Hi,
If anyone can spare some time to look at my problem.
Basically : I have received my new O2 XDA EXEC and have tried a few times to synchronise it using
- the included 4.0 Activesync
- the download 4.1 Activesync
Problem is : when I plug the USB to the device, it is recognise and Activesync start spinning and displays "Connecting..." but would just keep connecting without moving further (as screenshot below).
I looked for issues like this on various website and here, but nothing really looks like what I am experiencing, anyone has an idea where to go from now ?
I checked
- firewall (activesync is in the list of exception)
- uninstalled activesync, reboot pc, reinstall, reboot pc.. still no luck
- install activesync on a second PC and do the same: no luck
- used a different mini USB cable, no luck so it's not the cable.
Do you think I should send my XDA back ? everything else seems to work (GPRS, Wifi, BT..)
Thanks a lot for your suggestion ?
PS: the device is recognised as I can ping it too from the PC.[/b]
Well you seem to have hit all the usual suspects. Regarding the firewall issue, in ZoneAlarm I also watched the logs, found a blocked connection attempt that seemed to be my device and set that to the trusted/allowed zone which helped back when I was having problems. The next step might be a hard reset on the Exec.
Try disabling your firewall and test the connection.
For some firewalls you have to do more than just allow ActiveSync.
Try diabling the password. That cofused my activesync the first time I tried my replacement handset
Disable firewall completely, than retest if activesync will work. Helps in 99%.
HTH
Chris
I'm currently having "issues" with ActiveSync too. Every time I try to sync when there are more than about 25 changes that need updating, my JasJar decides to open an ActiveSync window on the JJ (for no apparent reason).
It only manages to show the top half of the ActiveSync window (The "Connected" section with the progress bar are missing) then it freezes, requiring me to do a soft reset.
The only way I can currently sync all details successfully is to kill all non-essential processes with a process manager, and remove all today plugins (!), then it works with absolutely no problems. Not a very elegant solution, but it works for now, and as I've tried absolutely everything else I can think of in THIS thread, it'll have to do for now...
it works fine now ! I have disabled the firewall and also ..
uninstall Cisco VPN client, so not sure which one it was that caused the connexion problem.
Thx to all your fast responses.
I have mine Sync successfully after removing the anti-virus software. Not sure whether it works or not to install the anti-virus back on. I have followed all the instruction in Microsoft website, but with Trend Micro installed, it just couldn't Sync. That's why I removed it completely.
Maybe this will help You (or me ) further :
I can sync at home without problems, W-XP ASync 4.1, Internet through a Linksys Firewall/Router.
If I come to the office I get exactly what You have, visible, but no syncing.
I use W-XP there as well, same ASync 4.1, Internet through the Office Network.
When I disconnect the network cable, Microsoft Office will immediately notice and complain. I wait between 30-60 second and ASync will actually connect and sync. It will not sync to a Exchange Server though, as this is disconnected with the cable.
I would have come with this issue here, but probably a little later, as other problems are of higher priority to me now, but maybe this information helps here.
regards,
Ruud
Perhaps this hint may help you under certain conditions: http://forum.xda-developers.com/viewtopic.php?t=39002
regards
df2jh
Hi df2jh,
thanks, interesting read. I was able to solve my issue in the meantime.
My firewall, MS is restricting the programs used by MS ASync and therefore does not allow syncing.
Solution for me :
Disabled processes wcescomm.exe and rapimgr.exe in the Windows Task Manager
Wrote a text-file in the directory where ASync is in !! which will be searched for by the firewall (do not recall the name of this file, but can check it out if somebody needs it.) This file has one entry to disable the firewall in concern of rapimgr.exe.
Then run rapimgr and wcescomm by hand and, WOW, WCESMgr.exe will run itself and syncing it working flawlessly.
What I did not understand until then :
1) this special file should be in the ASync directory, not in the firewall directory
2) this special file is only searched for when ASync is run (PC boot), not when the USB is connected
For me this is solved, though not everything else in my sync problems.
