I've emailed O2 support ([email protected]) to ask about a problem with my Exec losing email accounts.
Despite emailing them twice, waiting over a week, I've heard nothing from them - not even a confirmation that my mail was received, let alone a proper response.
What experiences have others had with O2 support? Is my experience typical, or have I been unlucky?
It all depends on who you get. I had a terrible time with them this morning, needing to speak to 3 different people before my problem was solved. One woman put me through to another department without even telling me.
I would email again as you usually get an automated response almost immidiately.
I have had no problems with O2 support, OK sometimes its best to demand tech support (depending on the question) as for your e-mails going missing they (02) have had some computer problems recently - last week, I spoke to them and they explained this - Mike
I would email again as you usually get an automated response almost immidiately.
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Click to collapse
do u mean the normal O2 support, or the o2datasupport advertised at www.my-xda.com/
cos i've normally had very prompt responses from the regular O2 support, but they said I'd have to try [email protected] for specific problems with my Exec. and they're who i was talking about when i was saying that I never get any reply.
ah well, third time lucky - tried emailing them again this afternoon, i'll see what happens!
Related
Just received an email direct from o2 saying that a update is due in May that will include Blackberry support.
They also confirmed that there is a known problem with the GPRS connections being lost when connecting peripherals to the connector, however they could not confirm if this will be fixed in the May update.
Care to name your source? The O2 guys I've been speaking to are insisting they have no timescale for a new rom release.
JD
I have also been told this by a company called welcom, they came in to fit car kits for all our sales reps for the XDA IIi (Andes). There was a problem with the microphone on the device and the micophone on the car kit both being on and causing a nasty echo. The man in the van told me it was a software issue and that there was a rom update due next month that will fix it.
For obvious reason I cannot give the name of the person but,
I work for a large corporate who deals with o2 for both voice and Blackberry functionallity, I had been told in January that there would be a Blackberry connect client for the XDA IIi. I therefore asked for an upadate regarding the Blackberry client and also if the bugs would be fixed and that is how I've found out about the May release.
I suspect that o2 corporate support have access & know far more than the standard customer support teams, and for this reason feel confident that there will be an update.
Well for OBVIOUS reasons you cant name your source....reason being they obviously arnt as reliable as you think because here we are and NO new ROM and NO Blackberry support.
Give your source my regards
erm, there's an image for it here on our very own FTP server!
ftp://ftp.xda-developers.com/Alpine/Extended Roms/WWE-Roms/WWE 1.11.112/
(but i don't know how to install it! Can anyone help? Or at least point me in the right direction! )
mat1t said:
(but i don't know how to install it! Can anyone help? Or at least point me in the right direction! )
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Click to collapse
I am also looking for a solution to this problem too...
Stevebristol, I don't know why people try to help when they receive posts like yours.....
But if it helps I've received a further update regarding the update, as you have nicely pointed out, its late...., and I have been told that it could be at least another six weeks, possibly longer.
No details as to what the update may include, but maybe the delay is due to a new OS update instead of a few bug fixes.
It would be nice if o2 included the new OS, Skype & Blackberry support, before I'm slated again, this has not been promised by o2, just my guess
I do think what was said regarding your source is a little harsh...not wishing to cast criticism myself but being involved in a MAJOR IT project for the Government means you're frequently exposed to delays in rollouts and Go-Lives...
I'm guilty of moaning regarding the release of o2 updates etc, but I have always known the reasons behind them based on my own experiences. Unforeseen errors during testing, new bugs found that crop up as a result of implementing fixes for others, etc, etc, the list goes on and on.
Cheers
Ant
Does anyone have any idea when the update will be available for the XDAIIi?
I keep checking the O2 website... and there is no mention of it. Could it be an urban myth?! :wink:
I've had my XDAIIi for three months now and I'm getting a little tired of the poor signal strength, freezing phone, unstable messaging software, poor camera picture quality, etc, etc. The XDAIIi does everything I want it to... but doesn't manage to do any of it well. I was really hoping that this update would solve at least some of my woes.
