapse
food for thought indeed!!!
cheers,
San
dreamtheatre39, I am so sorry. I know you waited so long for your Qtek. I suggest you friend should start saving now for your birthday - perhaps a replacement?
I too am very careful with my EXEC. I want it to last forever or at least till its next Pocket PC phone upgrade. I would really hate it if my EXEC would get any scratch or defect due to handling, especially if it is not my fault. So I do understand your frustration.
StevePritchard said:
Presumably, you mean "ex-friend" ;-)
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Click to collapse
Would have had to carry him out in a pine box, if it had been mine!
pine? cardboard at a push :wink:
send it back under the insurance for the device?
thanks everyone!
I guess only people who own a universal will know how valuable it is....I am over obsessed with my gadget, and have constantly been "over protective" since i've got it! I keep a "wipe" sandwiched in the clam shell al the time to prevent scratches on the keyboard and display.....I keep wiping off the dirt at 5 minute intervals thru the day!
and in the name of satan why o why is it meeee to suffer this wretched wrath :-(
Can anyone tell me if its possible to change the outer casing? Is it complicated and too difficult to do so?
Thank you all once again!
San
I think only contact with HTC or where you bought Universal to see what they can do , my PDA2K got replace by HTC.
Hi!!!
Sad to know...but I can tell u the goodthing that IT IS POSSIBLE to have a new body..Entire casing can be changed..so do not worry.As of now the stocks are not there as it is just launched officially in India...In case I get a dead one with a Good Body, will let u know...I am based in Pune....
I can relate dreamtheater.... I dont think I can trust any friend with my device without constant guidance. Even my husband has to be under my eye when he's tinkering with my dopod.
Is it still under warranty? Then maybe it can be replaced... or maybe you can always give subtle or not so subtle hints to your friend (if he is really a friend) to replace it...
Good luck
hey!
hee hee I wish i could give those *subtle* hints lol
It really is not so bad, frankly speaking....but, the freak that I am....makes me soooo damn fussy about things, and i keep looking at those tiny abrasions all the time....and cant get it off my phucking head :x
I'll just have to wait until I screw it up a little more, and by that time....I'd possibly get an outer casing so that I could slip it in some new clothes!
Until then.....
cheers and have a great new year guys (n angelika!)!
San
Hey DT,
That really sucks mate.
Your friend should really take responsibility for this, but i know its not the money. I know you would pay good money to have your universal back in good shape this instant...
I could have helped you if you had a Jasjar since i-mate is based in Dubai, but since you got yourself a qtek, there really isn't anything i can do. However, i do advise you talk to MMB about this as he might be able to arrange for a body from his supplier. No harm in trying!
Dont worry, it will be fine. Also, get yourself a good case like the ones from Piel Frama or a metal case from Brando
Cheers.
Gutted for you m8. Know exactly how you must feel. Been treating my new Wizard like a new born baby since christmas day and wont let anyone touch it. The wife asked to have a look at it and I just told her it was too much phone for her to handle
Im totally anal when I get a new phone and am constantly looking at it thinking it that a scratch. Im thinking of making the whole family shave their heads as head hairs dont half look like scratches from a distance.... Pubic hairs are far easier to spot though :wink:
Hope you sort yourself out m8.
universaldoc said:
Hey DT,
That really sucks mate.
Your friend should really take responsibility for this, but i know its not the money. I know you would pay good money to have your universal back in good shape this instant...
I could have helped you if you had a Jasjar since i-mate is based in Dubai, but since you got yourself a qtek, there really isn't anything i can do. However, i do advise you talk to MMB about this as he might be able to arrange for a body from his supplier. No harm in trying!
Dont worry, it will be fine. Also, get yourself a good case like the ones from Piel Frama or a metal case from Brando
Cheers.
Click to expand...
Click to collapse
@doc
hey m8! how've you been? ;-)
I wonder why I didn't think of asking mmb....I'm sending david a mail right away! He gave me excellent service while I bought it from him, hope hed do his magic once again ;-)
I spent the whole of today trying to find a case for my universal...I looked around for camera cases, waist pouches, n-gage cases.....all of them are either tooo small, or hideously bigg! Gave up....I guess its only piel frama for now :-(
got to keep humans away from my qtek until then
knowsleyroader said:
it was too much phone for her to handle
Click to expand...
Click to collapse
lol are u still allowed to stay at home?
cheers,
San
Yes but apparently only because she feels sorry for me that I wouldnt be able to charge my Wizard living on the streets
I always liked the couch anyway :wink:
my baby
I am appalled how easy it is to get the Jasjar scratched, the metal also gets dents so easily. I need to find out the cost of a new cover, I don’t like my baby with imperfections
Three feet? That's like... 3 stories in human-height scale!
