Database Users

Activesync 4.1 - not working

Can anyone help please?
I cannot get my xda mini to sync. Basically it just keeps running and nothing happens.
I have researched a lot of threads which refer to setting up a dummy server connection for what I presume is the the "exchange server" which I have attempted - is this a false IP address please?
On my PC, activesync diplays Exchange Server and my XDA with a list of the sync items below.
I keep getting a message on the XDA saying it cannot retrieve an IP address for the connection. Sometimes when I sync the try to connect via GPRS
I do have a wifi connection set up which now works (most of the time).
TIA.

I have the same problem as you with my QTEK 9100. Sometimes it works to connect the device to my portable computer (Compaq Presario 2800) via ActiveSync but mostly it does not. ActiveSync just keep looking for the device but doesnt find it.
I have also tried after that I have turned off the firewall and antivirus software, but it still doesnt work. The few (2-3 times) that it did work I had my firewall and antivirus running.
Anyone have an idea what I should do? It's a brand new QTEK 9100 (just got it a few days ago) with ROM 1.3.7.13 SVE, ROM date 9/29/05. Since I can't connect my device to the computer I can't upgrade the ROM.

turn off your firewall
disable your onboar intell wifi card if you have one

Does this happen to your device when you connect to Activesync immediatly after soft-resetting the device?
I have a similar problem, but I have no problems when I connect to AS for the first time, if I try connecting again before performing a Soft-reset AS won't find the device and the device becomes unasable, only soft-reset solves this problem.
Anyone else with these symptoms?

nolovelust said:
turn off your firewall
disable your onboar intell wifi card if you have one
Click to expand...
Click to collapse
thanks but as I said I have turned off the firewall, and I don't have a built in wifi card in the laptop.
macrinus said:
Does this happen to your device when you connect to Activesync immediatly after soft-resetting the device?
I have a similar problem, but I have no problems when I connect to AS for the first time, if I try connecting again before performing a Soft-reset AS won't find the device and the device becomes unasable, only soft-reset solves this problem.
Anyone else with these symptoms?
Click to expand...
Click to collapse
Yes it is the same problem no matter of the soft reboots. The only times I get it to work is when I have reinstalled the activesync 4.1 software on my laptop, after a reboot (of the laptop) it does not work; instead it only display a network icon with "Limited or no connectivity" (this is also without both firewall and antivirus installed) when I connect the device. The result is that AS can't find the device...
My theory is that it somehow looses the USB drivers installed with ActiveSync 4.1 when I reboot the computer. Anyone know how to fix this? Which (dll?) files belong to the USB drivers? I might be able to manually replace them in the correct path if I find that out...

any news??? I just met the same problem

simple enuf chaps...
i just met the same problem and the fix is pretty simple...
remove a/s 4.1
re-install a/s 3.7 / 3.8.1
re-establish the partnership
re-install 4.1

How do you get a connection between a WM5 device and ActiveSync 3.7 or 3.8?
I cannot get a partnership.
Is this because a WM5 uses IP-protocol for the connection?
thanks
Peter

I am using Dopod 838, the asia version of Qtek9100.
I also seems to have problem on activesync 4.1 which keep on sync and fail to connect. When it fail. I will try
1) In Windows Task Manager, kill wcescomm.exe
2) Kill everything in wizard
3) manually turn-on activesync4.1 on pc again.
4) connect wizard with PC again..
I just bought my phone for 2 days and i have to try a few more times to confirm it really helps.. may be you can give it a try too.

PeterP said:
How do you get a connection between a WM5 device and ActiveSync 3.7 or 3.8?
I cannot get a partnership.
Is this because a WM5 uses IP-protocol for the connection?
thanks
Peter
Click to expand...
Click to collapse
you will need AS 4.0 and above for all WM5 devices

You might want to check device manager when your device is hooked up via USB and make sure there are no exclamation marks on your handheld device.
I have a laptop and I only installed ActiveSync 4.1 and it works fine. I've even re-imaged my laptop since getting the phone and wasn't a problem second time around. I also installed 4.1 on my work PC and it works fine there too.
Not sure if you can use anything older than 4.0. (Not sure the reasons why)
At work I tried to use 3.8 (Just for the hell of it) but 4.0 updates all the USB drivers and stuff. Anything below 4.0 will not recognize WM 5.0 devices as jfran said. After installing 4.x I don't know the reason or need to uninstall then install something older then uninstall and reinstall 4.x.
It should work straight after install. However I do NOT know what happens if by chance you had an older version of ActiveSync then tried upgrading to 4.x. Should work though. I know people have had success upgrading from 3.7 and 3.8 to 4.1 to use the newer Dell Axim x51v which have WM 5.0 here in my environment.

