Database Users

Pointers required for removing slow O2 software (please!)

Hi guys, great forum.
I must admit to being rather nieve and lost in all the technical stuff! Im a newbie to the XDA world, and so far Im loving it!
I bought my O2 XDA mini s on ebay, at just over 2 months old. Its in perfect condition, but when I try to remove the O2 software, it's not on the list... but its definately still on there!
Should I let my battery run out and reboot it?
Also it wont link with the outlook on my pc (installed from the cd) so it looks like its gonna take me 3 weeks of typing to put all my contacts in to it!
Can someone point me in the right direction for a thread? Or is there a good site for newbies to look at in layman's terms?
Any help would be extremely well recieved!
Cheers

Hi Gary
sorry mate can't help but noticed your post had no answer. Like you I am not a techie. Most of the posters on here seem to do nothing but experiment with their XDA's all day There is a wealh of info and help but sadly only useful to other techies.
There doesn't appear to be anything geared at assisting casual users and non techies that have neither the time or inclination to fiddle with ROM's and software etc .
I reckon that would be a useful sticky for noobs- like how to change/ customise the desktop and install various A/V software and remove o2 software etc
Suggest you get the full manual and wade through that.
I bought my o2 mini s at xmas and haven't made a single call on it yet . Its far too complicated for me and working 12 hour days I've no time to play about with it. :roll:

I'm no techy either but I do know that if you do a hard reset and choose corporate install the O2 stuff is not installed. There's some good advice here too - it's maybe a bit less technical than this site.
http://www.clieuk.co.uk/forum/forumdisplay.php?f=45
Dave

Cheers for the replys Dave and Peanut.
I managed to find something useful here... http://www.avforums.com/forums/showthread.php?t=287641
if theres anyone else thats confused about this stuff.
I'm really happy with mine, on the whole it seems pretty simple to use. I hate that it doesnt close programmes when you click the x though.
Im gonna have a little play, but I'll need to get my mms and gprs info from orange first if i install the corporate profile.
I find that if the phone is on for more than 5 mins ifI press the green call button it doesnt bring up the phone screen, even with the normal power setting! I'm hoping this new profile will speed the bad boy up a bit too!
WiFi is a godsend on a mobile! Yey!

Without going through all the palava of flashing a new Rom the easiest way of really removing the O2 crud is to do a Hard Reset of the device (hold the Com Manager and Voice Command buttons the poke the little reset hole on the right hand side of the unit.
When you get the option select corporate installation option and then if I remember correctly you get a count down, press the reset button (without the other two buttons) again briefly to do a soft reset this should then start Windows in its regular non O2 sullied form.
Hope this helped.

P3600 buttons not working anymore

Hi!
Since yesterday my ok, windows, on and off hook and -- buttons aren't working anymore. The button in the middle and the cursor are still ok. Any ideas?
Due to the fact that the "--" (left and right) are not working I can't even do a hard reset.
Oliver

olfgti said:
Hi!
Since yesterday my ok, windows, on and off hook and -- buttons aren't working anymore. The button in the middle and the cursor are still ok. Any ideas?
Due to the fact that the "--" (left and right) are not working I can't even do a hard reset.
Oliver
Click to expand...
Click to collapse
Hi, I dont know what happened to your buddy, have you recently installed third party software? Anyway you can do an hard reset via the control panel under setting|system|
Hope this helps
[email protected]

Hi all,
OK I did a hard reset but it didn't work. Still no go :-(
The black coating is also peeling off. What a nice device.

mine just packed up too

more and more bugs are showing up every day passes... I somehow knew It would happen.. I don't think I'll take the risk of buying a p3600 through import without warranty after reading all these problems..
Good luck man

