I've had a vodafone nightmare.
I called to get a pac code last week in order to migrate from vodafone to O2 to get an Exec. I was literally in the middle of ordering an Exec when Vodafone called me back and said, "We know you're leaving because you can't get an HTC Universal from us, well we've found one for you, we call it the Qtek 1620."
Erm, I said, that's not a Universal, it's a Blue Angel. Queue a long debate on the phone with them, the guy assures me it's definitely a Universal and even describes the rotating screen. I say fine, but please record my concerns...
Then followed days of broken promises regarding delivery... mistake after mistake, somehow they sent it to Newbury instead of Sheffield (easy mistake to make, of course!) and ultimately it arrived this morning... and guess what I received: A Vodafone VPA 1620, aka a Blue Angel. Grrr.
More long converstations resulted in, 'sorry but there's nothing we can do.'
So now I'm waiting for news on my order with O2 and deciding whether to return the 1620 or ebay it and maintain the minimum payments on the contract - I'd only be about £30 up in the long run but the cash in hand would be nice for Christmas.
And pity my poor work colleagues who've had to put up with my moaning about all this for the last week!
Matt S.
I'd return it - claim compo for being blatantly lied to and demand your release code and if anyone refuses you, escalate to the highest possible.
Returning my VPA 1620 to vodafone. They've given me some credit on my account (which is fine since my wife still has a vodafone handset on the same account) and made the expected copious apologies.
Ordered an xda exec from Mobilefun.co.uk which went through smoothly except for a statement at about 2pm 'yes it's in stock, in fact yours is being prepared for dispatch right now' to, at 4pm, "sorry we're out of stock - we should get some more in on Friday".
I'm beginning to think somebody upstairs doesn't want me to get a Universal!
This just isn't meant to be. Mobilefun now say they won't be getting any on Friday as O2 can't supply them, and they can't give any update on when they'll be able to. What a mess!
o2 stores have them in stock - either that or try onestopphoneshop
Probably because every man and his dog are buying them on cheap contract then ebaying them for a profit...
Not that its not a good idea, but a bit greedy and upsets the poorer people that want the phone and contract but dont have oooodles of money.
In Europe during the first 6 workdays after signing and 'activating the service of a contract' it can be cancelled without any reprecussions. During the first 2 weeks after something was 'bought' it can be returned to the seller to get a refund when a product doesn't do what you expect from it. Perhaps something to think of. This is settled by law and even if companies say it is impossible they never are above the law.
grtzzzz roel..
I'm not really sure whats going on with the o2 EXEC.
They are giving them away .. by the thousand weight.
I'm still waiting for one now, its on 'back order' and has been for some two weeks. They've even offered me an XDA IIi for free on o2 200!
I suspect they will either not have anymore of these coming in or something will change, probably the price or locking the sim/software to deter reselling.
Just hoping I get one now for the pre-agreed price and within my lifetime.
*sniff
onestopphoneshop don't have any. O2 say they do, but only at £150 :-(
hi
try this , a dedicated thread about how to get exec cheap
http://forum.xda-developers.com/viewtopic.php?t=32105
Thanks but I am getting it cheap ..
£149 + £15 a month o2 400
I just dont seem to be getting the f*** handset.
Still waiting after two weeks!
Related
Hi all,
I am close to throwing my XDA2i against the wall, picking up whats left and driving my car over it a few times, or maybe sell it on ebay .
My question, "How does the Universal fair, compared to the XDA2i"
Alarm loud enough to wake me after a heavy nights drinking?
Is the signal level better, does the signal not die from 2 bars or nothing just as you need to make a call
Can you answer ever call(i.e. don't get the unable to answer call message, I look at the walk every time I get this).
Does it not crash twice a day?
Does the mic work so that they can clearly hear you at the other end!
Oh on last thing is the camera any good?
As you can see I am very unhappy with my XDA2i, but with 6 months to run on my contract, I am wondering if it's worth the expense or would it be a case of out the frying pan into the fire.
Any comments would be helpful, comical or otherwise.
Paddy
PS as I am with O2 (the buggers), so I will proberly wait until orange release the MVP5000.
From my personal experience, I'd say yes, absolutely, upgrade NOW! All those problems are things of the past for me now.
