Database Users

QTEK9100 and GPRS/EDGE - AAARGGHH!!!!

For some reason - my QTEK 9100 fails to maintain the connection to my GPRS service. Once I connect, it holds the connection until I make/receive a phone call. Thereafter, the device shows the connection in place, but it fails to pass any more data through the connection. To keep using the data connection, I must either soft reset or switch flight mode on/off.
(Needless to say, I have been able to use my SIM in other GPRS-enabled phones).
ROM 1.1.7.5
Date 9/22/05
Radio 01.01.10
Protocol 4.0.13.16
ExtRom 1.1.7.105
Anyone have any ideas?
Is there a ROM upgrade or RegEdit that could do the trick?

Same **** with mine 9100 on MTS. We should get together to solve this issue. Let me know if you got the solution. My ICQ 2662731, phone no. 916 137 7540, Leonid.

Absolutely the same problem with my Qtek 9100 on MTS. Some people on the forums say it's operator's problem; others claim it's not. However, switching from MTS is not an option for me anyway (corporate cell phone number, etc.) so I would be very much obliged for any solutions, or at least hints towards what can be causing it.
One possible solution (haven't tested myself yet) is setting GPRS to 'always on' via the registry editor; however
a) Will it drain my battery much more than usual?
b) Won't GPRS get disconnected in standby mode?

hi
hi. try to initiate GPRS connection with the default inbox email. press send and receive to check email. let it connect GPRS. when someone call u. it still maitain but the during call, the other person must pick up the phone. if nobody pick up the phone. the GPRS will have problem and need to turon and turnoff radio again. this is the only to maintain gprs, that is, to initiate GPRS connection with the default inbox email.

malice93 said:
One possible solution (haven't tested myself yet) is setting GPRS to 'always on' via the registry editor;
Click to expand...
Click to collapse
I tried to set it always on, it didn't help.

malice93 said:
Absolutely the same problem with my Qtek 9100 on MTS. Some people on the forums say it's operator's problem; others claim it's not. However, switching from MTS is not an option for me anyway (corporate cell phone number, etc.) so I would be very much obliged for any solutions, or at least hints towards what can be causing it.
One possible solution (haven't tested myself yet) is setting GPRS to 'always on' via the registry editor; however
a) Will it drain my battery much more than usual?
b) Won't GPRS get disconnected in standby mode?
Click to expand...
Click to collapse
ad a) -
One thing I know for sure:
it will not drain your battery any more that when connecting gprs on demand. I used to use the "grps always on" feature and can't tell the difference in battery life.
Regardless of the "gprs always on" setting I do sometimes have problems with the connection. The icons (gprs) say it's on but no data is transferred (no e-mail/www received) but it happens very rarely and I can't tell in what circumstances.
By the way: holding the red off-hook key for 5 secs closes the gprs connection - check if it doesn't make your problem easier to bare ;-)
Maybe you could try another operator's SIM - at leat you'd know if it's the Wizard or the operator.
Salute/k

kristo_ch said:
By the way: holding the red off-hook key for 5 secs closes the gprs connection - check if it doesn't make your problem easier to bare ;-)
Click to expand...
Click to collapse
Yes, I know about this one; however, since GPRS won't reconnect anyway, this doesn't solve anything for me.
Oh well, I'll keep experimenting and hopefully Qtek will release some ROM updates in the future to deal with the problem.
Update: After playing with the settings a bit, the problem indeed seems to be with phone calls; i.e. I can disconnect/reconnect GPRS manually without any problems, but once a phone call is made or received, GPRS stops reconnecting. I have a suspicion it's actually an operator issue but haven't had time to try some other SIM yet.

malice93 said:
Yes, I know about this one; however, since GPRS won't reconnect anyway, this doesn't solve anything for me.
Oh well, I'll keep experimenting and hopefully Qtek will release some ROM updates in the future to deal with the problem.
Click to expand...
Click to collapse
I called service today about this problem, they heard nothing about it, they said. Also they invited to flash rom, that was released month ago, they said. I asked them about version but call operator didn't know.
I'm afraid to do that because they could flash older verison than I have, and there are some roms that have troubles with incoming calls, I read in russian Qtek forum.
My version:
OS: 1.3.9.4 RUS
Date: 9/29/05
Radio: 01.01.10
Protocol: 4.0.13.16
ExtROM: 1.1.7.105
I read there are some utilities to save rom but I cannot find how to save rom to hard disk to restore it in future surely.

