Database Users

Up-to-date ActiveSync notifications w/WM2003 & Exchange

I'm not sure if this is the right topic, or if this belongs in the 'Upgrades' topic, but here it is nonetheless...
First, thanks to all participants of this forum; I have found a wealth of useful info here!!
I recently upgraded my XDA to a "4.00.16 ENG T-Mobile US" ROM cooked at Yorch's kitchen, and everything seems to work great, however, I cannot take advantage of Exchange 2003's "up-to-date" SMS notifications to trigger ActiveSync.
From the research I've done into enabling this functionality, it seems that the ActiveSync app on my XDA does not include the necessary options; specifically, the 'Mobile Schedule' config drop downs are missing the "after new items are received" (or something like that) options. Also, there is supposed to be a "Device Address" text box on the Server tab which allows you to input your SMS address.
Has anyone had any experience with resolving this issue?
Many thanks,
Daniel

Re: Up-to-date ActiveSync notifications w/WM2003 & Excha
Hey Daniel,
I have it working over here. You have to get your PPC syncing with the server first. Once you sync then you should get prompted for syncing only when there are new messages. If you get this and choose yes then it will ask for the mobile address. If everything's upgraded correctly and you have synced one time then you should be able to go into activcesync and also choose this option. The only other thing is make sure in AD that you have your account specified to allow Notifications.
Andy
dpanice said:
I'm not sure if this is the right topic, or if this belongs in the 'Upgrades' topic, but here it is nonetheless...
First, thanks to all participants of this forum; I have found a wealth of useful info here!!
I recently upgraded my XDA to a "4.00.16 ENG T-Mobile US" ROM cooked at Yorch's kitchen, and everything seems to work great, however, I cannot take advantage of Exchange 2003's "up-to-date" SMS notifications to trigger ActiveSync.
From the research I've done into enabling this functionality, it seems that the ActiveSync app on my XDA does not include the necessary options; specifically, the 'Mobile Schedule' config drop downs are missing the "after new items are received" (or something like that) options. Also, there is supposed to be a "Device Address" text box on the Server tab which allows you to input your SMS address.
Has anyone had any experience with resolving this issue?
Many thanks,
Daniel
Click to expand...
Click to collapse

Re: Up-to-date ActiveSync notifications w/WM2003 & Excha
andygee said:
Hey Daniel,
I have it working over here. You have to get your PPC syncing with the server first. Once you sync then you should get prompted for syncing only when there are new messages. If you get this and choose yes then it will ask for the mobile address. If everything's upgraded correctly and you have synced one time then you should be able to go into activcesync and also choose this option. The only other thing is make sure in AD that you have your account specified to allow Notifications.
Andy
Click to expand...
Click to collapse
Thanks for the reply, Andy. I can successfully sync manually (or using the 'every 5 min.', etc. scheduled sync), and my account has both user-initiated synchronization and up-to-date notifications enabled, but I never receive a prompt to sync only when there are new messages, nor do those options appear in ActiveSync.
I did not update my Radio Stack...still 6.18; could this functionality be tied to the newer Radio Stack?
If you or anyone else has any other ideas, I would greatly appreciate it!
Regards,
Daniel

In Active Directory, does the user's account have up-to-date notifications enabled? You will need the newer radio stack for it to work 100% correctly as you are supposed to have the always on gprs in order for it to function correctly.

andygee said:
In Active Directory, does the user's account have up-to-date notifications enabled? You will need the newer radio stack for it to work 100% correctly as you are supposed to have the always on gprs in order for it to function correctly.
Click to expand...
Click to collapse
Yes, the user's account does have up-to-date notification enabled in AD. I think I understand what you are saying regarding the radio stack, but I believe this would hinder the device's attempt to syncronize after receiving the SMS notification, which it doesn't appear is happening since I can't even set the option to sync when new items arrive...does that sound right?
Regarding the Radio Stack Upgrade, it sounds like it can be far more dangerous than the ROM upgrade, plus there seems to be some uncertainty as to whether or not the official T-Mobile upgrade will work once the Radio Stack has been "unofficially" upgraded...is this correct?
Thanks again for your assistance!!
Daniel

dpanice said:
[
Yes, the user's account does have up-to-date notification enabled in AD. I think I understand what you are saying regarding the radio stack, but I believe this would hinder the device's attempt to syncronize after receiving the SMS notification, which it doesn't appear is happening since I can't even set the option to sync when new items arrive...does that sound right?
Regarding the Radio Stack Upgrade, it sounds like it can be far more dangerous than the ROM upgrade, plus there seems to be some uncertainty as to whether or not the official T-Mobile upgrade will work once the Radio Stack has been "unofficially" upgraded...is this correct?
Thanks again for your assistance!!
Daniel
Click to expand...
Click to collapse
Yeah there is some uncertainty but I'm sure when it comes out that there will be someone to figure out how to to it. No it won't hinder it. What is puzzling me is that you don't even have the option to set it to update email upon new emails. You should have an option in there for it once you sync with the Exchange 2003 box. Have you sync'ed wirelessly or are you doing all this via a sync cable?