Hey, at least your screen didn't crack like http://forum.xda-developers.com/viewtopic.php?t=36932 jesax's... poor guy.
heidy said:
Three feet? That's like... 3 stories in human-height scale!
Hey, at least your screen didn't crack like http://forum.xda-developers.com/viewtopic.php?t=36932 jesax's... poor guy.
Click to expand...
Click to collapse
3 feet indeed :-( it fell right off the table...
lucky for me, I had the cover protecting it....the one that comes with the device....I guess that took most of the impact!
If my screen had cracked....holy hell :O I don't quite know what I would have done!! I couldn't force my friend to buy me a new one, cuz....I would have killed him immediately
anyways, I've decided that i'd live with the scratches :-( considering the fact that it would take me another month and *all* the complications all over & again for me to source it! Now i'm ten times more careful....a little late though :-(
Best,
San
Hi dt,
Doing good mate, thanks.
Just be happy that the incident occurred on the 31st of last year and not the 1st of this year. Otherwise, that would have been a nasty way of starting a new year!
Any response from MMB?
Chin up mate!
I've noticed recently the backlight on my HD2 seems to have suffered some sort of malfunction or something. Might be a bit of a strong way of describing it perhaps.
Basically imagine if you have a blank white screen/image showing on the phone, there's a couple of bits on it that always stay in the same place where the brightness is not the same as the rest. I'm certain it's only been like this recently but no idea why.
You can only really notice it with very pale or bits of white on the screen but am wondering:
1 - if anyone else has this,
2 - how it's happened,
3 - anything I can do about it,
In particular if it's a fault with the phone (as I'm certain the phone has never been knocked and it definitely has never been dropped or pressed hard etc), is this something I could get done under warrantee.
If it is, can I get it fixed on warrantee even with no receipt since I bought it on Ebay? Every single HD2 is still in its warrantee period so I hope they could do.
Thanks!
I have the same, they advised me to contact support, but i kinda neglected it for the time being.
I have the same kind of spot in the middle of my screen, i only really see it when the screen is white, annoying tho :/
I dont like the idea of having to send the phone out and missing it for a few weeks :'(
I had the same problem on my device so I called HTC and they picked it up, repaired it and sent it back. Well they sorted out this particular problem (by replacing the LCD panel) but, alas, created few more. The buttons were not placed properly, the body was damaged and etc. So Angry and Disappointed Me called them up and they picked it up again. This time they replaced the whole unit (the actual body if I am not mistaken) and sent it back. Finally I was glad to have my phone back after two weeks.
Funny enough most of the HTC employees that I spoke to had very poor English. And I spoke with quiet a few of them. Luckily I am talented at mimicking broken English and didn't have much problem getting my message across. I'd imagine for most people it should be very difficult to explain their problem and arrange repairs.
Thanks for the replies.
Is it possible to do this without a sales receipt and still not have to pay? I don't think I should have to pay since it's not very old at all but I can't prove it's actually my phone I guess.
Did you just contact them via the XDA website or something?
I got the same issue. Most annoying when reading long emails or articles. I thought about sending it in for repair but I have voided my warranty already and don't want to be missing my hd2 for a couple weeks and get hit with a massive bill. I think it has something to do with the layers in the LCD not being completely flat. But I havent got that far in my explorations of this phone, maybe I will on my next trip.
You should contact HTC support by calling at the number for your country that you can find from the HTC website.
They can do everything with the phone's serial no. At least that's how it worked for my Kaiser I got on ebay too when I had a prob with it.
meegulthwarp said:
I thought about sending it in for repair but I have voided my warranty already.
Click to expand...
Click to collapse
Hmmm, good point. I have a custom rom on it so mine probably would be void too right? If I change it back to the original rom it should be ok though presumably?
Thanks anyway - glad this is not me.
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
NickT said:
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
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Click to collapse
I have sent mine. Post 3 above ^^^
AF241 said:
I have sent mine. Post 3 above ^^^
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Click to collapse
Ah yes, so you did. Sorry I was looking at the flag on your profile not your location
I have a small crack on the glass of my HD2 as well between the bottom of the phone and the power / end call key. It looks like a small hair stuck under the button Not sure if they would replace the glass for me as well if I sent it off?
I got my phone from O2 so I'm wondering if I'd have to go to O2 for repair or direct to HTC, maybe I could do both
Anyway, for now I think I'll refrain from sending it off unless it really starts annoying me. A bit of a pain though
I've emailed HTC as well to ask about this.....
