Database Users

Activesync error

Finally I have a proper error with Active sync, and it's been going on for a couple of days now. No matter what I do it's screwed!
Problem is that when trying to sync with my home or work PC's, my JasJar freezes once the contacts have gone across - only a soft reset does anything, so obviously the rest of my syncing can't be done...
If I untick "Contacts" then the other information - Calendar, Files, Tasks, Notes, Favourites - sync perfectly.
Ok, I've tried all of the following to fix this:
a) Soft Resets
b) Removing all Partnerships from both PC's and JasJar
c) Hard Resets
d) Re-flashing the ROM
e) Completely uninstalling Activesync and reinstalling 4.1 on both PC's (including removing all registry settings, profiles, rapi.dll, etc)
f) Removing pim.vol to force a new one to be created
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Having done all that I have now moved all of my Outlook "Contacts" into another Outlook folder (called - rather unimaginatively - "Contacts 2"). I have connected via a clean Activesync install which has successfully synced all Outlook information (including my empty contacts folder).
I have then started copying each contact back into my original "Contacts" folder one by one...After copying a single contact, Activesync kicks in and synchronises with my JasJar. All good so far, second contact syncs correctly, third, fourth, etc. Then after copying in the 24th contact I get the following error message:
"Synchronisation could not be completed. Try again later.
Support code:80070008"
My question is...What the hell does that mean!? Neither Google, nor microsoft.com have come up with anything helpful on this subject, so does anyone here have any bright ideas, or maybe suggestions on a different approach I could take to sort this problem out, short of formatting my hard drives!?!

get the latest activesync 4.1 maybe??

sorry didn,t read the post good 8)

Hey Sub69,
This is definately a funny error and one which I think might only be solved with a ROM update, not the same ROM you have but a new one of a different version.
It appears you are the only one with such a problem as there are no others mentioning anything so strange. The fact you can sync some items shows it's not a connection issue. But to be sure check that you have followed this http://www.microsoft.com/windowsmobile/help/activesync/default.mspx and have all PORTS open?
Also you hint at 'e' that you have 2 PC's? Is this corrent and if so what are the OS's on them? And when you get to the 24th contact does it fail no matter who the 24th contact is?
Gavin.

sub69 said:
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Click to expand...
Click to collapse
From your description, it sounds like corruption in the contacts records.
1) By "rebuilding", are you saying that you created a totally new .PST file, before importing data from the .csv file?
2) Did you also check (and repair) the .PST with ScanPST.exe. Typically you'll find it in the path:
"C:\Program Files\Common Files\System\MSMAPI\1033\"
last part will change depending upon the language.
3) As GavinN said, would be interested in knowing if your 24th contact is always the same one, and what happens if you manually create the 24th contact rather than copying it.
4) what happens if you export just the contacts and then import those into a new profile (new .PST file). Can somebody else correctly import and sync with those contacts?

Well, I tried the whole process again, and it allowed me to gt past the 24th contact, so it's not specifically a problem with that contact. In fact, if I reset my device, delete all partnerships, and connect again, it will sync those contacts straight away with no problems. I can then start copying the next lot, one by one, from "Contacts 2" to Contacts, and it'll sync them to my Jasjar, before giving the same error down near the 50th contact. I can then do the same thing again, etc, etc. So I now actually have all of my contacts on my phone. Not the most elegant of solutions, and there's clearly something quite wrong, but it'll do for the weekend, until I can be bothered to figure out something more permanent.
I have a second problem now, in that my Calendar items keep disappearing from my JasJar for no apparent reason. They sync fine, as I mentioned earlier, but if I leave Activesync connected, it kicks in about five minutes after the initial sync, and removes all calendar items, whether they have been entered on the PC or the device. This is clearly getting ridiculous! I'm going to have to put a bit of time and thought into this, but it'll probably have to wait until Monday, otherwise I'll be in trouble with the wife for wasting a weekend!
BTW, I did scan the .pst, when that didn't work I created a new one. Extracting the contacts to .csv and importing them alone into a new .pst before syncing gives the same error. I am now using the latest version of ActiveSync 4.1, although I was previously using AS 4.0 when this problem started. And I'm 99.9% certain that I completely removed absolutely everything AS related in between the two versions.
I think my next plan is going to have to be to completely erase all data, and input it all manually into a fresh .pst. Can't see why this would be any different from importing it from a .csv, but I'm rapidly running out of ideas. The most annoying thing is that this randomly happened in the only week since owning my JasJar where I haven't installed or uninstalled ANY software, changed a setting, or anything! Just as it was all pretty much perfect, look what goes and happens!