I have a funny feeling that others may have different ideas though...
MacPad said:
I am with O2 (the buggers), so I will proberly wait until orange release the MVP5000.
Click to expand...
Click to collapse
I just spoke to Uplands ( www.uplands.co.uk ) and they'll have the Orange M5000 next week. O2 want £410 from me for an upgrade, so screw 'em - I'll give Orange my business.
How can you say you will swap to Orange, as you do not know how much they are going to charge for it yet, or do you know the price
Thanks
Brian
Hi Brian Colston,
Having been with orange for many years before, with thier excellent customer service, I was shocked to hear from O2 that to replace/repair my XDA2i dead pixel was going to take 28days, with no XDA lone phone.
Orange on the other hand gave me a new phone within 24 hours, OK so it costs an extra 5 quid a month but I would say it is worth it. I personally have had a P800 and a P900 replaced on this agreement.
I agree that if orange have a supid price then I will look else where, but I would be hard pushed to go with O2 again.
Thanks Sub69 and SiliconS, I shall wait to see what orange has to offer
MacPad said:
Hi Brian Colston,
Having been with orange for many years before, with thier excellent customer service, I was shocked to hear from O2 that to replace/repair my XDA2i dead pixel was going to take 28days, with no XDA lone phone.
Orange on the other hand gave me a new phone within 24 hours, OK so it costs an extra 5 quid a month but I would say it is worth it. I personally have had a P800 and a P900 replaced on this agreement.
I agree that if orange have a supid price then I will look else where, but I would be hard pushed to go with O2 again.
Thanks Sub69 and SiliconS, I shall wait to see what orange has to offer
Click to expand...
Click to collapse
So you pay Orange a fiver a month for 24-hour replacement but expect o2 to do it as part of the standard contract (they offer insurance as well)???
That's comparing apples with apples. :?
MacPad said:
Hi Brian Colston,
Having been with orange for many years before, with thier excellent customer service, I was shocked to hear from O2 that to replace/repair my XDA2i dead pixel was going to take 28days, with no XDA lone phone.
Orange on the other hand gave me a new phone within 24 hours, OK so it costs an extra 5 quid a month but I would say it is worth it. I personally have had a P800 and a P900 replaced on this agreement.
I agree that if orange have a supid price then I will look else where, but I would be hard pushed to go with O2 again.
Thanks Sub69 and SiliconS, I shall wait to see what orange has to offer
Click to expand...
Click to collapse
So you pay Orange a fiver a month for 24-hour replacement but expect o2 to do it as part of the standard contract (they offer insurance as well)???
That's comparing apples with apples. :?
brian colston said:
How can you say you will swap to Orange, as you do not know how much they are going to charge for it yet, or do you know the price
Thanks
Brian
Click to expand...
Click to collapse
You're welcome.
Orange are usually slightly more expensive than O2, but they are competitive so I'm guessing that their M5000 will be comparably priced. I don't mind paying a small premium to swap. Orange customer services have always been much better than O2's in my experience.
Hi Southern-man
I really don't want to say to much about which company is better, incase I end up in court , but reading the o2 insurance it make no claims to suppling a phone in 24 hours. I don't expect to get it for free with o2, my life is that sad that I need my phone 247. If o2 did 24 hour no quibal replacement return, I would get a black one instead of a gun metal one
Any colour apple will do, just so long as the price is right, the taste is crisp and clean and no nasty after taste.......
MacPad said:
Hi Southern-man
I really don't want to say to much about which company is better, incase I end up in court , but reading the o2 insurance it make no claims to suppling a phone in 24 hours. I don't expect to get it for free with o2, my life is that sad that I need my phone 247. If o2 did 24 hour no quibal replacement return, I would get a black one instead of a gun metal one
Any colour apple will do, just so long as the price is right, the taste is crisp and clean and no nasty after taste.......
Click to expand...
Click to collapse
Fair enough! if you've compared the insurance policies then no worries. I remember O2 gold being a no quibble policy but perhaps it's changed.
So you are paying Orange for insurance then?
Thought I would share this with you all, I know how I feel, how about you?
