Database Users

Please help - O2 XDA EXEC

Help me please!! The 'Phone Pad' input method will not work for my xda exec. When selecting it, it stays on keyboard method (or reverts to it if it was on, say, transcriber or block recognizer mothod) Does anyone else have the same problem? My hunch is that it's a bug which will affect some but not all, depending on the ROM version you are running. Could anyone who owns one do a quick test and let me know. I tried both soft and hard reset, no solution with either. Thanks.

Just tried it...wouldn't change to phonepad as well. But after a soft reset, it worked.

its a bug,
workaround , if all else fails soft reset.
change to portrait.
select a different keyboard option not phone one. exit app. goto app and now try - it works 6/10.

I have the same problem...
Don't want to go off on a rant here, but I have pretty strong feelings about a device that gets released with such an obvious bug with such a key piece of functionality. I'm pretty sure it's a memory issue - with a fresh personal install (i.e. with O2 active running - O2's recommended install), the phonepad works until I soft-reset the device ONCE. Then it fails to open and I can't get the work-around to work. I can reproduce this again and again.
Are there others, or is it just me who gets offended when I get charged money for something that is so obviously broken?

@daveb1976, I'm with you on this. I suspect I paid even more as I have a JJ and they are more expensive than the O2 Execs. Having used Nokia, SE and Palm devices I've got a good idea of what one should expect of new devices and I have to say the JJ reminds of the SE P800 - this was an innovative and high profile product three years ago but it was not complete in many areas (but most s/w issues were fixed after about 6 months)

Yup. I appreciate that it's a new device, and I do expect that there will be kinks. But one of 5 input methods simply not working is not a "kink". Besides, unless I'm wrong this is part of WM2005 which is version FIVE of the OS. Oh well, I bought one, so I guess I'm as guilty as the next guy when it comes to putting up with MS's rediculously low quality standards.

The workaround worked once but now I can't get it to work again. I've also noticed another strange bug. Try this....When downloading a couple of new today page themes (from the microsoft pocket pc site) and copying them into my windows folder, I was pleased to see they were available when I went to settings/today menu. However, choose any of them and the things slows up ridiculously, fails to display any contacts at all and won't select task manager (I was going there to try and shut some things down because of the speed problem).
Only a soft reset will bring things back to normal. I agree with the posts by daveb and jah, it's not acceptable to charge top notch prices for new contracts and upgrades (I was the latter incidentally, at a cool £229.99 to upgrade)
Anyway, I'm not prepared to live with it for that price so I'm calling them now. I'm on 8 days since I received it but the 14 day thing is irrelevant if the goods aren't working right? What do you guys think?
I'm looking for a hefty credit to my account to offset the upgrade price or a different handset and my 229.99 back. It's a shame as I love the 3G and wireless capabilities but it may be a case of releasing it a few months too soon, for O2 at least. They have probably been concentrating their efforts on yesterdays takeover!
Anyway, I'll post back with my result.

I got the same problem,
Beside, I can't change today backgronf theme in this Exec.

Any new upgrade for O2 Exec ?
Somebody said that "Phonepad" problem for O2 Exec is a bug and a new version will be out soon and the problem should be gone.
Anybody get the upgrade yet ?

Any new upgrade for O2 Exec ?
Somebody said that "Phonepad" problem for O2 Exec is a bug and a new version will be out soon and the problem should be gone.
Anybody get the upgrade yet ?

Pointers required for removing slow O2 software (please!)

Hi guys, great forum.
I must admit to being rather nieve and lost in all the technical stuff! Im a newbie to the XDA world, and so far Im loving it!
I bought my O2 XDA mini s on ebay, at just over 2 months old. Its in perfect condition, but when I try to remove the O2 software, it's not on the list... but its definately still on there!
Should I let my battery run out and reboot it?
Also it wont link with the outlook on my pc (installed from the cd) so it looks like its gonna take me 3 weeks of typing to put all my contacts in to it!
Can someone point me in the right direction for a thread? Or is there a good site for newbies to look at in layman's terms?
Any help would be extremely well recieved!
Cheers