Ok, I now feel like a complete idiot, but at least I know what the problem was.
Smartfilter 1.3 is a fantastic piece of software, but it appears that if you keep it running in the background while trying to sync, then your sync won't work (obviously something to do with the way that it loads the contacts)
I could have sworn this was one of the first things I'd tried when I started having this problem, but obviously not...
In case anyone else comes across this problem, here's your answer...At least now you won't have to reset and reflash your device a hundred million times, and destroy / rebuild Outlook and ActiveSync like I did

I'm using smartfilter 1.3 & didn't face that problem while syncing, but mine is Dopod 900. Maybe because of different ROM... just guessing...

I take it back.....I spoke too soon. It synced once, now it's doing the same thing again. :evil:
Aaaaaaaaaaargh! I've even flashed the latest O2 ROM to my JasJar out of desperation, and it's still doing the same thing! This would be funny if it wasn't so frustrating. It was all working perfectly until last week...Why me!?

I've had the same problem once i think. I dont remember what I did that time to get the same error code you posted though. But I restarted my pc and I was able to sync again. I hope i wont face that same problem again... Goodluck...hope you can sync soon...

Well, I can now sync...I'm still having the same problem when there are a few changes (~25+) to sync accross in one go, but if I kill all running processes with "pocket task manager" and remove all plugins from my today screen, it works flawlessly.
So, it's still not back to normal, but it'll do for now...
Just to wrap this up:
I exported my e-mail to a new pst file, and everything else to .csv,
Opened the csv's in Excel to get rid of any extraneous data,
Started again with a blank pst file on my Win2K machine and imported everything to it,
Synced everything to my JasJar,
Started again with a blank pst file on my WinXP machine,
Synced everything from my JasJar to my XP machine,
All ok now.
Edit: Wow, this is an old post! People are still having very similar problems in the Kaiser forum though, and the solution is still the same. So just wanted to say, if you searched and found this as an answer, don't discount it just because of the age!

i know this is old but i had the same problem, i fixed the problem by doing the following steps
START -> SETTINGS -> SYSTEM -> MEMORY -> RUNNING PROGRAMS -> STOP ALL
did active sync again and it worked fine.
my device is an IMATE Kjam, running the MR CLEAN ROM, 2.3 i think,
hope this helps someone.
Cheers

Connecting to Activesync but not able to Sync
Hi,
I am having a strange problem with Active Sync.
When I plug in my mobile with USB and use active sync. it does not synchornise.
I have tried all the options liek chaning schedule, changing the settings and diabling advanced network functionality still I am not able to make the diamond synchronise.
Finally, I download the active sync. 4.5 even then my problem remains the same.
It always shows the message "connected" and fails to synchronise.
Second, i tried copying music files to my diamond and it did not ask for any conversion to mobile format which was not the case before
thanks for any help..
Edit/Delete Message

Hello,
I'm having a problem syncing my contacts and such. I get an error message stating that I have to install Outlook and retry. I have searched both pcs and they both have outlook on them. Any I deas? I'm using Tomal 8.2 ROM and a work box with XP PRO.
Thanks in Advance.

I appreciate the replies and I will try them out when I get back to shore and will report them here.

Email account disappeared, but is still there?

I just installed the new i-Mate ROM onto my 8125. Everything was going well until I opened Pocket Outlook to read my email and the account was missing from the list! I rebooted, it did not come back. I then went to re-create the account and it told me I couldn't use the name for the account because it was being used by another. But when I go to accounts, it's not listed there. Has anyone had this happen to them? Is there a way to fix this? Thanks.

had same problem;
solution HARD RESET.
Sorry

and deconfigured BT and wifi connections ?¿?
Regards

the file;cemail.vol is corupted and it cannot be deleted belive me i tried
here is what todo;
backup your machine
hard reset then restore it minus the mail folders and the cemail.vol file
that way you only lose settings from the mail folders. better than lose everthing.more informatio hereabout this problem;http://msmobiles.com/f/viewtopic.php?t=7091&sid=5f3039a90fbac525e018ee2bab2e03a4

Thanks guys. I ended up just hard resetting the device and re-creating the mailbox. I think part of it may have had to do with running some of my Cingular Extended ROM CAB files after creating the mailbox. It's been fine since, was a little more selective with the CABs I installed.

