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Since a few weeks I have following issue with my O2 Trion:
Even though the antenna signal shows 100% strenght, I have 1 chance on 2 being unable either to make a call or to receive (same counts for SMS send/receive) When people call me, the call is forwarded directly to my voice mail like my telephone is shut of. When calling someone, I got 3X dong-dong sound without getting through
I have changed the SIM card , uninstalled a lot of applications but problem remains.
What other tests can I do to see if it is a soft or hardware problem?
The sof onboard is the original delivered on + pocketmechanic pro WM5 and Pocketmusic.
My O2 was originally German with QwertZ layout, got the 1.23.707.1 ROM, the radio version 1.06.00.10 and protocol 32.37.7010.01H.
Before I hand over my so precious tool, I wanted to know of some experts here have any suggestions?
Thanks upfront!
I've had several phones in the past that show maximum signal when actually they have virtually no signal at all!!
I wonder whether it's worth trying to limit the connection (as a test) to GSM band only, just in case you've got the band switching issue.
Start>settings>personal tab>phone>band and only selecting GSM in the drop down boxes.
Mike
mikechannon said:
I've had several phones in the past that show maximum signal when actually they have virtually no signal at all!!
I wonder whether it's worth trying to limit the connection (as a test) to GSM band only, just in case you've got the band switching issue.
Start>settings>personal tab>phone>band and only selecting GSM in the drop down boxes.
Mike
Click to expand...
Click to collapse
Thanks, but I tried all options in those settings already. Auto + Auto, GSM +Auto, GSM + UMTS etc.. nothing seems to be stable. There is no rational behind to clarify this issue...
What i do notice is that when my network goes from GSM to UMTS depending of the strongest network, UMTS shows less issues( I believe)
I had similar radio problems with my German TyTN (E-Plus), that are resolved now that the device was replaced.
The E-Plus hotline confirmed there are some devices with unrepairable radio problems.
So before you or your callers go crazy with calls dropped by your TyTN or not being able to find a network or you're tired of the quick battery drain, the mediocre CPU performance or obscure crashes, get it replaced.
Would it help if I boot to another radio version only, or is it hardware related?
Issue is that O2 Trion is not supported / distributed in Taiwan (as all WM5are Chinese here)
Does someone knows if DOPOD would do the repair for a O2 XDA trion german version in another country than they distribute their devices?
Any hotline to ask?
Thanks
No, they probably won't. Upgrade the ROM, and flash the new radio. Read the wiki's and ASK FOR HELP before you do anything you are unsure of.
Follow these instructions to the letter and you'll be okay. http://forum.xda-developers.com/showthread.php?t=285586
Let me know if you have problems with the bootloader version
Good luck
Issues are
1) When using the wired headset shipped with the device, if I answer a call then both the handset mic and the headset mic are active, the only solution I have found is to unplug then reconnect the headset...
2) Sometimes when cold booting the device it immediately says no networks, the only way I have found round this is to switch to flight mode, then back out again
3) Orange world downloads - site claims it can't identify my phone model, orange assure me this will be fixed within 2 weeks of the phone activation, do I believe them?
Anyone else experiencing similar issues?
There are two orange uk aps. orangeinternet and orangewap. Only one allows you to access the orange specific services. I think I use the other one however....
I've had the issue with the phone not switching back on after soft resets too
Tis a pain... Eventually I'll get a call on my work mobile as friends can't get me on the other
I think it's worth checking every time...
I'm starting to lose the will to live at the moment as i've got a bit of an issue with using my phone on the o2 network at the moment.
I'd be really grateful, therefore, if the folks with a Touch HD on O2 could do a quick test for me to see if it is just a handset problem or an O2 issue. The full story is outlined below, but you don't have to read it and can skip straight to the test at the end if you want!
My phone worked fine for 2 weeks and hasn't worked since there was a local network outage on o2 on Thursday of last week. After this, the phone will only work when i'm in a 3G enabled area and won't work when i'm in a 2G area (a bit of a pain as i live in a 2G area).
I've been trying to track this issue down.
Here are the tests that i've done so far
An old but still active o2 account works fine in k750 (2g only phone) at home location
Sim card from old O2 account doesn't work in touch HD at home location
New sim card hasn't worked in home location (2G area) since last Thursday
New sim card seems to work elsewhere in 3G locations (although some dropped calls)
If you put phone in GSM only mode when you are in a 3G area you get a signal but can't make or receive any calls
new sim card works in k750 (2G only phone) at home location
Sim card from wife's orange phone works fine at home location (although it is an orange 3g area).