I'm even contemplating turning it into a paperweight, and reverting back to my trusty iPAQ, SD card camera and Nokia 6310i. :roll:
So I guess you are telling that it would simply be better iff Nokia buys HTC?
Hi guys
I actually work for O2 - I am a Device Specialist
I CAN confirm that there WILL be a ROM update released soon.
However there is no confirmed date for this. We cannot get any more infomation on when it will actually be released.
My advice is to just keep checking http://www.my-xda.com and if I find out anything more I will post on here
Hi Paul,
will this include Blackberry email support.
I used this on my XDA2 and went without it when I upgraded to a 2i on the promise it would be coming 'soon' that was back in March.
Steve
Paul. W said:
Hi guys
I actually work for O2 - I am a Device Specialist
I CAN confirm that there WILL be a ROM update released soon.
However there is no confirmed date for this. We cannot get any more infomation on when it will actually be released.
My advice is to just keep checking http://www.my-xda.com and if I find out anything more I will post on here
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Click to collapse
Thanks Paul.
I won't abandon hope just yet, then. :wink:
Maybe you could try and find out what fixes the ROM update will include?
Probably the same as the i-mate ROM with O2 customisations lol.
Doubt it will be anything great.
I can comfirm that the update will include blackberry support - I think the manufacturers realised they kinda made a mistake not allowing blackberry in the updated handset!
As to other updates, were just as in the dark as you guys - you would be suprised how little we are actually involved with the manufacturer.
All I can say it watch this space
reboot and free youself!
Why not just do a hard reset and install as 'corporate'
(you'll need code 0506)
buy 'sbp pocket plus' and relax.....zzzz
Device is a lot more stable and no more annoying o2 menus
enjoy!
reboot and free youself!
Why not just do a hard reset and install as 'corporate'
(you'll need code 0506)
buy 'sbp pocket plus' and relax.....zzzz
Device is a lot more stable and no more annoying o2 menus
enjoy!
So how would you programatically default the install to Corporate and add in the GPRS settings at the same time?
Why not just install the i-mate ROM and never worry about O2 crap again
At the begining of October last year my boss was selling off his XDAII as he was upgrading to a XDA mini. So I thought great the price is right so I bought it off him. So far so good.
Now my Debitel/vodaphone sim card (Not directly from Vodaphone) worked straight away. No problemo. However I started to get Info SMSs at a rate of one every 10 seconds - 5 minutes. So I rang up the Debitel hotline and they told me how to block them although they couldn't tell me where they were coming from. However there seemed to be no problems with my account. This helped briefly but every time I had to restart it, wether because I had used the flight mode function or it had crashed (happens ofter when using Acrobat reader) or even after a cold restart, those damned Info SMSs were back and I had to block them again. About a week Later the touch screen gave up the ghost, and as it was still under garantee, O2 changed it straight away. The exchange one lasted about a week however it had the same Info SMS problem. Now these Info SMSs never affected any of my other phones and when I recieved my third XDAII, guess what? Yes those Info SMS were back again. Debitel told me during my numerous calls to there hotline that I obviously had ordered the news services myself, which I denied as I had not ordered them. They gave me a number to cancel any Jamba (Debitel service) Info SMSs which didn't work as I hadn't ordered from them. Then the Hammer. End of November, I recieved a phone bill from debitel for €216,88 :shock: (my usual bill is €90 - €115) It seems that all three phones had rerouted all those Info SMSs and any missed calls to a O2 service number :evil: Debitel naturally told me that I had rerouted all those calls and still insisted that I had somehow ordered the Info SMSs and of course the were not willing to negotiate on my bill.