Thanks everybody for your replies,
it was after hamish_dy tip I wanted to know how to get an connection between AS3.x and a WM5 device, since I haven't been able to do so. And I also have read that WM5 needs AS 4.x in order to sync.
Have had my Qtek9100 now for a week, and have been studied this forum in detail for a solution on my problem.
Previously I had a Qtek S100 which synced with my laptop together with AS 3.8. My company uses Groupwise as e-mail system, but with Outlook 2002 also installed on laptop I got it working (also after some days of trial).
Now with my Qtek9100 nothing happends when I plug in the USB-cable. Well not true, it will connect with an IP-address and I can from AS see the filestructure on my Qtek, BUT nothing starts syncing (calendar, contacts, e-mails,etc.). I watch task-manager but nothing kicks in. Previously with my S100, mapisp32.exe always kicked in and was the magic component between outlook and groupwise. With AS 4.1 everything is dead in task-mgr. I also receive the 85010014-error message sometimes.
Have uninstalled AS 4.1 several times, cleaned out registry of AS keys, rebooted, installed AS again, reinstalled outlook, turned firewall off, turned antivirus off, soft-reseted my qtek, and so on. Have downloaded the swedish version of AS 4.1, since my Qtek has swedish language, and thought that was the reason. But no. Soon out of options and ready to take my new qtek back to the dealer.
Any help from anyone is very much appreciated.
thx in advance.
Peter
----------------------
ROM: 1.3.7.13 SVE
ROM-date: 9/29/05
Radio: 01.04.10
Protocol: 4.0.13.17
Ext Rom: 1.3.7.125

One thing you should try before sending your device in is to try sycnching up on a clean machine, i.e. (a freshly imaged machine)
I'm assuming initiating a manual sync does nothing?

ccisn said:
One thing you should try before sending your device in is to try sycnching up on a clean machine, i.e. (a freshly imaged machine)
I'm assuming initiating a manual sync does nothing?
Click to expand...
Click to collapse
No, manual sync does nothing.
If I can't find any solution before mid-next-week, I will find a workstation at work and load only the minimal components/applications needed and try to nail down the issue, as a last try. I work with IT myself so I'm not keen to reimage my laptop, there are just too many things to reinstall.
thanks for the advice!
Peter

Active Sync Sync via USB Resolved (well for me anyway)
Over the last month I have not been able to sync my Wizard to my laptop via USB. Via bluetooth worked a treat, but I was not able to upgrade ROM via btooth.
This morning, completely by accident I resolved the issue with USB sync'ing to Active sync 4.1.
This works for me:
1. Connect Wizard to laptop via USB (you will get the usual problem, with ActiveSync saying "Connecting" and nothing else
2. Whilst phone is still connected via USB perform soft reset on phone
3. The laptop system tray should display "Found new USB device" and then say "Pocket PC USB Sync found"
4. When the laptop / pc has finished installing software and displays "Your new hardware is installed and ready to use" Disconnect the USB cable from your Wizard.
5. Wait a couple of seconds and then reconnect your Wizard via USB and hopefully it will work.
Please let me know if this works for anyone else!

One more thing you could try before throwing it back at the salesman is to check your network connections.
Go to Control Panel and select network connections - make sure you are set to view details and look for the "Local Area Connection" that has a description of "Windows Mobile-based Device". On mine it is "Local Area Connection 3". You may have to scroll to the right to see the description.
Right click the relevant connection and then click "properties". Make sure that the following entries ONLY have a tick next to them.
Client for Microsoft Networks
File and Printer Sharing for Microsoft Networks
Internet Protocol (TCP/IP)
For some reason on mine none of them were initially selected :?
Click OK, when I did this it started syncing straight away!
Good luck!