Hi Gary
sorry mate can't help but noticed your post had no answer. Like you I am not a techie. Most of the posters on here seem to do nothing but experiment with their XDA's all day There is a wealh of info and help but sadly only useful to other techies.
There doesn't appear to be anything geared at assisting casual users and non techies that have neither the time or inclination to fiddle with ROM's and software etc .
I reckon that would be a useful sticky for noobs- like how to change/ customise the desktop and install various A/V software and remove o2 software etc
Suggest you get the full manual and wade through that.
I bought my o2 mini s at xmas and haven't made a single call on it yet . Its far too complicated for me and working 12 hour days I've no time to play about with it. :roll:

I'm no techy either but I do know that if you do a hard reset and choose corporate install the O2 stuff is not installed. There's some good advice here too - it's maybe a bit less technical than this site.
http://www.clieuk.co.uk/forum/forumdisplay.php?f=45
Dave

Cheers for the replys Dave and Peanut.
I managed to find something useful here... http://www.avforums.com/forums/showthread.php?t=287641
if theres anyone else thats confused about this stuff.
I'm really happy with mine, on the whole it seems pretty simple to use. I hate that it doesnt close programmes when you click the x though.
Im gonna have a little play, but I'll need to get my mms and gprs info from orange first if i install the corporate profile.
I find that if the phone is on for more than 5 mins ifI press the green call button it doesnt bring up the phone screen, even with the normal power setting! I'm hoping this new profile will speed the bad boy up a bit too!
WiFi is a godsend on a mobile! Yey!

Without going through all the palava of flashing a new Rom the easiest way of really removing the O2 crud is to do a Hard Reset of the device (hold the Com Manager and Voice Command buttons the poke the little reset hole on the right hand side of the unit.
When you get the option select corporate installation option and then if I remember correctly you get a count down, press the reset button (without the other two buttons) again briefly to do a soft reset this should then start Windows in its regular non O2 sullied form.
Hope this helped.

HD2 Forgot my PIN

I have been relatively calm about the shortcomings of my HD2. I understand when purchasing anything even slightly touched by the delicate hand of Microsoft that you will have to tweak, fix and workaround - this is all part of the fun with the phone.
Today however the phone went one step too far. I awoke this morning to find my HD2 had yet again forgotten my PIN number, so on unlocking the screen I was informed that I had entered the incorrect PIN(!). I soft reset the device, removed the SIM card, let it stand for a few seconds then booted up again to no avail.
I have now entered the 'incorrect' PIN too many times, and so my device has deleted all information on it... losing all contacts, photos etc.
For a phone to get something so basic so wrong is unforgivable. Coupled with the issues with SMS (i.e. texts sitting in the outbox, and when it finally decides to send them, they go to the wrong people, taking an age to load conversations), I think HTC/Microsoft have a problem they need to address.

Sorry to hear of your problems, but by far the majority have not had any of the problems you have mentioned. Try a hard reset and remember to back up your device.

Mine has lost connection settings and 2 email accounts at the same time. Your problem is much worse of course. Instead of a finished phone i feel like part of an experiment at the moment, and HTC will finish the Rom whenever they can be bothered..

jimhaddon said:
I have been relatively calm about the shortcomings of my HD2. I understand when purchasing anything even slightly touched by the delicate hand of Microsoft that you will have to tweak, fix and workaround - this is all part of the fun with the phone.
Today however the phone went one step too far. I awoke this morning to find my HD2 had yet again forgotten my PIN number, so on unlocking the screen I was informed that I had entered the incorrect PIN(!). I soft reset the device, removed the SIM card, let it stand for a few seconds then booted up again to no avail.
I have now entered the 'incorrect' PIN too many times, and so my device has deleted all information on it... losing all contacts, photos etc.
For a phone to get something so basic so wrong is unforgivable. Coupled with the issues with SMS (i.e. texts sitting in the outbox, and when it finally decides to send them, they go to the wrong people, taking an age to load conversations), I think HTC/Microsoft have a problem they need to address.
Click to expand...
Click to collapse
I have had this incorrect PIN message also. sometimes when left over night and occasionally during the day.
So far a soft reset has solved it. Since having my HD2 I've had to reset it 1 - 2 times a day. Not very impressed at its lack of stability.
I have a SIM free unlocked UK HD2

Is this all happening on the stock rom or cooked roms?

band27 said:
Is this all happening on the stock rom or cooked roms?
Click to expand...
Click to collapse
stock rom i have the original 1.43 i think and i have had this problem, was begining to think i was the only one!