My version is:
ROM 1.1.7.9
Date 9/16/05
Radio 01.04.10
Protocol 4.0.13.17
ExtRom 1.1.7.111
(Russian OS)
Just read on some Russian forums that there were the same problems with s100 until the new radio version was released, so I guess we just have to wait.

vishny said:
malice93 said:
One possible solution (haven't tested myself yet) is setting GPRS to 'always on' via the registry editor;
Click to expand...
Click to collapse
I tried to set it always on, it didn't help.
Click to expand...
Click to collapse
Just tried it myself, didn't work for me either.
So far, the problem can be diagnosed as: regardless of GPRS status, a phone call (outbound or received) will screw up the existing GPRS connection and any future attempts to reconnect unless a soft reset/flight mode switch is made.
I hope to god a ROM update will be available in the near future; meanwhile, any and all suggestions are welcome.

Today I visited service, they flashed me the same rom I already had. Then they tried to solve problem at least 2 hours but with no success.
I advised them to be ready for crowd of users of 9100 who connect to MTS.
Technician said I have to wait new rom update, but he cannot say nothing about release date.
I want to beleave...

Some guy at Russian forums put forth an idea that our problem might in fact be an issue with lousy MTS implementation of EDGE.
So in theory it could be solved by turning EDGE off entirely (if it is indeed possible).

Same problem on my Qtek 9100 ... is there any updates available for the ROM?

I have this same problem on both my Kjam and Qtek 9100. I am in the United States and use Cingular. I suspect this is not a carrier problem.

I'm in the US on Cingular with a Qtek 9100. I think the issue is that the carrier drops the GPRS connection after time, or the signal is lost and WM5 doesn't react. Either way, seems like leaving GPRS in constant ON mode plays into the problem rather than help it. After installing GB-SOFT Tweak http://msmobiles.com/news.php/4714.html and setting it to release GPRS if unused for more than 10 or 15 minutes, I don't get the GPRS problem nearly as often. Furthermore, when a GPRS lockup does occur, turning flight mode on and then off again restores function without the long cycle time of a soft reset
Christian

I had the same problem on my IMate and it was fixed by turning off (2sec) and then turning on your device once the GPRS connection was established. Haven't tested on my jam yet

I have the same problem since upgrading to AKU2 ROM - before I never had that issue...

Problem with Wizard -> GPRS and receiving calls

Dear technically gifted people,
I have recently purchased the Wizard (i-mate k-jam) and have the following three problems:
1. Sometimes the phone does not receive calls and they go directly to voicemail, even though I am in an area where all mobiles work and the phone shows full reception.
2. If reset the device or turn on/off flight mode, the device has no problem connecting to GPRS/EDGE (provider MTS/Russia), but after some time it drops the connection and cannot reconnect until next reset.
3. Flight mode switch does not always work. Have to turn it on 2-3 times before phone responds and turns the phone back on.
If someone would be kind enough to help me resolve them I would greatly appreciate it. I recently upgraded to the new ROM (the one posted on the clubimate site in March) but it did not seem to help the issue.
Regards,
egrib

i have the same problem! Have to turn it off and then back on again, very annoying!
Do you think turning the voicemail off will sort it out? I dont really have any need for it anyway

could be SIM related.
My wizard showed the same instability. I needed to reboot every night otherwise i would get dropped calls (straight to voice mail) no GRPS access, and the charging wouldn't work. I changed roms etc. What finally did the trick for me is I got my service provider (FIDO in canada) to change my SIM from the 2001 card i had to a current one.
It seems to have done the trick.