I am also having a problem with activesync 4.1, up until now i have been able to sync perfectly via bluetooth or usb. However now when i try and sync activesync on my PC says connecting and nothing happens!!
I have tried everything, uninstalled, reinstalled, installed on my laptop (same problem)....
Given i have the same problem on 2 different PC's i am starting to think that its actually the Mini S and not the PC thats the problem. I feel a hard reset coming.............

s4vva said:
I am also having a problem with activesync 4.1, up until now i have been able to sync perfectly via bluetooth or usb. However now when i try and sync activesync on my PC says connecting and nothing happens!!
I have tried everything, uninstalled, reinstalled, installed on my laptop (same problem)....
Given i have the same problem on 2 different PC's i am starting to think that its actually the Mini S and not the PC thats the problem. I feel a hard reset coming.............
Click to expand...
Click to collapse
Hard reset has done the trick, so it turns out all problems may not be down to our pc's......

The same thing happens for me sometimes. What I have found ou this helps.
Unplug pda from sync cable. Kill all active programs on the pda. Plug in sync cable again. Viola! It syncs.

I have the same trouble, activesync just says connecting and thats it, i havent found any particular reason for it. SR does not help, just HR which is kind of overkill. Im really glad for the sprite backup software. I have tried all different things i could think of while i couldnt sync and nothing helped. I have allready about 3 HR after me.

USB PROBLEM. ACTIVESYNC keeps Connecting but no sync ! :-(

Hi,
If anyone can spare some time to look at my problem.
Basically : I have received my new O2 XDA EXEC and have tried a few times to synchronise it using
- the included 4.0 Activesync
- the download 4.1 Activesync
Problem is : when I plug the USB to the device, it is recognise and Activesync start spinning and displays "Connecting..." but would just keep connecting without moving further (as screenshot below).
I looked for issues like this on various website and here, but nothing really looks like what I am experiencing, anyone has an idea where to go from now ?
I checked
- firewall (activesync is in the list of exception)
- uninstalled activesync, reboot pc, reinstall, reboot pc.. still no luck
- install activesync on a second PC and do the same: no luck
- used a different mini USB cable, no luck so it's not the cable.
Do you think I should send my XDA back ? everything else seems to work (GPRS, Wifi, BT..)
Thanks a lot for your suggestion ?
PS: the device is recognised as I can ping it too from the PC.[/b]

Well you seem to have hit all the usual suspects. Regarding the firewall issue, in ZoneAlarm I also watched the logs, found a blocked connection attempt that seemed to be my device and set that to the trusted/allowed zone which helped back when I was having problems. The next step might be a hard reset on the Exec.

Try disabling your firewall and test the connection.
For some firewalls you have to do more than just allow ActiveSync.

Try diabling the password. That cofused my activesync the first time I tried my replacement handset

Disable firewall completely, than retest if activesync will work. Helps in 99%.
HTH
Chris

I'm currently having "issues" with ActiveSync too. Every time I try to sync when there are more than about 25 changes that need updating, my JasJar decides to open an ActiveSync window on the JJ (for no apparent reason).
It only manages to show the top half of the ActiveSync window (The "Connected" section with the progress bar are missing) then it freezes, requiring me to do a soft reset.
The only way I can currently sync all details successfully is to kill all non-essential processes with a process manager, and remove all today plugins (!), then it works with absolutely no problems. Not a very elegant solution, but it works for now, and as I've tried absolutely everything else I can think of in THIS thread, it'll have to do for now...

it works fine now ! I have disabled the firewall and also ..
uninstall Cisco VPN client, so not sure which one it was that caused the connexion problem.
Thx to all your fast responses.

I have mine Sync successfully after removing the anti-virus software. Not sure whether it works or not to install the anti-virus back on. I have followed all the instruction in Microsoft website, but with Trend Micro installed, it just couldn't Sync. That's why I removed it completely.

Maybe this will help You (or me ) further :
I can sync at home without problems, W-XP ASync 4.1, Internet through a Linksys Firewall/Router.
If I come to the office I get exactly what You have, visible, but no syncing.
I use W-XP there as well, same ASync 4.1, Internet through the Office Network.
When I disconnect the network cable, Microsoft Office will immediately notice and complain. I wait between 30-60 second and ASync will actually connect and sync. It will not sync to a Exchange Server though, as this is disconnected with the cable.
I would have come with this issue here, but probably a little later, as other problems are of higher priority to me now, but maybe this information helps here.
regards,
Ruud

Perhaps this hint may help you under certain conditions: http://forum.xda-developers.com/viewtopic.php?t=39002
regards
df2jh