Also My HTC HD2 lost its password already twice
Hello, I can add to this threat that I also had an unexpected and incorrect ' wrong password' experience twice, where my password (8 digits, correctly entered) was suddenly not accepted anymore. Soft resets did not help and I had to restore previous backups loosing recently entered data. Very annoying and in my view not acceptable.
regards,
Danny Groeneveld
The Netherlands

Very annoyingly this has also happened to me. My phone ran out of battery last night, and when plugged back in a few minutes later, the device didn't recognise my four digit pin.
Is there some sort of generic pin it resets to?
Am now locked out for 30 minutes at a time, and very worried the next time I try and get it wrong all my data will be wiped.
Can I back up my contacts/data on to my PC despite the phone being locked? (Am at work right now so can't check for myself)
Great phone but this is unacceptable

2 Options:
1) don't lock your phones with a pin code
2) flash a cooked Rom as they have been more stable based on feedback that I have been reading.

band27 said:
2 Options:
1) don't lock your phones with a pin code
2) flash a cooked Rom as they have been more stable based on feedback that I have been reading.
Click to expand...
Click to collapse
The problem is I have to have my phone hooked up with my work email/calendar etc and for some reason it insists on a pin
Sorry but - what does "flash a cooked rom" mean?
Thanks
Sam

oh and soft resets haven't worked here either

sam8384 said:
The problem is I have to have my phone hooked up with my work email/calendar etc and for some reason it insists on a pin
Sorry but - what does "flash a cooked rom" mean?
Thanks
Sam
Click to expand...
Click to collapse
How to flash a cooked ROM:
Step 1:
Read the first page <<HERE>>..
Step 2:
Then select a cooked Rom From <<HERE>> in the list where it says [ROM]. Read <<THIS>> for more guidance. But it's not necessary to read it because if you go BACK TO STEP 1 there is also a video that shows you what to do with the ROM FILE after you have downloaded it. REREAD STEP 1 when you have everything in place as it's that simple. Make sure your read the WHOLE PAGE OF STEP 1 before you begin and even during the process there is TROUBLE SHOOTING DETAILS THAT ARE IMPORTANT.

thanks band27
I've had to hard reset and because I couldnt connect my phone because it was locked I'm not been able to back up some bits.
Reading elsewhere it appears like a WM 6.5 problem. absolutely pathetic, but why htc hasnt sorted it as well is quite a disgrace.
i've decided not to get my work emails back on my device so i don't need a pin, its my own mobile anyway so they can take a walk!

password dissapear
hi.
i have had some experience of passwords dissapearing so each time i use one of any of my 3 email accounts on the hd2 it requred me to re-enter my password.
the same thing logging into latitude on google maps
i figured out i can repeat the fault every time by installing swipe keyboard, or un-installing it !!
dont even know if this is the real reason it happens but it works ( or fails ) each time and i tried it on a few different roms now !
=====PEACE=====

i have the same problem and i have been tring to unlock phone after restart and it keep saying incorrect pin and im locked out.

Not recognizing my pin (again)
I bought the HTC HD2 end of january. Nice phone. But after 1 week it didn't recognize my pin anymore. Fortunately the shop where I bought it, has a '14 days not happy with the phone get another one'-policy. So I gat another HTC HD2. Had to install everything again and lost everything I had stored on the other phone. But the new phone worked !
Till yesterday evening. Again the HTC HD2 didn't recognize my pin
I tried to install the ROM-update. But that doesn't work, because you have to unlock the phone for that (otherwise there's no connection between my phone and my computer). Also tried the hard reset. Nothing works.
I hope someone has a solution for me. Cause I'm really getting tired of this.

i don't know, i unlock my sim pin since my first phone, my e-mail accounts are working fine, i don't have any of these problems so far, i bought mine january

This has happened to me a few times where a soft reset worked and once where it didn't (lost all data). Each time it was first thing in the morning and my alarm didn't work. That was on 1.48, since going 1.66 I haven't had either problem occur and it's been almost a month.
J

Which PIN is this? The phone lock or the SIM PIN?
If it's the phone lock, can it be disabled by de-selecting it. This would be a horrible thing to happen if it couldn't be disabled.

i had a big problem with my HD2, I was in the bath and I dropped it of course it got wet but now that blasted crappy stock htc software thingy won't even switch on.....
Next time i'll flash a cooked rom.