Trinity working well ..
KamaL said:
more and more bugs are showing up every day passes... I somehow knew It would happen.. I don't think I'll take the risk of buying a p3600 through import without warranty after reading all these problems..
Good luck man
Click to expand...
Click to collapse
While I dare not say my Trinity will be problem free, so far it has served me well. Everything is working as it should and the internal GPS has been enabled without a single problem. I'm on the test ROM (AKU3.3) and so far the performance is much better than my old Dopod 838 Pro (Hermes).
So far I have been very impressed with HTC built devices. A friend of mine's Dopod 838pro (Hermes) went into the pool accidentally, and it refuse to boot. After 3 days of intensive 'drying' it finally came back to life and it is working problem free until now.

alvinlim28 said:
While I dare not say my Trinity will be problem free, so far it has served me well. Everything is working as it should and the internal GPS has been enabled without a single problem. I'm on the test ROM (AKU3.3) and so far the performance is much better than my old Dopod 838 Pro (Hermes).
So far I have been very impressed with HTC built devices. A friend of mine's Dopod 838pro (Hermes) went into the pool accidentally, and it refuse to boot. After 3 days of intensive 'drying' it finally came back to life and it is working problem free until now.
Click to expand...
Click to collapse
Hehe, good to hear that....
I'm personally considering the hermes (TYTN) myself, because it's available here with warranty.. I hope the new ROM with AKU3.3 will improve it..

KamaL said:
Hehe, hood to hear that....
I'm personally considering the hermes (TYTN) myself, because it's available here with warranty.. I hope the new ROM with AKU3.3 will improve it..
Click to expand...
Click to collapse
My personal advise to you would be to test the 3G call on that device before you buy it. The only advantage the Tytn has over Trinity is:
1) Flash light & Macro Picture
2) Keyboard
3) Additional hard button (Messaging, IE, 3G call)

alvinlim28 said:
My personal advise to you would be to test the 3G call on that device before you buy it. The only advantage the Tytn has over Trinity is:
1) Flash light & Macro Picture
2) Keyboard
3) Additional hard button (Messaging, IE, 3G call)
Click to expand...
Click to collapse
The main reason I'm considering it is that i can buy it from here in israel with warranty, I don't wanna risk buying the trinity abroad.
I don't really care about 3G calls, I never use it, but 3G internet speeds aren't bad
the keyboard seems a big advantage over the trinity. The main advantage of the trinity is the small and pocket form factor, but unfortunately I can have it only by importing it

olfgti said:
Hi!
Since yesterday my ok, windows, on and off hook and -- buttons aren't working anymore. The button in the middle and the cursor are still ok. Any ideas?
Due to the fact that the "--" (left and right) are not working I can't even do a hard reset.
Oliver
Click to expand...
Click to collapse
did you get/find a fix?

drewy said:
did you get/find a fix?
Click to expand...
Click to collapse
No. It's @ HTC since 2 weeks
olfgti

ok cheers, if it's any help they have repaired mine twice for this issue. Originally it went in for the peeling paint, but while they had it the buttons failed the test so were replaced. Then when they bodged the repair and it went back again, again the buttons failed the test and they replaced again.
Then when I get the phone back...the buttons don't work! Incidently before they started repairing the phone I never had a problem with the buttons

Hi!
I know that this thread is quite old but I prefer to post in this thread rather than opening a new one (sorry if I am not doing well but I am new at the community )
Yesterday I was working on a P3600 and suddenly all buttons stop working. The irDA also did not work. I have left the phone all the night without the battery (I really don't know what I was trying to achieve ), and this morning the buttons (and the irDa) did not work yet. Now, after a hard reset, it seems that all is working as it should.
My questions are, why after a hard reset? (it seems to point out a software issue); is this problem related to the touch screen problem I've been reading about in the forum? (perhaps the cause is the same); and finally, is it likely to appear again?
Thanks in advance
ROM version: 1.15.412.2 10/23/06 (original one)
Radio version: 1.20.00.11
ExtROM version: 1.15.412.101

My D-pad select, down, right and OK have been getting steadily worse requiring more pressure to use. Mine isn't software related. Just sent it back today asking for the black peeling issue to be repaired as well.
I held out as long as I could hoping that any issues had been resolved by HTC. I'll post when I get it back.