Hi df2jh,
thanks, interesting read. I was able to solve my issue in the meantime.
My firewall, MS is restricting the programs used by MS ASync and therefore does not allow syncing.
Solution for me :
Disabled processes wcescomm.exe and rapimgr.exe in the Windows Task Manager
Wrote a text-file in the directory where ASync is in !! which will be searched for by the firewall (do not recall the name of this file, but can check it out if somebody needs it.) This file has one entry to disable the firewall in concern of rapimgr.exe.
Then run rapimgr and wcescomm by hand and, WOW, WCESMgr.exe will run itself and syncing it working flawlessly.
What I did not understand until then :
1) this special file should be in the ASync directory, not in the firewall directory
2) this special file is only searched for when ASync is run (PC boot), not when the USB is connected
For me this is solved, though not everything else in my sync problems.
Hope this helps others,
Ruud

Might not be the same issue but you may find my post in this topic of use
http://forum.xda-developers.com/viewtopic.php?p=225939#225939

Might not be the same issue but you may find my post in this topic of use
http://forum.xda-developers.com/viewtopic.php?p=225939#225939

Had same problem on Kaiser and Wizard
I fixed it by going into Settings>Connections>USB to PC (in WM6.1, USB to PC is in system). Uncheck Enable Advanced Network Functionality. Fixed my active sync not connecting problems on both phones.
Hope that helps some of you!
escapemcp

Activesync hanging on "Looking for changes"

Hi
Activesync just decided to stop working yesterday on my O2 XDA Mini S.. I've uninstalled and reinstalled both Activesync and Outlook 2003, and even resorted to hard resetting the device, but I still get a hang when I connect!!!
Any ideas?
Shaun

make a new partenship but do not tick the media box.something to do with media player. i have been having the problem for over a week.
whatever you do do not open media player wile sync as i will desconect the device.let me know how you get on.

I have been having this problem regularly with both my phones since I got my XDA mini S and MDA Vario 2 weeks ago.

I had the PPC6700 for a couple days (switched from cingular to sprint - hated their service so now am back to cingular) now I have the 8125 and with both devices 4.1 blows - very tricky to configure. My issues came from VPN mostly - I say mostly cause it still doesnt like to connect when I have that tunnel in place. What I determined to work on both handsets was sync the cal, inbox, tasks, and contacts with exchange and sync NOTHING locally. If I need to transfer files I do it via mSD card - apps install regardless. This is a high level accounting of what I went through, but will go through more detail if you want.

I had the same problem also some weeks back. It ended up being due to the software firewall I am running (sygate). I've discovered that I have to completely exit the firewall app (rather than just allow all traffic) if I want to sync properly - a real pain!
Based on a bit of hunting I've found out that the activesync connection works by creating a software USB - tcpip bridge. The first step on connecting the win mobile is to assign an ip address to the connection. This proceeds ok with the firewall app running as it works via the normal DHCP port numbers. Once this is done activesync knows there is a win mobile machine connected and starts trying to commumicate with it ( connected..... looking for changes). The problem now is that the communication between activesync and the machine occurs via different ports number *which are blocked by the firewall app*. This also explains why you can't sync when you have a VPN active - the VPN blocks the traffic from the 'extra' local address created by the activesync DHCP request and activesync consequently can't tell the win mobile is attached.
What I don't understand is why if doesn't work when I tell the firewall to "allow all"! There is a document on microsoft's site explaining how to go about setting up a firewall to allow this traffic (google for 'activesync firewall problem'). Problem is that it doesn't seem to work with the sygate firewall as far as I can tell...... any ideas anyone?

does anyone know if you can install IPX/SPX on the handheld?

Hi
Thanks but still not working... I am not running my VPN (I know Activesync never works with my VPN). I do not have any firewall software in place, and the windows firewall is off. My antivirus is disabled when I sync, and I have a valid, DHCP assigned IP address.
I am not syncing media - in fact the *only* item I have ticked is files.
I can explore the pocketpc OK, so I know its physically connecting.
:-(
Any other ideas?
Shaun

this page may help
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

Hi
Sigh, still no luck. So far I have:
1. Repaired and then Reinstalled Activesync 4.1
2. Repaired and then Reinstalled Outlook 2003
3. Repaired mapi32.dll
4. Hard reset the XDA mini S
5. Deleted all partnerships, both sides
6. Changed sync options to only sync favorites
7. Reapplied XP SP2 and patches
8. Removed all firewalls and antivirus software
9. Tried different cables, and IR connections
Yet still, no matter what I do, I get "Looking for changes" forever. Exporing the PPC is fine.
I cannot reinstall XP - this is an company laptop, and MIS do not allow us to reinstall our OS, and as they don't support the XDA, they won't reinstall XP either....
So I'm left with no options - back to a palm!?
Regards
Shaun