Guys let's give ourselves a break! Everyday we try to make our phones work better and faster. Searching for ROMS, RADIOs, Themes, ICONs, APPs and everything that is available out there and trying them out one by one. "Even soldiers at war know when to sleep.." This time let's share some interesting, funny, scary or any story that you can share. Let's talk about our stories with our HTC HD2s!
Let's try to have some fun while reading different stories between you and your beloved HTC HD2. Let's share not only good things that happened but also the bad stuffs, and maybe someone out there can learn something from your story.
So what are you waiting for? Start sharing your stories here!
I'm currently staying here in Riyadh because of work. Every once in awhile, me and my friends went out. We went to Khobar that day, it was weekend here so we have no work. About 4-5 hours travel by car just to get there, so we have a few stop overs just to go to the cr, buy some drinks and get some gas. On the mid-way of you trip, we have this stop over on a gasoline station, i went to the other car to check for our other friends there. Then we continued our trip. After more or less 20 mins, i started to noticed that i can't find my phone anywhere. I didn't let my friends know it at first because i thought i just put somewhere in my bag. But after 10 mins of looking, my heart starts to beat fast. At that time i only have my phone for 2 months i think, so i was so nervous but i didn't let my friends see it through me. Then i asked one of them to please call my number so that we would know if the phone was on the car or not. Then he said that it was ringing but we are not hearing anything inside the car. Then he said that a saudi guy answered the phone, at this point i don't know what to do and i was so scared. Then i told him that if he's just only joking it was not funny. Then he handed over to me his phone and when i said "hello.." someone replied from the other side. I was so scared that the guy who found my phone will not return it to me anymore. Then he told us that he found my phone on a gasoline station. Then he said that we will meet on the next bridge. After reaching the next bridge at a speed of 180km/hr, we called the guy again. He said that he was waiting there for 10 mins and he left already. He said that we will meet on the next bridge again. At this point im completely losing hope of seeing my phone again.
When we reached the said bridge, we called the my phone again and the guy said that he was waiting there for quite sometime and that he was on his way to Dammam. We told him to wait for us at the road going to Dammam, then he told us that he was going to a wedding and he was on a hurry. Then he said that in the evening that day he will be in Khobar for the wedding and he will return my phone there.
I didnt enjoy the rest of our trip because im still worried about my phone. Then as soon as it get's dark, we called the guy again. And he said that he was in Khobar that time and we will meet. I'm still nervous at that point, but my friends told me that the guy will return my phone.. blah blah blah.. Then the guy told us to hurry up because he will be leaving soon. So we asked him to give us 3 more mins and we will be there.
Then when we arrived at the said place, we saw the guy on a Lexus Black 2008 edition i think. The guy handed the phone to us with out any questions.
I was so thankful that my phone was returned. And imagine, i dropped the phone in a gasoline station but then when it was returned to me there are no scratches or anything, thanks to my Piel Frama leather case!
Since that day, i never let even a split second that i can't see my phone. I promised myself to take care of it very well. I treated my phone as if i was taking care of a cute puppy.
As of today im still waiting for my Otterbox Defender Case to be shipped. And im willing to give my very best for my phone!
That's all...
Thanks,
Pongskie
Great story, glad to hear you got it back. I'd be panicking loads if I thought I'd lost my hd2 and someone had taken it.
I was annoyed when someone stole my Sony Ericsson P800 back in the day.
yeoldgreat1 said:
Great story, glad to hear you got it back. I'd be panicking loads if I thought I'd lost my hd2 and someone had taken it.
I was annoyed when someone stole my Sony Ericsson P800 back in the day.
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Click to collapse
Yeah! I think my chest was going to burst that time. That's why i'm so thankful to have it back again! Thanks for reading my story! And sorry for you Sony Ericsson P800. Hope you can post any unforgettable story about you HD2!
Mine is a bit lame, but over the past 2 weeks myself and my wife have been in hospital with our 3 week premature little girl in nursery care, during that time the HD2 was my saving grace, being able to stay on keep in touch with friends on facebook and general web browsing, take regular photos of our girl to update my wife while she was recovering from the surgery (c-section) and bub was in nursery, post online and send to family, uploading video to youtube etc. Everything is in this phone, there is not one limitation and thats what I love about it.
rainey06au said:
Mine is a bit lame, but over the past 2 weeks myself and my wife have been in hospital with our 3 week premature little girl in nursery care, during that time the HD2 was my saving grace, being able to stay on keep in touch with friends on facebook and general web browsing, take regular photos of our girl to update my wife while she was recovering from the surgery (c-section) and bub was in nursery, post online and send to family, uploading video to youtube etc. Everything is in this phone, there is not one limitation and thats what I love about it.