Hope this helps others,
Ruud
Might not be the same issue but you may find my post in this topic of use
http://forum.xda-developers.com/viewtopic.php?p=225939#225939
Might not be the same issue but you may find my post in this topic of use
http://forum.xda-developers.com/viewtopic.php?p=225939#225939
Had same problem on Kaiser and Wizard
I fixed it by going into Settings>Connections>USB to PC (in WM6.1, USB to PC is in system). Uncheck Enable Advanced Network Functionality. Fixed my active sync not connecting problems on both phones.
Hope that helps some of you!
escapemcp
Related
Can anyone help please?
I cannot get my xda mini to sync. Basically it just keeps running and nothing happens.
I have researched a lot of threads which refer to setting up a dummy server connection for what I presume is the the "exchange server" which I have attempted - is this a false IP address please?
On my PC, activesync diplays Exchange Server and my XDA with a list of the sync items below.
I keep getting a message on the XDA saying it cannot retrieve an IP address for the connection. Sometimes when I sync the try to connect via GPRS
I do have a wifi connection set up which now works (most of the time).
TIA.
I have the same problem as you with my QTEK 9100. Sometimes it works to connect the device to my portable computer (Compaq Presario 2800) via ActiveSync but mostly it does not. ActiveSync just keep looking for the device but doesnt find it.
I have also tried after that I have turned off the firewall and antivirus software, but it still doesnt work. The few (2-3 times) that it did work I had my firewall and antivirus running.
Anyone have an idea what I should do? It's a brand new QTEK 9100 (just got it a few days ago) with ROM 1.3.7.13 SVE, ROM date 9/29/05. Since I can't connect my device to the computer I can't upgrade the ROM.
turn off your firewall
disable your onboar intell wifi card if you have one
Does this happen to your device when you connect to Activesync immediatly after soft-resetting the device?
I have a similar problem, but I have no problems when I connect to AS for the first time, if I try connecting again before performing a Soft-reset AS won't find the device and the device becomes unasable, only soft-reset solves this problem.
Anyone else with these symptoms?
nolovelust said:
turn off your firewall
disable your onboar intell wifi card if you have one
Click to expand...
Click to collapse
thanks but as I said I have turned off the firewall, and I don't have a built in wifi card in the laptop.
macrinus said:
Does this happen to your device when you connect to Activesync immediatly after soft-resetting the device?
I have a similar problem, but I have no problems when I connect to AS for the first time, if I try connecting again before performing a Soft-reset AS won't find the device and the device becomes unasable, only soft-reset solves this problem.
Anyone else with these symptoms?
Click to expand...
Click to collapse
Yes it is the same problem no matter of the soft reboots. The only times I get it to work is when I have reinstalled the activesync 4.1 software on my laptop, after a reboot (of the laptop) it does not work; instead it only display a network icon with "Limited or no connectivity" (this is also without both firewall and antivirus installed) when I connect the device. The result is that AS can't find the device...
My theory is that it somehow looses the USB drivers installed with ActiveSync 4.1 when I reboot the computer. Anyone know how to fix this? Which (dll?) files belong to the USB drivers? I might be able to manually replace them in the correct path if I find that out...
any news??? I just met the same problem
simple enuf chaps...
i just met the same problem and the fix is pretty simple...
remove a/s 4.1
re-install a/s 3.7 / 3.8.1
re-establish the partnership
re-install 4.1
How do you get a connection between a WM5 device and ActiveSync 3.7 or 3.8?
I cannot get a partnership.
Is this because a WM5 uses IP-protocol for the connection?
thanks
Peter
I am using Dopod 838, the asia version of Qtek9100.
I also seems to have problem on activesync 4.1 which keep on sync and fail to connect. When it fail. I will try
1) In Windows Task Manager, kill wcescomm.exe
2) Kill everything in wizard
3) manually turn-on activesync4.1 on pc again.
4) connect wizard with PC again..
I just bought my phone for 2 days and i have to try a few more times to confirm it really helps.. may be you can give it a try too.
PeterP said:
How do you get a connection between a WM5 device and ActiveSync 3.7 or 3.8?
I cannot get a partnership.
Is this because a WM5 uses IP-protocol for the connection?
thanks
Peter
Click to expand...