I have been bought an O2 exec on contract via O2 online as an Xmas present. The exec is an advanced device and many things can go wrong that may require it being returned for replacement. It would be difficult for someone without some technical knowledge to give an exec a decent test and ensure everything, BT, Wifi, 3G, SMS, Video, Camera, MP3 etc etc is working correctly. So I contact O2 and request nicely that they confirm my warranty does not start until the 25th Dec. My exec has arrived, I have not even seen the box yet, my wife has already wrapped it ready to place under the tree in a couple of weeks ready for me to open Christmas morning. I could have and still could open it up and test it to make sure I am happy everything is okay but I don't want to! I am so looking forward to opening and holding my exec for the first time on Christmas morning. I understand that if it did turn out to have a fault I would have to wait until I could get to an O2 shop to get it replaced, thats fine. However O2 have stated in there email to me, copy below, that they will not delay my warranty until the 25th and that it will expire while it is still unopened and unused. I am disgusted!
Dear Simon,
Thank you for contacting O2 Customer Service.
I am sorry for any inconvenience that may have been caused. The 28 day exchange
period for your O2 XDA Exec will end on 18 December 2005. We will not be able to
extend the exchange period for your phone.
If your phone is faulty, you will need to contact us before 19 December 2005.
We wish you a Merry Christmas and a very Happy New Year.
If you need further information about this matter, please reply to this email.
For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
-------------------------------------------------------------------------------
Can I have your comments please guys, I would like to forward this topic to them!
Thanks, Simon
Why didn't you bought it at the beginning of Decebmer. this way you could've returned it at the beginning of 2006.
Good luck and go enjoy your toy !
Because O2 were offering a "Today Only" discounted price on the day it was purchased.
@gooroo, so wanted to save money and you want special treatment? I'm not sure it is reasonable to have both!
My 2 cents
Your warranty will not have run out. Your right to an instant replacement will have run out. If the device is faulty it will still be repaired. But you might be without it for a month.
Expecting O2 to extend the 28day period on your say-so is unrealistic at best. Its not the way the world works (and never will be!).
If they allowed it for you, then everyone would be doing it to get an extra month or so added to the 28 days. They only have your say-so that you aint gonna open the device until December! If I was in customer support and a customer said this to me I would be skeptical to say the least!
If you are worried, and dont want to open it then I would send it back towards the end of the 28 days, say its faulty, and get a replacement. The replacement will have a renewed 28days on it from what I can gather.
Nigel
To be honest, you could have asked them in advance about this.
You cant change terms of contract willy nilly after the purchase. And chances are that the return/repair terms are tied into O2s contract with HTC.
Besides, theres still the 1 year warranty in case its faulty....
I did not think this was special treatment. It is common practice for shops to allow customers to bring faulty items back for replacement after christmas. How would O2 suffer from agreeing to my request, If the unit works fine they have nothing to fear do they? I have not asked for my contract not to start until the 25th I have not asked for my 1 year manufactuer warranty to start until the 25th. The sim card will not be activated until the 25th. I just feel that in this season of good will to all that this is no way to treat your customers, instead O2 customer services should be shouting from the roof tops that all phones bought for christmas can be replace if discovered to be faulty within 14days of christmas. I really thought I was being hard done by, but now I am starting to feel like I am being the pain in the arse.
@gooroo, look just open it and play with it for a few days and make sure all is well. Then seal again and it will be even more fun to wait until 25 Dec, a bit like foreplay
And you'll the reassurance that on 25th your device will be perfect and no disappointment
Are you for real ?
I am disgusted!
Click to expand...
Click to collapse
Personally, I'm disgusted that you think your so self important that you believe a company should bend over backwards to accomodate your individual Christmas gift requirements.
Imagine if everybody took this stance and ordered electrical items or whatever, but asked for their Warranty to start at a given date because it suited them ?
No offense intended, i'm just kind of surprised anyone would be "disgusted" and "angry" at a service that is quite honest and open about having a fixed 28 day warranty period. :roll:
@gaspx, its not just a given date, its the date at which retailers make a huge amount of profit from us their customers every year!
As for being sceptical, its not like they would not be able to check if I had used it before hand, as soon as I register the sim their network would know.
Anyway, I guess I am being over the top. I am sure it will be fine anyway looking at all the reports on here from people saying, buggy, slow, crashes, not working etc etc. Perhaps I would not be so concerned if we were not expected to beta test their stuff in the first place!
