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I own 128 MB JAM since March 2005 and use it with T-Mobile USA.
In May I installed 1.11.00 WWE upgrade. I had it synchronized with my desktop and laptop and it worked fine for me.
Last week I was on the Business trip and used the JAM only as a phone and a PDA.
When I've got back home I tried to synchronize and charge it as usual.
Synchronization started, but after 25-30 secs it gave me a message within the ActiveSync window "Connected. Synchronization error" and then immediately after that it changed to "Not connected".
I tried again - same result.
Next I tried to synchronize it with my laptop - same story.
After all I tried to delete partnerships and create new - no result. I am able though to connect as a guest.
At that point I decided to try the hard reset. By coincidence that same day I saw the news that ROM 1.13.00 WWE became available. I successfully installed it and tried to ActiveSync without installing the back-up then - no luck, same problem.
As well I'd like to mention that I have HP iPAQ 2215 and I can synchronize it with both computers without any problems.
So it looks like something is wrong with the JAM.
I hope you guys can help me to fix this problem...
Alex,
Had this problem also but my hard reset solved it. Have you tried re-installing Activesync? You may also want to take a look under C:\Documents and Settings\{Your Desktop}\Application Data\Microsoft\ActiveSync\Profiles to check if indeed the profile data was deleted properly. Goodluck!
Yes, I did hard reset, uninstalled the ActiveSync, erased all files in the 'Profiles' folder, disconnnected the cable, rebooted the desktop, downloaded the latest version of AS from the MS website, lnstalled it.
Then installed the AS, connected the cable, and tryed to establish the partnership.
SAME negative result.
It created the partnership and wright after it said 'Connected. Synchronization error' and immediately droped connection.
I am puzzled here...
I'm stumped! Usually a HR solves this for me... Have you tried a Bluetooth sync (this may be a temp workaround til you find the solution) have you tried using a diff USB port and/or cable to sync your device?
bnycastro,
Thanks for your help.
No, I did not try the bluetooth sync yet, but I definitely know that it is my JAM's problem now.
This morning I installed the latest version of ActiveSync available on the MS website on my daughter's PC. ActiveSync was never installed there before.
Then I tried to sync the JAM - same problem as I described in the previous posts. Right after that I paired my HP 2215 and no problem. It work as it supposed to.
It is a real mistery cause between the last time I was able to syncronize the JAM and the time the problem occure I did not install any software, did not pair it with any other PC... I only used it as a phone and a PDA on the trip.
The only what I noticed is that all of a sudden it started to freeze after every 10 -15 min of use. But now after I flashed the ROM to 1.13.00 it works normally except for the syncing problem.
Any other ideas how I can fix it?
I would really appreciate your help...
I'd suggest the Bluetooth sync and maybe taking it (your device) for service.
Just about to open Windows (on the top floor) and throw this thing through it!
Been waiting for months to upgrade to exec from xda2s, and 18hours after opening the box i'm ready to junk it. Cannot get it to sync at all. Read all the forums, zone alarm off, norton off, tried running as4.1, and still i'm getting dizzy watching this little green wheel going round and round and round and round and round..... 'connecting'
Does anybody have a work around or managed to get it to work. Without this facility the units useless to me, apart from maybe a quick £300 quick profit on ebay.
Help please.
I had a simlar problem, until I reluctantly ditched all my other Active sync partnerships (like my xda2 PPc partnership). then created a new partnership and it worked fine.
Good luck
Hi, Stupid question, but where do the older profiles live on my pc? I've looked in the activesync folder but no clues.
Open Avtivesync, go to file, click on mobile device, check and see what devices you have listed. then go to Delete mobile device.
This realy was a quick fix for me , you should be able to have multiple patnerships, perhaps some one else could suggest a better solution.
Thanks for your advice, but it looks as though I had deleted all previous profiles when I did a clean install of as4.1, and still getting dizzy!
Thought about calling O2, but quickly realised I would have better luck just ringing a random number out of the phone book.
I've tried every combination in the connection settings box, still no joy.
Need a solution soon before I reach for the Scotch and Razor Blades.
I've completely given up with this thing. Managed to get it back in the box (which was a minor challenge compared to getting Activesync to work), somebody please save me from ebay.
Do you have you Exec running in Corporate mode? I found that in this mode it won't sync; you just get "Connecting"...and nothing.
I switch to basic or personal and it syncs with no problem. Myabe this will help.