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Click to collapse
Wow! Very nice part done by the HD2 there. That's what i want to read. How HTC HD2 touches our lives. Hope you little girl will be fine and be a bright child! Congrats for that man! Cheers!
So come on guys! Post more stories.
mine is...
Since I got my HD2, my wife was on me about getting new phone and cost. all the way up until we were out and about and needed directions and needed to look up the store we were looking for. My HD2 came in like a champ. Yeah, I know I could have edone this with most phones, but for me, I like the flexability of this phone. and the size!!! I'm 6' 8'' and this phone fits me. Finally a phone that does not fill like I'm the giant in the room. BTW, I'm the normal one!!! the rest of you are muchkins!
FishWrapper said:
Since I got my HD2, my wife was on me about getting new phone and cost. all the way up until we were out and about and needed directions and needed to look up the store we were looking for. My HD2 came in like a champ. Yeah, I know I could have edone this with most phones, but for me, I like the flexability of this phone. and the size!!! I'm 6' 8'' and this phone fits me. Finally a phone that does not fill like I'm the giant in the room. BTW, I'm the normal one!!! the rest of you are muchkins!
Click to expand...
Click to collapse
Cool! HD2 always comes like a champ, well actually it is! ahah! Cheers mate for your cool story!
FishWrapper said:
Since I got my HD2, my wife was on me about getting new phone and cost. all the way up until we were out and about and needed directions and needed to look up the store we were looking for. My HD2 came in like a champ. Yeah, I know I could have edone this with most phones, but for me, I like the flexability of this phone. and the size!!! I'm 6' 8'' and this phone fits me. Finally a phone that does not fill like I'm the giant in the room. BTW, I'm the normal one!!! the rest of you are muchkins!
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Click to collapse
HAHAHA Amen to that..... everytime I see a video of someone holding an hd2 it looks huge against their hand, when I hold it looks perfectly proportioned..... even if I do say so myself......
some good stories here......mines short but here it is....
my misses has actually given me an ultimatum, she says i spend more time with hd2 so its either her or the phone...man i hate having to make decisions........
donwhann said:
some good stories here......mines short but here it is....
my misses has actually given me an ultimatum, she says i spend more time with hd2 so its either her or the phone...man i hate having to make decisions........
Click to expand...
Click to collapse
ahahah! that's a though one man! think about it a million times before you choose.. LOL
donwhann said:
...my misses has actually given me an ultimatum, she says i spend more time with hd2 so its either her or the phone...man i hate having to make decisions........
Click to expand...
Click to collapse
And was your answer, "Well, I'll really miss you..."
It's not much of a story, but I got lost in the woods yesterday, but luckily my hd2 has a great GPS
BearsLikeHats said:
It's not much of a story, but I got lost in the woods yesterday, but luckily my hd2 has a great GPS
Click to expand...
Click to collapse
See? If you don't have your HD2 probably you got eaten by wild bears! LOL
bump...
No understanding.
When I put the kids to bed obviously I have my HD2 just in case I need to check something.... My eldest daughter has now put a sign up outside her room "no telefon" she's only 6 still learning to spell.
Obviously my wife loved that and was thinking of getting one for the bedroom.
On a sad note my HD2 has been away getting fixed for 3 weeks (been using the old touch diamond which is still good) how they all laughed when I told them it had broke. Getting it back tomorrow hopefully.
p.s.
That's not my real name, if anybody saw this thread apart from HD2 owners we're F****ed. They wouldn't understand.
On a recent camping trip to the English Lake district,the torch came in really useful
for picking my way through the guy lines to find the toilet late at night.
Also was able to take photos and upload them straight to Facebook
so family could be kept up to date,was good to be able to use the router function
as well to run my laptop from a field awesome....
Marct77 said:
On a recent camping trip to the English Lake district,the torch came in really useful
for picking my way through the guy lines to find the toilet late at night.
Also was able to take photos and upload them straight to Facebook
so family could be kept up to date,was good to be able to use the router function
as well to run my laptop from a field awesome....
Click to expand...
Click to collapse
very nice! hd2 really comes handy in those kinds of situation.. almost anything you need in one device.. ^^
uhh, glad i am not the only one that has faced the same dilemma
donwhann said:
some good stories here......mines short but here it is....
my misses has actually given me an ultimatum, she says i spend more time with hd2 so its either her or the phone...man i hate having to make decisions........
Click to expand...