Regards, Simon
i feel that the company did nothing wrong. you already got it at a special price and if you want to have standards for yourself (not opening presents till xmas day itself), you expect others to follow suit.
As has been said previously...the 28day is a right to return the phone as a change-of-mind option only. The warranty will not end after that period - if the phone has a fault when you start using it, you can send it back for a replacement.
Ant
Sorry guys, look I must really have got this badly wrong. My mistake, I really thought you would all take my side and just think O2 were being mean. I dont earn alot of money, it takes some saving before we can afford to buy something like the exec. Like buzz says, I have a family to feed and this is the one time each year that I can choose to have a little luxury. It's not like I am being strange wanting to wait until Christmas before opening presents, I am pretty sure millions do the same thing the world over.
What I was asking for from O2 costs them nothing, indeed if nothing was wrong with their exec it really would cost them nothing and if there was something wrong with it then they would have had to replace it anyway. All I was hoping to avoid was being disasppointed by receiving a gift from my wife at Christmas that did not work and then having to wait 2 weeks maybe before O2 replaced or repaired it under the 1 year warranty.
Sorry to have got you all wound up. I will shut up now and eat some humble pie. Certainly didn't expect this kind of response doh!
Regards to you all, and have a GREEEEAT Christmas guys
Simon
Just to cheer you up a bit, the XDA comes with a 2 year warranty, not one!!!
Stop being negative. Enjoy what you have.
gooroo, the one thing you DO want to check (and your wife can easily do this for you now without any technical knowledge) is that they've sent you a NEW Exec. I.e. one that's never been touched before. There are several reports on these forums of O2 sending out previously-returned Execs to new customers instead of sending them fresh ones and reserving the fixed/secondhand ones for warranty returns.
Get your wife to open the box and see whether it all smells new, whether everything is neatly wrapped up in little bags and whether there are any finger prints on the box, the manuals and the Exec itself.
If it looks suspicious then call O2 and stick a rocket up their collective arse. Their practise of selling second-hand phones as new is ****ing disgusting and they should be investigated by Trading Standards. :evil: Just MHO, of course.
After all this I hope you're really happy with your Exec and that you have no problems with it. Have a good Christmas and don't neglect the kids to play with your new 'baby'!
For what it's worth I don't think some of the responses above were warranted (no pun intended)...you made an honest post and people should perhaps have not jumped down your throat about it.
Bottom line is though that the 28day thing is a have-you-changed-your-mind-about-wanting-the-phone thing. Sure they could exercise a bit of festive understanding but it's not their obligation to be. But as your main concern is that it works, not that you won't like it, the 28day limit is irrelevant.
I do suggest that you get your wife to check that it's not a return (I got a refurbished XDA2 supposedly as brand new and I demanded they send a new one out - I didn't return the one I had til they did) and then get her to wrap it all up nicely again. If it's faulty when you get yer mitts on it, then you have the right to send it back as such.
Hope it all works out well for you, which I'm sure it will.
Merry Xmas everyone!!
Ant
Anton.Valleyman said:
For what it's worth I don't think some of the responses above were warranted (no pun intended)...you made an honest post and people should perhaps have not jumped down your throat about it.....[snippy]
Ant
Click to expand...
Click to collapse
Yes, you should only expect posts that agree with whatever you say.... SURE!
:wink:
tyl said:
Yes, you should only expect posts that agree with whatever you say.... SURE!
:wink:
Click to expand...
Click to collapse
LOL, I'm only saying that looking at some of them, I think he was a bit hard done by. Anyway, subject closed now I guess.
Ant
Yeah, well, at the risk of flogging a dead 'un, I wanted to pitch in to support the OP and say I'm doing the exact same thing. I also asked if I could have my renewal start from the 25th so I would have the full 28 days and was told that no, it would actually start that same day, regardless of the fact that I wasn't going to receive the Universal for an unknown period of time...
Knowing that, when it arrived I opened it up (loooove that box) checked it was all ok, doing a hard boot and basic install etc then gritted my teeth and wrapped it all back up again. This was a few weeks ago now (3+ anyway) and I will *never* do this again! :lol: the suspense is killing me!