If the machine you are trying to sync with is connecting to an Exchange Server then you will have difficulties.
Try syncing the calendar, contacts and tasks direct with the exchange server and do the rest (notes etc) with the laptop.
Activesync 4 is so rubbish I have resorted to wirelessly syncing direct to my exchange server.
For a while I was cursing the Exec as I had just got my 2s just how I wanted it when I up(?)graded but I remembered that half the fun of these things is solving the problems, even if it doesn't seem like it at the time!
The main thing that you need to remember with ActiveSync 4.x is that you must install this before connecting your EXEC.
If you don't the microsoft driver gets installed instead (and in my case) no amount of deleting/reinstalling was able to recover the situation.
Whilst I was in the middle of that crisis I did some basic PD to try and rectify. Including
a) Installing AS 4.1 build 4807 on another system (preferably clean installed say XP SP2)
b) trying another cable
c) Doing a hard reset of your device and then repeating above steps
d) (obviously!) removing all previous versions of ActiveSync (also afterwards using regedit to remove any final traces and erasing C:\Program Files\Microsoft ActiveSync) and then re-installing
I have tried to include some Device Manager pictures of a working system for reference purposes
Throught trial, and very much swearing at the walls, I've discovered the following:
1. If I have the XDA Exec switched on and connect the USB cable, then I can guarantee a 95% failure to connect.
2. If I turn off the Exec, by the power-switch on side, then connect the USB cable and just leave ActiveSync to power everything up, then I have a 95% success connection rate.
On very odd occasions, I've had to disconnect the Exec, turn it off, then plug the USB in again. And once I restarted the workstation first - probably didn't have to, but was going for a coffee anyway.
AGHHH
I had a failure with Active Sync and established that it still worked with my 2 C500's so I phoned orange.
Eventually made my way to level 3 (highest) tech support to be told that its microsofts problem and that they have withdrawn Active Sync 4 until they can fix it.
I can connect to my M5000, move files via explore but as for the necessity of syncing itand my contacts..............forget it
MArk
Interaction with Outlook
My sync problems went away when I configured Zonealarm to allow it to connect.
I also had to install Outlook, which I don't like as I use Thunderbird for Email. Sync would still not work untill I allowed Outlook to be the default email client. However, I have not defined any accounts on Outlook and Thunderbird does not seem to mind.
Re: Interaction with Outlook
Romney said:
Sync would still not work untill I allowed Outlook to be the default email client. However, I have not defined any accounts on Outlook and Thunderbird does not seem to mind.
Click to expand...
Click to collapse
I got a whole series of increasingly depressed emails from my TBird install after I stuck Outlook on my lappie... In the end I had to take it out for the evening, give it some new extensions and what-not before it started talking to me again...
Using 4.1, got Qtek Rom on a Vario. Been syncing fine for weeks, now...just says connecting. It must be my Vario as my E200 connects no probs and syncs up properly. Tried going back to 3.8 (yeah I know) 4.0 and re-installing 4.1 but it won't connect...any idead argh !?
Hi there,
What message do you get? Getting settings I suppose?
Disable the firewall and try again ( this helped me, while upgrading a Wizard of a friend!)
Good luck!
Activesync Problems
I had this problem too - was syncing just fine for weeks then all of a sudden nothing. Managed to narrow it down (unfortunately had to delete the as profile each time and start anew) and I can safely say that in my case at least it was due to the "Synchronised Files" feature. I decided not to use synchronised files (i.e. I unchecked "Files" under "Options") and now I have it syncing everything else perfectly - on two separate PCs with absolutely no more issues.
Hope this helps mate.
Forgot to mention I have an o2 mini s. (Not the XDAII as indicated <--)
monkeyphonix said:
Using 4.1, got Qtek Rom on a Vario. Been syncing fine for weeks, now...just says connecting. It must be my Vario as my E200 connects no probs and syncs up properly. Tried going back to 3.8 (yeah I know) 4.0 and re-installing 4.1 but it won't connect...any idead argh !?
Click to expand...
Click to collapse
Did you install any firewall software? Do you have active firewall when running AS? Did you regedit your Wizard's registry in branches of AS?
Well at least you get some connection.
When I connect my KJAM I get the normal 'ding dong' and then NOTHING.
If I connect my old PDA2K to the same port it works fine!!!!!!!
Robin
Thanks for the help. I disabled my firewall (Kerio), reset the PC, did the other network hacks to try and get activesync to work. But it wouldn't.