Click to collapse
donwhann said:
some good stories here......mines short but here it is....
my misses has actually given me an ultimatum, she says i spend more time with hd2 so its either her or the phone...man i hate having to make decisions........
Click to expand...
Click to collapse
I know this feeling and this problem!
I think HTC and XDA must place a warning
warning:
Using a HTC device and be active on xda can created some damage between you and your partner!
LOL
Ok, i've given up.
My HD2 is driving me nuts, i've been taking it for granted for a long time, but i've decided to send my HD2 for repairs.
Maybe some users can identify themselfs in my symptoms and perhaps go for a repair as well. I'll try to keep you guys up to date on this situation.
Status:
18/10 - Received my repair ticket. Scheduled pickup tomorrow between 08:00 and 10:00 GMT +1.
19/10 - Phone got picked up by courier service, 8.30AM in the morning.
20/10 till 25/10 - No change in status and/or picked up!
26/10 - Decided to call after a prolonged status update. Summary of conversation: "Yes, everything is fine. No the status hasn't been changed, but you should receive your phone back in about a total of 2 weeks, so somewhere next week i guess."
27-10 till 2/11 -- No change in status and message.
3-11 - Received a package back with my repaired phone! Results: Boardswap, phone shutdown while diagnosing at the repair center. They even replaced my camera lens!
Total repair time due: 15 days
The following below describes the problems that occur (allot!), perhaps you can identify yourself in this as well.
Issie:
- Phone restarts (randomly) and holds at the HTC boot logo when back(bottom)cover feels warm-to-hot.
- Phone reboots when back(bottom)cover is warm, but not hot enough to hang at HTC boot logo, but soon after booting to Windows mobile, the device may reboot again.
Happens when:
- Browsing Internet (3G/HSDPA)
- Listening to Music (through SD card)
- Playing a game
- Having a (long) phone call the device
(temporarily) fix for issue:
1. Do a ‘Battery-Pull’ (extracting the battery) which shuts down the device.
2. Let it cool down for a couple of minutes until the back(bottom)part doesn’t feel warm enough anymore.
3. Re-insert battery, and restart phone.
4. If cooled down enough, the phone will restart correctly when powering up the device, until issue happens again, where step 1 needs to be done again.
The above mentioned issue don’t happen when the devise isn’t put under ‘load’ (I.e: use applications/browse(the web)/music etc). Putting the phone in sleep/standby or just sending a text message will not reboot the phone.
Tried the following official fixes:
- Hard Resetting the device > Issue remains.
- Updating to a new (official) ROM (RUU_Leo_HTC_NLD_1.48.404.2_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship.exe )
> Issue remains, even after a Hard reset with above noted ROM.
- Formatting and/or removing the SD card from the Device > Issue remains.
Tried the XDA fixes:
- Different Radios: Any radio in the official HD2 Radio topic
- Many different Roms
- Formatted the SD card, tried a different one, and even None.
Concluding:
Seeing to have tried all options relating to a software issue, I think this might be a hardware issue.
Contact with HTC:
Having sent some messages over with HTC they sent me this last message:
[name]
(Benelux Support
(Tech)) Close Pending Hi Maseo, Thank you for letting me know. It really sounds like a hardware issue. Please let us know if you need anything else. Kind Regards, 2010/10/18 12:42:46
I have the exact same problem and tomorrow it is going to the repair center. Unfortunately I have a crack in the digitizer, I hope they don't use it as pretext to charge me extra!
relic said:
I have the exact same problem and tomorrow it is going to the repair center. Unfortunately I have a crack in the digitizer, I hope they don't use it as pretext to charge me extra!
Click to expand...
Click to collapse
My screen is still in mint condition, only thing that cracked if my camera-glass due to a bump against my table at home.. But more then that it's nothing.
I've noticed more people having the problem, so i thought maybe more people have my issues as well and could go for a repair after seeing this topic.
maseo said:
My screen is still in mint condition, only thing that cracked if my camera-glass due to a bump against my table at home.. But more then that it's nothing.
I've noticed more people having the problem, so i thought maybe more people have my issues as well and could go for a repair after seeing this topic.
Click to expand...
Click to collapse
They will blame your problem on humidity in the device after the camera glass cracked. Did you change the camera-glass? I suggest you do that before you send it for repair otherwise you have to pay for the repairs as it does not fall under warranty (check on ebay for camera glass lens).
I think we're both in the same pickle:/
I am crossing my fingers they won't charge me.
relic said:
They will blame your problem on humidity in the device after the camera glass cracked. Did you change the camera-glass? I suggest you do that before you send it for repair otherwise you have to pay for the repairs as it does not fall under warranty (check on ebay for camera glass lens).