Click to collapse
you will need AS 4.0 and above for all WM5 devices
You might want to check device manager when your device is hooked up via USB and make sure there are no exclamation marks on your handheld device.
I have a laptop and I only installed ActiveSync 4.1 and it works fine. I've even re-imaged my laptop since getting the phone and wasn't a problem second time around. I also installed 4.1 on my work PC and it works fine there too.
Not sure if you can use anything older than 4.0. (Not sure the reasons why)
At work I tried to use 3.8 (Just for the hell of it) but 4.0 updates all the USB drivers and stuff. Anything below 4.0 will not recognize WM 5.0 devices as jfran said. After installing 4.x I don't know the reason or need to uninstall then install something older then uninstall and reinstall 4.x.
It should work straight after install. However I do NOT know what happens if by chance you had an older version of ActiveSync then tried upgrading to 4.x. Should work though. I know people have had success upgrading from 3.7 and 3.8 to 4.1 to use the newer Dell Axim x51v which have WM 5.0 here in my environment.
Thanks everybody for your replies,
it was after hamish_dy tip I wanted to know how to get an connection between AS3.x and a WM5 device, since I haven't been able to do so. And I also have read that WM5 needs AS 4.x in order to sync.
Have had my Qtek9100 now for a week, and have been studied this forum in detail for a solution on my problem.
Previously I had a Qtek S100 which synced with my laptop together with AS 3.8. My company uses Groupwise as e-mail system, but with Outlook 2002 also installed on laptop I got it working (also after some days of trial).
Now with my Qtek9100 nothing happends when I plug in the USB-cable. Well not true, it will connect with an IP-address and I can from AS see the filestructure on my Qtek, BUT nothing starts syncing (calendar, contacts, e-mails,etc.). I watch task-manager but nothing kicks in. Previously with my S100, mapisp32.exe always kicked in and was the magic component between outlook and groupwise. With AS 4.1 everything is dead in task-mgr. I also receive the 85010014-error message sometimes.
Have uninstalled AS 4.1 several times, cleaned out registry of AS keys, rebooted, installed AS again, reinstalled outlook, turned firewall off, turned antivirus off, soft-reseted my qtek, and so on. Have downloaded the swedish version of AS 4.1, since my Qtek has swedish language, and thought that was the reason. But no. Soon out of options and ready to take my new qtek back to the dealer.
Any help from anyone is very much appreciated.
thx in advance.
Peter
----------------------
ROM: 1.3.7.13 SVE
ROM-date: 9/29/05
Radio: 01.04.10
Protocol: 4.0.13.17
Ext Rom: 1.3.7.125
One thing you should try before sending your device in is to try sycnching up on a clean machine, i.e. (a freshly imaged machine)
I'm assuming initiating a manual sync does nothing?
ccisn said:
One thing you should try before sending your device in is to try sycnching up on a clean machine, i.e. (a freshly imaged machine)
I'm assuming initiating a manual sync does nothing?
Click to expand...
Click to collapse
No, manual sync does nothing.
If I can't find any solution before mid-next-week, I will find a workstation at work and load only the minimal components/applications needed and try to nail down the issue, as a last try. I work with IT myself so I'm not keen to reimage my laptop, there are just too many things to reinstall.
thanks for the advice!
Peter
Active Sync Sync via USB Resolved (well for me anyway)
Over the last month I have not been able to sync my Wizard to my laptop via USB. Via bluetooth worked a treat, but I was not able to upgrade ROM via btooth.
This morning, completely by accident I resolved the issue with USB sync'ing to Active sync 4.1.
This works for me:
1. Connect Wizard to laptop via USB (you will get the usual problem, with ActiveSync saying "Connecting" and nothing else
2. Whilst phone is still connected via USB perform soft reset on phone
3. The laptop system tray should display "Found new USB device" and then say "Pocket PC USB Sync found"
4. When the laptop / pc has finished installing software and displays "Your new hardware is installed and ready to use" Disconnect the USB cable from your Wizard.
5. Wait a couple of seconds and then reconnect your Wizard via USB and hopefully it will work.
Please let me know if this works for anyone else!
One more thing you could try before throwing it back at the salesman is to check your network connections.