But like I said my E200 (Voyager) sync'd no probs. Somehow as mentioned I think the registry got upset by some fiddling and a hard reset was the the cure then many hours getting it back to settings again, re-installing aps on mem card so I could see them on the phone as icons etc etc.
My device is a Vario with a Qtek Rom (tried K-Jam like the less stuff on the Qtek) with the extended Rom unlocked.
Re: Activesync Problems
stegz said:
I had this problem too - was syncing just fine for weeks then all of a sudden nothing. Managed to narrow it down (unfortunately had to delete the as profile each time and start anew) and I can safely say that in my case at least it was due to the "Synchronised Files" feature. I decided not to use synchronised files (i.e. I unchecked "Files" under "Options") and now I have it syncing everything else perfectly - on two separate PCs with absolutely no more issues.
Hope this helps mate.
Click to expand...
Click to collapse
Didn't think to try this. I actually had this prob on my Magician (MDA compact) before I sold it. Should have remembered. Cheers.
Hello,
In fact activesync seems to be te culprit of most my 9100 problems and slowdowns.
I am currently using Activesync 4.1.4841 and when synchronizing with my Wizard everything seems to be working correctly for a first sync. Then I disconnect it from USB, wait a few seconds and try to sync again and it takes forever...slowing down the Pocket PC drastically (until soft-reset)...until returning a timeout message:
"Synchronization cannot be completed sucessfully. Reconnect your device and try again. If the problem persists, see the Microsoft ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop computer."
Any ideia how this might be solved?
Cheers,
Francisco Teixeira
Sorry in advance for another AS issue. However, search as I may, I couldn't loacte anything like this...
Anyhow, my T-mobile MDA (US) has about driven me nuts with this issue. I was able to sync successfully a few times. However, now when I plug in the MDA via USB (direct, not through any hub), it will connect but when the device starts to sync, I get the following error from ActiveSync:
"Synchronization cannot be completed successfully. Reconnect your device and try again. If the problem persists, see the Microsoft ActiveSync troubleshooter in Microsoft ActiveSync help on your desktop computer".
I've uninstalled activesync, deleted all registry entries, reinstalled, ensured proper firewall configuration, changed com ports, disabled my internal WLAN card and BT card...and nothing. Short of a hard-reset, I am at a total loss.
Has anyone else experienced this issue? Any work-arounds?
try to install everything again and don't plug it on the usb hub...coz power is not sufficient on a usb hub .. just try.
I'm getting the same error exactly on my Cingular 8125. plugged into pc directly via USB, tried reinstalling AS several times to no avail. Please help. I don't want to have to hard reset. :? Thanks
As I mentioned in my OP, there is no USB hub involved in my setup. This is a direct USB connection from my PC to the MDA.
ooppppssss
hehehe.. Are you syncing via the cradle or a hotsync cable ?. Sometimes if the cable is also charging, the connection is not sucessfull until it's fully charge and the top light is green.
I've had this problem myself before now.
Rockshow...are you also running SPB Weather?
No, i'm using spb pocket plus 3.1 though, but its the first thing I installed and i'm just now having problems after 3 weeks without any problems
Firewall
Hi,
Do you use a firewall (Windows XP or other one)
If so, check this out.
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
It worked for me!
grtz,
Pfeffa-rah
I'm also facing the same problem with my tmobile-mda(us). I had spbplus but after this problem, uninstalled it. but the problem still exists.. any help ?
i noticed 2 things with my sync problems which are now resolved. one problem was with softick card export, it was causing some errors which were gone when i uninstalleed it. but then had another problem, it would disconnect while syncing randomly. i found out that my cable was damaged(some dirt was in the connector which thankfully ruined the cable and not the phone part) also when u first connect ur device it shows that network connection in the taskbar with the bouncing yellow ball. if u right click it and click on repair that helps some time.
RoCkShOw said:
No, i'm using spb pocket plus 3.1 though, but its the first thing I installed and i'm just now having problems after 3 weeks without any problems
Click to expand...
Click to collapse
What's the significance of PSB Weather? I've had sync problems, some days it works some days it doesn't. I can cope with that, but sometimes SPB weather doesn't update it self for days, which is a bit of a pain!
Incidentally I recently hard-reset my device, reinstalled SPB Weather and can nolonger select the option of syncing from weather.com, which limits my choic of available cities. Any ideas?