Old Email Messages Deleted Automatically

Hi all,
I 've got the Qtek9100, and with both the default rom it shipped with and the custom Tmobile 2.17 ROM I've had this problem. I use Gmail on my phone via pop3, and my problem is that the phone is constantly deleting my old email messages. Its not sending them to the deleted items folder, but removing them from my inbox as though they never existed. Have any of you encountered this problem or know of a way to fix this? Thanks.

I have a Cingular 8125 and I have the same problem. After I close the email its gone!

Same problem here too.

set to get first 999kB of message.. it is the only work around that i found

Loosing Emails.
I had this type of problem with SMS's and emails - basically anything with Pocket Outlook.
The solution was to Close outlook fully (not with the 'x') before soft-resetting the phone. Pocket outlook does not seen to write the new emails to it's database until the app is closed. (i.e running programs - stop program)..
Since I started closing outlook fully before soft-resetting I have not lost 1 message.
Charlie Grillo

Actually, closing outlook fully does not stop email from being deleted. This happens even when I don't soft reset the phone. I'll try getting the first 999kb of a message, though I worry that this could fill my phone quickly if I don't pay attention. Also, I don't have this problem with SMS messages.

I figured it out.
Under Tools -> options in Pocket Outlook is an option to "Display messages from last x days only." I've unchecked that, so here's hoping that takes care of the problem. Hope it helps everyone else who had this problem.

DedEye said:
I figured it out.
Under Tools -> options in Pocket Outlook is an option to "Display messages from last x days only." I've unchecked that, so here's hoping that takes care of the problem. Hope it helps everyone else who had this problem.
Click to expand...
Click to collapse
I had this unchecked already, and I still have the same problems.
Any other ideas?

Here si the fix on the HTC and disappearing emails
1 start/message/click email account/menu/tools/options/tap email account/edit account setup/next/next/next/next/next/download message 3 pls days/advance setting/keep them on server/next/ finish
Do this for all accounts
Now go to your computer and outlook tools/email accounts/view or change email account/next/change/ more settings/advanced/leave copy on server/ how many days is up to you
You must do this for all you accounts on that computer. then do the same to all the computer you use to get the same e-mails.

push gmail problems?

Hi!
I was trying to use push gmail but I only got an error
0x8600050c
I can sync contacts and calendar, but no emails, if I check the email, then i got that error.
Someone else is in the same situation?

Same error here... Anyone got solutions?
I've reset the phone, input the settings multiple times (I'm sure they're correct), checked that my carriers default internet access isn't set via proxy, turned off/on POP on my Gmail settings....

A couple of pointers to look out for:
-You want to make sure you're only trying to sync Calendar, Contacts & Email. DON'T try and sync Tasks or Texts cos they don't work (yet hopefully).
-Make sure the username you're using is <myname>@gmail.com not @googlemail.com like the tutorial used to say.
-If it stops syncing after a few weeks of use. Sometimes you just have to do a manual sync by going into connection manager and hitting the Sync button and sometimes the only way to solve it seems to be just delete the whole Exchange profile for googlesync and set it up again from scratch.
Hope one of these is going to solve your problem cos I'm all out of ideas. Works fine on my WinMo6.5 device.

Yup, I was aware of both the @gmail and restriction to Cal/Contacts/Email, neither of those are my problem.

Mine is syncing using @googlemail.com but it does not work when doing send/receive for my folders which is annoying as I don't want to keep on syncing hundred's of folders each time I get a new mail.

also youc ant have a "/" in any of your gmail labels (which are often autmoatically created when you imap your gmail on your desktop i.e. Inbox/ebay Inbox/work etc

Same problem here...
I have the same problem and the same error code.
Tried to sync my phone for the first time yesterday and spent the better part of the night troubleshooting why I was getting the 0x8600050c error code... Tried all the possible fixes including making sure Tasks are deselected, Syncing only Contacts & Calendar, no '/'s in labels etc....
However, now I realise that after browsing the google help forums that a lot of people seem to be having this problem in the last 24-32 hours. Quite a few recent messages have been posted on this.
It seems like Google Sync push has been erratic ever since it was released. They fixed the problems in the middle, but it seems that they are back now. You would hope that a firm with the resources like Google would atleast put a status page updating users of outages...
If someone figures out a solution to this problem please post...!
Phone: HTC Touch Pro2
OS: Winmo 6.5
Carrier: Vodafone UK

Same problem for me here!