I think we're both in the same pickle:/
I am crossing my fingers they won't charge me.
Click to expand...
Click to collapse
I haven't. And a device breaking down from the camera end is highly unlikely.
It's impossible for me to replace it now as it's being picked up tomorrow morning. If they have to repair it, so be it. As long as it's not a outrageous high price..
You got experience in this, them blaming me in case of humidity, or you just guessing?
maseo said:
I haven't. And a device breaking down from the camera end is highly unlikely.
It's impossible for me to replace it now as it's being picked up tomorrow morning. If they have to repair it, so be it. As long as it's not a outrageous high price..
You got experience in this, them blaming me in case of humidity, or you just guessing?
Click to expand...
Click to collapse
After speaking with their customer rep they pointed out to me that it is possible that the device malfunctions because of cracks leading to humidity and temperature problems. And that is not under warranty.
If your camera lens is cracked, it is easy for them to blame it on humidity due to the crack. This is a possible scenario, I can't predict but if we learned anything from repair under warranty, companies will to blame it on the customer before they fix it under warranty.
My advice to you is to cancel the pick up and reschedule another one later, go to ebay and buy a second hand glass lens and glue it yourself. It cost you less than 5$ to do that. Better than relying on their repair and end up paying hundreds of dollars. This way you eliminate the excuse of them blaming the defect on you.
relic said:
After speaking with their customer rep they pointed out to me that it is possible that the device malfunctions because of cracks leading to humidity and temperature problems. And that is not under warranty.
If your camera lens is cracked, it is easy for them to blame it on humidity due to the crack. This is a possible scenario, I can't predict but if we learned anything from repair under warranty, companies will to blame it on the customer before they fix it under warranty.
My advice to you is to cancel the pick up and reschedule another one later, go to ebay and buy a second hand glass lens and glue it yourself. It cost you less than 5$ to do that. Better than relying on their repair and end up paying hundreds of dollars. This way you eliminate the excuse of them blaming the defect on you.
Click to expand...
Click to collapse
Sounds plausible, but that wouldn't make sense in the way the device is manufactured. The CPU/GPU/Radio base i at the bottom. Any malfunctioning due to possible humidity in the camera would only lead to a malfunctioning camera, and that's not the case at this time.
Given, if i had more time i might have placed it, but i'm not in the occasion to do that right now.
I'll just have to keep my fingers crossed, im more afraid they'll go at you for a broken digitizer..
maseo said:
I'll just have to keep my fingers crossed, im more afraid they'll go at you for a broken digitizer..
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I wish you the best. Let's keep each other updated on the situation. I am curious to hear good news!
relic said:
I wish you the best. Let's keep each other updated on the situation. I am curious to hear good news!
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The same goes to you! I'm very curious on what will happen..!
gonna miss my phone though..
maseo said:
The same goes to you! I'm very curious on what will happen..!
gonna miss my phone though..
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Double check this. Pull your battery and make sure that none of the pins are bent and touching each other. This has caused some issues, but not exactly the one you're describing but it can't hurt to check. If they are bent, straighten them out and see if the issue is resolved.
dipaolnv said:
Double check this. Pull your battery and make sure that none of the pins are bent and touching each other. This has caused some issues, but not exactly the one you're describing but it can't hurt to check. If they are bent, straighten them out and see if the issue is resolved.
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Thanks, but to no avail.
Those 3 pins were straight and sitting nice and snuggly against each other.
i also have a battery problem battery seems to be dying. under 30% phone becomes unstable. also sometimes doenst want to load or boot.
last 2 must be a connector problem (indeed it must be. put battery in without taking care to put contact points in the 3 little squares then the battery doesnt work)
ive mailed custumer service, it must be part of the warranty so i want a new battery
avathar behemoth said:
i also have a battery problem battery seems to be dying. under 30% phone becomes unstable. also sometimes doenst want to load or boot.
last 2 must be a connector problem (indeed it must be. put battery in without taking care to put contact points in the 3 little squares then the battery doesnt work)
ive mailed custumer service, it must be part of the warranty so i want a new battery
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My problem has nothing to do with the battery at all.. don't hijack this topic for something un-related..
Day 2:
Phone is still enroute to HTC Service Center according to the Servicetracker..
how long does it take to deliver a phone i wonder..