Baxter said:
My D-pad select, down, right and OK have been getting steadily worse requiring more pressure to use. Mine isn't software related. Just sent it back today asking for the black peeling issue to be repaired as well.
I held out as long as I could hoping that any issues had been resolved by HTC. I'll post when I get it back.
Click to expand...
Click to collapse
did u get it back? my keys also stopped working..windows + ok + up key.
should i contact htc or e-tailer?

You will probably have to get return authorization through your retailer.
It's been about 2-1/2 weeks and no word from HTC. I emailed them today. I will be sure to post when I get it back regarding GPS Rom and peeling.

Just got it back - all pretty again. They replaced the bezel and switch board. Still has old rom but I am happy.

lobo0987 said:
Hi!
I know that this thread is quite old but I prefer to post in this thread rather than opening a new one (sorry if I am not doing well but I am new at the community )
Yesterday I was working on a P3600 and suddenly all buttons stop working. The irDA also did not work. I have left the phone all the night without the battery (I really don't know what I was trying to achieve ), and this morning the buttons (and the irDa) did not work yet. Now, after a hard reset, it seems that all is working as it should.
My questions are, why after a hard reset? (it seems to point out a software issue); is this problem related to the touch screen problem I've been reading about in the forum? (perhaps the cause is the same); and finally, is it likely to appear again?
Thanks in advance
ROM version: 1.15.412.2 10/23/06 (original one)
Radio version: 1.20.00.11
ExtROM version: 1.15.412.101
Click to expand...
Click to collapse
I've had the exact same thing happen twice now. Everything is going along fine and then suddenly all the keys stop working until I do a hard reset. The touch screen keeps going as normal. I haven't tested the IRDA but it appears that USB and active sync don't want to go either. A hard reset solves the problem but then I have to reinstall things which is annoying.
There must be other people out there with this problem. Has anyone come up with a solution?

I don't think, that there will be a fix...seems like a hardware problem to me.
I have nearly the same....the red and the green call buttons don't work properly!

For me they work immediately after a soft reset and then stop again within about 30 seconds. Hardware or software? it would appear to be software but I had the same issue using the official T-Mobile WM5 and still umder Black Satin WM6.....
think I'll flash back to official ROM and take it into the shop tomorrow!

O2 XDA Orbit and new ROMs

Im interested in upgrading my Orbit ROM as its a little slow. Having scoured through these forums Ive seen some reports of successful Artemis upgrading, and some unsuccessful Orbit reports. I just want to ask:
1) Firstly before thinking of flashing, can I backup my PPC (kinda like ghosting/imaging on a PC) incase something goes drastically wrong.
2) Has anyone got definate proof of an Orbit being flashed with a good ROM (with GPS / WiFi / most apps working)
3) If so, where would one obtain this ROM
4) (probably a question worth a hounding) Where might I find step by step instrustions on how to: a) backup my PPC fully for safety net
b) flash my ROM. including links to needed software
5) After flashing ROM, I take it no info (contacts, messages, programs,etc.) are stored on the PPC and will need to be painstakingly put back on ??
Many thanks, and my apologies if this has been asked a thousand times> I have sifted the forums but cnt seem to find definitive answers.
One last thing, I just got my Orbit few weeks ago and is my first PPC and being quite techy-minded, would like to learn more about the whole process so if anyone knows of any good guides/info with explainations of acronyms and what have ye,t'would be much appreciated.