From my own experience and from seeing all the posts on this forum it seems like this device is full of bugs and is just not worth the time and money.
As there a similar device out there that actually works and people have no problem using?
Thanks.

egrib said:
1. Sometimes the phone does not receive calls and they go directly to voicemail, even though I am in an area where all mobiles work and the phone shows full reception.
Click to expand...
Click to collapse
did you have the same problem with previous handsets in the same area? such problem are quite often caused by network issues not mobile and you should try reporting it to your operator's customer care. however, if such problem persist only on wizard and in various areas, then it's probably problem with mobile...
egrib said:
2. If reset the device or turn on/off flight mode, the device has no problem connecting to GPRS/EDGE (provider MTS/Russia), but after some time it drops the connection and cannot reconnect until next reset.
Click to expand...
Click to collapse
you mean [G] icon on top of screen? well, this is a feature of this model, that after some time it detaches from GPRS, so [G] icon disappears. however if you'll try to connect to internet through GPRS, it will attach again and connect, so i wouldn't be so much concerned about it.
egrib said:
3. Flight mode switch does not always work. Have to turn it on 2-3 times before phone responds and turns the phone back on.
Click to expand...
Click to collapse
i've had the same problem, but i noticed that it just needs a bit of time for phone to switch on again. so when you're trying to switch off flight mode, tap it once and wait a bit. it should turn on after a while. at least it works this way with me..

eva_d,
I think you are entirely correct on point 3 - flight mode switch takes some time.
As for the other points, I don't think they are as easily resolved. When the phone does not receive phone calls (and calls go straight to voicemail) it does not seem to be a carrier problem since 1. i never had this problem with the same card in a different mobile and 2. once it stops receiving calls it continues to do so until a reset, regardless of where I am located.
The GPRS issue - i know what you are referring to with regards to the [G] icon (I have it all the time) but once i receive or make a phone call, I cannot reconnect to the internet until i reset the device. Also not a carrier problem. This seems to be an issue with all MTS users in Russia. So far unresolved.
Anyone other ideas anyone? Thanks

It's well known issue (GPRS on MTS Moscow; is your mts is in Moscow?). It was fixed in new ROM, that just was released week ago. Russian version is available.

eva_d said:
egrib said:
1. Sometimes the phone does not receive calls and they go directly to voicemail, even though I am in an area where all mobiles work and the phone shows full reception.
Click to expand...
Click to collapse
did you have the same problem with previous handsets in the same area? such problem are quite often caused by network issues not mobile and you should try reporting it to your operator's customer care. however, if such problem persist only on wizard and in various areas, then it's probably problem with mobile....
Click to expand...
Click to collapse
I have a kindoff similar problem. Just got my Qtek yesterday and I tried latching to cingular. What happens is when I switch on the phone, it takes forever to latch to the network. I see the
Y.
Y..
Y... going on for ever. In my old phone, just switch it on and there it connects to cingular. I tried doing the manual/automatic network selection and everything but it just takes too much of time to latch on. It finally latches (thank god !) but still its annoying. But once connected, itnever drops off or goes to voice mail. Looks like it has a starting problem
Also, reception wise, it shows less bars then my old phone when I am sitting on the same chair :?
Did anybody face the same problem, or am I the blessed one. Any tweaks or something that can be done ?

I also have problems sometimes connecting to edge/gprs, I think it might have something to do with handshaking accross towers.
I noticed that this happens when I enable TOMTOMTRAFFIC, it will get the traffic the first time I start tomtom, then 15 minutes into driving when it trys to get a traffic update it will not connect to gprs, it will keep dialing and eventually disconnect. Then after a rest, it will connect again but again after about 15 minutes of driving it has the same problem. Pretty annoying.

