Hi guys,
ive had my exec for about 2 weeks now. In the last week it has started to randomly loose network signal. It keeps searching till you either soft reset it or turn flight mode on and off. It will find a signal in about 10 seconds after that.
Is this there a 'dont keep loosing signal' setting that im missing?!
Mine does the same thing - annoying as hell! Not worked it out yet.
Are you talking about telephone or GPRS signal ( U or G )
Phone signal
everything! it looses all signal.
I called o2 and they want me to go into an 02 shop for them to have a look at it before they give me a replacement
The are all 'handset trained' apparently.
I also called o2 a week ago stating the same problem, They gave me a refferance number and said they will look into it, But of corse 1 week later they have not called me, So this afternoon i will find the referance number and give them a call.
I will post ther Bollox answer on here tonight
John
Same problem here with a MDA Pro. I ahve noticed that this happens when I am roaming in Germany as well. Very anoying. That and the thing freezing in a call and needing a re-set. This is my second one as the first one the screen portion became loose, happened on the one before as well.
I have the same problem althoughmine will refind the signal after about a minute. It seems to disappear whenever I ask thephoneto do something new (open a program etc).
I finally persauded T-Mobile to exchange mine so I'm getting a new one delivered tomorrow.
I'll let you know if that fixes it!
Andy
My XDA2 used to lose its ability to communicate if I was out of a signal area for more than 15 minutes, but I haven't had it happen yet with the Exec. A soft reset or Flight Mode on/off cycle would fix it.
It is frustrating but didn't happen often.
Well i phoned o2 and they said there was still no answer and that no one else had complainded about this, So i told them of this forum......
As per the last post i have also had this on a 2 and 2i, and i gree if its out of servie for a few mins its seems to give up looking for service until you reset.
mine has done it overnight befor, i looked befor going to bed and it had just the 3 dots flashing where the aerial should be. the next morning it was still the same, quick soft rest and into full service, thats when i first rang o2
John
I've had this on all my XDAs in the past, and seems to continue with the Exec.
Very annoying, but not sure what can be done about it.
Ant
guys,
wait for a rom upgrade from o2, ( with new radio rom)
that should solve the problem.
happens with xda, xda2, skipped xda2-i and xda2-s,
and now it's back.. :roll:
Hi Guys, I have been having this problem for weeks with my MDA Pro. I convinced myself it wasn't the phone and that it was T-Mobiles Network. In desperation last night I spoke to T-Mobile about the problem. They told me it was a faulty phone and that I would have to contact the supplier of the phone and ask them to replace it. I tried to explain others had the problem and that I wasn't happy to have to send my phone off and wait for a replacement. But no avail. So I sat down at home and looked at the settings. I think I might of cured it! Maybe it is a fluke but by clicking the signal meter and going to settings, then changing network selection to manual it has stopped hunting when it loses signal and quickly re-picks it up. HNope this helps others.
Giles.
abarthsmart said:
changing network selection to manual it has stopped hunting when it loses signal and quickly re-picks it up. HNope this helps others.
Giles.
Click to expand...
Click to collapse
Defenitely...that did it.
I had the same in Holland with KPN: while switched to manual no more problems.
In Romania however, where I also have UMTS, I had to switch it back (or it switched itselve back, after changing SIM card, I don't remember) to AUTO.
There it switches from GPRS to UMTS if UMTS signal is OK.
Huib
Ok, i have the same problem. Have GPRS Always on set in registry and 10 minutes ago, my MDA Pro lost GPRS connection. It trys to reconnect all the time. But no Connection can be build up. After Flight Mode and back, i get a connection immediately. But on start of MSN Messenger, it loses the connection again and does the same loop like before. Only a softreset brings my connection back to live.
Looks like a ROM issue. Maybe GSM or CE.
I am delighted to say that my replacement MDA Pro seems much more stable in the signal department. Although I still loose signal ocaasionally, I no beleive that is due to poor signal area and not the phone...
If you phone isloosing and reconnecting all the time then like mine it is probably faulty! Hopefully the ROM upgrades will sort out the last few issues I'm having!!
I love this phone!!
Same problem with JASJAR
People still have this problem? i'm using radio 1.03.01. When i used the original firmware, the phone part would lock up (Would get the busy - wait 15 seconds and try again, but it would never clear - had to soft reset)
With the 1.03.01 radio, i still get disconnected, but it'll find the signal again after a few retries - which is very bad! I rely on the phone at work, and people can't get through when it's disconnected. I have full signal strength (4 bars) so it's a software/hardware problem.
It looks like maybe it happens more frequently when charging or activesync'ing, than when it's disconnected from usb.
Can anyone confirm having the same problem, and it getting better or FIXED with the new radio firmware? If not, i'm going to have to return it.
Michael
I am using radio version 1.04.02 on the O2 exec, although i use a Vodafone SIM (supplied by work!). Mine suffers from the same problem, mainly at home, which is a very odd signal area for Vodafone. I can go from no signal to full signal to none again, and yes, sometimes it drops completely and needs a soft reset - bingo! full signal again.
Switching the network type from auto to GSM does seem to make the unit a little happier, but i need to use WCDMA when possible, so i leave mine on auto and live with the dropouts!
Lets hope the next rom fixes the problem.
Cheers
Paul
I have the same problem with my XDA and O2. a soft reset nor a full reset have been able to fix the problem. :roll: is the new rom version available as yet?
Related
Quite often these days I am getting the issue mentioned above. Even soft resets do not seem to help. Until I reset a few more times.