Sorted!!
Phew
After random playing I found it... It hangs if "favorites" is n the sync list. If I delete the partnership and when the wizard restarts, untick favorites, it syncs OK.
In all my testing, I had stupidly assumed things like files and favorites would work...
So... I think I'll live without favorites.
Shaun

U must have stuff which is not uninstalled properly. try unchecking everything for SYNC except Files.

I have experienced the same problem. Activesync worked great out of the box, but several days later, began hanging up on "Looking for Changes". Nothing that I tried fixed the problem, including reinstallation, deletion of devices from both sides, syncing with BT, etc. Finally, I gave up and did a hard reset, and Activesync immediately worked perfectly again! I assume that one or more programs I installed on the MDA along the way was causing the problem, and I am now going to methodically reinstall apps until I find the culprit. I will post again when I identify the guilty party.

had the same problems, tried all the standard solutions and nothing fixed the hanging on sync issue...
until i plugged the phone into the usb add-on card instead of plugging in to the motherboard's usb ports.
haven't had any problems since!

Had about the same problem.
Just synchronized once, and on a second connection hung on connecting or looking for changes. Tried everything I could think of.
Last resort was a cold reboot without restoring the backup..
Then synchronizing worked like a charm.
Put back the backup and it still works.
Why? Beats me........
Edit
It stopped functioning again. Have to do a soft reset and delete the partnership on th PC.
Then it will sync for as long as the Wizard stays in the cradle.
When I take it out it won't sync for a second time

Hangs on looking for changes
I find it does this everytime, without fail, if outlook is open when I connect.
If it's closed, and I connect, no problem.
Another quirk is media player.
When the device is connected and you open a movie file in WMP. If you close WMP, the file continues playing (in audio at least). Disconnect the device, no problem.

Works now
Hi,
I had same problem.
I was using Zone Alarm and after I configured it right it worked.
I had to upgrade to pro
Microsoft has got a nice page that explains it for different firewalls.
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
I do not really understand why it does work now when it didn't when I just diabled the windows firewall or later the ZoneAlarm firewall. But it works now.
Greetz,
Pfeffa-rah

I also had all kind of troubles trying to sync via USB. Now I sync via BT and it works pretty well so far. No need to disable the firewall, no hanging, etc. But I only sync the Outlook stuff, no files or favorites.

Bogus said:
I had the same problem also some weeks back. It ended up being due to the software firewall I am running (sygate). I've discovered that I have to completely exit the firewall app (rather than just allow all traffic) if I want to sync properly - a real pain!
Based on a bit of hunting I've found out that the activesync connection works by creating a software USB - tcpip bridge. The first step on connecting the win mobile is to assign an ip address to the connection. This proceeds ok with the firewall app running as it works via the normal DHCP port numbers. Once this is done activesync knows there is a win mobile machine connected and starts trying to commumicate with it ( connected..... looking for changes). The problem now is that the communication between activesync and the machine occurs via different ports number *which are blocked by the firewall app*. This also explains why you can't sync when you have a VPN active - the VPN blocks the traffic from the 'extra' local address created by the activesync DHCP request and activesync consequently can't tell the win mobile is attached.
What I don't understand is why if doesn't work when I tell the firewall to "allow all"! There is a document on microsoft's site explaining how to go about setting up a firewall to allow this traffic (google for 'activesync firewall problem'). Problem is that it doesn't seem to work with the sygate firewall as far as I can tell...... any ideas anyone?
Click to expand...
Click to collapse
First of all you have to open the ports in the sygate firewall like microsoft describes (http://www.microsoft.com/windowsmobile/help/activesync/sygate.mspx)
For getting the synchronization to run with the sygate firewall it seems to be necessary to change the maximum tcp ip packet size (MTU).
You have to change the RNDIS driver settings in the mobile phones registry as well. Use a regedit tool like PHM Registry Editor:
Here are the settings to be added (or to be changed respectively):
Key: HKEY_LOCAL_MACHINE\Drivers\USB\FunctionDrivers\RNDIS
Name of the Value to add: MTU
Type : DWORD
Data: 1514 (Value is Decimal)
Name of Value to add: MaxOutTransfer
Type: DWORD
Data: 1642 (Value is Decimal)
After a reset my Prophet (XDA Neo) synchronized well with active sygate firewall!

