Related
Hi,
I've just got a T-Mobile Vario. It connects fine on GPRS and PIE navigates to web pages.
I then try to connect to a free WiFi hotspot (I have no home wifi network to test on).
It *connects* fine. However, when I try to navigate to a web page it hangs on the "Locate" message, then times out.
I have searched the forum and read similar problems but with home networks not public hotspots- for example:
http://forum.xda-developers.com/viewtopic.php?t=46118
I tried the solutions suggested there but with no luck. Has anyone had similar problems?
I *really* need to get WiFi working (by the end of the weekend hopefully) as thats what I got the device for in the first place.
I am a WiFi virgin so any pointers will help.
ipl 1.06
spl 1.06
gsm 1.12.10
os 1.6.2.4
protocol version 4.0.13.23
ExtROM 1.6.2.105
Cingular 8125 WiFi fails
I have the same results. My router assigns my device an IP address with WiFi on, but I get the message "...the connection was lost." whenever I try to surf internet. If anyone understands how to set it up, we'd appreciate instruction that works (I'd like a Cingular user if possible) but I would also like to learn what the settings mean. Anyone have a link to network setup information? I have a WiFi network in my home which works for my wife's laptop and my old PDA. This 8125 is bugging me.
working now...
OK, as soon as I posted and went back to the PDA the WiFi connection now works - gremlins again... I didn't change anything or even soft reset - it just connected. I wonder if it was because the GPRS connection ended... I'll try turning off my automatic e-mail checking and post again. BTW, I am using the suggestion of the first Network being "work - no proxy" and the second being "MediaNet - proxy"
Your problem doesn't seem the same as mine.
I have no home network.
My vario, on a public hotspot, always "connects" but always fails on "locate".
you need to make sure the connection is not using a proxy server.
go into settings
connections
then manage existing connections
untick the checkbox on the proxy settings tab that says this connection uses a proxy (or words to that effect)
now you should be able to connect to the network as long as their is no security in place to stop you.
good luck
R
Hi,
I have no "manage existing connections"
under settings->connections.
I go into connections which gives <tasks> and <Advanced> tabs
Under Advanced> I have <select networks>
This screen "Network Management" has two drop downs
1 states "Programs that automatically connect to the internet should connect using"
"T-Mobile Internet" is selected
If I edit and look at proxy settings it has:
"This network connects to the internet" ticked
the proxy server box is empty
If I edit the modem tab it has Cellular Line (GPRS) selected
Dropdown 2 has
Programs that automatically connect to a private network should connect using:
the dropdown is filled with "My Work Network"
By default the "connects to the internet" box is empty. I have filled this in previously with no luck.
Modem is empty as are all the other entries.
I have swapped the order of the dropdowns, I have made both "My Work network" and both "T-Mobile Internet" with no luck.
I have tried the suggestions on the thread I referenced above - again with no luck.
To repeat I can get the "connection" up. When I select the network it states connection is "good" yet when I try to surf to a page it craps out on the "Locate" message.
Is it failing to find a DNS server on the wifi link?
I'm just guessing as I know v little about WiFi as I have never used it before
TIA for any further contributions
I just wanted to say I have this same problem and have not been able to solve it yet. I can't tell whether to use GPRS while using Internet, or whether I should have the connection set to "Work" or "Internet" or what.
I have tried with 3 unprotected wireless networks already and have gotten the same results with each. I suspect it may be due to DNS. Hopefully it is not the phone itself.
Hi mat,
Well it can't be that you *must* use GPRS whilst surfing - thats what WIFI is for!
I suspect (no real evidence)T-Mobile have somehow crippled the OS to make it difficult to work out how to get free hotspot access working properly. Looking at their site they say CS do not "support" WIFI access problems - how convenient!!!!!
Although I am a WIFI virgin/idiot, I am not a *total* idiot and would have been able to get it working if it was completely straightforward.