What might be the cause of this? Thanks.
Hope someone might be able to assist on this. Thanks.
I'm also getting this message nearly every time I try to make a call. The phone then looks like it resets the connection with the cell tower and it successfully completes the call on the second try. Then the next time I try to call someone else it fails again. I came to this forum to see if anyone else has experienced the same problem.
Hey joej, I found out what might be causing the problem: make sure that your ActiveSync is closed before you try making a call. That fixed the problem for me.
Also, here's a quote from an email from one of my coworkers:
"Your Tytn was probably trying to dial a data connection at the same time that you were trying to dial voice and so it has to cancel the data request before you can dial out. There is a registry tweak you can do to the Tytn to keep the data connection always active when the phone is not in use and this may make it less frequent that you would have a problem
Activesync is supposed to stop when your data connection is unavailable. If you are making or receiving a call on the TyTN (or any GSM phone) your data connection will not be available and therefore not run. Do you have a lot of 3rd party apps running at startup as well? I have rarely had a problem with my Tytn and never during a call unless my battery dies on my BT headset mid call and then the device may get confused."
Hope this helps!
BlindDriver said:
Hey joej, I found out what might be causing the problem: make sure that your ActiveSync is closed before you try making a call. That fixed the problem for me.
Also, here's a quote from an email from one of my coworkers:
"Your Tytn was probably trying to dial a data connection at the same time that you were trying to dial voice and so it has to cancel the data request before you can dial out. There is a registry tweak you can do to the Tytn to keep the data connection always active when the phone is not in use and this may make it less frequent that you would have a problem
Activesync is supposed to stop when your data connection is unavailable. If you are making or receiving a call on the TyTN (or any GSM phone) your data connection will not be available and therefore not run. Do you have a lot of 3rd party apps running at startup as well? I have rarely had a problem with my Tytn and never during a call unless my battery dies on my BT headset mid call and then the device may get confused."
Hope this helps!
Click to expand...
Click to collapse
thanks for the update, i however am experiencing this issue once in a while and it is not with the activesync running nor a data connection going on. ugh..... guess mine is odd
Me too
Thank so much for the post count me in there too. I am southern central PA and just last week this started happening to me too. I have an 8525.
I have no acrive data connection nor any apps running that force a data connection. Every morning I have been resetting the phone 5-6 times before the freezing stops and it works. So annoying.
I am suspecting it is a network issue with cingular and them upgrading to 3g in my area. I suspect it as I had to travel north this week and discovered 3g coverage in Harrisburg so I am betting that is it.
I feel your pain and I have no fool proof thing to do on the phone to fix it. But man the phone on the 3g is fantastic.
duman95 said:
Thank so much for the post count me in there too. I am southern central PA and just last week this started happening to me too. I have an 8525.
I have no acrive data connection nor any apps running that force a data connection. Every morning I have been resetting the phone 5-6 times before the freezing stops and it works. So annoying.
I am suspecting it is a network issue with cingular and them upgrading to 3g in my area. I suspect it as I had to travel north this week and discovered 3g coverage in Harrisburg so I am betting that is it.
I feel your pain and I have no fool proof thing to do on the phone to fix it. But man the phone on the 3g is fantastic.
Click to expand...
Click to collapse
yup, everything rocks in it except the phone functionality really needs to be improved to be more usable.
do you know how i can use the phonepad to do t9 for replying SMS ? right now i am finding it hard to do so as i need to use the normal input methods which is not as easy as a normal cellphone
omg I'm from Singapore using Starhub think I'm having the same problem too. Dopod 838 pro.
A soft reset works for me, but very frustrating coz you dunno whether you are missing calls - the screen shows mobile is up with signal and all but people can't call in.
Just started happening to me past few days but then again I just took over the phone from a friend who bought it 3 months ago (latest batch)
So frustrating. ... seems related to the activesync.. but then again still happens when activesync's not involved.
duman95 said:
Thank so much for the post count me in there too. I am southern central PA and just last week this started happening to me too. I have an 8525.
I have no acrive data connection nor any apps running that force a data connection. Every morning I have been resetting the phone 5-6 times before the freezing stops and it works. So annoying.
I am suspecting it is a network issue with cingular and them upgrading to 3g in my area. I suspect it as I had to travel north this week and discovered 3g coverage in Harrisburg so I am betting that is it.
I feel your pain and I have no fool proof thing to do on the phone to fix it. But man the phone on the 3g is fantastic.
Click to expand...
Click to collapse
Same here anytime Cingy plays with towers, have you ever got a message stating the call can not be completed at this time? Been getting that one lately as well.
I think that it could be an issue with the phone heightened by the nature of the cell network.
I am wondering if the phone has issues handing off between cell towers as I have the band tab active and there are freq choices so I wonder if the phone even on gsm has some issues dealing with hand offs.
I locked it on gsm and still had issues with the phone. I locked it on 850 and still had phone issues. Put it in auto for the freq and still had issues.
On the U network on Cingular since its the only one the phone is excellent. Data and voice work great. So it will get better in the US for us on Cingular. But man its going to be really annoying during the roll out.
I'm on T-Mobile and I'm seeing this problem as well. (It didn't go away after closing ActiveSync like I said it did earlier.) The weird thing is that this wasn't a problem until about a week or two ago; now all of the sudden it's happening constantly.
Also, I just installed the newest HTC ROM (1.35.255.2) yesterday and now my phone has started to drop calls. I've never had a problem with dropped calls in the 2.5 years I've lived in this apartment.