T-Mobile UK another provider to let the side down

I made a big big mistake, just before Christmas...... I moved providers from o2to T- Mobile UK.
In my haste to be one of the first to own the HD2 I abandoned o2 because they were not getting thier stock til later on.....what a mistake!!!
T-Mobile customer service is pants....they have an automated service that takes about 10 minutes to get to where you want to be and then you get some bird who hasn't actually got a clue about the problem that you are enquiring about and then says she has to ask someone in tech support (when she is supposed to be tech support) she goes away for 10 minutes and then comes back and says that she can't help.
Now if you XDA chaps can assist
T-Mobile tech support say that they are currently testing a ROM update is this true or False?
T-Mobile instant messeging doesn't work....Why?
Sound is very crackly during calls... Why?
Cannot stream video....Adobe flash player for mobiles doesn't work and everytime I try to run a youtube video it says that it isn't available...should I be able to play streaming media on this phone?
Keyboard is hyper sensitive and often double taps...any way to prevent this?
I have an HTC leather flip case for this phone but whenever i turn off the power (required for my job) and slide the phone into my inside jacket pocket...it always turns itself back on....I am worried that it will ring....it could cost me my job.
Hotmail account won't configure
Takes ages to connect to a contact....Why?
I read the post that Vodaphone are not issuing an update for this phone.... are T-Mobile? and if not, is it legal?
The staff at T-Mobile were very unhelpful and quite brusque...as far as they are concerned they have got me locked into an 18mth contract and thats all they care about

Timax_50 said:
I have an HTC leather flip case for this phone but whenever i turn off the power (required for my job) and slide the phone into my inside jacket pocket...it always turns itself back on....I am worried that it will ring....it could cost me my job.
Hotmail account won't configure
Takes ages to connect to a contact....Why?
t
Click to expand...
Click to collapse
Sounds like your a train driver, and my windows live has a problem too! Poxy thing!

MOst of these issues have LOADS of threads about them, so i'll be brief,
1 - many people have reported sms problems, read the LOTS of threads about it. I dont have this problem so cant offer any help, though tere is an update on the HTC website which could be your first stop.
2 - As above with sound, , read the threads
3 - TMobile set the hd2 up with a proxy server set. Go to the settings tab, click menu, all settings, connections, set up my proxy server and untick this connection uses a proxy. (again, dozens of threads about this)
4 - Lots of threads about the sensitivity, have a look at, for example, BSBtweaks, it can reduce the sensitivity, amongst other handy things.
5 - Sounds like the case is pressing against the power button, have a look and see if this is the case, maybe adjust the positioning of the hd2 in the case?
6 - Again, loads of threads about this.
7 - Not sure what you mean about 'connect to contact'
Sorry if i'm not answering very well, just wanted you to know there are loads of threads about most of your issues.
Happy reading!

Timax_50 said:
I have an HTC leather flip case for this phone but whenever i turn off the power (required for my job) and slide the phone into my inside jacket pocket...it always turns itself back on....I am worried that it will ring....it could cost me my job.
Click to expand...
Click to collapse
Obvious answer, but set the phone to silent before you turn it off. That way, even if it does power on and ring, you just won't know.

