SPV M2000 cant see wi fi - Networking

HI
my SPV M2000 cant see wireless networks. When I turn on wi-fi it simply says 'scannning network' I know that its not the wireless router as all my other wireless devices can see it .... any ideas, or any ideas of who / where can fix it if its the hardware inside.
It is nearly new and has never connected to a wi fi network
Regards
roger

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