Database Users

How to *really* hard reset Universal to factory condition

With all this talk about WM5 devices not really resetting everything after a hard reset, and my device being dead and not recovering after a hard reset makes me think, there must be an alternate way to really hard reset a device back to factory condition.
I tried a lot of combinations of presses to no end. The only thing I am suspicious about but did not play with is a red/white round sticker (which looks like it is hiding a button) under the battery (upper left corner).
Anyone know what that is, or is there a way to do a harder reset? Taking the battery out for a few days did not help either.

Because flash memory actually needs erasing rather than just resetting I doubt it is possible to clear it with a simple button press. It may be you can do a normal hard reset and hold down a button to bypass loading data from the flash then format it. But I've no idea really.
Jamie

Re-flash the ROM?

uuummm some where in this forum i read that if you have wm2005 and go to boot loader mode you get an option over there to clear the cache or memory something like that, and that would give you a clean installation.....
haven't tried it though.....and i doubt i would get such an option in wm2003se, also i have a similar problem i did a complete flash reinstallation of rom to my device and after the installation i opened windows media player (wasnt the first thing i opened, but didnt copy any files)and guess what....i had a song available over there..... which i could actually play and it did....i checked the location of the file and it was somewhere in my device or documents dont quite remember i did a hard reset again and same issue....
after that i have'nt tried anything the rom is same i just deleted the folder manually but i would also like to know how to TOTALLLLLLY ERASE ALL DATA from the device and clean install everything
regards

on the XDA II and WM5 you hold down the buttons to resent stage then i gives you three options. One of these I am sure clears the phone

I hard reset my Universal several times (well I think I did at least)
Press the soft reset plus the two "-" buttons and you will have a white screen asking if you want to put back your HTC back factory default

Unfortunately that standard hard reset, doesn't do it. I am still stuck at reboot, and the radio rom version shows the attempted upgrade version (01) that started the problem in the first place.

i tried some of them according to herein, but some of them were not function.
http://wiki.xda-developers.com/index.php?pagename=Universal_Technical

there's a little icon called "clear storage" which brings your settings to the factory's default. what's wrong with it?

i'm stuck too in bootloader with my mda pro

atekant said:
Unfortunately that standard hard reset, doesn't do it. I am still stuck at reboot, and the radio rom version shows the attempted upgrade version (01) that started the problem in the first place.
Click to expand...
Click to collapse
This may be too late, but there's no way to do any sort of a reset to revert back to a previous ROM... the only thing you can do is reflash the earlier ROM.
Brett

ok ... now the final BIG request ... who can give us an update that works. the patched Maupgradeut_noid is not working with the latest upgrade.
thanks.

To revert back to clean copy of OS (i.e newly installed OS)
Hi,
Just to share with you my experience in reverting my phone to its original OS condition. Before that, just to give you guys some background.
1. Upgraded from PPC2003 to WM5
2. Tried install some patch to enable file transfer (OBEX) in BT
3. Suddenly, the phone screen gone missing. Phone shows No Signal. Cannot receive call.
3a. Did a OS reflash again, but still does not solve the problem.
4. **Panic for a moment **
5. Looked thro Program Files, and seems like some appln i installed were not erased despite doing a hard reset. So, i guess the hard reset doesnt erase some portion of the memory
6. Googled for a solution, but most said do hard reset
7. Went back xda-developers.com site to look for solution
8. Finally found a method. see http://forum.xda-developers.com/showpost.php?p=1164331 to do a format on the memory
Now, my phone is working fine. The phone screen is back and it shows my telco name, and can receive call
Hope this helps.
Rgds,
Choon

you're in the wrong forum mate

help needed on restoring/reinstalling my tmobile mda compact

please help i have the t-mobile mda compact pm200 and i was removing a cracked version on pocket dos v1.09 from the remove list and it said windows wil need to perform a soft rest yes or cancel i clicked yes and my system restarted but now it just get stuck at the t-mobile screen. i have tried doing the manufatures hard reset but no joy i have take out the battery no joy and i can't even access it through my p.c what can i do to get it up and running again i don't care about the data already on there cuz it is all backed up on my sd cad

When you took out your battery, have you been waiting til the backup battery fully drained out? It takes about 30-60 minutes, better leave a few hours. Try this and post your results...

thank for trying but unfrtunatly it had no effect i tried for two hours then reinserrted it and no joy so i waited a further day but still nothing any other ideas tnx

Is it getting into BootLoader? Then you might try Flashing a new ROM!

how would i go about doing that? my computer won't even recognis3e my phone

I had about the same problem:
I was trying to install the Pocket PC Greek language support (free trial version) from the site http://greek.pocket-pc.penreader.co...der_Greek.html. on my MDA Vario Tmobile when it crashed!! It shows just a white screen and does nothing at all!! I soft and hard reseted the device but after restarting it shows the Tmobile screen and after a few seconds a white screen! Actually I am not so sure that the device is hard reseting because it doesn't ask me for a confirmation of the hard reset. When I startup my device it stops on the same white screen.No windows loading, no other commands accepting, not recognized by my desktop.
Did anybody have the same problem before? Does anybody know how can i get my PPC on working condition again
Thanks dagonist.
I hope somebody can help....