Respect is due to the OP for delaying gratification in a world obsessed with instant pleasure, and for eating humble pie, another increasingly rare trait.
@gooroo: Do get someone to check that it is an original and maybe run through a basic reboot / sim check because it's easy to do and worth making sure that Christmas day (Christmas Eve for the Catholics amongst us) doesn't end with a whimper
29 days to go...........
I have a project where I will be porting an application (VB and SQL) to WM5.0 and the target is expected to be an O2XDA Exec, Orange SPV M5000 etc... Universal??
Anyway I am trying to figure out if these are dodgey at all but there seem to be plenty of new O2XDA Exec on ebay with prices way below what the same units would/should cost from O2 et al without contracts.
I expect a few members might have bought from ebay??? so asking what peeps views are.
The sellers always seem to have 20 or so units but everything is anonymous and seem to have to part with money in advance and cannot do this in person so more than a bit cautious.
I am going to need a couple for development and testing.
Regards,
Dom
Universal from Ebay
I bought my brandnew O2 XDA Exec from Ebay for less than 2/3 the price you would pay for it from any 02 shop. No problems at all
OP, you've just described Ebay as whole ;-D
I suppose it's like everything else on that site: sometimes you get a good deal, sometimes you get burned. Personally I had good and bad experiences on Ebay, just like any other 'ad board' site or magazine.
EDIT: check out this post: http://forum.xda-developers.com/viewtopic.php?t=53525&highlight= for a cautionary tale...
Re: Universal from Ebay
elkitos said:
I bought my brandnew O2 XDA Exec from Ebay for less than 2/3 the price you would pay for it from any 02 shop. No problems at all
Click to expand...
Click to collapse
From an individual or a trader outlet?
Sorry to ask but these are not cheap enough to make a mistake.
Regards,
Dom
mdaexecfan said:
OP, you've just described Ebay as whole ;-D
I suppose it's like everything else on that site: sometimes you get a good deal, sometimes you get burned. Personally I had good and bad experiences on Ebay, just like any other 'ad board' site or magazine.
Click to expand...
Click to collapse
Ditto, why I was asking. Don't want to get burned for £500 and no XDA's.
Found what seemed to be a good deal at about 2/3 (£280) of the RRP (£400 ish) from one ebay trader. I wanted to exchange cash in person and all of a sudden it wasn't possible and there was this reason and that reason why they couldn't... all sounded far too dodgey to me.
BTW it was someone from O2 shop that said look on ebay when I said I just wanted the phones without the contract.
Dom
I got my MDA Pro from eBay for £250. It was brand new and sealed, I am very happy with it.
You have to be very careful when you buy from eBay.
Always email the seller and ask if you can collect and pay cash. If they refuse then ask yourself why? Maybe its dodgy - sometimes it maybe genuine.
Also check their previous selling history - if they have never ever sold any pdas/phone and suddenly they have 20 PDA's for sale then be careful - usually very dodgy.
Good Luck...
On the matter of refusing to accept cash to be fair I suppose I'd be the same. When you bet on something it clearly tells you how the payments are accepted: usually paypal.
Personally if someone bought my 500pounds device and wanted to switch the payment mode to cash right after winning the option, the alarms bells would be ringing too. I'd probably just say no and explain the above but some people don't like saying no and rather make crappy excuses instead... in which case the alarm bells would then be ringing in the buyer's ears this time round...
From an individual.
mdaexecfan said:
On the matter of refusing to accept cash to be fair I suppose I'd be the same. When you bet on something it clearly tells you how the payments are accepted: usually paypal.
Personally if someone bought my 500pounds device and wanted to switch the payment mode to cash right after winning the option, the alarms bells would be ringing too. I'd probably just say no and explain the above but some people don't like saying no and rather make crappy excuses instead... in which case the alarm bells would then be ringing in the buyer's ears this time round...
Click to expand...
Click to collapse
Oh wasn't before winning, insisted on emails with bidders before he would accept any bids from you. Would cancel bids otherwise.
It looked like he had the items as a fixed price and would sell direct just not through ebay and so no ebay protection etc... why I asked face to face and cash.
Regards,
Dom
what kinda apps r u gona be porting?