RoCkShOw said:
No, i'm using spb pocket plus 3.1 though, but its the first thing I installed and i'm just now having problems after 3 weeks without any problems
Click to expand...
Click to collapse
What's the significance of PSB Weather? I've had sync problems, some days it works some days it doesn't. I can cope with that, but sometimes SPB weather doesn't update it self for days, which is a bit of a pain!
Incidentally I recently hard-reset my device, reinstalled SPB Weather and can nolonger select the option of syncing from weather.com, which limits my choic of available cities. Any ideas?
Try killing and restarting activesync on the phone. I've only had that problem once and that sorted it.
I had the same problem.
Found out it was my virus protection (TrendMicro PC-Cillin) When I disable my virus protection it syncs, otherwise it only connects and then gives the error you described.
I had the exact same problem untill a few minutes ago when I did a hard reset. I back up my all my data using Sprite but when I restored it gave me the same error message. I gave up and did another hard resetjavascript:emoticon(':x')
Mad. Right now I'm reinstalling all my programs. I would love to know how to fix this without a hard reset just in case it happens again....javascript:emoticon('')
Crying or Very sad
Hi:
Having here the same problem. Still looking for a solution... ANYBODY??
fadewiles said:
Sorry in advance for another AS issue. However, search as I may, I couldn't loacte anything like this...
Anyhow, my T-mobile MDA (US) has about driven me nuts with this issue. I was able to sync successfully a few times. However, now when I plug in the MDA via USB (direct, not through any hub), it will connect but when the device starts to sync, I get the following error from ActiveSync:
"Synchronization cannot be completed successfully. Reconnect your device and try again. If the problem persists, see the Microsoft ActiveSync troubleshooter in Microsoft ActiveSync help on your desktop computer".
I've uninstalled activesync, deleted all registry entries, reinstalled, ensured proper firewall configuration, changed com ports, disabled my internal WLAN card and BT card...and nothing. Short of a hard-reset, I am at a total loss.
Has anyone else experienced this issue? Any work-arounds?
Click to expand...
Click to collapse
I had the same error today. But luckely i was only using ActiveSync 4.0, so i just updated to version 4.2 (I had to because of the new rom upgrade). I haven't had the problem since. But i have only tried it once... so i donno.
same problems with my Neo today.
Funny thing is that I could sync for 3 days then it suddenly stops. USB is recognized but then the "connecting" sign is just on and on and on.
I've tried all the methods from Microsoft web and from you guys in this forum but hopeless. (except for Re-install XP sp2)
Still searching the solution
Cheers
same problems with my Neo today.
Funny thing is that I could sync for 3 days then it suddenly stops. USB is recognized but then the "connecting" sign is just on and on and on.
I've tried all the methods from Microsoft web and from you guys in this forum but hopeless. (except for Re-install XP sp2)
Still searching the solution
Cheers
Yeah,
I seem to be having the same problem. It connects, then just hangs at "Looking for Changes." It doesn't even load up the list of things that it normally used to showing what it's comparing to sycn up. It was working FINE until just now....I've resetted the PDA, and my comp a few times already, and I even allowed all those ports access in both directions, both TCP and UDP through Norton Firewall...I'm completely at a loss....Any ideas?
--Q
Hi all.
I had ActiveSync setup back in California on my computer, but now that I am at my parents place and have been trying to setup activesync on there computer to sync with my mda.
I had no problems back in Cali, but now when I load ActiveSync and connect the device, etc. it says that device is not connected and therefore I cannot sync. When I plug the device the computer recongizes that there is a windows mobile device, and ActiveSync tries to connect but with no success.
Does anybody know what I should do to fix this problem? I've searched and haven't really found anything specific to my problems, and I really need to be able to sync my mda for I won't be going back to my computer for a while.
Thanx alot
peter
I'd suspect a firewall issue. Use this guide from Microsoft to troubleshoot ActiveSync 4.0/4.1/4.2 USB Connection Troubleshooting Guide
Good luck!
I've already troubleshooted, and we're talking about the firewall for my internet, right? Because if thats the case I've already disabled the firewall for all of my connections. Would there be other types of firewall that I should be aware of?
*I've tried it on another computer in the house, and I get the same problem. It recongizes a windows mobile device is connected, but it won't pick up the usb connection through activesync.
Thanx again
I am having the EXACT same problem... Does anyone know how to fix it???