See for ROM upgrades on the forum :wink: if u get some images on the mini then it's not dead! It's just stuck at the bootloader mode, meaning that the OS is somehow damaged.. To solve this prob u must plug the mini into the pc (it will be recognised as an unidentified device, don't worry), then download a ROM upgrade set (u will find these on the net or in the xda-dev ftp). Execute the prog, wait 'till it finished and voila! Ur device will come as new If u encounter problem do a simple search in the forum regards rom - bootloader - upgrade and u willl find a lot of infos :wink:
Hope this helps, MocciJ

Thanks MocciJ.....but my desktop pc doesnot "see" my pocket pc at all!!

:? then it isn't yet in bootloader, is just stuck at the beginning of a broken OS! I mean that it tries to load the OS, but then it gets stopped since he read bad ROM (probably deleted in some way since u encountered this prob removing a prog) try to get it in bootloader mode, by pressing together the camera, power and reset buttons.. U will lose all the things in the RAM memory, but in this case u really can't do anything else.. After entering in bootloader, u can easily upgrade it..
MocciJ

Well, I just tried the camera button+power button+reset button....and nothing happens! It reset and comes back to the same white screen...
Any other suggestions??

well, did u tried to make it correctly? I mean: for entering boot loader u havce to press camera + power, and then reset (with camera and power pressed) if u can't still enter the bootloader, then I'm out of ideas, sorry...
MocciJ

I amdoing it write but nothing happens....

In the screen what can u read? If u read serial (it is barely visible) then see if it turn to usb when u connect the cable: if yes, we 're at a very good point...

When it starts up it shows the Tmobile logo and then for a few seconds :
ipl 1.08
spl 1.08
gsm 01.09.10
(something else...)
after a few seconds a white screen without any letters or anything else.

But I cannot see it anywhere on my desktop pc...

:? I can't figure out how you can get it back.. If it displays images and text, then the bootloader is still alive.. It even tells u the correct version of the complete ROM.. but I wonder why it can't access to the bootloader.. u must search in the forum how to reach the bootloader, but I'm sure of the power camera reset combination; when u can read SERIAL or even better USB on the device, u probably have solved most of ur problems, but chances are that u have even bad clusters of ROM, and cannot be restored with an upgrade (it happened to the External Rom of my mini after a bad upgrade)
I suggest to send it to repairs, before doing somewhat wrong, because if there is an original ROM inside they will repair it for sure, free :wink:
MocciJ

Thanks. The problem is that I got the phone from ebay, from a UK seller, and it was locked to Tmobile. So I don't think that I can ask for a factory/guaranty repair....

Thanks. The problem is that I got the phone from ebay, from a UK seller, and it was locked to Tmobile. So I don't think that I can ask for a factory/warranty repair....

seee i tried all of thoose things but i found the main problem was getting the computer to recoginise the thing and the program i put on was a cracked version ( i know i am a naughty boy) so if i send it off they could cause legal problems couldn't it

it depends on what u are meaning by "not recognised" but I assume that windows dosesn't even try to recognise the device (I mean that there aren't bubbles, notifications, or any other changes on the system) for the cracked software, well if u have installed it right into any RAM folder (not in the storage memory) then u can tell the repairing center that ur unit simply doesn't power on correctly.. :wink:
MocciJ

S200 hangs in bootloader after softreset

Hi all,
Since last friday I'm the happy owner of an S200, until sunday atleast. After a soft-reset, initiated from windows, my device won't boot anymore. It hangs in the red-green-blue bootloader screen (says: IPL 2.09, SPL 2.09). I've tried soft-resets and hard-resets, but the device would consequently keep hanging in the bootloader.
So for the past few days I've been searching the web and just managed to update the ROM. I was expecting that updating the ROM succesfully would mean my device would boot again, but it still keeps hanging in the bootloader (saying IPL 2.09 SPL 2.15 now, so the update did take place).
Does anyone has any idea whats wrong with my phone? Or how to fix this? Please help.

* bump *
I've been searching further and tried to do a SD dump, but I'm getting the message I don't got enough rights to perform a SD dump. This meens my S200 isn't CID unlocked. Is there any way to CID unlock the device without the need of booting into WM?