had the same problem
I had the same problem when i first got my mda. It didn't even work off the bat. I noticed it was my computer because i tried it at work and it worked perfectly. I called everybody and tried everything you can possibly imagine. In the end i said the hell with it and i reinstalled my OS. Now its working like a charm. Don't what caused it but I haven't had it since.

firewall
I had this same problem and i had to go open up some ports in my windows xp firewall, once i did this, it worked just fine.
if you read the trouble shooting steps that come with the program it tells you that.
-Chuck

Active sync problems!!!!!! (with pics)

was going to upgrade to the new exec ROM today.... except Active sync decided to fail on me.
I'm running 4.1 on windows XP (SP2) and when i connect the exec via USB NOTHING happens at all, the little icon doesn't even go green or anything. i just get two "bum" and "bum, bum" sounds lol
However the LED on the exec does turn orange (the charging mode colour)
any help is much appreciated on how i can resolve this issue.
thanks everyone!

Check your ActiveSync connection settings (file -> connection settings) and make sure USB is enabled.

done that, and it is ticked....
i have also tried reinstaling active sync....

Turn OFF all your firewalls and try it again.

done that too........ followed the whole trouble shooting thing aswell... all in vain...

in the device manger from my desktop, under "network adaptors", "windows-mobile based device" is showed with a yellow circle with an explanation in it. it then states uunder "properties"
"The drivers for this device are not installed. (Code 28 )
To reinstall the drivers for this device, click Reinstall Driver."

The usual reason that ActiveSync has is the firewall. I pull out my WiFi card, disable the firewall, then connect the cable.
Once the unit has been sync'd I can put the firewall back on and get back on the net.
YMMV.
If your firewall wasn't blocking it before, then it might not be this.

quck update. when i coneect now, in the task bar a little bubble apears stating "new hardware found"
then a box appears with "Found new hardware wizard" on it.

i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?

spdfrx said:
i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?
Click to expand...
Click to collapse
i used to get that problem before, it seemed to resolve itself :?
but now nothing happens, not even the swirly motion of the active sync in the taskbar, the LEDs on my exec is the only thing that lets me know its connected. :evil:

This is exactly what I have on my computer too. The only solution for me is to turn OFF windows firewall and all other firewalls I have, then active sync works as it should be. You have to remember to turn OFF all firewalls BEFORE connecting your Universal via USB for it to work. It will not work if you connect the Universal first then shut OFF all firewalls. It has to be the other way around.

Ok i have a simlar problem, but let me explain first:
I upgraded to winmobile2005 on my Himalaya which went well and without a hitch. I was on my parents pc and i active sync' without a problem.
Ive now come home, and i cant sync. It sits there saying 'Retreaving settings...' and just doesnt go any further. Ive soft and hard reset device, checked firewalls etc - no luck.
It has identified the old active sync name, but nothing else. I can explore the device before it crashes after looking though about 5 directories/downloading large files.
How can i remove the old sync information from the device (as i guess this is the issue)?
Cheers for your time,
Sam.

have you tried to delete that partnership?

blofse said:
Ive soft and hard reset device
Sam.
Click to expand...
Click to collapse
If you already "Hard Reset" your device, then whatever information on it has already been erased clean to factory defaults, unless you are restoring from a backup program after the hard reset. Then I suggest you restore to a file prior to performing an active sync connection to your parents' computer.

cktlcmd said:
This is exactly what I have on my computer too. The only solution for me is to turn OFF windows firewall and all other firewalls I have, then active sync works as it should be. You have to remember to turn OFF all firewalls BEFORE connecting your Universal via USB for it to work. It will not work if you connect the Universal first then shut OFF all firewalls. It has to be the other way around.
Click to expand...
Click to collapse
i have turned off all my firewalls... still doesnt work...