Timax_50 said:
I made a big big mistake, just before Christmas...... I moved providers from o2to T- Mobile UK.
In my haste to be one of the first to own the HD2 I abandoned o2 because they were not getting thier stock til later on.....what a mistake!!!
T-Mobile customer service is pants....they have an automated service that takes about 10 minutes to get to where you want to be and then you get some bird who hasn't actually got a clue about the problem that you are enquiring about and then says she has to ask someone in tech support (when she is supposed to be tech support) she goes away for 10 minutes and then comes back and says that she can't help.
Now if you XDA chaps can assist
T-Mobile tech support say that they are currently testing a ROM update is this true or False?
T-Mobile instant messeging doesn't work....Why?
Sound is very crackly during calls... Why?
Cannot stream video....Adobe flash player for mobiles doesn't work and everytime I try to run a youtube video it says that it isn't available...should I be able to play streaming media on this phone?
Keyboard is hyper sensitive and often double taps...any way to prevent this?
I have an HTC leather flip case for this phone but whenever i turn off the power (required for my job) and slide the phone into my inside jacket pocket...it always turns itself back on....I am worried that it will ring....it could cost me my job.
Hotmail account won't configure
Takes ages to connect to a contact....Why?
I read the post that Vodaphone are not issuing an update for this phone.... are T-Mobile? and if not, is it legal?
The staff at T-Mobile were very unhelpful and quite brusque...as far as they are concerned they have got me locked into an 18mth contract and thats all they care about
Click to expand...
Click to collapse
It also sounds like you have a crap phone! I would be screaming the house down and quoting the sale of goods act etc to initially either get a replacement or if that doesn't please you cancel the contract. Saying that I have been with them for my 3rd 18 month contract now - I upgraded in late December - and everything worked fine and I have none of your issues. I also recently upgraded the ROM to one on here because to be honest the "official" ones are crap anyway!
I will admit their customer serice is shockingly ****e, although I had similar experiance with O2 and Vodaphone. You would not believe the conversations I had when I was enquiring about upgrading to the HD2! Eventually I got hold of someone who could not have been more helpful and I had the device within 24 hours. No regrets since...

3 - TMobile set the hd2 up with a proxy server set. Go to the settings tab, click menu, all settings, connections, set up my proxy server and untick this connection uses a proxy. (again, dozens of threads about this)
I use T-mobile UK as my provider and, after checking the connections -> proxy tab the connection settings already installed does not have the use proxy server box ticked.
Old versions of the HTC connections setup utility used to install the wrong settings the stock uk T-mobile rom (version 1.43) doesnt have this problem.
If you have connection problems I would put them down to poor signal strength or the radio rom used.

Timax_50 said:
Keyboard is hyper sensitive and often double taps...any way to prevent this?
Click to expand...
Click to collapse
Did you apply the protection screen on ?
In my case it reduced the screen sensitivity
You can find sth with good quality for 3 pounds (set of 3). Check in HD2 Accessories section on forum, I`ve seen about 3 topics about protective screens (films).
Kris

TonyJ999 said:
It also sounds like you have a crap phone! I would be screaming the house down and quoting the sale of goods act etc to initially either get a replacement or if that doesn't please you cancel the contract. Saying that I have been with them for my 3rd 18 month contract now - I upgraded in late December - and everything worked fine and I have none of your issues. I also recently upgraded the ROM to one on here because to be honest the "official" ones are crap anyway!
I will admit their customer serice is shockingly ****e, although I had similar experiance with O2 and Vodaphone. You would not believe the conversations I had when I was enquiring about upgrading to the HD2! Eventually I got hold of someone who could not have been more helpful and I had the device within 24 hours. No regrets since...
Click to expand...
Click to collapse
So Tony, I guess you Gold carded your phone to be able to use an XDA ROM?
I am a little worried about doing this as it would invalidate my warranty if It screwed up.

T-Mobile tech support say that they are currently testing a ROM update is this true or False?
No idea.
T-Mobile instant messeging doesn't work....Why?
No idea, I don't use it, sorry. There are workarounds tho, there always are.
Sound is very crackly during calls... Why?
Turn the volume down.
Cannot stream video....Adobe flash player for mobiles doesn't work and everytime I try to run a youtube video it says that it isn't available...should I be able to play streaming media on this phone?
I can, install the youtube youtubewvga.cab for full access.
Keyboard is hyper sensitive and often double taps...any way to prevent this?
Practice !
I have an HTC leather flip case for this phone but whenever i turn off the power (required for my job) and slide the phone into my inside jacket pocket...it always turns itself back on....I am worried that it will ring....it could cost me my job.
As advised, switch phone to silent or put it into flight mode before going to work !
Hotmail account won't configure
It will if you follow the instructions given here abouts.
Takes ages to connect to a contact....Why?
Signal issues ?
I read the post that Vodaphone are not issuing an update for this phone.... are T-Mobile? and if not, is it legal?
Quite legal.
The staff at T-Mobile were very unhelpful and quite brusque...as far as they are concerned they have got me locked into an 18mth contract and thats all they care about
Quite reasonable given the erratic nature of your questions here ! Imagine you on the phone
Calm down, get into the phone, use the forums, read them a lot, section by section and you'll see that most of the issues with the phone are in fact user error !