Conclusions
1) Phone is broken
2) O2 local transmitter is broken or no longer will 'speak' to the touch HD since the network outage on Thursday
However, i've come across other people on the O2 network with the same phone (see http://forum.o2.co.uk/viewtopic.php?t=15778&start=30) in another part of the country and they are having the same issue, so this has got me thinking of 1 final test before I return my phone.
*************
The test bit starts here
*************
If you are in a 3G area can you switch your phone band to GSM only. After doing so can you still make and receive calls/texts?
If you are in a 2G area can you make and receive calls/texts?
Really appreciate any help you can offer here guys, as this is taking over my life at the moment.
Spud
I've got an Orange Touch HD, unlocked by "Unlock Now", and being used with a 3G o2 contract sim.
Switching to GSM leaves the phone entirely operational, and is generally advised anyway to save battery from band switching in marginal signal areas.
I can't test the 2g only problem as I am swamped by 3g where I live.
I very much expect that the phone WILL work in a 2g area as it has to have the 2g fallback if 3g fails.
V
I live in a 3G area and work in a 2G area and my phone works just fine in both, albeit the slow downloads you would expect in 2G. I'm on O2 with an HD that I bought independently of the contract.
Mine works just fine in non 3G areas on O2 with a recent O2 SIM, can even go from 3G to 2G and back again mid call without any problems. Haven't tried switching 3G off (bit late to be calling anyone tonight) but don't see any reason for it to fail. Have you tried a hard reset?
Thanks guys, really appreciate your input.
I've done all the hard resets and everything and the situation remains the same, the phone will work in 3G areas but not 2G ones, so it will be returned and hopefully the replacement phone will be okay
I live in an area where i'm just on the edge of 3g reception and for the last couple of weeks or so I have been getting calls dropped whenever my phone switches from 3G. I can sometimes get a few seconds of talk time before it drops but if I switch to GSM instead of auto I can't connect at all.
I've had this HD on O2 since December, from mobiles.co.uk, and have only recently started experiencing this problem.
My replacement phone has arrived and now works as it should.
Murph1 - seems like your phone has developed the same fault as mine, so it will need to go back to HTC or get it fixed via CPW
HD TOUCH very dissapointing....any results after repair anyone?
i can tell you that i have purchased a hd touch (around a month ago) and to be honest im not impressed at all….no matter where i am i do not get full signal, i was told that this may be the lack of 3g in my area, so i took it to carphone warehouse, they changed a setting…..and i still have no signal……….i have around 20 photos and 10 songs on the memory card, and already the phone is “lagging” and glitching……….the battery life is pants, it has to be charged every night……also when starting the phone its takes at least 3-4 mins until i can touch a key and the hd touch will recognise it! really is rubbish, so much that ive returned it today for repair, hopefully it will be sorted, but i cant see how they can make the battery life longer, the software faster and the signal better???? my advice is get an iphone (the exact comment i got off of a carphone warehouse employee when i took it in for repair today) but ofcourse apparntly i cant do that as im outside of my 28 day return period….hope this helps,
joe.....oh im on o2 aswell : ( my postcode is s81 (worksop, notts area)
Same problem - PLEASE HELP!?
I have a Touch HD on O2 - through Mobiles.co.uk.
It was working fine originally for 2 weeks - then suddenly I have very low "H" reception in my house (my old phone shows loads of reception with same sim card). If it switches to E or G receptions - even if I have loads of reception, I can't sent a text or call, or receive calls. I've even sat there at work, with 4 or 5 bands on E, and then tried to call myself from my work phone - it goes straight to voicemail.
So it seems that my phone will only work on "H" band/reception. Is this the same problem? I have tried contacting HTC support and hard resets..
Please can someone help?!
Thanks!!!
Does anyone have any idea? Please!! It's doing my head in!
When I first received the phone I found it to be laggy and not very responsive.
I am currently using Dutty's Extreme 2.6 ROM and Radio 1.13.25.24 and the phone runs like a dream.
The device is very fast and responsive. The reception is very good and the GPS fixes in about 10-15 secs. The best thing is that I used the phone for 5 days without charging and it still had 20% charge left at the end (i did not use TomTom in this period).
I am in the UK and I am on the O2 network.
Hope this helps.
The 5 days test came from Dutty's Extreme 2.5 ROM not 2.6.