First thing you could do is put a question mark after what is a question cause my heart just cant take the excitement.
O2 XDA Orbit and new ROMs?
Secondly this is such a hot topic there are lots of threads and the reason you can not find a definitive answer is because at the moment there is none.
so answers to your question
1 At the moment there is no way to make a backup of the ROM.
2 There are people who this has worked for but do you want to be in the percentage that has a bricked Orbit...... just wait for the new O2 ROM (ETA unknown)
3 There is a PDAMobiz rom that can install on a CID Locked phone floating around but I would not recommend it to you cause its more trouble then it is worth.
4 When its ready.... arvind09 says that they are going to have something really soon.... Look, nothing is going to make it so you dont have to check the forum everyday. Welcome to the club enjoy your stay (at least it is not the club with a bricked Orbit).
5 Use Activesync and Outlook to store your contacts and everything will be automated.
Check the Wiki for information about the whole PDA scene.
P.S. PDAs can be fun but please dont rush into upgrading your ROM on this baby unless you have CIDUnlocked it from (imei-check.co.uk) or unless you have £47 to get it repaired after you have bricked it.
BTW Welcome to the wonderful world of XDAs

Head on over to www.xda-orbit.com
This site is dedicated to your new toy

yeah what he said

bdangol said:
PDAs can be fun but please dont rush into upgrading your ROM on this baby unless you have CIDUnlocked it from (imei-check.co.uk) or unless you have £47 to get it repaired after you have bricked it.
Click to expand...
Click to collapse
Jeff

jamin100 said:
Head on over to www.xda-orbit.com
This site is dedicated to your new toy
Click to expand...
Click to collapse
Already registered, though cant seem to findanything there about working ROMs

that is cause like i said there is not one.
hold on mate just hold on.
BTW over clock your Orbit that you can do.
Use Omapclock
just search for it
that will speed it up

yeah already got that sorted. Just hopin O2 get it into gear n release a FREE WM6 upgrade. I read somewhere that HTC are releasing a FREE upgrade, justhope O2 dnt all business conscious n try to charge for any mods they make lol. Thanks for the quick responses anyhow chum

I have fixed *all* my problems with the O2 Orbit just by installing Battery Status 1.04
Now I am not normally the kind of person who will just go and install some random free software from a site that barely even mentions the software, but this is great.
Before installing, I had these problems:
1. Quite often my phone would completely lock up when I got an incoming call, but the ringer would keep ringing and I'd have to take the battery out. This was rather embarassing after I'd previously told my friends about all the things the phone could do.
2. GPS took forever to get a fix - maybe up to 10 minutes. I would often arrive at my destination before the phone knew where I was. This was despite regularly updating QuickGPS
3. The phone would randomly lock up and/or stall for no apparent reason, and then catch up with itself after a couple of minutes and run all the things I'd launched because I pressed all the buttons while it was locked up.
4. I tried playing an mp3 once. It took about 45 seconds of stuttering and bad playback as if I was streaming a HD video on a 9600 baud modem. When it finally started playing smoothly, nothing else would work.
I had tried uninstalling the o2 software, and I run spb mobile shell and pocket plus but I'd tried removing them too but it was useless. What was really annoying was that I switched to an 18 month contract on o2 for this, but the phone ran more slowly and with more bugs than my old SPV m500!
This one little utility has fixed it all. Now I can use GPS while playing mp3 files and surfing the internet over wifi all at the same time as being on activesync. It's great. It's almost as though the phone is supposed to use the xscale function but o2 have disabled it...
Anyway, download the software from the link - no need to upgrade ROMs or anything. Just make sure you take a backup of your phone before you install it
Now to find a way to get it to default to letter recogniser after a soft reset. I'm sure I saw a post about this somewhere!
Mit

Soft Reset Causes Device to hang

I've got a bit of an odd issue with an XDA Trion/Hermes -
Basically no matter what ROM I use (WM5/WM6/Cooked) after installing a few apps (doesn't matter which ones - I've tried all kinds of combinations) when I do a soft reset the device will boot back up and hang at the Windows Mobile splash screen. If I hard reset the device functions fine again until I load some stuff on it. I've also seen it do this without anything installed - but it is a lot less frequent.
All in all I can't go more than a few days without having to hard reset and reload my stuff. Sometimes its one day, sometimes its multiple days. Restoring from a backup also causes this to happen - so hard resetting and then restoring is not an option. Also, I've left the device at the splash screen from a full battery to dead just to make sure I wasn't being impatient.
Anyone seen this before? Any ideas before I call HTC and ask them to look at it?