I am porting amateur radio logging, prediction and rig control software(last one a bit of a non-starter as these do not have USB host and not sure can get rs232 connectivity working).
There will also be some additional Oracle, sql2000 and sql2005 monitoring apps written using VB .net
Regards,
Dom
I bought my O2 XDA Exec from Ebay, Paid $650.00 for it new in box and have had no problems with it. The seller was UK based and I live in the USA.
Well, my contract with O2 was up for renewal a couple of months ago and I said that I wanted my PAC code as I was going to switch to Orange as I wanted a Universal. In the end O2 said I could have a new O2 Exec for FREE on a O2 500 tarrif for £25/mth. Of course I accepted.
Dom,
I got a refurbished Vodafone V1640 from a business seller on ebay for £240! It came with everything in its original box. The only flaws were a small scratch on one of the hinges (stated in description) and a little polarisation flaw on the screen (NOT stated in description, but it's not too much of a problem). Overall I think I made a good purchase.
Hi I have looked on the forums and have found a bit about phone insurance. I stood on my XDA exec ( I know what a c**k) its knackered. The screen has popped the silver bit on the back has come up in one corner and the flip / rotate mech snapped so the screen flaps about in the wind.
Yes I was drunk
Yes I am stupid
Yes I have made a claim.
I have sent it in today to LSG (lloyds tsb phone insurnace). From looking at other web sites my concerns are as follows :-
1) They will not be able to get the parts to repair the exec.
2) If they replace my phone they will not be able to get an O2 one (I know the imate is the same but I like it in black).
From what I have read elsewhere people have had a real issue getting top of the range PDA's fixed (unless its by the network insurance when they mostly get new ones) Most of the time people get offerd a cash settlement.
Has anyone else claimed through Lloyds phone insurance or any other 3rd party insurance and got a replacement phone ?
If they want to settle for a cash sum. How much should it be ??
any help on this would be good ???
Have edited my first post to be more specific. Anyone ??
here is the answer to anyone who is interested. they tried to get me to take a nokia n91 or n80. I said no.
told them I wanted an exec or the cash. after about 10mins of holding ect I got a supervisor who tried to tell me how good the 91 was. I still said the same. put on hold again.
they came back on and said your exec is in the post.
here's the deal. full new boxed o2 xda exec.
I got my first on in feb 05. this one feels much more solid. the screen flip is much tighter it has come with new rom installed. seams faster.
phone signal is better.
the whole unit seams much more soild than the first one??
could it have been that my first unit was a recon ?
anyway very happy
It seams I spoke to soon. The screen has started to flicker (brown lines jumping all over the place) this is very random but the unit has done it about 5 times now.
It will have to go back.
Can I ask for Cash instead of a new phone ??
Phoned them. Sending it back.
Will make me a cash offer when the get the phone back.
Think im going to go back to Ipaq. Had nothing but problems with this phone.
Hi I have just had my claim paid up by the same insurance (lloyds bank) They told me they do not have any xda replacements and would either give me a nokia n91 or cash settlement I went for the cash they paid me £450 for a xda IIs (ba) £450 is the maximum they pay out so you would more than likely get the same.
I have been informed by a supervisor today that the max they will pay out is £600. They use GSMarena.com to price up what they pay out. Universal costs around 550 - 650 GBP depending on where you look.
The girl on the phone said they will price it on the day the get the damaged one they sent me back. They have 3 suppliers (she would not name them) and they take the average as the units value. I would think they then knock a bit off.
I expect at least £500.
andytl
How quickly did they pay you. I have read on other sites it takes them ages to sort it out.
If you look on there website it states a maximum figure of £450 I doubt they will go over it.
I am a platinum account holder and should be covered up to 600 GPB
We will see I will post when I find out.
Lloyds TSB insurance
Hi!
I've claimed for 2 Xda2i machines that I lost via lloyds TSB insurance which is part of my gold account. each time they've been great at sorting things out for me.
My last claim they informed me they had no replacements and so like others have already mentioned, went for the cash settlement. They paid me £450.
You can only claim twice in every yearly period so I've used up my 'allocation' as it were! I'll ring them next to see when I'm allowed to claim again if needs be. To minimise my risk, I've started carrying my phones in aluminium cases, in my pocket where they cannot fall out and get lost/broke screens again !