So how does a radio really work? I think mine is actually faulty though, as it won't connect via E or G bands. Did you have this problem before you upgraded the radio and rom?
nhudgell, your error seems the same as mine. I would be able to make/receive calls in a 3G/H area, but it would go straight to voicemail in a E/G area.
If you are within 28 days of your purchase, return it for a replacement, if not, you'll have to go to a carphonewarehouse to send it off for repair.
P.S. i updated my radio on the phone that had the error and it made no difference at all, so i assume that it was a faulty GSM module in the phone
Sounds like I need to return it then (I'm over 28 days) - so I need to go to Carphone Warehouse? Can I not go straight to HTC and use their warranty?
Another one to get unlucky
Hi all
I have a touch HD which I bought off ebay(oh dear I hear you cry !). I love the phone, but like you had the 2g 3g prob. On 2g I can make calls (if I try and try again and am patient with the long connect time )but cannot receive calls they go straight to answerphone.
I found that with a virgin sim(I had an old one that still works) the prob vanishes and phone works fine in 2g or 3g.
But with any O2 card: mine or a new sim I got(to try and fix this) and my wifes I get the same prob.
Did your phone replacement solve the prob.
I spoke to O2 and they think its a software vs phone software issue, and said that they dont sell/support that handset and I checked its not on their website.
Did the replacement phones solve the issue is all now OK??
Any feed back gratefully received !
Simon
The Story continues....
OK here is the latest.
I spoke to Spud_work & Nhudgell who had this prob and they both confirmed that
A) They had replaced the handset
B) Problem had gone and so far had not come back.
(thanks very much for the prompt response and help guys)
So I called HTC and told them this - I found someone that was interested.
He said that he will look into what the repair people say and then I can update on here.
Just keeping fingers crossed that they CAN fox this as they did for others !
Final Update
Spoke to HTC and they agreed to fix. This required me explaining about the postings on here and what other people had done. I sent the phone back and it was back with me within one week the prob was fixed. I believe that they changed the main-board. They said that they had never heard of this prob, but I pointed them here !
Anyway if anyone else gets this same prob - send the phone back ! That worked for me !
Having said all that I now have a new and even more unusual prob - with the back light - looks like the phone might be going "home" again !
Hello, I post this problem in sepparate thread because it's completely different from the first (the slider).
The problem:
When the UMTS network is enabled I can make and receive calls without any problem. If I turn the UMTS/3G off from the menu or if there is no coverag I can't receive calls . If somebody calls me he receives recorded operator message "the subscribers telephone is not switch on". After that I receive notification that somebody called me.
I have flashed the latest radio rom, but no change .
Please give me some ideas
Thanks !
Ivailo
Mistake sorry.. The problem still not solved
Nobody with same problem ?
it's not your phone but your phone company's which equipment have the issue
nothing you can do well apart from changing phone company
mine is never like that
Rudegar said:
it's not your phone but your phone company's which equipment have the issue
nothing you can do well apart from changing phone company
mine is never like that
Click to expand...
Click to collapse
It's OK, but how other Hermeses works with this network ?
all gprs able devices would work the same way with your network
Which Radio ROM did you flash?
The best is to flash the shipped Radio ROM back to your phone.
This one should work on your phone.
greetz
playdo
Hello, I was on vacantion last week. Thank you for your replies ! I've tried most of the radio ROMS and it seems to be a hardware problem. I've opened the phone and there are 3 issues:
1) The yellow element in the center of this photo seems to have broken corner ( maybe it's antenna switch ):
2) Some 0 Ohm resistor is shorted with wire ( may be this is not problem ) :
3) There are two missing capacitors near the flex cable connector:
Please give some suggestions. Thanks !
Ivailo
I own HP Ipaq hw6940/6945 Mobile Messenger, without SIM card phone works just fine, but when I put the SIM card in, in a few minutes system start to freeze, programs won’t open, calling or even entering the messages menu isn’t possible. I also did a soft and hard reset, but no effect. The only thing I can do when freezing is a soft reset, and when it reboots, it freeze again, then I do reset again, and so on. How to fix this problem?? Or at least does anyone know how to install another operating system (Windows Mobile 5 is idle) ??
Please help !
C'mon, is it possible that nobody here knows how to install new operating system ? I need help big time ! If this thread was already posted by someone else, please post a link.
Have you tried the HP ROM update?