Eventually I found out that they were comming from Vodaphones Vlive portal, however on calling the much loved Debitel hotline. I was informed that there was nothing that they could do as they came from Vodaphone. Now Vodaphone said that as I had a Debitel/Vodaphone contract they could do nothing as they have no accsess to my account. Debitel did however say that thier technical department could and would stop the Info SMSs but that was 3 weeks ago. Well now I've written to Debitel to canncel my contract and ask them to stop all Info SMSs going through my account however I've had no confermation on either account so I guess I'll just have to wait... Now the next interesting thing I installed a Vodaphone Sim in the XDAII and guess what even with a new number the Info SMSs kept comming and yes all my calls were being rerouted... Damn this XDAII is becomming expensive. How the hell am I supposed to stop the Info SMSs from being sent? Because blocking them is obviously not enough... Any ideas? I'm at my wits end HELP!
Steve
Has anyone got an email address of someone high up in O2 who I can complain to and might get something done?
Bluetooth isn't working properly on my Exec - it switches off and drops the pairing and is basically a nightmare. I realise a lot of other people have this but my first exec didn't suffer this at all so I'm not going to put up with it on this one either.
The problem is, they want to give me a nokia or something while it is repaired and it's just not an acceptable substitute - I would completely lose all of the PDA functionality which is why I bought it in the first place.
I've spent hours on the phone to people at O2 trying to get them to understand this but have gotten nowhere so now I want to complain to someone higher up and get something done.
Any points of contact for this would be good (you can PM me with them if you don't want to post them on the open forum).
Cheers,
Smiffy.
Have you looked on the internet for any corporate or investor links? Somewhere they have to list their registered office and a letter there, addressed to the company secretary or CEO will find its way to a senior bod...
The thing is that although you've got 24 months warranty on the handset (covered by HTC), o2 will offer a loan handset subject to avalibility.
At present o2 stores either stock the Nokia 3410 or 3100 subject to . your best bet might be to get in touch with SBE; HTCs repair agent.
FYI:
An Orange repairs customer service agent I spoke to today confirmed to me they are aware that the Hero has issues whereby:
Some SMS texts are not received by the device
The phone cannot make or receive calls at times even when the network is showing full bar coverage, including on a HSPA connection, requiring the device to be restarted to work again.
He confirmed that Orange were aware that the software was rushed to market, and that there is no fix at this time.
He is replacing my handset "for the hell of it".
Upon raising the issue of termination of contract, he claims that Orange is in no way responsible for the handset or software, and that I should speak to HTC for a resolution.
I disagree with this if they were aware of these issues and the handset was rushed to market, as they surly have a responsibility to fully test the device on their network beforehand? Anyway, I will be in touch with Ofcom for advise.
Have you had a similar issue and response from Orange?
Anyone have any advise with regards to Ofcom?
When I ordered the handset - via telephone sales - I was told it was a 12 month contact, and have now been told I've been signed-up for an 18 month contract - so I've got a couple of bones to pick with Orange and are so far unimpressed by the network.
ubernick said:
FYI:
An Orange repairs customer service agent I spoke to today confirmed to me they are aware that the Hero has issues whereby:
Some SMS texts are not received by the device
The phone cannot make or receive calls at times even when the network is showing full bar coverage, including on a HSPA connection, requiring the device to be restarted to work again.
He confirmed that Orange were aware that the software was rushed to market, and that there is no fix at this time.
He is replacing my handset "for the hell of it".
Upon raising the issue of termination of contract, he claims that Orange is in no way responsible for the handset or software, and that I should speak to HTC for a resolution.
I disagree with this if they were aware of these issues and the handset was rushed to market, as they surly have a responsibility to fully test the device on their network beforehand? Anyway, I will be in touch with Ofcom for advise.
Have you had a similar issue and response from Orange?
Anyone have any advise with regards to Ofcom?
When I ordered the handset - via telephone sales - I was told it was a 12 month contact, and have now been told I've been signed-up for an 18 month contract - so I've got a couple of bones to pick with Orange and are so far unimpressed by the network.
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LMAO!
There are no known issues with the HTC Hero, This would not be an exclusive issue to "orange devices" it would be an issue with all devices, HTC supply the handsets to our networks with the "Branded roms" pre flashed.
When taking the contract you would either...