Timax_50 said:
So Tony, I guess you Gold carded your phone to be able to use an XDA ROM?
I am a little worried about doing this as it would invalidate my warranty if It screwed up.
Click to expand...
Click to collapse
no need to gold card. install hspl through pc, this then lets you install any rom, official or cooked. should you then need to revert back to stock rom just copy the nbh file to sd card (no need to be gold) and it will not only flash back to stock rom but overwright hspl to default too, thus restoring the warranty.
the important part is making sure there is a stock rom available for your phone + network as backup.(go read the "official roms"thread to see... i don't think theres a t mob stock rom up there yet, but im sure there will be before long, or you could be the hero who dumps a stock tmob rom and be hailed as a god by all the tmo users!)
also since there isn't a t mob up there, gold card still wouldn't help because there is no official one to flash back to for warranty purposes.

With regards to the youtube issue, you may find you have to phone up customer services to get content lock turned off.
They put this on to stop children etc watching inappropriate content.
It took me a few mins on the phone to get this done.
I have found the T-mobile Customer support to be very good. If ever you've been with Three you will have nothing but praise for T-mobile staff.

samsamuel said:
no need to gold card. install hspl through pc, this then lets you install any rom, official or cooked. should you then need to revert back to stock rom just copy the nbh file to sd card (no need to be gold) and it will not only flash back to stock rom but overwright hspl to default too, thus restoring the warranty.
the important part is making sure there is a stock rom available for your phone + network as backup.(go read the "official roms"thread to see... i don't think theres a t mob stock rom up there yet, but im sure there will be before long, or you could be the hero who dumps a stock tmob rom and be hailed as a god by all the tmo users!)
also since there isn't a t mob up there, gold card still wouldn't help because there is no official one to flash back to for warranty purposes.
Click to expand...
Click to collapse
Thanks for the info Sam
I am still only 50% the wiser...you say that hspl would enable me to use an Stock or cooked Rom but you say I have to use a stock Rom but there isn't one so what benefit is there to me if I can't install one because there isn't one? I might have some of the terminology wrong so please don't be too hard on me

compact_bijou said:
T-Mobile tech support say that they are currently testing a ROM update is this true or False?
No idea.
T-Mobile instant messeging doesn't work....Why?
No idea, I don't use it, sorry. There are workarounds tho, there always are.
Sound is very crackly during calls... Why?
Turn the volume down.
Cannot stream video....Adobe flash player for mobiles doesn't work and everytime I try to run a youtube video it says that it isn't available...should I be able to play streaming media on this phone?
I can, install the youtube youtubewvga.cab for full access.
Keyboard is hyper sensitive and often double taps...any way to prevent this?
Practice !
I have an HTC leather flip case for this phone but whenever i turn off the power (required for my job) and slide the phone into my inside jacket pocket...it always turns itself back on....I am worried that it will ring....it could cost me my job.
As advised, switch phone to silent or put it into flight mode before going to work !
Hotmail account won't configure
It will if you follow the instructions given here abouts.
Takes ages to connect to a contact....Why?
Signal issues ?
I read the post that Vodaphone are not issuing an update for this phone.... are T-Mobile? and if not, is it legal?
Quite legal.
The staff at T-Mobile were very unhelpful and quite brusque...as far as they are concerned they have got me locked into an 18mth contract and thats all they care about
Quite reasonable given the erratic nature of your questions here ! Imagine you on the phone
Calm down, get into the phone, use the forums, read them a lot, section by section and you'll see that most of the issues with the phone are in fact user error !
Click to expand...
Click to collapse
Thanks for the feedback Compact, you are right I do tend to lose it a bit on the phone because the staff are obviously not trained on this phone and as they say time is money and I don't have hours to while away on the phone getting nowhere.