Go to Control Panel and select network connections - make sure you are set to view details and look for the "Local Area Connection" that has a description of "Windows Mobile-based Device". On mine it is "Local Area Connection 3". You may have to scroll to the right to see the description.
Right click the relevant connection and then click "properties". Make sure that the following entries ONLY have a tick next to them.
Client for Microsoft Networks
File and Printer Sharing for Microsoft Networks
Internet Protocol (TCP/IP)
For some reason on mine none of them were initially selected :?
Click OK, when I did this it started syncing straight away!
Good luck!
I am also having a problem with activesync 4.1, up until now i have been able to sync perfectly via bluetooth or usb. However now when i try and sync activesync on my PC says connecting and nothing happens!!
I have tried everything, uninstalled, reinstalled, installed on my laptop (same problem)....
Given i have the same problem on 2 different PC's i am starting to think that its actually the Mini S and not the PC thats the problem. I feel a hard reset coming.............
s4vva said:
I am also having a problem with activesync 4.1, up until now i have been able to sync perfectly via bluetooth or usb. However now when i try and sync activesync on my PC says connecting and nothing happens!!
I have tried everything, uninstalled, reinstalled, installed on my laptop (same problem)....
Given i have the same problem on 2 different PC's i am starting to think that its actually the Mini S and not the PC thats the problem. I feel a hard reset coming.............
Click to expand...
Click to collapse
Hard reset has done the trick, so it turns out all problems may not be down to our pc's......
The same thing happens for me sometimes. What I have found ou this helps.
Unplug pda from sync cable. Kill all active programs on the pda. Plug in sync cable again. Viola! It syncs.
I have the same trouble, activesync just says connecting and thats it, i havent found any particular reason for it. SR does not help, just HR which is kind of overkill. Im really glad for the sprite backup software. I have tried all different things i could think of while i couldnt sync and nothing helped. I have allready about 3 HR after me.
I have had 3 XDA Execs and two XDA Mini S devices.
I have connected them to a Toshiba laptop running the latest firmware and Windows XP SP2.
I have connected them to a Dell desktop running the latest firmware and Windows 2000 SP4.
In every case, I experienced the following issue - Activesync is unreliable. It will sometimes connect and do a full sync, but more often will fail part way through connecting.
Usually, it will fail to notice that the device has connected at all.
A reboot will usually make the Activesync start to work, but usually the connection is broken before the sync can complete.
I have tried the following:
Disable Windows firewall (no change)
Ensure no other personal firewalls are present (there weren't).
Use ActiveSync 4.1 and 4.0 (no change).
It is now at the point where my current Mini S can't even stay connected long enough to install Microsoft Reader.
3 colleagues with Dell laptops and Minis / Exec devices have also experienced the exact same issue.
Am I really the only one to have expeienced this chronic unreliability issue?
MTU
There are some partially obscure references to the MTU size on the network interface that is created for the Windows Mobile device. Seemingly the default is a whopping 8000 but problems occur with anything over 5000 in practice.
I used DrTCP to identify and set my interfaces to 5000 and this improved stability somewhat but it is still a bit touch and go. Have been too busy to play with winding it down lower but I rather think this would help. I would certainly recommend that you give this a try.
Hope this helps!
Thanks, I'll give that a go. 8000? Usually a TCP/IP MTU is more like 1500... [FX: shakes head]
Usually a TCP/IP MTU is 1492
Hi. I've had problems also with activesync with my XDAII (running WM2005c) and my laptop. I've discovered the problems with synching comes when you're using Outlook 2003 and they usually go away when you use Outlook 2002 or earlier.
Hope that helps.
I am using Dopod838 TC version and Outlook2000 SR-1.
I also experienced some Activesync issue when reconnect to PC after the 1st sync-up(1st sync-up from reset always work). At reconnect and sync, my device go really really really slow, I have to do a reset to fix and sync again.
Upgrade to Activesync 4.1 and take care of the port does not help my case as I can sync once without any issues.
Recently i have installed an application call "Card Expert II" which allows me to switch between USB / Activesync mode. I notes CEII fail to switch to USB mode after disconnect from PC, but after sometimes it do. Then I realize probably something at the background of my PPC is still running which cause this issue.