Vishny,
I am indeed on Moscow MTS. You mention a new ROM that fixes this - are you referring to the ROM that came out early this year (2.16.9.1) ? If so, I did the upgrade (english version) and it did not seem to help. If there is something more recent that fixes the MTS problem, please let me know where I can download it.
Also, are you having and problems with receiving calls? Thanks.

egrib said:
Vishny,
I am indeed on Moscow MTS. You mention a new ROM that fixes this - are you referring to the ROM that came out early this year (2.16.9.1) ? If so, I did the upgrade (english version) and it did not seem to help. If there is something more recent that fixes the MTS problem, please let me know where I can download it.
Also, are you having and problems with receiving calls? Thanks.
Click to expand...
Click to collapse
It's 2.18 ROM with new 2.20.11 radio rom. I'm having no problems with calls or GPRS. Now my device is perfect, I love it. Just try it, you can find it here:
ftp://ftp.xda-developers.com/Uploads/HTC Wizard/ROMS/

Thanks vishny - if that will indeed solve the problem.
Few questions, are there any other places to get the files (i am having problems logging into the one you provided).
Also, is this only for a Russian OS or do they have the same for english? Thanks

Guys, could you please advise me how can I download from FTP? It asks for username & password, but my profile's username and passwords wont work.

fmraven said:
Guys, could you please advise me how can I download from FTP? It asks for username & password, but my profile's username and passwords wont work.
Click to expand...
Click to collapse
user/pass: xda/xda

eva_d said:
fmraven said:
Guys, could you please advise me how can I download from FTP? It asks for username & password, but my profile's username and passwords wont work.
Click to expand...
Click to collapse
user/pass: xda/xda
Click to expand...
Click to collapse
Great! Thanx a lot.

And another question. Would QTEK ROM work for K-Jam, or should I wait for official K-Jam ROM update?

fmraven said:
And another question. Would QTEK ROM work for K-Jam, or should I wait for official K-Jam ROM update?
Click to expand...
Click to collapse
it will work, but you need to unlock your device first with Lokiwiz or aWizard. search forums, there are lots of posts regarding this.

Thanks for all the help.
One question to Vishny and others - i see the new 2.18 rom update in Russian - does anyone have any idea where I can get it in english?
I assume the GPRS/calls problem lies in the Radio ROM - so another question may be how can i keep my english ROM but update my Radio ROM to one that would work with MTS in Russia?
Many thanks

egrib said:
Thanks for all the help.
One question to Vishny and others - i see the new 2.18 rom update in Russian - does anyone have any idea where I can get it in english?
I assume the GPRS/calls problem lies in the Radio ROM - so another question may be how can i keep my english ROM but update my Radio ROM to one that would work with MTS in Russia?
Many thanks
Click to expand...
Click to collapse
There is no english 2.18 rom, because 2.18 solves specific problem with one of operators in Moscow. Some guys make hack, they flash 2.16 i-mate or 2.17 qtek english roms, then flash 2.20.11 "russian" radio rom and then install additional RadioDriver_GPRSStall_Wizard_Mar24.CAB they extract from extrom of 2.18 russian rom.
Look at this:
http://www.qtek-mobile.ru/forum/viewtopic.php?t=2131&start=30

vishny,
i installed the new radio rom onto the latest english i-mate rom and thw wizard finally worked with MTS in Russia without any problems. For that I thank you.
Unfortunately now for some reason once in a while the screen goes dark (as if the device is sleeping, the light is still blinking) and the only thing I can do is reset the device. Any ideas?
Thanks
p.s. why does this thing always have problems and as soon as i solve one, another arises :?

Help!!! - No phone reception

Last weekend, I left my device on for about 15h. with BT connection and set is as a modem. then, I found that the phone is constantly on "searching" mode. I tried to HR and got reception BEFORE installation of the
ext. ROM. After, there was again only "search" mode. The ROM was JASJAM.
I decided to change the ROM and uploaded the South African 1.35 ROM. All looked well for two days.
Since this morning, once again my device cannot allocate the network.
I tried the following:
- In settings, band was on Auto. I tried to switch to UMTS/GSM without success.
- I tried manually set the network. Error message appears.
- I switched SIM card. No help.
In the place where I am there is reception but low. This device used to receive here all the time with the JasJam ROM.
Is it a hardware or a software (firmware) problem?
If it is HW - why did it appear only after 2 days?
If SW - how come the new ROM does not solve it?
Help please...

Update: I tried HR the device and avoided the extended ROM installation. Still no phone reception.

Also HR with full Ext. ROM installation does not help

this really looks like a hardware issue to me. I installed JASJAM rom back. Still, no phone.