I don't think you will find another OS for the 64X5 here... Search the forum and you'll see that... You can try to burn the official ROM update. Below is the link for the English language, but you have others available too...
http://h20000.www2.hp.com/bizsuppor...sId=1822489&swLang=8&taskId=135&swEnvOID=2067
Good luck.
Maurício
if u r looking 4 rom update of the 6900 please first read "no gsm" posts regarding this device
why do u think update will help?
have u checked different sim? (also 1 form different cellular company )
have u tried cleaning your sim?
have u checked the sim location if it is ok?
have u tried HR?
(testing with no apps)
your device is sim free?
have u tried different regional settings ?
are u using 3g sim?
EREZYAD said:
if u r looking 4 rom update of the 6900 please first read "no gsm" posts regarding this device
are u using 3g sim?
Click to expand...
Click to collapse
Hi there,
When I switched from T-Mobile to AT&T, I suddenly got a terrible noise in my 6945's phone calls, and the caller volume is much lower (too quiet now )
Would a 3G SIM cause this problem? I didn't have a 3G SIM card before this. AT&T doesn't offer 2G SIM cards, but I could check on eBay or something if you think this may be the problem.
H-fox: Have you tried a different battery, or running on a charger to see if the battery might be the problem?
Eric
shep2112 said:
Hi there,
When I switched from T-Mobile to AT&T, I suddenly got a terrible noise in my 6945's phone calls, and the caller volume is much lower (too quiet now )
Would a 3G SIM cause this problem? I didn't have a 3G SIM card before this. AT&T doesn't offer 2G SIM cards, but I could check on eBay or something if you think this may be the problem.
H-fox: Have you tried a different battery, or running on a charger to see if the battery might be the problem?
Eric
Click to expand...
Click to collapse
backup your device then HR and check if it is ok
im usingsim from israel 2g and 3g with no issues but i know on some sim there are issues so cannot say...
EREZYAD said:
backup your device then HR and check if it is ok
im usingsim from israel 2g and 3g with no issues but i know on some sim there are issues so cannot say...
Click to expand...
Click to collapse
I've hard reset it 3 times since switching to AT&T, no change.
Also could it be from using an after-market battery? I had no problems on T-Mobile with the battery though. I no longer have the original battery.
Thank!
Eric
i know there are issues on the 6900 when using unorig battery but what i have seen was radio issues like wifi or device "sleeps" (need sr 2 wake up)
have u tried 2 set volume 2 max during a call?
make a phone call and during that call setting the volume?
do u use profile app? (have u tried after the hr or first u installed things)
can u try different region setting like from english us 2 uk (not setting the time )
I haven't reinstalled anything yet. It doesn't seem to matter if there's software installed or not though. Actually, I have reinstalled Flexmail, but that's all.
I've turned the in-call volume up all the way, but it's a combination of static in the phone (sometimes I hear it, sometimes the other end hears it, sometimes we both do), and weak volume level.
It really makes me hate my phone now, and I really don't like calling people, because of the embarrassing noise, and because I have to ask them to repeat themselves often.
I will try to find a 2G SIM card locally or on eBay or something, to see if that helps. This is really terrible though. The phone was perfect on T-Mobile (well aside from the annoying things HP won't admit it that it does), but as soon as I switched over to AT&T, it became terrible.
Eric
btw-have u tried this one?
driver&bios
Thanks for the reminder on those.
I tried to run all 3. The GSM and DST fixes installed without problems.
The ROM update gave me the error that it's not compatible with my IPAQ.
This Update: SKU ID FA743AA#ABA | FA754AA#ABA
Your Device: SKU ID fa745a-aaba
The letters are all the same, the difference is the capitalization and the position of the # and - characters.
I don't know if it matters that I'm running Windows 7 64 bit with Sync Center. I have a Win XP laptop I could setup a partnership on if you think that makes a difference?
HP Asset Viewer says:
Product Revision Level 1.0
ROM Date 08/21/06
ROM Revision: 1.48NA.00 ENG
Extended ROM Version N/A
OS Version Windows CE 5.1
Bootloader Version G.39
XIP Version 1.0.0.0
The HP page mentions that it works for 1.48 and 1.60 versions. Isn't 1.48 the newest version?
Thanks for your help
Eric
this update is GSM Radio Firmware Update (Radio- phone,wifi,bt on some devices also gps )
use only xp os!!!
(no 1 told hp there are os like vista and win7 , lots of updates gone bad due 2...)
FA743A or FA754A are not fa745a
check with hp support may be they have one 4 your device id
u can also try this one but as i told u use only XP&AS
check my PM
good luck