To add ammunition to this opinion, I do not have a T-Zone account (I should have but it hasn't been set up correctly). Anyway I tried to connect though a t-zone and it worked straightaway presenting me with the login page. I could also download data - the terms and conditions.
However, obviously I couldn't surf to totally check it out as I couldn't login.
I wish someone would provide a definitive solution as it is really irritating me now!!!!!
Why would it be hanging on "locate"? I imagine it must be because it cannot look up the IP address through the free WIFI link. I made the same suggestion as you did earlier something to do with the DNS setup.
Thats as far as I can get!!!!!
my cellphone load gets suck out most of the time because it connects to the internet on its own, is there a setting/program that prompts me first if i want to connect to gprs...
many thanks
Hi,
Your phone is most likely trying to connect to check your email. To prevent this happening, from your Inbox select Menu/Tools/Options. Click on your email account, press Next till you reach page 4 then Options. De-Select the box which says 'Connect and check for messages every:'
Hope this helps.
GPRS connection
I have a similar problem using exchange push email. I have established an Internet connection with WLan and checked that I can access my webmail (which is my Exchange mail). Despite this to update email the phone automatically connects GPRS - this is really annoying. I read once that this is set in the registry when one installs the operator customisations. Can anyone tell me how to change this?
this tool
http://www.gb-soft.cz/xdaII/
can be set to auto disconnect gprs after x seconds/minuts
GB Soft Tweak
Thanks for the suggestion.
I tried this and it doesnt seem to fix the problem. Although I am not excactly clear on the settings.
I tried the Turn Off GPRS option with a 5 min setting, trued Search GPRS [G] on start radio and Search [G] on start GPRS connection.
With regards
Jeff
After previously owning a HTC Touch Pro, I am a very happy HD2-user
I've setup 2 email-accounts; 1 hotmail (using Windows Live) and 1 Planet email. Both work fine using GPRS/3G but they don't use Wifi when enabled. Wifi works fine for other things like Opera, weather etc. Important to know is that hotmail never worked through Wifi, even not on my Touch Pro.
I had to set the 'connection' from my Planet-account to 'Vodafone Live' in order to work. It was originally set to 'Internet'. But when set to 'Internet' I can't get any mail.
Can someone please tell me how I have to setup my email-accounts so they work through both GPRS/3G and Wifi?
same problem here! I set up two email accounts on my HD2. when at home, I disconnect my 3G connection, connect to my wifi router, Internet browsing, weather update use the wifi connection, but as soon as I update my emails, the phone connects to 3G and use that connection instead! This is my third HTC phone, but this the first time I encounter this behaviour. It's really annoying. Is there a workaround?
Hm, strange. I have three E-Mail Accounts which I check. Therefore it doesnt matter if I use WiFi or 3G. If Iam connected via WiFi it works like 3G. If not 3G starts automatically.
ox_eye said:
Hm, strange. I have three E-Mail Accounts which I check. Therefore it doesnt matter if I use WiFi or 3G. If Iam connected via WiFi it works like 3G. If not 3G starts automatically.
Click to expand...
Click to collapse
Yeah, well that's exactly what I'd like to have! Instead, 3G starts automatically even if already connected via wifi. The good news is, there must be a solution since it works the way it should on your phone.
Got it!
I spent a nearly sleepless night tearing my hair out over this but I finally found the cause (and the solution)
Before going into details, just a small warning, being French and living in France I own a HD2 with a French Orange Rom (and you can trust Orange to make life more complicated for you), so, I have a French version of Windows Mobile. I will try to translate as well as I can the different steps, but the actual wording may be slightly different on your phones.
OK, first thing is, I remembered that Windows Mobile lets you decide if a connection or a network card connects to the Internet or to Work/Office, I had already made sure that my 3G connection was marked as Internet and I thought that may be my Network Card for WiFi was configured on Bureau (Work) instead of Internet.
It was! By the way the card to check is "Broadcomm 802.11 DHD Network Adapter". I changed it to Internet and I tried to sync emails again. I was pretty confident but that was short lived as my phone immediately started a 3G connection.