Suggest you do some searches on "bad memory block"
Mike

Will do - thanks for the suggestion!

mikechannon said:
Suggest you do some searches on "bad memory block"
Mike
Click to expand...
Click to collapse
Well did I did a bunch of searching as you suggested - spent almost 4 hours yesterday just on the forum looking for answers on this. Using "mtty" and checking in the bootloader I've determined there to be no bad blocks.
I've tried all sorts of different WM6 Roms, Hard SPL, you name it. All of them end up with the same problem.
The only time I don't have a problem is when I use an OEM WM5 ROM. Using an OEM WM6 Rom - I have the problem come back.
RUU_Hermes_CINGULAR_WWE_2.15.502.3_6275_1.40.30.00_108_Ship == NO Lockup on Splash Screen
RUU_Hermes_CINGULAR_WWE_3.62.502.3_6275_1.54.07.00_108_UOOS_SVN05_Ship == Lockup on splash screen after a few MB of apps/data added to the device
Any other ideas?

Mmm... well I think you need someone more expert than I. You might try a PM to the likes of MrVanx to see if anyone has reported this or some of the other developers for the Hermes Pof et al.
Mike

Thanks Mike I appreciate the attempt - I think I might just be happy with the fact that its working again. Its really just backup device to my iPhone but at least now I can rely on it again to hold onto my data for more than a couple days. I'll spend some more time reading all the posts. Now that I know what I have to do to get it working again after trying something experimental its not so bad.
Thanks again

I've been having the same problem with my 8525, it like sometimes more then not, it freezes at the green windows mobile. It is really frustrating, let me know if you have found a solution, but the problem with my 8525 is the lag, in it, I'm thinking of maybe switching to a blackberry 8320 if this problem doesn't get fixed.

netsyd said:
Thanks Mike I appreciate the attempt - I think I might just be happy with the fact that its working again. Its really just backup device to my iPhone but at least now I can rely on it again to hold onto my data for more than a couple days. I'll spend some more time reading all the posts. Now that I know what I have to do to get it working again after trying something experimental its not so bad.
Thanks again
Click to expand...
Click to collapse
have you had any answers. I am getting sick of resetting this dam thing. If this keeps up im getting an IPHONE. Stuff Windows!!!!!!!

kripto64 said:
have you had any answers. I am getting sick of resetting this dam thing. If this keeps up im getting an IPHONE. Stuff Windows!!!!!!!
Click to expand...
Click to collapse
Are you experiencing the same problem as the poster? I am not experiencing anything like it at all. I have a jasjam, and flashed with a shipped ROM first, and then with CRCinAU's version 11.2, what have you got installed on your phone? Just remember the specs of the hermes, compared to the likes of a raphael or even a polaris (touch cruise).
Don't go jumping the gun getting an iphone, read this bit for a bit of a review. I honestly not having the problems some of the guys are having here knowing my phone's limitations and what I can get out of my hermes.

zocster said:
Are you experiencing the same problem as the poster? I am not experiencing anything like it at all. I have a jasjam, and flashed with a shipped ROM first, and then with CRCinAU's version 11.2, what have you got installed on your phone? Just remember the specs of the hermes, compared to the likes of a raphael or even a polaris (touch cruise).
Don't go jumping the gun getting an iphone, read this bit for a bit of a review. I honestly not having the problems some of the guys are having here knowing my phone's limitations and what I can get out of my hermes.
Click to expand...
Click to collapse
I am getting the same problem as the poster. I have a Palm Treo 750 running WM6 from Palm web site ATT version 2.25 download.
After I load a few of my apps on there the phone will all of a sudden start playing up with the buttons not responding. I do what you should be able to do and soft reset by it all stops at the windows logo then end of story. Only way out is hard reset and set everything up again.