Sign an agreement in store and be given a copy stating your contract term.
or
If signing up via Telesales, verbally agree contract and recieve confirmation of the contractual term with the handset (usually on the delivery note).
The cost of the handset to you and the price of the package would be relevant to the contract term, the 12 month plans certainly dont appeal to me!
Try again..
LMAO!
There are no known issues with the HTC Hero, This would not be an exclusive issue to "orange devices" it would be an issue with all devices, HTC supply the handsets to our networks with the "Branded roms" pre flashed.
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Click to collapse
There are known issues with the Hero, I just listed two of them, which were confirmed today when I spoke to Orange. I did not say they were exclusive to Orange.
These issues have been raised in various threads.
This, however, is the first time (that I know of) it has been confirmed by a network, in this case Orange UK.
P.S...
Speak to "straight talking" Alex on extension 60716
Another issue to add to your list is HTC-mail's inability to display signed messages. Sysadmins and others who frequently receive important signed messages about software updates and other issues will be unable to read those without installing a 3rd-party email application (for example K-9 mail). HTC-mail only displays the message "this message is still on the server" in the body pane, although the actual body of a signed message is in plain text.
This problem is acknowledged by HTC, and their support reps don't know if it ever will be solved. It is not fixed in MoDaCo's custom rom v. 2.2, nor in the recent Hero update from HTC (same build). European support claim to have escalated to HQ though.
ubernick said:
This, however, is the first time (that I know of) it has been confirmed by a network, in this case Orange UK.
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I wouldnt personally hang on those words (this is one CSR's Opinion) its more of a snagging list.
The call issue is a result of lag usually caused by too many apps running in the background. (should be sorted with the new update)
Never heard of the SMS issue but I will have a word with my friend in tech and see if there has been anything raised
... if all roms and all HTC handsets were perfect XDA wouldnt get half the traffic it does.. and as many have stated "It is the least buggy HTC device I have ever had"
jackdaniels_lee said:
LMAO!
There are no known issues with the HTC Hero, This would not be an exclusive issue to "orange devices" it would be an issue with all devices, HTC supply the handsets to our networks with the "Branded roms" pre flashed.
When taking the contract you would either...
Sign an agreement in store and be given a copy stating your contract term.
or
If signing up via Telesales, verbally agree contract and recieve confirmation of the contractual term with the handset (usually on the delivery note).
The cost of the handset to you and the price of the package would be relevant to the contract term, the 12 month plans certainly dont appeal to me!
Click to expand...
Click to collapse
Errm, I have to disagree with you on that...
My Hero has the issue with calls. I've even tried calling my phone sometimes and it goes straight to voicemail. I've then woke the phone up and it has full signal and then tried ringing it again and its fine.
Mine is a Black T-Mobile G2 Touch on o2.
My brother has the same problem, not all the time, but it does happen, he has a white unlocked on T-Mobile.
Addressed the issue with HTC, they are "investigating".
There is already a thread about SMS not being received, some people are having this issue, luckily I am not.
Also there is another issue with MMS, sometimes the Hero doesn't notice the MMS profile so it doesn't disconnect your Mobile internet and download the MMS message, it sits in your inbox (with no notification) with a download option. Only way to get it is by disconnecting mobile internet and reconnecting it. This is the same for sending an MMS.
Few quirks out there, but I'm sure they will be addressed. The telephone calls one seems more like a radio issue to me.
Bizzare, I must say I have not experienced the issues my self, although I have been running on the updated radio for the past 2 weeks, maybe that could be your soloution ??
SMS
I can confirm the sms issue as I and many others have experienced this. See this thread for info:
http://androidforums.com/htc-hero/8155-do-not-receive-100-my-texts-htc-hero.html
I had the call issue, but it seems to have gone once I flashed MoDaCo's rom and the latest radio.
jackdaniels_lee said:
Bizzare, I must say I have not experienced the issues my self, although I have been running on the updated radio for the past 2 weeks, maybe that could be your soloution ??
Click to expand...
Click to collapse
squirreleater said:
I had the call issue, but it seems to have gone once I flashed MoDaCo's rom and the latest radio.