Here we go again...
I thought about the way Outlook Express on desktops lets you decide which connection should be used for each specific mail account, and I searched a similar option here. And I found it!
The culprit was indeed the default provided (Thanks Orange...) : Orange World instead of Internet. I changed the setting to Internet (no need to delete the account) and it worked!
Now, how to change the setting (That's the part where I get to use my translator skills...)
E-Mail (no translation required) -> Click the account to modify -> "Modifier les paramètres du compte" (Change account settings) -> Suivant(next) -> next -> next -> next
So, you clicked next 4 times and should be on the screen where you specify your SMTP server. We are almost done.
There is a text box and two check boxes AND (when you minimize the soft keyboard) a link to "Paramètres de serveur avancés" (Advanced server settings)
Click it, you can check SSL if your provider requires it but more important you can select what network to use!
In my case it was set to Orange World, hence the 3G connection every time I wanted to check my emails. Change it to Internet and here you go! No more 3G connection when WiFi connected
By the way, in order for this to work, you have to make sure the WiFi network card is configured for Internet access (see beginning of post)
PS: If the way I translated the diffrent items is too far off the actual thing, please let me know how it should be and I will edit my post.
Thanks very much for your info!
I was thinking of the same thing, so this was the first thing I checked. BUT (!) when I select 'Internet' , my email doesn't synchronize at all; it says connection error, please check your connection settings.
How can I see where 'Internet' connects to? I think there lies my problem...
mrobers said:
After previously owning a HTC Touch Pro, I am a very happy HD2-user
I've setup 2 email-accounts; 1 hotmail (using Windows Live) and 1 Planet email. Both work fine using GPRS/3G but they don't use Wifi when enabled. Wifi works fine for other things like Opera, weather etc. Important to know is that hotmail never worked through Wifi, even not on my Touch Pro.
I had to set the 'connection' from my Planet-account to 'Vodafone Live' in order to work. It was originally set to 'Internet'. But when set to 'Internet' I can't get any mail.
Can someone please tell me how I have to setup my email-accounts so they work through both GPRS/3G and Wifi?
Click to expand...
Click to collapse
Hi mrobers, it seems that in your case you had already figured out how to choose a connection but I would bet that you are missing the network card trick. So, set your account to Internet again and check your network card.
To do this you have to go to
Settings -> Connections -> Wifi (check activate) -> "Wireless Networks" button -> Network Cards Tab -> "Broadcomm 802.11 DHD Network Adapter" and pick Internet in the drop down list at the top of the screen
pat12 said:
Hi mrobers, it seems that in your case you had already figured out how to choose a connection but I would bet that you are missing the network card trick. So, set your account to Internet again and check your network card.
To do this you have to go to
Settings -> Connections -> Wifi (check activate) -> "Wireless Networks" button -> Network Cards Tab -> "Broadcomm 802.11 DHD Network Adapter" and pick Internet in the drop down list at the top of the screen
Click to expand...
Click to collapse
Thanks for the tip! I just checked my settings and it seems my 'Broadcomm 802.11 DHD Network Adapter' was already set to 'Internet' but my 'Broadcomm 802.11 Network Adapter' was set to 'Work'. I changed that and now have to test it at home tonight.
Keep your fingers crossed
Well...Don't rejoice too soon! I just tried setting both to Work, and now that I changed the mail account setting to Internet, it still works for me over WiFi. As you had already set it to Internet to no avail...Anyway I'll keep my fingers crossed for you !
One last thing, on my previous phone, I've had a very similar problem.
I use my phone at the office for syncing with Outlook, every time I did that, activesync would alter the proxy settings and add the adress of the proxy we use at my workplace.
After I disconnected the phone, the settings remained and I was not able to use my WiFi connection until I unchecked the proxy checkbox.
Can you check that as well? (Settings -> Connections -> Connections -> Proxy configuration)
And I was sooooo happy
But I am still going to try this at home tonight...