kripto64 said:
I am getting the same problem as the poster. I have a Palm Treo 750 running WM6 from Palm web site ATT version 2.25 download.
After I load a few of my apps on there the phone will all of a sudden start playing up with the buttons not responding. I do what you should be able to do and soft reset by it all stops at the windows logo then end of story. Only way out is hard reset and set everything up again.
Click to expand...
Click to collapse
Must be some app conflict, I have my wife's treo with me at the moment and it is as good as new, can't imagine what would be conflicting with the treo tho

new trinity

Hi, I have just received my new (to me) SPV M700 from a guy on the internet.
It was originally locked to Orange. Has been flashed a few times by previous owner and has Ausdim on it (don't know what I'm talking about as am new to this stuff). It's been unlocked and upgraded to WM6.1, also has Tom Tom and European maps.
I put my O2 sim in and turned it on. What I got was a white screen with the words HTC, also MO5, BO5, DO3 Ausdim, and a tune played, then windows 6.1 screen came up. That's it. Nothing else happens, phone doesn't work, in fact nothing works. Oh yes, a green light at the top right hand side flashes occasionally.
Also, l had three new styli shipped from Japan. Pushed the white end onto the pen and inserted it into it's appropriate place on phone. Came to get it out and the end has come off leaving the stylus in the holder inside the machine. Oh dear. Not my day is it.
Any advice would be appreciated.
I have experience of flashing psp's and using pandora batteries so the prospect of fiddling with flashing is not totally scarey to me. But I did get to know the machine first and read a lot before trying it. Don't want to rush into such stuff with this phone if there is a simpler solution.
Cheers
Puddle

Hi guys,
I realise I may have upset people by posting a question before I have contributed anything to the forum.
Will be happy to do so when I have the phone up and running.
Here's a quick introduction......... if that's the protocol.
Am a retired aged person who loves tinkering with new technology. Was first introduced to computers with the Sinclair ZX81 which had 1k of ram, yes 1k!
I even got a 16k rampak for the back. Such wonderful technology, I also had a fiddle with machine code programming.
Then I got a Commodore 64, more fun. Later on, I got a Psion, again more programming and compiling fun. Then laterley I have a couple of pc's and a laptop. Also got recently a psp and liked it so much that I bought another one with custom firmeware on it. Have had lots of fun upgrading and such.
Just got a garmin for the car too for when we go off to France for a few months with caravan.
Just a quick introduction as to who I am. Have had a look at some of the posts and I have lots to learn. Thanks for making it happen to a golden oldie.
Cheers
Puddle ('cause my hobby is scuba diving)

Hmmm....I feel for you. My Trinity has the original wm5 rom, when I boot it up it starts with the white HTC screen you described but then kicks into windows. I doesn't sound good!
As for contributing first...don't stress about it. We all have to start somewhere

Thanks for the reply, the chap who sold me the phone is going to ring me tomorrow to see if he can sort it out.
My sim is a non 3g, is it possible that this could be the problem?
If it's something so simple I should be lucky.
I was really excited about getting the phone - a bit of a bummer that it isn't working.
Cheers
Lyv

I don't think it is the sim! Does the device boot without the sim? If not then it something deeper!

No, it is exactly the same with no sim in. Oh dear.
Perhaps it can be remedied by re flashing ??? The guy who previously flashed it may have the solution.
Cheers
Lyv