budo*85 said:
have you tried to delete that partnership?
Click to expand...
Click to collapse
The partnership doesnt exist on my pc, and isnt listed until i plug it in.
cktlcmd said:
If you already "Hard Reset" your device, then whatever information on it has already been erased clean to factory defaults, unless you are restoring from a backup program after the hard reset. Then I suggest you restore to a file prior to performing an active sync connection to your parents' computer.
Click to expand...
Click to collapse
Well yes it used to do that on WM2003, but it doesnt on this version. And im not using a backup program. Unless the program auto-saves to my storage card in some way? In which case whats the active sync file im looking for?

budo*85 said:
spdfrx said:
i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?
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Click to collapse
i used to get that problem before, it seemed to resolve itself :?
but now nothing happens, not even the swirly motion of the active sync in the taskbar, the LEDs on my exec is the only thing that lets me know its connected. :evil:
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Click to collapse
you're right! it did! (i already had turned firewalls off, i always do, hate them)
and to tbe last poster: are you using activesync 4.1 at your home?

Regarding Firewall
I've posted this earlier in another thread, but I guess it is not bad to post here again
Regards
------------
Thank you for your suggestion, I would however say this "Be Careful", I would NOT turn firewall completely if I were you guys, IF I have doubt that it is due to firewall, I would turn the firewall ONLY for the Universal interface
pls find the steps here
1. Start
2. Settings
3. Control Panel
4. Security Center
5. Windows Firewall icon in the lower part
6. Advanced Tab
7. UNCHECK the Network Connection that represents your Universal
Note,
A. To be sure that you are not disableing firewall on the wrong interface, please rename your Local Area Connection (x) to your Pocket PC device, so then you would know for sure you are dealing with the RIGHT connection (I use SPV M5000), renaming it is very easy, right click on the connection in the NETWORK CONNECTIONS, then RENAME
B. Disabling firewall for all connections IS VERY DANGEROUS especially IF YOU ARE ONLINE or ON A NETWORK, you might get SERIOUS problems, from viral infections to Hacking (only God knows)
C. The above applies only for WINDOWS FIREWALL on Windows XP Service Pack 2, I have no idea how to do it with Zone Alarm or ANY other software as I dont use any, but I think there must be someway to do so.
All the best & good luck.

spdfrx said:
and to tbe last poster: are you using activesync 4.1 at your home?
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Click to collapse
Yes, both locations have v 4.1 installed. Does no one know of the files i should be removing on my PDA then? :S

Blofse : there are no files to remove - you've already said that you've done a hard reset and returned it to the factory settings which removes all user data and therefore, the device has nothing on it at all about partnerships with computers - i would suggest looking elsewhere for a resolution.
Budo : I think your problem is the yellow symbol on the network card entry in device manager. In this case, I would unplug the exec, righht click on this network card entry and click remove. Then uninstall activesync. Make sure the actve sync folder is deleted and check the windows\system32 folder for files called rapi.dll and ceutil.dll (these might have gone during the uninstall, but check anyway).
Reboot your PC and reinstall activesync before plugging in your exec again.
Hopefully, this will sort you out but post back if it doesn't.
Cheers,
Smiffy.

Active Sync problem when syncing from a different comuter

Hi all.
I had ActiveSync setup back in California on my computer, but now that I am at my parents place and have been trying to setup activesync on there computer to sync with my mda.
I had no problems back in Cali, but now when I load ActiveSync and connect the device, etc. it says that device is not connected and therefore I cannot sync. When I plug the device the computer recongizes that there is a windows mobile device, and ActiveSync tries to connect but with no success.
Does anybody know what I should do to fix this problem? I've searched and haven't really found anything specific to my problems, and I really need to be able to sync my mda for I won't be going back to my computer for a while.
Thanx alot
peter

I'd suspect a firewall issue. Use this guide from Microsoft to troubleshoot ActiveSync 4.0/4.1/4.2 USB Connection Troubleshooting Guide
Good luck!

I've already troubleshooted, and we're talking about the firewall for my internet, right? Because if thats the case I've already disabled the firewall for all of my connections. Would there be other types of firewall that I should be aware of?
*I've tried it on another computer in the house, and I get the same problem. It recongizes a windows mobile device is connected, but it won't pick up the usb connection through activesync.
Thanx again

I am having the EXACT same problem... Does anyone know how to fix it???