I've already found out a few days ago about the proxy-settings; I work at Heineken and had the same experience after connecting it to my work-laptop through Activesync to synchronize my calender with Lotus Notes. I changed it back and it doesn't come back!
Update : It didn't work
Tried several settings but can't find out why. If I set my email-settings to 'Vodafone Live!' then I can sync through 3G, if I set it to 'Internet' then I can sync through Wifi. But never automatically
What do you mean by automatically? And from your first post I had gathered that you couldn't sync via wifi even after setting to Internet, but in your last post you seem to say the opposite.
Is the situation as follows?
Email set to Vodadone: sync OK with 3G and KO with wifi
Email set to Internet : sync OK with WiFi and KO with 3G
Exactly! You make things so simple
I'm sorry I didn't make myself clear in my startpost...
OK, another thought then.
We already made sure that your WiFi network card is set to Internet, but have you checked your Vodafone Connection? It has to have the "Connect to Internet" checkbox checked.
HTC Settings -> Menu -> More -> Connections -> Connections -> Manage my proxy server (For Vodafone) -> Is it checked for Internet access?
Good idea! Just checked and the option is selected. There is also a proxyserver setup for my Vodafone-connection. Could this cause the problem? I could disable the proxy-server from Vodafone tonight and see what happens...
OK, I think you are on to something...
I'm starting to feel like Dr House ;-)
Let's see where we are
Email set to Vodadone: sync OK with 3G and KO with wifi
This is normal, it's the setup I had and which prevented me from syncing via wifi. And it means that your proxy server accepts POP or IMAP connections which is both a good news (you can get mail!) and a bad news (see later)
Email set to Internet : sync OK with WiFi and KO with 3G
This is not normal, and that's what we have to find a solution for. What bothers me is that if your proxy lets you connect in the first case, I see no rational reason for not doing the same when you select Internet for your mail account...
Anyway, you don't have to wait for tonight to do some tests, because the problem lies with your vodafone connection, not with your wifi.
In order to have the expected behaviour (Wifi first, 3G second when both are available), you have to set your account to Internet (actually it's worth a try to set it to work and see what happens right now!) let's do this and if it still doesn't work, I suggest you proceed as follows:
1 - write down the parameters of your proxy (don't forget to check the advanced settings as well)
2 - Uncheck the proxy
3 - See if you still can connect to Internet with IE or Opera
4 - Try a mail sync
5 - If it works, then great, dont' touch anything!
6 - If it doesn't work set it back to what it was before step 1
7 - Hopefully, we will come up with something else!
Hi, I have a similar problem but the other way arround.
I set all my network options to the 3G line ( My Work network isn't active). I connect to the 3G internet and everything seems to be working: Opera, Stocks, Weater; but the mail can't connect or sync.
But if I'm at home and if I turn on the WiFi, everything from the above list works including mail.
The mail I'm using is Yahoo mail and the 3G is the Vodafone NL. Right now it's a puzzle.
I had a problem you are describing some time ago, but now it seems to be reversed.
Did anyone had this and solved it?
RIGHT, JUST WHEN I GAVE UP FINDING A SOLUTION BY MYSELF I ACTUALLY FOUND IT. just disabled the vodafone proxy. Everything is perfect.
****, I was too late to see your update
I solved my problem (before reading your answer) by disabling my Vodafone proxy. Everything now works as designed; I'm one happy HD2 owner
Thank you all - especially pat12 - for thinking with me!
nice! works for me too.. sorry I know nothing about proxies, but why would vodafone specify a proxy with their settings if we don't need one..? And why does it work with and without proxy settings?
duplicate post, please delete
Hi guys. once more I'm trying to find whats preventing my email account to connect using the wifi connection. It seems as it will only connect through 3g data connection. I've tried everything. the only thing I can think of now is that there's a problem with the wifi modem driver because as you can see in the pic below it wont appear as a modem connection:
can anyone check is they have another option there that I dont?
It'd be very appriciated. Thanks!
i face the same problem, I couldnt send email using wifi except 3G.