Ain't technology grand?
Well things have not improved for me. Today after 8 resets the phone finally settled down and did not freeze and was able to get on the network. It has been terrible for me the last 2 weeks...
I removed the eten dialer skin I was using. I wanted to make sure it was not due to replacing the Cingular phone skin.
We shall see tomorrow if the phone is able to work without multiple resets..
If not it is off to a hard reset and re-load to see if that improves it any...
I have taken the plunge and did a hard reset plus reinstall of everything. I had the same apps installed again and the problem seems to be gone now. *touch wood* hopefully this doesn't come again... a restore takes too long. I have also installed Sprite and did a full backup of the phone including the memory card just to be safe.
This problem started for me this morning. (NYC/NJ Area - USA). I did a hard reset (actually, two) this morning, and it didn't fix it, even when the phone first finished the initial load (in a virgin state). Then, around 11:00am, it began to work again. Now, it's about 6:30pm, and I need the phone to call home to tell them I'm gonna be late, and it's out again. Seems like it's something not to do with the phone, but with the network (I hope). It won't connect in GSM, UMTS, or AUTO modes, FWIW.
Oh well, sure hope it doesn't takle two weeks to "go away".
returned
Well I returned mine. Did the warrenty exchange. So far so good. No freezing and the phone seems to hold onto the network ok now.
I truly believe mine was defective. As the phone would show searching and not connect to the network.
I think that not being able to make a data connection is a network issue as it clears up in a few days.
pvs said:
This problem started for me this morning. (NYC/NJ Area - USA). I did a hard reset (actually, two) this morning, and it didn't fix it, even when the phone first finished the initial load (in a virgin state). Then, around 11:00am, it began to work again. Now, it's about 6:30pm, and I need the phone to call home to tell them I'm gonna be late, and it's out again. Seems like it's something not to do with the phone, but with the network (I hope). It won't connect in GSM, UMTS, or AUTO modes, FWIW.
Oh well, sure hope it doesn't takle two weeks to "go away".
Click to expand...
Click to collapse
also in the same area, experiencing similar problems within certain specific locations. Noteably these are locations that I get SPOTTY UMTS service, so I assume a tower upgrade is in progress or something that is causing this. Where I have full umts service, the problem does not occur.
at times i have signal, but calls don't come through (rings to calling party, but goes to voicemail before my device rings).
This is something related to 3G because when the sim is put in a blackberry 8700c, everything works A-OK.
Glad to know i am not alone in this
I have similar problems. Especially in the university of Hannover. There is UMTS. Since a few days Data Connections via Active Sync don't work.
Before I had problems with calls. For example freezing during call.
And of course in the university and on other places I have often to do calls twice.
I called O2 for that problem. They are upgrading the cell around the university to HSDPA.
Hi to all !
I had the same problems, then i removed the microSD card and the problem was gone. Now i am testing the phone without miroSD card. I forgot to say that i had the problems with boot too(No GSM) and now it boot perfectly.
Best regards
O2 XDA Trion (dopod rom)
I finally had to return the phone under warrenty. It degraded to no gsm all the time fresh from a hard reset with no mem card. The new device has been flawless radio wise for a week now.
Problems with XDA Trion SOLVED !!!
Hi again !
The microSD card was NOT the problem ! I tested the phone without SD card but that was not the problem. Then i go to my provider and change the SIM card with new one (the old one was very old so i buy new one) and wauuu it works. The XDA TRION needs the sim card with UMTS suport then it will work fine. So far NO freezing at all. I will let you know in a few days if something strange will hapen.
Best regards
Hi, to all with the problem “The operation failed” when trying to make a call:
Try to switch off bluetooth (specially if you are in UMTS (CMDA) network) and then try to make a phonecall again.
For me this helped to solve it.
First I also thought that it’s only a Provider network problem (I have 2 different providers, with one it works, with the other I have the “operation failed” problems).
So it is 100% a phone software problem. (Shame to HTC)
Give feedback if it helped you too.
I have a problem reconnecting to the Internet using GPRS/3G on my T-Mobile Vario II.
It (usually) connects to the Internet first time without problems (although recently even this has been so-so) but I can never (rarely) connect a second time after I have disconnected.
I've posted about this before and been advised to: (1) don't disconnect (but this runs down my battery and the phone gets hot); and (2) stop all running programs since one my be interfering with the connect (this sometimes works - but usually not).
I have discovered a full-proof way of reconnecting is to use Communication Manager to manually disable my phone and then re-enable it - but this is a pain.
So, I have a few questions.
1. Does any other T-Mobile/Vario user have this problem?
2. Is there any way to cure my problem?
3. Is there a better workaround?
Cheers.
Bobby
bobbyelliott said:
I have a problem reconnecting to the Internet using GPRS/3G on my T-Mobile Vario II.
It (usually) connects to the Internet first time without problems (although recently even this has been so-so) but I can never (rarely) connect a second time after I have disconnected.
I've posted about this before and been advised to: (1) don't disconnect (but this runs down my battery and the phone gets hot); and (2) stop all running programs since one my be interfering with the connect (this sometimes works - but usually not).
I have discovered a full-proof way of reconnecting is to use Communication Manager to manually disable my phone and then re-enable it - but this is a pain.
So, I have a few questions.
1. Does any other T-Mobile/Vario user have this problem?
2. Is there any way to cure my problem?
3. Is there a better workaround?
Cheers.