andygee said:
Yeah there is some uncertainty but I'm sure when it comes out that there will be someone to figure out how to to it. No it won't hinder it. What is puzzling me is that you don't even have the option to set it to update email upon new emails. You should have an option in there for it once you sync with the Exchange 2003 box. Have you sync'ed wirelessly or are you doing all this via a sync cable?
Click to expand...
Click to collapse
That's what is puzzling me, too...
I can sync with the server both wirelessly and via the sync cable.
I've also gone over the Exchange Deployment guides to make sure everything is set up properly on my Exchange server & my ISA (firewall) server, and everything appears to be correct.
Thanks again,
Daniel

Are you connecting directly to the exchange server or are you going through a front-end exchange server? And you still don't have on the schedule tab a when new messages arrive? What version of activesync are you using when syncing via cable? Is it 3.7 or greater?

andygee said:
Are you connecting directly to the exchange server or are you going through a front-end exchange server? And you still don't have on the schedule tab a when new messages arrive? What version of activesync are you using when syncing via cable? Is it 3.7 or greater?
Click to expand...
Click to collapse
I am connecting directly to the Exchange server (with IIS installed), and I still don't have the "when new items arrive" option on the schedule tab, nor the "Device Address" text box.
I am using ActiveSync 3.7.1...I just downloaded it again from MS yesterday, just in case, and re-installed it, but it made no difference.
Thanks,
Daniel

Any errors in the event log on the exchange server? I would go into system manager and change the logging level on the msexchangeactivesync stuff to log maximum. Then sync again and see what it logs.

andygee said:
Any errors in the event log on the exchange server? I would go into system manager and change the logging level on the msexchangeactivesync stuff to log maximum. Then sync again and see what it logs.
Click to expand...
Click to collapse
Unfortunately, I've already tried that. The only messages being logged on the server are:
Microsoft Exchange ActiveSync has been loaded: Process ID: [1720].
OMA Categorizer succesfully initialized.
And those are after a re-boot. Nothing logs when I synchronize successfully after initiating the sync from my XDA.
Thanks for your help; I really do appreciate it...any more ideas are welcome!!
Regards,
Daniel

I also had this issue and could not get it to work. Microsoft support told me that auto notification of emails required a smartphone and just having Exchange 2003 and Mobile 2003 would not do it.

Well I have Mobile 2003 and Exchange 2003 and it will work. I'm checking to see if I can find anymore options that would keep you from getting the phone to do like it's supposed to with exchange 2003.

andygee said:
Well I have Mobile 2003 and Exchange 2003 and it will work. I'm checking to see if I can find anymore options that would keep you from getting the phone to do like it's supposed to with exchange 2003.
Click to expand...
Click to collapse
Ok, that's fair. It won't be the first time Microsoft support is wrong! :wink:
If you can figure out anything, please let me know.

Scrappy said:
andygee said:
Well I have Mobile 2003 and Exchange 2003 and it will work. I'm checking to see if I can find anymore options that would keep you from getting the phone to do like it's supposed to with exchange 2003.
Click to expand...
Click to collapse
Ok, that's fair. It won't be the first time Microsoft support is wrong! :wink:
If you can figure out anything, please let me know.
Click to expand...
Click to collapse
Are you having the same exact problem? That your's isn't allowing you to receive notifications?
Andy

That is correct. I had Microsoft walk through my setup and verify all settings and I couldn't get notifications. After working on the problem for over two weeks with three developers from Microsoft they determined that the current code only supported the smartphones. I currently have all XDA's setup to auto synchronize with the server every 15 minutes since I don't have auto notification working.

I have the option "When new items arrive" as well. I'm using the 4.0.1 ROM with the lastest TMobile RS 6.24.01. I also just updated a friend brand new XDA to the 4.0.1 ROM but left his RS @ 6.18. When setting up his schedule I noticed that the "When new items arrive" option was not there, so I sync'ed and the options were there. Maybe the difference is in the different ROM versions?