Click to expand...
Click to collapse
Unfortunately I still have it. Although its so random, I can't find any pattern to why its happening, sometimes its fine, then sometimes people will be "I've been trying to call you for the last 20 minutes".
I'm only the latest radio, but I'll keep updating everything. I have voicemail, the buggers can leave me a message!
Ok, I got an HD2 via my wifes O2 contract (I am on Orange and she did not want a new phone ), and I want to unlock it to work on any network.
I have filled out the form that o2 provide online (using my wifes details), and have waited about 5 weeks so far, and have not even received so much as a confirmation of receipt. I filled in the form the other day to double check I was not going mad, and still nothing.
I have also tried someone via ebay who said they could unlock the HD2, but they had to refund me.
Other threads on this subject cover all networks, and it seems that people have the most luck with T-Mobile.
What I propose is that ONLY PEOPLE ON O2 reply to this thread, keeping the reply simple, along the lines of whether or not the phone has been successfully unlocked or not, and if it was via O2 or an online company (and who that company was).
So fo me...
Not unlocked yet
Methods tried = O2 form and ebay seller
Cheers
Likewise. I have tried the O2 web form about 6 weeks ago with no feedback since.
I called O2 customer support and they are now doing the request internally (so they say) and will take up to 28 days.
Filled in the O2 web form on 3rd of Jan and received a 8 digit code on 17th of Jan. Followed the instruction by inserting another provider's sim and entering the 8 digit code. My phone now works with O2, t-mobile, vodofone and orange. Have not tried 3 as I do not have a 3 sim.
Can I ask, did you receive any confirmation from O2 that the unlocking process was going ahead? And also, did you have your o2 sim card in the HD2 while waiting for the unlock code?
Thanks
submitted the form like 6 odd weeks ago and nothing back from o2
czar.nik said:
submitted the form like 6 odd weeks ago and nothing back from o2
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Click to collapse
I have been waiting around 6 weeks as well. Heard nothing, no confirmation, nothing. Pathetic.
I am with O2 UK.
I filled in the form in December and received a code after 3 weeks.
Maybe there is a backlog of people requesting unlocking codes??
You are asked to put in an alternative sim card and the phone prompts an unlocking code. After entering I think it reboots. I've only tried it with Orange and it works fine.
if you search on this forum you will find the unlocking company that a lot of people used (including me on O2). There was a complete thread on this.
I'm on O2 and it took a just a couple of weeks. I put my request in 2 times - once each week.
My experience of getting O2 to SIM unlock (or 'unlatch') my phone is pretty dire.
I first applied back at the beginning of December using the online form. After about 3 days I got a phone call and we went through all my details again and I confirmed I wanted my phone 'unlatched'. I was told it could take up to 28 days. I wasn't in a hurry and only really wanted it done 'on principle', so that wasn't a problem. Next day, I received an email confirmation of 'our conversation'.
About January 10th, I realised that nearly 6 weeks had passed and I had not received my code, so I got in touch via the email confirmation address. Several emails later, I was told to contact Customer Service via telephone as the guy I had been talking to could not help me. I did this on January 17th.
The first 2 times I got through, I was cut off as soon as I mentioned 'unlatching'!
The 3rd time, I was put through to a guy who had never heard of 'unlatching' (the O2 term for SIM unlocking). So I had to explain the whole process to him. He said there was no record 'on the system' of me ever having made such a request! Eventually, he found a form on his system that allowed me to apply again to have my phone 'unlatched'. He told me it could take up to 28 days...
I am now half-way through that 28 days and no word as yet of an 'unlatch' code...
My impression is that they are really loathe to do this, though why that is, is a mystery as I have just taken out a new 24 month contract with them, so am obviously going nowhere...
My advice to others would be... pay to get it done if you really need your phone unlocked and need it right away. If, like me, you are just doing it on a point of principle (and with a view to installing non-O2 updates eventually), take your chances with O2, but don't expect it to work first time of asking!