The solution to your problem
Hello, if you are having bootloader screen right after starting your mobile (prophet) check if your camera button is depressed since i had the similar problem. In my case i had to disassembly the phone in order to fix it. Right after fixing the button it worked fine

hi syzzer,
i really feel with you - why? - i have the exactly same problem. after i tried to upgrade my rom from o2-germany to another one the device isn't starting anymore and hangs in the beautiful-colored bootloader. and now, if i just even want to re-install the same or another rom, doesnt matter which one, the s200 wont start again. i think this is a really unlucky situation for us to stand alone with our weak pda =) hoping for more help, otherwise we have to take up our warranty and try to get it fixed by the store we did buy it (if a rom-update damage is still in warranty )
good luck
budy!

awechris said:
Hello, if you are having bootloader screen right after starting your mobile (prophet) check if your camera button is depressed since i had the similar problem. In my case i had to disassembly the phone in order to fix it. Right after fixing the button it worked fine
Click to expand...
Click to collapse
in my case, the camera button is not pressed in... i truly don't know what to do hopeless? mhm?
greets!
budy!

hello Syzzer
I have the same problem, but i make a soft reset and it works.
Camera but + Com Button + Power
Wait until message appear.
You Get the message : For Hard reset press send
If you choose other key the system boots normaly.

I had already tried all your suggestions, but nothing seemed to work.
About a month ago I bought a Trinity. In the mean while, I forgot I had put my S200 in my bag and carried it around for a month. When I found it a week ago and started pressing random buttons, it suddenly booted and has been working ever since! The problem has gone as mysterious as it came. I can only imagine there was some hardware failure / dirt in my device that caused the trouble and is now gone / moved to some place it does not do harm. Because I already bought a Trinity, I gave the S200 to my brother. He's been using it ever since and did not have any problems. So keep your head up, there's hope!

I m also having the same problem
Now I am having the same problem, no button is pressed, and I can not install the NVID ROM
Actually I can install only a few ROMs, the NVID ROM was working before on my Neo perfectly but, I think it can be because I have changed many ROMs, from a month, actually I have tried different WM6 ROMs and I used NVID ROMs mostly for Step 1.
Now when I install any ROM, it shows a msg some nbf one after 80% or 95%
It can install the pdaviet first step ROM, but now the problem is that it hangs very much and it can not start Wifi, it has stopped working, a few more ROMs i have tried, but the WIFI is completely stopped.
When I press it in communication manager, it will show busy icon for a few seconds and will not start it in end.(I tried it in both WM5 and WM6, same problem, I also tried after soft reset and hard reset, the problem is still there)
Please someone help me out.

Problems after WM6 Upgrade :(

After (I think) successfully upgrading to WM6, I've had a few problems...
1) I can't seem to soft reset anymore (holding down Power at the top + the reset button)...it seems the only way I can now reset my unit is by physically removing the battery...
2) I can't access the bootloader SERIAL mode...I can access the options for the kernel hive and formatting storage, but no success being able to get into USB mode to reflash my unit
Any help or suggestions would be greatly appreciated - I only bought this phone on Friday

1. This was hard reset in WM2003 - for soft reset just press the reset button
2. You need to press and hold power+reset+record(WMP) buttons at the same time
I suggest you read WIKI first before asking questions which are answered a million times

Thank you for the prompt reply.
I can understand your frustration with many people constantly asking these questions, but please don't make me feel like an idiot when I've actually read the Wiki and tried Googling the problem prior to posting.
To clarify, I know *how* to access the SERIAL option (I had to do it to upgrade from 2003 to WM6 to begin with). My point is that holding Reset+Power+Record doesn't work anymore. It just continues the boot process and goes straight to the Windows Mobile splash screen. The reset button, in and of itself, does nothing at all. I've tried everything from just tapping it a few times to pressing and holding it for upwards of 30 seconds...but it doesn't seem to do anything for me.

Try to hold and press power+record+cam buttons then press reset while holding those buttons.

Yeah, it does nothing...I have a feeling that the actual reset button is no longer working on the unit...not sure if that's to do with the upgrade to WM6, or if it's a hardware problem and just happens to be coincidence :-/

don't take xplode's advise wrongly. it's just that reading AND understanding the WIKI is important especially for beginners like yourself.
if you think you've successfully upgraded to WM6, it's probably because of the "Congratulations" message that was displayed... well, you're almost there, though not quite.
try to fully understand the no/yes/yes instruction in the WIKI... the reset+power+record combination is NOT what you should be doing. it has been replaced by another... here's the thread that could guide you... http://forum.xda-developers.com/showthread.php?t=327978&highlight=kitl
and here's the pertinent wiki page...
http://wiki.xda-developers.com/index.php?pagename=HTC_Blueangel_WM6_WizzardUpgrade4
good luck and welcome to the BA community.