I've got a rather unusual update on this issue. While attempting to get the up-to-date notification working with my XDA & my Exchange server, I was also getting set up with an Exchange hosting service (because I am tired of administering my own server).
I'm still waiting for them to enable my mobile access, but meanwhile I started to attempt to connect from my XDA anyway. While I haven't been able to successfully connect to the new server, this attempt did make the missing options appear in ActiveSync on my XDA. Tonight, I switched back to my own server, and now (with no server changes, mind you), the options are still there & my up-to-date notifications are working!!
The only thing that I can think of that might have caused this issue is my ISA Server. When I synched with the Exchange server for the 1st time, a required registry entry on the ISA Server to enable up-to-date notifications had not been created. After researching the issue, I added the entry and bounced both the ISA Server & the Exchange Server. Of course, the missing options still did not appear in ActiveSync, so my guess is that maybe something was cached from my initial synchronization that didn't reset until I attempted to connect to a different server.
Thanks to everyone for your suggestions and input; it is greatly appreciated.
Now if someone can tell me where to get that 4.0.1 ROM, I'll be set... :lol:
Regards,
Daniel

I had the same issue
Hi,
unfortunately I didn't notice this thread before, I had the same problem.
After several hours of research I got the problem solved by totally deactivating Exchange Server synchronization, deleting all the sync folders in the Exchange store (via WebDAV), deleting the old and creating a new partnership with ActiveSync and activating server snyc then again.
Don't know which of these actions corrected the problem but there seems to be a bug in Exchange that it doesn't update the Up-To-Date-Notification settings correctly (without newly setting up the synchronization).
Best,
jeff

Re: I had the same issue
jeffxyz12 said:
Hi,
unfortunately I didn't notice this thread before, I had the same problem.
After several hours of research I got the problem solved by totally deactivating Exchange Server synchronization, deleting all the sync folders in the Exchange store (via WebDAV), deleting the old and creating a new partnership with ActiveSync and activating server snyc then again.
Don't know which of these actions corrected the problem but there seems to be a bug in Exchange that it doesn't update the Up-To-Date-Notification settings correctly (without newly setting up the synchronization).
Best,
jeff
Click to expand...
Click to collapse
I'm having a problem with messages not being sent to my phone, the reason, I think, is I did a hard reset on my device and the partnership between my phone and my Exchange server is screwed up. Can you describe to me the exact process you used?

Which Mail program do You use ?

Hi all,
after a lot of Hard-Resets and trying around I am getting my system better and better. One thing I did not manage yet is to get my Messaging program check my mails each, say 30 minutes through GPRS. If I add 2 POP accounts and check them, only for the default, all works well. But if I receive just one SMS, the POP accounts won't be checked further until I do this manually.
There must be better Mail programs around there, so I'd like to know which once You are using without issues on the WM5 driven Universal.
thanks
Ruud

I forward everything to gMail as the web client works flawlessly.

Hi rilot,
OK, but what do You use to watch the messages come into the gmail box ?
I used "messaging" which comes with the OS to do it, works perfect until the first SMS run in. Then the "default" account will change to the text-messages and my gmail-box will not be checke further. Even if it has a "every 30 minutes" tag on.
As I have gmail and a few others which I do not like too much to forward, I wanted a good software for this (which does not switch off automatically)
regards,
Ruud

Not free but the best. There is a trial:
http://www.lonelycatgames.com/index.php?note=profimail&chapter=profimail

Hi schriss,
would You care to give some experience with the proram on WM5 and Jasjar ?
I did not find any information of it being WM5 compatible at all.
Thanks
Ruud

I'm using vgsmail, it's an imap client, so you need an imap account instead of a pop account. The software is still under development & not everyone is pleased with it. http://www.vgsmail.com/ppc/
M

Ruud Westerhout said:
Hi schriss,
would You care to give some experience with the proram on WM5 and Jasjar ?
I did not find any information of it being WM5 compatible at all.
Thanks
Ruud
Click to expand...
Click to collapse
Works fine on WM5, I use it on my Qtek 8310.

@oltp, thanks, but does not sound too good. And I am using POP accounts in the first place anyway.
@schriss, thanks, I might give that trial a go.
Anyone using WebIS Mail in its latest or a WM5 beta version ?

I've used WebIS beta. it's gonna be a great program when it's finished. the beta tho had some serious problems, I advise to wait. but when it's finished, it's all you need.

i use the built in connectivity of WM5 with exchange ... works great ... i've got a delay of a couple of seconds compared to a blackberry .....