I'm sorry (I'm not rubbing it in honest ) but my GMail has been working perfectly for the last couple of weeks. So maybe it's just newly set up accounts?

For those that have gmail working via activesync, how quick is it? when a message arrives on your desktop how much later does it take to arrive on your phone. I am seeing some delayed responses and having moved from Blackberry back to WM its not good.

I have it running over HSDPA (3G) with exchange server and it arrives on my phone before it gets to my desktop pc.

chimpsinties said:
I have it running over HSDPA (3G) with exchange server and it arrives on my phone before it gets to my desktop pc.
Click to expand...
Click to collapse
I know its been done and said, but would you mind doing a checklist on what settings you have got working for you?
On Gmail do you have POP3 enabled and IMAP enable or one on and the other off.

i've been having the same issue - calendar and contacts fine, but i can't sync mail.
i know it isn't the settings / labels issues mentioned here as I have it syncing fine on my kaiser...

Hmm. OK think we got crossed wires there. I thougth we were talking about GMail syncing in general. I was talking about my Tinity. Now I have the HD2 setup, it's not working for mail ether.
Same as everyone else, I have contacts and calendar working but no mail. It will get the mail if I set it up as a normal mail account but not with the syncing push type exchange account I can't see any errors, it's just not getting the mail

The thing is I get my mail, but just slow. I am not syncing contacts or anything else.

Sympathize with you Chimpsinties
@Chimpsinties: Welcome to club miserables! No response from Google or anybody else till now....
@All: A detailed discussion of this problem is taking place at
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=0edb7d5393c2cd9a&hl=en#all
(Make sure you click and view all responses and not just the first two)
Would be lovely if someone could shed some light on the issue and post in this forum......

Found a hash in one of my labels, deleted it resynced and it seems things are moving ok. Let see how it goes

themarques said:
Found a hash in one of my labels, deleted it resynced and it seems things are moving ok. Let see how it goes
Click to expand...
Click to collapse
hmmm. no hashes in any labels (i never imported / synced) from outlook. but still no joy...

same problem on my td2.
syncing of calendar and contacts works fine. but no mail.
funny thing is when i set it up the last weekend it all worked perfectly for about two days and suddenly error 0x8600050c.
i played arond a lot with googleapps after the setup and i thought this might be the reason it s not working any more.
so here is a list of things i tried to get it working again, well, still without success:
- looked for hashes in my labels (never had any though)
- deleted all labels
- change language from german to english and back
- deleted the tasks from my tasklist in gmail/calendar
- changed my password to alphabetical characters only
- registered a new gmail account without any changes
- changed the mail folder of gmail in wdmc that should be synced
some things that surely wouldnt help since it seems to be a google issue but i was desperate
- reinstalled wmdc
- flashed different roms
but damn it s still not working again. *sigh* gotta switch to windows-live if they dont get this fixed.

Hmm I think the problem with the gmail sync makes the rom of the hd2 itself because I also have a Touch Pro 2 and a Toshiba TG01 and on both of them its working fine so I try to import the active sync files and if it will work after that I´ll tell you!

HTC suddenly doesn't sync Outlook calendar?!

HTC sync suddenly started creating duplicates in the phone calendar (there were no duplicates in Outlook). So, I deleted the Calendar Storage on the phone, planning to resynchronize the calendar from Outlook.
But, now, HTC Sync suddenly won't synchronize any of my events, the calendar on the phone is completely empty. It says that it's synchronizing, but it just doesn't. WHAT THE HECK?
HTC sync has never worked terribly well, but I'm getting tired of this piece of GARBAGE.