Bobby
Click to expand...
Click to collapse
Hi Bobby, I had exactly the same problem with mine, I even phoned T-Mobile up a few times and they went though re-entering settings which worked once but then wouldn't connect again, after searching I came across a thread that mentioned a setting which needs to be turned on which is HSPDA, I phoned up T-Mobile and they put this on my account (it dosen't cost anything) and it now works perfectly every time plus it is a lot faster, I am getting between 750 to 1300 kbps where I was getting about 250-300 (before the connection problems), hope this helps
Thanks for the advice. I'll give it a try.
I am amazed to discover that HSPDA is not enabled by default by T-Mobile. What's that about?
I phoned T-Mobile and the support person confirmed that HSPDA is not enabled by default and has to be requested and takes "up to 24 hours to become enabled".
So I'll check tomorrow if this cures my problem.
The T-Mobile person claimed that this would not effect my problem and suggested I disable 3G and connect via GPRS.
bobbyelliott said:
The T-Mobile person claimed that this would not effect my problem and suggested I disable 3G and connect via GPRS.
Click to expand...
Click to collapse
It won't, the two are unrelated. I had the same problem a few months back and it miraculously cleared up. I wish I could tell you I knew why, but I do remember that I uninstalled some applications and removed a few things on the today page. All I can suggest is giving it a try and see what happens. Maybe post a list of your apps and I'll see if I recognise any?
Lee.
bobbyelliott said:
Thanks for the advice. I'll give it a try.
I am amazed to discover that HSPDA is not enabled by default by T-Mobile. What's that about?
I phoned T-Mobile and the support person confirmed that HSPDA is not enabled by default and has to be requested and takes "up to 24 hours to become enabled".
So I'll check tomorrow if this cures my problem.
The T-Mobile person claimed that this would not effect my problem and suggested I disable 3G and connect via GPRS.
Click to expand...
Click to collapse
Don't know why they do not set up HSPDA as a default, maybe they are trying to restrict the usage? I did read on another forum that T-Mobile can be reluctant to turn HSPDA on and it may take a few calls to them to actually getting it switched on properly
When they turned HSPDA on my problem with not connecting was solved instantly while I was on the phone to the tech guy, he had rung me back on my landline and got me to do a soft reset while speaking to him and it has been fine ever since, he did go on to say that this had nothing to do with my problem and that it is not any faster than normal 3G in most cases but it has solved it and it is much faster, obviously just a coinident then
Before hand I did wonder if it was due to any apps I had loaded but I did a hard reset at one point to bring it back to the T-Mobile default settings and the problem was still there
LeeJS said:
It won't, the two are unrelated. I had the same problem a few months back and it miraculously cleared up. I wish I could tell you I knew why, but I do remember that I uninstalled some applications and removed a few things on the today page. All I can suggest is giving it a try and see what happens. Maybe post a list of your apps and I'll see if I recognise any?
Lee.
Click to expand...
Click to collapse
It hasn't. :-(
Here is a list of all the (extra) programs installed on my Vario.
Yahoo Go
Office Onenote Mobile
GooSync
VITO Audio Notes
pRSSreader
eWallet
Skype for PPC
MS Live Search
ListPro
Fizz Traveller
Thanks for trying to help.
variotwo said:
When they turned HSPDA on my problem with not connecting was solved instantly while I was on the phone to the tech guy, he had rung me back on my landline and got me to do a soft reset while speaking to him and it has been fine ever since, he did go on to say that this had nothing to do with my problem and that it is not any faster than normal 3G in most cases but it has solved it and it is much faster, obviously just a coinident then
Click to expand...
Click to collapse
How do I check if HSPDA is actually turned on?
Hi Bobbyelliot
How's Glasgow?
Best way to check HSDPA is to run a speed test by running DSL Reports in your browser:
http://www.dslreports.com/mspeed?jisok=1
Works on a PC as well as a speed check if you pick higher file sizes.
On your Hermes:
speed
300-400 kbps = UTMS
500+ = HSDPA
Cheers
Mike
bobbyelliott said:
It hasn't. :-(
Here is a list of all the (extra) programs installed on my Vario.
Yahoo Go
Office Onenote Mobile
GooSync
VITO Audio Notes
pRSSreader
eWallet
Skype for PPC
MS Live Search
ListPro
Fizz Traveller
Thanks for trying to help.
Click to expand...
Click to collapse
OK, of those, the only ones I've used are eWallet and MS Live Search, which are still installed and running fine. I think I may have had a trial of pRSSReader which is no longer on the device so it might be worth uninstalling that just in case. I'm not convinced it will make a difference but it's worth a try.
What today plugins are you using?
Lee.
One suggestion...
I had only one application disabling any re-connect: evenbyte.com PHone Security System (v1.1.2.2) - after deinstalling everything worked fine again.
Now I am using UTA3 - works.
Might help me then as well. As when im in a 3g area my net access is painfully slow yet in a gprs area i get around 51kb but hsdpa speeds would be better of course!
Do i have to be the account holder to ask them to?
tmobile dns failure on 3g
I have had a t-mobile vario 2 for the last 5 months. when I first got the phone I was excited to get the hsdpa activated and quickly phoned up tmobile and got through to a tech guy who activated it. I didnt really notice much speed improvement and tmobile only shows the 3g and not the h for hsdpa, but I was pretty happy with my speeds of around 70kbit/sec (tested through http://www.dslreports.com/mspeed?jisok=1. I downloaded fieldtest_157 which showed that I was connected to hsdpa but the values showed through hsdpa cqi status were very low.