Does anyone know how to fix it???
i m having the same problem
hi
i upgrade form 1.6 to 2.2, rom available at t-mobile
its fast but active sync turns green then turn off
nothing happenes
the older 1.6 rom was workin fine
well im still having this problem, so if anybody knows who how to fix it im in need of help.
btw... i haven't upgraded my rom yet.
thanx alot
try file/delete mobile device in activesync and see if it still does it.
Anymore tips??? I havent been able to sync for 2 weeks now!!!!!!!!!
I am having the same problem with my MDA. My 8125 never had this problem its quite the PITA.
May not help...
You may have already tried all this...
First, don't use Activesync 4.2. Uninstall it, reboot, and install 4.1. I couldn't get sync with two PCs with 4.2. Removing it is a nuisance since it starts automatically and doesn't have an off selection; I use activesynctoggle.exe to turn it off. I keep activesync around since activesync problems sometimes can be fixed by turning it off and on again.
Second, if you are running zonealarm or another firewall, the procedure for permitting sync is more complicated; see e.g.
http://www.pocketpcfaq.com/raj/ZA.html
Third, remove the connection from the PC (on activesync, File/Remove Connections) and from the PPC (run activesync when not connected and remove), remove activesync from the PC and reinstall, and start fresh. Use a USB cable and don't mess with Bluetooth -- it is *much* more sensitive, as I found out painfully.
Good luck. It is really amazing that microsoft can't make software that syncs two microsoft operating systems, when Palm can make software that syncs windows with the palm OS reliably. Activesync is one of the worst programs I have ever encountered, and the release of 4.2, which seems to work less well than 4.1, is astounding.
Well my device stopped recognizinig my sim car yesterday so my device is worthless.
DOES ANYONE KNOW ANYTHING THAT CAN HELP!!!!?!?!?! I HAVENT SYNCED IN 25 DAYS!!!!!!!!!!!!!!!!!!!
PLEASE HELP!!!!!!!!!!!
A little more info please. Saying you have the exact same problem isn't enough! (trust me, no two people or computers have the same problems, exactly)
Please post what you're doing, AS version, ROM version... actually anything that might help us possibly help you.
When I connect my 8125 to my computer activesync doesnt recognize it on the computer or the pocket pc. But yet it still makes the chime noise. Im am still able to charge it on my computer, but activesync says "no connection"
ROM version 2.25.11.1 WWE
ROM date: 5/11/06
Radio version 02.25.11
Protocol version 4.1.13.12
ExtROM version 2.25.11.102
Did you even try the suggestions I made?
Rjp20 said:
When I connect my 8125 to my computer activesync doesnt recognize it on the computer or the pocket pc. But yet it still makes the chime noise. Im am still able to charge it on my computer, but activesync says "no connection"
Click to expand...
Click to collapse
I have had a similar problem and solved it with those procedures. Activesync is unreasonably sensitive and sometimes removing the program and connection and starting over seems necessary; then it will work until some setting or other gets messed up.
I'm having a similar issue but when I connect my T-Mobile Vario II (HTC Hermes) it starts the process but as soon as it's about to start syncing my PC reboots. I've just got a new laptop and it syncs fine. I've been using ActiveSync for many years and this is the first time I've had this issue. I've also got an Orange SPV C500 (can't remember which HTC device that is) but it's a smartphone and it still syncs fine.
I don't have any software firewall enabled as I'm behind a hardware one. I've looked round the web but no-one seems to have this issue that the system reboots.
Any ideas? I've re-installed ActiveSync, I've not tried removing the partnerships off the device yet but I don't think it's even created on. I've tried repairing Outlook but that didn't help. I may try re-installing Outlook but that is a bit of a last resort.
Thanks in advance,
Rob.
I also had a no connection when I first connect to new computer....
Check the network connections, there should be a new network connection created for the computer/pda, check the properties and make sure all checkboxes are selected.
Mine wasn't ticked in the beginning, and was able to sync after I selected all the boxes...
WeeeRob said:
Any ideas? I've re-installed ActiveSync, I've not tried removing the partnerships off the device yet but I don't think it's even created on. I've tried repairing Outlook but that didn't help. I may try re-installing Outlook but that is a bit of a last resort.
Rob.
Click to expand...
Click to collapse
Windows XP has an event viewer (Control Panel/Administrative Tools/Event Viewer) that can probably tell you what took down your system. That would help isolate the problem - maybe.
Nothing so far... Does anyone else have any tips...