I try to figure out what in between could help release the sync and at last I figure out if I check the SMS/Email on my today screen and close it again.... Card Expert can switch between USB/Sync mode again. I repeat the same trick and now it can sync without issue ....... Now I am 100% confidence my device will sync again after disconnect from PC.
Now whenever before I connect to PC, I would just click and close the SMS/Email on today screen... It's a bit annoying but this save me from reseting my device each time i try to re-sync up my device. Hope this help.
I have had the same problem with sync., the solution for me is to reboot my PC. So the problem must be there, and I have no clue how to solve it...
My solution is to sync once, then do every other sync via Bluetooth, avoiding the dodgy IP over USB implementation entirely.
Maybe ActiveSync 4.2 will fix it...
Hi
Activesync just decided to stop working yesterday on my O2 XDA Mini S.. I've uninstalled and reinstalled both Activesync and Outlook 2003, and even resorted to hard resetting the device, but I still get a hang when I connect!!!
Any ideas?
Shaun
make a new partenship but do not tick the media box.something to do with media player. i have been having the problem for over a week.
whatever you do do not open media player wile sync as i will desconect the device.let me know how you get on.
I have been having this problem regularly with both my phones since I got my XDA mini S and MDA Vario 2 weeks ago.
I had the PPC6700 for a couple days (switched from cingular to sprint - hated their service so now am back to cingular) now I have the 8125 and with both devices 4.1 blows - very tricky to configure. My issues came from VPN mostly - I say mostly cause it still doesnt like to connect when I have that tunnel in place. What I determined to work on both handsets was sync the cal, inbox, tasks, and contacts with exchange and sync NOTHING locally. If I need to transfer files I do it via mSD card - apps install regardless. This is a high level accounting of what I went through, but will go through more detail if you want.
I had the same problem also some weeks back. It ended up being due to the software firewall I am running (sygate). I've discovered that I have to completely exit the firewall app (rather than just allow all traffic) if I want to sync properly - a real pain!
Based on a bit of hunting I've found out that the activesync connection works by creating a software USB - tcpip bridge. The first step on connecting the win mobile is to assign an ip address to the connection. This proceeds ok with the firewall app running as it works via the normal DHCP port numbers. Once this is done activesync knows there is a win mobile machine connected and starts trying to commumicate with it ( connected..... looking for changes). The problem now is that the communication between activesync and the machine occurs via different ports number *which are blocked by the firewall app*. This also explains why you can't sync when you have a VPN active - the VPN blocks the traffic from the 'extra' local address created by the activesync DHCP request and activesync consequently can't tell the win mobile is attached.
What I don't understand is why if doesn't work when I tell the firewall to "allow all"! There is a document on microsoft's site explaining how to go about setting up a firewall to allow this traffic (google for 'activesync firewall problem'). Problem is that it doesn't seem to work with the sygate firewall as far as I can tell...... any ideas anyone?
does anyone know if you can install IPX/SPX on the handheld?
Hi
Thanks but still not working... I am not running my VPN (I know Activesync never works with my VPN). I do not have any firewall software in place, and the windows firewall is off. My antivirus is disabled when I sync, and I have a valid, DHCP assigned IP address.
I am not syncing media - in fact the *only* item I have ticked is files.
I can explore the pocketpc OK, so I know its physically connecting.
:-(
Any other ideas?
Shaun
this page may help
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
Hi
Sigh, still no luck. So far I have:
1. Repaired and then Reinstalled Activesync 4.1
2. Repaired and then Reinstalled Outlook 2003
3. Repaired mapi32.dll
4. Hard reset the XDA mini S
5. Deleted all partnerships, both sides
6. Changed sync options to only sync favorites
7. Reapplied XP SP2 and patches
8. Removed all firewalls and antivirus software
9. Tried different cables, and IR connections
Yet still, no matter what I do, I get "Looking for changes" forever. Exporing the PPC is fine.
I cannot reinstall XP - this is an company laptop, and MIS do not allow us to reinstall our OS, and as they don't support the XDA, they won't reinstall XP either....
So I'm left with no options - back to a palm!?
Regards
Shaun
Sorted!!