Does anyone know how to fix it???

i m having the same problem
hi
i upgrade form 1.6 to 2.2, rom available at t-mobile
its fast but active sync turns green then turn off
nothing happenes
the older 1.6 rom was workin fine

well im still having this problem, so if anybody knows who how to fix it im in need of help.
btw... i haven't upgraded my rom yet.
thanx alot

try file/delete mobile device in activesync and see if it still does it.

Anymore tips??? I havent been able to sync for 2 weeks now!!!!!!!!!

I am having the same problem with my MDA. My 8125 never had this problem its quite the PITA.

May not help...
You may have already tried all this...
First, don't use Activesync 4.2. Uninstall it, reboot, and install 4.1. I couldn't get sync with two PCs with 4.2. Removing it is a nuisance since it starts automatically and doesn't have an off selection; I use activesynctoggle.exe to turn it off. I keep activesync around since activesync problems sometimes can be fixed by turning it off and on again.
Second, if you are running zonealarm or another firewall, the procedure for permitting sync is more complicated; see e.g.
http://www.pocketpcfaq.com/raj/ZA.html
Third, remove the connection from the PC (on activesync, File/Remove Connections) and from the PPC (run activesync when not connected and remove), remove activesync from the PC and reinstall, and start fresh. Use a USB cable and don't mess with Bluetooth -- it is *much* more sensitive, as I found out painfully.
Good luck. It is really amazing that microsoft can't make software that syncs two microsoft operating systems, when Palm can make software that syncs windows with the palm OS reliably. Activesync is one of the worst programs I have ever encountered, and the release of 4.2, which seems to work less well than 4.1, is astounding.

Well my device stopped recognizinig my sim car yesterday so my device is worthless.

DOES ANYONE KNOW ANYTHING THAT CAN HELP!!!!?!?!?! I HAVENT SYNCED IN 25 DAYS!!!!!!!!!!!!!!!!!!!
PLEASE HELP!!!!!!!!!!!

A little more info please. Saying you have the exact same problem isn't enough! (trust me, no two people or computers have the same problems, exactly)
Please post what you're doing, AS version, ROM version... actually anything that might help us possibly help you.

When I connect my 8125 to my computer activesync doesnt recognize it on the computer or the pocket pc. But yet it still makes the chime noise. Im am still able to charge it on my computer, but activesync says "no connection"
ROM version 2.25.11.1 WWE
ROM date: 5/11/06
Radio version 02.25.11
Protocol version 4.1.13.12
ExtROM version 2.25.11.102

Did you even try the suggestions I made?
Rjp20 said:
When I connect my 8125 to my computer activesync doesnt recognize it on the computer or the pocket pc. But yet it still makes the chime noise. Im am still able to charge it on my computer, but activesync says "no connection"
Click to expand...
Click to collapse
I have had a similar problem and solved it with those procedures. Activesync is unreasonably sensitive and sometimes removing the program and connection and starting over seems necessary; then it will work until some setting or other gets messed up.

I'm having a similar issue but when I connect my T-Mobile Vario II (HTC Hermes) it starts the process but as soon as it's about to start syncing my PC reboots. I've just got a new laptop and it syncs fine. I've been using ActiveSync for many years and this is the first time I've had this issue. I've also got an Orange SPV C500 (can't remember which HTC device that is) but it's a smartphone and it still syncs fine.
I don't have any software firewall enabled as I'm behind a hardware one. I've looked round the web but no-one seems to have this issue that the system reboots.
Any ideas? I've re-installed ActiveSync, I've not tried removing the partnerships off the device yet but I don't think it's even created on. I've tried repairing Outlook but that didn't help. I may try re-installing Outlook but that is a bit of a last resort.
Thanks in advance,
Rob.

I also had a no connection when I first connect to new computer....
Check the network connections, there should be a new network connection created for the computer/pda, check the properties and make sure all checkboxes are selected.
Mine wasn't ticked in the beginning, and was able to sync after I selected all the boxes...

WeeeRob said:
Any ideas? I've re-installed ActiveSync, I've not tried removing the partnerships off the device yet but I don't think it's even created on. I've tried repairing Outlook but that didn't help. I may try re-installing Outlook but that is a bit of a last resort.
Rob.
Click to expand...
Click to collapse
Windows XP has an event viewer (Control Panel/Administrative Tools/Event Viewer) that can probably tell you what took down your system. That would help isolate the problem - maybe.

Nothing so far... Does anyone else have any tips...