Well than lets find out whats wrong! Do you have those same options like I have?
I think that people that have a working email client should have another option there for the broadcom etherenet card and I want to compare.
Why are you going so "deep" in the "useless" settings?
Set your network cards to connect to "the internet", not "work", and set the email client to use "the internet"... and everything will work together nicely.
It does not work that way. When I send/recieve I get this messege:
Cannot connect
Dialed:
The answering modem has disconnected. To check your modem connection settings and change them if needed, tap settings.
Bump.
Cant someone just look and tell me wheter he has the same options like the pic in the first post? maybe he has diffrent/more options?
yosi199 said:
It does not work that way. When I send/recieve I get this messege:
Cannot connect
Dialed:
The answering modem has disconnected. To check your modem connection settings and change them if needed, tap settings.
Click to expand...
Click to collapse
That would mean your 3G connection doesn't work either... but you did say it was working earlier, right?
I'm on WM 6.5 and the screen is different. But in the options I only have 3, Bluetooth is absent.
BUT that screen is not related to wifi at all, so your problem should not be there.
This connection screen is set by the configurator for your country/operator to get the data/mms connection settings. If those work, the problem is somewhere else.
If it helps .... I only have the 3 options you have. BUT I am pretty sure that the screen shot you showed has nothing to do with your ability (or inability in this case) to establish a wifi connection.
I re-set up my Telstra WAP connection and then my Active Sync settings in order to connect to Exchange as it did not connect straight out of the box (gotta love Telstra!) but all is working now that I have selected "The Internet" and have the right Telstra settings ....
Sorry I cant help anymore ... hope you find a solution though!
yosi199 said:
It does not work that way. When I send/recieve I get this messege:
Cannot connect
Dialed:
The answering modem has disconnected. To check your modem connection settings and change them if needed, tap settings.
Click to expand...
Click to collapse
I had the same problem last night at home, and quick resolution was to reset the WiFi access point. I know for a fact that it's not the HD2 because occasionally I had the same problem with my old phone (Nokia E60).
However, I too was puzzled by the message you are quoting. If WiFi does not work, the HD2 should fall back on 3G / GPRS / GSM, which in this case it does not.
I'm not sure whether your problem too may be related to the access point. If I were you I would:
a) Turn WiFi off on the HD2 and check that mail works fine;
b) Check that you have set your WiFi connection and your email client on the HD2 as suggested by kilrah earlier (to connect to "the internet", not "work", and set the email client to use "the internet")
c) Turn WiFi on and check that the HD2 does indeed connect properly to the access point (green tick mark next to the SSID). If it doesn't try resetting the access point.
d) If it does, check that email works as expected (which at this point should be the case).
Hope this helps.
The most "effective" -simplest- solution i was able to find to the problem is to "duplicate" the email account.
The "duplicate" accout was created "while i was connected to the internet via wifi".
Actually this "alternative" account was created - obviously with a different "name" - to be able to clearly identify it and different smpt - to be able to send messages via the adsl provider-.
Now when i want to check the mail via 3g i use one account while when i want to connect via wifi i use the "alternative" account.
This way you may have every now and than the problem of duplicate incoming messages which need to be manually erased but at least don't have to make too elaborate modifications to the settings prior to access the mail.
I have the same problem but the other way arround. I mean that my Gmail account won't sync unless I'm on Wi-fi . Through Gprs it won't work !! I get a "Cannot Connect" message. HELP ME
Very Strange Problem with ActiveSync over GPRS.
I upgraded Imate JasJam WM6.0 to HTC HD2 Telstra WM6.5.
Device uses activesync over Telstra NextG to My Work Network with Exchange Server 2003. Setup the new HTC with the same work network authentication credentials, used the same Activesync credentials for Exchange Mail Server. I now have the default Telstra Internet connection plus MyWork Network connection. The new WM6.5 connections area is a little different but not too difficult. I started it up and worked first time. Fantastic.