Ruud Westerhout said:
@oltp, thanks, but does not sound too good. And I am using POP accounts in the first place anyway.
Click to expand...
Click to collapse
I use fastmail.fm now for imap mail. Works great with an imap-client. Won't advice vgsmail for business-mail yet (large number of mail). I use it only for private-mail (small number & small size).
M

@ Kassad,
care to share some of those issues WebIS Beta has. Somebody just PM me the Beta, but I would rather have some understanding which issues are aviable / known up front.
Thanks,
Ruud

It would be worth checking out here for build 450 of what was WebIS Mail now rebranded as FlexMail 2006, I have been running this build on on my WM5 Pro with no real issues thus far, well worth a punt I'd say.

Confirm:Does TyTN have "Messaging and Security Feature

Guys ...
Does TyTN come with "Messaging and Security Feature Pack (MSFP)" for Windows Mobile 5.0?
Basically, I am trying to see if I can get Push email on the TyTN.
- JoKer

YES, YES, YES! and it works great!

its AKU2.3 on the stock t-mob uk rom, so it's got support for push email.

How's the performance of AS email sync? What's the size of your mailbox?

gravejoker said:
How's the performance of AS email sync? What's the size of your mailbox?
Click to expand...
Click to collapse
If you have a BIG mailbox with lots of contacts/tasks/messages/calendar entries, your initial sync will take a while.
After that, it's just the "deltas..." and pretty quick. Obviously there are a lot factors involved in performance:
Server / Server network connection / Security implementation
Internet
Carrier
Phone / Phone signal
YMMV!

Im using mail2web live as my push email solution and so far its great! Didnt realise you could have your contacts and what-not on it.....nice place to back it up eh!?

Exchange Email help

Hi
I was in Taiwan and I had a play with the MAGIC, I was very impressed. I even setup my exchange activesync mail from the mail menu.
I came back to Australia and purchased one today. I have turned on and there is NO exchange setup choice in mail?
Huh?
Where did it go? I cannot use it without exchange email
Is vodafone not including this in their build?
Thanks ANdrew

You are exactly right, some versions do not include exchange support, you can install a ROM that does have it,
Another thing to note is there is a bug if you have a space in your username
EG
Domain\First Last
this will not work until the bug is fixed.

thanks for the info and quick reply.
I am a newbie...
ANy suggestions on the rom i should install (english) with instructions
Thanks

There are a few about, i would do a search and see what you like best

Updated to 2.1, and still can't send email!!!

This is getting frustrating. I rooted my hero and installed the Damagecontrol 2.0.8.1 ROM specifically because I figured that 2.1 fixes the issue with sending mail via Exchange. The phone still does not send mail. It at least gives an error message, but the message is completely devoid of any real info.
Does anyone have any way to get the phone to send email? I can't believe that this has not been fixed in a whole year.
-Randy

Did a search on this forums only and came up with 7 threads.
Mail Exchange
I didn't read any as I don't use exchange.
But you might want to start there.
If that isn't enough, try search the whole of CDMA.
Thanks,
Bubba.
P.S. might try posting in Damagecontrol dev thread also.

None of those threads mention anything about the sending issue.
I can't believe no one else is using exchange sync.
-Randy

zesta said:
None of those threads mention anything about the sending issue.
I can't believe no one else is using exchange sync.
-Randy
Click to expand...
Click to collapse
I am using exchange on Fresh 2.0d with no issues. My exchange server is running exchange 2003.
I have mail and contacts sync'd through exchange.

I'm having the same issue on my Exchange server. It has to do with plain text, if you reply to an email I bet it works. You're probably running something like Mail Marshal which is blocking the email. After you've sent a new email check the sent on your Outlook, and you'll see it's there. It's this leak because it worked fine for me on 1.5

It has to be your specific exchange server setup. I'm using Exchange Server 2007 via ExchangeMyMail and no issues.

I use both a 2003 server and a 2007 server and I have no issues sending or anything. Biggest issue I have is that GAL doesn't come to the phone, I have to search to find names instead of browsing a list.
I agree it has to be your particular setting. Have you tried checking/unchecking the ssl connection option? I think I recall reading that you could receive but not send depending on that option and how your server ia setup.
-------------------------------------
Sent via the XDA Tapatalk App

I have had no problems with the 1.5 or 2.1 software in connecting to my exchange server. What does your mail administrator say? They could easily pull the server log files to see what is going on.