Timax_50 said:
Thanks for the info Sam
I am still only 50% the wiser...you say that hspl would enable me to use an Stock or cooked Rom but you say I have to use a stock Rom but there isn't one so what benefit is there to me if I can't install one because there isn't one? I might have some of the terminology wrong so please don't be too hard on me
Click to expand...
Click to collapse
Installing a HardSPL will unlock your phone so that you can install any ROM onto it - that includes stock HTC ROMs, cooked ROMs, or anything else.
Using HardSPL and/or installing a ROM other than the type was designed for (e.g. from your carrier if it's a carrier-branded phone) will void your warranty.
However, if your phone does develop a fault, then (assuming it is still functioning well enough that you can still flash it) you can use a stock ROM of the appropriate type to put both a legal ROM and a legal SPL back onto it, and leave your phone in a state where they can't tell it was ever flashed with anything naughty, and will thus have to honour your warranty after all.

hehe, its a minefield of confusion.
you can run any rom you like if you instal hspl (I'm) currently running a cooked rom on my o2 locked phone.... BUT ...should I need to send it back I have a copy off the official o2 rom as backup.
if I flash the o2 rom from the pc, it doesn't remove hspl, but if I flash it from the sd card it DOES remove hspl.
your problem is that there currently isn't a tmob rom for you to keep for backup to remove hspl (flashing from sd card the phone does id checks on the rom, hspl it doesn't)
with a gold card it lets you flash any official rom BUTT of course that doesn't help either because there still isn't a tmob for if you need to send it back.
hope that explains it better !do ask again if still confused.

samsamuel said:
with a gold card it lets you flash any official rom BUTT of course that doesn't help either because there still isn't a tmob for if you need to send it back.
hope that explains it better !do ask again if still confused.
Click to expand...
Click to collapse
I believe there are two official t-mobile roms to download - links can be found in the ROM forum.
I downloaded
RUU_Leo_TMO_UK_1.43.110.2_Radio_Signed_15.26.50.07U_2.04.50.22_2_Ship
as a backup before flashing. I think the other version is 1.43.<something else>
I've not actually tried it but i'm pretty sure you can trust it is what the uploader says it is.

josep54 said:
I believe there are two official t-mobile roms to download - links can be found in the ROM forum.
I downloaded
RUU_Leo_TMO_UK_1.43.110.2_Radio_Signed_15.26.50.07U_2.04.50.22_2_Ship
as a backup before flashing. I think the other version is 1.43.<something else>
I've not actually tried it but i'm pretty sure you can trust it is what the uploader says it is.
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Ahhh I didnt look that hard, my o2 one is in the first link, never had to, , hehe.
@Timax_50 - there you go, to see if it works, download that, extract the exe file to a folder (dont run it) find the RUU_signed.nbh file (about 200 meg size) copy it to your sd card (fat 32 recommended) rename it leoimg.nbh, reset your phone to boot mode (vol down + tap power) and IF its the correct one, it will let you flash back to factory default. If it fails, its not the correct stock rom and it will stop.
If its good, you can hspl and if you ever need to remove the hspl, just do that sd card flash with that file.
If you run the update from the pc, even though it is a stock rom, it will NOT remove hspl, only if you do it sd card.

My O2 HD2, setup with t-mobile UK has the proxy setting ticked and works fine....
strange.

Yeah as someone else said... stick with the phone... as you get into it you'll find ways to do things. I still have the 1.43 ROM on my T-Mobile HD2 but I now have the phone doing most of what I want.

Broken Phone HELP PLZ ?*♂️

Hi, so I recently smashed the H*** out of my Essential Phone. I put my sim in my wife's old Nexus to try and get back into the Gmail account I've had for 10+ years, and they've forced 2 step verification onto my account and will not let me use my number for recovery. The ONLY way to complete this verification is to use my Broken Essential Phone to accept screen prompt. So here's my question... I was rooted, with TWRP and Custom rom but do have Full Back ups on my computer, so if I were able to get another essential phone and root it, would I be able to then restore the factory image and back ups I had created for this old essential phone onto the new device and gain access to my Gmail account that way, or am I totally out of luck unless I fix my smashed phone enuf to get to the screen on to accept screen prompt to verify my identity....? Any insight here is greatly appreciated. I have 1000's of $$ invested in that Gmail and have been unable to access it for a week now. Google has been zero help. Sorry if. This is posted in the wrong space, I haven't been here in a while.