I have noticed sometimes after a soft reset reset that I have no reception on the new 1.35 ROM.
I have managed to get round this by switching the phone into flight mode waiting a few seconds and then switch it back on.
Might not work for you but give it a try none the less.
Reagrds
S.K.

Tried it. no good. :-(

RonenB said:
Tried it. no good. :-(
Click to expand...
Click to collapse
you can try the first ROM by Tytn
i think it will be helpfull

you mean the original Trion or the TyTn? why is it better?

RonenB said:
you mean the original Trion or the TyTn? why is it better?
Click to expand...
Click to collapse
try the tytn

As strange as it sounds, Mordof's idea saved me! I flashed the old TyTn ROM, set the band and the network, then turned them to Auto again and... voila - all works back again. I guess that the problem was that the radio was somehow stuck on the wrong band.

Unable to Make / Receive Calls on Jasjam

I bought my Jasjam 5 days ago. I am having a problem that sometimes people cannot call me. When they make an attempt to call me they get the message that the phone is off-line.
When the phone is in this state I cannot make calls either although I can see the "G" icon as well as the signal bars. The dialer shows "Dialing....." for a few seconds and then cuts out.
This does not happen all the time but say once or twice a day.
Things become okay when I soft reset my phone.
Just wanted to know if anyone else has experienced a similar problem and if there are any solutions. This is very annoying as you are so uncertain that you may not be accessible and you don't even know of that.
Thanks in advance for your help.
Kind Regards

I wonder whether it's worth trying to take it off automatic band selection and choosing GSM only for a day to see if it still has same issue.
Start>SettingsPersonal>Phone icon>Band and selecting GSM in both drop down boxes. In second drop down list it'll be the GSM band for your area or test on each to see which works.
I suggest the above just in case you have the dropped line due to auto swapping between GSM and UMTS issue.
Mike

I seem to have solved the problem of the radio silently switching itself off without me knowing and so risking unnoticed missed calls.
The ROM version supplied from the factory with my Jasjam (HT647xxx) is as follows:-
ROM Version: 1.31.305.2
ROM Date: 8th September 2006
Radio Version: 1.21.31.10
Protocol Version: 32.53.7020.01H
Ext ROM Version: 1.31.305.104
Bootloader Version:1.06
Strangely the I-Mate site at this point states the latest ROM available for download is:
ROM Version: 1.20.305.3
ROM Date: 21st July 2006
Radio Version: 1.07.03.10
Protocol Version: 32.41.1010.02H
Ext ROM Version: 1.20.305.104
Bootloader Version:1.04
So I flashed my Jasjam with the ROM of 21st July 2006 downloaded from the I-Mate site.
For the last two or three days since I have downgraded the ROM the problem of radio switching itself off seems to have disappeared.
Just wondering if I-Mate are aware of the problem with the ROM currently being shipped with new devices and so decided the keep the old ROM for download on their website.
I will continue checking and report if I see the problem reappearing.
I thought to share this information in case it is useful for any one of us.
Regards

srmz said:
I bought my Jasjam 5 days ago. I am having a problem that sometimes people cannot call me. When they make an attempt to call me they get the message that the phone is off-line.
When the phone is in this state I cannot make calls either although I can see the "G" icon as well as the signal bars. The dialer shows "Dialing....." for a few seconds and then cuts out.
This does not happen all the time but say once or twice a day.
Things become okay when I soft reset my phone.
Just wanted to know if anyone else has experienced a similar problem and if there are any solutions. This is very annoying as you are so uncertain that you may not be accessible and you don't even know of that.
Thanks in advance for your help.
Kind Regards
Click to expand...
Click to collapse
i seem to be 2 years late on this post but if you're still around - did you manage to solve this problem? I'm having the exact same one!

xhughx said:
i seem to be 2 years late on this post but if you're still around - did you manage to solve this problem? I'm having the exact same one!
Click to expand...
Click to collapse
Yeah, I have same problem with an Orange SPV M3100... Two different maintaince office said "we have no idea" in Hungary...
Please, If you have an idea, share with us...