puddlediver said:
Hi, I have just received my new (to me) SPV M700 from a guy on the internet.
It was originally locked to Orange. Has been flashed a few times by previous owner and has Ausdim on it (don't know what I'm talking about as am new to this stuff). It's been unlocked and upgraded to WM6.1, also has Tom Tom and European maps.
I put my O2 sim in and turned it on. What I got was a white screen with the words HTC, also MO5, BO5, DO3 Ausdim, and a tune played, then windows 6.1 screen came up. That's it. Nothing else happens, phone doesn't work, in fact nothing works. Oh yes, a green light at the top right hand side flashes occasionally.
Also, l had three new styli shipped from Japan. Pushed the white end onto the pen and inserted it into it's appropriate place on phone. Came to get it out and the end has come off leaving the stylus in the holder inside the machine. Oh dear. Not my day is it.
Any advice would be appreciated.
I have experience of flashing psp's and using pandora batteries so the prospect of fiddling with flashing is not totally scarey to me. But I did get to know the machine first and read a lot before trying it. Don't want to rush into such stuff with this phone if there is a simpler solution.
Cheers
Puddle
Click to expand...
Click to collapse
Before thinking about reflashing, try Hard Resetting. Be warned: you will lose all data on your phone! ...but it could be a solution for your problem.

Thanks for the advice, will speak to the guy I bought it off tomorrow evening and if we don't get anywhere consider the hard reboot. (under guidance).
Regards
Lyv

Sorry.
It was my phone you bought so hello again! It's very strange that it's not getting past the Windows 6.1 splash screen even without a SIM as it was booting fine when I sent it and if it isn't getting past their even with the SIM removed then it may be something more intrinsic although I don't know what.
Hard reset the phone by pressing and holding both the soft keys and then using the stylus to reset the phone and follow the prompts, it will erase TomTom but you have all the back ups to reinstall that and I'll ring you and talk you through the process.
If the hard reset doesn't work then I'll shove a Mini SD to SD card converter in the post to you and walk you through flashing a new ROM from the memory card and if that doesn't fix it then I'm stumped and I'll give you a refund, but I'm sure it won't come to that.
Sorry for all the hassle!
Mike

Or if you're still awake feel free to ring me (don't mind returning the call to save your phone bill) and I'll try and talk you through everything now as I'll be up for an hour or two yet, you should have my phone number in the PM I sent you on YD.

Thanks for the reply Mike, would have been tucked up in bed when you posted so will speak with you tonight. Give me a bell on my landline, notified on yd site pm. I could ask a silly question.......did you load WM6.1?
Cheers
Lyv

Oh dear, all our efforts failed Looks like it's dead. Could have been dropped in transit, thank goodness for insurance.
Will have to look for another phone now.
Cheers
Lyv

not even flashing the firmware again helped ?

Soft and hard resetting does nothing. I tried connecting the device up to my pc with the usb cable but xp didn't have the drivers so can't access via that method.
Thanks for the reply anyway.
Lyv

You need to download and install Active Sync (at least version 4) before Windows XP will recognise the phone.
Get it here

Thanks IK, will download and try again. I was on an older version of activesync from when I used to use the IPAQ.
Cheers
Lyv

Upgraded my activesync to 4.5 and connected trinity. xp detected that a usb device had been added and activesync attempted to connect. At the end it gave up with a message that the connection to the windows mobile device couldn't be made.
The device itself had the red light at the top to show that it was taking power from the usb and the wm6.1 splash screen is still showing.
No joy, must be dead.
Thanks for help
Lyv

I shall be writing a long, complaining letter to Royal Mail
From what the OP has said it sounds like the phone's reset button isn't working at all as she can't get the phone to enter bootloader or hard/soft reset the phone and the only way to power it down is to remove the battery so it sounds well and truly bricked.
I'll have a play when it gets sent back to me and may ask you guys for some help sorting it but I'm not hopeful.

Hi Mike,
Money arrived in Bank account. I've posted your phone etc back to you today, special delivery, so you should get it tomorrow or Saturday at the latest.
Hope you get some joy from PO.
Cheers
Lyv
Still looking for a phone ...... ah hum, am even thinking of the mda vario II

Got a new phone on the way now - it's an xda trion. Yes, I know, not one of yours.
However, I'm sure I will get loads of fun out of it.
Over to the Hermes sub forum for me.
Cheerio
Lyv