Kushmin05h said:
Hi, so I recently smashed the H*** out of my Essential Phone. I put my sim in my wife's old Nexus to try and get back into the Gmail account I've had for 10+ years, and they've forced 2 step verification onto my account and will not let me use my number for recovery. The ONLY way to complete this verification is to use my Broken Essential Phone to accept screen prompt. So here's my question... I was rooted, with TWRP and Custom rom but do have Full Back ups on my computer, so if I were able to get another essential phone and root it, would I be able to then restore the factory image and back ups I had created for this old essential phone onto the new device and gain access to my Gmail account that way, or am I totally out of luck unless I fix my smashed phone enuf to get to the screen on to accept screen prompt to verify my identity....? Any insight here is greatly appreciated. I have 1000's of $$ invested in that Gmail and have been unable to access it for a week now. Google has been zero help. Sorry if. This is posted in the wrong space, I haven't been here in a while.
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Click to collapse
A few years back you used to be able to get a new phone install TWRP create a backup on new phone and then copy the files from the old phones backup into the new backup folder (with the new unique file number). But think I read this doesn't work anymore on new version (but not sure you'll have to check yourself or hopefully someone here knows)
Even if that works what type of 2FA is it? Authenticator or SMS?
https://support.google.com/accounts/troubleshooter/4430955?hl=en
without a backup code it may not work anyhow
if you can see your screen but touch is not working just plug a mouse into the usb & click away! If screen is blacked out but rest of hardware good easiest to buy a replacement screen as cheap or use usb-hdmi hub to mirror screen (not sure if Essential phone requires any input to set up as haven't tried with this phone)
If other hardware damage it will depend, but as rooted you are in with a chance. Is usb debugging on?

Thanks for your response, Google has been zero help and I've definitely considered ordering a screen to see if I can get the old device to work, but the og screen is detached from the chip board, as far as I can tell it will power on with some serious prompting, but idk if it's actually trying to boot up or in some kind of safe mode detecting the screen is missing, or just wrecked completely...? Lol the notification Light stays red until the battery dies. I've considered maybe trying to clone the esn of my old essential phone to another phone to try to trick their servers that way but idk if they recognize the device via that (The ESN) or tokens generated locally on the device, and the more I think about it, the more I think the latter sounds more logical considering the nature of the beast I'm fighting here... Seems It would b wildly irresponsible of them to rely solely on esn to identify a "Trusted" device. Idk what to do, lol except cry... I'm basically at a loss at this point, so I will order a screen and go from there I guess, if the screen option doesn't work. You'd think with the money they have, they'd have some type of account recovery team, or a way to recover in the event something like this happens, or someone to speak to at the very least, the can verify my account in seconds over the phone, but do literally nothing for me, nor let me speak with or point me towards anyone who can.... And this is a pretty common issue it seems after lookin at their "Community help section" it's literally top to bottom ppl complaining about what I'm looking to "get help" with. There is zero reason they should be forcing 2fv on my account it's shut off in my account settings, I can get far enuf to c them, just doesn't let me change anything with out "Signing in" and verifying. Nor does it give me the option to use my only ACTUAL set up recovery option on the account, a code via text. It's almost like theyre protecting all my own s***, from me. The owner. Makes zero sense to me.

It sounds like when you setup the essential, you configured your Google account to use the *device* (via the Google app) for verification. I've done this also, but I have an old device also configured to authenticate. So the pop-up screen appears on both.
If you use a computer to log into your Google account (not gmail) on the screen that is waiting for verification, there should be a link to try a different method. Hopefully you setup a secondary email address in addition to the gmail account one.
Edit: start here https://support.google.com/accounts/answer/7682439?hl=en
OT: I realize you are frustrated, but it would be easier to pick out the relevant information in your posts if they were not one long paragraph.