About 1 month ago I was suddenly unable to go online whenever my phone went into 3g mode, my phone would show it connected but wouldn’t find any addresses. I was only able to when it switched to gsm. I phoned tmobile to get the problem fixed. they said it was a known issue with the phone and made me permenantly switch my phone to the gsm network. I was basically told that my phone does not support 3g and hangs on switching from gsm to 3g for no apparent reason and that they were working on the problem. they must have done something on their side because when I switched to phone back on to auto network switching, I got gsm and 3g connectivity and downloads but not hsdpa (checked with fieldtest_157)
next day because I was unhappy with the download speed I phoned tmobile and asked for hsdpa reactivation. the first level who answered made me hang on and reactivated hsdpa. same problem cant download except on gsm switch. rephoned tmobile and got through to another 2nd level tech guy and explained all my connection problems.he said that my phone had never been hsdpa connected and connected it for me. what do you know Im suddenly getting 950kbit/sec speeds and hsdpa cqi status shows all high teens or 20's. for some reason my battery is lasting allot longer and 5 months after getting the phone Im happy. moral of the story is to download fieldtest_157 from:
http://wiki.xda-developers.com/index...e=Hermes_Utils
and check hsdpa status because either lots of bull is being told to tmobile customers or there are some pretty stupid people working there.
I was getting lots of dns failures (except in gsm) and getting really fraustrated. I was going to ask for deactivation of hsdpa. Luckily the technician I spoke to (about the tenth person in 3 days) that eventually got me connected, new his stuff. He tried to trick me into admitting that I was using my phone as a modem for my computer and only connected me after I denied it. after he changed something on his side, he made me pull out my battery and do a soft reset. Everythings now how I expected when I bought the phone. It might sound like conspiracy theory but I got the feeling that he only connected me when it sounded like I knew slightly more than the average Joe. My hsdpa connection has been faultless ever since. Getting consistently high speeds even with 1 bar. On 3g!!
I had low fieldtest numbers before my proper activation. now all much higher teens or twentys
keep phoning tmobile until the problem is fixed!! and speak to someone who doesnt have to read a set of respone instructions and has some real knowledge.
Hope this helps
Cheers craig
Moderator edit: Links fixed - now working.
This story is worryingly familiar to me. I can relate to every part to it, up yto (but not including) the last part about getting HSDPA activated. I suspect I am in the same position.
I'll download the utility and check my connection - although right now I can't even get 3G on my handset (I have also been told to use GPRS instead of 3G).
Thanks for the info.
BTW can you post a full URL to the Hermes utility to check if I have HSDPA activated? The link above does not work.
bobbyelliott said:
BTW can you post a full URL to the Hermes utility to check if I have HSDPA activated? The link above does not work.
Click to expand...
Click to collapse
http://wiki.xda-developers.com/index.php?pagename=Hermes_Utils
just checked this and it is working
cheers
craig
Update on my Vario/T-Mobile Internet re-connection woes
I've tried a few things since last posting.
I removed pRSSReader (no change) then removed Skype (no change).
I had previously phoned T-Mobile to enable HSDPA (which they claimed they did but people on this forum have indicated they might not do at the first request).
My phone (Vario II on T-Mobile in the UK) will still not reconnect to the Internet once I've connected and manually disconnected.
Oddly, I recently downloaded a small program to change my radio from GPRS to 3G (and vice versa) and if I do this then I can reconnect. Also, if I switch off my phone (inside Comm Manager) and then switch it back on I can reconnect. Obviously, resetting the radio clears my problem.
So I'm sort of stuck.
Finally, 3G is still not working in the Glasgow area.
craigsad77 said:
I have had a t-mobile vario 2 for the last 5 months. when I first got the phone I was excited to get the hsdpa activated and quickly phoned up tmobile and got through to a tech guy who activated it. I didnt really notice much speed improvement and tmobile only shows the 3g and not the h for hsdpa, but I was pretty happy with my speeds of around 70kbit/sec (tested through http://www.dslreports.com/mspeed?jisok=1. I downloaded fieldtest_157 which showed that I was connected to hsdpa but the values showed through hsdpa cqi status were very low.
About 1 month ago I was suddenly unable to go online whenever my phone went into 3g mode, my phone would show it connected but wouldn’t find any addresses. I was only able to when it switched to gsm. I phoned tmobile to get the problem fixed. they said it was a known issue with the phone and made me permenantly switch my phone to the gsm network. I was basically told that my phone does not support 3g and hangs on switching from gsm to 3g for no apparent reason and that they were working on the problem. they must have done something on their side because when I switched to phone back on to auto network switching, I got gsm and 3g connectivity and downloads but not hsdpa (checked with fieldtest_157)
next day because I was unhappy with the download speed I phoned tmobile and asked for hsdpa reactivation. the first level who answered made me hang on and reactivated hsdpa. same problem cant download except on gsm switch. rephoned tmobile and got through to another 2nd level tech guy and explained all my connection problems.he said that my phone had never been hsdpa connected and connected it for me. what do you know Im suddenly getting 950kbit/sec speeds and hsdpa cqi status shows all high teens or 20's. for some reason my battery is lasting allot longer and 5 months after getting the phone Im happy. moral of the story is to download fieldtest_157 from:
http://wiki.xda-developers.com/index...e=Hermes_Utils
and check hsdpa status because either lots of bull is being told to tmobile customers or there are some pretty stupid people working there.