My experience with HTC customer services
In the case of my HD2 (same symptoms):
Went back to Standard ROM/Radio/Bootloader Friday 17/09/10
Confirmed problem still existed on standard software 17/09/10
Called HTC customer services 18/09/10
Collection booked for Monday 20/09/10
Confirmation email received that phone had been received 21/09/10
Status changed from "Received your phone" to "Repairing your phone" 03/10/10
Status changed to "Awaiting despatch" (or something similar) 03/10/10
Received email confirmation phone was being shipped back to me 04/10/10
Received phone back with new IMEI (presume new motherboard) 05/10/10
All in all, I was without the phone for 2 weeks but I have no complaints about the service at all. A message telling me what they'd done to fix the problem would've been nice, but it's fixed and working perfectly so I'll forgive them for that.
After a week without my HD2, my spare phone was really annoying me due to it's lack of capability (HTC StrTrk) so I bought an Orange San Francisco, used it until my HD2 came back then sold it to someone I work with for what I paid for it.
Yeah, the fun thing is, is that the service center is almost figuratively around the corner, still they said it could take up to 2 weeks though.
I'm gonna get a Nokia 5800 as a lend-phone from a friend of mine.
I was looking into getting the Desire HD possibly this friday, but that's just too much as next to having the HD2, haha!
maseo im not trying to hijack anything!
maybe your sister if she looks nice.. so pls dont use that tone!
seems to be a battery issue with your phone so it seems with mine... it could also be a connector/motherboard problem so my post was on topic.
i submitted a problem to tech support and got a ticket they want me to call cust service to check my phone, i dont want to lose it for at least 2 weeks.
i want to get a new battery! so ill try to get that.
(also you reply a lot... do you want your posts to go up or something? )
avathar behemoth said:
maseo im not trying to hijack anything!
maybe your sister if she looks nice.. so pls dont use that tone!
seems to be a battery issue with your phone so it seems with mine... it could also be a connector/motherboard problem so my post was on topic.
i submitted a problem to tech support and got a ticket they want me to call cust service to check my phone, i dont want to lose it for at least 2 weeks.
i want to get a new battery! so ill try to get that.
(also you reply a lot... do you want your posts to go up or something? )
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Don't want to keep bumping it without no-reason, im just replying that's all ;-)
If it were a battery problem it would show other symptoms, ditto for the connector. Im more confident it's more hardware related, but to be precise what, i don't know.
A new battery is quite inexpensive, why don't you just get one? Saves you the hassle of getting (or trying to get) a new one through HTC.
Day 3 that my phone is underway, takes ages for a small trip by courier apparently ?
maseo said:
Don't want to keep bumping it without no-reason, im just replying that's all ;-)
If it were a battery problem it would show other symptoms, ditto for the connector. Im more confident it's more hardware related, but to be precise what, i don't know.
A new battery is quite inexpensive, why don't you just get one? Saves you the hassle of getting (or trying to get) a new one through HTC.
Day 3 that my phone is underway, takes ages for a small trip by courier apparently ?
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ya I have the same thing still underway.
relic said:
ya I have the same thing still underway.
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My god.. almost a week further, it's still enroute?!
how's it going on your end relic?
26/10: Decided to call after a prolonged status update. Summary of conversation: "Yes, everything is fine. No the status hasn't been changed, but you should receive your phone back in about a total of 2 weeks, so somewhere next week i guess."
First of all i would like to say its the worst customer care their is. It all started yesterday when i tried contacting Google because of random reboots and the side of the volume/power button was a little swollen and how it gets to hot while watching youtube vids. Google was friendly and they said they couldn't do anything because i bought my 6p on Best Buy so i had to contact Huawei. The next day i tried communicating with Huawei and they mad me hold for an hour and they finally pickup and said i "we cant hear you" -lasted 5 secs and they hang up this happened two times. Finally i got so mad i decided to call Google and i told this Huawei had really bad customer service i couldn't get in touch with them they were friendly again and they finally helped me get in touched with Huawei Thankfully. The first person was friendly he said he had to ask me to send him pics of the phone to see the swollen part i said ok and i sent him the pictures but he said to call him back in 30-40mins. I took the pictures of the problem i called them and they were quick at answering the phone call but they just said they were gonna need my email to send me instruction which i did but then i saw the email and they were shipping instructions which they never said anything about me sending the device, i asked the person what was the plan he said that if i couldn't hear i told him yeah i can but you didn't explain me nothing or the reason you want me to send the device, then he said 'there must be something wrong that you cant even hear me" in a rude tone ) then i said "well thanks for your help i would just want to know if i will be able to get a phone before i send mine because thats my business number he said theres no way and hang up. In conclusion this is the worst costumer service i ever seen and do not know what to do. i use my phone for business which helps me give my family food and where to sleep- i'm a locksmith , i will provide pics and proof of the swollen side. i need help in what should i do because its takes 7-10 days to get my phone fixed plus the shipping thats alot of time.
issues with my phone: -Turns off randomly- rarely - gets really hot when i watch vids - phone its a little swollen in the side of volume rocker - not really noticeable but worries me
proof: http://imgur.com/a/lYhzQ
....