Update: I think solved the problem. I deleted the phone profile, recreated it and it seems to sync now (my calendar data is back on my phone, anyway).
HTC Sync doesn't include a built-in way to delete a phone profile, so to delete it manually:
1. close HTC Sync if it's running
2. delete the folder C:\Documents and Settings\<user>\Application Data\HTC (on Vista or Win7, it's C:\Users...)
3. Start HTC sync, re-establish the connection to your phone and synchronize it
Hopefully this helps someone who is as fed up as I am with the way the phones manage PIM data these days.
Seriously, Microsoft Pocket PC and ActiveSync actually worked very well. Calendar and contact data management and sync is piss-poor on today's phones.

Saved Me
epp_b said:
Update: I think solved the problem. I deleted the phone profile, recreated it and it seems to sync now (my calendar data is back on my phone, anyway).
HTC Sync doesn't include a built-in way to delete a phone profile, so to delete it manually:
1. close HTC Sync if it's running
2. delete the folder C:\Documents and Settings\<user>\Application Data\HTC (on Vista or Win7, it's C:\Users...)
3. Start HTC sync, re-establish the connection to your phone and synchronize it
Hopefully this helps someone who is as fed up as I am with the way the phones manage PIM data these days.
Seriously, Microsoft Pocket PC and ActiveSync actually worked very well. Calendar and contact data management and sync is piss-poor on today's phones.
Click to expand...
Click to collapse
Dude.... You saved me so much headache. This fixed it for me. I was searching everywhere on how to fix this stupid problem!! Thank you so much for posting this!! Anybody else having problems with this. These steps work perfect!!

Dirtyfrank26 said:
Dude.... You saved me so much headache. This fixed it for me. I was searching everywhere on how to fix this stupid problem!! Thank you so much for posting this!! Anybody else having problems with this. These steps work perfect!!
Click to expand...
Click to collapse
epp_b said:
Update: I think solved the problem. I deleted the phone profile, recreated it and it seems to sync now (my calendar data is back on my phone, anyway).
HTC Sync doesn't include a built-in way to delete a phone profile, so to delete it manually:
1. close HTC Sync if it's running
2. delete the folder C:\Documents and Settings\<user>\Application Data\HTC (on Vista or Win7, it's C:\Users...)
3. Start HTC sync, re-establish the connection to your phone and synchronize it
Hopefully this helps someone who is as fed up as I am with the way the phones manage PIM data these days.
Seriously, Microsoft Pocket PC and ActiveSync actually worked very well. Calendar and contact data management and sync is piss-poor on today's phones.
Click to expand...
Click to collapse
:good::good::good:
Thanks a lot. Worked for me too.
Win7 path I used: C:\Users\<name>\AppData\Roaming\HTC

Thanks for the solution.. I was turning nut trying to find out hwat happened... I started to think that my PST was corrupt...
In my case the NON sync was for the contacts folder, I dont use calendar... I followed these instructions and worked like a charm...
Btw, this is also applyable for all HTC models using HTC sync... I own a Sensation.
Thanks!

Calender Issues
epp_b said:
HTC sync suddenly started creating duplicates in the phone calendar (there were no duplicates in Outlook). So, I deleted the Calendar Storage on the phone, planning to resynchronize the calendar from Outlook.
But, now, HTC Sync suddenly won't synchronize any of my events, the calendar on the phone is completely empty. It says that it's synchronizing, but it just doesn't. WHAT THE HECK?
HTC sync has never worked terribly well, but I'm getting tired of this piece of GARBAGE.
Click to expand...
Click to collapse
On my Droid RAZR, the calender was set to show the phone calender. Entries I made on my phone were no longer synching to google calender. I had to change the phone settings to only show the google calender. Then manually move my phone entries into google calender. This happened after the update some time in February, but I only noticed recently. It was a pain to go back and find all the entries that were on the phone and not on google. With the phone set to not show the phone calender, my calender entries now do go to the google calender and show up on my other devices and online.
Another issue is that all of my appointments changed times with the Spring daylight savings time taking place. I had to change my Google Calender to use daylight savings time. This didn't fix my phone calender though. Then check that my phone was set to use daylight savings time which it was. Don't know when this change happened as I was an original Droid owner, then bought into the Droid RAZR, and all of a sudden in 2013 my calender changes times on me. Must have something to do with an Android time setting that changed. For now I'm putting the time in the name of the calender entry so I know if Google screws it up later.
One would think that they would triple check that calender entries are not modified by doing a phone software update. I give them -1 star for Jelly Bean updates. Horrible.