I purchased another HTC HD2 and did the same for a work colleague. Once again worked first shot. Fantastic. Couldn't be happier with the trial.
Purchased 10 more for the rest of the team to upgrade their Jasjams. Setup the next one and no worries with the connection but it would not start active sync. Then setup the next one, with exactly the same problem - activesync spins for about 30secs then pops the 'Cannot Connect' error. Then I setup the next HTC and it worked perfectly. The Jasjam upgrade program is now stopped pending resolution!
So we have 3 that will sync to exchange mail and 2 that won't. I still have a drawer full of brand new HD2's so I try other devices, same problem. I move the SIM back into the JasJam, no problems so its not the SIM or the user credentials. So I try using my own credentials into a HD2 that won't sync and get the same problem, HOWEVER, without touching my own working HD2 whule testing the faulty one, my own device will now not sync either.!
The Work Connection dials telstra.corp and my credentials establish the connection OK which does work and can run other remote apps. The cannot connect error has a blank where you would expect to see the number dialed so it means that activesync no longer knows how to connect. If I change the internet connection from Telstra Internet to MyWork Connection then activesync works OK. Then change it back to Telstra Internet and Activesync still works OK, so that seemed to solve the problem, but now the device cannot connect to the Internet. This is all very strange.
Have tried internet/dedicated setting but this seems to ignore me anyway.
Have tried diabling '...Faster Data Sync..'
Device syncs via a USB/PC connection without a trouble.
Anyone got any ideas. Thanks
Workaround found but its still strange behaviour.
On the HD2 the Telstra connections can't be edited so I created a new one and supplied the access point, IP address and proxy from the old JasJam. The HD2 now has my work connection and my own version of the Telstra connection. This seemed to do the trick. I now have Internet from Telstra and activesync via GPRS to my work Exchange Server.
However what caused Activesync to not know how to connect in the first place?
I would appreciate any ideas you might have. Thanks
I have been having exactly the same issue as posted above and have been tearing my hair out for the last couple of days trying to fix it.
I am syncing using ActiveSync on my HD2 ( WM6.5 ) to Google calendar using google sync and was getting the same unable to connect error or ActiveSync just sitting there saying Waiting for Network.
Syncing worked fine if I connectd to my Wireless network but OTA just wouldn't work.
After much googling I came upon this thread so tried setting up a new connection to Telstra Internet but this didn't fix it.
But then I happened upon the solution, so thought I'd spend the time posting it here in case it can help somebody else with the issue.
Open Tools/ActiveSync on the HD2, then Menu/Options.
Highlight "Microsoft Exchange" and press Settings.
Assuming your settings are already entered and correct, press Next until you see the list of what to Sync (Contacts, Calendar etc).
Now press MENU and select Advanced.
Under Connection, change this to Internet (click OK if you get a warming about not using a dedicated connection) , and press Save then Finish, and finally press OK.
As soon as I did this syncing worked via the Telstra Internet connection and has worked perfectly for the whole of today.
So I hope this helps somebody else out there who like me may have been googling for ages trying to find a solution to this issue.
No Activesync Through Telco Connection
I was also having activesync issues. The connection worked fine via WiFi through any access point (home, work, friend's house) but would not sync through Telstra Internet.
I was trying the "internet" option rpalmer68 mentioned when I stumbled upon the "Sync data when roaming" setting in >SETTINGS >DATA SERVICES >ACTIVESYNC.
After turning this on magic began to happen. All working perfectly.
I realised that I still had the "internet" connection set as above and went back to change it when I noticed it had changed to "dedicated".
I am using stock standard Telstra issued HD2 and haven't needed to modified any network connections.
This may be a simpler solution to try with the same outcome.
I had the same problem with my HD2. Changing the "Sync data when roaming" made no difference.
But rpalmer68's solution worked perfectly.
I noticed that I had to set the connection to Internet (this made it work). And then, when I checked the settings later, it had changed itself to Dedicated.
Setting the connection to Dedicated myself did not solve the problem (it changes itself back to blank).