I was getting lots of dns failures (except in gsm) and getting really fraustrated. I was going to ask for deactivation of hsdpa. Luckily the technician I spoke to (about the tenth person in 3 days) that eventually got me connected, new his stuff. He tried to trick me into admitting that I was using my phone as a modem for my computer and only connected me after I denied it. after he changed something on his side, he made me pull out my battery and do a soft reset. Everythings now how I expected when I bought the phone. It might sound like conspiracy theory but I got the feeling that he only connected me when it sounded like I knew slightly more than the average Joe. My hsdpa connection has been faultless ever since. Getting consistently high speeds even with 1 bar. On 3g!!
I had low fieldtest numbers before my proper activation. now all much higher teens or twentys
keep phoning tmobile until the problem is fixed!! and speak to someone who doesnt have to read a set of respone instructions and has some real knowledge.
Hope this helps
Cheers craig
Moderator edit: Links fixed - now working.
Click to expand...
Click to collapse
I just got back from my T-Mobile shop. They have sorted the HSDPA connection and every thing works very well now. It had not been enabled despite two or three previous reassurances by T-Mobile staff that it had. This guy really knows what he was talking about!
3G now working in Glasgow area. Slow to connect but then OK.
But I still can't disconnect and reconnect to the Internet without resetting my radio.
bobbyelliott said:
But I still can't disconnect and reconnect to the Internet without resetting my radio.
Click to expand...
Click to collapse
I've just swapped my phone (the camera didn't work on the original so t-mobile swapped it) and I had this problem last night as I was reconfiguring the new replacement phone.
In desperation I thought that something can't have been set up right during the install so after unlocking the extended rom and reruning the AutoRun file the problems seems (fingers crossed) to have gone away and I can reconnect without problems. However I am have had a couple of unexplained lockups.
Now I can't be sure that this has definately cured it and it wasn't a problem with the 3G network where I was (Stevenage) at the time (11:30pm). Also I first noticed it after I used the phone as a modem a couple of times (have you ever done that?) but it may have been doing it before (I did a lot of soft resets last night as I was installing software)
Of the programs you mention I have eWallet and OneNote but I had exactly the same ones on my old phone with no problems. The only difference I can see between the two setups was the First Boot was interupted on the replacement device and I installed many applications at once and changed the DNS settings immediately (n.b. the DNS settings remained at 4.2.2.1 and 4.2.2.2 following the 2nd Extended ROM install).
If I have any more problems lockups or reconnection issues in the next 2 days I'll do a hardreset.
Recently my Vario II intermittenly loses network signals, it says No Network and I have to toggle phone off/on to make it search for signal again. This only happens when I'm at home (Charlton SE7 area).
Rom 1.21.110.3 (19/06/06)
Radio 1.05.05.00
Does anyone have the same problem?
toucam said:
Recently my Vario II intermittenly loses network signals, it says No Network and I have to toggle phone off/on to make it search for signal again. This only happens when I'm at home (Charlton SE7 area).
Rom 1.21.110.3 (19/06/06)
Radio 1.05.05.00
Does anyone have the same problem?
Click to expand...
Click to collapse
Flash HardSPL first, then upgrade your radio.
Ive linked to my guides incase your unfamiliar with the process.
The newer radio should possibly increase your GSM efficiency. Are you in a decent area for reception?
mrvanx said:
Flash HardSPL first, then upgrade your radio.
Ive linked to my guides incase your unfamiliar with the process.
The newer radio should possibly increase your GSM efficiency. Are you in a decent area for reception?
Click to expand...
Click to collapse
Hi, many thanks for your detailed guides. I've upgraded Radio to 1.38.00.10 but the problem still persists. I'm in a very good coverage area, always get full bars 3G when it works. Soft-reset my phone and now it's searching in vain for network signal, I'm confused
What operator are you with ? Maybe the cell where you live is getting overloaded. We had a problem similiar to this last month when our local base station had a problem. Our work-around was to disable 3G but not using a Hermes . Apparently the handset tries to register using the 'best' data-bearer its configured for. So disabling 3G made it register with GPRS which worked fine. They then fixed the base station and we were able to re-enable 3G. I would
guess Charlton would have a lot of subscribers per cell. You would expect the coverage to be better in a built-up areas but who knows. Maybe an enquiry/ complaint to the operator would at least tell you if they know of a problem and if its temporary or longer term
Cheers for that. I'm with T-Mobile. What's bugging me is that this signal disappearance only happens sometimes. It's not that I don't have 3G (or signal for that matter) at all, I still get full 3G signals fine most of the time. But you probably were right, looks like it's a fault from the operator's cell in the area, I will give them a call next week to see if there's an explanation.
I've noticed this problem when I'm in the south London area (very general I know). People have got around the issue temporarily by forcing the phone to GPRS only
More problems! After upgrading to 1.38 and trying all sort of "good" radios like 1.17, 1.27, 1.34 I can't make/receive calls unless GSM is forced. There must be something wrong within my immediate area because with the same radios everything works flawless just 10 mins down the road. I just called TMob and there's no technical fault or anything from their side. I will just have to put up without 3G until the problem fixes itself
There are lots of people complaining about 3g on T mobile in UK. They seem to have serious issues with Hermes devices and the dropdown to GSM.
I had a problem six months ago with my hermes on orange at home in SW London. For a few weeks it was mucking about - I rang O who advised me that they were experiencing some local issues but would fix them within days. I switched to GSM for a few days. When I switched back its worked fine for last five months.