I recommend lloyds tsb insurance via lifestyle services group - quick hassle free insurance !
Cheers! Dennis! West London UK!!
Well got the call today. £569.00 offered and taken.
Going to jump ship to ipaq hw6915 here I come.
Ill no doubt be back.
Hi, I really kind of hate askin questions like this, cause so many opinions can vary, but I am trying to get a few ideas on reputable dealers, since I have never dealt with any of them before, I was planning on getting one through Smart-Mobile-Gadgets, they were just mentioned in a few reviews/posts I read in the beginning and seems like a good dealer, but I see so many other places offering TyTN's now.
If you have bought a TyTN and recieved a US charger without the UK adapter, or have had to send your unit back for warranty and recieved good customer service or know of places with good warranty contracts/extended service, or just know of a very reputable dealer, any info you might share would be greatly appreciated.
Also if you happen to know any dealers that have been shipping the 630 serial models.
Thanks
I used phonesource-usa via eBay w/o any issues at all. When Christian replaced my original TyTN, the new one came through with an HT630 serial number. He offered a 3 day return policy on eBay. I'd also check his website to see if it's the same there or not.
I have heard good things about phonesource, but MMB (Mad Monkey Boys Gadgets) I have dealt with personally and he is excellant. Recieved a USA Charger with mine and the 630+ Ser #. excellant communicaitons as well.
I went through quite an exercise on my quest for a TyTN:
1. I went to Smart-Mobile-Gadgets, and pre-ordered an early shipment from him in late July for an August ship date. Unfortunately, he ended up getting a bad shipment (all MTeORs and no TyTNs), but I'm happy to say he promptly refunded my money. (Overall experience: no phone but still an "A")
2. I went to PhonesourceUSA. I bought a TyTN (628-series), which he promptly shipped to me overnight (I paid extra for that). (Overall grade: "A+")
3a. After about a week with the TyTN, I experienced the stupid stylus silo problem. I arranged to have the device replaced as a DOA. In support of this, I shipped the device out for Saturday delivery, with the expectation that a replacement would be shipped back to me the following Monday. I would have preferred that he ship the replacement before he received the bad unit, but I could live with this arrangement. (Interim experience: "B+")
3b. Well, it didn't ship on Monday... and it wasn't until Tuesday when I called to complain that he did ship a device... but he shipped it 7-day Ground! Unfortunately for me, this happened around the Labor Day holiday, and a full 10 days passed without my replacement TyTN. Suffice it to say I was IRATE... especially after having paid the premium for overnight the first time around and specifically requesting that he send it as quickly as possible (I needed my phone back). Bottom line, I did get my new device earlier this week (630-series), and it seems to be working fine, but the shipping fiasco turned what had been a very good sales experience into a very disappointing one and soured my opinion of this vendor. (Overall grade: "C-")
So the moral of the story: go with the vendor that's going to do right by you on the support front. Given the opportunity to do this all over again, I think I would have bought from MadMonkeyBoy. Although his website is the toughest to use, he's got the scale and the track record to back up what he sells.
Of course this is just my personal experience/opinion and YMMV....
madmonkeyboy all the way.
Bought my HTC Prophet from him....
And now my HTC TyTN.
I keep telling myself not to get the Trinity when she comes out but I'll most likely get that from David as well.
My TyTn
I bought my TyTn at my local dealer !
Fox-Computer in Paris http://www.fox-direct.com
With the GPSlim 240 Holux.
MMD too
www.itmagasinet.dk
I wouldn't recommend for anyone else though; they don't live up to their responsibilities concerning RMA.
Luckily I'm getting more and more happy with my device, so I'm not going to return it anyway ;-)
/Martin
MadMonkey Boys if you are in the states. Not a big bells & whistle web site, but offers fast, reliable service, and stands behind his sales.
john1027 said:
MadMonkey Boys if you are in the states. Not a big bells & whistle web site, but offers fast, reliable service, and stands behind his sales.
Click to expand...
Click to collapse
I'd rather David spend his time on Customer Service and fast shipping than a website.
Brought mine from mobileshop.com - placed the order about 2PM, arrived 9AM the next day! Didn't even pay a dime for the device or shipping. £35/18months. Magic.