Anyway if this that you try to explain is that the hardware buttons no longer work, you can try the MTTY method, if you have read the wiki you already know what exactly to do

Thanks raymonds, I will try not to, but I just don't want people thinking I'm yet another new member that doesn't read anything before posting, because I know how much I hate that too...I tried reading up on my problems for 4 hours last night before deciding to post because I couldn't find anything else to help.
I have successfully upgraded to WM6 and went through the no/yes/yes steps - the issue is that I want to go back to WM2003 or WM5...they seemed far less problematic for my phone for some reason..one problem I'm facing now is that my BA, pure and simple, no longer recognizes that I have a cellular carrier at all, making it essentially useless as a phone. When I try to go into SIM Manager, it hangs for a while, then goes into the screen saying that only emergency calls can be made...but when I try to put in my PIN, it says "Unknown SIM error", though the SIM works fine in my other phone...
I'm trying to use the Power/Reset/Record to either try reflashing in the hopes that'll resolve my issues, or downgrade...either way, it's not allowing me to do so, and I obviously can't do this while the phone is booted into WM6. It just seems like the reset button is no longer working, since neither combination that uses it (Power+Reset or Power+Camera+Reset) works anymore.

try to downgrade with MAUpgradeUT_NOID.exe, and then reupgrade, another thing you can do is to reflash the radio rom. The MTTY method resets bootloader settings which may be the solution to your problem.
MTTY under Windows XP is explained HERE

xplode, mtty requires one to do the power+reset+record combination, which he currently cannot do.
is this a second-hand unit?

Hm, there was another way to put your device into bootloader mode but i have never tryed it, in most of the WM2003 upgrades there was EnterBL.exe, and when you copy it to the device and execute it the device goes to bootloader mode...
but it also creates problems - read here
Also i had problems in the past with the latest version of MTTY (1.45) and used previous one 1.01 which worked like a charm

Sweet - thanks xplode and raymonds for your time.
Unfortunately I can't try these as I am at work right now, but I do appreciate the suggestions and will try them as soon as I get home.
If I can't get it to work, oh well - off to the service depot and a (probably) expensive lesson learned.

Please keep us updated, about your issue

Thanks guys...
So, I'm taking it that the radio stack is now corrupt, since it's no longer even showing a version number on my BA. I tried the methods xplode suggested - when I enter the unit into KITL mode, I take it I'm supposed to use USB Active as the transport method, since MTTY won't recognize a device otherwise, and my phone just boots into Windows from that point.
When I try to run MTTY though, all it does is display "kITLª" over and over again...I'm not sure if that's normal, or even how to enter a prompt of some kind...
I'm starting to wonder if maybe I should just take it to the depot, pay the $75 I was quoted, and learn my lesson... :-/
Any other suggestions, or am I just totally doing what you suggested wrong?

You do not need to enter KITL because this is used to debug your WM build using Platform builder
Just try to put your device to botloader mode and then use MTTY to instruct the bootloader what to do, or just reflash radio and then new rom

Need Help!!!!! Uni semi-Dead.

Hi All,
I had this device for few months now after selling off my Eten X500.
The Universal was a big device but I truly loved the XGA big screen. And yesterday disaster struck. Normally sometimes the device would go haywire but a few soft resets or hardreset would set it back on course. But yesterday it refused to move on from the bootloader mode and when I used Buzz utility prgram, it did move away from the bootloader but didn't swith on anyway. And yes, I have flashed the ROM's quite a few times and I managed to flash it with T-Mobile's latest WM5 ROM today morning. The flash was successful but it just wont work normally.
I have 2 batteries but bith yieled the same result. I could only get it to switch on if I hardreset it on a table with 2 fingers firmly pusing the soft keys down. It would sometimes would boot but would hand after it fully loaded. I have removed the SD card as well as the SIM card. Not sure if the devie motherboard is having any issues or some connection problem. One thing for sure if I hold both edges of the device and press it hard and try a soft reset, it would boot sometimes. I even have the external battery charger and I can charger the batteries full.
Any idea how much would it cost (I'm in Singapore) for a repair or anyone who could help me with this.
The worst thing is, this is my only phone and I really need it to work asap.
Hope someone could shed some light on this.
Thank you all in advance.
Techx

Have a look at the wiki...
I had the same problem after I put it on charge with no battery in - very smart I know . It explains about using MTTY and how you format the DOC which should solve your problem - hopefully...

Hi all,
I tried the MTTY utility but I can format the DOC files. everytime I try to format it, I get an error like this :-
USB>set 14 0
HTCSF kEØ(HTCEUSB>task 28 55aa
Wait..
flFormatPhysicalDrive:status=20
Read data error in tag
DOC_format failed!
USB>
So anyone can help in this issue plssssssssssssssss
Thank you all.
Techx

anyone????
Anyone? pls help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Do h3lp!!!!!!!!!!!!!!!!!!!!!!!
Anyway of getting the unit fixed? Anyone from Singapore can recommend a shop or anything?