3G gone mad!
the same thing was happening to me. Full 3G reception in Leicester, tried to connect to get my e-mails and then the signal totally goes. The same thing happens when I make calls as well. Switched to GSM and everything worked. Now in York and everything is working on 3G.
Network is T-Mobile.
This sounds similar to the issues I am having.
Do you get the phone hanging as it attempts to start a call and then after a while a message stating that it was unable to connect?....sometimes resulting in a soft reset to bring the device back online? In my case toggling bluetooth will reset the connection.
I am with T-Mobile in Glasgow but get the same issues during the day in Edinburgh
No 3G
aidanbree said:
This sounds similar to the issues I am having.
Do you get the phone hanging as it attempts to start a call and then after a while a message stating that it was unable to connect?....sometimes resulting in a soft reset to bring the device back online? In my case toggling bluetooth will reset the connection.
I am with T-Mobile in Glasgow but get the same issues during the day in Edinburgh
Click to expand...
Click to collapse
No mine doesn't say anything, it sounds "ding ding" after a few secs like when you press the hang up button. I can use the Internet but anything to do with calls is just impossible. I've switch to GSM now and everything's back to normal. A bit annoying can't use 3G at home.
I have had my dual for the past 3 weeks and it has done great (even with out 850 on the AT&T network).
Yesterday I took a driving trip to another location (about 2 hrs). The entire trip down I was monitoring the connection on the phone and it had ok connect. At one point I made a call on the phone and it was great call quality. About 20 min later I went to make another call and the phone had not connect (radio Icon with constant dots or !). I thought I had just wandered into an 850 zone. So the entire drive back I had no connection (where I had had it on the way down). Even at my house I have no connect. It will not connect with the AT&T network anymore. I called AT&T and "registered" my IMEI number just in case they had locked me out (they said they did not).
I have taken my SIM out of my Dual and put it into my Cingular 8125 phone and it works like a champ.
I have also done a hard reset on the Dual.
I hope I did not throw $$ power the toilet.
Any Thoughts??? Any logs to look at??
ROM- 1.31.405.09
Date - 10/31/07
Radio - 1.58.16.27
Proto 25.61.30.03W
Willieg said:
I have had my dual for the past 3 weeks and it has done great (even with out 850 on the AT&T network).
Yesterday I took a driving trip to another location (about 2 hrs). The entire trip down I was monitoring the connection on the phone and it had ok connect. At one point I made a call on the phone and it was great call quality. About 20 min later I went to make another call and the phone had not connect (radio Icon with constant dots or !). I thought I had just wandered into an 850 zone. So the entire drive back I had no connection (where I had had it on the way down). Even at my house I have no connect. It will not connect with the AT&T network anymore. I called AT&T and "registered" my IMEI number just in case they had locked me out (they said they did not).
I have taken my SIM out of my Dual and put it into my Cingular 8125 phone and it works like a champ.
I have also done a hard reset on the Dual.
I hope I did not throw $$ power the toilet.
Any Thoughts??? Any logs to look at??
ROM- 1.31.405.09
Date - 10/31/07
Radio - 1.58.16.27
Proto 25.61.30.03W
Click to expand...
Click to collapse
had the same problem on the first day I got the phone. wasn't roaming like you tho. Signal came right back after a soft reset. haven't had this problem since then. it's been a wk.
R 1.58.16.27
G 25.61.30.03H
D 1.31
Same with O2-Germany
Same issue here. Using my Dual for 2 days now. Everything worked like a charm (phone, 3G-internet) and then I was travelling by tram (few km) while surfing and then... you know it.
No connection for several hours, network scan shows all available networks, but connecting failes. Several soft-resets didn't help either. Done a hard-reset a minute ago: didn't help. Using the same SIM in my old Magician I experience nothing but a fully working phone.
So... I gotta return that Dual to O2-Germany tomorrow, hoping to get a working one soon.
Cheers,
jekk.
//update
just got connection after a soft-reset.. but... here is how:
1. soft-reset
2. entering PIN
3. Dual searches...
4. And after 3-4 seconds, it connects!
5. after again 3 seconds it recognizes 3G
6. after another 3 seconds it looses the connection. Damn sh*t.
// another edit... looks like this is becoming a monologue, uhm?
Since I do not want to give my Dual back to O2 I searched a bit and have come to this solution:
Changing the phone settings does the job. Go to Settings->Phone->Band and choose the appropriate values. In my case there are W-CDMA issues, since sticking to GSM solves my problem. Nevertheless, this is not the way I wanted to use the Dual, if I CAN have 384kbit (no HSDPA around), i WANT it. End of story.
Tomorrow I'll tell O2. I promise.
// update 3
This is obiously turning into a monologue now, but now I know why:
This wasn't an issue with the device. After calling the hotline several times, it turned out that my access-rights to the umts network were altered accidently. The man on the phone did a usual check of this today and changed it instantly and after some minutes the problem and was gone. So to summarize:
Everything is fine with my touch dual.
Hi everyone, my HD2 just stopped working with no signal at all.and shows a exclamation all the time, sim cards are no problem. i've updated the phone with official sw, still have this problem at the beginning.
has the phone been blacklisted?
is the phone turned on in wireless mode in settings? ( ya never no)
is it still under warranty?