,,
If you speak like you type I'd hang up also. Please use punctuation so we can separate one thought from the next. Capitalize letters when they require to be capitalized. Break the text up into paragraphs so that your post can be read in chunks.
TechGuy081 said:
....
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TechGuy081 said:
,,
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???
Hi... Some N6P users reported they have had a good customer support from Huawei, some didn't... I have seen some complaining of being asked a copy of the recipient which they didn't have since they bought the phone used. And Huawei denied to replace their phone. While some didn't have to justify anything, either for bootloop or battery issues.
I guess it's always a matter of who answer the phone when you call them. I'd call again and try to speak with another "more reasonable" Huawei employee until you get satisfied of the answer you get. I doubt they'll send a replacement before inspecting your device. Haven't see this scenario yet. Some lucky people received a 64/128GB instead of their 32/64GB they originally had. If you don't have a backup phone, I don't know what you can do.
I'd send it as fast as possible, before it explodes or burn in your pocket since the phone is already swollen, I would fear the worse if it was me...
Good luck...
TechGuy081 said:
: -Turns off randomly- rarely - gets really hot when i watch vids - phone its a little swollen in the side of volume rocker - not really noticeable but worries me
proof: http://imgur.com/a/lYhzQ
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Hi,
I'd call back both Google and Huawei.
I'd let them know you plan to call the Consumer Products Safety Commission (CPSC) and file a complaint about the swollen battery.
Swollen batteries are a serious issue and can rupture and catch fire.
They need to replce the device in or out of warranty since this is a serious issue.
hecksagon said:
If you speak like you type I'd hang up also. Please use punctuation so we can separate one thought from the next. Capitalize letters when they require to be capitalized. Break the text up into paragraphs so that your post can be read in chunks.
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Is a grammar lesson really necessary?
Sorry to hear that, Huawei si awful, I tried to contact them when mine bent and they never answered or replied, I tried to contact them when my phone started powering off early and they never answered or replied. When it got to bootloops, the warrranty was expired.
I will never give these people my money again.
Your battery is about to explode or your phone bent(pretty common). probably shouldnt risk using it.
@work said:
Sorry to hear that, Huawei si awful, I tried to contact them when mine bent and they never answered or replied, I tried to contact them when my phone started powering off early and they never answered or replied. When it got to bootloops, the warrranty was expired.
I will never give these people my money again.
Your battery is about to explode or your phone bent(pretty common). probably shouldnt risk using it.
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You should always phone in a warranty repair so that you have someone on the other side confirm/troubleshoot any issues as emails may get lost.
Unfortunately, I've seen people complain about customer support from Samsung, HTC, OnePlus, Motorola, Huawei, and Google. It seems either those with issues are the ones being outspoken, or customer service from cellphone manufacturers are just bad.
Sent from my Nexus 6P using Tapatalk
richii0207 said:
You should always phone in a warranty repair so that you have someone on the other side confirm/troubleshoot and issues. Emails may get lost.
Unfortunately, I've seen people complain about customer support from Samsung, HTC, OnePlus, Motorola, Huawei, and Google. It seems either those with issues are the ones being outspoken, or customer service from cellphone manufacturers are just bad.
Sent from my Nexus 6P using Tapatalk
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Notice I speicified, didnt answer, when they did answer each tie they couldnt find my incident number. I had to give up. Ive dealt with other manufacturers, this was hands down the worst experience ive ever had. At least other manufacturers remembered when I called. I seriously believe they just didnt want to deal with it and had to check with managers as a way to get me off the line.
sorry to hear that mate. Have you tried going to best buy and claim the warranty? perhaps its easyer with them.
best of lucks!
hecksagon said:
If you speak like you type I'd hang up also. Please use punctuation so we can separate one thought from the next. Capitalize letters when they require to be capitalized. Break the text up into paragraphs so that your post can be read in chunks.
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No one likes a grammar nazi. Just being honest
DEVILOPS 007 said:
No one likes a grammar nazi. Just being honest
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There is a difference between small structural errors that really don't affect anything and being nearly unreadable.
hecksagon said:
There is a difference between small structural errors that really don't affect anything and being nearly unreadable.
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I read it fine but I guess not everyone can read that as well then