Phew
After random playing I found it... It hangs if "favorites" is n the sync list. If I delete the partnership and when the wizard restarts, untick favorites, it syncs OK.
In all my testing, I had stupidly assumed things like files and favorites would work...
So... I think I'll live without favorites.
Shaun
U must have stuff which is not uninstalled properly. try unchecking everything for SYNC except Files.
I have experienced the same problem. Activesync worked great out of the box, but several days later, began hanging up on "Looking for Changes". Nothing that I tried fixed the problem, including reinstallation, deletion of devices from both sides, syncing with BT, etc. Finally, I gave up and did a hard reset, and Activesync immediately worked perfectly again! I assume that one or more programs I installed on the MDA along the way was causing the problem, and I am now going to methodically reinstall apps until I find the culprit. I will post again when I identify the guilty party.
had the same problems, tried all the standard solutions and nothing fixed the hanging on sync issue...
until i plugged the phone into the usb add-on card instead of plugging in to the motherboard's usb ports.
haven't had any problems since!
Had about the same problem.
Just synchronized once, and on a second connection hung on connecting or looking for changes. Tried everything I could think of.
Last resort was a cold reboot without restoring the backup..
Then synchronizing worked like a charm.
Put back the backup and it still works.
Why? Beats me........
Edit
It stopped functioning again. Have to do a soft reset and delete the partnership on th PC.
Then it will sync for as long as the Wizard stays in the cradle.
When I take it out it won't sync for a second time
Hangs on looking for changes
I find it does this everytime, without fail, if outlook is open when I connect.
If it's closed, and I connect, no problem.
Another quirk is media player.
When the device is connected and you open a movie file in WMP. If you close WMP, the file continues playing (in audio at least). Disconnect the device, no problem.
Works now
Hi,
I had same problem.
I was using Zone Alarm and after I configured it right it worked.
I had to upgrade to pro
Microsoft has got a nice page that explains it for different firewalls.
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
I do not really understand why it does work now when it didn't when I just diabled the windows firewall or later the ZoneAlarm firewall. But it works now.
Greetz,
Pfeffa-rah
I also had all kind of troubles trying to sync via USB. Now I sync via BT and it works pretty well so far. No need to disable the firewall, no hanging, etc. But I only sync the Outlook stuff, no files or favorites.
Bogus said:
I had the same problem also some weeks back. It ended up being due to the software firewall I am running (sygate). I've discovered that I have to completely exit the firewall app (rather than just allow all traffic) if I want to sync properly - a real pain!
Based on a bit of hunting I've found out that the activesync connection works by creating a software USB - tcpip bridge. The first step on connecting the win mobile is to assign an ip address to the connection. This proceeds ok with the firewall app running as it works via the normal DHCP port numbers. Once this is done activesync knows there is a win mobile machine connected and starts trying to commumicate with it ( connected..... looking for changes). The problem now is that the communication between activesync and the machine occurs via different ports number *which are blocked by the firewall app*. This also explains why you can't sync when you have a VPN active - the VPN blocks the traffic from the 'extra' local address created by the activesync DHCP request and activesync consequently can't tell the win mobile is attached.
What I don't understand is why if doesn't work when I tell the firewall to "allow all"! There is a document on microsoft's site explaining how to go about setting up a firewall to allow this traffic (google for 'activesync firewall problem'). Problem is that it doesn't seem to work with the sygate firewall as far as I can tell...... any ideas anyone?
Click to expand...
Click to collapse
First of all you have to open the ports in the sygate firewall like microsoft describes (http://www.microsoft.com/windowsmobile/help/activesync/sygate.mspx)
For getting the synchronization to run with the sygate firewall it seems to be necessary to change the maximum tcp ip packet size (MTU).