My HD2 has done the exact same thing, just shows an !
it doesnt even try to find a signal.
phone was a tmobile UK version, which was unlocked to use any network.
the problem has literly just happened today.
have tried different offical roms, and different sim cards.
sebstermw said:
My HD2 has done the exact same thing, just shows an !
it doesnt even try to find a signal.
phone was a tmobile UK version, which was unlocked to use any network.
the problem has literly just happened today.
have tried different offical roms, and different sim cards.
Click to expand...
Click to collapse
Just phoned my provider in regards to my phone, quoted the emei and have been told the phone is blacklisted.
they are sending a request to have it unbarred. will post the outcome.
I have had this happen alot with Vodaphone UK. This is a brand new number so doubt it has been black listed.
I can get this working my turning the phone to airplane mode then back to phone mode, this most of the time makes the phone look for a signal.
Usually happens to me when there is no signal like in a tunnel, the phone does not seem to try looking for the network until you force it to.
This is possibly a fault with the timeout of the HTC HD2. Could be once it tries to connect when out of signal the device gives up after a number of attemtps.
Does anyone know?t
paul211b said:
I have had this happen alot with Vodaphone UK. This is a brand new number so doubt it has been black listed.
I can get this working my turning the phone to airplane mode then back to phone mode, this most of the time makes the phone look for a signal.
Usually happens to me when there is no signal like in a tunnel, the phone does not seem to try looking for the network until you force it to.
Click to expand...
Click to collapse
I was searching before posting for just this problem.
It is really irritating me. The phone can jump from deciding there is no signal to sometimes even going to full-bar "H"!
I hav currently resorted to turning off 3G as at least that way I am eliminating the idiocy of it prefering 0/1 bar of "H" vs near full non-3G reception for calls.
Even so at times it will just sit there for ages having dropped a signal with the exclamation showing and then jump back to life [in the same place] with good reception.
I am also on Voda UK
Mine has done that twice, in 4 months. 1 time phone was turned off inside connections, no idea how? 2nd time I just shut off, & back on, signal was back, hasn't happened in months now?
so does anyone have a solution to this problem?
I've checked with my service provider and my phone is not blacklisted...
My SIM card seems fine and everything else seems fine, except it keeps giving me the exclamation mark.. most of the time i notice it's when i get out of the lift (but that could be because that's when i usually check my phone before I put it on my desk).
There are many occasions (probably 5+ times/day) where I turn my phone on (ie, off standby) after it's been sitting on my desk for an hour or so to check calls, etc and there is that dreaded exclamation mark.
I know the area around my desk does have a signal because the guy next to me on the same network has a strong 3G and 2G signal.
Sometimes going to Comms to turn airplane mode on and off to force it to look for a signal works, but sometimes it doesnt.
I've tried soft-resetting, hard-resetting, using different radios, different ROMs, etc and still no good.
Funny thing is, it's only been happening over the past 2-3 weeks.. and I'm not sure what triggered it.
It's really starting to frustrate the crap outta me and friends have been asking why they can't get through...
Any help would be appreciated.. . I'm trying to avoid sending it to the HTC service centre if I can because they're slooooow and the stories I've read about my local centre are pretty bad (when I had my HTC diamond).
Solved:upgrade your rom everything gonna b in place
Upgrade to what?
I am having the same problem, for a hile now. Been fiddling with phone settings parameters, trying to see the effect. One particular combination so far seems to work. Try this: Comm manager --> Phone --> Tap Change Phone settings --> Menu --> Advanced network --> GPRS --> select CHAP authentication --> then CSD Line Type --> select Data rate 9600(v.110). Then OK, Back, and Done with the Comm manager. Observe if the network pickup performance (switching from non-existent H or 3G to E or G) works better for you after that. It does better for me, so far.
I'm having the same problem - NO SIGNAL
Any solution?
i recently discovered that for my problem, it was to do with the earphones. Not sure why, but it only seems to happen to me not long after i plug or unplug the earphones.
I usually have my HD2 on my desk with the music going while I work, but every hour or so, I unplug the earphones and take my phone by itself out with me for a cigarette.. then I come back and plug the earphones back in.
Often when I'm about to head downstairs, I turn on the screen while the music is still going and i see the "!"... as soon as I unplug the earphones, the bars indicating reception comes back straightaway!
Not sure if it's a coincidence or whether it really does have something to do with the earphone/earphone jack.
Since I upgraded to the Vodafone rom on the htc website I have not had this problem
htc hd2 no signal
i having a hard time with my htc hd2 its been a week that i dont get a signal and my phone dont recognize my sim..i read a lot of suggestion and help here in forum but all of them did'nt work...
please help i had htc hd2 been brought here in italy.im using wind operator.
Please somebody help!!
Manila Version: 2.5.20153712.0
Rom Version: Energy Rom
Radio Version: 2.07.50.27_2
paul211b said:
Since I upgraded to the Vodafone rom on the htc website I have not had this problem
Click to expand...
Click to collapse
I have just bitten the bullet and accepted the phone is crap at swithing between 2G and 3G signal so turn off 3G in a couple of locations when I know I get this problem [home - I can use WIFI] and my office.
HTC would not be drawn at all on un updated Radio and this problem being "fixed" in USA ROMs
Fixed
the very easy fix is to do this :
settings _ personal _ phone _ network then make network selection to manual ,, then choose ur provider,,, then u will have signal,, after that u can turn it back to automatic
100% working
Thanks a "fix" not a solution.
Rather silly to have to jump through hoops to make a mobile phone recognise available reception
Have the same problem
I have the same problem now, any solution for that?