Try changing the os, thats what the OP did and no more problems reported...

ultramag69 said:
Try changing the os, thats what the OP did and no more problems reported...
Click to expand...
Click to collapse
I already changed the rom 6 times, to 6 different roms (official, boiled, WM5.0, 6.0, 6.1), but nothing happened... I already try to change radio rom only to a different and back to the original. But nothing...
The last service said "the hardware is ok", they measured everything.
The problem is that the phone connect to the tower, but after 1 minute lost the connection, but show me the full signal level and I'm unavailable. At the first call that I make it show me an "operation failed" message and reconnect...

I think it sounds more like a radio ROM issue than an OS ROM. I had similar issues until I found a radio ROM that worked for me.

rmcknight said:
I think it sounds more like a radio ROM issue than an OS ROM. I had similar issues until I found a radio ROM that worked for me.
Click to expand...
Click to collapse
Hi, thanks for your answer. I had change my OS ROM and Radio ROM to your settings
IPL 1.04/ SPL: Hard-SPL V7 2.10.OLIPRO
Radio 1.48.00.00
Rom Version:Josh's Manilla2D v15
But nothing...

Please help me, my Dopod 838 Pro has No GSM!

This sounds similar to the problem's I'm having with my Sony Ericsson X1. It started a couple of weeks ago, seemingly spontaneously. I had been running the same firmware (generic UK R3AA010) for quite a while with no problems (at least more than usual with the X1) but suddenly one day these symptoms show up:
People who try to call me get an "unavailable" tone. If they try again it works fine
If I try to call someone, it just silently fails the first time. If I try again it works fine
So it seems that the phone gets disconnected form the network somehow. It can't just be that the phone network looses track of where the phone is (in which cell), since it affects outgoing calls as well.
I've tried this with two different SIM cards from different operators with identical results.
I've tried a couple of other firmware versions with no help. If anyone can help with information on this I'd be very grateful.
There's no way I can use a phone that people can't reach me on, but I can't stand the thought of throwing a fairly expensive phone in the trash.

exactly same problem here. I figured out that switching off the phone function in comm manager and then switching it back on does the trick without soft-reset, but I don't need to explain to you how annoying it is... I've already changed 4 OS roms and 2 radio roms with no result... I'd appreciate any suggestion very much.

missed calls all the time, not waking up!

ive tryed the black roms, schaps stuff, currently on the offical htc rom
3.54.255.3
with radio 1.48
this is completey clean from any additional software, apps, apart from a t-mobile custom cab, for the web settings
ive tried radios 1.38, 1.43, 1.47 and 1.50 that i can remember
and still i can phone my phone and it goes to voicemail, or turn off voicemail, and it goes currently unavailable!
even with the phone on, looking at it with signal, it still says unavailable now and then.
its fast becoming a useless brick!!
any tips, advice? programs?

I had the same problem over here. It's because of the Ericsson infrastructure of KPN here. When I have a data connection my phone comes unreachable.
My working solution is that I turn of 3G. Now I'm on normal GSM mode.
And believe it or not -> This works. Even my battery life is now over 50 hours with one charge. I'm currently trying to manually activesync. This should also perform better with a one charge!
Greetings and succes!
If you browse in this forum you'll probably find more answers to this question!

Bensat said:
My working solution is that I turn of 3G. Now I'm on normal GSM mode.
Click to expand...
Click to collapse
ive read that elsewhere, how do you turn the 3g off?

ive just flashed black satin on it,
im looking at the lump of plastic, switched on 2 bars of signal, call the dam thing from my other phone and F all!!!1
"go's off to bang head or phone against the wall!"

right schaps 3.57a
and radio 1.38.00.01 which worked ok for me a few months ago
protocol version 32.71.7020.12H
Im at the point now where the phone wont wake up for a call at all!
and if the phone is on with signal, still wont show a call, just get on the phone unavailable.
and its a 50/50 chance if i can make a call from the hermes.
have i screwed up something in all this rom / radio upgrading?
as you can see from the above my hermes is good for.... being an mp3 player!