You have to change the RNDIS driver settings in the mobile phones registry as well. Use a regedit tool like PHM Registry Editor:
Here are the settings to be added (or to be changed respectively):
Key: HKEY_LOCAL_MACHINE\Drivers\USB\FunctionDrivers\RNDIS
Name of the Value to add: MTU
Type : DWORD
Data: 1514 (Value is Decimal)
Name of Value to add: MaxOutTransfer
Type: DWORD
Data: 1642 (Value is Decimal)
After a reset my Prophet (XDA Neo) synchronized well with active sygate firewall!
had the same problem
I had the same problem when i first got my mda. It didn't even work off the bat. I noticed it was my computer because i tried it at work and it worked perfectly. I called everybody and tried everything you can possibly imagine. In the end i said the hell with it and i reinstalled my OS. Now its working like a charm. Don't what caused it but I haven't had it since.
firewall
I had this same problem and i had to go open up some ports in my windows xp firewall, once i did this, it worked just fine.
if you read the trouble shooting steps that come with the program it tells you that.
-Chuck
Somebody please help me!! I today got my new MDA Compact II. Have started it up and loaded active sync.
Whenever I connect it to the computer ActiveSync only gets as far as "Retrieving Settings"
No other Syncing takes place, however I can see the device in "My Computer" on my laptop.
I cant be doing anything wrong, its not as if i'm a newbie and have never used Active Sync before.
Anyone else encountered this problem?
I'm getting really frustrated, can anyone shed some light on this before it gets launched out the window?
You can try a few thing
(1) Remove the partnership of your device. E.g. File -> Delete Mobile device. It reconnect your phone it should ask you to set up a new partnership
(2) Remove the partnership, uninstall your active sync, reboot your system and reinstall your active sync
btw, the mobile device on your My Computer is there after you installed the activesync, doesn't mean much.
I expect it is the same problem as i see 50-60 times a day at work
Firewalls!
Sygate corporate firewall will not work until you do the MTU size hack.
On other firewalls, (McAfee, Sygate personal, etc) they dont always shut down when you disable them, they actually just hiode from you.
Check the MS site and make sure you have DEFINITELY added all the processes and ports to your firewall.
on the off chance it is not a firewall,
As it is now a TCP/IP connection with WM5, just cos your wm2003 device works, doesn't mean you've done everything right.
Try turning off any pop up blockers etc and check you only have the standard three protocols (at most, you should get away with only TCP/IP) enabled on the network connection that activesync creates. any other strange protocols can cause problems in communication.
What version of ActiveSync are you using? You tested the 4.2 Preview?
my universal and my PC cannot connect through USB, the green icon just keeps rotating. through Bluetooth it's OK. I've upgraded from AS 4.1 to 4.2 beta, the error is the same.. What should I modify? Bluetooth is not the perfect solution, because I'm not using it (i don't have headset or anything)
Remove, disable, kill all firewall that you have installed on your PC.
If it works then, then you need to open some ports in the firewall to let the universal to connect to ActiveSync.
Chatbox said:
Remove, disable, kill all firewall that you have installed on your PC.
If it works then, then you need to open some ports in the firewall to let the universal to connect to ActiveSync.
Click to expand...
Click to collapse
I've already disabled the built-in firewall (I haven't installed another firewall). I've installed this XP today morning :evil: (replacing my Vista, party because under Vista the pda-outlook sync didn't work completely.)
In that case, try this...
On your PDA, go to ActiveSync -> Options, remove your PC from the list and start a new partnership with the PC...
seems to be a bug in WM5.. happens to me sometimes... activesync will need to be killed by taskmanager and restarted... btw, this happens more often in OTA mode, rather than connected to my PC.
happened to me for the 2nd time.
tried everything, starting by disabling firewall, installing ac4.2beta, cleaning up activesync profile on pc and ppc.
is there a solution for this bug without hardresetting my ppc?
last time i hardresetted my pcc active sync worked perfectly again.
One of my big complaints about the WM5 on my Uni is AS 4.x. I don't believe it offers any improvements over 3.8 and in most cases is a lot worse.
As chatbox suggested, this is probably your firewall. I do get this with my setup and I'm completely on top of my system. When I get this I just use the wire *shrug*
I'm experiencing the same thing.
My first thought was firewall, so I started digging through it (I have McAffee). Activesync was set up as approved, so I poked around, found nothing that should be blocking it, and just to be sure, shut down the whole firewall (and double-checked that Windows Firewall was still off).
It still doesn't sync. Not sure at this point what to do; I'm out of firewalls to kill.