I am the mail administrator
Additional research shows that it is a problem specifically with HTC devices. They are not properly implementing the protocol.
The app is setting the "Content-Transfer-Encoding" to "utf-8" which is invalid.
My mail server is Zimbra 6.x, which uses the Exchange 2003 protocols. My guess is that the true Microsoft servers either have specific support for the non-compliant HTC devices, or just happen to work because Microsoft isn't closely following their own standards (which happens more than one would think).
Looks like there is an unofficial patch to work around this specific issue.
Maybe some enterprising person can fix HTC's buggy app for them and include it in a custom ROM. I really like the HTC mail app otherwise.
-Randy

zesta said:
I am the mail administrator
Additional research shows that it is a problem specifically with HTC devices. They are not properly implementing the protocol.
The app is setting the "Content-Transfer-Encoding" to "utf-8" which is invalid.
My mail server is Zimbra 6.x, which uses the Exchange 2003 protocols. My guess is that the true Microsoft servers either have specific support for the non-compliant HTC devices, or just happen to work because Microsoft isn't closely following their own standards (which happens more than one would think).
Looks like there is an unofficial patch to work around this specific issue.
Maybe some enterprising person can fix HTC's buggy app for them and include it in a custom ROM. I really like the HTC mail app otherwise.
-Randy
Click to expand...
Click to collapse
do you have access to this unofficial patch. I'd like to try it out.

From what I've learned, this isn't specific to HTC, it's an Android thing. There was only partial support for security policies in 1.5 and now more complete support in 2.1. I've been successfully sending/receiving Exchange emails, contacts, and calendar items (sending and accepting) in both 1.5 and 2.1.
In 1.5 I had to have the Exchange admin change the mobile device support setting to allow all devices. In 2.1 he was able to change it back and my Hero then enforced a security policy that made me enter a PIN every time I unlocked my phone.

There were some general Android-specific issues before, but this is specific to HTC's broken mail application.

djorijun said:
do you have access to this unofficial patch. I'd like to try it out.
Click to expand...
Click to collapse
http://bugzilla.zimbra.com/show_bug.cgi?id=41145
All of the info and the patched file is there.

I am the Exchange 2007 admin here and I've never had an issue with my phone, on 1.5 or on 2.1 now. Both Damage's and the Fresh roms work fine to sync mail, contacts, and calendar items. I can send and receive just fine.
The global address list will not show up as a list, you will always have to search. That's the way it is implemented in OWA.
I would think that if you are not using Exchange Server, but someone else's implementation, it's not HTC that's at fault... It's more than likely the faulty implementation of the exchange clone.

CodeMonk said:
I am the Exchange 2007 admin here and I've never had an issue with my phone, on 1.5 or on 2.1 now. Both Damage's and the Fresh roms work fine to sync mail, contacts, and calendar items. I can send and receive just fine.
The global address list will not show up as a list, you will always have to search. That's the way it is implemented in OWA.
I would think that if you are not using Exchange Server, but someone else's implementation, it's not HTC that's at fault... It's more than likely the faulty implementation of the exchange clone.
Click to expand...
Click to collapse
I am using an Exchange Server that patch above isn't something I can use. I can receive emails, reply and forward but here's the zinger. when I compose it sends and the program known as mail marshal see's the email and stops it from sending. But when I go to my computer look in the sent folder the email shows up immediately. We've set Mail marshal to low and apparently the issue is with the Mail Format, and since I'm on 2003 the mail app doesn't let me change this option. I used Touchdown to see if this was the case, and BINGO I was able to compose without issue. Now I don't like the functionality of touchdown very much so I refuse to use it. Do you guys know of a workaround to change the mail format that's grayed out in the settings?

HTC's implementation is obviously wrong, as indicated by the details that have already been listed.
It looks like Exchange Server is either not checking for valid message headers (which doesn't surprise me), or is specifically allowing the invalid Content-Transfer-Encoding header.

zesta said:
HTC's implementation is obviously wrong, as indicated by the details that have already been listed.
It looks like Exchange Server is either not checking for valid message headers (which doesn't surprise me), or is specifically allowing the invalid Content-Transfer-Encoding header.
Click to expand...
Click to collapse
I see a different error, but my error is with MailMarshal. Does anyone deal with MailMarshal?

I ran into this issue at work with MailMarshal. You need to add an exception into MailMarshal to allow incorrect types through.
I did this a few months ago so I don't remember off the top of my head exactly where the change was made. (Not at work right now)
I'll let you know if I remember.

djorijun said:
I see a different error, but my error is with MailMarshal. Does anyone deal with MailMarshal?
Click to expand...
Click to collapse
This is what I had to do to get it working.
sorry...can't post links yet.
Go to mailmarshal site: m86security dot com
click on support and search for Q10166.
Read that article, it should help if you want to implement it.

yadnom said:
This is what I had to do to get it working.
sorry...can't post links yet.
Go to mailmarshal site: m86security dot com
click on support and search for Q10166.
Read that article, it should help if you want to implement it.
Click to expand...
Click to collapse
Thanks I'll do this when I get to work tomorrow.